Sr. Manager, Enterprise UX Design Architect

📍 Job Overview

Job Title: Sr. Manager, Enterprise UX Design Architect

Company: TransUnion

Location: Lagunilla de Heredia, Costa Rica

Job Type: Full time

Category: User Experience (UX) Design / Product Design Operations

Date Posted: September 02, 2026

Experience Level: 10+ years

Remote Status: Hybrid (minimum 2 days/week in office)

🚀 Role Summary

• Lead the UX Design practice for the OneTru Platform, establishing a unified and scalable end-to-end experience architecture.

• Define and govern platform-level workflow structures, interaction patterns, and reusable design frameworks to ensure consistency across enterprise solutions.

• Translate complex user journeys and operational requirements into intuitive workflows and scalable experience models.

• Drive user-centered design principles and influence cross-functional stakeholders (Product, Engineering, Architecture) to align on a cohesive platform experience.

• Manage and mentor a distributed team of UX designers across Costa Rica and India, fostering design excellence and establishing robust design standards.

📝 Enhancement Note: This role is critical for establishing a consistent and user-friendly experience across TransUnion's core platform. It requires a blend of strategic design leadership, hands-on architectural expertise, and strong people management skills, particularly in a global, distributed team environment. The focus on "platform-level" implies a need for scalable, reusable design solutions rather than isolated product features.

📈 Primary Responsibilities

• Define and architect the end-to-end experience for the OneTru Platform, ensuring intuitive, scalable, and consistent user experiences for diverse products and personas.

• Establish and maintain platform-level workflow structures, task flows, navigation models, and interaction patterns that support enterprise-scale solutions.

• Translate complex user journeys, operational requirements, and user research findings into actionable experience strategies and scalable workflow models that enhance efficiency and drive business outcomes.

• Collaborate closely with UX Research to synthesize insights and translate them into concrete design decisions and strategic experience enhancements.

• Define, evolve, and govern shared UX pattern libraries and design systems, working with engineering to ensure consistent adoption and implementation.

• Lead conceptual design activities, including service blueprinting, experience mapping, workflow design, architecture modeling, and interactive prototyping.

• Review and guide detailed wireframes, design specifications, and UI deliverables to ensure usability, accessibility, consistency, and implementation readiness.

• Manage, mentor, and develop UX designers located in Costa Rica and India, establishing design standards, quality review processes, and critique forums.

• Coordinate design execution across distributed teams and time zones, ensuring efficient delivery, clear communication, and alignment with platform objectives.

• Advocate for user-centered design principles and influence Product, Engineering, and Architecture leaders to drive alignment around a unified platform experience.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on strategic platform design, process governance, and team leadership. The translation of "operational requirements" into "scalable workflows" indicates a need to understand business processes and how UX can optimize them for efficiency and effectiveness.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is typically expected for this level of role.

Experience: 10+ years of experience in UX Design, Interaction Design, Service Design, Experience Architecture, or related disciplines, with a significant focus on enterprise software platforms and complex workflows.

Required Skills:

• Demonstrated expertise in designing end-to-end user journeys, complex workflow architectures, and operational systems for multiple user personas and business contexts.

• Proven ability to translate user research findings into scalable platform-level experience frameworks, workflow models, and design standards.

• Experience leading, mentoring, and developing UX teams, particularly across geographically distributed organizations.

• Strong understanding of human-centered design methodologies, service design principles, design systems, and enterprise product development practices.

• Advanced proficiency with Figma and modern UX prototyping tools for creating workflows, prototypes, design specifications, and reusable design components.

• Experience creating, scaling, and governing enterprise design systems, UX pattern libraries, and component frameworks.

• Strong knowledge of UX architecture, workflow modeling, service blueprinting, information architecture, and interaction design methodologies.

• Ability to collaborate effectively with engineering teams to deliver implementation-ready designs that align with technical constraints and delivery milestones.

• Experience working within enterprise technology environments involving analytics platforms, data-driven applications, and complex operational systems. Preferred Skills:

• Experience supporting AI/ML (Artificial Intelligence/Machine Learning) driven products, workflow automation platforms, or advanced analytics solutions.

• Familiarity with enterprise SaaS platform design and large-scale digital transformation initiatives.

• Experience facilitating executive-level workshops, design thinking sessions, and cross-functional alignment activities.

• Knowledge of accessibility standards (e.g., WCAG), inclusive design practices, and usability evaluation techniques.

• Experience building and scaling global UX organizations across multiple regions and time zones.

📝 Enhancement Note: The emphasis on enterprise software, complex workflows, and distributed team leadership suggests a need for candidates with a proven track record in large, complex organizations. Proficiency in Figma and design systems is non-negotiable, and experience with AI/ML or SaaS platforms will be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a strong portfolio demonstrating end-to-end UX design for complex enterprise software platforms or large-scale digital products.

• Include case studies detailing the architecture of user journeys, workflow designs, and interaction models for enterprise-scale solutions.

• Highlight experience with the creation, governance, and scaling of enterprise design systems and reusable component libraries.

• Present examples of service blueprinting, experience mapping, and workflow modeling techniques applied to business challenges.

• Demonstrate proficiency in using Figma and other prototyping tools to create detailed design specifications and interactive prototypes.

• Provide evidence of collaboration with engineering teams and successful implementation of designs within technical constraints.

• Include examples of leading and mentoring UX design teams, showcasing leadership and quality assurance processes. Process Documentation:

• Detail the process followed in case studies, emphasizing how user research was integrated into design decisions and workflow optimization.

• Document the methodology used for defining and governing design systems and pattern libraries.

• Illustrate the steps involved in translating complex operational requirements into scalable UX solutions.

• Show how collaboration with product management and engineering was managed to ensure alignment and efficient delivery.

• Present examples of how accessibility and inclusive design principles were incorporated into the design process.

📝 Enhancement Note: A portfolio is crucial for this role, emphasizing strategic thinking, architectural design, and leadership. Candidates should focus on showcasing their ability to design scalable, consistent experiences for enterprise users and manage complex design systems. The ability to articulate process and demonstrate impact through case studies will be key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Sr. Manager, Enterprise UX Design Architect role in Costa Rica with 10+ years of experience, a competitive salary range is estimated to be between $60,000 - $90,000 USD annually. This range accounts for the specialized skills, leadership responsibilities, and the hybrid work model.

Benefits:

• Comprehensive health insurance (medical, dental, vision)

• Retirement savings plan (e.g., 401k equivalent) with company match

• Paid time off (vacation, sick leave, holidays)

• Professional development opportunities, including training, conferences, and certifications

• Hybrid work model with flexibility for remote work

• Potential for performance-based bonuses

• Access to TransUnion's global resources and employee assistance programs

Working Hours: The standard working hours are likely to be around 40 hours per week. Given the hybrid nature and distributed team, flexibility may be offered, but core business hours and team collaboration times will need to be observed. The role requires significant collaboration across different time zones (US, Costa Rica, India), which may necessitate some adjusted working hours.

📝 Enhancement Note: Salary estimations are based on general market data for senior UX leadership roles in Latin America and may vary based on specific experience, negotiation, and TransUnion's internal compensation structure. The benefits package is inferred from typical offerings for large multinational corporations in this sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Credit Services, Information Technology, Data Analytics. TransUnion is a global leader in information and analytics, providing the tools and insights for businesses to make informed decisions and for consumers to manage their credit information.

Company Size: TransUnion is a large, established multinational corporation, likely employing thousands of individuals globally. This size implies a structured environment with established processes, but also opportunities for significant impact within a large ecosystem.

Founded: 1968. TransUnion has a long history, indicating stability and a deep understanding of its industry.

Team Structure:

• The OneTru Platform team is a global, cross-functional group responsible for TransUnion's core data, analytics, identity, and decisioning solutions.

• This role leads the UX Design practice from the Costa Rica hub, with direct reports likely in Costa Rica and India.

• The role reports to the Sr. Director, Product Management, indicating a strong partnership between Product Management and UX Design.

• Close collaboration is expected with UX Research, Product, Engineering, and Architecture teams worldwide. Methodology:

• Emphasis on delivering scalable, user-centered experiences across the enterprise platform.

• Data-driven decision-making, leveraging user insights and research findings.

• Agile methodologies are likely employed, given the partnership with Engineering and Product.

• Focus on defining and governing consistent design patterns and frameworks for enterprise-wide adoption.

• Strong emphasis on experience architecture and workflow design to drive efficiency and business outcomes.

Company Website: https://www.transunion.com/

📝 Enhancement Note: TransUnion's industry position and size suggest a professional, performance-oriented culture. The "Workforce for Good" initiative hints at a commitment to positive impact, innovation, and employee development. The platform-centric nature of the OneTru team implies a focus on robust, scalable solutions that serve multiple internal and external stakeholders.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Management position, overseeing a critical function (UX Design Architecture) for a key enterprise platform. It represents a significant step beyond individual contributor or junior management roles, requiring strategic vision, team leadership, and cross-functional influence.

Reporting Structure: The Sr. Manager reports to the Sr. Director, Product Management. This structure places UX Design leadership in close proximity to product strategy, ensuring that design considerations are integrated early in the product lifecycle. It also implies a need for strong communication and alignment with Product leadership.

Operations Impact: The Sr. Manager, Enterprise UX Design Architect has a direct impact on the usability, efficiency, and adoption of TransUnion's core platform offerings. By defining scalable experience architectures and governing design systems, this role influences how clients interact with critical data, analytics, identity, and decisioning solutions, thereby impacting revenue, client satisfaction, and operational efficiency across the enterprise.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director or VP-level role overseeing broader UX or design strategy for TransUnion.

• Specialization: Deepen expertise in specific areas like AI-driven UX, complex data visualization, or enterprise platform strategy.

• Cross-functional Leadership: Opportunities to lead larger, more complex cross-functional initiatives or potentially transition into a senior Product Management or Strategy role.

• Global Team Building: Further develop skills in building and scaling global design organizations.

• Industry Influence: Contribute to industry best practices through speaking engagements or publications.

📝 Enhancement Note: This role offers a clear path for career progression within a large, established organization. The emphasis on enterprise platforms and global team management provides opportunities to develop highly sought-after skills for senior leadership roles in the UX and product development space.

🌐 Work Environment

Office Type: Hybrid. This role requires a minimum of two days per week in the TransUnion office located in Lagunilla de Heredia, Costa Rica. The remaining days can be worked remotely.

Office Location(s): Lagunilla de Heredia, Costa Rica. This location serves as the hub for leading the UX Design practice.

Workspace Context:

• The office environment is likely professional, fostering collaboration among local and remote team members.

• Access to standard office amenities, meeting rooms, and potentially design labs or collaboration spaces.

• The hybrid model allows for focused individual work at home and collaborative sessions or team syncs in the office.

• Expect a modern tech environment with the necessary tools and infrastructure to support global collaboration.

Work Schedule: While a standard 40-hour work week is typical, the role demands flexibility due to global team coordination. This may involve attending meetings or collaborating with colleagues in different time zones, potentially outside of traditional local business hours. Effective time management and communication will be crucial.

📝 Enhancement Note: The hybrid model offers a balance between in-person collaboration and remote flexibility. Candidates should be comfortable with working across multiple time zones and understand the importance of dedicated office time for team cohesion and strategic alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter screens for basic qualifications and cultural fit.

• Hiring Manager Interview: Discussion with the Sr. Director, Product Management to assess experience, leadership style, strategic thinking, and alignment with team goals.

• Portfolio Review & Design Challenge: A deep dive into the candidate's portfolio, focusing on enterprise-level UX architecture, workflow design, and design system management. This may include a presentation and a specific design challenge related to platform experience or workflow optimization.

• Cross-functional Interviews: Meetings with key stakeholders from Product, Engineering, and possibly UX Research to evaluate collaboration skills, technical understanding, and ability to influence.

• Executive Interview: Potentially an interview with a higher-level executive (e.g., VP of Product or Design) to assess strategic vision and leadership potential.

Portfolio Review Tips:

• Focus on Enterprise & Scale: Showcase projects that involved designing for complex enterprise systems, multiple user personas, and large-scale platforms.

• Highlight Architectural Thinking: Emphasize your role in defining experience architecture, workflow structures, and interaction patterns, not just UI design.

• Showcase Design Systems: Present your experience in creating, scaling, or governing design systems and pattern libraries. Demonstrate how they drove consistency and efficiency.

• Detail Your Process: For each case study, clearly articulate your problem-solving approach, the methodologies used (e.g., service blueprinting, workflow modeling), and the user research that informed your decisions.

• Quantify Impact: Where possible, use metrics to demonstrate the business and user outcomes of your design work (e.g., increased efficiency, reduced errors, improved task completion rates).

• Leadership Examples: Include examples of how you've led, mentored, or guided design teams, particularly in distributed environments.

Challenge Preparation:

• Be prepared to discuss your approach to designing scalable UX for enterprise platforms.

• Anticipate questions about how you would govern design standards across distributed teams.

• Practice articulating your design decisions and rationale clearly and concisely, as if presenting to a mixed audience of designers, product managers, and engineers.

• Think about how you would translate complex operational requirements into user-friendly workflows.

📝 Enhancement Note: The interview process will likely be rigorous, focusing heavily on strategic design leadership, enterprise-level experience architecture, and the ability to manage and mentor a global team. A well-curated portfolio that clearly demonstrates these capabilities is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is explicitly required for creating workflows, prototypes, design specifications, and reusable components.

• Modern UX Prototyping Tools: Beyond Figma, familiarity with other industry-standard tools for rapid prototyping and user flow visualization.

• Design System Management Platforms: Experience with tools or methodologies for creating, maintaining, and scaling design systems and pattern libraries.

Analytics & Reporting:

• User Research Tools: Platforms for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Qualtrics, Lookback).

• Analytics Platforms: Familiarity with how UX design integrates with data analytics to measure user behavior and platform performance (e.g., Google Analytics, Adobe Analytics, specialized product analytics tools).

• Data Visualization Tools: Ability to interpret and leverage data presented in dashboards (e.g., Tableau, Power BI) to inform design decisions.

CRM & Automation:

• Enterprise Software Experience: General understanding of enterprise software environments, including CRM systems (e.g., Salesforce) and other business applications where user experience is critical.

• Workflow Automation Platforms: Experience with or understanding of platforms that automate business processes, as the role involves designing workflows for such systems.

• Collaboration Tools: Proficiency with tools like Jira, Confluence, Slack, Microsoft Teams for project management, documentation, and communication within distributed teams.

📝 Enhancement Note: The role heavily emphasizes design tools, particularly Figma, and the management of design systems. While direct CRM/automation tool operation might not be the primary focus, understanding how UX interfaces with these systems and contributes to their efficiency is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and serving user needs to drive platform adoption and satisfaction.

• Scalability & Consistency: Prioritizing the creation of design solutions that can scale across the enterprise and maintain a consistent user experience.

• Collaboration & Influence: Working effectively with diverse teams across geographies and functions, influencing stakeholders through data and design rationale.

• Efficiency & Optimization: Designing workflows and experiences that streamline processes, reduce operational overhead, and improve business outcomes.

• Innovation & Continuous Improvement: A drive to explore new design approaches, leverage emerging technologies (like AI/ML), and continuously refine the platform experience.

Collaboration Style:

• Partnership: Working closely with Product Management and Engineering as a strategic partner, not just an order-taker.

• Global Coordination: Managing and facilitating design collaboration across multiple time zones and cultural contexts, requiring clear communication and structured processes.

• Data-Informed: Utilizing user research and analytics to ground design decisions and facilitate constructive feedback.

• Mentorship & Growth: Fostering a supportive environment where designers can learn, grow, and provide constructive critique to each other.

• Advocacy: Championing the importance of UX and design systems to stakeholders across the organization.

📝 Enhancement Note: The culture is likely to be professional, results-oriented, and highly collaborative, with a strong emphasis on data-driven decision-making and user advocacy. The global nature of the team will require strong communication and cultural awareness.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Team Management: Effectively leading and mentoring a UX design team distributed across different countries and time zones, ensuring consistent quality and communication.

• Platform Complexity: Designing for a complex enterprise platform with diverse user needs, technical constraints, and evolving business requirements.

• Balancing Standardization and Flexibility: Establishing robust design systems and workflow governance while allowing for necessary product-specific customization.

• Influencing Stakeholders: Gaining buy-in and alignment from senior leaders in Product, Engineering, and Architecture for design strategies and platform-wide initiatives.

• Keeping Pace with Technology: Integrating emerging technologies like AI/ML into user experiences and workflows effectively and responsibly.

Learning & Development Opportunities:

• Advanced UX Architecture: Deepen expertise in designing complex, scalable enterprise platforms and experience ecosystems.

• Design Leadership: Develop advanced skills in managing, mentoring, and growing global design teams.

• AI/ML UX: Gain hands-on experience designing for AI-powered features and workflow automation.

• Cross-functional Strategy: Enhance understanding of product management, engineering roadmaps, and enterprise architecture to drive more integrated solutions.

• Executive Communication: Hone skills in presenting complex design strategies and their business impact to senior leadership.

📝 Enhancement Note: This role presents significant challenges related to global team management and platform complexity, but these challenges are also fertile ground for professional growth and skill development in areas critical to senior leadership in the tech industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the definition of an enterprise-level experience architecture. What were the key components, and how did you ensure scalability and consistency?" (Focus on your strategic approach, methodology, and impact.)

• "How would you approach establishing and governing a design system for a complex platform with distributed design teams? What are the critical success factors?" (Highlight your understanding of governance, collaboration, and scalability.)

• "Walk us through a complex workflow you designed. What were the operational challenges, how did you translate them into a UX solution, and what was the outcome?" (Prepare a case study that showcases your process from problem to solution and impact.)

• "How do you balance user needs with business objectives and technical constraints when designing for enterprise software?" (Demonstrate your ability to find pragmatic solutions.) Company & Culture Questions:

• "What interests you about TransUnion and the OneTru Platform specifically?" (Research TransUnion's mission, values, and the role of the OneTru platform.)

• "How would you foster a strong UX culture and ensure design excellence within a distributed team across different countries?" (Discuss your leadership style, mentoring strategies, and methods for quality assurance.)

• "How do you influence stakeholders who may not fully understand the value of UX design?" (Prepare examples of advocating for user-centered design and building consensus.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, perhaps by theme (e.g., Platform Architecture, Design Systems, Workflow Optimization) or by project, ensuring each case study follows a clear narrative: Problem -> Process -> Solution -> Impact.

• Focus on Architecture: Emphasize your role in defining the "architecture" of experiences and workflows, not just the visual design. Use diagrams, blueprints, and flowcharts to illustrate your thinking.

• Demonstrate System Thinking: Clearly show how your work contributes to or builds upon design systems and pattern libraries.

• Quantify Results: Use metrics to demonstrate the tangible benefits of your design work. If exact numbers are unavailable, use reasoned estimates or qualitative impacts.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, technical considerations, and collaboration processes.

📝 Enhancement Note: Prepare to present your portfolio as a demonstration of your strategic design leadership and architectural expertise. Expect questions that probe your ability to manage distributed teams, influence stakeholders, and apply human-centered design principles to complex enterprise problems.

📌 Application Steps

To apply for this Sr. Manager, Enterprise UX Design Architect position:

• Submit your application through the provided link on the TransUnion careers portal.

• Tailor Your Resume: Highlight experience in enterprise UX design, experience architecture, design systems, and team leadership. Use keywords from the job description such as "OneTru Platform," "workflow modeling," "Figma," and "design systems."

• Curate Your Portfolio: Select 3-4 of your most impactful projects that best demonstrate your expertise in enterprise platform design, workflow architecture, and design system management. Ensure each case study clearly articulates the problem, your process, the solution, and the measurable outcomes.

• Prepare Your Presentation: Practice walking through your portfolio with a focus on strategic impact, architectural thinking, and leadership. Be ready to discuss your approach to distributed team management and stakeholder influence.

• Research TransUnion: Understand the company's mission, values, and its role in the credit services and data analytics industry. Familiarize yourself with the OneTru Platform's stated goals and importance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.