UX Lead

📍 Job Overview

Job Title: UX Lead

Company: TransGrid

Location: Sydney, New South Wales, Australia

Job Type: Full-Time

Category: Design / User Experience

Date Posted: May 13, 2026

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic direction and execution of User Experience (UX) initiatives across TransGrid's diverse digital landscape, directly impacting operational efficiency and user satisfaction.

• Champion and embed Human-Centred Design (HCD) principles and Design Thinking methodologies throughout product development, technology implementation, and broader business processes.

• Drive the end-to-end UX design lifecycle, from conceptualization and user research through to prototyping, validation, and successful implementation of intuitive digital solutions.

• Elevate the organization's UX maturity by mentoring designers, fostering a community of practice, and establishing consistent design standards for scalable, accessible, and user-friendly experiences.

📝 Enhancement Note: This role is positioned as a leadership opportunity within a critical infrastructure organization undergoing significant digital transformation. The focus is on strategic impact, influencing cross-functional teams, and improving complex operational systems through user-centric design.

📈 Primary Responsibilities

• Develop and execute comprehensive UX strategies for major digital and transformation projects, aligning user needs with business objectives.

• Lead user research, service design, interaction design, and prototyping efforts to create impactful digital experiences.

• Design intuitive and efficient end-to-end user journeys that simplify complex workflows and enhance operational outcomes for internal and external users.

• Collaborate closely with Product Leads, engineering teams, architects, and business stakeholders to define and deliver scalable, robust technology solutions.

• Create essential UX artifacts, including detailed journey maps, service blueprints, user flows, wireframes, and interactive prototypes to communicate design concepts and solutions effectively.

• Influence the broader digital strategy of Transgrid, championing consistent experience standards, platform direction, and best practices for user interface design.

• Present user insights, design concepts, and strategic recommendations to senior leadership and executive stakeholders to gain buy-in and drive decision-making.

• Mentor and guide UX designers, fostering their professional growth and contributing to the development of a strong UX capability and community of practice within Transgrid.

• Champion consistency, accessibility, usability, and a culture of continuous improvement across all digital touchpoints and user interactions.

• Collaborate with cross-functional teams to ensure seamless integration of UX principles into the product development lifecycle and overall business operations.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on design execution, emphasizing the need for a candidate who can both define vision and drive practical implementation within a complex organizational structure. The focus on operational systems and transformation initiatives suggests a need for experience in enterprise-level UX challenges.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 10 years of progressive experience in User Experience design, with a significant portion focused on leading UX initiatives in enterprise, infrastructure, technology, or complex transformation environments.

• Demonstrated experience in applying Human-Centred Design (HCD) and Design Thinking methodologies to solve intricate problems within large organizations.

• Proven track record of successfully managing the end-to-end UX design lifecycle, from discovery and research to delivery and iteration.

Required Skills:

• UX Strategy & Leadership: Ability to define and drive UX vision, strategy, and roadmap for large-scale digital initiatives.

• Human-Centred Design (HCD) & Design Thinking: Proficient in applying HCD principles and Design Thinking frameworks to user-centric problem-solving.

• End-to-End UX Design: Expertise across user research, service design, interaction design, information architecture, and usability testing.

• UX Artifact Creation: Skilled in developing journey maps, service blueprints, user flows, wireframes, and interactive prototypes using industry-standard tools.

• Stakeholder Management & Influence: Proven ability to build relationships, influence diverse stakeholders, and align teams around user and business needs through strong communication and negotiation skills.

• Workshop Facilitation: Confident in leading workshops, ideation sessions, and design sprints with cross-functional teams and senior leadership.

• Presentation & Communication: Excellent verbal and written communication skills, with the ability to articulate complex design concepts and strategic recommendations to executive audiences.

• Accessibility & Usability: Deep understanding of accessibility standards (e.g., WCAG) and usability best practices.

Preferred Skills:

• Experience working within operational, industrial, utilities, engineering, or highly regulated environments.

• Familiarity with Agile and Lean UX methodologies.

• Experience with design systems and component libraries.

• Knowledge of front-end development principles and constraints.

• Experience in building and managing UX communities of practice.

📝 Enhancement Note: The emphasis on "enterprise, infrastructure, technology, or transformation environments" and "highly regulated environments" suggests a need for candidates accustomed to complex, large-scale projects, possibly with legacy systems or strict compliance requirements. The "10+ years" experience level indicates a senior leadership role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Impact: Showcase 3-5 detailed case studies demonstrating leadership in UX strategy and delivery on significant digital or transformation initiatives.

• Process Optimization Examples: Clearly articulate how your UX leadership has simplified complex workflows, improved operational outcomes, or enhanced user efficiency within enterprise or regulated settings.

• System Design & Integration: Provide examples of designing end-to-end experiences that integrate with or improve existing enterprise systems, operational tools, or complex platforms.

• Stakeholder Influence & ROI: Illustrate instances where you successfully influenced digital strategy, aligned diverse teams, and ideally, how your UX contributions led to measurable business value or ROI.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map, analyze, and design optimized workflows using tools like journey maps and service blueprints, particularly for complex operational processes.

• Human-Centred Design Implementation: Present evidence of embedding HCD and Design Thinking methodologies, detailing how you facilitated discovery, research, ideation, prototyping, and validation phases.

• Measurement & Performance Analysis: Show examples of how you have defined metrics for UX success, conducted usability testing, and analyzed performance to drive continuous improvement in digital experiences.

📝 Enhancement Note: For a UX Lead role, the portfolio should emphasize strategic impact, leadership, and the ability to navigate complex organizational structures and technical environments. It's crucial to demonstrate how UX leadership translates into tangible business benefits and improved operational efficiency, especially in industries like energy or utilities.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Corporate Discounts: Access to a wide range of discounts on retail, utilities, travel, and health & wellbeing services.

• Novated Leasing: Options for structured vehicle financing.

• Workplace Flexibility: Arrangements to support work-life balance.

• Generous Parental Leave: 20 weeks of paid parental leave.

• Professional Development: Access to ongoing training, workplace mentoring, and opportunities for tertiary education to support career growth.

• Health & Safety Focus: Commitment to employee well-being and a safe working environment.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week, with the potential for workplace flexibility to accommodate project needs and work-life balance.

📝 Enhancement Note: The salary estimate is based on typical senior UX roles in major Australian cities like Sydney, considering the energy/utilities sector's compensation trends and the leadership scope of a UX Lead. The listed benefits are directly extracted from the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy & Utilities (Electricity Transmission)

• Transgrid operates within the critical energy sector, responsible for transmitting electricity across New South Wales and the Australian Capital Territory. This industry is undergoing rapid transformation driven by renewable energy integration, grid modernization, and digital innovation. This context means the UX Lead will work on projects vital to Australia's energy future and address the unique challenges of a large, highly regulated, and essential service provider.

Company Size: Large Enterprise (Likely 1,000 - 5,000+ employees, based on industry and infrastructure scope)

• As a major energy infrastructure provider, Transgrid is a large organization. This implies a complex organizational structure with multiple departments, established processes, and a diverse range of stakeholders. For a UX Lead, this means opportunities for broad impact but also the necessity for strong influencing skills, navigating bureaucracy, and understanding enterprise-level challenges.

Founded: Transgrid was established in 2001, formed from the corporatization of the NSW transmission system operator.

Team Structure:

• Operations Team Aspect 1: The UX Lead will likely be part of a broader Digital or Technology department, potentially within a Product Management or Digital Experience team. This team may include other UX/UI designers, researchers, product managers, and digital strategists.

• Operations Team Aspect 2: Reporting likely to a Head of Digital, Director of Product, or Chief Digital Officer, with direct collaboration across leadership roles in Technology, Delivery, Engineering, and various Business Units.

• Operations Team Aspect 3: This role requires extensive cross-functional collaboration with IT, engineering, operations management, project delivery teams, and business stakeholders across the organization to ensure user-centricity is embedded in all digital initiatives.

Methodology:

• Data Analysis & Insights: Emphasizes leveraging user research, analytics, and operational data to inform design decisions and measure the impact of UX improvements.

• Workflow Planning & Optimization: Focuses on mapping complex operational processes and redesigning them for enhanced efficiency and user experience using service design and journey mapping techniques.

• Automation & Efficiency: Aims to improve operational outcomes through the design of intuitive digital tools and platforms that automate tasks and streamline workflows for employees.

Company Website: https://www.transgrid.com.au/

📝 Enhancement Note: The company's industry (critical infrastructure, energy transition) and size strongly suggest that the UX Lead role will involve complex, large-scale projects with significant implications for national energy security and sustainability. The culture likely balances a strong focus on safety and reliability with a drive for digital innovation.

📈 Career & Growth Analysis

Operations Career Level: Senior Leadership / Principal

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in UX for critical infrastructure, complex enterprise systems, and large-scale digital transformation programs. Potential to specialize in areas like Service Design for operational processes or UX for industrial control systems.

• Leadership Development: Develop leadership capabilities through mentoring designers, influencing senior stakeholders, and shaping the strategic direction of UX within a major national organization. Potential to grow into a Head of UX or broader Digital Strategy leadership role.

• Impactful Projects: Engage in high-profile, purpose-driven projects that are integral to Australia's energy transition and the modernization of national infrastructure, offering significant career fulfillment and visibility.

📝 Enhancement Note: The "Lead" title and emphasis on strategic influence and mentorship point to a senior role with significant career development potential, particularly for individuals looking to impact critical national infrastructure and drive digital evolution in a regulated industry.

🌐 Work Environment

Office Type: Hybrid Work Model

• Transgrid offers a hybrid work environment, meaning the UX Lead will likely split their time between working remotely and collaborating from the office. This model aims to balance flexibility with the benefits of in-person interaction and team collaboration.

Office Location(s): Sydney, New South Wales, Australia

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration through dedicated office days for team meetings, workshops, and brainstorming sessions, fostering a sense of community and shared purpose.

• Operations Tools & Technology: Access to modern design and collaboration tools necessary for UX work, including design software, prototyping tools, and communication platforms, supported by Transgrid's IT infrastructure.

• Operations Team Interaction: Regular opportunities to interact with the UX/design team, product managers, engineers, and business stakeholders, facilitating knowledge sharing and cross-functional synergy.

Work Schedule:

• Standard full-time work schedule (approximately 40 hours/week) is expected, with flexibility offered to accommodate project deadlines and personal needs within the hybrid working arrangement.

📝 Enhancement Note: The hybrid model suggests a modern workplace approach, balancing remote work benefits with the necessity of face-to-face collaboration for strategic roles like UX Lead, particularly in a company that emphasizes team building and cross-functional synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will likely conduct an initial review of applications and conduct a brief phone screen to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A conversation with the hiring manager (e.g., Head of Digital) to delve deeper into experience, leadership style, strategic thinking, and alignment with the role's objectives.

• Portfolio Presentation & Case Study: A dedicated session where candidates present their portfolio, detailing 2-3 key UX leadership case studies. This will focus on your approach to complex problems, strategic decision-making, stakeholder influence, and measurable outcomes. Expect questions on your process for driving HCD and improving operational systems.

• Team/Stakeholder Interviews: Interviews with potential peers (e.g., Product Managers, Senior Engineers) and key stakeholders from business units to assess collaboration skills, communication effectiveness, and ability to influence across departments.

• Final Interview: Potentially with a senior executive (e.g., CTO, CDO) to discuss overall strategic vision, leadership philosophy, and long-term impact potential within Transgrid.

Portfolio Review Tips:

• Focus on Leadership & Strategy: Highlight your role in defining UX strategy, leading teams, and influencing decisions, not just individual design contributions.

• Quantify Impact: Wherever possible, use metrics and data to demonstrate the business value and operational improvements achieved through your UX leadership (e.g., efficiency gains, error reduction, adoption rates).

• Showcase Complexity: Select case studies that illustrate your experience with complex enterprise systems, regulated environments, or large-scale digital transformation projects relevant to Transgrid's industry.

• Structure for Clarity: Organize your portfolio clearly, with detailed case studies that explain the problem, your strategic approach, the process you followed, your specific contributions, the challenges overcome, and the resulting outcomes.

• Demonstrate HCD & Process: Clearly articulate how you applied Human-Centred Design and Design Thinking, detailing the research, ideation, and validation methods used.

Challenge Preparation:

• Be prepared for questions that assess your strategic thinking, problem-solving abilities, and leadership style.

• Anticipate scenario-based questions: "How would you approach improving the UX of our SCADA system?" or "How would you gain buy-in for a new design methodology from operations teams?"

• Practice articulating your thought process for tackling complex UX challenges, focusing on user needs, business goals, and technical constraints.

📝 Enhancement Note: The interview process suggests a thorough evaluation, with a strong emphasis on portfolio presentation and strategic thinking. Candidates should be ready to demonstrate leadership, influence, and a deep understanding of how UX impacts complex operational environments.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe Creative Suite (XD), InVision, Axure RP (or similar advanced prototyping tools). Proficiency in at least one major design and prototyping tool is essential.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey, Qualtrics).

• Service Design & Journey Mapping: Miro, Mural, Lucidchart, or specialized service design tools for creating complex diagrams and blueprints.

• Project Management & Collaboration: Jira, Confluence, Asana, Trello (for managing design tasks and collaborating with development teams).

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and digital experience performance.

• Data Visualization Tools: Tableau, Power BI, or similar tools for creating dashboards and communicating insights from user data and operational metrics.

• Heatmapping & Session Recording: Hotjar, Crazy Egg (or similar) for understanding user interaction patterns on digital interfaces.

CRM & Automation:

• While not a primary UX tool, familiarity with CRM systems (e.g., Salesforce) and business process automation tools may be beneficial for understanding how user experiences integrate with broader enterprise systems and workflows.

📝 Enhancement Note: The tool stack aligns with standard enterprise UX practices. The emphasis on service design tools (Miro, Mural) and potentially specialized operational system interfaces suggests a need for a UX Lead who can handle complex, multi-faceted digital ecosystems beyond typical consumer-facing applications.

👥 Team Culture & Values

Operations Values:

• Safety: Transgrid's paramount value. The UX Lead must ensure design considerations always prioritize safety for employees operating critical infrastructure. This means designs must be clear, unambiguous, and minimize potential for error in high-stakes situations.

• Achievement: A drive to deliver results and make a meaningful impact. UX leadership here means driving projects to successful completion and demonstrating tangible improvements in operational efficiency and user satisfaction.

• Integrity: Upholding honesty and ethical practices. This translates to transparent design processes, honest user research, and building trust with stakeholders through reliable and well-reasoned design recommendations.

• Service: Delivering exceptional outcomes for customers and communities. For this role, "customers" often include internal employees relying on digital tools for critical operations, as well as external stakeholders interacting with Transgrid's digital services.

Collaboration Style:

• Cross-functional Integration: A highly collaborative style is essential, working seamlessly with Product, Technology, Delivery, Engineering, and Business Units. UX insights must be integrated early and often into the development lifecycle.

• Process Review & Feedback: An open approach to reviewing processes and actively seeking/providing constructive feedback is crucial for continuous improvement in design and delivery.

• Knowledge Sharing: A commitment to sharing UX knowledge, best practices, and insights across teams to build a stronger design-aware culture and foster collective learning.

📝 Enhancement Note: The company's core values (Safety, Achievement, Integrity, Service) are directly applicable to a UX Lead role in this industry. A candidate must demonstrate how their UX approach aligns with and supports these values, particularly prioritizing safety and reliable service delivery in their design thinking.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Operational Systems: Designing for intricate, legacy, or highly specialized operational systems (e.g., SCADA interfaces, grid management tools) requires deep understanding and careful translation of complex technical requirements into user-friendly experiences.

• Balancing Stakeholder Needs: Influencing a diverse range of stakeholders (from field engineers to executives) with potentially competing priorities requires strong negotiation, communication, and strategic alignment skills.

• Embedding UX Maturity: Driving organizational adoption of Human-Centred Design principles and consistent UX practices in a large, established enterprise can be challenging, requiring persistent advocacy and demonstrable value.

• Navigating Regulatory Environments: Operating within a highly regulated industry means designs must adhere to strict standards, compliance requirements, and safety protocols, adding layers of complexity to the design process.

Learning & Development Opportunities:

• Operations UX Specialization: Opportunity to become a subject matter expert in UX for critical infrastructure, energy management, and industrial operations, a niche and impactful field.

• Industry Conferences & Certifications: Potential to attend industry-specific UX or energy sector conferences, and pursue certifications relevant to digital transformation or complex system design.

• Mentorship & Leadership: Develop advanced leadership skills through mentoring designers and influencing strategic decisions at a senior level, potentially paving the way for broader leadership roles within Transgrid or the energy sector.

📝 Enhancement Note: The challenges highlight the unique complexities of UX work in a critical infrastructure environment. Successful candidates will need resilience, strategic thinking, and a proactive approach to skill development and problem-solving.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the UX strategy for a multi-year digital transformation program at Transgrid?"

  • Preparation: Focus on your methodology for aligning UX strategy with business goals, identifying key user segments, prioritizing initiatives, and establishing metrics for success. Emphasize your ability to lead and influence.

• "Describe a time you had to influence senior stakeholders to adopt a user-centric approach for a complex project. What was your strategy, and what was the outcome?"

  • Preparation: Prepare a STAR (Situation, Task, Action, Result) example that showcases your influencing skills, communication effectiveness, and ability to drive change by demonstrating the value of UX.

• "How would you balance the need for intuitive user experiences with stringent safety and regulatory requirements in the energy sector?"

  • Preparation: Articulate your understanding of safety-critical design, accessibility standards, and how to integrate these constraints into a user-centered process without sacrificing usability.

Company & Culture Questions:

• "What attracts you to Transgrid and this specific UX Lead role, given our industry and mission?"

  • Preparation: Research Transgrid's current projects, strategic goals (especially regarding the energy transition), and values. Connect your skills and career aspirations to their mission.

• "How would you foster a strong UX community of practice and elevate UX maturity across different departments at Transgrid?"

  • Preparation: Detail your experience with mentoring, workshops, establishing design standards, and advocating for UX best practices within an organization.

• "How do you measure the impact of UX design on operational efficiency and business outcomes?"

  • Preparation: Be ready to discuss key UX metrics, A/B testing, ROI calculation methods, and how you tie design initiatives to tangible business results.

Portfolio Presentation Strategy:

• Prioritize Strategic Impact: Select 2-3 case studies that best demonstrate your leadership in strategy, complex problem-solving, and driving significant improvements in operational contexts.

• Narrative Flow: Structure each case study with a clear problem statement, your strategic approach, your specific leadership actions, challenges overcome, and quantifiable results.

• Visual Storytelling: Use visuals (wireframes, prototypes, journey maps) to support your narrative, but focus on explaining the "why" and "how" behind your design decisions and leadership.

• Address Transgrid Context: Briefly touch upon how your experience and approach would be relevant to Transgrid's specific challenges and opportunities in the energy sector.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic leadership, influencing skills, and an understanding of the specific demands of UX in a critical infrastructure and regulated environment. The portfolio presentation is a key component, requiring candidates to articulate impact and strategic thinking clearly.

📌 Application Steps

To apply for this UX Lead position:

• Submit your application through the TransGrid careers portal via the provided link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in enterprise UX, digital transformation, and leadership within complex or regulated industries. Select case studies that best showcase your ability to drive operational improvements and influence stakeholders.

• Resume Optimization: Clearly articulate your 10+ years of experience, leadership responsibilities, and proficiency in key UX methodologies (HCD, Design Thinking) and tools. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your strategic approach to UX challenges, your leadership style, and how you would contribute to Transgrid's mission. Prepare specific examples for behavioral and situational interview questions.

• Company Research: Thoroughly research Transgrid's current projects, strategic initiatives (especially related to energy transition and digital innovation), and core values to demonstrate genuine interest and alignment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.