Sr UX Researcher

📍 Job Overview

Job Title: Sr UX Researcher

Company: BeyondTrust

Location: Remote Canada

Job Type: Full-Time

Category: User Experience Research

Date Posted: 2026-05-29T19:22:41

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives for BeyondTrust's critical password and secrets management capabilities, acting as the primary customer advocate.

• Drive product strategy and roadmap prioritization by identifying high-impact user problems and translating complex qualitative and quantitative data into clear, actionable insights and strong points of view.

• Collaborate closely with Product Management, Design, and Engineering teams in a high-velocity, agile environment to influence solution direction and ensure user needs are central to product development.

• Operate with a high degree of autonomy, managing multiple high-priority research efforts independently and pushing back on assumptions to champion the user perspective.

📝 Enhancement Note: This role is specifically for UX research within the cybersecurity SaaS domain, focusing on enterprise-grade secrets management. The emphasis is on speed, actionability, and direct product influence rather than purely academic research. The candidate must be comfortable challenging assumptions and navigating strong opinions to advocate for the user.

📈 Primary Responsibilities

• Own the entire UX research lifecycle for BeyondTrust's password and secrets management product suite, from problem identification to solution validation.

• Proactively identify and prioritize significant user problems and opportunities across both administrator and end-user experiences within the secrets management ecosystem.

• Conduct rapid, high-quality research using a blended approach of qualitative and quantitative methods to align with fast-paced product development cycles.

• Synthesize research findings into compelling, actionable recommendations that directly inform product roadmap decisions, prioritization, and feature development.

• Serve as the primary voice of the customer in product discussions, ensuring diverse user needs and pain points are clearly understood and addressed.

• Partner effectively with Product Managers, Designers, and Engineers to co-create user-centered solutions and ensure research insights are integrated throughout the product development process.

• Challenge product assumptions and advocate for user-centric design principles, even when faced with competing internal opinions or strong executive viewpoints.

• Leverage AI methods where applicable to expedite research processes and uncover deeper insights more efficiently.

• Build and maintain strong, trusted relationships with cross-functional stakeholders to ensure research is valued and actively utilized in decision-making.

📝 Enhancement Note: The core responsibility is not just to conduct research but to drive product decisions. This implies a need for strong influence, strategic thinking, and the ability to articulate research impact in business terms. The "high-velocity environment" and expectation to "challenge assumptions" suggest a need for pragmatic research approaches that deliver timely, impactful insights.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for senior-level UX research roles. Equivalent practical experience will be strongly considered.

Experience: 5-10 years of dedicated experience in User Experience (UX) research, with a significant portion focused on complex enterprise or B2B software products.

Required Skills:

• Proven track record of conducting end-to-end UX research (planning, executing, analyzing, and reporting) for complex enterprise or B2B products.

• Demonstrated ability to translate research insights into clear, actionable recommendations that directly influence product strategy, roadmap, and prioritization.

• Strong working knowledge of enterprise software environments and complex administrative workflows.

• Proficiency in a wide range of qualitative research methodologies (e.g., user interviews, usability testing, contextual inquiry, diary studies) and quantitative research methods (e.g., surveys, analytics review, A/B testing analysis).

• Experience in synthesizing both qualitative and quantitative data to identify user needs, pain points, and high-impact opportunities.

• Exceptional ability to influence stakeholders across Product, Design, and Engineering, and to navigate strong opinions while advocating for the user.

• Demonstrated ability to operate effectively in a fast-paced, high-velocity product development environment, delivering research at speed without compromising essential quality.

• Experience or familiarity with cybersecurity domains, specifically password/secrets management, credential storage, rotation, and lifecycle workflows.

• Exposure to or experience with AI methods for expediting research processes. Preferred Skills:

• Excellent communication, presentation, and storytelling skills, with the ability to articulate complex findings to diverse audiences.

• Strong ability to influence without direct authority, building consensus and driving user-centric outcomes.

• Comfortable working within fast-paced, evolving environments with a high degree of ambiguity.

• Highly self-directed, proactive, and accountable, with a strong sense of ownership.

• Ability to manage multiple high-priority research efforts simultaneously and deliver consistently.

📝 Enhancement Note: The "5-10 years" experience level combined with the emphasis on driving product decisions and influencing stakeholders points towards a Senior UX Researcher role. The cybersecurity domain, particularly secrets management, is a key differentiator, suggesting that candidates with this specific industry experience will be highly favored. The mention of "AI methods for expediting research" is a forward-looking requirement, indicating a need for adaptability and embracing new technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of end-to-end UX research projects, showcasing a clear understanding of the research process from problem definition to actionable insights.

• Examples of how research directly influenced product roadmap decisions, feature prioritization, or design iterations, highlighting the researcher's impact on product outcomes.

• Case studies detailing the application of both qualitative and quantitative research methods to solve complex B2B or enterprise software challenges.

• Evidence of effective stakeholder management and communication, illustrating how research was presented and adopted by Product, Design, and Engineering teams.

• Projects that highlight experience with enterprise software workflows or cybersecurity-related user contexts. Process Documentation:

• Clear articulation of research methodologies used, including rationale for method selection based on project goals and constraints.

• Documentation of how research findings were translated into actionable recommendations and integrated into the product development lifecycle.

• Examples of synthesizing complex data (qualitative and quantitative) into concise, impactful reports or presentations that drive understanding and decision-making.

• Demonstration of how research was conducted at speed and delivered effectively within agile or high-velocity environments.

📝 Enhancement Note: For a senior UX Researcher role focused on driving product decisions, the portfolio is critical. It should not just showcase research activities but the impact of that research. Candidates should be prepared to walk through specific examples of how their work led to tangible product improvements or strategic shifts, particularly in complex B2B/enterprise environments.

💵 Compensation & Benefits

Salary Range: For a Sr. UX Researcher role with 5-10 years of experience, fully remote in Canada, the estimated salary range is CAD $110,000 - $160,000 annually. This range can vary based on specific location within Canada (e.g., major tech hubs like Toronto may command higher end), the candidate's exact experience, and negotiation.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO), including vacation, sick leave, and public holidays.

• Retirement savings plan options (e.g., RRSP matching or similar employer-sponsored plans).

• Professional development opportunities, including training, conferences, and continuing education support.

• Flexible work arrangements, including a fully remote setup and potential for flexible hours.

• Employee Assistance Program (EAP) for mental health and well-being support.

• Potential for performance-based bonuses or stock options, depending on company policy.

Working Hours: A standard full-time commitment of approximately 40 hours per week is expected. While remote, adherence to core business hours for collaboration with North American teams (likely EST/PST) is generally required. Flexibility may be offered, but responsiveness during core working hours is key.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for Sr. UX Researchers in Canada, considering the remote nature and the tech/cybersecurity sector. Benefits are standard for a company of BeyondTrust's stature, with emphasis on remote work support and professional growth, which are attractive to senior operations and research professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity SaaS (Software as a Service), specifically in Identity Security and Privileged Access Management.

Company Size: BeyondTrust is a significant player in the cybersecurity market, indicated by its 20,000+ customers, including 75 of the Fortune 100. This suggests a mid-to-large enterprise company with established processes but also a dynamic growth trajectory.

Founded: While the exact founding date isn't provided, BeyondTrust has a history in the cybersecurity space, evolving to offer a comprehensive SaaS portfolio. This implies a company with deep domain expertise and a commitment to innovation.

Team Structure:

• The UX Researcher will likely be part of a Product or Design team, reporting into a Director or VP of Product/Design.

• The role involves close collaboration with Product Managers, UX Designers, and Engineering teams, indicating a cross-functional, matrixed reporting structure for project work.

• Expect a culture that values collaboration, data-driven decision-making, and a proactive approach to problem-solving. Methodology:

• BeyondTrust likely employs agile development methodologies, emphasizing iterative development and continuous feedback loops.

• The company's focus on "identity-centric approach" and "preventing breaches" suggests a culture that prioritizes security, reliability, and user trust.

• Expect a data-informed approach to product development, where UX research plays a crucial role in validating hypotheses and shaping strategy.

Company Website: www.beyondtrust.com

📝 Enhancement Note: The company description highlights a focus on "preventing breaches," "limiting blast radius," and "operational efficiencies," which are key concerns in the cybersecurity operations space. This implies that the UX researcher will be working on products that directly address critical business needs for enterprise clients, requiring a deep understanding of user pain points in security contexts.

📈 Career & Growth Analysis

Operations Career Level: This role is a Sr. UX Researcher, indicating an experienced individual contributor with a high degree of autonomy and influence. It's a pivotal role within the product development lifecycle, responsible for shaping product direction through user advocacy. It sits above a standard UX Researcher and below a lead or manager role.

Reporting Structure: The Sr. UX Researcher will likely report to a Director or VP of Product Management or UX Design. However, their day-to-day work will be highly collaborative with Product Managers, UX Designers, and Engineering teams, forming project-based pods.

Operations Impact: The UX Researcher's impact is direct and significant. By ensuring product decisions are grounded in user needs and validated through research, they contribute to:

• Improved product adoption and user satisfaction.

• Reduced development waste by validating concepts early.

• Enhanced security posture for customers by ensuring usability of critical security controls.

• Increased customer retention and loyalty.

• Strategic alignment of the product roadmap with genuine market needs. Growth Opportunities:

• Specialization: Deepen expertise within the cybersecurity domain, specifically in identity and access management, or secrets management.

• Leadership: Transition into a UX Research Lead or Manager role, overseeing a team of researchers and setting research strategy.

• Cross-functional Movement: Move into Product Management or UX Design leadership roles, leveraging a deep understanding of user needs.

• Broader Impact: Contribute to shaping the overall UX strategy and research operations within BeyondTrust.

• Industry Influence: Become a recognized expert in UX research for enterprise cybersecurity.

📝 Enhancement Note: The "Sr." title implies significant autonomy and a need for strategic partnership with product leadership. Growth opportunities are clear, moving from individual contribution to leadership or broader product strategy roles, which is a common trajectory for impactful senior researchers in enterprise SaaS.

🌐 Work Environment

Office Type: Fully Remote. This means the work environment is decentralized, with team members distributed across various locations, primarily within Canada for this specific posting.

Office Location(s): While the role is remote, the company is headquartered in the US, but this position is designated for "Remote Canada." This implies adherence to Canadian labor laws and potentially working with teams in North America.

Workspace Context:

• The work environment is digital and collaborative, relying heavily on communication and collaboration tools (e.g., Slack, Teams, Zoom, Miro, Figma).

• Expect a culture that champions remote work best practices, focusing on asynchronous communication where possible, but with scheduled synchronous meetings for critical discussions and team building.

• Access to necessary software and tools will be provided, supporting research activities, design collaboration, and project management.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, with flexibility to manage personal schedules around core collaboration times. The need for responsiveness and participation in meetings with teams across North America will dictate some of the scheduling.

📝 Enhancement Note: The "Remote Canada" designation is key. Candidates should be comfortable with a fully remote setup, which requires strong self-discipline, excellent digital communication skills, and the ability to collaborate effectively across distances. Understanding time zone differences with US-based teams will be important.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and initial interest.

• Hiring Manager Interview: Discussion with the hiring manager (likely Director/VP of Product/Design) to delve deeper into experience, role expectations, and strategic thinking.

• Portfolio Review & Presentation: A critical stage where the candidate presents 1-2 key UX research case studies from their portfolio. This will involve discussing their process, insights, impact, and how they influenced product decisions. Expect to be asked about challenges, trade-offs, and how they handled difficult stakeholders.

• Cross-functional Interviews: Interviews with Product Managers, UX Designers, and/or Engineering leads to assess collaboration style, technical understanding, and ability to work within a team.

• Final Round/Executive Interview: Potentially a conversation with a higher-level executive to assess strategic alignment and leadership potential.

Portfolio Review Tips:

• Focus on Impact: Select case studies that clearly demonstrate how your research led to tangible product improvements, strategic shifts, or successful outcomes. Quantify impact where possible (e.g., "led to a 15% increase in task completion rate," "informed the prioritization of feature X, resulting in Y").

• Showcase Process & Rationale: Clearly articulate your research process, but more importantly, explain why you chose specific methods and how they addressed the research questions and business objectives.

• Highlight Influence & Collaboration: Provide examples of how you communicated your findings, influenced stakeholders, and worked collaboratively with Product, Design, and Engineering. Demonstrate your ability to navigate strong opinions and advocate for the user.

• Tailor to the Role: Emphasize projects related to enterprise software, B2B products, and cybersecurity/secrets management if possible. Highlight your ability to work at speed and deliver actionable insights.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodologies, data analysis, challenges faced, and how you overcame them.

Challenge Preparation:

• While not explicitly stated, be prepared for potential take-home assignments or live case study discussions focused on a hypothetical problem relevant to BeyondTrust's products.

• Practice articulating your thought process for problem-solving, prioritizing research efforts, and translating findings into actionable recommendations under time constraints.

• Be ready to discuss your approach to dealing with ambiguous requirements or conflicting stakeholder needs.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates must prepare to demonstrate not just research skills but their ability to drive product decisions and influence teams. The emphasis on speed and actionability means practical, impact-driven case studies are essential.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for usability testing, survey creation, and participant recruitment (e.g., UserTesting.com, Lookback, Qualtrics, SurveyMonkey).

• Collaboration & Whiteboarding: Digital tools for remote collaboration, brainstorming, and synthesis (e.g., Miro, Mural, Figma).

• Prototyping & Design Review: Familiarity with tools like Figma, Sketch, or Adobe XD for reviewing and providing feedback on designs.

• Project Management: Tools for managing research projects and tasks (e.g., Jira, Asana, Trello).

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics or Adobe Analytics to understand user behavior at scale.

• Product Analytics: Familiarity with platforms like Pendo, Mixpanel, or Amplitude for in-product user behavior analysis.

• Data Visualization: Ability to create clear charts and graphs using tools like Tableau, Power BI, or even advanced Excel/Google Sheets features for reporting.

CRM & Automation:

• While not a direct CRM role, understanding how CRM data (e.g., Salesforce) might inform user segmentation or how product usage data ties into customer success is beneficial.

• Familiarity with automation tools for research participant outreach or data collection might be a plus.

📝 Enhancement Note: The core requirement is proficiency in research tools and the ability to synthesize data from various sources. While direct CRM/automation tool usage might be limited for a researcher, understanding their outputs and how they relate to user behavior is valuable. The mention of "AI methods for expediting research" suggests an openness to and potential use of AI-powered research tools.

👥 Team Culture & Values

Operations Values:

• Customer Advocacy: A deep-seated commitment to representing the user's voice and needs in all product decisions.

• Impact-Driven: Focus on delivering research that leads to measurable improvements and business outcomes, rather than just completing tasks.

• Collaboration & Transparency: Working closely with cross-functional teams, sharing insights openly, and building trust through clear communication.

• Agility & Speed: Embracing a fast-paced environment, delivering timely insights, and adapting research approaches to meet business needs.

• Curiosity & Continuous Learning: A drive to understand users deeply and a commitment to staying current with research methodologies and industry trends (e.g., AI in research).

• Accountability & Ownership: Taking responsibility for research outcomes and proactively driving initiatives to completion.

Collaboration Style:

• Proactive Partnership: Actively seeking out opportunities to collaborate with Product, Design, and Engineering, rather than waiting for requests.

• Data-Informed Dialogue: Engaging in constructive debates using research findings as evidence to guide decisions.

• Cross-Functional Integration: Ensuring research insights are integrated seamlessly into the product development workflow, from ideation to iteration.

• Feedback Loops: Establishing mechanisms for continuous feedback on research outputs and product decisions informed by research.

📝 Enhancement Note: The company culture emphasizes a proactive, impact-driven approach, with strong user advocacy and collaboration. This is critical for a senior role where influencing product direction is key. Candidates should align with these values to succeed in this high-autonomy, high-impact position.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Rigor: Delivering high-quality, impactful research within a fast-paced development cycle requires careful prioritization and pragmatic methodological choices.

• Influencing Strong Opinions: Advocating for user needs effectively in environments with strong internal viewpoints requires robust data, persuasive communication, and strong stakeholder management skills.

• Scope Management: Effectively managing multiple research projects simultaneously and ensuring each receives adequate attention without sacrificing quality.

• Translating Insights to Action: Ensuring research findings are not just delivered but are understood, adopted, and acted upon by product teams.

• Navigating Ambiguity: Working with evolving product strategies or requirements and adapting research plans accordingly.

Learning & Development Opportunities:

• Domain Expertise: Deepening knowledge in the critical and evolving field of cybersecurity, identity security, and secrets management.

• Strategic Influence: Developing advanced skills in stakeholder management, influencing without authority, and shaping product strategy.

• Methodological Advancement: Exploring and implementing new research techniques, including AI-assisted research tools.

• Cross-Functional Acumen: Gaining deeper insights into product management, design, and engineering processes within an enterprise SaaS context.

• Leadership Potential: Opportunity to mentor junior researchers, lead research initiatives, and potentially move into leadership roles.

📝 Enhancement Note: The challenges are typical for senior roles in fast-paced tech environments, emphasizing the need for resilience, strong communication, and strategic thinking. The growth opportunities are significant, offering paths for both deep specialization and broader leadership within the product organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant user problem that the product team hadn't considered. How did you validate it, and what was the outcome?" (Focus on proactive problem identification and impact.)

• "How do you balance the need for research rigor with the demand for rapid delivery in a fast-paced environment? Provide an example." (Assess your approach to speed vs. quality.)

• "Tell me about a situation where your research findings conflicted with strong opinions from Product or Engineering. How did you handle it, and what was the result?" (Evaluate stakeholder management and advocacy skills.)

• "Walk me through a complex enterprise B2B product you've researched. What were the key user segments, their primary goals, and the unique challenges in researching them?" (Assess domain experience and complexity handling.) Company & Culture Questions:

• "What interests you about BeyondTrust and our focus on cybersecurity, specifically secrets management?" (Demonstrate research into the company and industry.)

• "How do you see yourself contributing to our culture of agility and customer advocacy?" (Align your values and working style with the company's.)

• "How do you stay current with emerging UX research methodologies, including AI applications in research?" (Showcase continuous learning.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly define: The Problem, Your Role, The Methodology, The Process, The Insights, The Impact (quantified if possible), and Key Learnings.

• Storytelling: Frame your research as a narrative. Emphasize the user's journey and pain points, and how your work provided clarity and direction.

• Visuals: Use screenshots of prototypes, key research artifacts (e.g., personas, journey maps), or synthesized data visualizations to support your presentation.

• Conciseness: Be mindful of time. Focus on the most critical aspects of your work and be prepared for deeper dives into specific areas.

• Demonstrate Influence: Explicitly state how your research influenced decisions and what the tangible outcomes were.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, impact, and strong collaboration skills. Candidates should be ready to articulate their thought process and defend their research decisions with data and a clear understanding of user needs and business objectives.

📌 Application Steps

To apply for this Sr. UX Researcher position:

• Submit your application through the BeyondTrust careers portal via the provided Greenhouse link.

• Portfolio Customization: Ensure your resume and portfolio highlight experience with enterprise/B2B products, cybersecurity domains (especially secrets management), and a proven track record of driving product decisions through research. Tailor your portfolio to showcase 1-2 impactful case studies relevant to the role's responsibilities.

• Resume Optimization: Clearly articulate your 5-10 years of experience, emphasizing your roles in identifying user problems, influencing roadmaps, and collaborating with cross-functional teams. Use keywords from the job description such as "UX Research," "enterprise software," "B2B," "cybersecurity," "secrets management," "qualitative," "quantitative," and "stakeholder management."

• Interview Preparation: Thoroughly review your portfolio case studies, focusing on your process, insights, and the impact of your work. Practice articulating your approach to research, problem-solving, and stakeholder management, especially for scenarios involving speed and strong opinions.

• Company Research: Deeply understand BeyondTrust's mission, products (particularly in secrets management), and culture. Prepare to discuss why you are a good fit for their specific industry and strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.