UX Designer | Manager

📍 Job Overview

Job Title: UX Designer | Manager

Company: PwC

Location: Sydney, New South Wales, Australia

Job Type: CONTRACTOR (12-month Maximum Term Contract)

Category: User Experience (UX) Design / Product Design

Date Posted: May 18, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the design of intuitive, accessible, and scalable digital experiences for enterprise clients, aligning user needs with business outcomes.

• Drive end-to-end product design within Agile/Lean environments, ensuring a user-centred approach from problem definition to final implementation.

• Manage and mentor Associate Experience Designers, fostering a collaborative and high-performing design team.

• Contribute to strategic initiatives, proposals, and the continuous improvement of design methodologies and tools within PwC's Tech Hub.

📝 Enhancement Note: The role is specifically a 12-month maximum term contract, which is a critical detail for potential candidates. The "Manager" title implies a leadership component, specifically managing a small team of designers (3+), and the need to form annual prioritization of work.

📈 Primary Responsibilities

• Translate complex business goals and user needs into clear problem statements, actionable hypotheses, and measurable outcomes for digital products.

• Plan and execute comprehensive user-centred design activities, including stakeholder interviews, task analysis, user journey mapping, heuristic reviews, and both remote and in-person usability testing.

• Develop core design artefacts such as personas, information architecture, user flows, wireframes, interactive prototypes, and detailed responsive specifications across various breakpoints.

• Apply and actively contribute to the enterprise design system, including its components, patterns, and tokens, documenting design rationale and usage guidelines.

• Champion accessibility and inclusivity from the initial stages of design, ensuring compliance with standards like WCAG 2.2 and considering keyboard navigation, colour contrast, semantics/ARIA, and assistive technology support.

• Collaborate closely with product managers and engineering teams to define epics and stories, establish acceptance criteria, conduct design quality assurance (QA), and actively participate in sprint ceremonies and backlog refinement.

• Instrument, analyze, and interpret key UX metrics (e.g., task success rates, time on task, System Usability Scale (SUS), Net Promoter Score (NPS), funnel conversion rates) to inform iterative design improvements.

• Facilitate workshops for discovery, prioritization, ideation, and design sprints, effectively aligning diverse stakeholders on critical design decisions and trade-offs.

• Manage design files, versions, and annotations meticulously to ensure reliable handover and knowledge continuity, maintaining a clear audit trail for risk and compliance purposes.

• Support change management and adoption activities by creating playbooks, conducting demos, and developing training assets, incorporating post-launch feedback into future product roadmaps.

• Contribute to PwC's professional services offerings by assisting with proposals, developing Points of View (POVs), and creating accelerators as required.

📝 Enhancement Note: The responsibilities emphasize a blend of hands-on design execution and leadership, with a strong focus on enterprise-level B2B solutions, accessibility, and strategic collaboration within an Agile framework. The inclusion of "risk and compliance" and "proposals" highlights the professional services context.

🎓 Skills & Qualifications

Education: While specific degrees are not explicitly required, a background in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for this level of UX expertise.

Experience:

• 5-10 years of progressive experience in User Experience (UX) design, with a proven track record of delivering end-to-end product design solutions.

• Demonstrated experience working within Agile/Lean methodologies (Scrum, Kanban, SAFe), ideally within enterprise or B2B environments.

Required Skills:

• Core UX capabilities: Deep understanding and practical application of information architecture, interaction design, systems thinking, responsive design principles, and proficiency in prototyping (low to high fidelity).

• End-to-end product design lifecycle experience within Agile/Lean environments.

• Research literacy: Proven ability to plan user research, recruit participants, moderate sessions, analyze qualitative and quantitative data, and synthesize findings into actionable insights.

• Accessibility knowledge: Strong understanding of WCAG 2.2 guidelines, inclusive design practices, and considerations for assistive technologies and diverse user groups.

• Design systems expertise: Experience with component-driven design, design tokens, variant management, contribution workflows, and governance principles.

• Tooling proficiency: Expert-level skills in Figma/FigJam (or Sketch) for design and prototyping, and Miro/Mural for collaboration and workshops. Familiarity with Jira/Confluence for project management and documentation.

• Platform knowledge: Experience designing for responsive web, understanding of iOS/Android guidelines (Material Design, Human Interface Guidelines), and micro-interactions.

• Data and compliance awareness: Understanding of privacy-by-design concepts (e.g., GDPR), security implications of design choices, and content lifecycle considerations.

• Globalisation/localisation: Ability to design for multiple languages, right-to-left layouts, regional formats, and diverse cultural norms.

• Technical expert mindset: Ability to provide expert advice, influence stakeholders, and directly contribute to solution development.

• Problem-solving: Proven ability to solve complex work problems by leveraging overarching guardrails, experience, and strong judgment.

• Team leadership: Experience as a first-level team leader with full responsibility for delivering results through the management of Associate Experience Designers.

• Work prioritization: Ability to form annual prioritization of work while operating under direction.

Preferred Skills:

• Familiarity with analytics platforms such as Google Analytics 4 (GA4) and Amplitude.

• Experience with experimentation platforms for A/B testing and optimization.

• Knowledge of SEO best practices as they relate to content and information architecture.

• Experience in professional services or consulting environments.

📝 Enhancement Note: The requirements emphasize practical, hands-on experience with specific tools and methodologies. The leadership aspect is clearly defined, requiring direct management experience. The distinction between required and preferred skills, along with the explicit mention of "technical expert" and "problem-solving" abilities, indicates the level of autonomy and strategic input expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects demonstrating a user-centred design process, from discovery and research to ideation, prototyping, and final implementation.

• Include case studies that highlight problem statements, user research findings, design decisions, and the rationale behind them.

• Present wireframes, user flows, interactive prototypes, and final UI specifications, clearly articulating the user experience strategy.

• Demonstrate experience with accessibility considerations and how they were integrated into the design process.

Process Documentation:

• Evidence of planning and executing user research, including methodology, participant recruitment, and synthesis of findings.

• Documentation of information architecture, user journey maps, and interaction design specifications.

• Examples of usability testing plans, execution, and analysis of results, with clear links to design iterations.

• Work samples illustrating collaboration with product and engineering teams, including contributions to epics, stories, and acceptance criteria.

• Demonstrations of how UX metrics were used to inform design decisions and iterate on solutions.

📝 Enhancement Note: The portfolio should not just be a collection of designs but a testament to a structured, user-centred design process. For a Managerial role, it should also subtly hint at the candidate's ability to guide and mentor others through these processes, and to manage the design lifecycle strategically.

💵 Compensation & Benefits

Salary Range: For a UX Designer | Manager role with 5-10 years of experience in Sydney, Australia, the estimated annual salary range is AUD $130,000 - $180,000. This estimate is based on industry benchmarks for similar roles in Sydney, considering the specialized skills, leadership responsibilities, and the contract nature of the position. Factors influencing the specific offer include the candidate's depth of experience, portfolio strength, and interview performance.

Benefits:

• Contractual Role: Fixed-term contract for 12 months, offering a clear project scope and duration.

• Generous Leave: Four weeks of annual leave to ensure work-life balance.

• Flexible Public Holidays: Floating public holidays provide additional flexibility in managing personal time.

• Career Development: Clear pathways for career progression, supported by continuous learning initiatives.

• Leadership Growth: Opportunities for leadership development, enhancing management and strategic skills.

• Access to Technology: Work with cutting-edge technologies and tools within PwC's Tech Hub.

• Global Network: Opportunity to connect with a global community of over 370,000 professionals.

Working Hours: The standard working hours for this full-time role are approximately 40 hours per week. While PwC promotes flexibility, specific working days and hours will be agreed upon with the hiring manager, balancing team needs, client demands, and individual work-life preferences within a hybrid work arrangement.

📝 Enhancement Note: A salary range has been estimated based on typical market rates for UX Design Managers in Sydney, Australia, factoring in the contract duration and the specific skill set required. The benefits highlight aspects particularly attractive to contract professionals, such as clear terms and development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Technology Consulting. PwC operates within the broader professional services sector, with a significant focus on leveraging technology to solve client challenges. The Tech Hub specifically concentrates on technology leadership, strategy, and implementation.

Company Size: PwC is a global organization with over 370,000 employees worldwide. In Australia, it is a substantial firm, implying a structured environment with ample resources and opportunities for diverse project exposure.

Founded: PwC has a long history, with its origins tracing back to the mid-19th century. PwC Australia itself has grown significantly over decades, establishing itself as a leading professional services firm. This history suggests a culture that values experience, stability, and adaptability.

Team Structure:

• The role is within PwC's "Tech Hub," which serves as an internal technology enabler for the company's business units.

• The UX Designer | Manager will report to a senior leader within the Tech Hub, likely a Director or Senior Manager overseeing UX/Product Design.

• This role involves managing a team of 3+ Associate Experience Designers, requiring the ability to delegate, mentor, and oversee their work.

Methodology:

• Data-Driven Design: Emphasis on using UX metrics and user research to inform design decisions and demonstrate impact.

• Agile/Lean Principles: Design work is integrated within Agile development frameworks, requiring flexibility and iterative approaches.

• User-Centred Design: A core philosophy, ensuring that user needs are paramount throughout the design process.

• Enterprise Design Systems: The use and contribution to robust design systems are critical for consistency and scalability across PwC's technology solutions.

Company Website: https://www.pwc.com.au/

📝 Enhancement Note: The context provided by PwC's global presence and its Tech Hub's function is crucial. It indicates a role that bridges internal technology strategy with client-facing solutions, operating within a structured, professional services framework that values both technical expertise and client service.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Mid-Senior to Senior level position within the UX Design discipline, specifically at a "Manager" level. It combines deep individual expertise in UX design with the responsibility of leading and developing a small team. The focus is on driving design execution, ensuring quality, and contributing to strategic design initiatives within a professional services context.

Reporting Structure: The UX Designer | Manager will likely report to a Director or Senior Manager within the Tech Hub. They will directly manage Associate Experience Designers, providing guidance, feedback, and career support.

Operations Impact: The impact of this role is multifaceted:

• Client Outcomes: Directly influences the usability, accessibility, and effectiveness of digital solutions delivered to PwC's clients, enhancing client satisfaction and driving business value.

• Internal Efficiency: Improves internal technology platforms used by PwC professionals, leading to greater operational efficiency and productivity.

• Design Maturity: Contributes to elevating PwC's overall design maturity and capability within the Tech Hub and across client engagements.

• Team Development: Cultivates talent within the UX design team, fostering a high-performing environment and developing future design leaders.

Growth Opportunities:

• Leadership Development: Significant opportunity to hone management and leadership skills through direct team management, mentorship, and strategic project involvement.

• Specialization: Potential to deepen expertise in specific areas like accessibility, design systems, or enterprise-level B2B UX within the broad scope of the role.

• Cross-Functional Exposure: Gain experience working across diverse industries and with various PwC service lines, broadening understanding of business challenges and technology solutions.

• Potential for Permanent Roles: While this is a contract role, successful performance and business needs could lead to opportunities for permanent positions within PwC.

📝 Enhancement Note: The "Operations" lens here is applied to the career progression and impact within the UX Design field. The role is positioned as a crucial link between individual contributor expertise and team leadership, with clear avenues for growth within a large, established organization.

🌐 Work Environment

Office Type: This role is based in Sydney and is described as Hybrid. This means a blend of working from a PwC office location and working remotely. The exact balance will likely be determined by team needs, project phases, and individual agreement with the manager.

Office Location(s): The primary office location is Sydney, Australia. PwC typically has modern, well-equipped office spaces in major city centres, designed to facilitate collaboration and provide necessary resources.

Workspace Context:

• Collaborative Spaces: PwC offices are equipped with meeting rooms, collaboration zones, and hot-desking areas to support team interactions and client engagements.

• Technology Access: Employees have access to the latest hardware, software, and network infrastructure required for design and project work. This includes access to design tools, communication platforms, and internal PwC systems.

• Team Interaction: The hybrid model allows for in-person interaction during office days, fostering team cohesion, informal knowledge sharing, and relationship building with colleagues and stakeholders. Remote days offer focused work time.

Work Schedule: The role is full-time, approximately 40 hours per week. The hybrid arrangement offers flexibility, allowing individuals to structure their week to balance office-based collaboration with focused remote work, aligning with Agile sprint cycles and project deadlines.

📝 Enhancement Note: The hybrid nature of the work environment is a key aspect. It implies a need for strong self-management skills and effective communication to ensure seamless collaboration between remote and in-office team members.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant UX design experience, leadership capabilities, and fit for a contract role.

• Technical Interview / Portfolio Review: Candidates will likely present their portfolio, detailing 2-3 key UX projects. This session will assess their design process, problem-solving skills, technical proficiency (e.g., Figma), and ability to articulate design decisions and outcomes. Expect questions on user research, accessibility, and design systems.

• Managerial / Team Fit Interview: An interview with the direct hiring manager to assess leadership potential, team management experience (especially with Associate Designers), collaboration style, and alignment with PwC's culture and values.

• Case Study / Design Challenge (Potential): A short design exercise or a more in-depth case study presentation might be required to evaluate practical skills and strategic thinking under time constraints.

• Final Interview: Potentially a final discussion with a senior leader or HR to confirm suitability and discuss contract terms.

Portfolio Review Tips:

• Structure and Storytelling: Organize your portfolio around compelling case studies. Clearly articulate the problem, your role, the process, your solutions, and the measurable impact. Use a narrative approach to guide the reviewer.

• Process Emphasis: Detail your user research methodologies, ideation techniques, and how you translated insights into design solutions. Showcase your ability to adapt your process based on project needs.

• Highlight Leadership: For this role, include examples that demonstrate your ability to guide junior designers, provide constructive feedback, and manage design tasks within a team context.

• Quantify Impact: Whenever possible, use data and metrics (e.g., improvements in task success rates, user satisfaction scores, conversion rates) to demonstrate the value of your design work.

• Accessibility & Design Systems: Clearly showcase your understanding and application of WCAG guidelines and your experience with design systems, as these are explicitly mentioned requirements.

• Tool Proficiency: Be prepared to discuss your proficiency with Figma, Miro, Jira, and other relevant tools, potentially demonstrating specific features or workflows.

Challenge Preparation:

• If a design challenge is given, focus on understanding the core problem, defining scope, and outlining a clear, user-centred approach.

• Prioritize and justify your design decisions, explaining the trade-offs.

• Be prepared to present your solution concisely, highlighting key features and rationale, and to answer questions about implementation and potential future iterations.

• For a leadership role, consider how you would delegate tasks or involve a team in a similar challenge.

📝 Enhancement Note: The interview process is structured to evaluate both technical UX skills and managerial capabilities. The portfolio review is emphasized as a critical step, requiring candidates to demonstrate not just design output but also process, impact, and leadership potential.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (expert proficiency required), FigJam (for collaborative whiteboarding and ideation). Sketch is an acceptable alternative for design, but Figma is explicitly preferred.

• Collaboration & Whiteboarding: Miro, Mural (for workshops, journey mapping, brainstorming).

• Project Management & Documentation: Jira (for Agile task management, epics, stories, backlog refinement), Confluence (for documentation, design system information, knowledge sharing).

Analytics & Reporting:

• Web Analytics: Familiarity with Google Analytics 4 (GA4) for understanding user behaviour and tracking conversions.

• Product Analytics: Experience with platforms like Amplitude for in-depth product usage analysis.

• Experimentation Platforms: Experience with A/B testing or experimentation tools is a plus, indicating a data-driven approach to optimization.

CRM & Automation:

• While not explicitly listed as primary tools for the UX Designer, understanding how designs integrate with CRM systems (e.g., Salesforce) and automation workflows used by PwC or its clients would be beneficial for context. The role involves designing for enterprise solutions, which often connect to these backend systems.

📝 Enhancement Note: Explicit mention of Figma as a preferred tool indicates a strong preference for candidates proficient in this industry-standard platform. The inclusion of analytics and experimentation tools suggests a data-informed approach to UX design and optimization is highly valued.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A commitment to delivering tangible business outcomes and measurable improvements for clients and internal stakeholders through thoughtful UX design.

• Collaborative Spirit: Fostering an environment where teamwork, open communication, and cross-functional partnership are essential for success.

• User-Centricity: Placing the needs and experiences of users at the forefront of all design decisions, ensuring empathy and understanding.

• Continuous Improvement: Encouraging a mindset of ongoing learning, iteration, and refinement of processes, tools, and design solutions.

• Professional Excellence: Upholding high standards of quality, integrity, and accountability in all aspects of work, reflecting PwC's global reputation.

Collaboration Style:

• Cross-Functional Integration: Encouraging seamless collaboration between UX designers, product managers, engineers, business analysts, and client stakeholders to ensure holistic solution development.

• Open Feedback Culture: Promoting a safe environment for constructive feedback exchange during design reviews, workshops, and team discussions to drive design quality.

• Knowledge Sharing: Actively participating in sharing best practices, learnings, and insights through internal channels, design critiques, and documentation.

• Agile Partnership: Working closely with development teams within Agile ceremonies, acting as a design partner to ensure accurate implementation and iterative refinement.

📝 Enhancement Note: The values and collaboration style emphasize the blend of technical design expertise with the interpersonal skills required to thrive in a large professional services firm, particularly in a hybrid, team-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and perspectives from various business units and client stakeholders to arrive at optimal design solutions.

• Managing a Hybrid Team: Ensuring effective communication, collaboration, and team cohesion across remote and in-office team members, fostering an inclusive environment for all.

• Pace of Technology Change: Keeping abreast of evolving UX design trends, tools, and technologies to maintain a cutting-edge approach.

• Enterprise-Scale Complexity: Designing for complex, large-scale enterprise systems that often have legacy constraints and diverse user bases.

• Contract Role Transition: Adapting to a fixed-term contract environment, focusing on delivering impact within a defined timeframe and potentially managing the transition at the end of the contract.

Learning & Development Opportunities:

• Leadership Training: Access to PwC's extensive leadership development programs to enhance management, coaching, and strategic planning skills.

• Specialized UX Workshops: Opportunities to attend internal or external workshops focused on advanced UX techniques, accessibility, design systems, or specific industry challenges.

• Cross-Industry Exposure: Gaining experience designing for a variety of industries served by PwC, broadening design applicability and understanding of different business contexts.

• Mentorship: Potential to be mentored by senior leaders within PwC's Tech Hub or broader design community, and to mentor junior designers.

• Industry Conferences: Possibility of attending relevant UX and technology conferences to stay updated on industry best practices and network.

📝 Enhancement Note: This section addresses the inherent challenges of the role and outlines specific avenues for professional development, framing them as opportunities for growth within the context of PwC and the UX design field.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise design problem you solved. What was your approach, what were the key trade-offs, and what was the business impact?" (Focus on problem definition, process, decision-making, and quantifiable results).

• "How do you foster collaboration and ensure alignment when working with product managers and engineering teams in an Agile environment?" (Highlight communication strategies, Agile participation, and partnership approach).

Company & Culture Questions:

• "What interests you about PwC and this specific 12-month contract role within the Tech Hub?" (Research PwC's values, Tech Hub's mission, and articulate your motivation for a contract position).

• "How do you approach mentoring and developing junior designers, specifically Associate Experience Designers?" (Provide examples of your leadership style, feedback mechanisms, and team-building strategies).

Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentation around 2-3 compelling case studies, using a clear narrative arc: Problem -> Your Role -> Process -> Solution -> Impact.

• Show, Don't Just Tell: Visually showcase your design artefacts (wireframes, prototypes, user flows) and explain the why behind your design decisions.

• Quantify & Qualify: For each project, clearly state the measurable outcomes (quantitative) and the qualitative improvements in user experience.

• Managerial Insight: Briefly touch upon how you guided or supported junior team members on these projects, if applicable.

• Tool Proficiency Demonstration: Be ready to briefly demonstrate key Figma features or workflows if asked, or discuss how you leverage tools for efficiency and collaboration.

📝 Enhancement Note: The interview preparation advice is tailored to the specific requirements of a UX Designer | Manager role at a professional services firm, emphasizing strategic thinking, leadership, and the ability to articulate impact, especially within a contract context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the PwC careers portal.

• Portfolio Customization: Tailor your resume and cover letter to specifically highlight your experience in enterprise UX design, team leadership, Agile methodologies, and proficiency with tools like Figma.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, key responsibilities, and achievements, using keywords from the job description (e.g., Information Architecture, Usability Testing, Design Systems, WCAG 2.2, Team Leadership). Quantify achievements where possible.

• Portfolio Preparation: Select 2-3 of your strongest UX projects that best exemplify your end-to-end design process, leadership capabilities, and impact. Be ready to walk through these projects in detail, focusing on the narrative, your role, and the outcomes.

• Company Research: Familiarize yourself with PwC's values, its Tech Hub's function, and its approach to technology consulting. Understand the benefits of working in a professional services environment and for a contract role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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