UX Consultant

📍 Job Overview

Job Title: UX Consultant

Company: Exavalu Solutions India Pvt Ltd

Location: Remote

Job Type: Contract

Category: User Experience (UX) / Customer Experience (CX) Consulting

Date Posted: 2026-08-21

Experience Level: Senior (10+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive the evaluation, improvement, and transformation of enterprise application usability and customer experience.

• Identify user pain points, conduct heuristic evaluations, and analyze user journeys to enhance digital platforms.

• Develop structured usability improvement roadmaps with actionable design recommendations.

• Collaborate closely with product teams, designers, and engineers to ensure intuitive and engaging user experiences.

• Focus on improving customer satisfaction and contributing to enhanced Net Promoter Score (NPS) and overall customer experience metrics.

📝 Enhancement Note: This role is explicitly for a "Senior UX Consultant," indicating a need for deep expertise and a strategic approach to user experience challenges within enterprise applications. The emphasis on "transforming" usability and "improving" NPS suggests a focus on driving tangible business outcomes through UX initiatives.

📈 Primary Responsibilities

• Conduct comprehensive usability assessments and heuristic evaluations of existing enterprise applications and digital platforms to identify friction points and navigation challenges.

• Perform in-depth user journey analysis to pinpoint areas for simplification and improved interaction design, ensuring alignment with user needs and business objectives.

• Develop and present actionable UX and design recommendations, outlining improvements to user flows, information architecture, and overall usability.

• Create structured usability improvement roadmaps, prioritizing initiatives based on customer impact, business value, and implementation feasibility.

• Test applications from an end-user perspective, conducting usability testing to validate workflows and design changes, and ensuring a seamless customer experience across all digital touchpoints.

• Support initiatives aimed at improving Net Promoter Score (NPS), customer satisfaction, and other key customer experience metrics by analyzing customer feedback and usability findings.

• Collaborate with Product Managers, Business Analysts, UI/UX Designers, Developers, and QA teams through workshops and discussions to understand challenges and present findings.

• Advocate for a user-centered and customer-focused approach throughout the product lifecycle, ensuring continuous improvement and experience transformation.

📝 Enhancement Note: The responsibilities highlight a blend of analytical rigor (usability assessments, journey mapping) and strategic output (roadmaps, recommendations). The emphasis on "connecting UX improvements with measurable customer and business outcomes" is critical for demonstrating the value of UX in a consulting capacity.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, UX Design, Psychology, Computer Science, or a related field is typically expected for this level of role.

Experience: 10 to 12 years of progressive experience in UX, Usability Consulting, Customer Experience (CX), or Digital Experience (DX).

Required Skills:

• UX Consulting: Proven track record in advising on and implementing UX best practices within complex environments.

• Usability Analysis & Testing: Expertise in conducting comprehensive usability assessments, heuristic evaluations, and hands-on usability testing.

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles throughout the product development lifecycle.

• UX Research & Journey Mapping: Strong experience in user research methodologies, customer journey mapping, and identifying user pain points.

• UX Strategy & Roadmap Development: Ability to define and articulate UX strategies and develop structured improvement roadmaps.

• Actionable Recommendations: Capacity to translate findings into practical, data-driven design and usability recommendations.

• Enterprise Application Experience: Experience working with complex enterprise-level or customer-facing applications.

• Stakeholder Management & Communication: Excellent skills in managing relationships with diverse stakeholders and presenting findings and recommendations effectively.

• Outcome-Oriented: Ability to connect UX improvements directly to measurable customer and business outcomes (e.g., NPS, satisfaction, efficiency).

• Agile Methodologies: Experience working within Agile product development environments, demonstrating adaptability and collaborative spirit.

Preferred Skills:

• Proficiency with UX/UI design and prototyping tools such as Figma, Adobe XD, Sketch, Axure, or InVision.

• Familiarity with analytics platforms like Google Analytics, Adobe Analytics, or product analytics tools.

• Experience with user feedback and testing platforms like Hotjar or customer feedback platforms.

• Knowledge of design systems, design thinking, service design, and persona development.

• Experience in workshop facilitation and collaborative design activities (e.g., Miro).

• Understanding of accessibility standards (WCAG) and their implementation.

• Domain experience in Insurance or Financial Services.

📝 Enhancement Note: The required skills list is extensive and covers both foundational UX expertise and consulting capabilities. The "Preferred Skills" section provides excellent insight into the specific tools and methodologies the company values, which can be a significant advantage for candidates to highlight.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 10-12 years of UX and CX consulting work.

• Demonstrations of end-to-end project lifecycles, from initial problem identification through to implemented solutions and measured impact.

• Case studies detailing specific usability challenges faced, the analytical approach taken (e.g., heuristic evaluation, user testing, journey mapping), and the resulting design recommendations.

• Evidence of developing and implementing usability improvement roadmaps and strategies for enterprise applications.

• Examples of how UX improvements were directly linked to measurable outcomes such as increased customer satisfaction, improved NPS, enhanced efficiency, or reduced user errors.

• Documentation of stakeholder collaboration and communication strategies used to gain buy-in and drive adoption of UX recommendations. Process Documentation:

• Showcase your structured approach to conducting usability analyses and heuristic evaluations.

• Illustrate your methodology for user journey mapping and identifying critical user pain points within complex applications.

• Provide examples of your process for translating research findings into actionable design and usability recommendations.

• Detail your framework for prioritizing UX initiatives and developing comprehensive usability improvement roadmaps.

• Demonstrate your approach to testing applications from an end-user perspective and validating improvements.

📝 Enhancement Note: For a senior consulting role, the portfolio is paramount. It needs to go beyond just visual design and demonstrate strategic thinking, analytical rigor, and the ability to drive measurable business impact through UX initiatives. Emphasis should be on the process and outcomes, not just the final designs.

💵 Compensation & Benefits

Salary Range: Given the 10-12 years of experience requirement, the senior level, and the contract nature of this role, a competitive hourly or daily rate is expected. In India, for a Senior UX Consultant with this experience, rates could range from ₹3,000 to ₹7,000+ per hour, or an equivalent monthly/project-based compensation. This estimate is based on industry benchmarks for senior-level contract UX professionals in India, considering the demand for specialized consulting skills. Actual compensation will depend on negotiation, specific project scope, and candidate's proven track record.

Benefits:

• Diversity and Inclusion Initiatives: Commitment to building a diverse and inclusive workforce, welcoming all qualified candidates.

• Flexible Work Arrangements: Options for flexible working hours, remote work, and potentially part-time engagements based on business needs.

• Welcome Back Program: Support for individuals returning to the workforce after a long break due to health or family reasons.

Working Hours: The role is stated as remote, and while specific hours are not detailed, a standard full-time commitment of approximately 40 hours per week is typical for contract consultants. The mention of flexibility suggests potential for non-traditional hours depending on project demands and team collaboration needs.

📝 Enhancement Note: As this is a contract role, benefits are typically less comprehensive than full-time employment. The provided benefits focus on inclusivity and flexibility, which are valuable for contract professionals. The salary range is an estimate based on market data for senior contract UX roles in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / IT Services & Consulting. Exavalu Solutions India Pvt Ltd operates within the broader technology sector, likely providing IT consulting and solutions to various clients. The mention of "enterprise applications" and "financial services/insurance domain experience" suggests a focus on B2B solutions and potentially specialized industry verticals.

Company Size: While not explicitly stated in the provided data, the .com domain and the presence on a recruitment platform suggest a professional organization, likely with a significant employee base or a structured approach to talent acquisition.

Founded: Information not provided, but the company's professional online presence indicates established operations.

Team Structure:

• This role likely operates within a dedicated UX/CX consulting practice or is embedded within client project teams.

• The consultant will report to a project lead, engagement manager, or a senior UX/CX leader within Exavalu or the client organization.

• Close collaboration is expected with Product Managers, Business Analysts, UI/UX Designers, Developers, and QA teams, both within Exavalu and at the client's site. Methodology:

• Data Analysis & Insights: Emphasis on data-driven UX improvements, leveraging usability testing, analytics, and customer feedback.

• Workflow Planning & Optimization: Focus on mapping and optimizing user journeys and application workflows for enhanced efficiency and user satisfaction.

• Automation & Efficiency: While not directly an automation role, the consultant's recommendations will likely aim to improve application efficiency and user task completion rates.

Company Website: www.exavalu.com

📝 Enhancement Note: The company's focus on "enterprise applications" and the specific mention of "Insurance or Financial Services Domain Experience" are key indicators. Candidates with experience in these sectors will find a more direct alignment with the company's likely client base and project types.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Consultant position, requiring 10-12 years of experience. It signifies a lead or expert role responsible for driving significant UX/CX improvements, strategy development, and stakeholder engagement.

Reporting Structure: The consultant will likely report to a senior manager or director within Exavalu's consulting division or directly to a client stakeholder responsible for product/digital experience. The role involves significant autonomy in conducting assessments and formulating recommendations.

Operations Impact: The role's primary impact is on enhancing the usability and customer experience of enterprise applications, which directly influences customer satisfaction, adoption rates, Net Promoter Score (NPS), and potentially operational efficiency and client retention for Exavalu's clients.

Growth Opportunities:

• Leadership in Engagements: Opportunity to lead UX consulting engagements, manage client relationships, and mentor junior consultants.

• Specialization: Deepen expertise in specific domains (e.g., Financial Services, Insurance) or UX methodologies (e.g., CX Strategy, Service Design).

• Client Success: Contribute to high-profile projects that drive significant business impact, leading to potential repeat engagements and client advocacy.

• Internal Development: Potential to contribute to Exavalu's internal UX best practices, tool development, or training programs.

📝 Enhancement Note: As a contract role, formal "career growth" might be less defined than in a permanent position. However, the seniority of the role offers opportunities for high-impact project leadership, skill enhancement through diverse client challenges, and building a strong consulting portfolio.

🌐 Work Environment

Office Type: The job description explicitly states "This is a remote position."

Office Location(s): As the role is fully remote, there are no specific office locations tied to this position. However, Exavalu Solutions India Pvt Ltd is based in India, suggesting the company has a physical presence there, but this contract role is location-independent.

Workspace Context:

• Remote Collaboration: The work environment will be primarily remote, requiring strong self-discipline, communication, and proficiency with remote collaboration tools.

• Tools & Technology: Access to standard remote work software, and potentially specific UX/CX tools provided by the client or Exavalu for project execution (e.g., Figma, Miro, analytics platforms).

• Cross-functional Interaction: Opportunities to interact with diverse teams and stakeholders across different organizations and disciplines.

Work Schedule: The role is remote, with the potential for flexible working hours as mentioned in the benefits. A standard 40-hour work week is typical, but project deadlines and client needs may necessitate some flexibility.

📝 Enhancement Note: The fully remote nature is a significant factor. Candidates should be comfortable with independent work, proactive communication, and managing their own schedule effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio to assess experience and alignment with the role's requirements.

• Technical/Consulting Interview: A deep dive into your UX/CX expertise, methodologies, and experience with usability analysis, testing, and strategy development. Expect scenario-based questions and discussions about past projects.

• Portfolio Presentation: A dedicated session where you will present selected case studies from your portfolio, demonstrating your problem-solving approach, process, and impact. Be prepared to articulate your role, the challenges, solutions, and measurable outcomes.

• Stakeholder/Cultural Fit Interview: An opportunity to assess your communication, collaboration, and stakeholder management skills, and to ensure you align with Exavalu's and the client's work culture.

• Final Offer: Based on the overall evaluation.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your 10-12 years of experience, focusing on enterprise applications and CX/NPS improvement.

• Emphasize Process & Impact: Clearly articulate the problem, your role, the methods used (usability analysis, testing, journey mapping), the recommendations made, and crucially, the measurable business outcomes and ROI achieved.

• Quantify Results: Use data and metrics (e.g., % improvement in task completion, reduction in support tickets, NPS score changes) to demonstrate the impact of your work.

• Tell a Story: Structure your case studies as narratives that highlight your problem-solving skills and strategic thinking.

• Be Prepared for Q&A: Anticipate questions about your decision-making process, challenges faced, and how you handled differing stakeholder opinions.

Challenge Preparation:

• Be ready to discuss how you would approach a hypothetical usability problem for an enterprise application.

• Prepare to articulate your strategy for developing a usability improvement roadmap for a given scenario.

• Practice explaining complex UX concepts and recommendations in a clear, concise manner suitable for both technical and non-technical audiences.

📝 Enhancement Note: The portfolio presentation is likely a critical component for a senior consulting role. Candidates must be prepared to deeply articulate their experience and demonstrate tangible results.

🛠 Tools & Technology Stack

Primary Tools (Expected Proficiency):

• UX/UI Design & Prototyping: Figma, Adobe XD, Sketch, Axure, InVision.

• Collaboration & Ideation: Miro, potentially other whiteboarding tools.

• User Feedback & Analytics: Hotjar, Google Analytics, Adobe Analytics, Product Analytics tools.

• Research & Testing: Tools for conducting user testing and analyzing feedback.

Analytics & Reporting:

• Experience interpreting data from web analytics (Google Analytics, Adobe Analytics) and product analytics platforms to inform UX decisions.

• Ability to track and report on key UX/CX metrics and KPIs. CRM & Automation:

• While not directly a CRM role, understanding how UX impacts CRM usage or customer interaction platforms would be beneficial.

• Familiarity with Agile/Scrum project management tools (e.g., Jira) is expected.

📝 Enhancement Note: The extensive list of "Secondary Skills / Good to Have" directly translates to the expected tools and technologies. Candidates should highlight their proficiency in the most relevant tools for enterprise UX consulting.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for the end-user's needs and experience.

• Data-Driven Decision Making: Reliance on research, analytics, and testing to inform UX strategies and recommendations.

• Collaboration: Emphasis on working effectively with cross-functional teams and stakeholders to achieve common goals.

• Continuous Improvement: A drive to constantly refine and enhance user experiences based on feedback and evolving best practices.

• Impact & Value Creation: Focus on delivering tangible business and customer value through UX initiatives.

Collaboration Style:

• Cross-functional Integration: Proactively engaging with product, design, engineering, and business teams to ensure holistic solutions.

• Stakeholder Engagement: Building strong relationships and effectively communicating UX insights and strategies to diverse audiences.

• Facilitation: Leading workshops and discussions to foster collaboration and gather insights.

• Advocacy: Championing user needs and best practices within project teams and the broader organization.

📝 Enhancement Note: The values and collaboration style are typical for a high-performing UX/CX consulting environment, emphasizing analytical rigor, teamwork, and a focus on delivering measurable results for clients.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging the Gap: Effectively translating complex UX findings into actionable recommendations that are feasible and valuable for enterprise clients with potentially legacy systems or strict development constraints.

• Stakeholder Alignment: Navigating differing opinions and priorities among various stakeholders to gain consensus on UX improvements.

• Measuring Impact: Demonstrating the direct ROI of UX initiatives, especially in complex enterprise environments where user behavior can be influenced by many factors.

• Remote Collaboration: Maintaining strong communication, collaboration, and team cohesion in a fully remote setting.

Learning & Development Opportunities:

• Exposure to Diverse Industries: Gaining experience across different enterprise sectors (e.g., Insurance, Financial Services), broadening industry knowledge.

• Advanced UX Methodologies: Opportunity to apply and refine advanced UX techniques on challenging projects.

• Client-Facing Expertise: Developing strong consulting and client management skills.

• Contribution to Best Practices: Potentially influencing Exavalu's internal UX methodologies and standards.

📝 Enhancement Note: The challenges are inherent to senior-level consulting roles, particularly in enterprise settings. The growth opportunities lie in mastering these challenges and expanding one's professional toolkit.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to convince a skeptical stakeholder about the importance of a UX recommendation. What was your approach and what was the outcome?" (Tests stakeholder management and persuasive communication)

• "Walk me through your process for developing a usability improvement roadmap for a complex enterprise application. What factors do you prioritize?" (Tests strategic thinking and process methodology)

• "How do you measure the success of UX improvements, particularly in relation to customer satisfaction and NPS? Can you provide an example?" (Tests outcome-orientation and data-driven approach) Company & Culture Questions:

• "What interests you about working with Exavalu Solutions and this specific UX Consultant role?" (Tests candidate's research and motivation)

• "How do you typically collaborate with product managers, designers, and developers in an Agile environment?" (Tests collaboration style and Agile experience)

• "Based on your understanding of our company and the enterprise application space, what do you see as the biggest UX challenges our clients typically face?" (Tests industry awareness and proactive thinking) Portfolio Presentation Strategy:

• Conciseness is Key: Aim for 10-15 minutes per case study to allow for Q&A.

• Focus on "Why" and "How": Clearly explain the business/user problem, your strategic approach, and the detailed steps you took.

• Highlight Your Role: Be specific about your contributions and responsibilities within each project.

• Quantify, Quantify, Quantify: Emphasize the measurable impact of your work with concrete data and metrics.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design decisions, research methods, and challenges encountered.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, quantifiable results, and strong consulting acumen, aligning with the senior nature of the role.

📌 Application Steps

To apply for this UX Consultant position:

• Submit your application through the provided link on Exavalu's career portal.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 key projects that demonstrate your 10-12 years of experience in enterprise UX/CX consulting, focusing on usability analysis, strategy development, and measurable impact (NPS, satisfaction).

• Resume Optimization: Ensure your resume clearly articulates your experience with enterprise applications, specific UX methodologies, stakeholder management, and your ability to drive business outcomes. Use keywords from the job description and listed skills.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on problem definition, your strategic approach, execution, and quantifiable results. Prepare for behavioral and situational questions related to UX consulting challenges.

• Company Research: Familiarize yourself with Exavalu Solutions India Pvt Ltd, their services, and any publicly available information on their client base or industry focus (e.g., Financial Services, Insurance) to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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