UI UX Designer eBiz

📍 Job Overview

Job Title: UI UX Designer eBiz

Company: AAA (Auto Club Enterprises)

Location: Los Angeles, CA, United States

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: May 26, 2026

Experience Level: Mid-Level (4-6 years)

Remote Status: On-site

🚀 Role Summary

• Design, prototype, and test information architectures to ensure a consistent and unified aesthetic and user experience across all of Auto Club Enterprises' digital products.

• Develop, update, and publish the ACE Enterprise style guide and design library, creating production graphic assets for various projects.

• Conduct user research and usability testing to identify problem areas on digital channels and translate member solutions into user interface specifications.

• Facilitate collaborative design workshops with key stakeholders and provide design consultation to product and development teams.

• Articulate, develop, and model the end-user experience, including visual design, to make user interaction simple and efficient.

📝 Enhancement Note: While the title is "UI UX Designer," the responsibilities lean heavily into User Experience (UX) design, focusing on information architecture, user research, prototyping, and usability testing, with UI design elements supporting the overall user journey. The "eBiz" in the title suggests a focus on digital business platforms and online member interactions.

📈 Primary Responsibilities

• Design and prototype intuitive user experiences for digital products, translating abstract ideas into tangible low to high-fidelity wireframes and interactive prototypes.

• Define and maintain the ACE Enterprise style guide and design library, ensuring brand consistency and efficient asset creation for various digital initiatives.

• Perform user research and usability testing to gather insights into member needs and pain points, informing design decisions and product enhancements.

• Collaborate closely with product managers, engineers, and other stakeholders to define user requirements, design solutions, and implement features across multiple digital platforms.

• Present design concepts, user research findings, and recommendations to key stakeholders, effectively communicating user needs and proposed design solutions.

• Develop and model the end-user experience, incorporating visual design principles to create simple, efficient, and engaging user interactions.

• Identify and analyze potential problem areas within digital channels (website, mobile applications, member touchpoints) and propose actionable design solutions.

• Facilitate cross-functional design workshops to foster collaboration, gather input, and align on design strategies.

• Support the development and implementation of new processes related to digital product design and user experience.

• Provide design consultation and feedback to product and development teams throughout the project lifecycle, ensuring adherence to UX best practices.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX design process, from research and ideation to prototyping, testing, and implementation support. The emphasis on collaboration, stakeholder communication, and process improvement is critical for a mid-level role in a large organization like AAA.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Proven ability in designing, prototyping, and testing information architectures for digital products.

• Expertise in creating intuitive user experiences through wireframing and prototyping tools (e.g., Adobe XD, Sketch).

• Proficiency in user research methodologies, including usability testing and user interviews.

• Strong understanding of interaction design principles and visual design aesthetics.

• Experience in developing and maintaining style guides and design libraries.

• Familiarity with latest versions of HTML/CSS and CSS pre-processors like SASS or LESS.

• Excellent analytical, communication, and presentation skills, with the ability to articulate complex design concepts to diverse audiences.

• Proficiency with Adobe Creative Cloud suite.

Preferred Skills:

• Experience with Origami for prototyping.

• Familiarity with front-end development frameworks and their impact on UX/UI design.

• Experience working within a large, federated organization like AAA.

• Understanding of accessibility standards (WCAG).

📝 Enhancement Note: The required skills are specific to UX/UI design, with a clear emphasis on tools and methodologies. The mention of HTML/CSS and pre-processors suggests a need for designers who understand the technical feasibility of their designs or can collaborate effectively with developers. The "4-6 years" experience level aligns with a mid-level designer capable of independent work and stakeholder engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly demonstrates a strong understanding of user-centered design principles and problem-solving capabilities.

• Case studies showcasing the entire design process, from initial research and ideation through to prototyping, user testing, and final implementation.

• Examples of wireframes, low-fidelity prototypes, and high-fidelity mockups for web and mobile applications.

• Demonstrations of how user research and usability testing informed design decisions and led to measurable improvements in user experience.

• Visualizations of information architecture, user flows, and journey maps.

Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly and concisely.

• Experience in creating and maintaining design documentation for handoff to development teams.

• Demonstrated ability to articulate the rationale behind design choices, linking them to user needs and business objectives.

📝 Enhancement Note: For a UI/UX role, a robust portfolio is paramount. The emphasis should be on showcasing the process and problem-solving rather than just the final visual output. Highlighting how designs addressed specific user needs and business goals, backed by research and testing, will be crucial.

💵 Compensation & Benefits

Salary Range: $99,500.00 - $132,900.00 per year

Benefits:

• Medical, Dental, and Vision Insurance coverage.

• 401(K) Savings Plans with a company match.

• Pension plan.

• Tuition assistance programs.

• Floating holidays and Paid Time Off (PTO) specifically for community volunteer programs.

• Paid parental leave.

• Comprehensive wellness programs.

• Employee discounts on AAA memberships, insurance, travel, entertainment, and other services.

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range is competitive for a mid-level UX Designer in a major metropolitan area like Los Angeles. The benefits package is extensive, reflecting AAA's commitment to employee well-being and long-term security, including a pension which is a significant differentiator.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Automotive Services, Travel, Financial Services (as part of the AAA federation).

Company Size: AAA (Auto Club Enterprises) is part of the larger AAA organization, with nearly 17,000 employees in 24 states serving over 18 million members. This indicates a large, established, and stable corporate environment.

Founded: AAA was founded in 1900, signifying a long-standing reputation and deep roots in member service.

Team Structure:

• The UI/UX Designer will likely be part of a Product Development or Digital Transformation team, working within or closely with the "eBiz" (electronic business) division.

• This role will involve cross-functional collaboration with product managers, business analysts, front-end developers, and potentially backend engineers and QA testers.

Methodology:

• AAA emphasizes a member-centric approach, aiming to deliver "legendary service." This likely translates to a design philosophy focused on ease of use, clarity, and trust.

• The company values diversity and inclusion, aiming to create a team capable of delivering "legendary, lifetime service."

• Data-driven decision-making is implied, with a focus on understanding member needs and optimizing digital touchpoints for efficiency and satisfaction.

Company Website: https://www.aaa.com/ (General AAA site; specific division links may exist internally)

📝 Enhancement Note: AAA's long history and large member base suggest a focus on reliability, trust, and comprehensive service. The "eBiz" context implies a drive towards modernizing and optimizing digital member interactions. The culture likely values stability, member focus, and professional development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UI UX Designer. It requires independent contribution, the ability to manage design tasks within projects, and effective collaboration with cross-functional teams. The role involves translating high-level business objectives into user-centric design solutions and contributing to the evolution of digital products.

Reporting Structure: The designer will likely report to a UX Design Lead, a Product Design Manager, or a Digital Product Manager. They will work closely with product teams, engineering leads, and business stakeholders.

Operations Impact: The UI UX Designer plays a crucial role in shaping the digital member experience. By creating intuitive, efficient, and user-friendly interfaces, this role directly impacts member satisfaction, engagement, adoption of digital services, and ultimately, customer retention and loyalty. Effective UX design can reduce support costs by minimizing user confusion and errors, and drive revenue through improved conversion rates on digital platforms.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as UX research, interaction design, or accessibility.

• Leadership: Progress to a Senior UI UX Designer role, taking on more complex projects, mentoring junior designers, and influencing design strategy.

• Management: Transition into a UX Design Lead or Manager role, overseeing a team of designers and managing design initiatives.

• Cross-functional Movement: Potential to move into Product Management or Business Analysis roles, leveraging a strong understanding of user needs and business objectives.

• Skill Development: Opportunities to learn new design tools, methodologies, and technologies, and potentially gain exposure to other areas of the "eBiz" operations.

📝 Enhancement Note: For a mid-level designer at a large company like AAA, the path for growth is typically structured, offering both specialization and leadership tracks. The emphasis on member service and digital transformation provides ample opportunity to make a tangible impact and develop a robust career.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Los Angeles, indicating a traditional office-based work environment. This likely means a professional setting conducive to collaboration and focused work.

Office Location(s): Los Angeles Figueroa - 1085, Los Angeles, CA. This location suggests proximity to a major business hub within Los Angeles.

Workspace Context:

• The on-site nature of the role facilitates in-person collaboration, brainstorming sessions, and direct interaction with team members and stakeholders.

• Access to standard office technology, design software, and potentially dedicated collaboration spaces is expected.

• The environment is likely structured, given AAA's long history and corporate nature, but also aims to foster creativity and innovation within the design team.

Work Schedule: A standard 40-hour work week is indicated. While the role is on-site, there may be some flexibility in daily start/end times, but core hours will likely be expected for team collaboration.

📝 Enhancement Note: The on-site requirement for this role suggests that AAA values face-to-face collaboration, team cohesion, and the benefits of an integrated workspace for design and development teams. This is common in larger, more traditional organizations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, approach to design challenges, and understanding of the role's objectives.

• Portfolio Review & Design Exercise: This is a critical stage. Candidates will be asked to present their portfolio, walking through 1-2 key projects. They may also be given a design challenge (e.g., a small case study, a problem-solving exercise, or a critique of an existing interface) to assess their design thinking, process, and execution skills.

• Team/Stakeholder Interviews: Interviews with potential team members (e.g., other designers, product managers, developers) to evaluate collaboration style, communication skills, and technical understanding.

• Final Interview: Potentially a final interview with a senior leader to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations as narratives. Clearly articulate the problem, your process, the solutions you designed, and the outcomes or impact.

• Process Focus: Emphasize your design process – how you conducted research, analyzed data, iterated on designs, and tested with users.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased task completion time).

• Tailor to AAA: Understand AAA's mission, member base, and digital products. Highlight projects that demonstrate experience with similar challenges or industries.

• Be Prepared for Questions: Anticipate questions about your design decisions, how you handle constructive criticism, and how you collaborate with technical teams.

Challenge Preparation:

• Understand the Prompt: Carefully read and understand any design challenge given. Ask clarifying questions if needed.

• Time Management: Allocate your time wisely between understanding the problem, ideating, designing, and preparing to present.

• Focus on Process: Even if the output isn't perfect, demonstrating a strong, logical design process is often more important than a polished final deliverable for a short exercise.

• Communicate Your Thinking: Verbalize your thought process as you work through the challenge, explaining your assumptions and decisions.

📝 Enhancement Note: The interview process for a UI/UX role at a company like AAA will heavily rely on the candidate's portfolio and their ability to articulate their design process and problem-solving skills. A well-prepared portfolio and thoughtful responses to design challenges are essential.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Adobe XD, Sketch, Figma (though not explicitly mentioned, Figma is a strong industry standard and good to be aware of).

• Collaboration & Handoff: Zeplin.

• Graphic Design: Adobe Creative Cloud (Photoshop, Illustrator).

• Prototyping (Advanced): Origami (preferred, but a plus).

Analytics & Reporting:

CRM & Automation:

• Familiarity with how CRM systems (e.g., Salesforce, though not directly used by designers) and marketing automation platforms impact user journeys and digital touchpoints would be advantageous.

📝 Enhancement Note: The explicit mention of Adobe XD, Sketch, Zeplin, and Adobe Creative Cloud indicates the core software suite. The preference for Origami suggests an interest in advanced prototyping capabilities. Awareness of analytics and CRM systems will help designers understand the broader business context of their work.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A core value, driving all design decisions to ensure ease of use, trust, and value for AAA members.

• Integrity & Trust: Given AAA's long history and role in insurance and member services, honesty, reliability, and data security are paramount.

• Collaboration: Working effectively across diverse teams (product, engineering, marketing, business) to achieve shared goals.

• Efficiency & Optimization: Continuously seeking ways to improve digital processes and user experiences to make them simpler and more effective.

• Innovation: While rooted in tradition, AAA also seeks to innovate and adapt its digital offerings to meet evolving member needs.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with product managers to define requirements, engineers to ensure feasibility, and QA to validate implementations.

• Feedback-Driven: A culture that embraces constructive feedback from peers and stakeholders to refine designs.

• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and insights within the design team and broader organization.

📝 Enhancement Note: The company's stated values and mission directly inform the expected culture for designers. A focus on member needs, reliability, and collaborative problem-solving will be key aspects of the team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Tradition with Innovation: Integrating modern UX/UI practices and technologies within a long-standing, established organization with a large, diverse member base.

• Scalability and Consistency: Ensuring a consistent and high-quality user experience across a wide range of digital products and platforms for millions of members.

• Stakeholder Alignment: Navigating diverse stakeholder needs and priorities to achieve consensus on design solutions.

• Technical Constraints: Working within existing technology stacks and development cycles, requiring pragmatic design solutions.

Learning & Development Opportunities:

• Advanced UX/UI Training: Opportunities to attend workshops, conferences, or online courses to hone skills in areas like advanced prototyping, UX research, or accessibility.

• Cross-functional Exposure: Learning about other aspects of "eBiz" operations, such as product management, business analysis, or front-end development.

• Mentorship: Potential to be mentored by senior designers or leaders within the AAA organization.

• Project Variety: Working on diverse projects that offer exposure to different aspects of AAA's business and member services.

📝 Enhancement Note: The challenges are typical for designers in large, established companies. The growth opportunities are framed around continuous learning and expanding influence within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with business requirements. How did you approach it, and what was the outcome?" (Assesses problem-solving and negotiation skills.)

• "Walk us through your process for designing a new feature for a mobile application, from initial concept to final handoff." (Evaluates design methodology and workflow.)

• "How do you stay updated on the latest UX/UI trends and technologies, and how do you incorporate them into your work?" (Gauges proactivity and continuous learning.)

Company & Culture Questions:

• "What interests you about working for AAA and specifically on our digital products?" (Assesses research and genuine interest.)

• "How do you think your design philosophy aligns with AAA's mission of providing 'legendary service'?" (Connects values and mission.)

Portfolio Presentation Strategy:

• Select Strongest Projects: Choose 2-3 projects that best showcase your skills, process, and impact relevant to AAA's context.

• Focus on the "Why": Clearly articulate the problem you were solving, your research findings, and the strategic rationale behind your design decisions.

• Showcase Iteration: Demonstrate how you iterated on designs based on feedback and testing.

• Quantify Results: Present any data or metrics that show the positive impact of your designs.

• Prepare for Technical Questions: Be ready to discuss the tools you used and how you collaborated with developers.

📝 Enhancement Note: Preparation should focus on demonstrating a user-centered approach, strong problem-solving skills, effective collaboration, and a clear understanding of AAA's mission and member focus.

📌 Application Steps

To apply for this UI UX Designer position:

• Submit your application through the provided link on the Workday careers portal.

• Portfolio Preparation: Curate your online portfolio to highlight 2-3 relevant projects that showcase your UX design process, wireframing, prototyping, and user research capabilities, ideally with examples related to web or mobile applications.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UI UX Design," "Wireframing," "Prototyping," "Information Architecture," "User Research," "Usability Testing," and specific tools like "Adobe XD," "Sketch," and "Adobe Creative Cloud." Quantify achievements where possible.

• Interview Practice: Prepare to walk through your portfolio projects, articulating your design process, problem-solving approach, and the impact of your work. Practice answering common UX interview questions and be ready to discuss your experience with HTML/CSS and pre-processors.

• Company Research: Thoroughly research AAA, its mission, its various services, and its digital presence. Understand their commitment to member service and how your role contributes to that.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.