Staff UX Researcher

📍 Job Overview

Job Title: Staff UX Researcher

Company: Conga

Location: Houston, TX; Boston, MA (Hybrid)

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: 2026-08-10

Experience Level: 8+ Years (Implied 10+ years from Staff level)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX research initiatives for complex, cross-functional product areas within Conga's commercial operations software suite.

• Drive the strategic build-out of Conga's UX Research Program, establishing best practices, operational standards, and key performance indicators (KPIs).

• Translate complex qualitative and quantitative research findings into actionable insights that directly influence product strategy and business outcomes.

• Mentor and upskill product designers and Product Managers (PMs) in applied research methodologies, fostering a deeper organizational understanding of user needs.

• Partner closely with Product Management, Design, Customer Success, and Engineering teams to embed research throughout the entire product development lifecycle.

📝 Enhancement Note: The "Staff" title typically indicates a senior individual contributor role requiring significant autonomy, strategic thinking, and the ability to influence without direct authority. The emphasis on "research strategy," "cross-functional influence," and "elevating the quality of how Conga builds for its customers" suggests this role is pivotal in shaping the company's user-centric development approach, particularly within the complex domain of commercial operations software. The explicit mention of "revenue operations" and "commercial complexity" in the company description indicates a strong connection between UX research outcomes and business impact.

📈 Primary Responsibilities

• Research Program Development: Contribute to the foundational build-out of Conga's UX Research Program, defining and implementing standards for research operations, participant recruitment, template creation, baseline metric establishment, and shared best practices.

• End-to-End Research Leadership: Independently plan, design, execute, and synthesize research studies across multiple complex product areas, ensuring a holistic understanding of user needs and pain points.

• Methodological Expertise: Employ a diverse range of quantitative and qualitative research methods, including but not limited to concept validation, in-depth user interviews, usability testing, prototype testing, and surveys, selecting the most appropriate methods for each research question.

• Insight Translation & Communication: Develop clear, compelling narratives and actionable recommendations from research findings, effectively communicating insights to diverse stakeholders, including leadership, Product Managers, and Engineering teams, to drive informed decision-making.

• Cross-Functional Partnership: Collaborate closely with Product Designers and PMs to embed research seamlessly into every phase of the design and development process, ensuring user insights are integrated strategically to achieve business objectives.

• Mentorship and Knowledge Sharing: Act as a subject matter expert, mentoring designers and PMs in applied research methods, thereby increasing organizational research fluency and capability.

• Metrics and KPI Tracking: Define, track, and report on key research metrics and KPIs over time, demonstrating the impact and value of UX research to leadership.

• Proactive Gap Identification: Identify and advocate for research priorities across the product portfolio based on a strategic assessment of business impact, user benefit, and potential risks.

• Quantitative-Qualitative Integration: Partner with lead data analysts to unify qualitative research findings with quantitative behavioral analytics (e.g., clicks, drop-offs, feature adoption, session replays) to provide a comprehensive understanding of user engagement and identify root causes.

📝 Enhancement Note: The responsibilities highlight a blend of strategic program building and hands-on execution, typical for a Staff-level researcher. The emphasis on "operationalize research programs" and "establishing baseline metrics" points to a need for someone who can not only conduct research but also build the infrastructure for a scalable research function. The requirement to "partner closely with lead data analyst" and integrate qualitative with quantitative data is a critical aspect for understanding user behavior in complex enterprise SaaS products.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for UX research roles.

Experience: 8+ years of dedicated UX research experience, with a strong emphasis on complex enterprise or SaaS product environments.

Required Skills:

• UX Research Expertise: Deep command of both generative (exploratory) and evaluative (testing) research methods, with the judgment to select appropriate methodologies for various research objectives.

• Research Operations: Proven experience in designing and scaling research operations, including participant recruitment strategies, standardized templates, training materials, research repositories, and tooling implementation.

• Cross-Functional Collaboration: Demonstrated ability to work effectively within cross-functional enterprise environments, managing multiple simultaneous workstreams and building strong partnerships with Product, Design, Engineering, and Customer Success.

• Influence & Communication: Exceptional ability to influence product and design direction through strong relationship-building, clear communication strategies, and the capacity to shape organizational thinking.

• Synthesis & Storytelling: Skill in synthesizing raw research findings into clear, compelling, and stakeholder-ready narratives that drive product strategy and decision-making.

• Proficiency in Research Tools: Expertise in industry-standard UX research platforms such as UserZoom, UserTesting, Alchemer, or comparable tools.

• Analytical Tools: Proficiency with complementary tools like MS Office Suite, and experience with data visualization tools such as Tableau or PowerBI.

Preferred Skills:

• Enterprise SaaS Experience: Direct experience within an enterprise Software-as-a-Service (SaaS) environment, understanding its unique user needs and development cycles.

• AI/ML Research: Experience researching AI-powered product features, agentic workflows, or conversational interfaces, reflecting Conga's potential product roadmap.

• Program Building: Experience in building or significantly contributing to a first-time or nascent research program or practice.

• Mixed Methods Integration: Comfort and experience with mixed-methods approaches that seamlessly integrate quantitative behavioral data with qualitative findings.

• Strategic Curiosity: Proactive approach to research, digging into details, shaping research plans, and connecting findings directly to business context and objectives.

• Passion for Craft: A demonstrable commitment to the quality of all research outputs, from program design and planning to synthesis and reporting.

• Travel Readiness: Willingness to travel occasionally (~10-15%) for research initiatives and team collaboration.

📝 Enhancement Note: The "Staff" designation implies a need for strategic thinking beyond individual studies, including the ability to define and mature a research function. The requirement for 8+ years of experience, coupled with the "Staff" title, suggests a candidate who can operate with a high degree of autonomy and influence. The emphasis on "building or contributing to a first-time research program" is a key differentiator for candidates looking to establish and scale research operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Enterprise SaaS Focus: Showcase at least one significant project demonstrating complex research within an enterprise SaaS context, highlighting challenges specific to B2B software user experiences.

• End-to-End Research: Present case studies that clearly illustrate leadership across the entire research lifecycle, from initial problem definition and planning through synthesis, insight generation, and actionable recommendations.

• Methodological Diversity: Include examples of studies utilizing a variety of quantitative and qualitative methods, demonstrating judgment in selecting the right tool for the job and how findings were integrated.

• Impact & Influence: Provide evidence of how your research directly influenced product strategy, design decisions, or business outcomes, ideally with measurable results or clear qualitative feedback from stakeholders.

• Research Operations Contribution: If applicable, include examples of contributions to building research infrastructure, such as developing templates, improving recruitment processes, or contributing to research repositories.

Process Documentation:

• Research Planning: Demonstrate clear documentation of research plans, including well-defined objectives, research questions, participant criteria, and chosen methodologies.

• Synthesis & Reporting: Showcase examples of synthesized findings, presented in a clear, concise, and actionable format suitable for diverse audiences (e.g., executive summaries, detailed reports, compelling presentations).

• Integration with Development: Illustrate how research findings were integrated into the product development workflow, including collaboration with design and product management to translate insights into tangible product improvements or strategic shifts.

📝 Enhancement Note: For a Staff-level role, the portfolio should not just showcase individual studies but also demonstrate strategic thinking, program-level contributions, and the ability to drive impact. Emphasis should be placed on how the researcher influenced cross-functional teams and shaped product direction, rather than just reporting findings. The inclusion of "research operations" experience in the portfolio is highly valued for this role.

💵 Compensation & Benefits

Salary Range: $143,690 - $229,900 USD per year.

Benefits:

• Medical Insurance: Comprehensive medical coverage.

• Dental Insurance: Dental coverage to support oral health.

• Variable Incentive Pay: Potential for performance-based bonuses or incentives, aligning individual and company success.

• Flexible Work Options: Options for flexible work arrangements, supporting work-life balance.

• Other Benefits: Conga likely offers a standard suite of benefits including paid time off (PTO), retirement savings plans (e.g., 401k), life insurance, and disability coverage, common for enterprise software companies.

Working Hours: 40 hours per week (standard full-time). The hybrid arrangement suggests flexibility in how these hours are structured, with a requirement to be present in the office for certain days.

📝 Enhancement Note: The salary range provided is for the U.S. The "Staff" title and the 8+ years of experience requirement place this role at a senior individual contributor level, justifying the upper-quartile salary range for UX Researchers in major tech hubs like Boston and Houston. The "hybrid" work arrangement implies a need for a structured approach to office days, which may require coordination with the team. The mention of "variable incentive pay" suggests performance metrics will be tied to both individual contributions and broader business goals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Commercial Operations Software / Enterprise SaaS. Conga operates in the critical space of enabling businesses to streamline and automate their commercial processes, including pricing, quoting, contracting, and revenue management. This is a high-stakes B2B software environment where reliability, efficiency, and deep understanding of complex business workflows are paramount.

Company Size: Conga is a significant player in the enterprise SaaS market, with a substantial customer base including over 50% of the Fortune 100®. While exact employee numbers aren't provided in the raw input, the scale of their client base suggests a mid-to-large enterprise organization with established product, engineering, design, and customer success teams.

Founded: Conga was founded with a mission to "line up commercial operations so companies run as connected, smarter businesses." The company's history is rooted in unifying people and processes to drive commerce, aiming to build trust, consistency, and profitable growth for its clients. This history likely informs a culture that values efficiency, integration, and strategic problem-solving.

Team Structure:

• UX Research Program: The role reports to the Manager of User Experience Design, indicating that UX Research is likely integrated within or closely aligned with the broader Design organization. This structure allows for close collaboration with Product Designers.

• Cross-Functional Collaboration: The Staff UX Researcher is expected to be a key partner to Product Management, Design, Customer Success, and Engineering teams, highlighting a highly collaborative and matrixed environment.

• Reporting: The role is a senior individual contributor, expected to operate with significant autonomy while reporting to a manager. This suggests a structure that values expert individual contributions and strategic leadership within their domain.

Methodology:

• User-Centricity: The core of the role is to bring a deep understanding of the customer into the product development process, ensuring that Conga's solutions address real user needs and pain points effectively.

• Data-Driven Decision Making: The emphasis on translating research findings into actionable insights and partnering with data analysts underscores a commitment to evidence-based decision-making.

• Process Optimization: Conga's business is built on optimizing commercial operations, and this ethos is likely reflected in how the company approaches its internal processes, including product development and research.

Company Website: https://conga.com/

📝 Enhancement Note: The company's focus on "commercial operations" implies that its users are business professionals dealing with complex, often high-stakes transactions. This context is crucial for a UX Researcher to understand the user's environment, pressures, and goals. The "Conga Way" mentioned in the compensation section suggests a defined company philosophy that likely influences team interactions and decision-making.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Staff" UX Researcher. In the UX field, "Staff" typically denotes a senior individual contributor. This means the role requires not only deep expertise in research craft but also the ability to operate strategically, influence across multiple teams, mentor others, and contribute to the foundational elements of the research practice itself. It's a leadership role within the research discipline, focused on impact and scaling.

Reporting Structure: The Staff UX Researcher reports to the Manager, User Experience Design. This indicates a clear line of reporting within the design organization, allowing for mentorship and guidance from a design leadership perspective. However, the role's influence is expected to extend broadly across Product, Engineering, and Customer Success.

Operations Impact: The Staff UX Researcher's work will have a profound impact on Conga's commercial operations software. By ensuring the products are intuitive, efficient, and effectively meet the needs of enterprise users, the researcher contributes directly to:

• Revenue Growth: Streamlined workflows and better user experiences can lead to faster deal cycles, higher adoption rates, and increased customer satisfaction, all of which drive revenue.

• Customer Retention: Intuitive and effective software reduces user frustration and increases trust, leading to better customer retention and advocacy.

• Product Strategy: By uncovering unmet needs and identifying pain points, the researcher's insights will directly shape the strategic direction of Conga's product roadmap.

• Operational Efficiency: For Conga's customers, efficient software translates directly into operational efficiency for their own businesses.

Growth Opportunities:

• Research Leadership: The opportunity to significantly shape and scale Conga's UX Research Program, moving from individual contribution to establishing best practices and potentially leading a team in the future.

• Domain Expertise: Deepen expertise in the complex domain of commercial operations software, becoming a recognized authority on user needs within this critical business area.

• Cross-Functional Influence: Develop advanced skills in stakeholder management and influencing product strategy at a senior level within a prominent enterprise SaaS company.

• Mentorship and Development: Hone leadership and mentoring skills by guiding designers and PMs, contributing to their professional development and enhancing the overall research maturity of the organization.

• Potential for Team Growth: As Conga's research practice matures, there may be opportunities to transition into a formal team lead or management role, overseeing a team of researchers.

📝 Enhancement Note: The "Staff" level is a significant step beyond a Senior UX Researcher, often involving strategic program ownership and cross-functional influence. Candidates should highlight instances where they have built or significantly improved research processes, mentored junior researchers or cross-functional partners, and influenced product strategy at a high level. The hybrid nature of the role also presents an opportunity to develop skills in managing distributed collaboration.

🌐 Work Environment

Office Type: Hybrid. This role requires a blend of remote work and in-office presence. The specific days in the office will likely be determined by team needs and collaboration requirements.

Office Location(s): Boston, MA, and Houston, TX. Candidates are expected to be located in or willing to relocate to one of these major metropolitan areas. This offers access to robust tech ecosystems and talent pools.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates intentional collaboration. The office environment will likely be structured to facilitate team meetings, brainstorming sessions, and in-person workshops. Expect a dynamic environment where cross-functional teams regularly interact.

• Tools & Technology: Access to standard office technology, reliable internet, and potentially dedicated collaboration spaces within the office. Conga will provide the necessary software tools (e.g., research platforms, communication tools) required for the role.

• Team Interaction: Opportunities for both structured (e.g., team meetings, design sprints) and informal interactions with designers, PMs, engineers, and other stakeholders within the office. Remote interaction will rely heavily on digital collaboration tools.

Work Schedule: Standard 40-hour work week. The hybrid arrangement offers some flexibility, but core hours will likely be established for effective team coordination and collaboration, especially for meetings and cross-functional engagements.

📝 Enhancement Note: For a hybrid role, candidates should be prepared to discuss their strategies for effective collaboration both remotely and in-office. This includes managing communication across different work modes and ensuring seamless integration of research activities regardless of location. The availability of offices in Boston and Houston provides geographic flexibility for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Deep Dive: A dedicated session where candidates present their portfolio, showcasing key research projects, methodologies, and impact. This is a critical stage to assess research craft, strategic thinking, and communication skills. Expect in-depth questions about your process, decision-making, and contributions.

• Cross-Functional Interviews: Interviews with key stakeholders, including Product Managers, Product Designers, and potentially Engineering leads. These interviews will focus on collaboration style, ability to influence, understanding of product development, and how you translate research into actionable outcomes.

• Hiring Manager Interview: A final interview with the hiring manager to discuss the role in more detail, assess leadership potential, and confirm fit within the UX Design team and broader organization.

• Potential Research Challenge: While not explicitly stated, some organizations at this level may present a take-home research challenge or a live problem-solving exercise to assess applied skills.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user impact of your research. Quantify results whenever possible (e.g., "reduced task completion time by X%", "increased feature adoption by Y%", "identified critical usability issue that led to Z redesign").

• Tell a Story: Structure each case study with a clear narrative: the problem, your approach (methodology, rationale), your role, the insights, the recommendations, and the outcomes.

• Highlight Strategic Contributions: For a Staff role, emphasize instances where you shaped research strategy, influenced product direction, mentored others, or contributed to research operations.

• Demonstrate Methodological Rigor: Be prepared to defend your methodological choices and discuss trade-offs. Show your ability to select the right tool for the job.

• Showcase Collaboration: Provide examples of how you partnered with cross-functional teams, managed stakeholders, and translated findings into collaborative action.

• Prepare for Ambiguity: Conga operates in a complex enterprise space. Be ready to discuss how you navigate ambiguity and define research agendas in less defined problem spaces.

Challenge Preparation:

• Understand Conga's Business: Research Conga's product suite, target audience (enterprise commercial operations), and their market position. Understand the complexity of their software.

• Practice Research Strategy: Be ready to outline how you would approach a research problem for one of Conga's products, considering their business goals and user types.

• Articulate Trade-offs: Discuss the balance between speed, rigor, and impact in research, and how you make decisions under constraints.

• Prepare for "Why": Be ready to explain the "why" behind your research decisions, your methodologies, and your insights.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should select 3-5 of their most impactful projects that best represent their ability to lead complex research, influence strategy, and contribute to research operations. The emphasis on "cross-functional influence" and "shaping how others think" means interviewers will be looking for evidence of leadership and strategic partnership, not just execution.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: UserZoom, UserTesting, Alchemer (or comparable platforms for surveys, usability testing, interviews, and remote research).

• Data Analysis & Visualization: Tableau, PowerBI for analyzing quantitative data and creating compelling dashboards/reports.

• Collaboration & Productivity: MS Office Suite (Word, Excel, PowerPoint) for documentation, analysis, and presentations.

• Communication & Project Management: Tools like Slack, Microsoft Teams, Jira, Confluence for day-to-day collaboration, documentation, and workflow management.

• AI/ML Tools: While not a primary requirement, familiarity with tools or platforms related to AI/ML research would be advantageous, given potential future product directions. Claude is mentioned as a tool, suggesting potential use for research synthesis or content generation.

Analytics & Reporting:

• Behavioral Analytics: Likely integration with tools that track user engagement within the software (e.g., clicks, drop-offs, feature adoption, session replays) for quantitative analysis.

• BI Tools: Tableau and PowerBI are explicitly mentioned for reporting and visualization of both research and product analytics data.

CRM & Automation:

• While not directly managed by UX Research, an understanding of how CRM systems (like Salesforce, with which Conga integrates) and automation platforms impact user workflows and data collection would be beneficial.

📝 Enhancement Note: The explicit mention of specific research tools (UserZoom, UserTesting, Alchemer) and analytics tools (Tableau, PowerBI) indicates these are key requirements. Candidates should be prepared to discuss their proficiency and experience with these platforms and how they integrate them into their research workflows. The inclusion of "Claude" suggests an emerging interest in AI-assisted research or content creation.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A fundamental value to deeply understand and advocate for the customer's needs, ensuring Conga's products deliver maximum value and solve critical business problems.

• Data-Driven Decision Making: A commitment to using both qualitative and quantitative data to inform strategy, product development, and business decisions, moving beyond intuition to evidence-based approaches.

• Efficiency and Optimization: Reflecting Conga's core business, there's likely a strong emphasis on streamlining processes, improving workflows, and driving operational efficiency, both for customers and internally.

• Collaboration and Partnership: A belief that the best outcomes are achieved through strong collaboration across Product, Design, Engineering, Customer Success, and other departments.

• Innovation and Continuous Improvement: An environment that encourages exploring new methods, technologies, and approaches to research and product development, fostering a culture of learning and adaptation.

Collaboration Style:

• Cross-Functional Integration: Expect a highly integrated approach where UX Research is not siloed but actively embedded within product teams. Collaboration involves regular communication, shared understanding of goals, and joint problem-solving.

• Feedback Culture: An open environment where constructive feedback is exchanged regularly, both within the UX team and with cross-functional partners, to refine research methods and product decisions.

• Knowledge Sharing: Practices that encourage sharing research findings, methodologies, and learnings across teams and departments to build collective intelligence and avoid redundant work. This might involve regular research syncs, internal presentations, or maintaining a shared research repository.

📝 Enhancement Note: The "Conga Way" and the company's mission to "line up commercial operations" suggest a culture that values precision, effectiveness, and strategic alignment. For a UX Researcher, this translates to understanding how user experience directly impacts business efficiency and revenue, and communicating findings in a way that resonates with these operational priorities.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research Operations: As Conga aims to "build-out of Conga’s UX Research Program," the primary challenge will be establishing scalable processes, standards, and infrastructure for research that can support a growing product portfolio and organization.

• Navigating Complexity: Conga's products address complex enterprise commercial workflows. Translating these intricate business processes and user needs into clear research questions and actionable insights requires significant domain understanding and analytical skill.

• Cross-Functional Alignment: Ensuring consistent adoption and utilization of research insights across diverse teams (Product, Engineering, Design, Customer Success) with potentially different priorities and levels of research maturity.

• Measuring Research Impact: Defining and demonstrating the ROI of UX research through concrete metrics and KPIs in a way that resonates with business leadership.

• Integrating Qualitative and Quantitative Data: Effectively combining insights from user interviews and usability studies with complex behavioral analytics to form a holistic understanding of user behavior.

Learning & Development Opportunities:

• Research Program Leadership: The opportunity to define and implement the strategic direction for UX research at Conga, gaining experience in program management, operational design, and establishing best practices.

• Deep Domain Expertise: Becoming a subject matter expert in the commercial operations SaaS space, understanding intricate business processes like CPQ, CLM, and revenue management from a user's perspective.

• Advanced Stakeholder Influence: Developing sophisticated skills in influencing product strategy and executive decision-making within a large enterprise setting.

• Mentorship and Coaching: Honing leadership and coaching abilities by guiding and educating colleagues across product and design on research methodologies.

• Exposure to AI/ML: Potential to research cutting-edge AI-powered features and workflows, contributing to the future of commercial operations software.

📝 Enhancement Note: The challenges presented are typical for a senior researcher tasked with establishing or maturing a research function. The growth opportunities are substantial, offering a chance to make a significant, lasting impact on both the company's product development practices and the broader UX research field within the enterprise SaaS domain.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building a UX Research Program from the ground up or significantly scaling an existing one. What are the key components and priorities?" (Focus on research operations, recruitment, standards, metrics).

• "How do you prioritize research requests and identify strategic research gaps across a complex product portfolio with competing business objectives?" (Highlight strategic thinking, impact assessment, proactive identification).

• "Walk us through a time you successfully influenced product strategy or a significant design decision based on your research findings. What was your communication strategy?" (Focus on influence, stakeholder management, storytelling, impact). Company & Culture Questions:

• "What interests you about Conga's mission and the commercial operations software space?" (Show understanding of their business and user domain).

• "How would you foster a more user-centric culture within product and engineering teams, especially if research maturity is varied?" (Focus on mentorship, collaboration, evangelism).

• "How do you ensure your research findings are actionable and integrated into the product development process?" (Focus on process integration, collaboration with PM/Design, follow-through). Portfolio Presentation Strategy:

• Structure is Key: For each case study, follow a clear narrative: Problem -> Your Role -> Approach (Methodology) -> Insights -> Recommendations -> Impact (quantifiable if possible).

• Highlight Leadership & Strategy: For a Staff role, emphasize your strategic contributions, how you shaped the research agenda, and instances of mentoring or influencing others.

• Showcase Process, Not Just Outcomes: Be prepared to discuss why you made certain methodological choices, the trade-offs you considered, and how you navigated challenges.

• Tailor to Conga: If possible, draw parallels between your experience and Conga's products or challenges. Show you've done your homework.

• Be Ready for Deep Dives: Anticipate detailed questions about your data, analysis, and decision-making processes.

Challenge Preparation:

• Deconstruct the Problem: If given a challenge, take time to understand the core user problem and business context.

• Outline Your Research Plan: Be ready to propose a research plan, including objectives, target users, methods, and key questions. Discuss potential trade-offs and constraints.

• Focus on Actionability: Think about how your research would lead to concrete recommendations that Conga can act upon.

📝 Enhancement Note: Interviewers will be looking for a candidate who can operate at a strategic level, not just execute research tasks. Be prepared to discuss your philosophy on research, how you build and scale processes, and how you drive impact through influence and collaboration. The ability to connect research insights directly to business outcomes will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Conga careers portal via the provided link.

• Portfolio Customization: Curate your portfolio to prominently feature 3-5 complex enterprise SaaS research projects that demonstrate end-to-end ownership, strategic influence, and a clear impact on product or business outcomes. Prioritize examples related to research program development or scaling.

• Resume Optimization: Tailor your resume to highlight your 8+ years of UX research experience, specifically mentioning your proficiency in research operations, cross-functional collaboration, and influencing product strategy. Use keywords from the job description such as "UX Research Program," "enterprise SaaS," "quantitative and qualitative methods," "influence," and "mentorship."

• Interview Preparation: Practice articulating your research process, methodologies, and impact using the STAR method. Prepare specific examples for strategic questions about program building, prioritization, and cross-functional influence. Rehearse your portfolio presentation, focusing on storytelling and demonstrating leadership.

• Company Research: Thoroughly research Conga's products, their market position, and their stated company values. Understand the commercial operations domain and the challenges their customers face. This will enable you to tailor your responses and demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.