UI UX Designer eBiz

📍 Job Overview

Job Title: UI UX Designer eBiz

Company: ACSC Management Services Inc. (AAA Automobile Club of Southern California)

Location: Los Angeles, California, United States

Job Type: Full-Time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: May 27, 2026

Experience Level: 4-6 years (Mid-level to Senior)

Remote Status: On-site

🚀 Role Summary

• This role is critical for enhancing the user experience of Auto Club Enterprises (ACE) digital products, focusing on intuitive design and seamless user journeys.

• Responsibilities include the end-to-end design process, from concept ideation and wireframing to high-fidelity prototyping and usability testing.

• A key aspect involves collaborating with cross-functional product development teams to ensure technical feasibility and alignment with business objectives.

• The position demands strong communication skills to present design solutions and user insights to stakeholders, influencing product strategy.

📝 Enhancement Note: While the job title is "UI UX Designer," the description emphasizes operational aspects of design, such as translating business objectives into functional designs, collaborating with development teams, and iterating based on user research. This suggests a role that bridges creative design with practical product implementation, typical of a UX/UI professional in a corporate technology environment.

📈 Primary Responsibilities

• Design, prototype, and test information architectures to ensure a consistent and unified aesthetic and user experience across all ACE digital products.

• Create intuitive user experiences by translating ideas and concepts into low to high-fidelity wireframes and interactive prototypes.

• Develop, update, and maintain the ACE Enterprise style guide and design library, ensuring brand consistency and efficient asset creation.

• Articulate, develop, and model the end-user experience, including visual design, to simplify and enhance user interactions.

• Conduct user research and usability testing to identify potential problem areas on digital channels (website and mobile applications) and other member touchpoints.

• Translate member solution requirements and defined user experience needs into detailed User Interface (UI) specifications.

• Facilitate collaborative design workshops with key stakeholders to gather requirements and foster alignment.

• Provide feedback and design consultation to other members of the product and development teams.

• Support and collaborate with teams to define, design, deploy, and implement features across multiple digital platforms.

• Communicate and present design recommendations and user insights to key stakeholders.

• Independently make decisions and solve problems related to user interface design and user experience optimization.

• Inform the development and implementation of new processes related to digital product design and user experience.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the product development lifecycle, from initial concept to implementation and iteration. This goes beyond basic UI design by including research, strategy, and cross-functional collaboration, indicating a need for strong project management and communication skills within a product development context.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• UI/UX Design Principles: Strong understanding of user-centered design principles, information architecture, interaction design, and visual design.

• Wireframing & Prototyping: Proficiency in creating low to high-fidelity wireframes and interactive prototypes.

• Design Tools: Expert-level skills in Adobe Creative Cloud, Sketch, Zeplin, and Adobe XD.

• Front-end Technologies: Familiarity with the latest versions of HTML and CSS.

• CSS Pre-processors: Experience with CSS pre-processors like SASS or LESS.

• Analytical Skills: Strong ability to analyze user needs, business requirements, and technical constraints.

• Communication Skills: Excellent verbal and written communication skills for presenting design concepts and user insights.

• Presentation Skills: Ability to effectively present design solutions and recommendations to diverse stakeholder groups.

• Problem-Solving: Proven ability to independently identify and solve design challenges.

Preferred Skills:

• Origami: Experience with Origami, a tool for prototyping in principle, would be a plus.

• User Research Methodologies: Experience conducting various forms of user research (e.g., interviews, surveys, A/B testing).

• Usability Testing: Experience planning, conducting, and analyzing usability tests.

• Agile/Scrum: Familiarity with Agile development methodologies.

📝 Enhancement Note: The required skills clearly define the technical and soft competencies needed for this role. The emphasis on specific design tools like Adobe Creative Cloud, Sketch, and Adobe XD, alongside front-end technologies, indicates a hands-on design role. The "4-6 years" experience suggests a mid-level to senior designer capable of independent work and influencing design decisions. The mention of "Origami" as a plus suggests an interest in advanced prototyping capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A portfolio showcasing at least 2-3 comprehensive case studies demonstrating the end-to-end UX/UI design process.

• Problem-Solution Narrative: Each case study should clearly articulate the user problem or business challenge, the design process followed, and the final solution.

• Visual Design Examples: Showcase strong visual design skills, including UI elements, color palettes, typography, and adherence to brand guidelines.

• Prototyping Examples: Include interactive prototypes (links or videos) demonstrating user flows and interaction design.

• Usability Testing Evidence: If possible, present evidence of user research, usability testing, and how feedback informed design iterations.

• Impact Metrics: Quantify the impact of your designs where possible, using metrics such as conversion rate improvements, task completion times, or user satisfaction scores.

Process Documentation:

• User Flow Diagrams: Examples of user flow diagrams illustrating user journeys through digital products.

• Wireframes & Mockups: A range of wireframes (low-fidelity) and mockups (high-fidelity) demonstrating your ability to translate concepts into visual designs.

• Style Guide Contributions: If you have contributed to or created style guides or design systems, provide examples.

• Collaboration Evidence: Demonstrate how you have collaborated with product managers, developers, and other stakeholders throughout the design process (e.g., through annotated mockups or process descriptions).

📝 Enhancement Note: For a UI/UX Designer role, a strong portfolio is paramount. The requirements emphasize not just the final output but also the process, problem-solving approach, and quantifiable results. Applicants are expected to demonstrate proficiency in industry-standard tools and methodologies, showcasing their ability to deliver user-centered designs that meet business objectives.

💵 Compensation & Benefits

Salary Range: $99,500 - $132,900 USD per year

Explanation of Range: This range is competitive for a UI/UX Designer with 4-6 years of experience in a major metropolitan area like Los Angeles, reflecting the demand for skilled design professionals and the cost of living. The specific salary within this range will depend on the candidate's experience, skills, and interview performance.

Benefits:

• Health Coverage: Comprehensive medical, dental, and vision insurance plans.

• Retirement Savings: 401(K) savings plan with a generous company match, plus a company-funded Pension plan.

• Professional Development: Tuition assistance for continuing education and skill enhancement.

• Work-Life Balance:

  • Floating holidays and Paid Time Off (PTO) for community volunteer programs.
  • Paid parental leave.

• Wellness Programs: Initiatives to support employee well-being.

• Employee Perks: Working Hours:

• Standard 40 hours per week.

• Occasional travel (up to 5%) may be required for off-site business meetings or conferences.

📝 Enhancement Note: The provided salary range is specific and aligns with mid-to-senior level UX/UI design roles in high-cost-of-living areas like Los Angeles. The benefits package is robust, highlighting a strong emphasis on employee well-being, long-term financial security (pension and 401K match), and work-life balance, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Automotive Services, Travel, Financial Services

Company Size: Large (Nearly 17,000 employees, serving over 18 million members across 24 states).

Founded: 1900 (Long-standing reputation and established brand history).

Team Structure:

• The UI/UX Designer will likely be part of a larger digital product development team within Auto Club Enterprises (ACE).

• This team will include product managers, developers, other designers, QA testers, and potentially business analysts.

• The role involves close collaboration with cross-functional teams to ensure cohesive product development.

Methodology:

• User-Centric Design: The company emphasizes understanding and meeting member needs through user research and feedback.

• Data-Driven Decisions: Design iterations and product improvements are informed by analytics and usability testing.

• Collaborative Development: A strong emphasis on teamwork and communication between design, development, and product management.

• Process Optimization: Focus on improving workflows and efficiency in the design and development lifecycle.

Company Website: https://careers.ace.aaa.com/us/en

📝 Enhancement Note: AAA (Auto Club Enterprises) is a well-established organization with a strong brand presence. The "All of Us!" slogan and emphasis on diversity suggest an inclusive culture. The company's long history and large scale imply a structured, process-oriented environment where design plays a crucial role in member engagement and service delivery.

📈 Career & Growth Analysis

Operations Career Level: This position is categorized as a mid-level to senior UI/UX Designer. It requires independent work, significant decision-making, and the ability to influence design direction. The role is focused on translating complex business needs into user-friendly digital experiences.

Reporting Structure: The UI/UX Designer will report to a lead or manager within the digital product or technology department. They will collaborate extensively with product managers, front-end developers, and potentially other designers.

Operations Impact: The UI/UX Designer's work directly impacts member satisfaction, engagement, and conversion rates across AAA's digital platforms. Effective UX/UI design can lead to increased member retention, reduced support costs, and improved efficiency of digital service delivery, contributing significantly to the organization's operational success and revenue.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific areas of UX/UI, such as user research, interaction design, or design systems.

• Leadership: Transition into a Senior UI/UX Designer role, mentoring junior designers, or moving into a Design Lead or Manager position.

• Cross-Functional Movement: Potential to move into Product Management or other roles within the digital product development lifecycle.

• Skill Development: Continuous learning opportunities through workshops, conferences, and access to design tools and resources.

📝 Enhancement Note: This role offers a clear path for career progression within a large, stable organization. The emphasis on impact and growth opportunities suggests that AAA values its design talent and invests in their development, providing a solid foundation for a long-term career in UX/UI design.

🌐 Work Environment

Office Type: The role is on-site in Los Angeles, California. This suggests a corporate office environment typical of a large established company.

Office Location(s): Los Angeles, California, with a specific postal code of 90007. This location is within a major metropolitan hub, likely offering good accessibility via public transport and proximity to amenities.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative areas for team meetings, design workshops, and brainstorming sessions.

• Tools & Technology: Access to industry-standard design software, hardware, and potentially a dedicated design lab or testing facilities.

• Team Interaction: Frequent opportunities for direct interaction with product managers, developers, and other designers, fostering a team-oriented approach to problem-solving.

Work Schedule:

• Standard 40-hour work week.

• While the role is primarily on-site, the emphasis on work-life balance and benefits suggests a supportive environment that may offer some flexibility, though the core schedule is fixed.

📝 Enhancement Note: The on-site requirement in a major city like Los Angeles indicates a traditional corporate work setting. The company's scale and focus on employee benefits suggest a professional and well-equipped workspace designed to support collaboration and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter review of application and resume to assess basic qualifications and experience.

• Portfolio Review: A crucial step where candidates present their portfolio, showcasing their design process, problem-solving skills, and project outcomes. This is often conducted with a hiring manager or senior designer.

• Technical/Design Interview(s): In-depth discussions about design philosophy, problem-solving approaches, and specific tool proficiency. May include a design exercise or case study walkthrough.

• Team/Stakeholder Interviews: Meetings with potential team members (developers, product managers) and key stakeholders to assess cultural fit and collaboration style.

• Final Interview: Typically with a senior leader to finalize the decision.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, with clear case studies that follow a problem-solution-outcome structure.

• Process is Key: Emphasize your design process, including research, ideation, iteration, and testing. Show how you arrived at your solutions.

• Visual Storytelling: Use visuals (wireframes, mockups, prototypes, user flows) effectively to tell the story of each project.

• Quantify Impact: Wherever possible, include metrics that demonstrate the positive impact of your designs (e.g., increased conversion, improved task completion).

• Tailor to AAA: Understand AAA's business and member base. Highlight projects that demonstrate experience with similar user bases or service industries.

• Be Prepared to Discuss: Be ready to walk through your projects, explain your decisions, and answer questions about your role and contributions.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design challenge, which might involve a small problem-solving task or a critique of an existing interface.

• Problem-Solving Scenarios: Practice articulating how you would approach common UX problems (e.g., improving a difficult onboarding process, redesigning a complex feature).

• Stakeholder Communication: Think about how you would communicate design trade-offs and justify your decisions to non-designers.

📝 Enhancement Note: The interview process for a UI/UX Designer is heavily portfolio-centric. Candidates should prepare to not only show their work but also articulate the strategic thinking and process behind it. Demonstrating an understanding of AAA's operational context and member needs will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Adobe Creative Cloud (Photoshop, Illustrator), Sketch, Zeplin, Adobe XD. These are essential for creating wireframes, mockups, prototypes, and graphic assets.

• Collaboration & Handoff: Zeplin is specifically mentioned for design-to-development handoff, ensuring seamless integration.

• Prototyping Enhancement: Origami (preferred) suggests an interest in advanced and dynamic prototyping capabilities.

Analytics & Reporting:

• While not explicitly listed, a UI/UX Designer in this role would benefit from familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior data.

CRM & Automation:

• Familiarity with CRM systems (like Salesforce) and marketing automation platforms can be beneficial for understanding the broader customer journey and how digital products integrate with sales and service processes.

• Understanding of HTML/CSS and CSS pre-processors (SASS, LESS) is crucial for effective collaboration with front-end developers and for understanding technical constraints.

📝 Enhancement Note: The tech stack is heavily focused on design and development handoff tools. Proficiency in the listed Adobe Suite, Sketch, Zeplin, and Adobe XD is non-negotiable. Understanding front-end technologies is also critical for effective collaboration with engineers, bridging the gap between design and implementation.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A core value likely driving all design decisions, focusing on delivering exceptional service and value to AAA members.

• Integrity & Trust: As a long-standing financial and service institution, these values are paramount in all operations and employee conduct.

• Collaboration & Teamwork: The "All of Us!" slogan and emphasis on cross-functional teams highlight the importance of working together.

• Efficiency & Innovation: While a large, established company, there's an implied need to innovate and optimize processes to remain competitive and improve member experience.

• Dedication: The company motto emphasizes "dedicated employees" who "proudly deliver legendary service."

Collaboration Style:

• Cross-Functional Integration: Expect close working relationships with product managers, developers, QA, and potentially marketing and customer support teams.

• Feedback Loops: A culture that encourages constructive feedback and iterative design improvements based on input from various departments and user testing.

• Knowledge Sharing: Opportunities to share best practices, design trends, and project learnings within the design team and broader product development groups.

📝 Enhancement Note: AAA's culture appears to be a blend of traditional corporate values (integrity, dedication) with a modern emphasis on diversity, collaboration, and member-centricity. For a UI/UX designer, this means understanding how design contributes to service excellence and member satisfaction within a structured, team-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Member Needs with Business Goals: Finding the optimal design solutions that satisfy user experience requirements while meeting technical and business objectives.

• Legacy Systems Integration: Potentially working with or redesigning interfaces for older, established systems, requiring careful navigation of constraints.

• Large User Base Diversity: Designing for a broad spectrum of users with varying technical proficiencies and needs across different product lines.

• Cross-Departmental Alignment: Ensuring design consistency and user experience integrity across various digital touchpoints managed by different teams.

Learning & Development Opportunities:

• Design Systems: Opportunity to contribute to or lead the development of AAA's design system, standardizing UI components and guidelines.

• Advanced Prototyping: Deepen skills in tools like Origami or explore new tools for more sophisticated interactive prototypes.

• User Research Expansion: Gain more experience with advanced user research methodologies and usability testing techniques.

• Industry Trends: Stay abreast of evolving UX/UI trends, accessibility standards, and emerging technologies in the digital product space.

• Mentorship: Potential to be mentored by senior designers or to mentor junior team members as experience grows.

📝 Enhancement Note: The challenges presented are typical for designers in large, established organizations. The growth opportunities focus on leveraging these challenges to build expertise in areas like design systems and advanced prototyping, offering a clear path for professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements in a design project. How did you resolve it?" (Focus on communication, negotiation, and finding compromise.)

• "Walk us through a complex UX challenge you faced and how you used your design process to solve it." (Prepare a detailed case study from your portfolio.)

• "How do you ensure your designs are accessible and inclusive for all users?" (Discuss WCAG standards, testing, and inclusive design principles.)

Company & Culture Questions:

• "What do you know about AAA and its mission, and how do you see your role contributing to it?" (Research AAA's values, services, and member base.)

• "How do you collaborate with developers and product managers? Describe your ideal working relationship." (Emphasize teamwork, communication, and understanding of development constraints.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your process, your solution, and the impact.

• Visual Clarity: Use high-quality visuals and ensure your prototypes are functional and easy to navigate.

• Conciseness: Be mindful of time. Focus on the most impactful aspects of each project.

• Role Clarity: Clearly articulate your specific contributions to each project, especially in team settings.

• Q&A Readiness: Anticipate questions about your design decisions, challenges, and outcomes.

📝 Enhancement Note: Interview preparation should focus on showcasing not just design skills but also strategic thinking, problem-solving abilities, and collaborative potential. A strong understanding of AAA's business context and member focus will be highly beneficial.

📌 Application Steps

To apply for this UI UX Designer position:

• Submit Your Application: Apply through the official careers portal at https://careers.ace.aaa.com/us/en/job/JR202636404/UI-UX-Designer-eBiz.

• Curate Your Portfolio: Select 2-3 of your most relevant and impactful UX/UI case studies. Ensure they clearly demonstrate your process, problem-solving skills, and the positive outcomes of your designs. Tailor your portfolio to highlight experience with large user bases, service industries, or complex digital products.

• Optimize Your Resume: Highlight keywords from the job description, such as UI/UX Design, Wireframing, Prototyping, Information Architecture, Adobe Creative Cloud, Sketch, Adobe XD, HTML, CSS, User Research, and Usability Testing. Quantify achievements with metrics where possible.

• Prepare for Portfolio Presentation: Practice walking through your portfolio case studies, focusing on storytelling, highlighting your process, and articulating your design decisions and their impact. Be ready to discuss your experience with collaboration and problem-solving.

• Research AAA: Understand Auto Club Enterprises' mission, services, target audience, and recent digital initiatives. Familiarize yourself with their brand guidelines and user experience philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.