UX Copywriter

📍 Job Overview

Job Title: UX Copywriter

Company: Zilch

Location: London, Victoria, United Kingdom

Job Type: Full-time

Category: Content Design / UX Writing

Date Posted: 2026-08-28

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Craft compelling and user-centric copy for Zilch's digital products, focusing on the app and website to enhance user experience and brand engagement.

• Collaborate closely with Product Design, Product Management, and Engineering teams throughout the entire product development lifecycle, from initial discovery to final launch.

• Develop and optimize customer-facing content across various digital touchpoints, including essential help articles, FAQs, SEO-optimized content, and critical operational communications.

• Ensure all copy adheres to customer needs, business objectives, and stringent regulatory requirements, maintaining clarity, helpfulness, and compliance.

📝 Enhancement Note: This role is positioned within the fintech industry, emphasizing the need for clear, compliant, and user-friendly copy that builds trust and drives adoption. The hybrid work model offers a blend of in-office collaboration and remote flexibility.

📈 Primary Responsibilities

• Partner with Product Design to develop clear, engaging, and intuitive copy for the Zilch app and website, encompassing new feature rollouts and comprehensive customer journey flows.

• Actively participate in the product development process alongside product managers, designers, and engineers, contributing copywriting expertise from ideation through to deployment.

• Write, refine, and optimize customer-facing content for all digital touchpoints, including informative help articles, comprehensive FAQs, SEO-driven content, and essential operational communications.

• Strategically balance user needs, overarching business goals, and regulatory compliance to produce content that is not only clear and helpful but also legally sound.

• Leverage customer insights, performance data, and A/B testing methodologies to iteratively improve content efficacy and enhance overall customer journeys.

• Champion accessibility standards, brand consistency, and best practices in UX writing and content design across all product communications.

• Provide targeted copy support for broader business initiatives, such as product launches, marketing campaigns, and new strategic projects as required.

📝 Enhancement Note: The responsibilities highlight a blend of tactical content creation and strategic involvement in the product development process, requiring a candidate who can think both creatively and analytically. Emphasis on data-driven improvements and accessibility points to a mature content design function.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, Marketing, Journalism, or a related field is often preferred for roles requiring strong writing and communication skills. Equivalent practical experience will be strongly considered.

Experience: 2-5 years of professional experience in UX writing, content design, or copywriting, with a demonstrated focus on digital products and user experience.

Required Skills:

• Exceptional writing, editing, and proofreading skills with a strong command of the English language.

• Proven experience creating clear, concise, and engaging content for digital products, such as mobile apps and websites.

• Ability to switch effectively between product-focused copywriting (e.g., onboarding flows, error messages) and brand-focused messaging (e.g., headlines, campaign copy).

• Deep understanding of user-centered design principles and how copy contributes to a seamless user experience.

• Proficiency in collaborating with cross-functional teams, including product designers, product managers, engineers, and marketing specialists.

• Experience with Figma for reviewing and contributing to design mockups.

• Ability to interpret customer insights, data, and testing results to inform content decisions and improvements.

• Strong grasp of brand voice and tone, with the ability to apply it consistently across various communication channels. Preferred Skills:

• Experience writing for SEO to improve organic search visibility.

• Familiarity with working within a regulated industry (e.g., fintech, finance) and understanding compliance requirements.

• Experience with content management systems (CMS) or digital asset management (DAM) tools.

• Knowledge of accessibility guidelines (e.g., WCAG) and inclusive language practices.

• Experience with user testing and usability studies.

📝 Enhancement Note: The requirement for Figma experience is crucial, indicating that the UX Copywriter will be embedded within the design workflow. SEO and regulated industry experience are noted as bonuses, suggesting opportunities for growth and specialization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of UX writing or content design projects that showcase your ability to solve user problems through clear and effective copy.

• Demonstrations of how your copy has improved user flows, reduced friction, or enhanced engagement within digital products.

• Examples of adapting copy to different user contexts, product features, and brand voice guidelines.

• Case studies detailing your process, including user research, content strategy, writing, testing, and iteration. Process Documentation:

• Showcase your approach to user research and how it informs your copywriting decisions.

• Present examples of your content strategy development, including how you define voice, tone, and messaging frameworks.

• Illustrate your workflow for collaborating with designers, product managers, and engineers on content creation and implementation.

• Provide evidence of how you use data, A/B testing, or user feedback to iterate and optimize copy.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should prepare to articulate their process, demonstrate problem-solving through copy, and highlight measurable impact. Case studies that show collaboration and data-driven decision-making will be highly valued.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level UX Copywriter in London, UK, with 2-5 years of experience, the estimated salary range is £45,000 - £65,000 per annum. This range accounts for the cost of living in London, the specific demands of the fintech sector, and the hybrid work model.

Benefits:

• Compensation & Savings: Pension scheme, Death in Service scheme, Income Protection, Share Options Scheme (for permanent employees), 5% back on in-app purchases, £200 for WFH Setup.

• Health & Wellbeing: Comprehensive Private Medical Insurance (including GP consultations, prescribed medication, in-patient/out-patient care, mental health support, optical, dental, audiological, physiotherapy, advanced cancer cover, menopause support), Employee Assistance Programme (unlimited mental health sessions, 24/7 remote GP & physiotherapy, 24/7 helpline), Savings & discounts on everyday shopping, 1:1 personalised well-being consultations, Gym membership discounts.

• Family Friendly Policies: Enhanced maternity pay, enhanced paternity pay, enhanced adoption pay, enhanced shared parental leave.

• Learning & Development: Support for Professional Qualifications, Professional Memberships, access to a Learning Suite for e-courses, Internal Training Programmes, FCA & Regulatory training.

• Workplace Perks: Hybrid working (office-based Mon, Wed, Thu; remote Tue, Fri), Casual dress code, Workplace socials, Healthy snacks.

Working Hours: The standard working hours are 40 hours per week. The hybrid model allows for flexibility, with three days in the London office and two days remote.

📝 Enhancement Note: Zilch offers a robust benefits package, particularly strong in health and wellbeing, and family support. The inclusion of WFH setup allowance and share options reflects a modern approach to employee benefits. The salary estimate is based on general UK market data for similar roles and experience levels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech. Zilch operates in the rapidly evolving financial technology sector, providing an "empowering way to pay" that challenges traditional credit models. This environment demands innovation, agility, and a strong focus on customer trust and security.

Company Size: Zilch has achieved "double unicorn status" and serves over 6 million customers, indicating a large, fast-growing, and well-funded organization. This size suggests a dynamic environment with significant resources and opportunities, but also potential for rapid change.

Founded: Launched in 2020, Zilch is a relatively young company, which often translates to a fast-paced, entrepreneurial culture. Being founded recently means a modern approach to technology, operations, and employee experience.

Team Structure:

• The UX Copywriter will be part of the "copy team" and will work closely with Product Design, Product Managers, and Engineers.

• Collaboration is expected across broader business units including Marketing, Customer Support, and Operations, indicating a matrixed or highly cross-functional team environment.

• The reporting structure is likely within a Product or Design department, with a focus on embedding UX writing within product development squads. Methodology:

• Data-Driven Decision Making: The role emphasizes using customer insight, data, and testing to improve content and journeys, suggesting a strong analytical and iterative approach.

• Agile Product Development: Collaboration with Product Managers and Engineers throughout the product development process points to an Agile or Scrum-like methodology.

• User-Centric Design: The core focus on creating clear, intuitive, and enjoyable customer experiences aligns with user-centered design principles.

Company Website: https://www.zilch.com/uk

📝 Enhancement Note: Zilch's rapid growth and fintech focus suggest a dynamic, innovative, and potentially demanding work environment. The emphasis on collaboration and data-driven improvements indicates a mature product development process.

📈 Career & Growth Analysis

Operations Career Level: This UX Copywriter role is positioned at a Mid-Level, requiring 2-5 years of experience. It offers significant responsibility in shaping user experiences through language, bridging the gap between functional product needs and engaging brand communication. The role is foundational within the product development cycle.

Reporting Structure: While not explicitly stated, the UX Copywriter will likely report to a Head of Content Design, Lead UX Writer, or a Product Design Lead. They will work as part of a "copy team" and collaborate extensively with cross-functional teams, including Product Managers, Designers, and Engineers.

Operations Impact: The UX Copywriter's impact is directly tied to the user experience and adoption of Zilch's digital products. By making complex financial services understandable and accessible through clear language, they contribute to customer satisfaction, reduced support queries, increased feature usage, and ultimately, customer retention and business growth. Their work directly influences how users perceive and interact with the Zilch brand.

Growth Opportunities:

• Specialization: Deepen expertise in UX writing for fintech, focusing on compliance, user trust, and complex financial concepts.

• Leadership: Progress to a Senior UX Writer or Content Design Lead role, mentoring junior team members and driving content strategy for larger product initiatives.

• Cross-Functional Mobility: Develop a strong understanding of product management, design, and marketing, potentially leading to roles in product marketing or content strategy.

• Skill Development: Opportunities for professional qualifications, memberships, and internal training programs, as listed in the benefits.

📝 Enhancement Note: This role offers a solid foundation for a career in UX writing, particularly within the high-growth fintech sector. The emphasis on data and collaboration provides avenues for developing strategic skills beyond pure copywriting.

🌐 Work Environment

Office Type: The company offers a hybrid working model, requiring employees to be office-based on Monday, Wednesday, and Thursday, with remote work permitted on Tuesdays and Fridays. This suggests a blend of structured collaboration and individual flexibility.

Office Location(s): The primary office location is in London, Victoria, United Kingdom. This central London location offers good accessibility via public transport.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster collaboration, team cohesion, and spontaneous idea-sharing on office days, while allowing for focused work remotely.

• Tools and Technology: Access to necessary design and collaboration tools, including Figma, is expected. The company operates in a tech-forward industry, implying a modern technology stack.

• Team Interaction: Opportunities for regular interaction with designers, product managers, engineers, and other members of the copy team, facilitating knowledge exchange and collective problem-solving.

Work Schedule: A standard 40-hour work week is expected, with the flexibility of the hybrid model allowing for a balance between in-office presence and remote work.

📝 Enhancement Note: The hybrid model aims to capture the benefits of both in-office and remote work, promoting team synergy while supporting individual focus and work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess relevant experience and skills.

• Portfolio Presentation & Interview: A session where you present your portfolio, discussing your UX writing process, problem-solving approach, and impact on user experience. This will likely involve questions about your collaboration style and how you handle feedback.

• Skills-Based Exercise/Case Study: You may be asked to complete a short writing exercise or a more in-depth case study related to a specific product scenario, testing your ability to apply Zilch's tone of voice and solve a user problem.

• Team/Hiring Manager Interview: A final interview to assess cultural fit, discuss your career aspirations, and ensure alignment with the team's objectives.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest UX writing or content design projects that best demonstrate your skills relevant to fintech and product development.

• Tell a Story: For each project, clearly articulate the problem you were trying to solve, your role, your process (research, ideation, writing, testing, iteration), the challenges you faced, and the measurable results or impact.

• Highlight Collaboration: Show how you worked with designers, product managers, and engineers. Use visuals (screenshots, mockups) to illustrate your work in context.

• Demonstrate Brand Voice: Include examples where you've successfully applied a specific brand voice and tone, ideally showing how you adapted it for different contexts.

• Focus on Impact: Quantify results where possible (e.g., increased conversion rates, reduced error rates, improved task completion times).

Challenge Preparation:

• Understand Zilch's Brand: Familiarize yourself with Zilch's current app and website copy, tone of voice, and overall brand messaging.

• Practice Problem-Solving: Think about common user pain points in fintech apps and how clear copy can address them.

• Prepare for Figma Questions: Be ready to discuss how you've used Figma or similar tools to review designs and integrate copy.

• Anticipate Compliance Questions: Consider how you would approach writing copy for regulated financial products, ensuring clarity and compliance.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on evaluating practical skills through portfolio review and potential exercises. Demonstrating an understanding of the fintech context and Zilch's specific brand will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for reviewing designs, collaborating with designers on UI copy, and understanding the visual context of your writing.

• Word Processors/Document Editors: Google Docs, Microsoft Word for drafting and refining copy.

• Collaboration Platforms: Slack, Microsoft Teams for daily communication and team interaction.

Analytics & Reporting:

• Analytics Tools (e.g., Amplitude, Mixpanel, Google Analytics): While not directly responsible for setting them up, understanding how to interpret data from these tools to inform content decisions is crucial.

• User Feedback Platforms (e.g., Hotjar, SurveyMonkey): Used to gather qualitative insights and user sentiment.

CRM & Automation:

• Customer Support Software (e.g., Zendesk, Intercom): Understanding how copy appears in help articles, FAQs, and customer communications managed through these platforms.

• Content Management Systems (CMS): Potentially used for managing website content or help documentation.

📝 Enhancement Note: Proficiency with Figma is a hard requirement. Familiarity with analytics tools and customer support platforms will be highly beneficial for understanding the impact of UX copy and its integration into broader customer journeys.

👥 Team Culture & Values

Operations Values:

• Empowerment: Reflecting Zilch's mission to empower customers, the team likely values creating clear, accessible, and trustworthy experiences that give users confidence.

• Innovation: Operating in fintech demands a forward-thinking approach, encouraging creative solutions and embracing new technologies and methodologies.

• Customer-Centricity: A deep focus on understanding and serving customer needs, ensuring that all copy is user-focused, helpful, and intuitive.

• Efficiency & Simplicity: The drive to make payments simple and avoid credit costs suggests a value placed on clarity, conciseness, and removing friction in user interactions.

• Collaboration: Working across diverse teams (Product, Design, Engineering, Marketing) highlights a culture that thrives on shared ownership and cross-disciplinary input.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with designers and product managers daily, participating in design sprints, feedback sessions, and product reviews.

• Iterative Feedback Loops: A culture that encourages constructive feedback on copy and content, with an emphasis on continuous improvement.

• Knowledge Sharing: Openness to sharing insights, best practices, and learnings across the team and wider business to elevate content quality and consistency.

📝 Enhancement Note: The company's mission and fast-paced fintech environment likely foster a culture of innovation, customer focus, and strong teamwork. The emphasis on clarity and simplicity in their product is a strong indicator of their operational values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Voice with Compliance: In a regulated industry like fintech, ensuring copy is engaging and on-brand while strictly adhering to legal and regulatory requirements can be a significant challenge.

• Rapid Product Iteration: Keeping pace with a fast-moving product development cycle and consistently updating copy for new features and iterations requires agility and efficient workflows.

• Scalability of Content: As Zilch grows its customer base and product offerings, ensuring content remains scalable, consistent, and relevant across all touchpoints is critical.

• Translating Complex Concepts: Making complex financial terms and processes easy for a broad audience to understand requires strong communication and simplification skills.

Learning & Development Opportunities:

• Fintech Specialization: Gain deep expertise in UX writing specifically for financial services, understanding user psychology and regulatory nuances.

• Product Development Acumen: Develop a comprehensive understanding of the product development lifecycle, user research methodologies, and data analytics.

• Cross-Disciplinary Skill-Building: Enhance skills in areas like SEO, content strategy, and accessibility through collaboration and company-provided training.

• Career Progression: Potential to move into senior UX writing roles, lead content initiatives, or explore related fields like product marketing or content strategy within Zilch.

📝 Enhancement Note: The role offers significant opportunities to develop specialized skills in UX writing for fintech, a high-demand area. The challenges are inherent to a growing fintech company and provide excellent learning experiences.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance a strong brand voice with strict regulatory requirements. How did you approach it, and what was the outcome?" (Focus on process, problem-solving, and outcome.)

• "Walk us through your process for creating copy for a new feature in a mobile app. How do you collaborate with designers and product managers?" (Highlight collaboration, user-centricity, and workflow.)

• "How do you use data and customer feedback to iterate on and improve UX copy? Can you provide an example?" (Demonstrate analytical skills and iterative approach.) Company & Culture Questions:

• "What attracts you to Zilch and our mission to empower customers with a better way to pay?" (Show genuine interest in the company's purpose.)

• "How do you approach maintaining brand consistency across different product touchpoints and teams?" (Discuss your understanding of brand voice and consistency.)

• "Describe your ideal collaboration with product designers and engineers. How do you ensure your copy integrates seamlessly with the user interface?" (Focus on teamwork and practical integration.) Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the user problem or business goal for each project.

• Show, Don't Just Tell: Use visuals (screenshots, mockups) to contextualize your copy. Explain your design choices and how the copy supports the UI.

• Quantify Impact: Where possible, present metrics that demonstrate the success of your copy (e.g., increased conversion, reduced errors, improved task completion).

• Explain Your Process: Detail your research, writing, testing, and iteration steps. Be prepared to discuss why you made certain copy choices.

• Be Ready for Figma Questions: If your portfolio includes Figma work, be prepared to discuss it. If not, be ready to explain how you'd work with the tool.

📝 Enhancement Note: Interviews will likely assess your ability to think strategically, collaborate effectively, and demonstrate tangible results through your portfolio. Be prepared to discuss your process and how you approach challenges specific to fintech and UX writing.

📌 Application Steps

To apply for this UX Copywriter position:

• Submit your application through the provided link on Ashby.

• Tailor Your Resume: Highlight your experience with digital products, UX writing, content design, and collaboration with product teams. Use keywords from the job description.

• Curate Your Portfolio: Select your strongest UX writing case studies that demonstrate problem-solving, user-centricity, brand voice application, and measurable impact. Ensure it's easily accessible (e.g., a personal website, PDF, or dedicated portfolio platform).

• Prepare Your Presentation: Practice walking through your portfolio projects, clearly articulating your process, role, challenges, and outcomes. Be ready to discuss your approach to UX writing in a fintech context.

• Research Zilch: Understand their mission, product, target audience, and current brand voice. This will help you tailor your application and prepare for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.