UI UX Designer eBiz

📍 Job Overview

Job Title: UI UX Designer eBiz

Company: AAA ClubLabs

Location: Los Angeles, CA, United States

Job Type: Full-Time

Category: UX Research & Design Operations

Date Posted: May 28, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving user-centered strategy and design decisions through both qualitative and quantitative UX research for AAA's extensive digital ecosystem, encompassing websites, native mobile applications, and emerging digital experiences.

• The position requires a collaborative and analytical Mid-Level UX Researcher to support various lines of business, including Insurance, Membership, Travel, FinTech, and Automotive Services.

• Key responsibilities involve conducting end-to-end UX research, synthesizing insights into actionable recommendations, and fostering a mature research practice within the organization.

• This role will contribute to advancing research operations (ResOps), mentoring junior team members, and promoting user-centric methodologies across product development.

📝 Enhancement Note: The job title "UI UX Designer eBiz" is slightly misleading as the core of the description heavily emphasizes UX Research rather than UI Design. The role is positioned as a Mid-Level UX Researcher with responsibilities that include research operations and collaboration with design teams. The "eBiz" likely refers to the "electronic business" or digital nature of the work within AAA.

📈 Primary Responsibilities

• Develop and Execute Research Strategies: Partner with stakeholders, product teams, designers, content strategists, and engineering teams to identify user needs, business goals, and strategic research opportunities.

• Conduct End-to-End UX Research: Plan, pilot, manage, moderate, and execute qualitative and quantitative user research studies for websites, native mobile apps, and other digital channels, leveraging AI tools like Gemini and Claude to enhance scope and velocity.

• Perform Quantitative Analysis: Conduct quantitative UX research and digital experience analysis using tools such as Quantum Metrics, Adobe Analytics, Tableau, Adobe CDP, Adobe AJO, and Adobe Target to analyze KPIs, behavioral metrics, conversion funnels, and personalization strategies.

• Synthesize and Communicate Insights: Analyze and synthesize qualitative and quantitative findings into clear, actionable insights and strategic recommendations, presenting them effectively to both technical and non-technical audiences.

• Manage Research Knowledge: Capture, organize, tag, and maintain research insights and knowledge repositories using platforms like Aurelius, supporting Research Operations (ResOps) initiatives.

• Support Experimentation: Analyze data to support experimentation and optimization initiatives, identifying user pain points and opportunities for improvement.

• Collaborate Cross-Functionally: Work closely with Product, UX Design, Content Strategy, Engineering, Analytics, and Marketing teams throughout the product lifecycle.

• Mentor and Develop: Mentor and support junior UX Researchers and interns, contributing to the growth of the UX research practice.

📝 Enhancement Note: The core responsibilities have been expanded to detail the specific research activities, analytical tasks, and collaborative efforts expected, aligning with a mid-level UX Researcher role focused on driving actionable insights for digital product improvement.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for UX Research roles.

Experience: Minimum of 3 years of professional UX Research experience conducting research for websites, native mobile apps, and digital products at a major company or enterprise organization.

Required Skills:

• UX Research Expertise: Proven experience conducting end-to-end qualitative and quantitative UX research methodologies (e.g., interviews, surveys, usability testing, heuristic evaluations).

• Analytics Proficiency: Experience with quantitative UX research and digital experience analysis tools including Quantum Metrics, Adobe Analytics, Tableau, Adobe CDP, Adobe AJO, and Adobe Target.

• Data Synthesis & Reporting: Ability to analyze and synthesize complex qualitative and quantitative data into actionable insights and compelling reports for diverse stakeholders.

• Cross-Functional Collaboration: Demonstrated ability to collaborate effectively with product managers, designers, engineers, content strategists, and marketing teams.

• Agile Development Experience: Experience working within agile product development environments, including familiarity with tools like Jira, user testing platforms (Maze, UserTesting), and Confluence.

• Research Operations Support: Understanding of and willingness to contribute to research operations, including participant management, knowledge management, and process improvement.

• AI Tool Utilization: Experience or willingness to leverage AI tools such as Gemini and Claude for research enhancement.

Preferred Skills:

• Domain Experience: Experience researching within complex consumer-facing ecosystems such as Insurance, Membership organizations, FinTech, Travel, Automotive Services, Discounts & Rewards, or Education.

• Mentorship Experience: Experience mentoring junior researchers or interns.

• Research Governance: Familiarity with research governance, taxonomy, and tagging best practices.

• Advanced Analytics: Deeper expertise in behavioral metrics, conversion funnel analysis, and personalization strategy optimization.

📝 Enhancement Note: The skills section has been detailed to reflect the specific tools and methodologies mentioned in the job description, along with typical qualifications for a mid-level UX Researcher role. The "UI UX Designer" title suggests a need for understanding design principles, even if research is the primary focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Case Studies: Showcase 2-3 detailed case studies demonstrating end-to-end UX research projects, from defining research questions to delivering actionable insights and their impact.

• Methodology Diversity: Highlight experience with a range of qualitative and quantitative research methods applied to digital products (websites, mobile apps).

• Data Synthesis Examples: Provide examples of how complex data (qualitative and quantitative) was synthesized into clear, concise, and actionable recommendations for stakeholders.

• Impact Demonstration: Clearly articulate the business impact or user experience improvements resulting from your research findings and recommendations, ideally with measurable outcomes.

• Collaboration Evidence: Illustrate how you collaborated with cross-functional teams (design, product, engineering) throughout the research and product development lifecycle.

Process Documentation:

• Research Plan Examples: Include examples of well-structured research plans outlining objectives, methodology, participant criteria, and timelines.

• Synthesis Frameworks: Demonstrate your approach to synthesizing research findings, potentially including templates or frameworks used for analysis and reporting.

• Insight Management: Show how you've contributed to organizing, tagging, and managing research insights within a knowledge repository (e.g., Aurelius).

• Agile Integration: Provide examples of how your research processes were integrated into agile development workflows (e.g., contributing to sprint planning, providing insights for backlog prioritization).

📝 Enhancement Note: Given the emphasis on research operations and end-to-end research, a strong portfolio showcasing practical application of research methodologies, data synthesis, and cross-functional collaboration is critical. The inclusion of AI tools and analytics platforms also suggests a need for candidates to demonstrate how they leverage technology in their workflow.

💵 Compensation & Benefits

Salary Range: $99,500.00 - $132,900.00 per year.

Benefits:

• Health Coverage: Comprehensive medical, dental, and vision insurance.

• Retirement: 401(k) saving plans with company match, and a Pension plan.

• Professional Development: Tuition assistance for continued learning.

• Time Off: Floating holidays and Paid Time Off (PTO) for community volunteer programs.

• Family Support: Paid parental leave.

• Wellness: Access to wellness programs.

• Employee Perks: Significant employee discounts on AAA memberships, insurance, travel, entertainment, and various services.

Working Hours: Expected to be a standard 40-hour work week, typical for a full-time, on-site position.

📝 Enhancement Note: The salary range provided is specific. The benefits listed are comprehensive and highlight unique offerings like a pension and extensive employee discounts, which are valuable for attracting and retaining talent in the service industry. The working hours are inferred from the "Full-Time" employment type and "On-site" arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive, Insurance, Membership Services, Travel, Financial Services (FinTech). AAA ClubLabs operates within the broader AAA federation, a well-established organization with a long history dating back to 1900, serving millions of members. This context suggests a culture that values stability, member-centricity, and a blend of traditional service with modern digital innovation.

Company Size: Auto Club Enterprises is a large organization, part of the national AAA federation, with nearly 17,000 employees in 24 states and over 18 million members. This scale implies a structured environment with opportunities for impact across a vast user base.

Founded: The AAA organization was founded in 1900. This long history signifies a stable, reputable company with deep roots in member service.

Team Structure:

• UX Team: The role reports to the UX Research Lead, indicating a dedicated UX function within AAA ClubLabs.

• Cross-Functional Collaboration: The role emphasizes close collaboration with Product Management, UX Design, Content Strategy, Engineering, Analytics, and Marketing teams, highlighting a matrixed or integrated team environment.

• Research Operations (ResOps): There is a specific mention of supporting Research Operations, suggesting a structured approach to managing research resources, processes, and knowledge.

• Mentorship: The role includes mentoring junior researchers, pointing to a team culture that values knowledge sharing and professional development.

Methodology:

• User-Centered Design: The core methodology is user-centered strategy and design, driven by qualitative and quantitative research.

• Agile Development: Research is conducted within agile product development environments, requiring flexibility and integration with sprint cycles.

• Data-Driven Decision Making: Heavy reliance on analytics platforms (Adobe Analytics, Quantum Metrics) and behavioral data to inform optimization and experimentation.

• AI Integration: Explicit mention of leveraging AI tools (Gemini, Claude) to enhance research scope and velocity, indicating a forward-thinking approach to research practice.

Company Website: [AAA ClubLabs is part of AAA. General AAA website: https://www.aaa.com/]

📝 Enhancement Note: The company context has been fleshed out to provide a richer understanding of AAA's scale, history, and operational environment, emphasizing the blend of established stability with a focus on digital transformation and user experience. The "AAA ClubLabs" designation suggests an innovation hub within the larger organization.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level UX Researcher position. It requires 3+ years of experience and involves end-to-end research execution, data synthesis, and collaboration. The role also includes elements of Research Operations and mentorship, suggesting a stepping stone towards more senior research roles or leadership positions within UX.

Reporting Structure: The role reports to the UX Research Lead. This implies a direct reporting line within a specialized UX research team, with opportunities to learn from and contribute to the lead's strategic vision for research.

Operations Impact: The UX Researcher's impact is directly tied to improving the digital experiences of AAA's 18 million members across various product lines (Insurance, Membership, Travel, FinTech, etc.). By providing user insights, the role influences product strategy, design decisions, and ultimately, member satisfaction, retention, and conversion rates. This directly contributes to business goals and revenue generation through enhanced digital offerings.

Growth Opportunities:

• Senior UX Researcher/Lead: Progression to a Senior UX Researcher role with increased autonomy, ownership of larger research initiatives, and more significant strategic input. Potential to become a UX Research Lead for specific product areas or domains.

• Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced quantitative analysis, AI-driven research) or industry verticals (e.g., FinTech, Insurance).

• Research Operations Management: Potential to move into a dedicated Research Operations role, focusing on scaling and optimizing the research practice, tooling, and processes.

• Cross-Functional Leadership: Develop leadership skills through mentoring junior researchers and influencing product strategy across multiple teams.

• Industry Exposure: Gain experience with a wide array of digital products and services within a large, established organization, enhancing marketability.

📝 Enhancement Note: The career analysis focuses on the progression from a mid-level researcher, highlighting the responsibilities that pave the way for advancement, including strategic influence, mentorship, and specialization within the operations and research domain.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site," indicating a traditional office-based work environment. Given AAA's nature as a large, established organization, this likely means a professional corporate office setting.

Office Location(s): Los Angeles, CA, specifically at the "1085 Figueroa" location. This is a major metropolitan hub, suggesting a dynamic work environment with access to amenities and a diverse talent pool.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with various cross-functional teams. The office environment is expected to support this through shared workspaces, meeting rooms, and informal interaction areas.

• Technology & Tools: Access to a robust technology stack, including advanced analytics platforms (Adobe Suite, Quantum Metrics), AI tools (Gemini, Claude), and project management software (Jira), is crucial for research execution.

• Team Interaction: Opportunities for regular interaction with UX designers, product managers, engineers, and fellow researchers, fostering a culture of shared learning and problem-solving.

Work Schedule: A standard 40-hour work week is implied for this full-time, on-site position. While specific flexibility isn't detailed, typical corporate environments allow for some degree of schedule management within core business hours to accommodate research activities and team collaboration.

📝 Enhancement Note: The work environment description focuses on the on-site nature and the implications for collaboration and technology access, aligning with the needs of a UX researcher in a large corporate setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, focusing on 2-3 key UX research case studies. This is a critical stage to evaluate practical skills, methodology, and impact.

• Technical/Behavioral Interviews: Expect interviews with the UX Research Lead and potentially other team members (designers, product managers) to delve into research strategies, problem-solving approaches, collaboration skills, and experience with specific tools and methodologies.

• Case Study/Challenge (Possible): Some organizations may present a take-home assignment or a live case study to assess problem-solving and research design skills in a simulated scenario.

• Final Interview: A final discussion with a senior leader to confirm fit and discuss the role in detail.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly outline the problem statement, your role and responsibilities, the research methodology used, key findings, actionable recommendations, and the impact of your work.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your research and recommendations (e.g., increased conversion rates, reduced task completion times, improved user satisfaction scores).

• Showcase Collaboration: Highlight how you worked with cross-functional teams, demonstrating your ability to integrate research into the product development lifecycle and influence decisions.

• Tailor to the Role: Emphasize projects that align with AAA's business areas (Insurance, Membership, Travel, FinTech) and showcase experience with both qualitative and quantitative methods, as well as analytics tools.

• Prepare to Discuss Process: Be ready to explain your thought process behind choosing specific methodologies, synthesizing data, and translating findings into practical recommendations.

Challenge Preparation:

• Understand AAA's Ecosystem: Research AAA's various lines of business and their digital offerings. Consider potential user needs and challenges within these domains.

• Practice Research Design: Be prepared to outline a research plan for a given problem, justifying your methodological choices.

• Data Interpretation: Practice interpreting common UX metrics and behavioral data, and formulating hypotheses for A/B testing or further investigation.

• Communication Skills: Focus on articulating complex research findings clearly and concisely, adapting your communication style to different audiences.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to best present their qualifications, particularly their portfolio, in the context of a UX research role within a large organization like AAA.

🛠 Tools & Technology Stack

Primary Tools:

• AI & LLMs: Gemini, Claude (for enhancing research scope, velocity, and reach).

• Research Platforms: UserTesting, Maze (for user testing and feedback collection).

• Collaboration & Project Management: Jira, Confluence (for agile workflow integration and documentation).

• Knowledge Management: Aurelius (for capturing, organizing, and tagging research insights).

Analytics & Reporting:

• Web Analytics: Adobe Analytics (for tracking user behavior, conversion funnels, and KPIs).

• Behavioral Analytics: Quantum Metrics (for detailed user session analysis and identifying pain points).

• Data Visualization: Tableau (for creating dashboards and presenting analytics data).

• Personalization & Experimentation: Adobe CDP (Customer Data Platform), Adobe AJO (Adobe Journey Optimizer), Adobe Target (for personalization strategies and experimentation).

CRM & Automation: While not explicitly mentioned, familiarity with CRM systems and marketing automation platforms can be beneficial for understanding the broader customer journey and data flow, especially within FinTech and Insurance domains.

📝 Enhancement Note: The tools and technology stack are critical for this role. This section lists the specific platforms mentioned in the job description and categorizes them for clarity, emphasizing the blend of advanced analytics, AI, and standard UX research tools.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A strong focus on understanding and serving the needs of AAA's 18 million members, driving decisions based on member value and satisfaction.

• Data-Driven Insights: Valuing research and analytics to inform strategic decisions, optimize user experiences, and measure impact.

• Collaboration & Teamwork: Emphasis on working effectively across diverse teams (Product, Design, Engineering, Marketing) to achieve shared goals.

• Innovation & Continuous Improvement: A willingness to explore new technologies (like AI tools) and methodologies to enhance research practice and digital offerings.

• Integrity & Reliability: As a long-standing organization, AAA likely upholds high standards of integrity and reliability in its services and operations.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless integration with product, design, engineering, and marketing teams, fostering a collaborative environment where research insights are shared and acted upon.

• Process Improvement Focus: Contributing to Research Operations and promoting best practices suggests a culture that values efficiency, standardization, and continuous refinement of research processes.

• Knowledge Sharing: Mentoring junior researchers and maintaining knowledge repositories indicates a culture that encourages learning, sharing of expertise, and building collective understanding.

📝 Enhancement Note: The culture and values section extrapolates from the company's mission, industry, and explicit mentions of collaboration and research operations to paint a picture of the expected team dynamics and operational ethos.

⚡ Challenges & Growth Opportunities

Challenges:

• Scale of Operations: Researching for an organization with 18 million members across multiple complex lines of business (Insurance, Travel, FinTech) presents a significant scope and requires robust research strategies to cover diverse user needs.

• Balancing Qualitative & Quantitative: Effectively integrating and synthesizing insights from both deep qualitative research and broad quantitative analytics to provide a holistic understanding of user behavior.

• Influencing Stakeholders: Translating complex research findings into compelling, actionable recommendations that drive change across various departments and leadership levels.

• Keeping Pace with Digital Transformation: Ensuring that research practices and insights support AAA's ongoing digital transformation and the introduction of new technologies and services.

• Research Operations Maturity: Contributing to the maturity of Research Operations within a large organization, which may involve establishing new processes, templates, and knowledge-sharing mechanisms.

Learning & Development Opportunities:

• Advanced Analytics & AI: Opportunity to deepen expertise in using advanced analytics tools (Adobe Suite, Quantum Metrics) and leverage AI for research, staying at the forefront of UX research technology.

• Domain Expertise: Gaining in-depth knowledge of the Insurance, Membership, Travel, and FinTech industries through focused research projects.

• Mentorship & Leadership: Developing leadership and mentorship skills by guiding junior researchers and contributing to research strategy.

• Process Optimization: Playing a key role in refining and scaling Research Operations, learning best practices in program management and operational efficiency.

• Exposure to Enterprise-Level UX: Working within a large enterprise like AAA provides invaluable experience in navigating complex organizational structures and influencing decision-making at scale.

📝 Enhancement Note: This section highlights potential challenges and growth avenues by considering the scale of AAA, the nature of the digital products, and the specific responsibilities outlined for the role, providing a realistic outlook for potential candidates.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used both qualitative and quantitative research to solve a complex user problem. What were the key insights, and how did they influence the product strategy?" (Focus on methodology integration, synthesis, and impact.)

• "How would you approach researching the needs of AAA members across our different lines of business (e.g., insurance vs. travel)? What tools and methods would you prioritize?" (Assess understanding of diverse user segments and strategic research planning.)

• "Tell me about your experience with Research Operations. How have you contributed to improving research processes, managing knowledge, or onboarding new researchers?" (Evaluate understanding and experience with ResOps.)

• "How do you leverage AI tools like Gemini or Claude in your UX research workflow? Provide an example." (Gauge familiarity and practical application of emerging technologies.)

Company & Culture Questions:

• "What interests you about AAA and our mission to serve members?" (Demonstrate research into AAA's values and business.)

• "How do you see your role contributing to a user-centered culture within AAA ClubLabs?" (Align your approach with the company's goals.)

• "Describe your ideal collaborative relationship with Product Managers, UX Designers, and Engineers." (Showcase your understanding of cross-functional dynamics.)

Portfolio Presentation Strategy:

• STAR Method: Structure your case study presentations using the Situation, Task, Action, Result (STAR) method to provide clear, concise narratives.

• Visuals are Key: Use screenshots, wireframes, user journey maps, and data visualizations to illustrate your process and findings effectively.

• Focus on Impact: Clearly articulate the business value or user experience improvements derived from your research. Quantify results whenever possible.

• Highlight Collaboration: Explain how you partnered with other teams and integrated research into the product development lifecycle.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, data analysis, and decision-making process.

📝 Enhancement Note: This section provides specific, actionable interview preparation tips tailored to the UX Research role, including example questions that probe for key competencies like data synthesis, AI tool usage, and cross-functional collaboration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Workday careers portal.

• Tailor Your Resume: Highlight your 3+ years of UX research experience, specifically mentioning work on websites, native mobile apps, and digital products. Emphasize your proficiency with quantitative analysis tools (Adobe Analytics, Quantum Metrics, Tableau) and qualitative research methods. Integrate keywords from the job description like "User-Centered Strategy," "Research Operations," and "Agile Methodology."

• Curate Your Portfolio: Select 2-3 strong case studies that showcase end-to-end UX research, including data synthesis, actionable insights, and measurable impact. Ensure these examples align with AAA's business areas (e.g., insurance, travel, FinTech) and demonstrate your ability to leverage analytics platforms and AI tools. Prepare to present these compellingly, focusing on your role and the outcomes.

• Research AAA ClubLabs: Understand AAA's mission, its diverse member services, and its digital ecosystem. Familiarize yourself with their current digital offerings and any recent news or initiatives related to digital transformation.

• Prepare for Behavioral and Technical Questions: Practice articulating your experience using the STAR method, especially for questions related to research strategy, collaboration, problem-solving, and your use of specific tools (Adobe Suite, Gemini, Aurelius, Jira). Be ready to discuss your approach to Research Operations and mentoring.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.