User Experience Researcher ( UX )

📍 Job Overview

Job Title: User Experience Researcher (UX)

Company: Clarivate

Location: Barcelona, Spain

Job Type: FULL_TIME

Category: User Experience Research / Product Development Operations

Date Posted: 2026-05-12

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Conduct end-to-end user research to uncover user needs, pain points, and behaviors, directly informing product experience enhancements within the Life Science & Healthcare domain.

• Leverage both qualitative and quantitative research methodologies, including advanced AI tools, to generate actionable insights that drive user-centered design solutions and align with product vision and business objectives.

• Collaborate closely with cross-functional teams, including Product Managers, UX Designers, and Developers, to translate research findings into impactful design recommendations and product improvements.

• Play a key role in advocating for the user by embedding a strong, research-driven perspective into all decision-making processes throughout the product development lifecycle.

📝 Enhancement Note: This role is positioned within the User Experience Team for Clarivate's Life Science & Healthcare division, indicating a specialized focus on operations within these critical sectors. The emphasis on AI tools suggests a forward-thinking approach to research methodologies.

📈 Primary Responsibilities

• Execute comprehensive, end-to-end user research across various user journeys and key scenarios to identify user needs, behaviors, pain points, and AI-driven opportunities, generating actionable insights to guide design decisions.

• Plan, design, and conduct qualitative and quantitative research studies, including usability testing, surveys, in-depth user interviews, and ethnographic research, to gather robust user data.

• Develop and utilize key UX research artifacts such as personas, journey maps, and detailed research reports to communicate user insights effectively to stakeholders.

• Analyze and synthesize complex research findings, translating them into clear, actionable recommendations for UX designers, product managers, and engineering teams.

• Conduct rigorous usability testing sessions, gather user feedback, and apply insights gained to iteratively improve the effectiveness, efficiency, and satisfaction of product designs.

• Foster strong collaborative relationships with UX designers, product managers, and engineers to ensure seamless integration of research findings into the product design and development lifecycle.

• Establish and maintain a centralized repository of research findings and insights, ensuring accessibility and usability for all relevant teams to promote data-driven decision-making.

• Actively champion the voice of the user throughout the organization, providing a critical research-driven perspective that influences strategic decision-making.

• Continuously develop and refine UX research methodologies and best practices to elevate the team's overall research capabilities and output quality.

• Effectively communicate research findings and strategic recommendations through compelling presentations, comprehensive reports, and interactive workshops.

📝 Enhancement Note: The responsibilities highlight a full-cycle research role, from planning and execution to synthesis and communication, with a strong emphasis on translating insights into tangible product improvements. The inclusion of AI tools and a focus on Life Sciences/Healthcare indicate a specialized and modern approach to UX research within a B2B context.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Strong foundational understanding of both qualitative and quantitative user research methodologies.

• Proven experience in conducting user interviews, usability testing, and designing/deploying surveys.

• Demonstrated ability to analyze and interpret research data to extract meaningful, actionable insights.

• Familiarity with core UX design principles and a clear understanding of how user research directly informs and shapes design solutions.

• Proficiency in utilizing research tools such as Maze, Qualtrics, or similar platforms for study execution and data collection.

Preferred Skills:

• Prior experience in the Life Sciences, bioinformatics, pharmacology, or healthcare technology sectors.

• Experience in mentoring or guiding junior researchers or UX designers.

• Excellent communication, presentation, and storytelling skills, with the ability to translate complex findings into clear, actionable recommendations for diverse audiences.

📝 Enhancement Note: The requirements emphasize a blend of foundational UX research skills with modern capabilities like AI integration. The preferred experience in Life Sciences/Healthcare is a significant differentiator for candidates, suggesting a need for domain-specific understanding.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive user research case studies demonstrating end-to-end research projects, from initial problem definition to actionable insights and impact.

• Clearly articulate the research problem, methodology employed (qualitative/quantitative, specific techniques), participant recruitment strategy, and data analysis approach for each case study.

• Illustrate how research findings were translated into concrete design recommendations or product improvements, ideally with quantifiable outcomes or impact on user behavior/satisfaction.

• Highlight experience with research tools (e.g., Maze, Qualtrics) and demonstrate proficiency in integrating AI tools for insight generation or analysis within case studies.

Process Documentation:

• Demonstrate an understanding of documenting research processes, including study plans, participant screening criteria, interview guides, and usability test scripts.

• Provide examples of how research findings were synthesized and communicated to product and design teams, potentially through research reports or presentations.

• Showcase how research insights were integrated into iterative design cycles and product development workflows.

📝 Enhancement Note: Candidates will need a portfolio that clearly demonstrates their ability to conduct the full spectrum of UX research and translate findings into tangible product improvements, with a specific emphasis on AI integration and domain relevance.

💵 Compensation & Benefits

Salary Range:

Given the role's location in Barcelona, Spain, and the experience level (2-5 years), a competitive salary range for a User Experience Researcher would typically fall between €35,000 and €55,000 annually. This estimate is based on industry benchmarks for UX research roles in major Spanish tech hubs, considering the hybrid work model and the specialized nature of the Life Science & Healthcare sector.

Benefits:

• Active volunteering community with 16 annual paid hours of volunteering time.

• Comprehensive Private Health Insurance.

• Life & Disability Insurance coverage.

• Tax-efficient benefits, including a Ticket Restaurant scheme, kindergarten cards, and transport cards.

• Free Language classes (Catalan, Spanish, and English) to support professional and personal development.

• Participation in a global and dynamic employee base, fostering diversity and cross-cultural collaboration.

Working Hours:

• Standard full-time position: 40 hours per week.

• Reduced hours during summer months: 35 hours per week (July and August).

📝 Enhancement Note: The salary estimate is based on current market data for UX Researchers in Barcelona, Spain, for professionals with 2-5 years of experience. Clarivate offers a robust benefits package that goes beyond standard offerings, including tax-free benefits and language classes, which are attractive incentives for professionals in Spain.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Services, Intellectual Property, and Analytics (specifically within Life Science & Healthcare). Clarivate operates at the intersection of data, technology, and specialized industry knowledge, providing critical insights and solutions to professionals worldwide.

Company Size: Large enterprise (over 5,000 employees globally), offering stability and extensive resources, while the specific UX team is a focused global unit.

Founded: Clarivate has a long legacy, with roots tracing back to 1800s founders of its constituent companies, though the modern Clarivate was formed more recently. This history implies a deep understanding of information and analytics.

Team Structure:

• The User Experience Team for Life Science & Healthcare comprises 17 colleagues, including UX Researchers, UX Designers, and Developers.

• The role reports to the Director, User Experience Design for Life Sciences and Healthcare, who is based in London, UK, indicating a global reporting structure.

Methodology:

• Emphasis on data-driven decision-making, leveraging research findings to inform product strategy and design.

• Commitment to user-centered design principles, ensuring that user needs and behaviors are at the forefront of product development.

• Integration of AI tools and modern research techniques to enhance efficiency and insight generation.

• Collaborative approach to problem-solving, encouraging cross-functional input from design, product management, and engineering.

Company Website: [Clarivate Company URL]

📝 Enhancement Note: Clarivate is a significant player in specialized information services. The UX team's structure suggests a blend of focused specialization within a large global organization, offering both autonomy and access to resources. The Life Science & Healthcare focus implies a need for research that understands complex user workflows and regulatory environments.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level User Experience Researcher. It requires independent execution of research projects, synthesis of complex data, and the ability to influence product direction. It involves taking ownership of research initiatives from planning through to reporting and integration.

Reporting Structure: Reporting to a Director based in London, UK, provides exposure to senior leadership and global strategy within the Life Sciences & Healthcare division. The direct team is a global unit of 17, fostering broad collaboration opportunities.

Operations Impact: The UX Researcher's impact is critical for shaping user-centric products within the vital Life Science & Healthcare sectors. By uncovering user needs and pain points, this role directly influences product usability, adoption rates, and ultimately the effectiveness of solutions used by professionals in critical industries, contributing to Clarivate's overall market position and revenue.

Growth Opportunities:

• Specialization: Deepen expertise in UX research methodologies, particularly in the Life Sciences and Healthcare domain, potentially leading to senior researcher or lead roles.

• Skill Development: Opportunities to refine AI research tool proficiency, advanced qualitative/quantitative analysis techniques, and cross-functional collaboration skills. Mentorship is available from senior team members.

• Leadership Potential: Potential to take on more complex research projects, mentor junior team members, and contribute to the strategic direction of UX research within the division, paving a path towards a Lead UX Researcher or UX Research Manager position.

📝 Enhancement Note: This role offers a clear path for growth within specialized UX research, particularly within a B2B context in high-impact industries. The global nature of the team and reporting structure provides exposure to diverse perspectives and strategic decision-making.

🌐 Work Environment

Office Type: Hybrid work model, requiring attendance at the Barcelona office 2-3 times per week. This offers a balance between in-office collaboration and remote flexibility.

Office Location(s): The office is located in Barcelona, near Sagrada Familia, providing a central and accessible work environment within a vibrant city.

Workspace Context:

• The Barcelona office likely offers a modern workspace designed for collaboration, potentially with dedicated areas for user research sessions, team meetings, and individual focused work.

• Access to standard office technology, IT support, and potentially specialized research equipment or software licenses.

Work Schedule:

• Standard 40-hour work week, with a reduced 35-hour week during July and August, offering a slight summer benefit. This schedule allows for consistent engagement while maintaining work-life balance.

📝 Enhancement Note: The hybrid model and specific office location in Barcelona are key aspects of the work environment. The mention of a "young and dynamic team" and "modern culture" suggests a collaborative and innovative atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and research experience.

• Hiring Manager Interview: A discussion focused on your background, motivations, and understanding of UX research principles, potentially including behavioral questions.

• Skills Assessment/Case Study: A practical exercise that may involve analyzing research data, planning a research study, or presenting a past research project. This is a critical stage for demonstrating your research process and insights.

• Team Interviews: Meetings with UX Designers, Product Managers, and potentially other Researchers to evaluate cultural fit, collaboration style, and communication effectiveness.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest research projects that best align with the job description, showcasing end-to-end research, AI tool usage, and impact in B2B or complex domains.

• Tell a Story: For each case study, clearly articulate the problem, your role, the methodology, your process, the key insights, and the resulting impact or recommendations. Use visuals effectively.

• Highlight AI Integration: Explicitly detail how you used AI tools in your research process, for example, for data analysis, insight generation, or synthesizing qualitative data.

• Quantify Impact: Whenever possible, demonstrate the tangible outcomes of your research – e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores.

• Tailor to Clarivate: Research Clarivate's products and target users in Life Science & Healthcare. Frame your experience and case studies to show how you can contribute to their specific challenges.

Challenge Preparation:

• Be prepared to discuss how you would approach research for a specific Clarivate product or feature.

• Practice articulating your research process concisely and clearly, focusing on the "why" behind your methodological choices.

• Prepare to discuss how you handle ambiguous problems or conflicting research findings.

• Think about how you would present research insights to stakeholders with varying levels of UX knowledge.

📝 Enhancement Note: The interview process is designed to assess both technical research skills and collaborative abilities. A well-prepared, impactful portfolio is crucial for this role, especially highlighting AI tool usage and domain relevance.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Maze, Qualtrics (or similar survey and user testing platforms). Proficiency in designing studies, recruiting participants, and analyzing data within these environments is essential.

• AI Tools for UX: Experience with AI-powered tools for qualitative data analysis, insight generation, sentiment analysis, or other research enhancement capabilities. Specific tools may vary, but an understanding of their application is key.

• Collaboration Tools: Likely utilize platforms such as Jira, Confluence, Slack, or Microsoft Teams for project management, documentation, and team communication.

Analytics & Reporting:

• Data Analysis Software: Familiarity with tools for quantitative data analysis (e.g., SPSS, R, Python libraries for data analysis) and qualitative data analysis (e.g., NVivo, Dovetail, or even advanced spreadsheet functions).

• Visualization Tools: Experience creating clear and compelling data visualizations using tools like Tableau, Power BI, or built-in features of analytics platforms to communicate findings effectively.

• Reporting Tools: Proficiency in creating professional research reports and presentations (e.g., PowerPoint, Google Slides, dedicated reporting templates).

CRM & Automation:

• While not a direct CRM role, understanding how user research data can inform CRM strategies or customer journey mapping within a CRM context (e.g., Salesforce, HubSpot) can be beneficial.

• Familiarity with workflow automation tools might be advantageous for streamlining research processes or data integration.

📝 Enhancement Note: The emphasis on AI tools for UX research is a significant differentiator. Candidates should be prepared to discuss their experience with specific AI applications in research and demonstrate proficiency with common UX research platforms.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs, ensuring that products are designed for usability and effectiveness.

• Data-Driven Insights: Valuing rigorous research and analysis to inform decisions, moving beyond assumptions to evidence-based strategies.

• Collaboration & Teamwork: Fostering an environment where cross-functional teams work together seamlessly, sharing knowledge and supporting each other to achieve common goals.

• Innovation & Continuous Learning: Encouraging the exploration of new research methodologies, tools (especially AI), and technologies to enhance research capabilities and product development.

• Impact & Accountability: Taking ownership of research outcomes and focusing on delivering insights that drive meaningful improvements and contribute to business success.

Collaboration Style:

• Cross-Functional Integration: Actively working with Product Managers to define research objectives aligned with product strategy, and with UX Designers and Engineers to ensure research insights are translated into actionable design and development tasks.

• Open Communication: Encouraging a culture of open dialogue, feedback exchange, and constructive critique to refine research approaches and design solutions.

• Knowledge Sharing: Proactively sharing research findings, methodologies, and best practices across the team and wider organization through presentations, documentation, and informal discussions.

📝 Enhancement Note: The team values reflect a modern, agile approach to UX research, emphasizing collaboration, data integrity, and a user-first mindset, all within a large corporate structure that values impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Domain Complexity: Navigating the intricacies of the Life Sciences and Healthcare industries, which often involve complex workflows, regulatory considerations, and specialized user needs.

• AI Integration Maturity: Effectively leveraging emerging AI tools for UX research, which may require continuous learning, experimentation, and adaptation of established methodologies.

• Global Team Dynamics: Collaborating effectively with a distributed global team, considering different time zones, cultural nuances, and communication styles.

• Translating Insights: Ensuring research findings are consistently understood and acted upon by diverse stakeholders across product, design, and engineering.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to deepen expertise in advanced qualitative methods (e.g., ethnography, diary studies) and quantitative analysis, potentially including statistical modeling.

• AI in UX Research: Dedicated learning paths and projects focused on exploring and mastering new AI tools and techniques for research efficiency and insight generation.

• Industry Knowledge: Gaining deep domain expertise in Life Sciences and Healthcare, understanding the specific challenges and opportunities within these sectors.

• Mentorship: Access to senior researchers and design leaders for guidance on career development, research strategy, and navigating organizational complexities.

📝 Enhancement Note: This role presents opportunities to grow in a specialized, high-impact industry while staying at the forefront of UX research technology. The challenges are characteristic of complex B2B environments and evolving technological landscapes.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching a new feature for Clarivate's [specific Life Science product] aimed at improving data analysis for researchers?" (Focus on methodology, user segmentation, and potential AI applications.)

• "Describe a time you had to influence a product decision using research findings when stakeholders were resistant. What was your strategy?" (Focus on communication, persuasion, and data advocacy.)

Company & Culture Questions:

• "What interests you about Clarivate's work in the Life Science and Healthcare sectors?" (Research Clarivate's mission and recent developments in these areas.)

• "How do you see your role contributing to a user-centered culture within a large organization like Clarivate?" (Focus on advocacy, evangelism, and cross-functional collaboration.)

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Methodology -> Process -> Key Insights -> Recommendations -> Impact.

• Visuals: Use mockups, screenshots, charts, and diagrams to illustrate your process and findings. Ensure clarity and conciseness.

• AI Focus: Clearly articulate where and how AI tools were integrated into your workflow, explaining the benefits achieved.

• Conciseness: Practice presenting each case study within a defined timeframe (e.g., 10-15 minutes), leaving ample time for Q&A.

• Engagement: Be prepared to discuss specific details of your research process and answer probing questions about your decision-making.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of UX research fundamentals, practical application of AI tools, domain awareness, and effective communication of research impact.

📌 Application Steps

To apply for this User Experience Researcher position:

• Submit your application through the Clarivate Careers portal via the provided link.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience with qualitative and quantitative research, usability testing, and specifically, your use of AI tools in UX research. Ensure your case studies clearly demonstrate end-to-end research processes and impact.

• Resume Optimization: Integrate keywords from the job description such as "User Research," "Qualitative Research," "Quantitative Research," "Usability Testing," "AI Tools for UX," and "Life Sciences/Healthcare" where relevant to your experience. Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your research process, methodologies, and the impact of your work. Be ready to discuss how you would approach research challenges within the Life Science & Healthcare domain and how you leverage AI.

• Company Research: Familiarize yourself with Clarivate's mission, its products in the Life Science & Healthcare sectors, and its commitment to user-centered design. Understand how your role contributes to their overall business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.