Ssr Content Designer

📍 Job Overview

Job Title: SSR Content Designer

Company: Resilient Co

Location: Brazil, Argentina

Job Type: Contractor

Category: Content Design / UX Writing

Date Posted: 2026-06-19

Experience Level: 3+ Years

Remote Status: Remote Solely

🚀 Role Summary

• Focus on crafting user-centered product copy and microcopy for onboarding experiences.

• Execute clear, concise, and effective UX writing across digital platforms.

• Collaborate closely with AI Content Strategists to refine and test AI-generated content.

• Drive consistency and usability in UI elements, emails, notifications, and task flows.

• Contribute to the development and maintenance of content frameworks and style guides.

📝 Enhancement Note: The 'SSR' in the job title likely indicates a "Senior" or "Semi-Senior" level, aligning with the 3+ years of experience requirement and the responsibility of partnering with other strategists. This role is explicitly categorized under Content Design and UX Writing, with a strong emphasis on product-centric operations.

📈 Primary Responsibilities

• Write and meticulously maintain UI microcopy, including labels, tooltips, error messages, and confirmation prompts.

• Develop and execute lifecycle communications, such as emails and notifications, ensuring brand voice and user clarity.

• Draft and refine task flows and onboarding steps to effectively guide users through product experiences.

• Ship content iterations rapidly, incorporating user feedback and product performance signals for continuous improvement.

• Consistently apply established content frameworks, guidelines, and design patterns to ensure coherence and quality.

• Proactively identify and resolve content gaps, inconsistencies, and edge cases within the user interface and product flows.

• Partner closely with the AI Content Strategist, Product Designers, and Product Managers to align content strategy with product goals.

• Document reusable content strategies and contribute to the development and upkeep of lightweight style guides.

• Test, evaluate, and refine AI-generated content outputs, flagging any issues related to tone, clarity, or accuracy.

• Contribute example content to train AI models and improve prompting techniques for more effective content generation.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on rapid iteration and a data-informed approach to content delivery, which are critical in fast-paced product development environments. The explicit mention of testing AI-generated content indicates a forward-thinking approach to content operations and a need for candidates comfortable with emerging technologies.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong portfolio and demonstrated experience in UX writing or content design are paramount. A background in Communications, English, Human-Computer Interaction, or a related field would be beneficial.

Experience:

• Minimum of 3 years of dedicated experience in UX writing or content design, with a proven focus on product development.

• Demonstrated success in writing for onboarding flows, UI microcopy, and system-generated notifications or emails.

• Experience working within and applying established content frameworks, style guides, and design systems.

• Proven ability to write and ship content quickly while maintaining high quality and adaptability in fast-paced environments. Required Skills:

• UX Writing & Content Design: Expertise in crafting clear, concise, and user-centered copy for digital products.

• Microcopy Development: Proficiency in writing effective labels, tooltips, error messages, and confirmations.

• Onboarding Flow Creation: Experience designing and writing content for user onboarding journeys.

• Lifecycle Communications: Skill in developing emails, notifications, and other user lifecycle messaging.

• Content Frameworks & Guidelines: Ability to work within and contribute to established content standards.

• Rapid Iteration & Feedback Integration: Capacity to ship content quickly and iterate based on user feedback and product data.

• Cross-functional Collaboration: Experience partnering with Product Designers, Product Managers, and AI Strategists.

Preferred Skills:

• AI Content Experience: Exposure to AI products, prompt-based content generation, and testing AI outputs.

• Onboarding/Lifecycle Journey Design: Deeper experience in strategizing and executing comprehensive user journeys.

• Platform Familiarity: Experience with enterprise platforms like ServiceNow or Workday is a significant plus.

• Prompt Engineering: Basic understanding of AI prompting techniques and contributing to AI training data.

📝 Enhancement Note: The requirement for a portfolio is a critical component for this role, underscoring the need for candidates to visually demonstrate their UX writing and content design capabilities. The "Nice to Have" section strongly suggests that candidates with experience in AI and enterprise tools will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Product UX Writing Samples: A robust portfolio showcasing original UX writing work, specifically including examples of onboarding flows, UI microcopy, and system messages (e.g., errors, confirmations).

• Process Documentation: Samples demonstrating how you approach content creation, including any user research, content strategy documentation, or style guide contributions.

• Iteration & Impact: Evidence of how your content has been iterated upon based on feedback or performance data, ideally with metrics demonstrating impact on user experience or business goals.

• Cross-functional Collaboration Examples: If possible, showcase projects where you collaborated closely with designers, product managers, or engineers, highlighting your role and contributions.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped out user flows and designed content within those flows to optimize the user experience.

• Content Implementation: Demonstrations of how you have implemented content across various platforms or features, ensuring consistency and adherence to guidelines.

• Performance Analysis: If available, show how you have analyzed content performance (e.g., through A/B testing or user feedback) and used insights to refine content.

📝 Enhancement Note: For a Content Designer role, the portfolio is not just a collection of work but a demonstration of process. Candidates should prepare to discuss their thought process behind each piece, how they collaborated, and how they measured success or iterated on their work. This is crucial for understanding their approach to operations and content strategy.

💵 Compensation & Benefits

Salary Range: As this is a contractor role located in Brazil and Argentina, and given the 3+ years of experience requirement, a competitive hourly or monthly rate would be expected. Based on industry benchmarks for contract UX Writers/Content Designers with this experience level in these regions, the estimated range could be:

• Hourly Rate: $30 - $50 USD per hour.

• Monthly Rate (based on 40 hours/week): $4,800 - $8,000 USD per month.

Benefits: As a contractor, standard employee benefits may not apply. However, potential benefits could include:

• Flexible Work Schedule: The role mentions flexibility within the CT timezone.

• Remote Work: Full remote work arrangement.

• 12+ Month Engagement: Opportunity for a longer-term contract.

• BYOD (Bring Your Own Device): Standard for many contract roles.

• Client Holidays (USA – Mandatory): Paid holidays observed by the client.

Working Hours: The role specifies 8 AM to 5 PM CT (Central Time), with flexibility. This suggests a standard 40-hour work week, with potential for overtime not being required. The CT timezone implies alignment with North American business hours for collaboration.

📝 Enhancement Note: Salary estimates are based on general market data for contract UX/Content Design roles in South America, considering the specified experience level and the remote nature of the position. It's crucial for candidates to negotiate based on their specific skills, experience, and the client's budget. The "Contractor" employment type implies that benefits beyond those listed are typically the responsibility of the individual.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Software & AI. Resilient Co. likely operates within the enterprise software or AI solutions space, aiming to enhance user experiences through technology.

Company Size: The LinkedIn data is not provided, but the reference to specific platforms like ServiceNow and Workday, and the collaboration with dedicated AI strategists, suggests a company that is likely mid-to-large sized, or a well-funded startup with established processes.

Founded: Company Founded: 2018. This indicates a relatively young company, potentially with a dynamic and evolving culture, focused on innovation in the tech space.

Team Structure:

• Content Design Team: The role implies a dedicated Content Design function, likely working in close partnership with Product Design and Product Management.

• AI Integration: A specific AI Content Strategist role exists, suggesting a focus on integrating AI into product development and user experiences.

• Cross-functional Collaboration: The role emphasizes close partnership with Product Designers and Product Managers, indicating a highly collaborative GTM (Go-To-Market) and product development environment.

Methodology:

• User-Centered Design: The core of the role is creating user-centered content.

• Agile Content Development: The emphasis on "shipping quickly" and "iterating" points to agile methodologies.

• Data-Informed Content Strategy: Feedback loops and product signals are used to refine content, suggesting a data-driven approach.

• AI-Assisted Content Creation: The involvement of AI Content Strategists indicates a willingness to leverage AI tools for efficiency and innovation.

Company Website: https://www.resilient.co/

📝 Enhancement Note: The company's founding date (2018) suggests a modern approach to technology and product development. The emphasis on AI and user-centricity implies a culture that values innovation, efficiency, and a strong understanding of user needs within the enterprise software domain.

📈 Career & Growth Analysis

Operations Career Level: This is a "Semi-Senior" (SSR) role, positioned as an individual contributor with significant responsibility. It requires a solid foundation in UX writing and content design principles, with the ability to work independently and contribute strategically. It's a step beyond a junior role, demanding autonomy and the capacity to manage multiple content streams.

Reporting Structure: The role will likely report to a Lead Content Designer, Head of Content Design, or potentially a Product Design Manager. Collaboration will be with Product Managers, Product Designers, and the AI Content Strategist.

Operations Impact: The Content Designer's impact is directly tied to the user experience of Resilient Co.'s products. By creating clear, intuitive, and effective onboarding content, this role directly influences user adoption, retention, and overall product satisfaction. This, in turn, contributes to broader business objectives such as customer acquisition, reduced support costs, and increased product engagement, which are key GTM metrics.

Growth Opportunities:

• Specialization in AI Content: Deepen expertise in AI content strategy, prompt engineering, and testing AI outputs.

• Leadership in Content Design: Potential to move into a Senior Content Designer role, leading projects or mentoring junior designers.

• Cross-functional Expertise: Develop a strong understanding of product management and design processes, opening doors to hybrid roles.

• Process Improvement: Contribute to refining content operations, style guides, and content workflows within the organization.

📝 Enhancement Note: The "SSR" designation and the nature of responsibilities suggest a role that is crucial for product success but is still an individual contributor. Growth would typically involve deepening specialization or moving into more senior or leadership positions within the content or product design function.

🌐 Work Environment

Office Type: The role is 100% remote, allowing candidates to work from their preferred location within Brazil or Argentina.

Office Location(s): While the company may have physical offices, this specific role is remote and open to candidates in Brazil and Argentina.

Workspace Context:

• Remote Collaboration Tools: Expect to utilize standard collaboration suites (e.g., Slack, Google Workspace, Zoom) for communication and teamwork.

• Design & Prototyping Tools: Proficiency or familiarity with tools used by designers (e.g., Figma, Sketch) might be beneficial for integration purposes.

• Project Management & Documentation Tools: Experience with tools like Jira, Asana, or Notion for task tracking and documentation is likely.

• Enterprise Platforms: Direct experience or ability to quickly learn platforms like ServiceNow and Workday will be key for content implementation.

Work Schedule: The specified 8 AM to 5 PM CT timezone with flexibility suggests a need for availability during core North American business hours for synchronous collaboration, while allowing for personal flexibility outside of those peak times. This is typical for remote roles bridging different continents.

📝 Enhancement Note: The remote nature of the role within specific countries (Brazil and Argentina) necessitates strong self-management and communication skills. The alignment with CT hours is a crucial operational requirement for effective collaboration with the core product teams.

📄 Application & Portfolio Review Process

Interview Process:

• Resilient Co. Team Meeting: An initial screening to assess general fit and understanding of the role.

• First Technical Interview (30 mins): A focused session to dive into UX writing skills, portfolio, and technical qualifications. Expect questions about your process, specific project examples, and how you approach content challenges.

• Client Interview - Meet & Greet: A final interview, likely with the hiring manager or key stakeholders, to assess cultural fit, strategic thinking, and alignment with the team's objectives.

Portfolio Review Tips:

• Curate for Relevance: Select 3-5 of your strongest product UX writing projects that best showcase your skills in microcopy, onboarding, and system messaging. Prioritize work that demonstrates your ability to ship and iterate.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, writing, collaboration), the solution (your content), and the outcome (impact, lessons learned).

• Highlight AI Interaction (if applicable): If you have experience testing or refining AI-generated content, make this prominent.

• Demonstrate Framework Adherence: Show examples where you successfully worked within or contributed to content guidelines or design systems.

• Be Prepared for Technical Questions: Anticipate questions about your writing speed, adaptability, and how you handle ambiguity or feedback.

Challenge Preparation:

• Content Audit/Critique: Be ready to analyze a given piece of UI copy or an onboarding flow and provide constructive feedback.

• Microcopy Writing Exercise: You might be asked to write specific UI elements (e.g., error messages, button labels) for a given scenario.

• Onboarding Flow Content: A scenario might be presented where you need to outline or draft content for a specific onboarding step.

• AI Prompting Scenario: You could be asked how you would prompt an AI for specific content or how you would refine its output.

📝 Enhancement Note: The interview process is structured to evaluate both technical skills and cultural fit. The portfolio is central, and candidates should prepare to discuss their work in detail, emphasizing their process, collaboration, and impact. The potential for a technical test or exercise is high for this role.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing & Content Design: Proficiency in writing and editing tools.

• Collaboration Platforms: Slack, Microsoft Teams, Google Workspace (Docs, Sheets, Meet).

• Project Management: Jira, Asana, Trello, or similar for task tracking and workflow management.

• Documentation: Confluence, Notion, or similar for knowledge sharing and style guides.

Analytics & Reporting:

• User Feedback Tools: SurveyMonkey, Typeform, or in-app feedback mechanisms.

• Product Analytics: Tools like Amplitude, Mixpanel, or Google Analytics (understanding how content impacts user behavior).

• A/B Testing Platforms: Experience with tools that facilitate content experimentation.

CRM & Automation:

• Enterprise Platforms: ServiceNow and Workday are explicitly mentioned as platforms where content will be shipped. Familiarity or ability to quickly learn these systems is a significant advantage.

• Content Management Systems (CMS): General understanding of how content is managed and deployed.

📝 Enhancement Note: The explicit mention of ServiceNow and Workday is critical. While not a "CRM" in the traditional sense for sales, these are massive enterprise platforms where content is deployed. Candidates should highlight any experience with these or similar large-scale enterprise software systems, as it pertains to content implementation and operational workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user through clear and effective communication.

• Clarity & Conciseness: A drive to eliminate jargon and ambiguity, making complex information easily digestible.

• Efficiency & Speed: An appreciation for rapid iteration and timely delivery of content to support product development cycles.

• Collaboration: A belief in the power of teamwork to achieve better outcomes, working closely with design, product, and AI teams.

• Continuous Improvement: A mindset of learning and adapting, refining content and processes based on feedback and performance.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with product, design, and AI teams to ensure content is aligned with overall product strategy and user experience goals.

• Feedback-Driven: Open to constructive criticism and actively seeking feedback to improve content quality and effectiveness.

• Knowledge Sharing: Contributing to shared documentation, style guides, and best practices to elevate the team's collective knowledge.

• Proactive Communication: Maintaining clear and consistent communication regarding content status, challenges, and decisions.

📝 Enhancement Note: The culture appears to be fast-paced, collaborative, and focused on delivering high-quality user experiences. The emphasis on AI suggests an innovative and forward-thinking environment. Candidates should demonstrate an ability to thrive in such a setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Iteration in a Fast-Paced Environment: The need to ship content quickly while maintaining quality and consistency can be demanding.

• Integrating AI-Generated Content: Testing, refining, and ensuring the accuracy and tone of AI-generated content requires critical evaluation skills.

• Platform Specificity: Adapting content for distinct enterprise platforms like ServiceNow and Workday may present unique constraints and requirements.

• Balancing Brand Voice with Technical Constraints: Ensuring a consistent brand voice while adhering to the technical limitations and UI patterns of various platforms.

• Remote Collaboration Across Time Zones: Effectively communicating and collaborating with a team operating primarily in CT hours while being based in South America.

Learning & Development Opportunities:

• Advanced AI Content Strategy: Gaining hands-on experience with AI content generation and refinement processes.

• Enterprise Platform Expertise: Deepening knowledge of content deployment within major enterprise platforms like ServiceNow and Workday.

• Content Operations Refinement: Contributing to the optimization of content workflows, style guides, and best practices within Resilient Co.

• Product Development Lifecycle: Gaining in-depth understanding of how content plays a critical role in the entire product development and GTM process.

📝 Enhancement Note: The challenges highlight the dynamic and evolving nature of the role, particularly with AI integration. The growth opportunities are significant for someone looking to specialize in product content for enterprise solutions and emerging AI technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to quickly iterate on product copy based on user feedback. What was your process, and what was the outcome?" (Focus on speed, feedback integration, and impact).

• "How would you approach writing onboarding content for a new feature on a platform like ServiceNow, considering its specific UI constraints and user base?" (Demonstrate platform adaptability and user-centricity).

• "Imagine you're given AI-generated copy for a tooltip. How would you evaluate its quality, and what steps would you take to refine it for clarity and brand voice?" (Assess AI content testing and refinement skills).

• "How do you ensure consistency in tone and style across multiple product touchpoints and communication channels?" (Focus on content frameworks, guidelines, and process). Company & Culture Questions:

• "What interests you about Resilient Co. and our focus on AI-enhanced user experiences?" (Research company mission, values, and recent news).

• "How do you typically collaborate with Product Designers and Product Managers on feature development?" (Highlight cross-functional teamwork and communication skills).

• "How do you see content design contributing to the overall success of a SaaS product, particularly in terms of user adoption and retention?" (Show strategic thinking about content's business impact). Portfolio Presentation Strategy:

• Structure: For each portfolio piece, follow a clear narrative: Problem -> Your Role/Process -> Solution (Content) -> Outcome/Impact -> Lessons Learned.

• Highlight Iteration: Emphasize any instances where your content was tested, refined, or improved based on data or feedback.

• Showcase Microcopy: Be ready to zoom in on specific examples of labels, tooltips, error messages, and explain the rationale behind your word choices.

• Discuss Collaboration: Mention who you worked with (designers, PMs) and how you integrated their feedback.

• Be Ready for Live Exercises: Prepare for a potential live writing exercise or a critique of provided content.

📝 Enhancement Note: The interview preparation should focus on demonstrating practical skills, strategic thinking, and an understanding of the collaborative and iterative nature of product development in a tech environment, especially with AI integration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Lever link.

• Tailor Your Resume: Highlight your 3+ years of UX writing and content design experience, specifically mentioning microcopy, onboarding flows, and lifecycle communications. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio prominently features product UX writing samples, especially those related to onboarding and UI microcopy. Be prepared to discuss your process and the impact of your work.

• Prepare for Technical Questions: Review common UX writing challenges, especially those related to AI content testing and platform-specific content implementation (e.g., ServiceNow, Workday).

• Research Resilient Co.: Understand their mission, products, and the role of AI in their offerings. This will help you tailor your responses and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.