UX Designer

📍 Job Overview

Job Title: UX Designer

Company: NinjaOne

Location: Bandung City, West Java, Indonesia

Job Type: Full-Time

Category: UX/UI Design Operations

Date Posted: 2026-06-14T00:00:00

Experience Level: 2-5 Years

Remote Status: Hybrid (Onsite 2 days/week)

🚀 Role Summary

• Spearhead the end-to-end user experience (UX) design process for web and mobile applications, ensuring intuitive and user-friendly product interfaces.

• Drive user-centered design methodologies, translating complex requirements into actionable design solutions that align with customer needs and business objectives.

• Contribute to the evolution and maintenance of a comprehensive design system, promoting consistency and scalability across multiple product modules and features.

• Collaborate closely with Product Managers, Developers, and fellow Designers in an agile environment to deliver high-quality, impactful user experiences.

• Leverage data analytics, user research, and AI-powered tools to inform design decisions and measure product outcomes, driving continuous improvement in product usability.

📝 Enhancement Note: While the raw job title is "UX Designer," this role heavily involves operationalizing design processes within a product development lifecycle, particularly in a SaaS environment. Therefore, it's categorized under "UX/UI Design Operations" to highlight the process-driven and cross-functional nature critical for operations professionals. The emphasis on design systems, data-informed decisions, and collaboration underscores its operational significance.

📈 Primary Responsibilities

• Lead the identification and analysis of user experience problems across products, focusing on improving usability based on user needs and insights.

• Conduct user research and design discovery initiatives, defining problem spaces in collaboration with Product Managers and stakeholders.

• Design thoughtful, reusable, and scalable user flows and interaction patterns across various product modules and features.

• Create detailed wireframes, mockups, and interactive prototypes to effectively communicate design ideas and solutions.

• Deliver pixel-perfect UI designs and provide implementation support to engineering teams to ensure high-fidelity execution.

• Actively build, maintain, and evolve UI components, contributing significantly to the growth and consistency of the design system.

• Ensure interface consistency across multiple products while respecting the unique context and requirements of each.

• Map user journeys to business goals, utilizing UX metrics and product data to iteratively refine design decisions.

• Facilitate cross-functional collaboration through workshops, design critiques, and review sessions with Product Managers, engineers, and designers.

• Proactively contribute to the improvement of cross-functional collaboration processes and team workflows, enhancing overall product development efficiency.

• Provide guidance and mentorship to junior designers while managing multiple projects with increasing levels of ownership and accountability.

📝 Enhancement Note: The responsibilities outline a full-cycle UX design role with a strong emphasis on process, collaboration, and impact. The inclusion of "improving cross-functional collaboration processes and team workflows" and "providing guidance and support to junior designers" indicates an operational leadership and process optimization component, common in more senior or lead design roles within operations-focused teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 2 years of experience working on end-to-end UX design projects for web or mobile applications, with a strong portfolio demonstrating user-centered problem-solving, design thinking, and measurable product outcomes.

Required Skills:

• Proven experience in end-to-end UX design for web or mobile applications.

• Strong portfolio showcasing user-centered problem-solving, design thinking, and demonstrable product outcomes.

• Proficiency in design and prototyping tools such as Figma.

• Hands-on experience with design validation tools like Maze, Lookback, or similar.

• Practical experience utilizing AI-powered tools and workflows within the design process (research, ideation, content generation, prototyping, productivity).

• Demonstrated experience in Design Discovery and Design Validation processes, including user research, usability testing, insight synthesis, and translating findings into actionable design decisions.

• Solid understanding of responsive web and mobile design principles, information architecture, interaction design, grid systems, and scalable UI component structures.

• Ability to translate complex requirements into intuitive user flows, wireframes, mockups, and interactive prototypes with a focus on usability and visual detail.

• Strong communication, presentation, and collaboration skills, with the ability to articulate design rationale effectively in agile, fast-paced environments.

• Demonstrated ability to manage multiple design initiatives simultaneously with strong ownership, accountability, adaptability, and a growth mindset.

• Proficiency in both Bahasa Indonesia and English (written and verbal). Preferred Skills:

• Experience designing SaaS dashboards, admin panels, or web-based business tools.

• Familiarity with validation tools like Maze, Lookback, or similar.

• Hands-on experience with data-informed design approaches, leveraging tools such as Google Analytics, Hotjar, Pendo, or similar.

• Strong business acumen, understanding of business models, SaaS concepts, product strategy, customer journeys, and key business metrics.

• Familiarity with front-end implementation constraints, component-based development, and design-to-development collaboration.

📝 Enhancement Note: The specific mention of "SaaS dashboards, admin panels, or web-based business tools" and "data-informed design approaches" points towards a need for operational efficiency and business impact, common in B2B SaaS product design. The emphasis on AI tools suggests a forward-thinking approach to design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of UX/UI design projects that clearly demonstrate an end-to-end design process, from initial problem definition to final implementation support.

• Case studies detailing user research methodologies, problem discovery, ideation phases, and the rationale behind design decisions.

• Prototypes and wireframes illustrating user flows, interaction design, and information architecture, with clear explanations of user journeys.

• Examples of UI design, showcasing attention to detail, visual hierarchy, and adherence to design principles.

• Evidence of contributions to design systems, including UI component examples and their application across different product contexts.

• Demonstrations of how data and user feedback were leveraged to inform design iterations and achieve measurable product outcomes. Process Documentation:

• Showcase examples of how you have documented design processes, workflows, and system components for team reference and scalability.

• Illustrate contributions to or maintenance of design system documentation, ensuring clarity and usability for developers and other designers.

• Provide examples of how you have synthesized user research and analytics data into actionable design requirements and specifications.

📝 Enhancement Note: For a UX role with an operational focus, the portfolio is critical to demonstrate not just final output, but the process by which that output is achieved. This includes how candidates approach problem-solving, collaborate, use data, and maintain consistency, all key aspects of design operations.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: IDR 15,000,000 - IDR 25,000,000 per month (approx. $900 - $1,500 USD, subject to exchange rates).

• Methodology: This estimate is based on research for experienced UX Designers (2-5 years) in Bandung, Indonesia, considering the cost of living and typical industry compensation for tech roles in the region. NinjaOne's global presence and focus on SaaS products suggest compensation may align with competitive international standards for the Indonesian market.

Benefits:

• Hybrid work environment, offering flexibility and work-life balance.

• Free in-office lunches provided throughout the week, enhancing the on-site experience.

• Significant opportunities for personal and professional growth and advancement within a fast-growing company.

• Access to a renowned training platform for continuous skill development.

• Competitive compensation package.

• Opportunity to collaborate with an amazing international workforce.

Working Hours: Standard full-time working hours, likely aligned with a 40-hour work week, with flexibility for hybrid arrangements. Specific daily schedules will be discussed during the interview process, balancing operational needs with employee well-being.

📝 Enhancement Note: Salary is estimated based on location (Bandung, Indonesia) and experience level (2-5 years) for a UX Designer role in the tech industry. Benefits are directly extracted from the provided text and highlighted for their relevance to employee experience and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / IT Services (Unified IT Operations Platform)

Company Size: Large (Likely 500-1000+ employees globally, based on typical growth patterns for successful SaaS companies of NinjaOne's description).

Founded: NinjaOne has a history of significant growth and customer retention, indicating a stable yet dynamic operational environment.

Team Structure:

• The role is part of a global Product Team, implying a distributed workforce with cross-functional collaboration as a key element.

• The UX Designer will work closely with Product Managers and Developers, forming a core product development pod or squad.

• Reporting likely to a Design Lead or Head of Product Design within the global team. Methodology:

• Agile development methodologies are implied by the mention of fast-paced environments and collaboration with developers.

• Data-driven decision-making is a core tenet, with emphasis on UX metrics, product data, and analytics tools.

• Design system development and maintenance represent a structured approach to ensuring design consistency and efficiency.

• User-centered design is the foundational methodology for product development.

Company Website: https://www.ninjaone.com/

📝 Enhancement Note: NinjaOne's focus on "Unified IT Operations" and its "98% customer satisfaction score" suggest a culture that values efficiency, reliability, and customer success, which directly impacts how design operations are perceived and executed. The company's growth trajectory indicates a need for scalable design processes and a proactive approach to product development.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level to senior UX Designer position. It involves end-to-end project ownership, contribution to design systems, and potential mentorship of junior designers, indicating a career path beyond individual contributor roles.

Reporting Structure: The UX Designer will report within a global Product Team structure, likely to a Design Lead or Manager. They will collaborate extensively with Product Managers and Software Engineers, forming integral parts of product development pods.

Operations Impact: The UX Designer's impact is directly tied to enhancing product usability, driving customer adoption and satisfaction, and contributing to the overall efficiency of the product development lifecycle. By creating intuitive interfaces and scalable design systems, they reduce development friction and improve user retention, directly influencing business metrics like customer satisfaction and product stickiness.

Growth Opportunities:

• Specialization: Deepen expertise in SaaS UX, design systems, or user research methodologies.

• Leadership: Transition into a Senior UX Designer role, Lead UX Designer, or potentially a Product Design Manager role, overseeing a team or specific product areas.

• Skill Development: Gain advanced proficiency in AI-powered design tools, data analytics for design, and cross-functional process optimization.

• Cross-functional Exposure: Develop a broader understanding of product strategy, business objectives, and engineering constraints through close collaboration.

📝 Enhancement Note: The role offers a clear progression path within a growing SaaS company, emphasizing not just design skills but also operational contributions like process improvement and system development. The emphasis on "measurable product outcomes" and "business acumen" positions this role as strategically important to the company's success.

🌐 Work Environment

Office Type: Hybrid work model, requiring at least 2 days per week in the Bandung office. This suggests a blend of focused individual work and collaborative team interaction.

Office Location(s): Bandung, West Java, Indonesia.

Workspace Context:

• The office environment is likely designed to foster collaboration, with dedicated spaces for team meetings, workshops, and design critiques.

• Access to necessary design tools, software, and potentially prototyping labs within the office.

• Opportunities for informal interactions with colleagues from various departments, fostering a connected company culture.

• The hybrid model supports focused work at home while leveraging office resources for collaborative activities.

Work Schedule: Standard full-time working hours (approx. 40 hours/week), with a hybrid arrangement allowing for flexibility in how and where work is performed, balanced against the requirement for in-office collaboration days.

📝 Enhancement Note: The hybrid nature indicates a modern work environment that values flexibility while ensuring the operational benefits of in-person collaboration for design and product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's core requirements.

• Portfolio Presentation & Discussion: A session where you present key projects from your portfolio, explaining your process, design decisions, and the impact of your work. Be prepared to discuss your approach to user research, problem-solving, and design system contributions.

• Technical/Skills Assessment: Possibly a hands-on design exercise or a technical interview focusing on specific tools (e.g., Figma) or design principles.

• Cross-functional Interviews: Meetings with Product Managers and Engineers to assess collaboration style, communication skills, and understanding of the product development lifecycle.

• Hiring Manager/Team Lead Interview: A final discussion to evaluate cultural fit, career aspirations, and overall suitability for the team and company.

Portfolio Review Tips:

• Highlight Process, Not Just Pixels: Showcase your thought process, user research, problem definition, and iterative design stages.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the positive outcomes of your designs (e.g., improved conversion rates, increased user satisfaction, reduced task completion time).

• Demonstrate Design System Contributions: If you've worked on design systems, clearly articulate your role, the components you created or maintained, and how you ensured consistency.

• Showcase SaaS Experience: If you have experience with SaaS dashboards or admin panels, emphasize these projects.

• Explain AI Tool Usage: Be ready to discuss how you've integrated AI tools into your workflow and the benefits it brought to your design process.

• Tailor to NinjaOne: Research NinjaOne's products and target audience to frame your portfolio examples effectively.

Challenge Preparation:

• Be prepared for a design challenge that might involve a hypothetical problem related to NinjaOne's product suite or a similar SaaS context.

• Practice articulating your design decisions clearly and concisely, focusing on the "why" behind your choices.

• Understand how to balance user needs, business goals, and technical constraints in your solutions.

• Prepare to discuss your collaboration style and how you handle feedback from stakeholders.

📝 Enhancement Note: The application process emphasizes a deep dive into the candidate's design process and operational capabilities rather than just visual output. The portfolio review is a critical operational gate.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma is explicitly required. Proficiency in creating wireframes, mockups, and interactive prototypes is essential.

• Validation & Research: Familiarity with tools such as Maze, Lookback, or similar for usability testing and user feedback collection.

• AI-Powered Design Tools: Hands-on experience leveraging AI for research, ideation, content generation, prototyping, and general productivity enhancement.

Analytics & Reporting:

• Experience with data-informed design approaches using tools like Google Analytics, Hotjar, Pendo, or similar platforms to analyze user behavior and inform design decisions. CRM & Automation:

• While not explicitly mentioned, familiarity with CRM systems (like Salesforce, HubSpot) and automation platforms might be beneficial for understanding the broader SaaS ecosystem and user journey context, especially in B2B SaaS.

📝 Enhancement Note: The tech stack highlights a modern UX approach, emphasizing collaborative design tools (Figma), user validation, data analytics for decision-making, and the integration of emerging AI technologies within the design workflow.

👥 Team Culture & Values

Operations Values:

• Customer Success Focused: A strong emphasis on customer satisfaction (98% score) implies a culture where user needs and product usability are paramount.

• Data-Driven: Decisions are informed by metrics, analytics, and user feedback, promoting an analytical and objective approach.

• Efficiency & Scalability: The development of design systems and focus on reusable components points to a value placed on creating efficient, scalable solutions.

• Collaboration & Curiosity: The description mentions a "collaborative, kind, and curious community," suggesting an environment that encourages teamwork, knowledge sharing, and continuous learning.

• Growth Mindset: Explicitly mentioned as a required trait, indicating a culture that embraces challenges, learning from mistakes, and striving for improvement.

Collaboration Style:

• Cross-functional Integration: Close collaboration with Product Managers and Developers is fundamental to the role, requiring strong communication and partnership skills.

• Agile Environment: Work is likely conducted in an agile, fast-paced setting, necessitating adaptability and iterative teamwork.

• Design Reviews & Critiques: The team culture likely includes regular design reviews and critiques, fostering constructive feedback and collective problem-solving.

• Knowledge Sharing: Encouragement of sharing best practices, insights from research, and contributions to the design system.

📝 Enhancement Note: NinjaOne's culture appears to be a blend of operational excellence (customer success, efficiency) and a people-centric approach (collaboration, curiosity, growth). This is crucial for a UX Designer to thrive, as they need to balance user advocacy with business objectives and team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for users while ensuring designs align with complex business objectives and technical constraints in a fast-paced SaaS environment.

• Maintaining Design Consistency: Ensuring a cohesive user experience across multiple products and features, especially as the product suite grows, requires diligent management of the design system.

• Integrating AI Effectively: Staying abreast of and strategically integrating emerging AI tools into the design workflow to enhance efficiency and quality without compromising core design principles.

• Cross-functional Alignment: Navigating and optimizing collaboration with Product Management and Engineering teams in a global, hybrid work setting to ensure seamless product development.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to become a subject matter expert in areas like SaaS UX, accessibility, or complex data visualization.

• Design Leadership: Potential to grow into senior or lead design roles, mentoring junior designers and influencing product strategy.

• AI in Design: Deepen expertise in leveraging AI tools for design research, ideation, and workflow optimization.

• Product Strategy Involvement: Gain deeper insights into product strategy, business models, and key performance indicators through close collaboration with Product Managers.

📝 Enhancement Note: The challenges are framed around the operational complexities of designing for a growing SaaS product, while growth opportunities focus on skill enhancement, leadership potential, and strategic contribution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, negotiation skills, and data-informed decisions.)

• "How do you approach building or contributing to a design system? What are the key challenges and best practices?" (Highlight your understanding of scalability, consistency, and developer collaboration.)

• "Walk us through a complex UX project from your portfolio. What was the problem, your process, the challenges you faced, and the measurable impact?" (Be ready to present 2-3 key projects, detailing your role and contributions.)

• "How have you leveraged AI tools in your design process? Can you provide specific examples of how they improved your efficiency or design quality?" (Be prepared to discuss practical applications beyond just ideation.) Company & Culture Questions:

• "What interests you about NinjaOne and our Unified IT Operations Platform?" (Research their product and market position.)

• "How do you approach collaboration with Product Managers and Engineers, especially in a hybrid environment?" (Emphasize your communication and teamwork skills.)

• "How do you stay updated on the latest UX trends and technologies, particularly AI in design?" (Demonstrate your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure: Use a clear narrative for each case study: Problem -> Research -> Ideation -> Solution -> Outcome.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Include flow diagrams and system component examples where relevant.

• Metrics: Quantify your impact whenever possible. If direct metrics are unavailable, discuss anticipated benefits or qualitative feedback.

• Role Clarity: Clearly define your specific contributions, especially in team projects.

• Conciseness: Be mindful of time; focus on the most impactful aspects of your work.

📝 Enhancement Note: Interview preparation advice is tailored to assess operational competencies, strategic thinking, and the ability to integrate new technologies like AI within established design processes.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided jobvite.com link.

• Portfolio Customization: Curate your portfolio to prominently feature projects that demonstrate end-to-end UX design process, user-centered problem-solving, and ideally, experience with SaaS products or dashboards. Ensure case studies highlight your role, methodology, and measurable outcomes.

• Resume Optimization: Tailor your resume to emphasize keywords related to UX design, UI design, design systems, user research, prototyping, Figma, AI-powered tools, and data-informed design. Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio case studies concisely and effectively. Prepare to discuss your design philosophy, collaboration style, and how you approach challenges. Research NinjaOne's products and company mission.

• Company Research: Understand NinjaOne's Unified IT Operations Platform, their target audience, and their market position. This will help you tailor your answers and demonstrate genuine interest in their operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.