Specialist - Graphic Designer

📍 Job Overview

Job Title: Specialist - Digital Media & Graphic Design

Company: Marsh McLennan (Mercer)

Location: Mumbai - Hiranandani, India

Job Type: Full-Time

Category: Digital Media & Graphic Design / Commercial Enablement Operations

Date Posted: May 5, 2026

Experience Level: 3-5 Years

Remote Status: Hybrid (Minimum 3 days in office)

🚀 Role Summary

• Spearhead the creation of compelling visual assets and multimedia content to support global sales, business development, and marketing initiatives within Mercer's Commercial Enablement COE.

• Drive the end-to-end design process, from ideation and concept development to final quality assurance and brand compliance, for a diverse range of client-facing collaterals.

• Leverage advanced design tools and emerging AI technologies to enhance efficiency, innovation, and impact in visual communication strategies.

• Collaborate cross-functionally with global stakeholders, including sales leaders, consultants, and process managers, to translate complex business requirements into visually effective solutions.

📝 Enhancement Note: While the job title is "Graphic Designer," the description clearly places this role within a "Commercial Enablement COE" and "Sales Enablement" team, indicating a strong operational and strategic component rather than a purely creative or marketing-focused one. The emphasis on supporting sales, business development, and client-facing collateral management points towards a Revenue Operations or Sales Enablement support function, with a unique specialization in visual communication. The role requires not just design execution but also process optimization and stakeholder management within a corporate consulting context.

📈 Primary Responsibilities

• Develop and execute novel and impactful visual concepts for client-facing collaterals including presentations, placemats, bio-booklets, executive summaries, proposals, flyers, reports, motion graphics, and animations, ensuring market differentiation.

• Create visually engaging graphics and multimedia content utilizing visual storytelling techniques to effectively communicate complex ideas and solutions to diverse audiences.

• Manage multiple concurrent design projects from initiation to completion, meticulously adhering to company branding, templates, and design guidelines/principles across digital, print, and multimedia platforms.

• Execute design tasks ranging from basic formatting to sophisticated concept-based designs and animations, demonstrating mastery of Adobe Creative Suite and Microsoft Office software.

• Collaborate closely with process managers, communication specialists, strategists, and sales consultants to understand project requirements and deliver high-quality, brand-aligned communication materials.

• Act as a Subject Matter Expert for Design tools and technologies, including AI-powered design systems, and identify opportunities to integrate them into existing workflows for enhanced efficiency.

• Conduct thorough quality assurance checks using review checklists and implement reviewer changes with a strong attention to detail to ensure accuracy, consistency, and brand integrity.

• Manage stakeholder communications promptly and seamlessly, ensuring project requirements are understood and deliverables meet expectations.

• Adapt designs to consider cultural sensitivities across different countries and the specific business needs of operating companies.

📝 Enhancement Note: The responsibilities highlight a blend of creative execution and operational efficiency. The emphasis on managing multiple concurrent projects, adhering to strict brand guidelines, and collaborating with global stakeholders points to a need for strong project management and process adherence, typical of operations roles supporting revenue-generating functions.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Mandatory proficiency in presentation software, specifically Microsoft PowerPoint, for creating professional business collaterals.

• Expert-level command of Adobe Creative Suite, including InDesign, Illustrator, and Photoshop, for advanced graphic design and layout.

• Strong understanding of fundamental design principles: layout, typography, color theory, and visual storytelling.

• Demonstrated ability to create visually appealing and professional presentations that effectively communicate complex ideas.

• Excellent written and verbal communication skills for effective collaboration with global teams and stakeholders.

• Strong proofreading and editing skills to ensure accuracy, consistency, and error-free deliverables.

• Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet tight deadlines in a fast-paced environment.

• Self-motivated, organized, and capable of working collaboratively as part of a team.

Preferred Skills:

• Certified Adobe Designer or a pertinent degree with corporate design expertise.

• Proficiency in UI/UX Design principles and tools like Figma.

• Experience with motion graphics animation, video production, and editing.

• Experience working with senior internal stakeholders.

• Good understanding of visual identity and brand systems.

• Ability to multi-task and prioritize time effectively.

• Adaptability to learn and implement new technologies quickly.

• Ability to identify and build customized AI design workflows effectively.

• Meticulous attention to detail for proofreading and editing collaterals.

• Genuine enthusiasm for creating impactful design solutions.

• Strong collaboration skills to build effective working relationships with peers and cross-functional teams.

📝 Enhancement Note: The requirement for proficiency in Microsoft PowerPoint alongside Adobe Creative Suite, and the emphasis on creating presentations for business and sales contexts, strongly suggests this role is designed to support revenue-generating activities through effective visual communication, aligning it with Sales Enablement or Revenue Operations support functions. The inclusion of AI-powered design tools points to a forward-thinking operational approach.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a strong command of graphic design principles, including layout, typography, and color theory, applied to business contexts.

• Demonstration of expertise in creating client-facing materials such as presentations, reports, proposals, and digital assets that adhere to brand guidelines.

• Examples of visual storytelling and infographic design that effectively communicate complex data and concepts.

Process Documentation:

• Examples demonstrating the ability to manage multiple projects simultaneously, outlining workflow management and prioritization strategies for on-time delivery.

• Showcase an understanding of brand consistency and quality assurance processes in design execution.

• Illustrate experience in collaborating with stakeholders to gather requirements and iterate on design solutions.

• Highlight any instances of process improvement or efficiency gains achieved in design workflows, particularly with the integration of new tools or technologies.

📝 Enhancement Note: Given the role's placement within a Commercial Enablement COE, a portfolio is crucial for demonstrating not just creative talent but also the ability to apply design skills operationally to support business objectives and manage project workflows effectively. The emphasis on process and stakeholder management within the portfolio is key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Professional Development Opportunities: Access to training, workshops, and resources to enhance design skills and explore new technologies.

• Inclusive & Vibrant Culture: Work within a supportive environment that fosters collaboration, innovation, and diversity.

• Career Opportunities: Potential for growth within Mercer and Marsh McLennan's global network, offering diverse career paths.

• Well-being Rewards: Comprehensive benefits package designed to enhance employee well-being.

• Hybrid Work Model: Flexibility to balance remote work with in-office collaboration.

Working Hours:

• Standard full-time hours, likely 40 hours per week. The role requires flexibility, with potential for calls and project work outside standard hours to accommodate global stakeholders and project deadlines.

📝 Enhancement Note: The salary estimate is based on research for similar roles in Mumbai, India, considering the experience level and the corporate consulting industry. Benefits are derived directly from the "Why join our team" section and general corporate offerings. The mention of global stakeholders implies a need for schedule flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• The role is part of the Commercial Enablement COE (Center of Excellence) at Mercer, a Marsh Business. This COE functions as a global support unit for sales, business development, marketing, and communication processes.

• The Graphic Design Specialist will likely report to a manager or lead within the Commercial Enablement function, potentially specializing in digital media or design.

Methodology:

• The Commercial Enablement COE likely employs methodologies focused on efficiency, standardization, and strategic support for revenue-generating activities. This includes leveraging best practices in sales enablement, proposal management, and digital content creation.

• Emphasis is placed on data-driven insights and utilizing technology (including AI) to optimize processes and enhance client engagement.

Company Website:

• https://www.marshmclennan.com/

• https://www.mercer.com/

📝 Enhancement Note: The description of the Commercial Enablement COE as a "center of excellence" supporting sales and business development clearly positions this graphic design role within an operational framework aimed at driving revenue. The company's size and global reach imply sophisticated operational processes and a need for standardized yet adaptable design solutions.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Operations Skill Advancement: Develop expertise in managing design projects within a global corporate operations context, gaining experience in process optimization, stakeholder management, and cross-functional collaboration.

• Specialization: Deepen skills in specific areas like UI/UX, motion graphics, animation, or AI-powered design workflows, becoming a subject matter expert within the COE.

• Leadership Potential: With proven performance and expanded responsibilities, there may be opportunities to progress into lead design roles, manage junior designers, or contribute to strategic design process improvements within the COE.

• Cross-Functional Exposure: Gain broader understanding of sales enablement, marketing, and consulting processes by working closely with diverse teams globally.

📝 Enhancement Note: The role is framed as supporting "commercial enablement," directly linking design output to business objectives and revenue generation. Growth opportunities are focused on deepening operational expertise in design support and potentially moving into leadership within a specialized COE.

🌐 Work Environment

Office Type:

• This is a hybrid role, requiring at least three days per week in the office in Mumbai. The office environment is expected to be professional and collaborative, typical of a global professional services firm.

Office Location(s):

Workspace Context:

• The workspace will likely be equipped with standard office amenities and the necessary technology to perform design tasks. The hybrid model emphasizes the importance of in-office days for team collaboration, brainstorming, and direct interaction with colleagues and leaders.

• There will be opportunities to interact with a diverse global team, requiring proficiency in virtual collaboration tools.

Work Schedule:

• Standard full-time working hours (estimated 40 hours/week) are expected. However, given the global nature of the stakeholders and project deadlines, flexibility to work outside of standard hours may be required. This is typical for roles supporting international teams.

📝 Enhancement Note: The hybrid work requirement and the emphasis on in-office collaboration for team building and professional development are key aspects of the work environment, aligning with modern corporate operational strategies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will likely review applications and resumes to assess basic qualifications and cultural fit.

• Technical/Skills Assessment: Candidates may be asked to complete a design test or a case study related to creating client-facing collateral under specific business constraints. This will assess practical skills in PowerPoint and Adobe Creative Suite.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, problem-solving skills, understanding of design principles in a business context, and collaboration capabilities.

• Team/Stakeholder Interviews: Interviews with potential colleagues or key stakeholders (e.g., process managers, sales consultants) to evaluate teamwork, communication style, and ability to integrate into the Commercial Enablement COE.

• Final Round: Potentially a final interview with a senior leader to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills in corporate collateral design, presentation creation, and visual storytelling. Prioritize projects that align with the job description's requirements (e.g., client-facing materials, business proposals, reports).

• Showcase Process: For each project, briefly explain the brief, your role, the design process you followed, the challenges you faced, and the final outcome. Highlight any instances where you applied process improvements or used AI tools.

• Demonstrate Impact: Quantify results where possible (e.g., "This presentation design contributed to a X% increase in engagement" or "Streamlined the proposal design process, reducing turnaround time by Y%"). If direct metrics aren't available, focus on the strategic intent and how your design supported the business goal.

• Highlight Tool Proficiency: Clearly indicate which tools were used for each project (e.g., "Created in PowerPoint with custom graphics from Illustrator").

• Adhere to Branding: If showcasing past corporate work, ensure you have permission or have anonymized sensitive information to respect confidentiality.

Challenge Preparation:

• Design Challenge: Be prepared for a practical design exercise. Practice creating a compelling presentation or a piece of marketing collateral within a limited timeframe, focusing on clarity, brand consistency, and visual appeal.

• Scenario-Based Questions: Anticipate questions about how you would handle conflicting stakeholder feedback, manage multiple urgent requests, or ensure brand consistency across a large volume of materials.

• AI Integration: Be ready to discuss your experience with AI-powered design tools and how you envision integrating them into a corporate COE workflow to improve efficiency or creativity.

📝 Enhancement Note: The interview process for a role supporting a COE typically involves assessing both technical design skills and operational capabilities, including process adherence, stakeholder management, and strategic thinking. The portfolio is a critical component for demonstrating these skills.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft PowerPoint: Mandatory proficiency for creating professional business presentations, reports, and other client-facing collaterals.

Expect to demonstrate advanced formatting, charting, and template utilization.

• Adobe Creative Suite: Essential proficiency in:

  • InDesign: For layout and design of multi-page documents (reports, proposals, brochures).
  • Illustrator: For vector graphics, icons, illustrations, and complex visual elements.
  • Photoshop: For image editing, manipulation, and creating visual assets.

• AI-powered Design Tools: Knowledge and ability to use AI tools for enhancing design tasks, generating concepts, or automating parts of the workflow. This is an increasingly important aspect of modern design operations.

Analytics & Reporting:

CRM & Automation:

• No direct CRM or automation tool requirement mentioned for daily use, but understanding how design assets are managed and deployed within broader sales and marketing workflows (potentially linked to CRM systems or marketing automation platforms) is advantageous.

• Integration Tool: Understanding how design elements integrate with broader digital platforms or content management systems.

📝 Enhancement Note: The explicit mention of Microsoft PowerPoint alongside Adobe Creative Suite is critical. This indicates the role is heavily focused on business presentations and corporate communications, a common requirement in sales enablement and GTM operations. The inclusion of AI-powered design tools highlights a forward-looking operational approach.

👥 Team Culture & Values

Operations Values:

• Excellence & Quality: A commitment to delivering high-quality, error-free designs that meet stringent brand standards and stakeholder expectations.

• Collaboration & Teamwork: A strong emphasis on working effectively with global teams, fostering open communication, and supporting colleagues to achieve shared objectives.

• Efficiency & Innovation: Driving continuous improvement in design processes, leveraging new technologies (like AI) to enhance productivity and creative output.

• Client-Centricity: Understanding and fulfilling the needs of internal clients (sales, consultants, business development) to help them succeed in their client-facing activities.

• Adaptability: Willingness to adapt to evolving project requirements, new tools, and diverse cultural contexts.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with individuals from diverse functional areas (sales, consulting, marketing, process management) across different geographies. This requires excellent communication and the ability to translate varied needs into cohesive design solutions.

• Feedback-Driven: A culture that likely encourages constructive feedback exchange to refine designs and processes, ensuring continuous improvement.

• Knowledge Sharing: Encouragement to share best practices, new design techniques, and insights into AI tools with the broader COE team.

📝 Enhancement Note: The values and collaboration style emphasize the operational nature of this role—supporting business functions through effective design, requiring strong teamwork and a commitment to quality and efficiency within a global COE.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Global Stakeholder Expectations: Balancing diverse needs and feedback from stakeholders across different time zones and cultural backgrounds.

• Maintaining Brand Consistency at Scale: Ensuring all visual outputs strictly adhere to Marsh McLennan's brand guidelines across a vast array of collateral types and projects.

• Adapting to Evolving Technology: Keeping pace with rapid advancements in design software, AI tools, and digital media trends to maintain relevance and efficiency.

• Balancing Creativity with Operational Demands: Delivering innovative design solutions within tight deadlines and defined corporate parameters.

Learning & Development Opportunities:

• Operations Skill Advancement: Gain hands-on experience in managing design workflows within a global sales enablement COE, enhancing project management and process optimization skills.

• Specialized Design Training: Opportunities to deepen expertise in areas like UI/UX, motion graphics, animation, or advanced AI design applications.

• Industry Exposure: Learn about the consulting and financial services industries by supporting sales and business development efforts, understanding client needs and market dynamics.

• Leadership Development: Potential to grow into senior design roles, mentor junior team members, or contribute to strategic operational improvements within the COE.

📝 Enhancement Note: The challenges highlight the operational complexities of supporting a global business unit, emphasizing the need for robust process management and adaptability, which are key for growth within operations roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to manage conflicting feedback from multiple stakeholders on a design project. How did you resolve it and ensure a successful outcome?" (Focus on communication, negotiation, and prioritizing business objectives.)

• "How do you ensure brand consistency across a wide range of collateral types and projects, especially when working with global teams?" (Highlight your understanding of brand guidelines, quality control processes, and template usage.)

• "Walk us through your process for creating a compelling presentation for a high-stakes business proposal. What steps do you take from brief to final delivery?" (Demonstrate your workflow, problem-solving, and attention to detail.)

Company & Culture Questions:

• "What interests you about working for Marsh McLennan and specifically within our Commercial Enablement COE?" (Research the company's values, mission, and the COE's role in supporting business growth.)

• "How do you approach collaboration with teams in different time zones and cultural contexts?" (Emphasize your communication skills, adaptability, and understanding of global business dynamics.)

Portfolio Presentation Strategy:

• Tell a Story: For each project, frame it as a problem/solution narrative. Clearly articulate the business challenge, your design approach, and the impact of your work.

• Highlight Operational Aspects: Emphasize how you managed timelines, incorporated feedback, ensured brand adherence, and utilized specific tools to achieve objectives.

• Quantify Impact: Whenever possible, use data or metrics to demonstrate the success of your designs. If direct metrics are unavailable, explain the strategic intent and anticipated benefits.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, tool usage, and problem-solving strategies employed in your portfolio pieces.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only creative talent but also operational maturity, process adherence, and the ability to contribute strategically to a commercial enablement function.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Marsh McLennan careers portal.

• Tailor Your Resume: Highlight experience in corporate graphic design, presentation creation (especially PowerPoint), Adobe Creative Suite proficiency, project management, and any experience with AI design tools. Use keywords from the job description such as "Commercial Enablement," "Digital Media," "Visual Storytelling," and "Brand Alignment."

• Prepare Your Portfolio: Curate 3-5 of your strongest projects that showcase your skills in creating client-facing collaterals for a business environment. Ensure it demonstrates your process, tool proficiency, and impact. Be ready to walk through it and discuss your role and contributions.

• Research Marsh McLennan & Mercer: Understand the company's services, values, and the role of the Commercial Enablement COE. Familiarize yourself with their brand guidelines and general aesthetic.

• Practice Interview Responses: Prepare answers for common interview questions, focusing on behavioral examples that demonstrate your skills in collaboration, problem-solving, project management, and adapting to new technologies. Be ready to discuss your design process and rationale.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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