EC-CO-020-26 Desarrollo Plataforma UX (User Experience)

📍 Job Overview

Job Title: EC-CO-020-26 Desarrollo Plataforma UX (User Experience)

Company: IOM (International Organization for Migration)

Location: Quito, Ecuador

Job Type: Contractor

Category: User Experience (UX) / User Interface (UI) Design, Digital Product Development

Date Posted: May 15, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the UX/UI design and development of critical enhancements for the Electronic Visa (e-VISAS) system.

• Drive the implementation of user-centric improvements across development, testing, and production environments.

• Collaborate closely with the Ministry of Foreign Affairs and Human Mobility to ensure adherence to governmental security standards (EGSI V3) and relevant legislation.

• Facilitate knowledge transfer of technical and functional aspects of the developed solution to stakeholders.

• Ensure that all visa-related enhancements are universally applicable, while respecting the unique characteristics of each visa type.

📝 Enhancement Note: This role is focused on a government-facing digital product, requiring a strong understanding of public sector IT infrastructure, security protocols (EGSI V3), and the nuances of immigration and visa processes. The emphasis on "transversalized to all visas" suggests a need for scalable and adaptable design solutions.

📈 Primary Responsibilities

• Conduct thorough analysis and design of User Experience (UX) and User Interface (UI) for the e-VISAS system, aiming to elevate usability, accessibility, and overall efficiency.

• Develop wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and user flows.

• Collaborate with development teams to ensure accurate implementation of UX/UI designs, providing detailed specifications and assets.

• Perform usability testing and gather user feedback to iterate on designs and optimize the end-user experience.

• Translate complex functional requirements and legal frameworks into intuitive and user-friendly digital interfaces.

• Document design processes, decisions, and user flows to support knowledge transfer and future system maintenance.

• Contribute to the agile development lifecycle, participating in sprint planning, reviews, and retrospectives.

• Ensure designs comply with web accessibility standards and governmental security guidelines.

📝 Enhancement Note: The core responsibilities highlight a blend of strategic design thinking, hands-on execution using industry-standard tools, and cross-functional collaboration within a government IT project context. The need for knowledge transfer points to a requirement for clear documentation and communication skills.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 2-5 years of professional experience in UX/UI design for web applications and digital platforms.

Required Skills:

• Expertise in UX/UI design principles, user-centered design methodologies, and information architecture.

• Proficiency in industry-standard design and prototyping tools such as Figma, Adobe XD, or Sketch.

• Strong ability to create wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Familiarity with Agile development methodologies and experience working within cross-functional teams.

• Excellent visual design skills with a keen eye for detail, typography, and color theory.

• Experience conducting usability testing and synthesizing user feedback into actionable design improvements.

• Understanding of web accessibility standards (e.g., WCAG).

Preferred Skills:

• Experience with design systems and component-based design.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better inform design decisions.

• Familiarity with the Esquema Gubernamental de Seguridad de la Información (EGSI V3) or similar government security frameworks.

• Experience in the migration, immigration, or public sector domain.

• Understanding of user research methodologies beyond usability testing.

📝 Enhancement Note: The requirements emphasize practical design skills with specific tools and methodologies. The preference for government system experience and EGSI V3 knowledge indicates a need for candidates who can quickly adapt to the specific security and regulatory environment of this project. Fluency in Spanish is a critical requirement for effective collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct projects demonstrating end-to-end UX/UI design process for web applications.

• Include examples of wireframes, user flows, interactive prototypes, and final visual designs.

• Highlight projects that involved iterative design based on user feedback or usability testing.

• Demonstrate how designs addressed specific functional requirements and user needs.

Process Documentation:

• Detail your personal design process, from initial concept and research to final deliverables.

• Explain how you approach problem-solving and translate complex requirements into design solutions.

• Illustrate how you incorporate accessibility and security considerations into your design workflow.

• Showcase your ability to document design specifications and user journeys clearly.

📝 Enhancement Note: A strong portfolio is paramount for this role. It should not only display aesthetic capabilities but also a robust understanding of the design process, user research, iteration, and the ability to deliver practical, secure, and compliant digital solutions within a defined project scope.

💵 Compensation & Benefits

Salary Range:

The salary for this contractor position will be determined based on the candidate's experience, qualifications, and adherence to IOM's established rates for similar consultancy roles in Quito, Ecuador. Based on industry benchmarks for mid-level UX/UI designers with 2-5 years of experience in Quito, a competitive range would typically fall between $2,000 - $4,000 USD per month. This estimate considers the cost of living in Quito, the specialized nature of UX/UI design, and the government sector context.

Benefits:

• Occupational Accident and Illness Insurance provided by IOM.

• Opportunity to contribute to a significant public sector digital transformation project with international impact.

• Professional development through exposure to government IT standards and large-scale system implementation.

Working Hours:

• Standard working hours are 40 hours per week, typically Monday to Friday.

• Flexibility may be required to accommodate project deadlines and stakeholder availability, but this will be managed within a contractor framework.

📝 Enhancement Note: As a contractor role, benefits are typically more limited than for permanent employees. The provided salary range is an estimate based on general market data for UX/UI contractors in Quito, Ecuador, and should be confirmed directly with IOM. The emphasis on an international organization's framework suggests adherence to specific payment scales and contract terms.

🎯 Team & Company Context

🏢 Company Culture

Industry: International Non-Governmental Organization (INGO) / Humanitarian Aid / Migration Services.

Company Size: IOM operates globally with a significant number of employees and offices worldwide. The Ecuador mission, while part of this larger entity, likely maintains a focused team structure for projects like this. This implies a structured, process-driven environment with adherence to international organizational standards.

Founded: 1951. IOM's long history signifies stability, established procedures, and a deep understanding of global migration dynamics.

Team Structure:

• The consultant will work under the direction of the Ministry of Foreign Affairs and Human Mobility's IT department, specifically the Coordination General of Information and Communications Technologies and the Directorate of IT Design and Implementation.

• Close coordination with the IOM Ecuador Protection Unit is also required.

Methodology:

• The project is framed within the Esquema Gubernamental de Seguridad de la Información (EGSI V3), indicating a strong emphasis on security protocols and compliance.

• Development will follow the principles of iterative improvement and implementation across development, testing, and production environments.

• Knowledge transfer is a key component, suggesting a need for clear documentation and training.

Company Website: https://www.iom.int/

📝 Enhancement Note: Working within an international organization like IOM, especially on a government project, means adhering to established protocols, security standards, and potentially a more formal communication style. The collaboration with a government ministry highlights the importance of understanding public sector IT environments and compliance requirements.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level within the UX/UI design field. It requires independent execution of design tasks, contribution to strategic design decisions, and the ability to mentor or guide junior designers if applicable within the project team structure. The focus on a specific, critical government system indicates a significant responsibility.

Reporting Structure: The consultant will report functionally to the Ministry of Foreign Affairs and Human Mobility's IT Directorate for project execution and technical guidance, while maintaining coordination with the IOM Ecuador Protection Unit. This dual reporting requires strong communication and stakeholder management skills.

Operations Impact: The UX/UI enhancements directly impact the efficiency, accessibility, and security of the e-VISAS system, which is crucial for migration management and international relations. Successful design implementation will improve user satisfaction, reduce processing times, and ensure compliance, thereby having a tangible positive impact on government operations and individuals interacting with the system.

Growth Opportunities:

• Skill Specialization: Deepen expertise in government IT security protocols (EGSI V3) and UX/UI for public sector applications.

• Project Leadership: Potential for leading design efforts on future phases or similar projects within IOM or partner government agencies.

• Cross-functional Exposure: Gain valuable experience working within a governmental IT department and an international organization, enhancing understanding of complex stakeholder landscapes.

• Portfolio Enhancement: Develop a strong case study from a high-impact government project, showcasing ability to deliver complex digital solutions.

📝 Enhancement Note: While a contractor role may not offer traditional career progression within IOM, the experience gained in designing for a government system, adhering to strict security protocols, and working with international organizations is highly valuable for future roles in UX/UI, particularly within the public sector or for organizations with similar compliance needs.

🌐 Work Environment

Office Type: The role is designated as "On-site," implying that the consultant will be expected to work from the IOM offices in Quito, Ecuador, or potentially at the Ministry's facilities as required for collaboration and project execution.

Office Location(s): Quito, Ecuador. This is the primary location for the project and where the consultant will be based.

Workspace Context:

• The workspace will likely be collaborative, with opportunities to interact directly with IOM project managers, IT specialists, and representatives from the Ministry of Foreign Affairs and Human Mobility.

• Access to necessary IT infrastructure, design software, and project management tools will be provided.

Work Schedule:

• The standard work schedule is 40 hours per week, aligning with typical professional working hours in Ecuador.

• While primarily on-site, occasional flexibility may be required to meet project milestones or participate in stakeholder meetings. Any such adjustments would be mutually agreed upon.

📝 Enhancement Note: The on-site requirement suggests a need for candidates who are based in or willing to relocate to Quito. The collaborative aspect is key, as close interaction with various stakeholders from both IOM and the government ministry will be essential for project success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess foundational UX/UI skills, relevant experience, and tool proficiency.

• Technical Interview: Discussion focused on UX/UI design principles, problem-solving approaches, and case studies from the candidate's portfolio. Candidates may be asked to walk through their design process for specific projects.

• Situational/Behavioral Interview: Assessment of collaboration skills, ability to work within a structured environment (IOM/Government), understanding of security protocols, and communication effectiveness, particularly in Spanish.

• Final Review: May involve a discussion with project leads or relevant stakeholders from the Ministry of Foreign Affairs and Human Mobility.

Portfolio Review Tips:

• Structure and Clarity: Organize your portfolio to clearly present your process for each project: problem statement, user research/analysis, ideation, wireframing, prototyping, UI design, and testing/iteration.

• Highlight Government/Complex Systems: If you have experience with government projects, intricate systems, or regulated industries, emphasize these projects to demonstrate your adaptability.

• Showcase Problem-Solving: For each project, articulate the specific problem you were trying to solve and how your design decisions led to a successful outcome. Use metrics where possible (e.g., improved conversion rates, reduced error rates, increased user satisfaction).

• Demonstrate Tool Proficiency: Clearly indicate the tools used (Figma, Adobe XD, etc.) and your level of expertise.

• Accessibility & Security: If your portfolio includes elements demonstrating attention to accessibility standards or security considerations, highlight these.

Challenge Preparation:

• Be prepared for potential design exercises or case studies that may require you to propose UX/UI improvements for a given scenario related to government services or complex workflows.

• Focus on demonstrating your structured approach to problem-solving, your ability to consider diverse user needs, and your understanding of system constraints (like security and compliance).

• Practice articulating your design rationale clearly and concisely in Spanish.

📝 Enhancement Note: The interview process will heavily weigh practical design skills demonstrated through the portfolio and the ability to apply them within a specific, regulated context. Strong communication in Spanish will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma, Adobe XD, Sketch (Candidates are expected to be proficient in at least one, preferably Figma or Adobe XD).

• Wireframing: Balsamiq, Miro, or similar tools for initial concept sketching.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello (familiarity is beneficial for agile environments).

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to the core UX/UI design role, but understanding how the e-VISAS system integrates with potential CRM or back-end automation workflows can provide valuable context for design.

📝 Enhancement Note: Proficiency in industry-standard UX/UI design tools is non-negotiable. The ability to adapt to project-specific collaboration tools and to understand the broader system context will be beneficial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A commitment to understanding and addressing the needs of diverse users interacting with the e-VISAS system.

• Integrity & Compliance: Adherence to IOM's ethical standards and strict compliance with government security regulations (EGSI V3) and legal frameworks.

• Collaboration: A willingness to work effectively with cross-functional teams from both IOM and the Ministry of Foreign Affairs and Human Mobility.

• Efficiency & Effectiveness: Driving improvements that enhance the speed, accuracy, and overall effectiveness of migration and visa processes.

• Continuous Improvement: Embracing an iterative approach to design, incorporating feedback and adapting to evolving requirements.

Collaboration Style:

• Expect a collaborative environment that bridges internal IOM teams with external government stakeholders.

• Communication will be key, requiring clear articulation of design concepts, active listening, and constructive feedback exchange.

• The role necessitates working within defined project timelines and adhering to governmental IT development cycles.

• A proactive approach to information sharing and problem-solving will be highly valued.

📝 Enhancement Note: The culture emphasizes a blend of humanitarian principles (from IOM) and rigorous adherence to governmental standards. Candidates should be prepared for a professional, structured, and collaborative work environment where clear communication and accountability are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Bureaucracy & Security: Adapting to the specific protocols, approval processes, and strict security requirements of a government IT project.

• Balancing Diverse User Needs: Designing for a wide range of users, from government officials to international applicants, each with varying technical skills and needs.

• Technical Constraints: Working within existing system architectures and technical limitations while striving for optimal user experience.

• Cross-Cultural Communication: Effectively communicating design ideas and gathering feedback from stakeholders with different professional backgrounds and potentially different communication styles.

Learning & Development Opportunities:

• Specialized UX/UI Expertise: Gaining in-depth experience in designing for public sector and regulated environments.

• Government IT Standards: Developing a strong understanding of the EGSI V3 framework and other government security and data protection standards.

• International Organization Exposure: Learning the operational dynamics and project management methodologies of a leading UN agency.

• Project Impact: Contributing to a high-visibility project that directly impacts national migration management and international relations.

📝 Enhancement Note: This role presents a significant opportunity to tackle complex design challenges within a highly regulated and impactful domain. The growth potential lies in acquiring specialized knowledge and experience that is highly sought after in the public sector and for large-scale digital transformation initiatives.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex web application, particularly one with stringent security requirements. How would you ensure user-friendliness while adhering to EGSI V3 principles?" (Focus on structured approach, risk assessment, iterative design, and compliance integration).

• "How do you approach gathering requirements and feedback from diverse stakeholders, such as ministry officials and end-users, especially when there might be conflicting needs?" (Highlight communication strategies, active listening, and conflict resolution).

Company & Culture Questions:

• "What do you know about IOM and its mission? How does that align with your interest in this project?" (Research IOM's role in migration and its values).

• "How do you see yourself fitting into a collaborative environment that involves both an international organization and a government ministry?" (Emphasize adaptability, professionalism, and teamwork).

Portfolio Presentation Strategy:

• Tell a Story: For each project, narrate the journey: the problem, your role, the challenges, your process, the solutions, and the impact.

• Visual Aids: Use high-quality visuals of your wireframes, user flows, prototypes, and final designs. Ensure they are clear and easy to understand.

• Focus on Process: Explain why you made certain design decisions, not just what you designed. This demonstrates critical thinking.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., "reduced task completion time by 20%," "increased user satisfaction scores by X points").

• Spanish Proficiency: Be prepared to present key aspects of your portfolio and answer questions in Spanish.

📝 Enhancement Note: Preparation should focus on demonstrating not just design talent, but also an understanding of the project's unique context: government IT, security, international collaboration, and the specific challenges of visa processing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud application link.

• Portfolio Customization: Select 2-3 of your strongest web application design projects that best showcase your UX/UI process, tool proficiency, and problem-solving skills. Tailor your portfolio presentation to highlight any experience with government systems, complex workflows, or accessibility features.

• Resume Optimization: Ensure your resume clearly details your years of experience, specific UX/UI tools used, and responsibilities in previous roles. Use keywords from the job description such as "UX Design," "UI Design," "Figma," "Adobe XD," "Wireframing," "Prototyping," and "Agile Methodologies."

• Interview Preparation: Practice articulating your design process, case studies, and technical skills in Spanish. Prepare specific examples that demonstrate your ability to work collaboratively and adhere to strict guidelines.

• Company Research: Familiarize yourself with IOM's mission and values, and research the Ministry of Foreign Affairs and Human Mobility's role in Ecuador. Understand the importance of the e-VISAS system within their operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.