Staff Product Designer, Growth & SaaS Platform at MWDN

📍 Job Overview

Job Title: Staff Product Designer, Growth & SaaS Platform

Company: MWDN (recruiting partner for client)

Location: Sarajevo, Federation of Bosnia and Herzegovina, BA (with expectation to design for U.S. market)

Job Type: Full-time

Category: Product Design / Growth Operations

Date Posted: June 04, 2026

Experience Level: 8+ years (AI assessment: 10+)

Remote Status: Remote OK

🚀 Role Summary

Drive measurable growth impact (activation, conversion, retention, expansion) for a B2B SaaS eLearning platform.
Design and optimize user journeys for both Admin and Learner roles within a multi-tenant, role-based SaaS environment.
Collaborate closely with Product Management, Data Analysts, and Engineering to define and execute A/B tests and experimentation initiatives.
Contribute to and maintain an established design system, ensuring platform consistency and scalability.
Operate with a high degree of autonomy and ownership, demonstrating fluency in U.S. market SaaS buyer behavior and user expectations.

📝 Enhancement Note: While the title is "Staff Product Designer," the emphasis on "Growth" and "SaaS Platform" within the eLearning domain, combined with the requirement to drive measurable business impact and collaborate on experimentation, positions this role as heavily influencing revenue operations and Go-To-Market (GTM) strategies through product design. This role requires a strong understanding of user acquisition, activation, and retention levers within a SaaS context.

📈 Primary Responsibilities

Lead the design strategy for improving the time-to-first-value for U.S.-based Administrators on the eLearning platform.
Reduce friction points within complex compliance workflows and user onboarding processes for SaaS administrators.
Design user experiences that increase feature adoption and drive cross-product expansion within existing customer accounts.
Develop and iterate on monetization and upgrade surfaces aligned with U.S. SaaS buyer expectations and self-serve models.
Partner with Product and Data teams to translate business KPIs into actionable UX hypotheses for experimentation.
Design and prototype experiments focused on enhancing activation, engagement, and expansion metrics.
Rapidly iterate on designs based on measurable outcomes from A/B tests and user feedback.
Maintain platform consistency and scalability by operating within and contributing to the established design system.
Identify and propose thoughtful refinements to existing design patterns to enhance usability as the platform scales.
Ensure high implementation fidelity by collaborating closely with Engineering on design execution.
Design scalable, role-based experiences across both Admin and Learner user journeys.
Improve cross-product discoverability and user flow for U.S. customers.
Reduce complexity in critical SaaS workflows, including assignments, automation, reporting, and recertification.
Demonstrate U.S. market awareness in product decisions, understanding buyer behavior, self-service onboarding, and compliance contexts.
Adapt designs to U.S.-specific reporting expectations and state-specific compliance environments.
Design with sensitivity to tone, language, and UX norms that resonate with U.S. administrators and frontline workers.

📝 Enhancement Note: The responsibilities are heavily skewed towards growth initiatives and optimization within a B2B SaaS context. The emphasis on A/B testing, conversion optimization, and driving specific business KPIs (activation, retention, expansion) aligns this role closely with revenue operations and GTM strategies, even though it's a design function. The need for U.S. market understanding is critical for successful product execution.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for Staff-level roles. Candidates with equivalent practical experience will be strongly considered.

Experience: A minimum of 8+ years of dedicated product design experience, with a significant portion focused on B2B SaaS products and driving measurable growth.

Required Skills:

8+ years of product design experience, with a strong B2B SaaS background.
Proven experience driving measurable growth impact (activation, conversion, retention, or expansion).
Experience designing Product-Led Growth (PLG) or self-serve SaaS products.
Proficiency in working within established design systems and contributing to their evolution.
Strong systems thinking capabilities, particularly for multi-tenant and role-based SaaS platforms.
Experience collaborating on A/B testing or experimentation initiatives, translating UX hypotheses into testable designs.
Ability to clearly articulate the metrics your design work has improved.
Demonstrated ability to show examples of reducing friction in complex SaaS workflows.
Demonstrated U.S. market awareness in product decisions and UX design.
Ability to explain how you evolve patterns within a structured design system.
Capacity to operate independently in a cross-continental work environment.
Fluency in English for professional communication. Preferred Skills:
Experience with User Research methodologies to gather insights for growth initiatives.
Familiarity with Learning Management Systems (LMS) or eLearning compliance platforms.
Experience with data analysis tools to understand user behavior and experiment results.
Understanding of conversion rate optimization (CRO) principles in a SaaS context.
Advanced skills in prototyping tools for complex SaaS workflows.
Experience in contributing to or leading design critiques and providing constructive feedback.

📝 Enhancement Note: The experience requirement of 8+ years, coupled with the "Staff" title and emphasis on driving measurable business impact and operating independently, suggests a senior-level individual contributor role. The AI assessment of "10+" years is a reasonable inference for a Staff Product Designer role in a growth-focused SaaS environment. The emphasis on U.S. market awareness and cross-continental collaboration is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

A portfolio showcasing both strong product craft (UI/UX design) and demonstrable, measurable business impact.
Specific case studies illustrating how your design work directly improved key SaaS growth metrics (e.g., activation rates, conversion funnels, user retention, feature adoption, monetization).
Examples of how you’ve reduced friction in complex SaaS workflows, such as user onboarding, feature configuration, or reporting.
Projects demonstrating your ability to work within and evolve established design systems, showing pattern refinement and consistency.
Evidence of your system thinking applied to multi-tenant or role-based SaaS applications.
Case studies involving collaboration on A/B testing or experimentation, detailing your role from hypothesis to outcome. Process Documentation:
Showcase examples of your process for defining UX hypotheses tied to business KPIs in collaboration with Product and Data teams.
Document your approach to designing experiments that directly impact activation, engagement, and expansion.
Illustrate how you rapidly iterate on designs based on measurable outcomes from experimentation.
Provide examples of how you balance experimentation velocity with platform consistency and design system integrity.
Detail your process for designing scalable, role-based experiences across different user journeys.

📝 Enhancement Note: The portfolio is paramount for this role, acting as the primary evidence of the candidate's ability to deliver tangible results. The emphasis is not just on aesthetics but on the strategic impact of design decisions on business objectives, particularly growth metrics. This aligns with a revenue operations mindset where design is a key lever for GTM success.

💵 Compensation & Benefits

Salary Range: Given the location (Sarajevo, Bosnia and Herzegovina) and the senior nature of the role (Staff Product Designer with 8+ years of experience in B2B SaaS growth), a competitive salary range for this role is estimated to be between €45,000 - €70,000 annually (gross). This estimate is based on:

Regional Market Data: Salaries for senior tech roles in Sarajevo, while growing, are generally lower than in major Western European hubs or the U.S.
Industry Benchmarks: Staff-level Product Designers in established SaaS companies, especially those focused on growth, command higher salaries.
Company Type: MWDN acts as an outstaffing partner, and the client is a U.S.-based company. Salaries often reflect a balance between local market competitiveness and the value of the talent to an international client.
Role Focus: The emphasis on growth and measurable impact suggests a premium for candidates who can directly influence revenue.
Experience Level: 8+ years of experience typically places a candidate in the mid-to-senior to senior individual contributor bracket.

Benefits:

Security & Reliability: Vetted clients to ensure timely payments and minimize risks.
Career Support: Active assistance in finding new opportunities if a project is not a good fit.
Legal Assistance: Guidance on legal matters, including contractor status, taxes, and related processes.
Professional Development: Access to English courses and professional growth opportunities.
Team Building: Participation in team-building events.
Remote Work: Flexibility to work remotely.

Working Hours: Standard full-time, likely around 40 hours per week. However, the role requires operating within a cross-continental environment, which may necessitate some flexibility to attend meetings or collaborate with U.S.-based teams during their business hours, potentially requiring early mornings or late afternoons depending on the candidate's local time zone.

📝 Enhancement Note: The salary estimate is a crucial component for candidates in Sarajevo. It's important to note that MWDN is the employer of record, and the salary will be paid in local currency (BAM) or a major currency like EUR, but the range provided is an estimation of the gross annual value. The benefits package is supportive of independent contractors.

🎯 Team & Company Context

🏢 Company Culture

Industry: The client operates in the eLearning and Compliance Software sector, specifically focusing on creating safer, more inclusive, and productive work environments. This involves developing solutions for harassment prevention, diversity and inclusion, safety, ethics, and security awareness training. The broader context is B2B SaaS, serving organizations globally.

Company Size: The client company is of medium size, with 11-50 employees. This suggests a dynamic environment where individuals can have a significant impact, with potentially less bureaucracy than larger organizations. For operations professionals, this means more direct influence but also a need for adaptability and wearing multiple hats.

Founded: The client company was founded in 2019. This indicates a relatively young, agile organization that is likely in a growth phase, focusing on scaling its product and customer base. This startup-like energy can be exciting for those who thrive in fast-paced, evolving environments.

Team Structure:

The Product Design team likely operates within a matrix structure, reporting to a Head of Design or VP of Product, while collaborating closely with Product Managers, Data Analysts, and Engineering teams.
Given the "Staff" level, this role is expected to be a senior individual contributor, potentially mentoring junior designers or influencing design strategy across multiple product areas.
Cross-functional collaboration is critical, involving frequent interaction with U.S.-based executives, product managers, and engineering teams. Methodology:
Data-Driven Design: The role emphasizes designing experiments and iterating based on measurable outcomes, indicating a strong reliance on data analysis for design decisions.
Agile Development: Working with Product and Engineering implies an agile development process, with rapid iteration and continuous improvement.
Systems Thinking: The need to design across multi-tenant and role-based platforms requires a systematic approach to ensure scalability and consistency.
User-Centricity with Business Focus: While designing for user needs (especially reducing friction and improving ease of use), the primary objective is to drive business growth metrics.

Company Website: https://jobs.mwdn.com/ (MWDN's site; client's site is not directly provided but is in the eLearning/Compliance domain)

📝 Enhancement Note: Understanding the client's domain (eLearning/Compliance) and their stage of growth (founded 2019, 11-50 employees) is crucial for tailoring your application. The emphasis on data-driven growth and cross-continental collaboration shapes the operational expectations.

📈 Career & Growth Analysis

Operations Career Level: This is a Staff Product Designer role, signifying a senior individual contributor. It's a level above Senior Product Designer, often characterized by a broader scope of influence, the ability to tackle highly ambiguous problems, and the expectation to drive significant strategic impact. In a growth-focused role, this means influencing product strategy, mentoring others, and owning major feature areas or growth initiatives.

Reporting Structure: While the candidate will be employed by MWDN, they will work directly with the client's team. They will likely report to a design lead or VP of Product within the client organization. Collaboration will be extensive with Product Managers and Engineering leads.

Operations Impact: The impact of this role on operations is substantial, albeit indirect. By designing features that improve activation, conversion, and retention, this designer directly contributes to:

Revenue Growth: Increasing customer acquisition and expansion revenue.
Customer Success: Reducing churn and improving customer satisfaction through better user experience.
Sales Efficiency: Potentially enabling self-serve models that reduce the burden on sales teams.
Marketing Effectiveness: Directly contributing to user acquisition and engagement metrics that marketing teams track.
Product Operations: Ensuring the platform is scalable, efficient, and well-integrated.

Growth Opportunities:

Deep Specialization: Opportunity to become a subject matter expert in growth design for B2B SaaS and eLearning compliance.
Strategic Influence: Play a key role in shaping the product roadmap and growth strategy of a scaling SaaS company.
Mentorship: Potential to mentor junior designers and contribute to the growth of the design practice.
Cross-Functional Leadership: Develop strong partnerships with product, data, and engineering leaders.
Advanced Skill Development: Gain extensive experience in A/B testing, experimentation, and data-informed design within a U.S. market context.

📝 Enhancement Note: This role offers a significant opportunity for career advancement for a designer focused on business impact. The "Staff" level implies a pathway towards principal-level roles or leadership positions within design or product management if the candidate demonstrates strategic acumen. The connection to revenue operations is through the direct influence on customer acquisition and retention metrics.

🌐 Work Environment

Office Type: This position is primarily remote. While the client is based in California, USA, the role is open to candidates in Sarajevo, Bosnia and Herzegovina, indicating a distributed, international team structure.

Office Location(s): The client's physical headquarters are in California, USA. However, the candidate will be working remotely from Sarajevo, Federation of Bosnia and Herzegovina, BA. MWDN also has a presence in the region, which may offer some local networking or support opportunities.

Workspace Context:

Collaborative Environment: Expect a highly collaborative environment, demanding strong asynchronous communication skills due to the cross-continental nature of the team.
Tools & Technology: Access to modern design and collaboration tools is expected, including design software, prototyping tools, project management platforms, and communication suites (e.g., Slack, Zoom).
Team Interaction: Regular interaction with U.S.-based executives, product managers, data analysts, and engineering teams will be a key part of the daily routine. This requires proactive engagement and clear communication.
Autonomy: A high degree of autonomy is expected, requiring self-management and proactive problem-solving.

Work Schedule: While the core working hours will align with a full-time schedule (approx. 40 hours/week), candidates must be prepared to be flexible to accommodate U.S. business hours for critical meetings, roadmap planning, and cross-team collaboration. This might involve occasional early mornings or late afternoons.

📝 Enhancement Note: The remote nature with U.S. market focus is a key aspect. Candidates should be comfortable with asynchronous communication and have a dedicated workspace that supports productivity and professional video calls. The flexibility requirement for U.S. time zones is critical for GTM alignment.

📄 Application & Portfolio Review Process

Interview Process:

Intro Call with Recruiter (MWDN): Initial screening to assess general fit, experience, and understanding of the role's context.
Interview with VP of Product (Client): Deeper dive into strategic thinking, growth mindset, and understanding of B2B SaaS.
Product Manager Interview (Client): Focus on collaboration, workflow optimization, and how design integrates with product strategy and roadmaps.
Test Assignment: A practical exercise to assess design skills, problem-solving abilities, and understanding of growth principles. This will likely involve a design challenge related to the client's platform.
Final Interview: May involve other key stakeholders, potentially including engineering or marketing leads, to assess cultural fit and broader impact.
Offer. Portfolio Review Tips:
Quantify Impact: For each project, clearly articulate the problem, your solution, and the measurable business outcomes (e.g., "Increased activation rate by 15%," "Reduced onboarding time by 20%," "Improved conversion to paid tier by 10%").
Showcase Growth Thinking: Highlight projects where you specifically focused on user activation, retention, or expansion. Explain your design rationale in achieving these growth goals.
Demonstrate System Thinking: Include examples of how you've worked with or contributed to design systems, showing your ability to maintain consistency and scale.
Complexity and Friction Reduction: Present case studies that clearly demonstrate your ability to simplify complex SaaS workflows and reduce user friction.
U.S. Market Sensitivity: If possible, subtly weave in how your design decisions considered U.S. market nuances, buyer behavior, or compliance requirements.
Storytelling: Structure your case studies as compelling narratives: Problem -> Your Role/Process -> Solution -> Results.

Challenge Preparation:

Understand the Product Domain: Research the eLearning and compliance software market, common user pain points, and best practices for B2B SaaS onboarding and engagement.
Focus on Growth Metrics: Be ready to discuss how specific design decisions can impact activation, conversion, retention, and expansion.
Design System Application: Prepare to explain how you would apply or extend an existing design system for new features or improvements.
Experimentation Mindset: Think about how you would approach designing an A/B test for a specific user flow or feature.
Cross-Continental Collaboration: Be prepared to discuss how you manage communication and collaboration in a remote, distributed team environment.

📝 Enhancement Note: The interview process emphasizes both design craft and business impact. The test assignment is a critical opportunity to showcase practical application of growth design principles. A well-curated portfolio is non-negotiable.

🛠 Tools & Technology Stack

Primary Tools:

Design Software: Figma (highly probable given industry standards for SaaS product design), Sketch, Adobe XD.
Prototyping Tools: Figma, InVision, Principle, or similar for creating interactive prototypes.
Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace.
Project Management: Jira, Asana, Trello, or similar tools for tracking tasks and progress.

Analytics & Reporting:

Product Analytics: Amplitude, Mixpanel, Pendo, Google Analytics (for web tracking).
A/B Testing Platforms: Optimizely, VWO (Visual Website Optimizer), LaunchDarkly (feature flagging and experimentation).
Data Visualization Tools: Tableau, Looker, Power BI (for understanding user data and experiment results).

CRM & Automation:

CRM: Salesforce, HubSpot (client may use one for their sales/customer data).
Customer Data Platforms (CDPs): Potentially used for unifying customer data.

📝 Enhancement Note: Proficiency with Figma is almost a given for modern SaaS design roles. Familiarity with product analytics and A/B testing platforms is crucial for a growth-focused designer, as these are the tools used to measure the impact of their work. Understanding how design integrates with CRM and customer data is also beneficial.

👥 Team Culture & Values

Operations Values:

Data-Driven Decision Making: A core value, emphasizing that design decisions should be informed by data, experimentation, and measurable outcomes.
Customer-Centricity: A strong focus on understanding and serving the needs of U.S. B2B SaaS buyers and their end-users.
Growth Mindset: A continuous drive to improve key business metrics through innovation and iteration.
Efficiency & Scalability: Designing solutions that are not only effective but also scalable and efficient for both users and the platform.
Collaboration & Transparency: Open communication and teamwork across disciplines and continents.
Ownership & Autonomy: Empowering individuals to take responsibility and drive initiatives independently.

Collaboration Style:

Cross-functional Integration: Expect close collaboration with Product Managers, Data Analysts, and Engineering teams, requiring clear communication and shared understanding of goals.
Process Review & Feedback: A culture of constructive feedback, design critiques, and iterative improvement.
Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and with stakeholders.
Experimentation Culture: A willingness to test hypotheses, learn from failures, and adapt quickly.

📝 Enhancement Note: The company culture, as implied by the job description, is performance-oriented, data-driven, and highly collaborative, with a strong emphasis on achieving tangible business growth through product design. The cross-continental aspect necessitates a proactive and transparent communication style.

⚡ Challenges & Growth Opportunities

Challenges:

Cross-Continental Collaboration: Effectively communicating and collaborating with a team primarily based in U.S. time zones while being based in Sarajevo can be challenging. This requires excellent asynchronous communication skills and flexibility.
Balancing Experimentation Velocity with Platform Consistency: Rapidly testing new ideas while maintaining the integrity and consistency of a well-established design system requires careful strategic planning and execution.
Designing for Ambiguity: Tackling complex, potentially ambiguous problems related to user growth and monetization in a dynamic SaaS market.
Demonstrating ROI: Clearly quantifying and articulating the business impact of design decisions to stakeholders.
U.S. Market Nuances: Deeply understanding and effectively designing for the specific expectations, compliance needs, and buyer behaviors of the U.S. market.

Learning & Development Opportunities:

Growth Design Mastery: Deepen expertise in user acquisition, activation, conversion, and retention strategies within a B2B SaaS context.
Experimentation & Analytics: Gain advanced practical experience with A/B testing methodologies, experimentation platforms, and product analytics tools.
Product Strategy Influence: Contribute directly to the strategic direction and growth roadmap of a scaling SaaS company.
Cross-Cultural Design: Enhance skills in designing for diverse international markets, particularly the U.S.
Mentorship & Leadership: Opportunities to mentor junior designers and influence design best practices within the organization.

📝 Enhancement Note: The challenges presented are typical for senior roles in distributed, growth-focused environments. The learning opportunities are significant for a designer looking to specialize in growth and product strategy.

💡 Interview Preparation

Strategy Questions:

"Describe a time you significantly improved a key SaaS growth metric (e.g., activation, conversion, retention) through your design work. What was the problem, your approach, and the measurable outcome?" (Focus on quantified results and your process.)
"How would you approach reducing onboarding friction for a complex B2B SaaS workflow? Walk us through your process, from understanding the problem to proposing a solution." (Demonstrate structured problem-solving and user empathy.)
"Explain how you would collaborate with Product Managers and Data Analysts to define and execute an A/B test for a new feature aimed at increasing user engagement. What metrics would you prioritize?" (Highlight collaboration, data literacy, and understanding of experimentation.)
"How do you balance the need for rapid experimentation with maintaining consistency within an established design system? Provide an example." (Showcase strategic thinking about design system evolution.)
"How do you ensure your designs are sensitive to U.S. market expectations, compliance requirements, and buyer behavior, especially when working remotely?" (Address market fluency and cultural awareness.) Company & Culture Questions:
"What interests you most about our eLearning compliance platform and the growth challenges we face?" (Research the company and domain thoroughly.)
"How do you approach working autonomously in a distributed, cross-continental team?" (Emphasize self-management, proactivity, and communication strategies.)
"How do you contribute to a positive and productive team culture when working remotely?" (Focus on collaboration, communication, and team support.)
"How do you measure the success and impact of your design work beyond user satisfaction?" (Link design to business KPIs and revenue operations.) Portfolio Presentation Strategy:
Start with Impact: Begin each case study by stating the core business problem and the quantifiable results you achieved.
Show, Don't Just Tell: Use visuals (mockups, prototypes, user flows) to illustrate your design process and solutions.
Explain Your Rationale: Clearly articulate why you made certain design decisions, linking them back to user needs and business goals.
Highlight Collaboration: Mention how you worked with other teams (Product, Engineering, Data) and how their input informed your design.
Be Prepared for Deep Dives: Anticipate questions about specific design choices, technical constraints, and alternative solutions you considered.
Focus on Growth: Frame your projects through the lens of growth impact – how did your design help acquire, activate, retain, or expand users?

📝 Enhancement Note: The interview process will heavily scrutinize your ability to connect design decisions to tangible business outcomes, especially growth. Prepare specific examples that showcase your strategic thinking and quantitative impact.

📌 Application Steps

To apply for this Staff Product Designer position:

Submit your application through the provided link on Comeet.
Curate Your Portfolio: Select 2-3 of your strongest B2B SaaS growth design case studies. Ensure each clearly articulates the problem, your role, your process, the design solution, and, most importantly, the measurable business impact (quantified results).
Tailor Your Resume: Highlight experience with B2B SaaS, growth design, A/B testing, design systems, and any experience with U.S. market dynamics or compliance domains. Use keywords from the job description.
Prepare Your Narrative: Be ready to articulate your design process, your growth mindset, and how you approach collaboration in a remote, distributed, cross-continental environment. Practice presenting your portfolio case studies concisely.
Research the Client: Understand the eLearning and compliance software industry, common challenges for B2B SaaS companies in this space, and the client's likely business objectives. Research MWDN's values and their role as a recruitment partner.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Staff Product Designer, Growth & SaaS Platform