UX Designer, Supply Chain Optimization Technologies (SCOT)

📍 Job Overview

Job Title: UX Designer, Supply Chain Optimization Technologies (SCOT)

Company: Amazon

Location: Bellevue, Washington, United States

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design (with a focus on Operations Technology)

Date Posted: 2026-08-18

Experience Level: Mid-Level (3+ years)

Remote Status: On-site

🚀 Role Summary

• Design innovative user experiences for complex supply chain optimization technologies (SCOT) that enhance vendor interactions and streamline global operations.

• Leverage AI-powered design tools and proprietary design agents to accelerate the design-to-production lifecycle while maintaining high standards of quality and governance.

• Collaborate closely with cross-functional teams, including product managers, business intelligence engineers, scientists, and software development engineers, to deliver end-to-end vendor supply chain solutions.

• Drive improvements in existing vendor processes and workflows, contributing to the evolution of Amazon's global supply chain ecosystem.

• Utilize data analysis, user research, and AI-driven insights to deeply understand customer problems and inform design decisions with measurable impact.

📝 Enhancement Note: While the title is "UX Designer," the description heavily emphasizes product design, workflow optimization, and the operational impact within the supply chain domain. This role is more than just visual design; it's about solving complex operational problems through user-centric design. The integration of AI-powered tools and a proprietary design agent suggests a forward-thinking approach to design operations and efficiency.

📈 Primary Responsibilities

• Analyze complex customer problems within the supply chain ecosystem using quantitative data, qualitative research, and AI-generated insights to inform user-centered design solutions.

• Partner with product stakeholders across global marketplaces to define use cases, gather requirements, and design intuitive, seamless experiences that work backward from user needs.

• Independently drive UX solutions through ambiguous problem spaces, adapting design approaches to accommodate the needs of diverse stakeholders and technical feasibility constraints.

• Rapidly iterate on user journey maps, user flows, interactive prototypes, and high-fidelity mockups, leveraging AI-assisted prototyping and code generation tools to accelerate concept validation and delivery.

• Present and articulate design rationales, benefits, and recommendations effectively to cross-functional partners, stakeholders, and senior leadership, securing buy-in and approval.

• Develop and meticulously maintain detailed user interface (UI) and interaction specifications to guide development teams and ensure design fidelity.

• Contribute to the development and refinement of a proprietary design agent, including its compliance-driven templates and patterns, to scale design impact across partner teams and promote adoption.

• Establish and utilize key performance indicators (KPIs) to measure the success, effectiveness, and business impact of designed user experiences.

• Demonstrate leadership in design thinking through active participation in design critiques, providing constructive feedback, and conducting retrospectives and research that influence engineering decisions for optimal user outcomes.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on analytical thinking, data utilization, and strategic problem-solving, which are critical in operations-focused roles. The mention of influencing engineering decisions and contributing to a proprietary design agent points to a role with significant technical and strategic influence within the design function.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• Minimum of 3 years of professional experience in User Experience (UX) design or Interaction Design, with a proven track record of delivering impactful design solutions.

• Demonstrated experience designing and prototyping complex workflows and end-to-end user journeys. Required Skills:

• UX Design & Interaction Design: Proven ability to design intuitive and effective user interfaces and interactions for complex systems.

• Prototyping & Wireframing: Proficiency in creating low-fidelity wireframes, high-fidelity mockups, and interactive prototypes using industry-standard tools.

• Design Tools Proficiency: Expertise in design and prototyping tools such as Figma, Adobe Creative Cloud (e.g., Illustrator, Photoshop, XD), or similar platforms.

• User Research & Analysis: Ability to conduct user research, analyze findings, and translate them into actionable design insights, including proficiency with data analysis and AI-driven insights.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to effectively present design rationales and defend recommendations to diverse audiences, including senior leadership.

Preferred Skills:

• Supply Chain Domain Knowledge: Familiarity with supply chain operations, logistics, or e-commerce platforms is highly advantageous.

• AI-Powered Design Tools: Experience or a strong interest in leveraging AI-assisted design tools and agents to enhance productivity and innovation.

• Cross-Functional Collaboration: Experience working effectively within cross-functional teams, including Product Managers, Business Intelligence Engineers, Scientists, and Software Development Engineers.

• Agile Development Environment: Experience working in an agile development process and collaborating closely with developers for design implementation.

• Design Thinking Facilitation: Ability to lead design thinking workshops and facilitate problem-solving sessions.

📝 Enhancement Note: The emphasis on "AI-powered design tools," "proprietary design agent," and "data analysis" suggests that candidates with a blend of traditional UX skills and an aptitude for leveraging advanced technology and data will be highly favored. The "3+ years of design experience" aligns with a mid-level position, requiring demonstrated practical application of UX principles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a minimum of 3 distinct projects that demonstrate your UX design process, problem-solving abilities, and impact.

• Each project should clearly articulate the problem statement, your role and responsibilities, the design process followed (including research, ideation, prototyping, and testing), and the final solution.

• Explicitly highlight projects involving complex workflows, operational efficiency improvements, or data-driven design decisions.

• Showcase your proficiency with design and prototyping tools (e.g., Figma, Adobe Creative Cloud) through examples of your work.

• Include case studies that detail how you used data or AI-driven insights to inform your design decisions and measure the success of your solutions. Process Documentation:

• Demonstrate your ability to document design processes, including user journey maps, flowcharts, and detailed UI/UX specifications.

• Provide examples of how you have collaborated with engineering teams, including the handoff process and the provision of detailed design documentation for implementation.

• Showcase your understanding of how to measure the effectiveness and impact of designed experiences, including the use of metrics and KPIs.

📝 Enhancement Note: For operations-focused design roles at Amazon, the portfolio needs to go beyond visual aesthetics. It must clearly articulate the "how" and "why" behind design decisions, especially those impacting operational efficiency and user workflows. Emphasis on data and AI integration in problem-solving is crucial.

💵 Compensation & Benefits

Salary Range:

• Bellevue, Washington: $117,800 - $160,000 USD annually

• New York, New York: $129,600 - $176,000 USD annually

Benefits:

• Comprehensive health insurance package including medical, dental, and vision insurance.

• Prescription drug coverage and option for supplemental life plans.

• Basic Life & Accidental Death & Dismemberment (AD&D) insurance.

• Employee Assistance Program (EAP) and robust Mental Health Support.

• Medical Advice Line for quick consultations.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Adoption and Surrogacy Reimbursement coverage.

• 401(k) retirement savings plan with company matching.

• Generous Paid Time Off (PTO) and parental leave policies.

• Restricted Stock Units (RSUs) as part of the overall compensation package. Working Hours:

• Standard full-time work week, typically 40 hours per week, with potential for flexibility based on project needs and team collaboration requirements.

📝 Enhancement Note: The salary ranges provided are specific to the listed locations (Bellevue, WA, and New York, NY). It's important to note that Amazon's compensation structure includes base salary, sign-on payments, and Restricted Stock Units (RSUs), offering a comprehensive total compensation package. The benefits listed are extensive and align with major tech industry offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Artificial Intelligence, Logistics, Retail Technology. Amazon operates across a vast spectrum of industries, with SCOT focusing on the technological backbone of its global supply chain and retail operations.

Company Size: Extremely Large (over 1,000,000 employees globally). This scale implies complex organizational structures, extensive resources, and a fast-paced, highly competitive environment. For operations professionals, this means opportunities for significant impact but also the need for adaptability and precision.

Founded: 1994. Amazon's long history signifies a mature company with established processes, a strong culture of innovation, and a deep understanding of market dynamics.

Team Structure:

• You will join a strong, cross-functional team comprising Product Managers, Business Intelligence Engineers, Scientists, UX Designers, and Software Development Engineers.

• This collaborative structure ensures diverse perspectives and integrated expertise, crucial for tackling complex supply chain challenges.

• The team likely operates within a matrixed organization, fostering project-based collaboration across different functional groups. Methodology:

• Data-Driven Decision Making: A core tenet at Amazon, heavily emphasized by the need for data analysis and AI-driven insights in this role.

• Customer Obsession: Designs are built to work backward from the user (in this case, retail vendors) to ensure optimal experience and effectiveness.

• Bias for Action & Iteration: The use of AI-assisted tools and rapid prototyping suggests an environment that values quick iteration and learning from user feedback and performance data.

• Innovation: The development and use of proprietary design agents and AI tools underscore a commitment to pushing technological boundaries.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is known for its intensity, focus on metrics, and a strong emphasis on "Customer Obsession" and "Ownership." For a UX Designer in SCOT, this means deeply understanding the vendor's operational needs and translating them into efficient, scalable technology solutions. The "About the team" section emphasizes a collaborative, cross-functional environment essential for complex technology development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer (3+ years of experience), focusing on Product Design within a specialized technology group (SCOT). It requires autonomy in problem-solving and the ability to influence stakeholders, indicating a step beyond junior roles towards independent contribution and design leadership within projects.

Reporting Structure:

• You will report to a design leadership figure within the SCOT organization.

• You will work closely with Product Managers and Engineering leads on a day-to-day basis, forming a core project team.

• The role involves interaction with senior leadership for design reviews and approvals, providing visibility and opportunities to influence strategic direction. Operations Impact:

• The designs created will directly impact the efficiency and effectiveness of Amazon's global supply chain operations, influencing how retail vendors manage their interactions and shipments.

• By optimizing vendor experiences, this role contributes to reduced operational costs, improved inventory management, and enhanced overall supply chain performance, directly supporting Amazon's business objectives.

• The integration of AI-powered tools and design agents signifies a push towards automating and scaling design operations, a key focus area for modern GTM and operational technology. Growth Opportunities:

• Specialization: Deepen expertise in supply chain technologies, UX for complex enterprise systems, and the application of AI in design.

• Leadership: Progress to Senior UX Designer or Product Designer roles, leading larger projects, mentoring junior designers, and influencing design strategy.

• Cross-Functional Mobility: Opportunities to move into Product Management, Business Intelligence, or other operational technology roles within Amazon, leveraging a strong understanding of user needs and system design.

• Tool Development: Contribute to the evolution of Amazon's proprietary design agent and AI tools, becoming an expert in advanced design operations technology.

📝 Enhancement Note: Amazon offers significant opportunities for growth within specialized domains like Supply Chain Optimization Technologies. This role provides a strong foundation for a career focused on designing operational technologies, with clear paths for specialization, leadership, and even cross-functional movement within the company.

🌐 Work Environment

Office Type: Primarily on-site within Amazon's corporate offices. This fosters direct collaboration, spontaneous idea exchange, and immersion in the company culture.

Office Location(s): Bellevue, Washington, United States. This location places the role within a major tech hub, offering access to talent and a vibrant professional community.

Workspace Context:

• Collaborative Hubs: Offices are designed to support collaboration with meeting rooms, brainstorming areas, and open-plan spaces.

• Technology-Rich Environment: Access to cutting-edge hardware, software, and internal tools, including the proprietary design agent and AI-powered design tools mentioned.

• Team Interaction: Regular opportunities for direct interaction with team members, product stakeholders, and potentially other design professionals across Amazon.

Work Schedule:

• The role is based on a standard 40-hour work week. However, given the nature of large-scale technology projects and Amazon's culture, there may be periods requiring extended hours to meet critical deadlines or project milestones. Flexibility and adaptability are key.

📝 Enhancement Note: The on-site requirement is typical for roles demanding high levels of collaboration and access to proprietary tools and infrastructure. Amazon's office environments are generally designed to facilitate teamwork and innovation, with a strong emphasis on providing the necessary technological resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume, assessing for basic qualifications and fit.

• Portfolio Review: Your online portfolio will be a critical component. Expect to walk through 1-3 key projects, detailing your process, decisions, and impact.

• Hiring Manager Interview: Discussion focused on your experience, problem-solving approach, and alignment with the team's needs.

• On-site/Virtual Loop: Typically involves multiple interviews with cross-functional team members (Product Managers, Engineers, other Designers, potentially Business Analysts). Expect behavioral questions (STAR method) and design challenges.

• Design Exercise/Challenge: You may be given a hypothetical problem related to supply chain optimization or vendor experience to design a solution for, either as a take-home assignment or an in-interview exercise. This will assess your critical thinking, design process, and ability to work with ambiguity.

• Final Interview: Often with a senior leader or hiring manager to assess overall fit and potential.

Portfolio Review Tips:

• Tell a Story: Structure your portfolio projects as narratives, clearly outlining the problem, your approach, and the measurable outcomes.

• Highlight Operations Impact: For each project, quantify the impact on efficiency, cost savings, user satisfaction, or other operational metrics.

• Showcase Process: Detail your research methods, ideation techniques, prototyping iterations, and how you incorporated feedback.

• Emphasize Data & AI: If possible, include examples where data analysis or AI-driven insights played a significant role in your design decisions.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges faced, and how you handled trade-offs.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with basic supply chain concepts, vendor management, and e-commerce operations.

• Practice Problem Framing: Learn to break down complex, ambiguous problems into manageable components.

• Think Systemically: Consider the end-to-end user journey and the broader system implications of your design.

• Articulate Trade-offs: Be ready to discuss design decisions and the trade-offs you considered (e.g., speed vs. features, complexity vs. usability).

• Leverage Amazon's Principles: Understand Amazon's Leadership Principles (e.g., Customer Obsession, Ownership, Dive Deep) as behavioral questions will likely assess these.

📝 Enhancement Note: Amazon's interview process is rigorous and often focuses on behavioral questions assessed using the STAR method (Situation, Task, Action, Result). For this role, demonstrating an ability to handle ambiguity, dive deep into complex problems, and obsess over the vendor/customer experience will be key. The portfolio is paramount, serving as the primary evidence of your design capabilities and operational thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be a primary tool for UI design, prototyping, and collaboration.

• Adobe Creative Cloud: Proficiency in tools like Photoshop, Illustrator, and potentially Adobe XD for design and asset creation.

• AI-Powered Design Tools: Experience or aptitude for learning and utilizing AI-assisted design platforms and proprietary Amazon tools.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools used for analyzing user behavior data, operational metrics, and research findings (e.g., SQL, Tableau, internal Amazon BI tools).

• Performance Monitoring: Understanding how to track and analyze the success of designed experiences using relevant metrics and dashboards.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how UX designs integrate with backend systems, potentially including CRM or ERP functionalities relevant to vendor management.

• Workflow Automation Tools: Awareness of how designs can support or be part of automated workflows within the supply chain.

• Collaboration Platforms: Proficiency with tools like Slack, Chime, Confluence, and Jira for team communication, project management, and documentation.

📝 Enhancement Note: Amazon heavily invests in its internal toolset. While standard industry tools like Figma are mentioned, candidates should be prepared to quickly adapt to Amazon's proprietary systems and AI-driven design agents. A strong analytical foundation and comfort with data visualization tools are also crucial for demonstrating impact.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A fundamental principle at Amazon. Designs must prioritize the vendor experience and solve their operational challenges effectively.

• Ownership: Taking responsibility for the entire design lifecycle, from problem definition to measuring impact, and proactively identifying areas for improvement.

• Dive Deep: Thoroughly understanding the complexities of the supply chain, vendor workflows, and data to inform design decisions.

• Invent and Simplify: Creating innovative solutions that simplify complex operational processes for vendors and the supply chain ecosystem.

• Deliver Results: Focusing on outcomes and measurable impact, ensuring designs contribute positively to business objectives and operational efficiency.

Collaboration Style:

• Cross-functional Integration: Working seamlessly within a diverse team of engineers, product managers, and business analysts to achieve shared goals.

• Data-Informed Dialogue: Engaging in discussions backed by data and user insights to justify design decisions and drive consensus.

• Constructive Feedback Culture: Actively participating in design critiques and providing/receiving feedback to elevate the quality of work.

• Agile and Iterative: Embracing a dynamic work environment that requires adaptability, quick iteration, and continuous learning.

📝 Enhancement Note: Amazon's culture is distinct and demanding. Candidates should research the Leadership Principles thoroughly, as they are deeply embedded in daily work, performance reviews, and interview assessments. For this role, demonstrating how you embody "Customer Obsession" and "Invent and Simplify" in the context of supply chain operations will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Dealing with complex, often ill-defined problems within a large, intricate supply chain ecosystem.

• Scaling Impact: Designing solutions that are effective not only for individual vendors but also scalable across Amazon's global operations.

• Technical Constraints: Balancing ideal user experiences with technical feasibility and the specific requirements of AI-powered systems and proprietary tools.

• Cross-Functional Alignment: Ensuring buy-in and effective collaboration across multiple teams with potentially differing priorities.

• Keeping Pace with Innovation: Continuously learning and adapting to new AI technologies and design methodologies.

Learning & Development Opportunities:

• Advanced UX Skills: Deepen expertise in areas like complex systems design, data visualization, and the application of AI in UX.

• Supply Chain Domain Expertise: Develop a specialized understanding of global logistics, e-commerce operations, and vendor management.

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and contribute to strategic design planning.

• Exposure to Cutting-Edge Technology: Work with and contribute to the development of Amazon's proprietary design agents and AI tools.

• Industry Conferences & Training: Potential for participation in relevant industry events and specialized training programs.

📝 Enhancement Note: The challenges presented are typical for roles at Amazon scale, requiring resilience, strong problem-solving skills, and a proactive approach. The growth opportunities are substantial, particularly for those interested in specializing in operational technology and leveraging advanced design tools.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a solution for a highly complex and ambiguous problem. How did you approach it, and what was the outcome?" (Assesses Dive Deep, Problem Solving)

• "Walk me through a project where you used data or user research to significantly influence your design decisions. What was the data, and how did it change your direction?" (Assesses Data-Driven Design, User Obsession)

• "How would you approach designing a new feature for a supply chain platform that needs to be globally scalable and compliant?" (Assesses Invent and Simplify, Ownership) Company & Culture Questions:

• "Why Amazon, and specifically why the SCOT team?" (Assesses motivation, alignment with company mission)

• "How do you handle constructive criticism or design disagreements with stakeholders or engineers?" (Assesses Teamwork, Communication)

• "Describe a situation where you had to champion a design idea that faced resistance. How did you build consensus?" (Assesses Influence, Ownership) Portfolio Presentation Strategy:

• Structure: For each project, use the STAR method: Situation/Task (Problem), Action (Your Design Process), Result (Impact/Metrics).

• Visuals: Ensure your slides are clean, visually appealing, and clearly illustrate your design process and final solutions. Use high-fidelity mockups and prototypes where appropriate.

• Narrative: Tell a compelling story about your design journey, focusing on the "why" behind your decisions.

• Quantify Impact: Whenever possible, present quantifiable results (e.g., "reduced task completion time by X%", "increased vendor adoption by Y%", "decreased error rates by Z%").

• Role Clarity: Be explicit about your specific contributions, especially if working on a team project.

• Tool Proficiency: Be ready to discuss the tools you used and why you chose them. Mention your adaptability to new tools.

📝 Enhancement Note: Preparation should focus on understanding Amazon's Leadership Principles and practicing responses using the STAR method. For the portfolio presentation, emphasize the operational impact and your systematic approach to problem-solving, demonstrating how you "Invent and Simplify" while "Diving Deep" into user needs and data.

📌 Application Steps

To apply for this operations technology design position:

• Submit your application through the Amazon Jobs portal.

• Customize Your Resume: Highlight keywords from the job description such as "UX Design," "Product Design," "Supply Chain Optimization," "Figma," "Prototyping," "Data Analysis," and "Workflow Optimization." Quantify achievements with metrics where possible.

• Curate Your Portfolio: Ensure your online portfolio prominently features 3+ projects demonstrating your process, problem-solving, and impact, with a specific focus on complex workflows or operational improvements. Clearly articulate your role and the outcomes.

• Prepare for Behavioral Questions: Practice answering questions using the STAR method, drawing on experiences that align with Amazon's Leadership Principles (Customer Obsession, Ownership, Invent and Simplify, Dive Deep, Deliver Results).

• Research SCOT: Gain a basic understanding of Amazon's Supply Chain Optimization Technologies and the challenges they address to better articulate your interest and potential contributions during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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