UX Lead

📍 Job Overview

Job Title: UX Lead

Company: Pacera

Location: Stockholm, Sweden

Job Type: FULL_TIME

Category: UX Design / Product Management Leadership

Date Posted: April 14, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic vision and execution of user experience (UX) design for a portfolio of financial operations software products, driving a paradigm shift from traditional spreadsheet-based workflows to intuitive, conversational, and process-guided experiences.

• Build and scale a new UX function from the ground up, establishing design standards, tooling, processes, and a culture of design excellence to create a competitive differentiator for Pacera.

• Unify the user experience across a suite of acquired products, developing a cohesive design system and pattern library to ensure brand recognition, user familiarity, and long-term loyalty.

• Act as a senior peer to Product Management and Engineering leadership, embedding UX thinking throughout the product development lifecycle to influence roadmaps and ensure user needs are met.

📝 Enhancement Note: This role is crucial for Pacera's strategy to unify its acquired product portfolio under a single, compelling user experience. The emphasis on building a function from scratch, leading a strategic vision, and directly impacting commercial outcomes through design positions this as a high-impact, leadership-oriented UX role. The target audience for this role will be senior UX professionals with a strong B2B enterprise background, particularly in complex software environments.

📈 Primary Responsibilities

• Define and champion Pacera’s overarching UX vision, setting the standard for world-class user experiences in financial planning, reporting, and intelligence software.

• Lead customer discovery sessions, usability studies, and co-design workshops with financial professionals to deeply understand user needs and validate design solutions.

• Audit, assess, and align the UX of Pacera’s acquired product portfolio, developing a unified design system and pattern library to ensure consistency and reduce learning curves.

• Drive the evolution of individual products toward a cohesive platform experience without disrupting existing user workflows or negatively impacting user adoption.

• Collaborate closely with Product Management and Engineering leads to embed UX thinking from discovery through delivery, influencing product roadmaps with evidence-based insights and research.

• Build, mentor, and grow a UX team by hiring and developing designers, researchers, and content specialists as the function scales.

• Establish UX governance, design principles, and tooling standards, including design systems, prototyping tools, and research repositories.

• Monitor and analyze UX trends in financial software, fintech, and adjacent markets to ensure Pacera remains at the forefront of user experience innovation.

• Leverage qualitative and quantitative data (analytics, NPS, session recordings, user interviews) to continuously improve the user experience and demonstrate its impact.

• Position Pacera’s UX as a flagship differentiator in analyst briefings, sales cycles, and marketing collateral to drive commercial success.

📝 Enhancement Note: The responsibilities highlight a dual focus: strategic leadership in defining the future UX of financial software and tactical execution in unifying an existing product portfolio. The emphasis on "Paradigm Shift," "Portfolio Unification," and "Function Leadership" indicates a significant opportunity for an experienced UX leader to make a substantial impact. The role requires not only design expertise but also strong strategic thinking, team-building capabilities, and commercial acumen.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience in UX leadership.

Experience: 5+ years of UX/product design experience, with a minimum of 2 years in a senior or lead capacity, demonstrating a track record of successfully leading UX initiatives.

Required Skills:

• Proven experience in B2B enterprise software, with a strong preference for financial services, ERP, analytics, or complex SaaS platforms.

• Demonstrated success in leading UX across complex, multi-product environments or post-acquisition portfolios, ensuring design consistency and coherence.

• Experience in building or significantly scaling a UX function, including hiring, mentoring, and developing design talent.

• Deep expertise in user research methodologies, information architecture, interaction design, and usability testing.

• Strong systems thinking capabilities, with the ability to design for consistency, scalability, and integration across a diverse product portfolio.

• Proficiency in modern design and prototyping tools, with Figma being essential and experience with design systems being a strong advantage.

• Excellent stakeholder communication and presentation skills, with the ability to articulate and defend design decisions to C-suite executives, customers, and commercial teams.

• Ability to translate complex financial concepts and workflows into intuitive, accessible, and elegant user interfaces.

• A genuine passion for how great UX can transform industries, coupled with the ambition to drive this transformation in the financial software space.

• Comfort with ambiguity and a proactive approach to defining new solutions rather than merely iterating on existing ones.

• Collaborative and commercially aware mindset, understanding how great design contributes to both user satisfaction and business outcomes.

Preferred Skills:

• Experience with developing and managing design systems.

• Familiarity with financial planning, consolidation, or FP&A software.

• Experience in a private equity-backed, high-growth environment.

• Knowledge of conversational UI design principles.

📝 Enhancement Note: The requirements emphasize a blend of strategic leadership, hands-on design expertise, and experience in complex B2B environments. The need for "systems thinking" and experience with "multi-product environments" is critical for the portfolio unification aspect of the role. The mention of Figma and design systems points to the expected tooling and process maturity. The preference for financial software experience is a significant plus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrable case studies showcasing leadership in transforming complex B2B enterprise software UX.

• Examples of successfully unifying the UX across multiple products or a post-acquisition portfolio, highlighting design system development and consistent interaction models.

• Evidence of building and mentoring UX teams, including hiring criteria and team development strategies.

• Projects that illustrate a deep understanding of user research, information architecture, and interaction design applied to challenging business problems.

Process Documentation:

• Examples of established UX processes, including user research frameworks, design sprints, usability testing protocols, and design governance models.

• Documentation showcasing the development and implementation of design systems, pattern libraries, and prototyping workflows.

• Case studies detailing how UX insights were integrated into product roadmaps and development cycles, influencing cross-functional teams.

• Evidence of creating and maintaining UX repositories, research findings databases, or design tool standards.

📝 Enhancement Note: Candidates will be expected to present a portfolio that clearly demonstrates their ability to lead, strategize, and execute on complex UX initiatives, particularly within a multi-product B2B context. The emphasis is on leadership, strategic thinking, and measurable impact, not just visual design. The ability to articulate process and governance is key for a role focused on building a function.

💵 Compensation & Benefits

Salary Range: 700,000 - 800,000 SEK Annual (approximately $67,000 - $77,000 USD, subject to exchange rates)

Benefits:

• Private equity–backed growth journey with strong strategic direction.

• Comprehensive benefits package tailored for employees.

• Hybrid working options, offering flexibility between office and remote work.

• Opportunity to shape the future of a growing company in the fintech/financial software sector.

• Professional development opportunities, including potential for team growth and leadership expansion.

Working Hours: Standard full-time hours (estimated 40 hours per week), with flexibility offered through the hybrid working model.

📝 Enhancement Note: The provided salary range of 700,000 - 800,000 SEK annual is competitive for a senior UX Lead role in Stockholm, Sweden. This estimate is based on industry benchmarks for experienced UX leaders in major European tech hubs, considering the B2B enterprise software sector and the company's growth stage. Cost of living in Stockholm is relatively high, which is reflected in this salary band. The benefits package is noted as strong but requires further detail from the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Operations Software (Fintech / SaaS)

Pacera operates within the dynamic fintech and SaaS sectors, focusing on the Office of the CFO. The company's mission is to unify financial close, consolidation, and FP&A processes with AI-driven insights, transforming how finance teams operate. This industry demands precision, reliability, and continuous innovation to meet evolving regulatory and market demands.

Company Size: The exact current employee count is not specified, but the context of being "private equity–backed" with "ambitious growth plans driven by both organic expansion and acquisitions" suggests a company that is scaling rapidly, likely moving from a mid-size to a larger enterprise structure. This implies a dynamic environment with evolving processes and opportunities for impact.

Founded: The company's history is marked by the acquisition and integration of AARO, Aico, and Mercur into the Pacera platform. This acquisitive growth strategy means the company culture is likely a blend of established practices from each entity, now consolidating under a unified vision. The recent backing by Accel-KKR indicates a focus on strategic growth and operational efficiency.

Team Structure:

• The UX function is being built "from the ground up," indicating an initial small team or a lead role with direct reports in the near future.

• The role sits within the Product Management umbrella, suggesting close collaboration with Product Managers and Engineering leads.

Methodology:

• Data Analysis & Insights: Emphasis on using "qualitative and quantitative data—analytics, NPS, session recordings and user interviews" for continuous improvement.

• Workflow Planning & Optimization: The core of the role involves reimagining financial workflows from spreadsheet-centric to "dynamic, conversational and process-guided experiences."

• Automation & Efficiency: A key driver for the company is providing automation, compliance, and actionable insights to finance teams, which the UX will directly enable.

Company Website: https://careers.aico.ai (Note: The primary domain for careers is careers.aico.ai, aligning with one of their product brands, but the overall company is Pacera.)

📝 Enhancement Note: The company culture is likely a blend of startup agility and established enterprise rigor, driven by its PE backing and acquisitive growth. The UX Lead will be instrumental in shaping the design culture and processes as the company scales and integrates its product suite.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Leadership / Head of Function level within UX. It involves not just individual contribution but the strategic direction, team building, and process establishment for the entire UX discipline. The responsibility spans a portfolio of products, indicating a scope beyond a single product line.

Reporting Structure: While not explicitly stated, the UX Lead will likely report to a senior executive such as the Chief Product Officer (CPO), VP of Product, or potentially a CTO, given the strategic importance of UX in a SaaS company. They will work as a "senior peer" to Product Management and Engineering leads, implying a high level of autonomy and influence.

Operations Impact: The UX Lead's impact is directly tied to the commercial success and user adoption of Pacera's product suite. By creating a unified, intuitive, and differentiated user experience, the role influences customer acquisition (as a sales differentiator), retention (user loyalty), and overall platform adoption. The aim is to transform how finance professionals work, directly impacting their efficiency and decision-making capabilities.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to develop deep expertise in B2B enterprise UX for the financial sector, and specifically in portfolio integration and design system strategy.

• Leadership Development: Building and managing a UX team from its inception offers significant leadership growth, including hiring, mentoring, and strategic function development.

• Strategic Influence: Direct involvement in shaping the company's product strategy and competitive positioning through UX excellence. Potential to grow into a broader product leadership role or expand the UX function across the entire organization.

• Industry Impact: Opportunity to lead a significant UX transformation in the financial software industry, moving users towards more intelligent and conversational interfaces.

📝 Enhancement Note: This role offers substantial growth potential for an experienced UX professional looking to make a significant impact by building a function and defining the user experience for a critical business software suite. The leadership aspect is prominent, with clear opportunities for career advancement within a rapidly growing, PE-backed organization.

🌐 Work Environment

Office Type: The role is based in Pacera's Stockholm HQ and offers Hybrid working options. This suggests a modern office environment designed to support collaboration, with amenities for team meetings, design workshops, and focused individual work. The hybrid model allows for a balance between in-person interaction and remote flexibility.

Office Location(s): The primary office is located at Kungsbron 21, Stockholm, Sweden. This is a central location, likely accessible via public transport, which is common for major city offices.

Workspace Context:

• Collaborative Environment: As a hybrid role, the office space is expected to facilitate collaboration through co-working areas, meeting rooms, and informal interaction spaces. This is crucial for working closely with Product and Engineering teams.

• Operations Tools & Technology: Employees will have access to modern design and prototyping tools, likely including Figma, and potentially other collaboration and project management software essential for a UX function.

• Team Interaction: Opportunities for direct interaction with Product Management, Engineering, and potentially sales and customer success teams, fostering a holistic understanding of the product and its users.

Work Schedule: The role is full-time. While specific hours are not detailed, the hybrid model implies flexibility in managing workdays, balancing in-office collaboration days with remote work, which can be beneficial for deep work and focused analysis.

📝 Enhancement Note: The hybrid model in a Stockholm HQ signifies a modern work environment that values flexibility and collaboration. The expectation is for a professional setting conducive to high-impact design work and cross-functional teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Conversation: A screening call with the recruitment team to assess basic qualifications, cultural fit, and alignment with the role's strategic objectives.

• Hiring Manager Interview: A deeper discussion with the hiring manager (likely a senior Product leader) to explore experience, leadership style, and strategic vision for UX. Expect questions about portfolio unification and team building.

• Final Stage Interview: This will likely involve a presentation of a portfolio, potentially a problem-solving exercise or case study related to financial software UX, and interviews with key stakeholders including engineering leads and potentially C-suite executives. The focus will be on strategic thinking, leadership capabilities, and the ability to articulate design rationale and impact.

Portfolio Review Tips:

• Strategic Storytelling: Structure your portfolio around key challenges, your strategic approach, the design process, and the measurable outcomes. For this role, emphasize projects involving complex B2B enterprise software, multi-product environments, or portfolio unification.

• Process Improvement Case Studies: Detail how you identified user needs, defined problems, iterated on solutions, and implemented them. Quantify the impact wherever possible (e.g., improved conversion rates, reduced task completion times, increased user satisfaction).

• Metrics & ROI Demonstration: Be prepared to discuss how your designs have contributed to business objectives. For Pacera, this means linking UX improvements to sales differentiation, customer retention, and operational efficiency for finance teams.

• Company-Specific Considerations: Show that you understand Pacera's business (financial software) and its strategic goal of unifying acquired products. Tailor your presentation to highlight relevant experience and showcase how you can address their specific challenges.

Challenge Preparation:

• Operations Exercise Format: Expect a design challenge that requires you to analyze a specific financial workflow or user problem, propose a conceptual solution, and articulate your design rationale and process. This could involve wireframing, user flow mapping, or high-level concept presentation.

• Time Management & Presentation: Practice delivering your thoughts concisely and effectively within a given timeframe. Focus on explaining your thought process, not just the final output.

• Stakeholder Communication: Be ready to discuss how you would collaborate with Product Managers, Engineers, and business stakeholders. Demonstrate an understanding of their perspectives and how to align UX goals with business objectives.

📝 Enhancement Note: The interview process is designed to assess strategic thinking, leadership potential, and the ability to translate complex business needs into user-centric solutions. A strong, well-articulated portfolio that showcases relevant B2B enterprise and multi-product experience will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as essential for design and prototyping. Proficiency is a must.

• Design Systems: Experience with creating, managing, or contributing to design systems is a strong advantage, given the role's focus on portfolio unification.

• Prototyping Tools: Beyond Figma, familiarity with other advanced prototyping tools that allow for complex interaction design and user flow simulation would be beneficial.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and qualitative data collection (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• Product Analytics Tools: Experience with tools like Google Analytics, Amplitude, Mixpanel, or similar to track user behavior, feature adoption, and conversion rates.

• Data Visualization Tools: Familiarity with tools that can help analyze and present user data effectively, potentially connecting with BI platforms.

• NPS & Customer Feedback Tools: Experience using platforms to collect and analyze Net Promoter Score and other forms of customer feedback.

CRM & Automation:

• CRM Systems: While not directly a UX tool, understanding how UX impacts CRM workflows (e.g., lead management, customer onboarding) can be valuable. Familiarity with Salesforce or similar enterprise CRMs could be relevant context.

• Integration Tools: A general understanding of how different software systems integrate can be helpful when designing for a platform with multiple components.

📝 Enhancement Note: The emphasis on Figma and design systems highlights Pacera's commitment to modern, efficient design practices. A candidate's familiarity with a broad range of UX and analytics tools will be advantageous, demonstrating a comprehensive understanding of the product development lifecycle and user experience optimization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental belief that great UX can transform industries, with a constant focus on understanding and serving the needs of financial professionals.

• Efficiency & Intelligence: Driving automation, compliance, and actionable insights through intelligent, intuitive, and process-driven experiences.

• Collaboration: Working as a senior peer across Product and Engineering, fostering a shared understanding and commitment to user experience.

• Data-Driven Innovation: Using qualitative and quantitative data to inform decisions, while maintaining creative confidence and conviction in design direction.

• Excellence & Differentiation: Striving for competitive excellence in UX, positioning Pacera's interface as a flagship differentiator.

Collaboration Style:

• Cross-Functional Integration: Deep collaboration with Product Management and Engineering is essential, embedding UX thinking from concept to delivery.

• Process Review & Feedback: A culture that likely encourages open feedback loops, design critiques, and continuous iteration to refine user experiences.

• Knowledge Sharing: Encouraging the sharing of user insights, design best practices, and learnings across teams to foster a collective understanding of the user.

• Commercial Alignment: Understanding that design must serve both user needs and critical business outcomes, working closely with commercial teams to ensure UX is a sales asset.

📝 Enhancement Note: The company values are centered around innovation, user focus, and business impact. The collaborative style is expected to be highly integrated, reflecting the need to unify a complex product suite and drive aggressive growth in a competitive market.

⚡ Challenges & Growth Opportunities

Challenges:

• Building a Function from Scratch: Establishing UX processes, standards, and a team culture in a new environment requires significant initiative and strategic planning.

• Portfolio Unification Complexity: Harmonizing the UX of multiple acquired products, each with its own user base and design history, is a complex undertaking. This involves balancing consistency with disruption avoidance.

• Transforming Traditional Workflows: Shifting financial professionals away from deeply ingrained spreadsheet-centric habits towards new paradigms (conversational, process-driven) requires innovative design and strong user enablement.

• Balancing Ambiguity with Structure: Operating in a rapidly growing, PE-backed company often involves navigating ambiguity while simultaneously building structure and predictability in the UX discipline.

Learning & Development Opportunities:

• Operations Skill Advancement: Gaining deep expertise in B2B enterprise UX for the financial sector, with a focus on portfolio integration, design systems, and conversational interfaces.

• Industry Conferences & Certifications: Opportunities to represent Pacera at industry events and pursue relevant certifications in UX, product management, or financial technology.

• Operations Mentorship & Leadership: Building and leading a UX team provides invaluable leadership experience. Mentorship opportunities may arise from senior leadership within Pacera or its PE backer.

• Strategic Impact: The chance to significantly influence product strategy and drive commercial success through user experience innovation.

📝 Enhancement Note: The challenges presented are significant but offer substantial rewards in terms of professional growth and impact. Success in this role will require strong leadership, strategic vision, and resilience.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the UX vision for a portfolio of acquired financial software products, and what would be your first steps in unifying their user experience?" (Focus on your strategic framework, research approach, and phased implementation.)

• "Describe a time you had to influence C-suite executives or skeptical stakeholders to adopt a new UX direction. What was your strategy, and what was the outcome?" (Highlight your communication, persuasion, and data-driven argumentation skills.)

Company & Culture Questions:

• "What excites you most about Pacera's mission to transform financial operations software, and how do you see UX playing a key role?" (Showcase your understanding of the industry and the strategic importance of the role.)

• "How would you go about building a UX function and team from the ground up? What are your key priorities and hiring criteria?" (Detail your team-building philosophy, process establishment, and leadership approach.)

Portfolio Presentation Strategy:

• Narrative Arc: Structure your presentation with a clear beginning (challenge/problem), middle (your strategic approach, process, and solutions), and end (outcomes, impact, and learnings).

• Quantify Impact: For each case study, clearly state the business or user problem, your specific role and contributions, the design solutions implemented, and the measurable results (e.g., X% increase in adoption, Y% decrease in support tickets, Z% improvement in task completion time).

• Demonstrate Leadership & Strategy: Highlight instances where you led teams, influenced roadmaps, or drove strategic UX initiatives. Show your ability to think beyond pixels to business strategy.

• Connect to Pacera: Explicitly draw parallels between your experience and Pacera's challenges, such as portfolio unification, B2B financial software, and building a new function.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership capability, and a deep understanding of B2B enterprise UX challenges, particularly those relevant to financial software and portfolio integration.

📌 Application Steps

To apply for this UX Lead position:

• Submit your application through the provided link on the Pacera careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating leadership in B2B enterprise software, multi-product environments, and UX function building. Tailor your presentation to highlight your experience with design systems and portfolio unification.

• Resume Optimization: Ensure your resume clearly articulates your experience in senior/lead UX roles, highlighting achievements related to strategic vision, team leadership, and quantifiable impact on business outcomes. Integrate keywords such as "UX Lead," "B2B SaaS," "Design Systems," "Portfolio Unification," and "Financial Software."

• Interview Preparation: Practice articulating your strategic approach to UX leadership, your experience in building teams, and your ability to drive product adoption and commercial success through design. Prepare to walk through your portfolio and discuss your process and impact in detail.

• Company Research: Thoroughly research Pacera, its product suite (Aico, AARO, Mercur), its market position in financial operations software, and its growth strategy under Accel-KKR. Understand their stated mission and identify how your UX leadership can directly contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.