UX-Designer ePartners

📍 Job Overview

Job Title: UX Designer ePartners

Company: KPN

Location: Rotterdam, South Holland, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-09-04

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the digital customer and partner experience design for ePartners, encompassing the entire digital journey from initial engagement to ongoing service and support.

• Act as a systems thinker, understanding and designing across interconnected systems, processes, and channels to create simple, intuitive, and human-centered experiences.

• Collaborate extensively with cross-functional teams, including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners, to bring strategic visions to life.

• Contribute to and leverage the KPN Design System, ensuring consistency and driving design maturity across the organization as a valued member of the UX Guild.

📝 Enhancement Note: This role requires a blend of strategic vision and hands-on execution, with a strong emphasis on designing for complex digital ecosystems and influencing design best practices within KPN. The "ePartners" team context suggests a focus on B2B or partner-facing digital solutions, requiring an understanding of partner journeys alongside customer journeys.

📈 Primary Responsibilities

• Take ownership of the digital customer and partner experience, designing intuitive user journeys for eSales and eService platforms.

• Develop a clear vision and strategy for complex design challenges, translating them into tangible wireframes, prototypes, and service concepts.

• Identify and map interconnected systems, processes, and channels to design cohesive experiences that transcend siloed functionalities.

• Simplify complex business processes and technical requirements into user-friendly and intuitive digital interfaces.

• Conduct user research and validation, testing designs rapidly in practice and iterating based on data and insights to drive continuous improvement.

• Contribute new components and ensure consistency within the KPN Design System, actively participating in its evolution.

• Elevate team maturity by introducing structured design processes, enhancing design quality, and fostering a collaborative design culture.

• Present and effectively communicate design choices and their underlying rationale to various stakeholders, including business partners and leadership.

📝 Enhancement Note: The responsibilities highlight a senior-level UX role focused on strategic impact and cross-functional influence. The emphasis on "systems thinker" and designing "across silos" indicates a need for a candidate who can see the broader picture and connect disparate elements of the user experience.

🎓 Skills & Qualifications

Education: Not explicitly specified, but a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for this experience level.

Experience: 6+ years of experience in UX Design, with a proven track record of leading UX projects and driving significant design impact.

Required Skills:

• Extensive experience in UX Design, including user journeys, wireframing, prototyping, and service concept development.

• Demonstrated ability to design for complex digital ecosystems and think beyond individual screens.

• Proven experience in presenting and substantiating design decisions to diverse stakeholders.

• Proficiency with and contribution to Design Systems, ensuring adherence to established standards and guidelines.

• Experience collaborating within a design community, actively sharing knowledge and participating in design reviews.

• A strong portfolio showcasing thought processes, design methodologies, and demonstrable impact on user experience and business goals.

• Systems thinking capabilities to understand and design for interconnected digital environments.

• Expertise in translating complex processes into intuitive and user-friendly digital solutions. Preferred Skills:

• Background in eCommerce, with a strong understanding of online sales funnels and customer acquisition strategies.

• Familiarity with Design Thinking methodologies and their application in team environments.

• Experience with user research techniques and data validation to inform design decisions.

• Proficiency in current UX design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

📝 Enhancement Note: The "6+ years of experience" and the emphasis on leading projects and contributing to a design system suggest a Senior UX Designer or Lead UX Designer level. The preference for an eCommerce background is a key differentiator for this specific role within KPN.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio that clearly articulates your thought process, from problem definition to solution implementation, for complex digital design challenges.

• Showcase case studies that highlight your ability to design for digital ecosystems, illustrating how you've considered the entire user journey and interconnectedness of systems.

• Include examples of wireframes, interactive prototypes, and final designs that reflect your proficiency in creating intuitive and user-centered experiences.

• Provide evidence of your contributions to or understanding of Design Systems, demonstrating how you maintain consistency and scale design efforts.

• Highlight projects where you've successfully presented and advocated for design choices to stakeholders, including documentation of the rationale and impact. Process Documentation:

• Detail your approach to mapping complex user journeys and system interactions, showing how you identify pain points and opportunities for improvement.

• Illustrate your methods for rapid prototyping and user validation, explaining how you gather feedback and iterate on designs to achieve optimal outcomes.

• Document your experience in contributing to or establishing design system components, including rationale for new elements and adherence to existing standards.

• Showcase how you've used data and user research to inform design decisions and measure the impact of your solutions.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as the primary evidence of the candidate's ability to handle complex design challenges, think systemically, and drive impact within a large organization.

💵 Compensation & Benefits

Salary Range: €4,658 - €6,814 per month (gross, based on 40 hours/week).

• This range is dependent on experience and role grading within KPN.

• The stated salary range is for a full-time position. Benefits:

• Financial:

  • A gross monthly salary between €4,658 and €6,814, depending on experience.
  • 8% holiday allowance.
  • A fixed 13th-month salary, with a portion paid monthly and the remainder in January of the following year, or an option to allocate it towards FLEX & BOOST goals.
  • Annual individual and collective salary increases in line with the KPN Collective Labor Agreement (CAO).
  • A €1,500 annual budget for "employability" (inzetbaarheidsbudget), usable for training, coaching, and courses.

• Work-Life Balance & Flexibility:

  • Flexible leave policy, allowing employees to determine their leave arrangements in consultation with their manager.
  • Good work-life balance.
  • Home office setup support, including a mobile phone and laptop.
  • 50% discount on KPN products and services (internet, calls, streaming).

• Commuting & Travel:

  • Full reimbursement for public transport costs or a €0.23 per kilometer allowance for car travel.
  • A €0.40 per kilometer bicycle allowance for commuting by bike.
  • Option to purchase a lease bicycle with KPN monthly contributions for permanent contracts.

• Retirement:

  • Excellent pension scheme with a total contribution of 23% of pensionable salary (KPN contributes 16%, employee 7%). Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range provided is comprehensive for a senior UX role in the Netherlands. The benefits package is robust, particularly the flexibility in leave, the significant training budget, and the comprehensive commuting/travel allowances, which are attractive to professionals in the Netherlands. The hybrid work arrangement is implied by the "work-from-home equipment" and the need to be based in Rotterdam.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Information Technology. KPN is a leading provider of telecommunications and IT services in the Netherlands, offering a wide range of products from fixed and mobile telephony to internet and television.

Company Size: KPN is a large enterprise, employing a significant number of people, which means established processes, a wide array of internal expertise, and opportunities for large-scale impact.

Founded: KPN has a long history, tracing its origins back to the 19th century, indicating a stable and established organization with deep roots in the Dutch market.

Team Structure:

• The role is part of the ePartners team, described as young, growing, and offering significant freedom and responsibility. This suggests an agile and dynamic sub-team within the larger KPN structure.

• You will be a full member of the UX Guild, a dedicated design community that brings together all business UX Designers and Researchers at KPN. This provides a strong support network of peers.

• The reporting structure likely involves a direct manager within the ePartners team, with the UX Guild serving as a professional community of practice. Methodology:

• The role emphasizes Design Thinking as a mindset, encouraging a human-centered, iterative approach to problem-solving.

• Collaboration with various specialists (Conversational, Marketing, Product, Developers) and business partners indicates a cross-functional, agile working environment.

• Emphasis on "systems thinking" and designing "across silos" points to a strategic approach to user experience that considers the entire digital ecosystem.

• The UX Guild fosters knowledge sharing, design reviews, and professionalization of design practices.

Company Website: https://www.kpn.com/

📝 Enhancement Note: KPN's long history and large size suggest a company with a strong market position and established operational frameworks. The ePartners team's description as "young and growing" implies an innovative and fast-paced environment within a larger, stable corporation. The UX Guild is a significant cultural element, designed to foster community and professional development among designers.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level is characterized by significant autonomy, the ability to lead complex projects, strategic influence, and mentorship of junior team members. The role requires not just execution but also the shaping of design strategy and processes.

Reporting Structure: You will report to a manager within the ePartners team. You will also be an integral part of the UX Guild, which functions as a peer network for professional development, knowledge sharing, and design critique, providing a dual layer of support and community.

Operations Impact: As a UX Designer, your impact is measured by the quality of the digital customer and partner experience, which directly influences engagement, satisfaction, conversion rates, and retention. By simplifying complex journeys and improving usability, you contribute to operational efficiency, reduced support costs, and increased revenue through more effective digital channels. Your work on the KPN Design System also scales impact by ensuring consistency and quality across multiple products and services.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas such as conversational design, service design, or advanced user research within the UX Guild.

• Leadership Development: Progress into a Lead UX Designer role, mentoring junior designers, leading larger design initiatives, or taking on product ownership responsibilities.

• Cross-Functional Mobility: Transition into related roles within product management, digital marketing, or innovation teams, leveraging your understanding of user needs and digital product development.

• Strategic Influence: Contribute to the strategic direction of KPN's digital offerings by championing user-centered design principles and driving design maturity across the organization.

• Continuous Learning: Utilize the €1,500 annual employability budget for training, certifications, conferences (e.g., UXPA, NN/g), and coaching to stay at the forefront of UX trends.

📝 Enhancement Note: This role offers significant growth potential, moving from a senior individual contributor to potential leadership positions. The strong UX community (UX Guild) provides a structured path for continuous learning and skill enhancement relevant to the digital product and operations space.

🌐 Work Environment

Office Type: The role is described as Hybrid, implying a mix of remote work and in-office presence. KPN is a large corporation with professional office spaces.

Office Location(s): The primary office location is Wilhelminakade 123, 3072 AP Rotterdam, Netherlands. This is a modern business district in Rotterdam, likely offering excellent amenities and accessibility.

Workspace Context:

• The workspace will involve a blend of collaborative in-office sessions with the ePartners team and the UX Guild, and focused individual work performed remotely.

• KPN provides essential equipment for remote work, including a mobile phone and laptop, and a "home work shop" budget to optimize the home office setup.

• Opportunities for frequent interaction with diverse teams (developers, marketers, product specialists, business partners) are inherent to the role, fostering a dynamic and collaborative atmosphere.

Work Schedule: A standard 40-hour work week is expected. The hybrid model and flexible leave policy suggest a degree of flexibility in managing work hours, allowing for better work-life integration, which is beneficial for deep work and analytical tasks common in UX design.

📝 Enhancement Note: The hybrid nature of the role combined with KPN's established corporate infrastructure suggests a professional and well-supported work environment. The Rotterdam office location is a prime business hub.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An HR or recruiter screening to assess basic qualifications, experience, and cultural fit. Be prepared to discuss your career trajectory and motivations for applying.

• Hiring Manager Interview: A conversation with the hiring manager (Adumobia) to delve deeper into your experience, skills, and understanding of UX principles, particularly in complex digital environments.

• Portfolio Review & Case Study: This is a critical stage. You will likely present your portfolio, walking through 1-2 key projects. Be ready to discuss your design process, decision-making, challenges faced, solutions implemented, and the impact of your work. Expect questions about how you handle complex systems and translate business needs into user-centric designs.

• Team/Guild Interview: You may meet with members of the ePartners team and/or the UX Guild. This assesses your collaboration style, how you contribute to a design community, and your ability to articulate design concepts to diverse audiences.

• Final Interview: Potentially with a senior leader to confirm fit and discuss overall strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your ability to handle complex digital ecosystems, systems thinking, and designing for partner/customer journeys. Prioritize projects with demonstrable impact.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, prototyping, testing, iteration), the design decisions you made, and the measurable outcomes or impact.

• Highlight Systems Thinking: Explicitly demonstrate how you considered the broader system, not just isolated screens. Use diagrams or explanations to show interconnectedness.

• Showcase Design System Contribution: If applicable, show how you've contributed to or utilized a design system effectively.

• Prepare for Questions: Anticipate questions about your design philosophy, how you handle conflicting stakeholder requirements, your experience with data validation, and how you contribute to team maturity.

Challenge Preparation:

• Be prepared for a potential design challenge, which could involve a short exercise to solve a specific UX problem or a more in-depth case study to analyze and propose solutions for a given scenario.

• Focus on demonstrating your problem-solving approach, your ability to think critically, and your understanding of user-centered design principles under time constraints.

• Practice articulating your thought process clearly and concisely, as this is often more important than the final solution itself.

📝 Enhancement Note: The application process emphasizes a strong portfolio and the ability to articulate complex design thinking. The inclusion of the UX Guild in the interview process highlights the importance of community contribution and peer collaboration within KPN's design function.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and KPN's likely adoption for design systems), Sketch, Adobe XD, InVision.

• User Research & Testing: Tools for usability testing (e.g., UserTesting.com, Maze), survey platforms (e.g., SurveyMonkey, Typeform), and potentially analytics platforms for user behavior analysis.

• Collaboration & Project Management: Jira, Confluence, Miro, Slack, Microsoft Teams.

Analytics & Reporting:

• Google Analytics, Adobe Analytics, or similar web analytics platforms to understand user behavior and performance metrics.

• Data visualization tools for reporting on user experience metrics and impact. CRM & Automation:

• While not directly a CRM role, understanding how user experience integrates with customer data management systems (like CRM) and marketing automation platforms is beneficial, especially for understanding the "ecosystem."

📝 Enhancement Note: Proficiency in industry-standard UX design and prototyping tools, particularly Figma, is crucial. Experience with analytics platforms to measure UX impact and collaboration tools for cross-functional work is also highly valued.

👥 Team Culture & Values

Operations Values:

• Customer & Partner Centricity: A core value, driving all design decisions towards creating optimal experiences for both end-users and business partners.

• Innovation & Future-Proofing: The ePartners team aims to make collaborations "smarter, faster, and future-proof," indicating a drive for continuous improvement and adoption of new technologies/methodologies.

• Ownership & Responsibility: Team members are given significant freedom and responsibility, fostering a culture of accountability and proactive contribution.

• Collaboration & Knowledge Sharing: The emphasis on the UX Guild and working with diverse teams underscores the value placed on collective intelligence, peer feedback, and shared learning.

• Simplicity & Intuition: A key design principle: translating complexity into easy-to-understand and intuitive user experiences.

• Data-Driven Decision Making: While not explicitly stated for all operations, the mention of "testing quickly in practice and improving based on data" suggests a move towards data-informed design.

Collaboration Style:

• Cross-functional Integration: The role demands close collaboration with developers, marketers, product specialists, and business partners, requiring strong communication and the ability to bridge different functional perspectives.

• Design Community Engagement: Active participation in the UX Guild means a culture of open feedback, design critiques, and knowledge exchange among UX professionals.

• Agile Methodologies: Working within teams that likely employ agile practices means a collaborative, iterative approach to development and design, with frequent communication and adaptation.

• Partner-Centric Approach: The ePartners team context implies a collaborative style focused on co-creating solutions with business partners.

📝 Enhancement Note: KPN's culture appears to balance established corporate structure with a drive for innovation, particularly within teams like ePartners. The strong emphasis on community (UX Guild) and cross-functional collaboration is a key aspect of how work gets done.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Systems: Designing across multiple integrated systems and processes within a large organization like KPN can be challenging. Overcoming this requires strong systems thinking and excellent communication to understand interdependencies.

• Balancing Business Needs with User Desires: Effectively translating complex business requirements and partner needs into intuitive user experiences that also satisfy end-user expectations.

• Driving Design Maturity: Continuously advocating for user-centered design principles and elevating the overall design quality and impact across teams that may have varying levels of design awareness.

• Adapting to Evolving Technologies: Staying current with new UX tools, methodologies, and digital trends to ensure KPN's digital offerings remain competitive and user-friendly.

Learning & Development Opportunities:

• Specialized UX Skills: The UX Guild provides a platform to learn and practice advanced UX research, service design, and interaction design techniques.

• Industry Trends & Certifications: Utilize the €1,500 employability budget for courses, workshops, or certifications in emerging UX fields or related areas like product management.

• Mentorship & Leadership: Opportunities to mentor junior designers within the UX Guild or ePartners team, and potential pathways to leadership roles.

• Cross-functional Exposure: Gaining a deeper understanding of KPN's broader business operations, marketing strategies, and technical architecture through close collaboration.

📝 Enhancement Note: The challenges are typical of senior roles in large tech/telecom companies, focusing on complexity, stakeholder management, and driving change. The growth opportunities are substantial, supported by KPN's investment in employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex digital ecosystem with multiple interconnected systems. How did you approach understanding and mapping these relationships, and what was the outcome?"

• "How do you balance the needs of different stakeholders (e.g., business partners, end-users, developers) when making design decisions? Can you provide an example?"

• "Walk me through a project where you had to simplify a highly complex process or technical requirement into an intuitive user experience. What was your methodology?"

• "How do you contribute to a Design System, and what is your philosophy on maintaining design consistency across an organization?"

• "What is your approach to User Research and validation? How do you ensure your designs are tested effectively and iteratively improved based on data?" Company & Culture Questions:

• "What interests you about KPN and the ePartners team specifically?"

• "How do you see yourself contributing to the UX Guild community?"

• "How do you approach working in a hybrid environment and collaborating with remote and in-office colleagues?"

• "What are your thoughts on KPN's mission or its position in the Dutch market?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and contributions, the design process, key decisions and rationale, challenges faced, solutions implemented, and quantifiable results or impact.

• Focus on Systems Thinking: Explicitly demonstrate how you approached the interconnectedness of systems and designed holistically. Use diagrams or explain your system mapping process.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs) effectively. If possible, have interactive prototypes ready to demonstrate.

• Quantify Impact: Wherever possible, use data (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the value of your design work.

• Practice Your Pitch: Rehearse your presentation to ensure it flows well, stays within the allotted time, and clearly communicates your expertise and passion for UX. Be ready for Q&A.

📝 Enhancement Note: Interview preparation should heavily focus on showcasing systems thinking, complex problem-solving, and the ability to collaborate and contribute to a design community. The portfolio presentation is a key opportunity to demonstrate these skills.

📌 Application Steps

To apply for this UX Designer position at KPN:

• Submit your application through the provided link on SmartRecruiters.

• Tailor Your Resume: Highlight your 6+ years of UX design experience, specific achievements in designing digital ecosystems, and experience with Design Systems and stakeholder presentations. Use keywords from the job description such as "systems thinking," "user journeys," "prototyping," and "design systems."

• Curate Your Portfolio: Select 2-3 of your strongest projects that best demonstrate your ability to handle complex digital challenges, your systems thinking approach, and your impact. Ensure each project clearly outlines the problem, your role, process, solutions, and outcomes. Prepare to present these projects concisely and effectively.

• Prepare for Interviews: Research KPN and its digital offerings. Anticipate questions about your design process, how you handle complexity and collaboration, and your contributions to design communities. Practice presenting your portfolio.

• Understand the "ePartners" Context: Think about how your UX skills can specifically benefit partner relationships and digital sales/service journeys.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---