UX Konsulent til Mit YouSee og digital selvbetjening (barselsvikariat)

📍 Job Overview

Job Title: UX Konsulent til Mit YouSee og digital selvbetjening (barselsvikariat)

Company: TDC A/S

Location: Teglholmsgade 1, København, Denmark

Job Type: Full-time, Temporary

Category: User Experience (UX) Design / Digital Product Development

Date Posted: 2026-06-11

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing user experiences for TDC's digital self-service platforms, specifically "Mit YouSee" and related customer portals.

• The UX Konsulent will be instrumental in driving user-centric design through research, prototyping, and testing to improve customer engagement and satisfaction.

• A key aspect involves close collaboration with cross-functional teams, including developers and product owners, to ensure seamless implementation of UX solutions.

• The position requires proficiency in modern UX design tools and a strong understanding of data analysis to inform design decisions and measure impact.

📝 Enhancement Note: This is a temporary maternity cover position, emphasizing the need for a candidate who can quickly integrate and contribute to ongoing projects. The role is explicitly on-site in Copenhagen, requiring a strong presence within the team. The focus on "Mit YouSee" and digital self-service indicates a B2C and potentially B2B customer interaction optimization goal.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, surveys, and usability testing, to identify user needs, pain points, and opportunities for improvement.

• Analyze user behavior data, feedback, and market trends to inform design strategies and ensure a user-centric approach to product development.

• Develop detailed wireframes, user flows, and interactive prototypes to visualize and test proposed design solutions across digital self-service platforms.

• Collaborate with Product Owners, Developers, and QA teams to translate design concepts into tangible, high-quality user experiences, ensuring consistency and adherence to design standards.

• Perform thorough test and quality assurance (QA) on digital self-service platforms to ensure the delivered user experience meets design specifications and user expectations.

• Continuously evaluate and iterate on existing features using user feedback and analytical data, leveraging tools like CJA, PowerBI, and Capturi for insights.

• Integrate Artificial Intelligence (AI) tools and methodologies into the UX design process to enhance user experience and operational efficiency.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to UX design, from initial research to final QA and ongoing optimization. The explicit mention of CJA, PowerBI, and Capturi indicates a strong emphasis on data-driven decision-making and performance measurement of UX initiatives. The inclusion of AI integration suggests a forward-thinking approach to UX development.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field is typically expected for UX roles of this nature. Equivalent practical experience may be considered.

Experience: A minimum of 3-5 years of dedicated experience in UX design, with a proven track record of contributing to the development and improvement of digital products and self-service platforms.

Required Skills:

• Strong proficiency in UX design principles, methodologies, and best practices.

• Demonstrated expertise in user research techniques, including user interviews, surveys, and usability testing.

• Advanced skills in wireframing and prototyping using industry-standard tools such as Figma, Sketch, or Adobe XD.

• Experience in analyzing and interpreting user data to derive actionable insights for design improvements.

• Solid understanding of design principles related to accessibility (e.g., WCAG) and responsive design.

• Excellent written and verbal communication skills, with the ability to articulate complex design concepts to diverse stakeholders.

• A systematic and innovative approach to problem-solving in design challenges.

• Experience integrating AI tools into the UX design workflow.

• Familiarity with QA testing processes for digital products. Preferred Skills:

• Experience with analytics platforms such as CJA (Customer Journey Analytics) and PowerBI for data analysis and reporting.

• Familiarity with customer feedback and analytics tools like Capturi.

• Experience within the telecommunications or digital services industry.

• Knowledge of A/B testing methodologies for optimizing user interfaces.

📝 Enhancement Note: The requirement for 3-5 years of experience suggests a mid-level role where the candidate is expected to work independently on defined tasks and contribute strategically to projects. The explicit mention of specific tools like Figma, Sketch, Adobe XD, CJA, PowerBI, and Capturi, along with AI integration, indicates a need for a technically proficient and data-literate UX professional.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, with a focus on digital self-service platforms or customer-facing applications.

• Case studies that clearly articulate the problem statement, your role, the design process undertaken (research, ideation, prototyping, testing), and the quantifiable impact of your solutions.

• Demonstrations of proficiency in wireframing, user flow mapping, and interactive prototyping using tools like Figma, Sketch, or Adobe XD.

• Evidence of user research methodologies applied, including examples of user testing findings and how they influenced design decisions.

• Examples of how you have utilized data analytics (e.g., from CJA, PowerBI) to inform design and measure success. Process Documentation:

• Showcase examples of how you document user journeys, interaction models, and design specifications to ensure clarity for development teams.

• Include examples of iterative design processes, demonstrating how feedback and data were used to refine designs over time.

• Provide insights into your approach to design QA and how you collaborate with QA teams to ensure high-quality implementation.

• Illustrate your understanding of accessibility standards and how they are integrated into your design processes.

📝 Enhancement Note: For a UX role, a robust portfolio is paramount. The emphasis should be on demonstrating problem-solving skills, user-centricity, and measurable impact. Highlight projects that involved complex user flows or significant improvements in user engagement or task completion rates.

💵 Compensation & Benefits

Salary Range: For a UX Konsulent with 3-5 years of experience in Copenhagen, Denmark, the estimated salary range is typically between DKK 35,000 to DKK 48,000 per month, depending on specific skills, experience, and the exact scope of responsibilities. This translates to an annual salary of approximately DKK 420,000 to DKK 576,000.

Benefits:

• An inspiring workplace environment that fosters innovation and professional development.

• Opportunities to work on impactful projects that shape the user experience for a major telecommunications provider.

• Access to a strong and collaborative UX community within the company, promoting knowledge sharing and skill enhancement.

• Competitive remuneration package commensurate with experience and the temporary nature of the role.

• Professional development opportunities, including potential exposure to advanced analytics tools and AI integration in design.

Working Hours: The role is full-time, with standard working hours expected to be around 37-40 hours per week. While the position is on-site, there may be flexibility in daily start and end times, subject to team and project needs. The contract duration is for a minimum of 10 months.

📝 Enhancement Note: Salary estimates are based on current market data for UX professionals with similar experience levels in Copenhagen, Denmark. Benefits are derived from the "Vi tilbyder" section of the job description, emphasizing professional growth and a positive work environment. The temporary nature of the role (barselsvikariat) may influence specific benefit packages.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications & Digital Services. TDC Brands (formerly Nuuday) operates in a highly competitive and rapidly evolving market, providing TV, broadband, network, and telephony services. This context means a strong focus on customer experience, digital transformation, and innovation is essential.

Company Size: TDC Brands employs approximately 3,000 people, indicating a large, established organization with structured processes but also opportunities for impact within specific departments.

Founded: TDC has a long history, but TDC Brands as a consolidated entity signifies a modern approach to delivering integrated digital services. This suggests a blend of established corporate culture with a drive towards digital innovation.

Team Structure:

• The UX team is described as a "fagligt stærkt UX fællesskab" (professionally strong UX community), implying a dedicated group of UX professionals who collaborate and support each other.

• The role involves close collaboration with "developere, product-owners og andre interessenter" (developers, product owners, and other stakeholders), suggesting a cross-functional team environment focused on agile product development.

• Reporting is likely within a product or digital development department, with the UX Konsulent working closely with a Product Owner and potentially reporting to a UX Lead or Head of Digital Product. Methodology:

• A strong emphasis on user-centric design ("brugeroplevelse er nøglen") and data-driven decision-making is evident through the mention of user research, analytics (CJA, PowerBI, Capturi), and continuous evaluation.

• Agile development methodologies are implied through collaboration with developers and product owners, suggesting iterative development cycles and continuous improvement.

• The integration of AI into the workflow points to a commitment to leveraging cutting-edge technology for enhanced user experiences.

Company Website: https://www.tdcbrands.dk/ (General information) & https://tdc.csod.com/ux/ats/careersite/17/home/requisition/10570?c=tdc (Application Portal)

📝 Enhancement Note: The company culture appears to balance a large corporate structure with a focus on innovation and a strong UX community. The telecommunications industry demands constant adaptation, so a proactive and user-focused mindset is crucial for success in this role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience). The UX Konsulent is expected to manage their own projects, conduct research independently, and contribute significantly to design decisions. They are not entry-level but are also not yet in a senior or lead position, implying a focus on execution and contribution within defined project scopes.

Reporting Structure: The UX Konsulent will likely report to a UX Manager, Lead UX Designer, or a Product Owner, working within a product development or digital transformation team. They will collaborate closely with developers, QA testers, and other product specialists.

Operations Impact: The UX Konsulent's work directly impacts customer satisfaction, engagement, and retention by improving the usability and effectiveness of "Mit YouSee" and other self-service platforms. Successful UX design can lead to reduced customer support load, increased conversion rates for digital services, and a stronger brand perception. The use of data analytics (CJA, PowerBI) means their impact can be quantitatively measured and demonstrated.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific UX areas like user research, interaction design, or accessibility, potentially becoming a subject matter expert.

• Cross-functional Exposure: Gaining experience working with various departments (IT, marketing, customer service) and understanding their operational needs and constraints.

• Tool Proficiency: Advanced training or hands-on experience with new UX tools, analytics platforms (CJA, PowerBI), and emerging technologies like AI in design.

• Project Leadership: For a successful temporary candidate, there could be opportunities for longer-term roles or leading smaller UX initiatives.

• Industry Insight: Deepening understanding of the telecommunications sector and digital self-service trends.

📝 Enhancement Note: While this is a temporary role, it offers valuable experience in a key industry and with critical digital platforms. The emphasis on data and AI suggests opportunities to develop skills highly relevant to future UX roles.

🌐 Work Environment

Office Type: The role is specified as "On-site," with the primary work location being Teglholmsgade 1, Copenhagen. This suggests a traditional office environment.

Office Location(s): Teglholmsgade 1, Copenhagen, Denmark. This is a specific, physical office location.

Workspace Context:

• Collaborative Environment: The job description mentions a "professionally strong UX community" and close collaboration with developers and product owners, indicating a team-oriented workspace designed for interaction and knowledge sharing.

• Tools & Technology: Employees will have access to standard office equipment and likely company-provided software licenses for design tools (Figma, Sketch, Adobe XD), analytics platforms (CJA, PowerBI), and project management tools.

• Team Interaction: Expect regular team meetings, design critiques, workshops, and pairing sessions with colleagues to foster a dynamic and productive work atmosphere.

Work Schedule: The position is full-time, with an expectation of 37-40 hours per week. While on-site, there might be some flexibility in daily hours, but consistent presence is required for effective collaboration and project delivery.

📝 Enhancement Note: Being an on-site role in Copenhagen means candidates should be prepared for a daily commute. The emphasis on collaboration suggests an office layout that supports team interaction, possibly with open-plan areas, meeting rooms, and dedicated project spaces.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio to assess basic qualifications and experience. A short introduction in the CV is requested instead of a cover letter.

• First Interview: Typically with the hiring manager (Barbara Post) and potentially a UX lead or Product Owner. This stage will focus on your experience, motivation for the role, and how your skills align with the requirements. Be prepared to discuss your UX philosophy and approach.

• Portfolio Presentation/Case Study: A key part of the process will likely involve presenting 1-2 relevant case studies from your portfolio. This is where you'll demonstrate your problem-solving skills, design process, and impact.

• Technical/Team Interview: This might involve discussing specific UX challenges, problem-solving scenarios, or a design exercise. You may also meet other team members to assess cultural fit and collaboration potential.

• Final Interview: Potentially with a higher-level manager to finalize the decision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your skills relevant to digital self-service, user research, and data-driven design. Prioritize projects with clear outcomes and measurable results.

• Tell a Story: For each case study, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the tools you used, and the final outcome/impact. Use visuals effectively.

• Highlight Data & AI: If possible, showcase how you used data (CJA, PowerBI) or AI tools to inform your design decisions or improve user experience. Quantify results wherever possible (e.g., increased conversion, reduced error rates).

• Showcase Tool Proficiency: Clearly demonstrate your mastery of Figma, Sketch, or Adobe XD through your prototypes and design deliverables.

• Address Accessibility & Responsiveness: Ensure your portfolio demonstrates an understanding of these critical design aspects.

Challenge Preparation:

• Anticipate UX Scenarios: Be ready to discuss how you would approach common UX challenges in a digital self-service context, such as improving a complex form, simplifying navigation, or designing a new feature.

• Practice Presentation: Rehearse your portfolio presentation to ensure it's concise, engaging, and within any time limits. Practice articulating your thought process clearly and confidently.

• Research TDC & YouSee: Understand their current digital offerings, target audience, and market position. This will help you tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The instruction to include a short introduction in the CV instead of a cover letter is unusual and requires candidates to be concise and direct about their interest. The emphasis on a "professionally strong UX community" suggests that collaboration and communication skills will be heavily assessed.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe XD (proficiency required in at least one).

• User Research Tools: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Maze, or internal tools).

• AI Integration: Proficiency or willingness to learn and integrate AI-powered design tools or AI in user research analysis.

Analytics & Reporting:

• Customer Journey Analytics (CJA): Experience or familiarity with CJA for understanding user paths and interactions.

• Business Intelligence Platforms: PowerBI for data visualization, dashboard creation, and performance reporting.

• User Behavior Analytics: Capturi for session recording and user behavior analysis.

CRM & Automation:

• While not explicitly listed as primary tools for the UX role, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms might be beneficial for understanding the broader customer ecosystem. This role's focus is on the front-end user experience.

📝 Enhancement Note: The explicit mention of CJA, PowerBI, and Capturi signifies a strong data-driven culture within TDC's digital teams. Candidates should be prepared to discuss how they use these tools or similar ones to inform design decisions and measure UX impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value evident in the focus on user research, usability testing, and creating valuable user experiences. Decisions are driven by understanding and meeting user needs.

• Innovation: The company culture encourages innovation, particularly in digital services, and the integration of AI reflects a forward-thinking approach.

• Collaboration: Strong emphasis on teamwork, with close interaction between UX designers, developers, product owners, and other stakeholders. A "professionally strong UX community" suggests a supportive and knowledge-sharing environment.

• Data-Driven: Decisions are informed by data analysis from tools like CJA and PowerBI, ensuring that design choices are validated and their impact is measured.

• Efficiency: Improving digital self-service platforms aims to enhance operational efficiency for both the customer and the company.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where UX designers work hand-in-hand with development and product teams throughout the product lifecycle.

• Iterative Feedback: A culture that values continuous feedback loops, design critiques, and iterative improvements based on user insights and team input.

• Knowledge Sharing: The "professionally strong UX community" implies an environment where best practices, learnings, and new techniques are regularly shared among UX professionals.

📝 Enhancement Note: The emphasis on a "professionally strong UX community" suggests a supportive and collaborative team where continuous learning and sharing are encouraged. Candidates should be prepared to articulate how they contribute to and benefit from such an environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: The primary challenge will be to translate diverse user needs and business objectives into a coherent and effective user experience for complex digital platforms.

• Data Interpretation: Effectively leveraging and interpreting data from CJA, PowerBI, and Capturi to drive design decisions, especially when data may be ambiguous or conflicting.

• Integration of AI: Successfully integrating AI tools and concepts into the UX workflow in a meaningful way that enhances user experience without being intrusive.

• Stakeholder Management: Effectively communicating design rationale and managing expectations across various stakeholders with potentially differing priorities.

• Fast-Paced Environment: Working within a temporary capacity requires quick adaptation and the ability to deliver impact within a defined timeframe.

Learning & Development Opportunities:

• Advanced Analytics & AI: Gaining hands-on experience with sophisticated analytics tools (CJA, PowerBI) and exploring AI applications in UX design.

• Telecommunications Sector Insight: Deepening understanding of the unique UX challenges and opportunities within the telecommunications and digital services industry.

• Cross-functional Collaboration Skills: Enhancing abilities to work effectively with technical teams (developers, QA) and business stakeholders (product owners).

• Agile UX Practices: Further developing skills in agile methodologies and UX's role within them.

📝 Enhancement Note: The challenges presented are typical of a dynamic UX role in a large organization, particularly one focused on digital transformation and leveraging data. Highlighting how one approaches these challenges will be key in an interview.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to identify a critical pain point and how that insight led to a significant design improvement." (Focus on process, tools, and impact).

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Demonstrate strategic thinking and compromise).

• "Walk us through a complex user flow you designed for a digital self-service platform. What were the key considerations and trade-offs?" (Showcase problem-solving and clarity).

• "How have you used data analytics (e.g., CJA, PowerBI) or user behavior tools (e.g., Capturi) to inform your design decisions or measure the success of a UX initiative?" (Highlight data literacy).

• "How do you approach integrating AI into the UX design process? Can you give an example?" (Showcase forward-thinking and practical application). Company & Culture Questions:

• "Why are you interested in this specific UX Konsulent role at TDC/YouSee, especially as a temporary position?" (Demonstrate genuine interest and alignment with the role and company).

• "What are your thoughts on the current digital self-service landscape in Denmark, and how do you see YouSee fitting into that?" (Show research and industry awareness).

• "Describe your experience working within a 'professionally strong UX community.' How do you contribute to such an environment?" (Assess collaboration and community fit).

• "How do you stay updated on the latest UX trends, tools, and technologies, including AI?" (Gauge continuous learning mindset). Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of the project's goals and your role. Then, detail the problem, your research methodology, design iterations (wireframes, prototypes), testing, and finally, the outcomes and learnings.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased task completion rate, reduced bounce rate, improved customer satisfaction scores).

• Visuals: Use high-quality visuals of your wireframes, prototypes, and user flows. Ensure they are clear and easy to understand.

• Narrative: Tell a compelling story that highlights your problem-solving skills, user empathy, and ability to deliver tangible results.

• Tool Showcase: Explicitly mention and, if possible, show examples of your proficiency with Figma, Sketch, Adobe XD, and how you leverage analytics tools.

📝 Enhancement Note: Candidates should prepare specific examples that directly address the responsibilities and required skills. The emphasis on data tools (CJA, PowerBI, Capturi) and AI integration suggests these are key areas interviewers will probe.

📌 Application Steps

To apply for this UX Konsulent position:

• Submit your application through the provided job portal link.

• Portfolio Customization: Tailor your portfolio to highlight projects most relevant to digital self-service, user research, and data-driven design. Focus on case studies demonstrating impact and your process, especially if they involve similar tools or industries.

• CV Optimization: Ensure your CV clearly states your years of UX experience and lists proficiency in required tools (Figma, Sketch, Adobe XD). Include a concise introduction about why you are interested in this specific maternity cover role at TDC/YouSee, as requested.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on articulating your UX process, problem-solving approach, and the quantifiable outcomes of your work. Be ready to discuss your experience with data analytics tools and AI integration.

• Company Research: Familiarize yourself with TDC Brands, YouSee's services, and their digital presence. Understand their customer base and competitive landscape to demonstrate informed interest during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.