UX Designer II

📍 Job Overview

Job Title: UX Designer II

Company: Bellese

Location: Owings Mills, Maryland, United States

Job Type: Full Time

Category: User Experience (UX) Design / Digital Services

Date Posted: April 22, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote Solely (United States)

🚀 Role Summary

• Design and develop user-centered digital solutions for civic healthcare initiatives, focusing on improving patient care and reducing provider burden within the Centers for Medicare and Medicaid Services (CMS) Hospital Quality Reporting program.

• Employ human-centered design (HCD) and service design methodologies to understand and map complex healthcare journeys for diverse stakeholders, including patients, caregivers, providers, payers, and policymakers.

• Collaborate closely with cross-functional agile teams, including product management and development, to translate user needs and business requirements into intuitive and effective user interfaces and experiences.

• Conduct comprehensive user research, including usability testing, contextual inquiries, and stakeholder interviews, to inform design decisions and measure the impact of implemented solutions.

📝 Enhancement Note: This role is specifically tailored for operations professionals within the digital services and civic technology space, with a strong emphasis on the healthcare sector. The UX Designer will be instrumental in modernizing critical government software systems, directly impacting healthcare providers and ultimately patient care quality. The focus on HCD, service design, and measurable outcomes aligns with core revenue operations and GTM principles of understanding user needs and driving efficiency.

📈 Primary Responsibilities

• Develop and iterate on user experience designs, including user stories, wireframes, high-fidelity mockups, and interactive prototypes, to clearly communicate design intent and functionality.

• Define interaction models and user task flows, ensuring seamless navigation and efficient task completion for healthcare providers interacting with CMS reporting systems.

• Conduct and analyze results from a variety of human-centered research activities, such as usability testing of applications, software, and websites, to identify pain points and opportunities for improvement.

• Create detailed interaction and UI specifications for the development team, ensuring accurate implementation of designed experiences.

• Perform heuristic evaluations and utilize accessibility tools, such as screen readers, to ensure digital products meet high standards of usability and inclusivity for all users.

• Collaborate with design leads and other UX designers to integrate visual branding and maintain a consistent design language across the suite of HQR products.

• Partner with product management, product development, customer support, and user researchers to identify user experience issues and drive measurable improvements in software systems.

• Actively participate in all stages of the product development lifecycle, from initial research and design inception through implementation and release of software systems to healthcare providers.

• Measure the success of design solutions through clearly defined metrics, demonstrating the impact on user experience, provider burden, and system efficiency.

📝 Enhancement Note: The responsibilities highlight a deep dive into the product development lifecycle within a government contracting context. The emphasis on "provider burden" and "measuring results" directly relates to operational efficiency and ROI, key metrics for any operations-focused role. The requirement to work with "a suite of products" suggests a need for strategic thinking about how individual UX decisions impact the broader system architecture and user journey.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for this level of role. Equivalent practical experience may be considered.

Experience: 2-5 years of progressive experience in User Experience (UX) design, with a proven track record of designing and delivering user-centered digital products, preferably within the healthcare or government sectors.

Required Skills:

• Demonstrated expertise in User Experience (UX) design principles and methodologies.

• Proficiency in creating wireframes, user flows, mockups, and interactive prototypes using industry-standard design tools.

• Experience conducting user research, including usability testing, contextual inquiries, and stakeholder interviews.

• Strong understanding of Human-Computer Interaction (HCI) best practices and accessibility standards.

• Familiarity with agile software development methodologies and working within cross-functional teams.

• Excellent communication and presentation skills, with the ability to articulate complex design decisions to technical and non-technical stakeholders.

• Ability to empathize with users and translate their needs into effective design solutions.

Preferred Skills:

• Experience with Service Design principles and their application in complex environments.

• Familiarity with the healthcare industry, particularly government healthcare programs like CMS.

• Knowledge of human-centered design (HCD) practices.

• Experience working on government contracts or with public sector clients.

• Understanding of how UX decisions impact a suite of integrated products.

• Experience with data analysis to define and measure design success metrics.

📝 Enhancement Note: The experience level and preferred skills suggest this role is ideal for a UX Designer who can operate semi-autonomously and contribute strategically. The emphasis on "suite of products" implies a need for a designer who can think holistically about the user journey across multiple applications, a skill highly valued in operations roles focused on end-to-end process optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating your UX design process from problem identification to solution implementation.

• Each case study should clearly articulate the user problem, your role, the design process followed, key design decisions, and the measurable impact of your work.

• Include examples of wireframes, user flows, prototypes, and final UI designs, highlighting your proficiency with design tools.

• Demonstrate experience with user research methodologies and how research findings influenced your design iterations and outcomes.

Process Documentation:

• Present examples of how you have documented design specifications, interaction models, and user task flows for development teams.

• Showcase your approach to creating and maintaining design documentation that ensures clarity and consistency throughout the development lifecycle.

• Provide evidence of how you have incorporated user feedback and research insights into iterative design processes.

📝 Enhancement Note: For a UX Designer role, a robust portfolio is paramount. The emphasis here is on demonstrating a structured, user-centric design process and the ability to articulate the impact of that process through tangible metrics and case studies. This aligns with the operations need for documented processes and measurable results.

💵 Compensation & Benefits

Salary Range: $90,600 - $121,400 per year. This range is based on the provided information and reflects mid-level UX Designer compensation in the Owings Mills, Maryland area, considering the specialized nature of government contracting and healthcare technology.

Benefits:

• Time Off: Four weeks of paid time off (PTO) annually, prorated for the first year, plus 10 paid floating company holidays.

• Work Flexibility: Flexible schedule and a remote-first culture, allowing for strong work-life integration.

• Work Setup: Provided Macbook and work-from-home setup assistance.

• Health & Wellness: Comprehensive medical, dental, and company-paid vision insurance. Optional Health Savings Account (HSA) with company contributions. Company-paid basic life and AD&D insurance, as well as short and long-term disability insurance. Optional critical illness and accident insurance.

• Retirement: 401K plan with a 3% safe harbor contribution.

• Additional Perks: Wellness resources, virtual care services, and "Perks Plus" employee discounts.

Working Hours: Standard full-time hours, typically 40 hours per week, with a flexible schedule that allows for adaptation to project needs and personal work preferences.

📝 Enhancement Note: The salary range is directly from the input. The benefits are detailed from the provided list, highlighting aspects attractive to remote professionals seeking work-life balance and comprehensive support. The flexible schedule is a significant perk for operations roles that often require focused work periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Services / Civic Healthcare Technology. Bellese operates at the intersection of technology and public health, aiming to improve outcomes for government healthcare programs.

Company Size: Bellese is a growing company, indicated by its mission-driven approach and focus on innovation in the civic technology space. Specific size not provided, but the emphasis on a supportive, remote-first culture suggests a dynamic and potentially mid-sized organization.

Founded: Bellese was founded in 2017, indicating a relatively young company with a modern approach to digital services and a focus on evolving technology solutions.

Team Structure: The UX Designer will join the HQR (Hospital Quality Reporting) team, which is responsible for maintaining and improving software systems for CMS. This team likely comprises UX designers, product managers, engineers, and possibly researchers, working in an agile framework. The structure emphasizes cross-functional collaboration to achieve program goals.

Methodology: Bellese emphasizes a Human-Centered Design (HCD) and Service Design approach. This means a deep focus on understanding user needs and journeys to create effective, efficient, and empathetic digital solutions. The HQR team specifically aims to modernize systems, reduce provider burden, and minimize costs for CMS through skilled engineering and a product-thinking mindset.

Company Website: https://www.bellese.io/

📝 Enhancement Note: The company culture is described as mission-driven, collaborative, and remote-first, with a strong emphasis on healthcare impact and out-of-the-box thinking. This context is crucial for operations roles that require alignment with company values and an understanding of the broader mission.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer II role is positioned as a mid-level contributor (2-5 years of experience). It requires independent work on design tasks, collaboration within an agile team, and the ability to contribute to the full product lifecycle. It's an opportunity to deepen expertise in UX for government and healthcare sectors.

Reporting Structure: The UX Designer will likely report to a Design Lead or a UX Manager within the HQR team. They will work closely with Product Managers and Software Engineers, fostering a collaborative environment where design decisions are integrated into the development process.

Operations Impact: The UX Designer's work directly impacts the efficiency and effectiveness of healthcare providers submitting quality measure data to CMS. By reducing confusion, providing clarity, and streamlining processes, their designs contribute to improved patient care outcomes, reduced administrative burden, and cost savings for the government and healthcare system. This aligns with operations' goal of driving efficiency and measurable business impact.

Growth Opportunities:

• Skill Advancement: Deepen expertise in Human-Centered Design (HCD), Service Design, and UX for government/healthcare applications, potentially specializing in accessibility or complex data visualization.

• Leadership Potential: Opportunities to lead design initiatives for specific features or projects, mentor junior designers, and influence design strategy within the HQR team.

• Cross-Functional Exposure: Gain extensive experience working with product management, engineering, and client stakeholders, building a holistic understanding of the product development and delivery process.

• Industry Specialization: Develop a niche expertise in the digital services and civic healthcare technology sector, a growing and impactful field.

📝 Enhancement Note: This section provides a clear picture of the role's place within the organization and its potential for professional development, focusing on skills and impact relevant to operations career paths.

🌐 Work Environment

Office Type: This is a "Remote First, Remote Only Culture" position. While there is an office in Owings Mills, Maryland, the role is fully remote within the United States.

Office Location(s): The company's primary location is Owings Mills, Maryland, but the UX Designer will work remotely from their home within the United States.

Workspace Context:

• Remote Collaboration: The work environment is designed for remote collaboration, utilizing digital tools for communication, project management, and design iteration.

• Technology Access: Employees are provided with a Macbook and support for setting up their home office, ensuring they have the necessary tools to perform their job effectively.

• Team Interaction: While remote, the culture emphasizes open communication and mutual respect, fostering team interaction through virtual meetings, collaborative design sessions, and team-building activities.

Work Schedule: A flexible schedule is offered, allowing for a 40-hour work week that can be adapted to personal needs and project demands. This flexibility is key for operations roles that require focused, deep work periods.

📝 Enhancement Note: The remote-first nature of Bellese is a significant aspect of the work environment, emphasizing autonomy and flexibility, which are crucial for effective operations work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Hiring Manager Interview: Discussion about your experience, design philosophy, and understanding of HCD principles, focusing on how you approach problem-solving.

• Portfolio Presentation & Design Challenge: A session where you will present selected case studies from your portfolio and potentially complete a short, practical design exercise to demonstrate your skills and thought process. This will likely involve discussing your approach to a specific problem or scenario relevant to the HQR program.

• Team/Cross-Functional Interview: An opportunity to meet potential team members (Product Managers, Engineers) to assess cultural fit, collaboration style, and your ability to work effectively in an agile, cross-functional environment.

• Final Interview: A concluding discussion, potentially with senior leadership, to finalize the decision.

Portfolio Review Tips:

• Highlight Process: Clearly articulate your design process for each case study, emphasizing how you gathered requirements, conducted research, iterated on designs, and measured success.

• Showcase Impact: Quantify the impact of your work whenever possible. For example, "Reduced task completion time by X%," or "Improved user satisfaction scores by Y%."

• Tailor to Role: Select case studies that demonstrate experience with complex systems, government projects, or healthcare if available. Emphasize your ability to work within constraints and collaborate effectively.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality visuals and concise descriptions.

• Prepare to Discuss: Be ready to walk through your portfolio in detail, answer questions about your design decisions, and explain the rationale behind your choices.

Challenge Preparation:

• Understand the Context: Research Bellese, the HQR program, and CMS. Understand the challenges healthcare providers face when reporting quality measures.

• Focus on User Empathy: Be prepared to discuss how you would approach understanding the needs of diverse users (e.g., hospital administrators, clinicians) in a government system.

• Demonstrate Problem-Solving: Practice articulating how you break down complex problems and arrive at user-centered solutions.

• Accessibility & HCI: Be ready to discuss your knowledge of HCI best practices and accessibility standards.

📝 Enhancement Note: This section provides actionable advice tailored to a UX role within a government contracting environment, focusing on portfolio presentation and strategic interview preparation.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency with industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar platforms for creating wireframes, mockups, and interactive prototypes.

• User Research Tools: Familiarity with tools for conducting usability testing, surveys, and user interviews, such as UserTesting.com, SurveyMonkey, Qualtrics, or similar.

• Collaboration Platforms: Experience with tools like Slack, Microsoft Teams, Zoom, or Google Workspace for team communication and collaboration.

• Project Management Tools: Familiarity with Agile project management tools such as Jira, Asana, Trello, or similar.

Analytics & Reporting:

• Data Analysis Tools: Ability to interpret data from usability testing and user feedback to inform design decisions. Experience with analytics platforms like Google Analytics or similar is a plus.

• Reporting Tools: Capability to present research findings and design recommendations clearly and concisely, often in slide deck format.

CRM & Automation:

• While not a primary focus for a UX Designer, understanding how their designs integrate with backend systems and data management processes is beneficial. Familiarity with CRM systems (like Salesforce) or workflow automation concepts can provide broader context.

📝 Enhancement Note: The tools listed are standard for UX design roles. The emphasis on collaboration and project management tools is particularly relevant for operations professionals who work closely with designers and engineers.

👥 Team Culture & Values

Operations Values:

• Mission-Driven Impact: A strong commitment to improving healthcare outcomes and making a tangible difference in public health through innovative digital services.

• User Empathy & Compassion: A core value of deeply understanding and prioritizing the needs and experiences of users, especially healthcare providers and patients.

• Data-Driven Decision Making: Utilizing quantitative and qualitative research to inform design choices and measure the effectiveness of solutions, ensuring that improvements are backed by evidence.

• Collaboration & Respect: Fostering an environment of mutual respect, open communication, and teamwork, particularly within cross-functional agile teams.

• Innovation & Continuous Improvement: Encouraging out-of-the-box thinking and a proactive approach to modernizing systems and processes to reduce burden and increase efficiency.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with product management, engineering, and research teams is essential. The UX Designer acts as a bridge, translating user needs into actionable design specifications.

• Agile Partnership: Working within an agile framework means close, iterative collaboration with developers to ensure designs are implemented effectively and efficiently.

• Feedback Culture: An open exchange of feedback and ideas is encouraged to refine designs and improve processes, contributing to a culture of continuous learning and development.

📝 Enhancement Note: These values and collaboration styles are critical for understanding how the operations team functions and how to best integrate into their workflows.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Government Systems: Working within established government software systems (like CMS HQR) requires understanding legacy constraints while driving modernization and innovation.

• Balancing Diverse Stakeholder Needs: Synthesizing requirements and expectations from various stakeholders (CMS, healthcare providers, patients) to create universally beneficial designs.

• Demonstrating ROI in Public Sector Projects: Clearly articulating the value and impact of UX design improvements through metrics that resonate with government clients and demonstrate efficiency gains.

• Staying Current with Technology and Methodologies: Continuously learning and adapting to new UX tools, techniques, and best practices in a rapidly evolving digital landscape.

Learning & Development Opportunities:

• Specialized Training: Opportunities to attend industry conferences (e.g., UXPA, CHI, government tech events) and pursue certifications in Human-Centered Design, Service Design, or accessibility.

• Mentorship: Access to senior design leadership and experienced colleagues for guidance and career development.

• Cross-Disciplinary Learning: Gaining insights into product management, software engineering, and government contracting processes through close collaboration.

• Impactful Projects: Working on projects that have a direct and positive impact on public health and the healthcare system, offering significant professional satisfaction.

📝 Enhancement Note: Understanding potential challenges and growth opportunities is key for long-term career planning within operations and GTM roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex system with many constraints. How did you approach it, and what was the outcome?" (Focus on process, problem-solving, and outcome)

• "How do you balance the needs of different user groups, such as patients and healthcare providers, when designing a single product?" (Focus on empathy, research, and prioritization)

Company & Culture Questions:

• "What interests you about Bellese's mission to improve civic healthcare?" (Demonstrate understanding of the company's purpose and your alignment with it)

• "How do you approach collaboration within an agile, remote-first team, particularly with engineers and product managers?" (Highlight your teamwork and communication skills)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your journey to a solution, the challenges faced, and the impact achieved.

• Visual Emphasis: Use your visuals (wireframes, prototypes, user flows) to guide the discussion, explaining your design choices at each step.

• Quantify Impact: Be ready to discuss the metrics associated with your projects. If direct metrics aren't available, discuss how you would measure success for that project.

• Engage Your Audience: Ask clarifying questions and encourage interaction. Show that you are a collaborative partner, not just a presenter.

📝 Enhancement Note: These questions and strategies are designed to help candidates prepare for interviews by anticipating common UX and operations-focused inquiries and practicing how to articulate their value proposition effectively.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Lever application link.

• Customize your resume: Highlight experience with UX design, human-centered design, agile methodologies, and any relevant healthcare or government sector projects. Use keywords from the job description.

• Prepare your portfolio: Select 2-3 strong case studies that best demonstrate your process, problem-solving skills, and impact. Ensure it's easily accessible online.

• Research Bellese: Understand their mission, values, and work in civic healthcare technology. Familiarize yourself with the HQR program at CMS if possible.

• Practice your pitch: Be ready to clearly articulate your experience, how you approach UX challenges, and why you are a good fit for Bellese and the HQR team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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