UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Philadelphia, Pennsylvania, United States

Job Type: Full-time

Category: Customer Experience (CX) / User Experience (UX) Design

Date Posted: May 08, 2026

Experience Level: 5-10 Years Professional Experience

Remote Status: Hybrid (Requires availability for onsite work at client locations or CapTech offices as needed)

🚀 Role Summary

• Lead the design and architecture of sophisticated, impactful, and accessible digital brand experiences, leveraging user research and accessibility best practices.

• Drive product strategy, information architecture, user interface design, and prototyping for complex digital initiatives within a consulting environment.

• Mentor junior UX practitioners, oversee their work, and contribute to the advancement of CapTech's Customer Experience (CX) capabilities and methodologies.

• Collaborate closely with cross-functional teams, including developers and business analysts, to ensure seamless integration of user-centered design principles throughout the product lifecycle.

• Champion human-centered design principles, advocating for user needs and business objectives in all design decisions.

📝 Enhancement Note: This role is situated within a consulting firm, implying a need for adaptability, client-facing skills, and the ability to manage multiple projects concurrently across diverse industries. The emphasis on "architect" suggests a senior role focused on strategic design direction and foundational structure rather than purely execution.

📈 Primary Responsibilities

• Lead the creation of comprehensive design artifacts including personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes, adhering to interaction design and usability best practices.

• Spearhead advanced design activities such as facilitating design thinking workshops, rapid prototyping sessions, and conducting iterative user testing to gather actionable insights.

• Develop and deliver clear, concise, and persuasive presentations to clients and internal stakeholders, articulating the rationale behind design solutions and their alignment with business goals.

• Conduct thorough competitive assessments, identify innovative design alternatives, and stay abreast of emerging design and technology trends, with a specific focus on AI-powered design tools and workflows.

• Advocate for and educate clients and team members on the benefits of accessible design (WCAG 2.2 standards) and inclusive design principles to ensure equitable user experiences.

• Provide insightful and constructive feedback on designs, including interactions, information architecture, content strategy, and overall alignment with user needs and business objectives.

• Take initiative in CX leadership opportunities, contributing to the refinement of methodologies, capabilities, and toolsets within the practice.

• Proactively mentor other design practitioners, offering design oversight and art direction to visual and interaction designers.

• Engage in continuous professional development, including attending industry events, pursuing relevant certifications, and contributing to CapTech's knowledge base.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, client management, and mentorship, characteristic of a senior UX Architect role in a consulting setting. The explicit mention of AI-powered tools indicates a forward-looking approach to design practice.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5+ years of professional experience, preferably gained within a design consultancy or a digital agency environment.

• Demonstrated ability to effectively manage multiple projects simultaneously, consistently delivering within scope, budget, and timelines.

Required Skills:

• Expertise in Product Strategy, understanding how user experience contributes to overarching business goals.

• Proficiency in Heuristic Analysis and applying usability principles to evaluate and improve existing designs.

• Strong command of Information Architecture principles for organizing complex digital products and services.

• Deep understanding and practical application of User Research methodologies (qualitative and quantitative) to inform design decisions.

• Skilled in User Interface Design, creating intuitive and visually appealing interfaces.

• Proficiency in Wireframing and creating low-fidelity representations of user interfaces.

• Expertise in Prototyping (interactive and static) to visualize user flows and test concepts.

• Experience conducting and analyzing results from Usability Testing.

• Advanced knowledge of Interaction Design principles.

• Exceptional Visual Communication skills, able to articulate design concepts effectively.

• Strong advocacy for and practical application of Accessibility Design (WCAG standards).

• Proficiency in developing Customer Journey Maps and Personas.

• Familiarity with Agile Methodology and its application in product development lifecycles.

Preferred Skills:

• Figma proficiency is highly preferred, with a strong preference for candidates skilled in creating developer-ready UI components, organizing files for clarity, applying consistent styles and naming conventions, and leveraging advanced features like Auto Layout, Component Libraries, Variables, and Design Tokens for scalable design handoffs.

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign).

• Experience with presentation software like PowerPoint.

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

📝 Enhancement Note: The emphasis on Figma and its advanced features, alongside a strong portfolio requirement, indicates a need for candidates who can not only design but also implement efficient, scalable design systems and facilitate smooth design-to-development handoffs. The preference for consultancy/agency experience underscores the need for adaptability and client-facing acumen.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration.

• The portfolio must clearly demonstrate expertise in human-centered design across multiple domains (user research, strategy, IA, UX/UI design, content strategy, optimization).

• Showcase a range of projects, highlighting your role, process, and the impact of your design solutions.

• Include case studies that detail problem statements, your approach, design iterations, and quantifiable results or key learnings.

Process Documentation:

• Portfolio case studies should detail the application of various design processes, from initial research and discovery through to final design and testing phases.

• Illustrate how you've utilized user research and usability testing to inform design decisions and iterate on solutions.

• Provide examples of how you've collaborated with cross-functional teams (developers, product managers) to ensure successful implementation of designs.

• Showcase experience in creating and presenting design documentation, including wireframes, prototypes, and user flows.

📝 Enhancement Note: The requirement for a portfolio with specific details on human-centered design domains and tool proficiency (especially Figma) signals that CapTech values candidates who can articulate their design process and demonstrate tangible outcomes and system-level thinking.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Traditional Benefits: Generous Paid Time Off (PTO), robust Health Coverage, Disability Insurance, and Paid Family Leave.

• Learning & Development: Access to programs offering certification and tuition support, digital on-demand learning courses, mentorship opportunities, and structured skill development paths.

• Well-being Support: Modern Health platform providing 1:1 care, group sessions, and self-serve resources for mental health and overall well-being.

• Family Support: Carrot Fertility offers inclusive fertility and family-forming coverage, including adoption, surrogacy, and fertility treatments, with employer-sponsored funds.

• Lifestyle Stipend: Fringe program offers a company-paid stipend for personalized lifestyle benefits (e.g., streaming services, fitness, student loan repayment).

• Diversity & Inclusion: Active Employee Resource Groups (ERGs) promoting diversity and inclusion.

• Community Engagement: Opportunities for involvement in philanthropic partnerships and pro-bono projects.

• Financial Wellness: 401(k) matching program with no vesting period.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week. While the role is hybrid and offers flexibility, employees must be available to work onsite in client locations or CapTech offices as requested. Remote work is permissible when compatible with CapTech and client needs.

📝 Enhancement Note: The salary range is an estimation based on market data for senior UX roles in consulting. The benefits package is extensive, reflecting CapTech's investment in employee well-being, professional growth, and work-life balance. The hybrid nature requires on-site availability, which is a key consideration for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, focused on digital transformation and client solutions. CapTech operates across various sectors, including Finance, Healthcare, Consumer & Retail, and Government, providing a diverse range of project experiences.

Company Size: CapTech is a significant player in the consulting space, suggesting a structured yet dynamic environment. The company size allows for both specialized teams and broad career development opportunities.

Founded: Founded with a vision for building long-lasting client relationships through technology expertise, CapTech has grown into an award-winning firm with a national presence. This history implies a culture built on trust, expertise, and sustained growth.

Team Structure:

• The CX team is likely composed of specialized roles such as UX Architects, UX Researchers, UI Designers, Content Strategists, and CX Strategists, working collaboratively on client engagements.

• UX Architects are positioned in a leadership capacity, mentoring other practitioners and overseeing design quality, suggesting a hierarchical structure with clear reporting lines to CX or Design Directors.

Methodology:

• CapTech emphasizes a data-driven approach, leveraging qualitative and quantitative user research to inform design decisions and measure impact.

• Workflow planning and optimization are central to the consulting model, focusing on efficient and effective delivery of client projects.

• Automation and efficiency practices are likely integrated into design workflows, especially with the mention of exploring AI-powered tools.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's culture appears to be client-centric, technology-focused, and committed to professional development. The consulting environment necessitates adaptability, strong communication, and a results-oriented mindset. The emphasis on "award-winning" suggests a high standard of work and employee recognition.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level position, designated as a "UX Architect." It signifies a role responsible for the foundational structure and strategic direction of user experiences, requiring significant autonomy and leadership. The role involves not just design execution but also mentorship, methodology contribution, and client advisory.

Reporting Structure: UX Architects typically report to a Director or VP of CX/Design within CapTech. They will also work directly with Project Managers and Account Managers on client engagements. The role involves leading and mentoring junior team members, indicating a leadership dynamic.

Operations Impact: The UX Architect's impact is crucial, directly influencing client satisfaction, product adoption rates, user engagement, and ultimately, the business outcomes derived from digital products. By ensuring intuitive, impactful, and accessible experiences, they contribute to client success and CapTech's reputation.

Growth Opportunities:

• Specialization & Leadership: Deepen expertise in specific areas of UX/CX (e.g., AI in design, accessibility, complex information architecture) or transition into leadership roles managing larger teams and accounts.

• Methodology Development: Contribute to refining and evolving CapTech's CX methodologies, approaches, and toolsets, establishing thought leadership within the practice.

• Client Advisory & Business Development: Grow into a trusted advisor role for clients, potentially contributing to pre-sales activities and shaping new business opportunities by showcasing CapTech's CX capabilities.

• Continuous Learning: Access to extensive learning and development resources, including certifications, tuition support, and emerging technology training, to stay at the forefront of the UX field.

📝 Enhancement Note: The "Architect" title suggests a strategic career path with opportunities for leadership, specialization, and significant influence within both client projects and the firm's internal capabilities. The consulting context offers exposure to diverse industries and challenges, accelerating professional growth.

🌐 Work Environment

Office Type: CapTech operates with a hybrid model, meaning the workspace can range from client-site offices to dedicated CapTech office spaces. This offers variety and exposure to different professional environments.

Office Location(s): While the primary location listed is Philadelphia, PA, the role requires availability to work onsite at client locations or CapTech offices as requested. This implies that projects could be based in various client sites within commuting distance of Philadelphia, or potentially other CapTech hub locations if travel is approved/necessary.

Workspace Context:

• The environment is likely collaborative and dynamic, typical of a consulting firm. Expect to work closely with project teams, clients, and internal CapTech colleagues.

• Access to necessary design tools and technology will be provided, with a strong emphasis on industry-standard software like Figma, Adobe Creative Suite, and potentially specialized research and prototyping tools.

• Opportunities for interaction with diverse teams of designers, developers, strategists, and business analysts are abundant, fostering a rich learning and collaborative atmosphere.

Work Schedule: As a full-time, hybrid role, standard business hours are expected. However, the nature of consulting can sometimes require flexibility to meet project deadlines or client needs, which may involve occasional extended hours or weekend work, though this is balanced by the firm's commitment to work-life balance and the flexibility offered by the hybrid model.

📝 Enhancement Note: The hybrid nature and client-facing requirements mean candidates should be comfortable with a mix of remote work and in-person collaboration at various locations. The emphasis on collaboration suggests an open and communicative work style is valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application, with a strong emphasis on your resume and online portfolio. Ensure your portfolio is easily accessible and clearly showcases relevant experience.

• Portfolio Review & Discussion: Expect a dedicated session focused on your portfolio. Be prepared to walk through 2-3 key case studies, detailing your role, process, design decisions, challenges, and outcomes. Focus on your strategic thinking and problem-solving approach.

• Skills-Based Interview: This may involve behavioral questions assessing your experience with collaboration, client management, problem-solving, and leadership. You might also encounter scenario-based questions related to UX challenges.

• Design Challenge/Workshop: A practical exercise or collaborative workshop to assess your design skills, ideation process, and ability to work within constraints or with a team. This could involve a design problem related to a fictional or real CapTech client scenario.

• Final Interview: Typically with senior leadership (e.g., Design Director, VP of CX) to assess cultural fit, strategic alignment, and overall suitability for the role and CapTech's consulting environment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your expertise in core UX Architect responsibilities (strategy, IA, research, prototyping, accessibility) and highlight your proficiency with Figma.

• Tell a Story: For each case study, clearly articulate the problem, your specific contributions, the design process you followed, the rationale behind your decisions, and the measurable impact or key learnings. Use visuals effectively.

• Quantify Impact: Whenever possible, include metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Highlight Collaboration: Showcase instances where you collaborated effectively with cross-functional teams and managed stakeholder expectations.

• Accessibility Focus: Explicitly detail your approach to accessibility and inclusive design within your case studies.

Challenge Preparation:

• Understand the Context: Research CapTech's client industries and common UX challenges they might face.

• Practice Design Thinking: Be ready to demonstrate your ability to quickly analyze a problem, brainstorm solutions, and articulate your thought process.

• Tool Proficiency: Be prepared to demonstrate your skills in Figma or other relevant tools if the challenge requires it.

• Communication: Practice clearly articulating your design rationale and defending your decisions, especially under pressure.

📝 Enhancement Note: The interview process emphasizes a strong portfolio and the ability to articulate a strategic, human-centered design process. Candidates should be prepared to showcase leadership qualities, client-facing skills, and a deep understanding of design principles, particularly in Figma.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The preferred tool for UI design, prototyping, and design system development. Expect to utilize advanced features like Auto Layout, Component Libraries, Variables, and Design Tokens for efficient workflow and scalable design handoffs.

• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign is preferred for various design tasks, asset creation, and visual communication.

• Presentation Software: PowerPoint is preferred for creating and delivering client presentations and internal communications.

Analytics & Reporting:

• Familiarity with User Research Tools such as Optimal Workshop (for card sorting, tree testing), UserTesting (for remote usability testing), and SurveyMonkey (for surveys) is a plus.

CRM & Automation:

• While not explicitly listed as primary tools for UX, understanding how designs integrate with CRM systems and automated workflows can be beneficial. Experience with Agile product development lifecycles is a plus.

📝 Enhancement Note: Figma is highlighted as a critical tool, suggesting that candidates with deep expertise in its advanced features for design systems and developer handoffs will be highly valued. Familiarity with complementary design and research tools is also advantageous.

👥 Team Culture & Values

Operations Values:

• Client Success: A core value, driving CapTech's commitment to delivering impactful solutions that meet client objectives. This translates to a focus on understanding client needs deeply and exceeding expectations.

• Collaboration & Teamwork: Encouraging a collaborative environment where diverse perspectives are valued and contribute to better outcomes. This is essential for cross-functional project success.

• Innovation & Continuous Improvement: A drive to explore new technologies (like AI in design), methodologies, and approaches to enhance service offerings and client value.

• Excellence & Quality: A commitment to high standards in all aspects of work, from design execution to client communication and project delivery.

• Integrity & Professionalism: Upholding ethical standards and maintaining a high level of professionalism in all interactions.

Collaboration Style:

• Cross-functional Integration: CapTech fosters a collaborative environment where UX Architects work closely with developers, business analysts, project managers, and other specialists to ensure holistic solutions.

• Feedback-Driven: A culture that values constructive feedback, both giving and receiving, to refine designs and processes. This includes open communication during design reviews and workshops.

• Knowledge Sharing: Encouragement of sharing best practices, insights, and learnings across teams and projects, contributing to the collective growth of the CX practice.

📝 Enhancement Note: The company culture emphasizes client-centricity, collaboration, and a commitment to continuous learning and innovation. Candidates should demonstrate an ability to thrive in a team-oriented, fast-paced consulting environment where feedback and knowledge sharing are integral.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs & User Advocacy: Navigating competing priorities between client business objectives and user needs, while advocating for best practices in UX and accessibility.

• Managing Multiple Projects: Juggling diverse project scopes, timelines, and client expectations simultaneously in a fast-paced consulting environment.

• Adopting New Technologies: Staying current with and effectively integrating emerging technologies, particularly AI in design, into established workflows and client solutions.

• Cross-Disciplinary Collaboration: Effectively communicating design rationale and collaborating with technical teams (developers) and business stakeholders who may have different perspectives or priorities.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to deepen expertise in areas like AI-driven design, advanced interaction design, complex information architecture, or accessibility consulting.

• Consulting Skills Enhancement: Development in client management, strategic advisory, business development, and presentation skills relevant to a consulting career.

• Leadership Pathways: Potential to grow into managing design teams, leading practice areas, or taking on larger, more strategic client accounts.

• Industry Exposure: Gaining broad experience across various industries and project types, which accelerates learning and career diversification.

📝 Enhancement Note: The role presents opportunities for significant professional growth by tackling complex design challenges, mastering new technologies, and developing leadership skills within a supportive consulting framework. Candidates should be proactive in seeking out these growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting client requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, advocacy, and problem-solving skills.)

• "Walk us through your process for designing a complex digital product from concept to launch. What methodologies did you employ, and how did you ensure user-centeredness throughout?" (Demonstrate your end-to-end design thinking and process expertise.)

Company & Culture Questions:

• "What interests you about CapTech Consulting and our CX practice specifically?" (Research CapTech's values, recent projects, and industry focus.)

• "How do you contribute to a collaborative team environment, especially when working with diverse skill sets like developers and business analysts?" (Highlight your communication and teamwork abilities.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role and responsibilities, your design process (research, ideation, iteration, testing), key decisions, and the final outcome/impact.

• Highlight Figma Proficiency: Specifically point out how you utilized Figma's advanced features (e.g., design systems, auto layout, variables) to streamline your workflow and ensure scalability.

• Focus on Rationale: Be prepared to explain the "why" behind your design choices, linking them back to user needs, business goals, and design principles.

• Quantify Success: Present metrics and data to support the effectiveness of your designs whenever possible.

• Be Ready for Deep Dives: Anticipate questions about specific design elements, trade-offs you made, and how you handled challenges.

📝 Enhancement Note: Interview preparation should focus on articulating your strategic thinking, process, and quantifiable impact, with a strong emphasis on your Figma skills and ability to navigate the consulting environment. Demonstrating an understanding of CapTech's values and client-centric approach will be crucial.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and prominently features case studies that align with the core responsibilities and preferred skills outlined in this description, especially showcasing Figma expertise and human-centered design methodologies.

• Resume Optimization: Tailor your resume to highlight your 5+ years of experience in design consultancy or digital agencies, emphasizing achievements in product strategy, information architecture, user research, prototyping, and accessibility. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, rationale, and impact for your portfolio case studies. Prepare to discuss your experience with Figma and how you approach client collaboration and problem-solving in a consulting context.

• Company Research: Familiarize yourself with CapTech Consulting's work, client industries, and company culture. Understand their approach to CX and how your skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding salary and specific team dynamics, should be verified directly with the hiring organization before making application decisions.