UX Director

📍 Job Overview

Job Title: UX Director

Company: Liberty Mutual Insurance

Location: Boston, MA; Seattle, WA; Portsmouth, NH; Plano, TX

Job Type: Full-Time

Category: User Experience (UX) / Design Leadership

Date Posted: 2026-08-26

Experience Level: 10+ Years

Remote Status: Hybrid (2 days onsite)

🚀 Role Summary

• Lead and mentor a team of 8-10 experience designers and user researchers focused on enhancing global employee experiences within the Enterprise Technology Organization.

• Define and drive the strategic design vision for critical digital services, global cybersecurity initiatives, and mobile app experiences.

• Champion human-centered design principles and best practices, ensuring user needs are at the forefront of all product and technology decisions.

• Collaborate closely with Product, Technology, and Business teams to align UX strategy with organizational goals and deliver measurable business outcomes.

📝 Enhancement Note: This role sits within an enterprise technology organization, indicating a focus on internal tools and employee-facing digital products rather than external customer-facing interfaces. The "tech startup within a Fortune 100 company" positioning suggests a dynamic environment that values innovation and rapid iteration, typical of modern GTM and Operations enablement functions.

📈 Primary Responsibilities

• Inspire and empower a team of experience designers and researchers to create elegant, human-centered solutions that foster employee loyalty and trust.

• Shape the strategic vision for global digital services, cybersecurity, and mobile app experiences, partnering across product, technology, and business units.

• Guide the team in applying appropriate design tools and methodologies (e.g., Design Thinking, Lean UX) grounded in data, insights, and empathy.

• Lead and grow the user research practice by setting research roadmaps, elevating methodological rigor, and ensuring findings inform strategic decisions.

• Act as a strong advocate for the user, ensuring qualitative and quantitative research influences every stage of the design process.

• Foster purposeful innovation, exploring technologies like AI through a responsible, human-centered lens that aligns with strategic objectives.

• Collaborate with other UX leaders to ensure cohesive and seamless experiences across the Liberty Mutual ecosystem.

• Elevate the design practice by strengthening design systems, workflows, and standards for consistent, accessible, and scalable solutions.

• Coach, mentor, and support team members' professional growth, helping them sharpen their craft and expand their impact.

• Oversee the delivery of essential UX assets, including service design blueprints, product roadmaps, personas, journey maps, wireframes, flow diagrams, sitemaps, prototypes, and UI designs.

📝 Enhancement Note: The responsibilities clearly indicate a dual focus on strategic leadership and hands-on design oversight. The emphasis on "global employee experiences" within "Enterprise Technology" suggests the role will involve complex internal systems, productivity tools, and potentially IT support platforms, requiring a deep understanding of employee workflows and operational efficiency.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's Degree in a technical or business discipline. Experience:

• Minimum 10+ years of UX or design experience.

• Proven track record of leading multidisciplinary design teams.

• Experience applying Agile, Design Thinking, Lean UX, or similar frameworks.

• Experience leading design work involving AI, with a strong understanding of its application in user experiences.

• Proven ability to build cross-team relationships and align UX strategy across an organization.

• Experience hiring and actively engaging in recruiting top design and research talent. Required Skills:

• UX Strategy: Ability to define and articulate a long-term vision for user experiences.

• Design Leadership: Proven experience managing, mentoring, and inspiring design and research teams.

• User Research: Mastery in leveraging qualitative and quantitative research to inform design decisions.

• Design Thinking & Methodologies: Proficiency in frameworks like Design Thinking, Lean UX, and Agile to drive product development.

• Communication & Storytelling: Exceptional ability to influence, align, and inspire stakeholders at all organizational levels.

• Empathy & User Advocacy: Deep understanding of user needs and a passion for crafting user-centric experiences.

• Strategic Thinking: Ability to connect design initiatives to broader business objectives and outcomes.

• Cross-Functional Collaboration: Skill in building relationships and fostering partnerships with Product, Technology, and Business teams.

Preferred Skills:

• Product Design: Hands-on experience in creating user interfaces and interactive prototypes.

• Content Design: Understanding of how content impacts user experience and information architecture.

• Prototyping: Proficiency in creating interactive prototypes to test and validate design concepts.

• Service Design: Experience in mapping and optimizing end-to-end user journeys and service blueprints.

• Design Systems: Knowledge of creating and maintaining scalable design systems for consistency and efficiency.

• AI Integration: Experience with integrating AI responsibly into user experiences.

• Accessibility Standards: Understanding and application of WCAG guidelines.

📝 Enhancement Note: The requirement for "mastery in at least two UX disciplines (product design, content design, prototyping, research, front-end development, etc.) and fluency in the rest" highlights the need for a versatile leader who can provide deep guidance across various UX specializations. The emphasis on AI integration is particularly relevant for a forward-thinking enterprise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate leadership in defining and executing UX strategy for complex product ecosystems.

• Showcase successful implementation of human-centered design processes that led to measurable improvements in employee productivity, satisfaction, or operational efficiency.

• Include examples of how research findings were translated into actionable design solutions and strategic recommendations.

• Highlight experience in building and scaling design practices, including team development, process optimization, and establishing design standards. Process Documentation:

• Provide case studies detailing the application of Design Thinking, Lean UX, or Agile methodologies to solve complex design challenges.

• Illustrate how user research (qualitative and quantitative) was integrated at various stages of the product lifecycle, from discovery to iteration.

• Showcase examples of creating and managing UX assets such as service design blueprints, journey maps, personas, wireframes, prototypes, and UI designs.

• Detail experience in establishing and maintaining design systems, workflows, and accessibility standards to ensure consistency and scalability.

📝 Enhancement Note: Given the role's focus on "global employee experiences" and "Enterprise Technology," a portfolio should ideally include examples of internal tools, productivity platforms, or enterprise software. Demonstrating impact on operational efficiency, employee adoption, and cross-functional alignment will be critical.

💵 Compensation & Benefits

Salary Range:

• The estimated salary range for this role is $142,800 - $201,300 USD per year. This range reflects industry benchmarks for a UX Director with 10+ years of experience in a major metropolitan area like Boston, Seattle, or Plano, considering the hybrid work model and the company's Fortune 100 status. Benefits:

• Comprehensive Benefits: Includes medical, dental, vision insurance, life insurance, and disability coverage.

• Flexible Time Off: Generous paid time off policies, potentially including vacation, sick leave, and holidays.

• Professional Development Opportunities: Access to training, workshops, conferences, and educational reimbursement to support skill enhancement and career growth.

• Employee Resource Groups (ERGs): Opportunities to join groups that foster community, belonging, and professional networking.

• Retirement Savings Plan: Likely includes a 401(k) or similar plan with potential company matching.

• Wellness Programs: Initiatives aimed at supporting employee physical and mental well-being.

• Hybrid Work Flexibility: Structured hybrid model allowing for a balance between in-office collaboration and remote focused work.

Working Hours:

• Standard full-time work hours are typically 40 hours per week. The hybrid model allows for flexibility in task execution, with 2 days per week expected onsite for collaborative activities.

📝 Enhancement Note: The salary range is an estimate based on industry data for Director-level UX roles in high-cost-of-living areas like Boston and Seattle, considering the specified experience level and the company's standing. The benefits listed are typical for a large, established corporation like Liberty Mutual, with a particular emphasis on professional growth and employee well-being, aligning with their stated company values.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance (Financial Services)

Company Size: Large Enterprise (Liberty Mutual is a Fortune 100 company with tens of thousands of employees globally). This size implies a structured environment with established processes, but also significant opportunities for impact and change, especially within their "tech startup within a Fortune 100 company" initiative.

Founded: 1911 (Long-standing history provides stability and a deep understanding of the insurance market, while the recent emphasis on digital transformation suggests a forward-looking approach.)

Team Structure:

• The UX Director will lead a team of 8-10 experience designers and researchers within the Enterprise Technology Organization.

• This team likely reports into a larger Design or Product organization, with the Director acting as a key leader and interface with Product Management, Engineering, and Business stakeholders.

• Collaboration is expected to be cross-functional, involving product managers, engineers, data scientists, and business analysts to deliver cohesive employee experiences. Methodology:

• The company emphasizes a "tech startup within a Fortune 100 company" approach, suggesting a blend of agile methodologies, design thinking, and a focus on rapid iteration and innovation.

• Data-driven decision-making is a core tenet, with a strong reliance on qualitative and quantitative research to inform design and strategy.

• A commitment to human-centered design ensures that employee needs and outcomes are prioritized in the development process.

Company Website: https://www.libertymutual.com/

📝 Enhancement Note: Liberty Mutual's positioning as a "tech startup within a Fortune 100 company" is a key differentiator. It implies a culture that values innovation, speed, and modern design practices, while still benefiting from the stability, resources, and market reach of a large established corporation. This dual nature is crucial for operations professionals to understand.

📈 Career & Growth Analysis

Operations Career Level: This UX Director role is a senior leadership position, operating at a strategic level. It involves managing a team, defining vision, and influencing organizational-wide design practices. It's a critical role for enabling employee productivity and fostering a positive internal user experience, directly impacting operational efficiency.

Reporting Structure: The UX Director will likely report to a VP or Senior Director of Product, Design, or Enterprise Technology. They will manage a team of individual contributors (designers and researchers).

Operations Impact: This role significantly impacts operational efficiency by ensuring employees have effective tools and experiences to perform their jobs. By improving internal systems and processes through design, the UX Director contributes to reduced errors, increased productivity, better employee retention, and ultimately, a stronger bottom line for the company.

Growth Opportunities:

• Leadership Advancement: Potential to move into higher leadership roles within the broader Product, Technology, or Design organization, overseeing larger teams or broader portfolios.

• Strategic Influence: Opportunity to shape the future of employee experience across a global enterprise, influencing technology roadmaps and digital transformation initiatives.

• Skill Specialization/Expansion: Deepen expertise in areas like AI-driven design, complex enterprise system design, or advanced user research methodologies.

• Cross-Functional Leadership: Develop stronger partnerships and potentially move into roles with broader product or business ownership.

• Mentorship & Practice Building: Opportunity to mentor emerging talent and build a world-class design and research practice.

📝 Enhancement Note: The "UX Director" title, combined with managing a team of 8-10, signifies a mid-to-senior level leadership role. The focus on "Enterprise Technology" and "global employee experiences" suggests significant scope and impact on the company's internal operations and workforce. Growth paths would likely involve expanding the scope of responsibility or moving into more senior executive leadership within the tech/design functions.

🌐 Work Environment

Office Type: Hybrid work environment, balancing in-office collaboration with remote flexibility. Liberty Mutual emphasizes in-person interaction for innovation and relationship building, while allowing remote work for focused tasks.

Office Location(s): This role is available in multiple key Liberty Mutual hubs: Boston, MA; Seattle, WA; Portsmouth, NH; and Plano, TX. This offers geographical flexibility for candidates.

Workspace Context:

• The work environment likely fosters collaboration, with open office spaces designed for teamwork and ideation in the designated office days.

• Access to modern design and research tools and technologies will be standard.

• Opportunities for regular interaction with the design and research team, as well as cross-functional partners, will be frequent during onsite days. Work Schedule:

• The standard work schedule is full-time (40 hours/week). The hybrid model provides flexibility, allowing for focused work at home and collaborative sessions in the office. This structure is designed to optimize both deep work and team synergy.

📝 Enhancement Note: The hybrid model, specifically requiring 2 days onsite, is a critical detail for candidates. The choice of locations—Boston, Seattle, Portsmouth, and Plano—suggests a strategy to leverage talent pools across different regions while maintaining core office hubs for collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter screen to assess basic qualifications, cultural fit, and understanding of the role's scope.

• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a senior design or technology leader) focusing on leadership experience, strategic thinking, team management, and alignment with Liberty Mutual's culture.

• Portfolio Review & Presentation: A dedicated session where candidates present their portfolio, showcasing leadership in UX strategy, team management, and impactful design work. This will likely involve discussing case studies and demonstrating how they've driven positive outcomes.

• Team/Peer Interviews: Meetings with other UX leaders, designers, researchers, and potentially product/engineering partners to assess collaboration skills, technical acumen, and cultural fit within the broader team.

• Executive Interview: A final interview with a senior executive (e.g., VP of Design/Tech) to ensure strategic alignment and assess overall leadership potential.

Portfolio Review Tips:

• Focus on Leadership: Showcase your ability to lead and mentor design/research teams, not just individual contributions. Highlight projects where you guided your team to success.

• Strategic Impact: Clearly articulate the strategic vision you set for projects and how your team's work aligned with business objectives and employee needs.

• Process & Methodology: Detail the design and research processes you employed, emphasizing how you adapted them to specific project needs and organizational constraints.

• Problem/Solution/Outcome: Structure case studies using the STAR method (Situation, Task, Action, Result), clearly defining the problem, your team's actions, and the measurable outcomes.

• AI & Innovation: If applicable, showcase experience with AI integration and how you approached it from a human-centered perspective.

• Cross-Functional Collaboration: Provide examples of how you partnered effectively with Product, Engineering, and Business stakeholders.

• Storytelling: Present your work compellingly, making a clear narrative that highlights your leadership and the impact of your team's efforts.

Challenge Preparation:

• Be prepared to discuss hypothetical scenarios related to leading design teams, managing stakeholder expectations, driving adoption of new UX practices, and integrating new technologies like AI into enterprise solutions.

• Anticipate questions about how you foster a positive and inclusive design culture, mentor talent, and handle design disagreements or challenges.

• Understand Liberty Mutual's business and their stated goals around digital transformation and employee experience.

📝 Enhancement Note: The emphasis on a portfolio that includes "examples of your own work or work done by your team under your leadership" is crucial. This indicates a need to demonstrate both personal expertise and managerial effectiveness. Preparing case studies that highlight strategic decision-making, process improvement, and measurable impact on employee experience will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• User Research Platforms: UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey, Dovetail.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro, Mural.

• Design Systems: Experience with or ability to build and maintain design systems (e.g., using Storybook, Zeroheight).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• Data Visualization: Tableau, Power BI, Looker.

• Product Analytics: Mixpanel, Amplitude.

CRM & Automation:

• While the primary focus is internal employee experience, understanding how these tools interface with CRM (e.g., Salesforce) or automation platforms (e.g., Workday for HR, ServiceNow for IT support) might be beneficial for understanding broader employee workflows.

📝 Enhancement Note: The specific tools listed are typical for a mature UX practice in a large enterprise. While the role is UX Director, familiarity with these tools, especially for understanding team workflows and capabilities, is beneficial. The emphasis on "Enterprise Technology" suggests potential integration with systems like Workday, ServiceNow, or internal HR/IT platforms.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity (Internal Focus): Prioritizing the needs and outcomes of employees as the primary "customers" of enterprise technology.

• Collaboration & Partnership: Strong emphasis on working effectively with Product Management, Engineering, and various business units to achieve shared goals.

• Data-Driven Decision Making: Utilizing insights from research and analytics to inform strategy and design choices.

• Innovation & Continuous Improvement: Encouraging exploration of new technologies (like AI) and refining processes to enhance efficiency and user experience.

• Inclusivity & Diversity: Commitment to creating an environment where all employees feel valued, respected, and can contribute their best work.

• Purposeful Design: Ensuring that design efforts are aligned with clear business objectives and deliver tangible value.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX leaders work closely with peers in Product, Engineering, and Business to define strategy and roadmaps.

• Feedback-Driven: A culture that values constructive feedback from team members, peers, and stakeholders to refine designs and strategies.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design learnings across the UX team and broader organization.

• Agile & Iterative: Embracing agile principles for iterative development, allowing for flexibility and continuous improvement based on feedback and evolving needs.

📝 Enhancement Note: Liberty Mutual’s emphasis on a "positive, diverse, and supportive culture" and valuing leaders who are "curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback" provides direct insight into the expected team dynamics and cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Enterprise Scale with User Needs: Ensuring that the needs of a large, diverse global workforce are met while adhering to enterprise-wide standards and constraints.

• Driving Change in a Large Organization: Navigating established processes and influencing stakeholders to adopt new UX methodologies and technologies.

• Integrating AI Responsibly: Leading the charge in exploring and implementing AI-driven features in employee tools while ensuring ethical considerations, user trust, and genuine value.

• Managing Hybrid Teams: Effectively leading and fostering collaboration within a team that splits time between remote and in-office work.

• Defining Employee Experience Strategy: Translating broad company goals into a cohesive and actionable UX strategy for internal technology platforms.

Learning & Development Opportunities:

• Advanced Leadership Training: Access to programs focused on executive leadership, strategic planning, and organizational change management.

• Industry Conferences & Workshops: Opportunities to attend leading UX, design, and technology conferences to stay abreast of industry trends and best practices.

• Mentorship Programs: Both as a mentor and potentially as a mentee with senior leaders within Liberty Mutual or through external networks.

• Exposure to AI & Emerging Tech: Hands-on experience and learning opportunities in applying cutting-edge technologies like AI to solve real-world enterprise problems.

• Cross-Functional Exposure: Gaining deeper understanding of insurance industry operations, business strategy, and other technology domains within Liberty Mutual.

📝 Enhancement Note: The challenges identified are inherent to leading design in a large, established enterprise undergoing digital transformation. The growth opportunities highlight the potential for significant career development and skill expansion, particularly in strategic leadership and emerging technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a UX strategy for a global enterprise technology organization. How do you ensure alignment with business objectives and employee needs?" (Focus on strategic frameworks, stakeholder engagement, and outcome-driven design.)

• "How would you foster a culture of continuous improvement and innovation within your design and research team, especially when dealing with complex enterprise systems?" (Highlight methods for encouraging experimentation, feedback, and adaptation.)

• "Discuss your experience leading design work involving AI. What are the key considerations for responsible and effective AI integration in employee-facing tools?" (Prepare specific examples of AI applications and your ethical/strategic approach.) Company & Culture Questions:

• "Liberty Mutual is described as a 'tech startup within a Fortune 100 company.' How do you interpret this, and how would you lead a team in such an environment?" (Show understanding of balancing agility with enterprise structure.)

• "Describe a time you had to influence stakeholders at different levels of an organization to adopt a user-centered approach. What was your strategy, and what was the outcome?" (Demonstrate your influencing and communication skills.)

• "How do you build and maintain strong relationships with Product Management and Engineering partners to ensure seamless collaboration and successful product delivery?" (Focus on partnership, shared goals, and communication.) Portfolio Presentation Strategy:

• Narrative Arc: Structure your presentation around key leadership projects. For each, clearly define the business challenge, your strategic vision, the actions your team took, and the measurable impact (e.g., improved efficiency, adoption rates, employee satisfaction).

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, research insights, system blueprints) to illustrate your points.

• Focus on Leadership & Team: Emphasize your role as a leader, highlighting how you guided your team, mentored talent, and fostered collaboration. If presenting team work, clearly articulate your specific contributions and leadership.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your projects and the ROI of design initiatives.

• Address AI & Innovation: If you have relevant projects, be ready to discuss your approach to AI integration and how you fostered innovation within your team.

• Conciseness: Be mindful of time. Focus on the most impactful projects that align with the role's requirements.

📝 Enhancement Note: Preparing for this role requires demonstrating not just design prowess but strong leadership, strategic thinking, and the ability to navigate a large enterprise. Your portfolio and interview responses should consistently highlight your experience in managing teams, driving complex initiatives, and influencing organizational change through user-centered design.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Liberty Mutual careers portal.

• Customize your resume: Tailor your resume to highlight leadership experience, team management, strategic UX planning, and experience with enterprise-level projects. Integrate keywords such as "UX Director," "Design Leadership," "User Research," "Design Strategy," "Agile," "Design Thinking," "AI Integration," and "Employee Experience."

• Prepare your portfolio: Ensure your portfolio is up-to-date, well-organized, and showcases your leadership in UX strategy and team management. Select 2-3 key projects that best demonstrate your ability to drive impact in an enterprise environment. Be ready to present these compellingly.

• Research Liberty Mutual: Understand their business, their commitment to digital transformation, and their stated values regarding employee experience and culture. This will help you tailor your responses and demonstrate cultural fit.

• Practice your narrative: Rehearse your presentation of portfolio case studies, focusing on clear storytelling, measurable outcomes, and your role as a leader. Be prepared to answer behavioral and situational questions related to leadership, collaboration, and problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.