SharePoint Design Manager

📍 Job Overview

Job Title: SharePoint Design Manager

Company: Convergint

Location: USA

Job Type: FULL_TIME

Category: Digital Workplace Operations / Internal Communications Technology

Date Posted: 2026-06-11T17:16:11.232

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Owns and elevates the organization's SharePoint experience, encompassing intranet, hub sites, navigation, and page design to foster a cohesive digital workplace.

• Establishes and enforces experience standards, design patterns, templates, and governance for SharePoint sites to ensure consistency and quality across the enterprise.

• Optimizes SharePoint pages and sites through user experience (UX) principles, content design, and information architecture best practices, enhancing findability and accessibility.

• Collaborates cross-functionally with Internal Communications, IT, and business partners to translate requirements into scalable, global SharePoint solutions that meet diverse business needs.

• Drives platform adoption and user enablement through education, advocacy, and the development of comprehensive best-practice documentation and training materials.

📝 Enhancement Note: This role, while titled "SharePoint Design Manager," has significant responsibilities that align with Revenue Operations and Sales Operations in its focus on optimizing internal systems for efficiency, user adoption, and strategic communication. The emphasis on governance, user experience, and cross-functional collaboration directly impacts how internal teams access information and execute tasks, which is crucial for GTM operations. The "manager" title suggests a strategic leadership position within the digital workplace, requiring influence over processes and user behavior rather than direct team management of developers.

📈 Primary Responsibilities

• Lead the strategic direction and execution of the SharePoint Online experience, ensuring it aligns with overarching business objectives and user needs.

• Develop and maintain a comprehensive SharePoint experience roadmap, incorporating upcoming M365 platform enhancements and evolving organizational requirements.

• Design and implement intuitive navigation structures, page layouts, and content hierarchies to significantly improve information findability and user engagement.

• Act as the primary subject matter expert for SharePoint usability and experience, providing guidance and consultation to site owners and content creators.

• Establish and enforce robust governance policies for site structure, content lifecycle management, and overall platform health to ensure scalability and maintainability.

• Collaborate closely with Internal Communications to integrate campaign strategies, storytelling elements, and effective content delivery mechanisms within the SharePoint environment.

• Partner with the IT department to assess new M365 releases, platform capabilities, and technical enhancements that can improve the SharePoint user experience.

• Consult with various business units to understand their unique requirements and translate them into standardized, globally applicable SharePoint solutions.

• Spearhead platform adoption initiatives by creating and disseminating playbooks, onboarding guides, and best-practice documentation.

• Coach and mentor site owners and content creators, empowering them to enhance the quality, consistency, and usability of their respective SharePoint sites.

• Analyze SharePoint usage data, search analytics, and user feedback to identify experience gaps and opportunities for continuous improvement.

• Ensure all SharePoint experiences are accessible, mobile-friendly, and consistently adhere to Convergint's brand standards.

• Proactively monitor the M365 roadmap to anticipate changes and their potential impact on the user experience, developing mitigation strategies as needed.

📝 Enhancement Note: The responsibilities highlight a blend of strategic planning, hands-on design, and influential leadership. For an operations professional, this translates to managing the "internal customer experience" for employees, akin to managing the customer journey in a sales or marketing operations context. The focus on adoption and enablement is critical for ensuring that the invested technology drives tangible business value through effective internal utilization.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Human-Computer Interaction, Communications, or a related field, or equivalent practical experience.

Experience:

• Minimum of 5 years of hands-on experience with SharePoint Online and the broader Microsoft 365 ecosystem.

• Demonstrated track record of successfully leading and managing intranet or digital workplace experience initiatives from conception to completion.

• Proven ability to influence stakeholders and drive change initiatives without direct managerial authority.

• Experience translating complex business requirements into practical, user-centered digital solutions. Required Skills:

• SharePoint Online Expertise: Deep understanding of SharePoint Online features, site architecture, content management capabilities, and best practices for modern site design.

• Microsoft 365 Proficiency: Comprehensive knowledge of the M365 suite, including its integration capabilities with SharePoint, and awareness of the M365 roadmap.

• UX Design Principles: Strong grasp of user experience design, including user research, journey mapping, wireframing, prototyping, and usability testing.

• Information Architecture: Ability to structure and organize digital content logically and intuitively to enhance user navigation and findability.

• Content Strategy: Skill in planning, creating, and managing content to meet user needs and organizational goals within a digital platform.

• Stakeholder Management & Influence: Proven ability to effectively communicate, negotiate, and influence stakeholders at various levels, building consensus and driving adoption.

• Governance Frameworks: Experience in defining and implementing governance policies and best practices for digital platforms.

• User-Centered Design: Commitment to designing solutions with a primary focus on the end-user's needs and experience.

• Cross-Functional Collaboration: Ability to work effectively with diverse teams (e.g., IT, Communications, Business Units) to achieve common goals.

Preferred Skills:

• Internal Communications Support: Experience working with or supporting Internal Communications, Colleague Experience, or Employee Engagement teams.

• Microsoft Viva Suite: Familiarity with Microsoft Viva Connections, Viva Engage, and other Viva modules and their integration capabilities.

• Analytics & Reporting Tools: Experience utilizing SharePoint analytics tools such as Microsoft Clarity, Google Analytics, or building dashboards with Power BI to track user behavior and platform performance.

• Accessibility Standards (WCAG): Knowledge of Web Content Accessibility Guidelines (WCAG) and experience implementing accessible digital solutions.

• Change Management & Adoption: Proven experience in leading platform adoption or change management initiatives, driving user buy-in and successful transitions.

• M365 Ecosystem Tools: Familiarity with other relevant M365 tools that integrate with or complement SharePoint (e.g., Teams, OneDrive, Power Platform).

📝 Enhancement Note: The emphasis on influencing stakeholders without formal authority is a critical skill for operations roles, requiring strong communication, negotiation, and change management capabilities. This is directly transferable to driving adoption of new processes or technologies within sales or revenue operations. The preference for analytics tools like Power BI, Google Analytics, and Microsoft Clarity points to a data-driven approach, crucial for measuring the impact of operations initiatives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Intranet/Digital Workplace Case Studies: Showcase 2-3 detailed case studies of intranet or digital workplace redesigns or significant improvements. Each case study should clearly articulate the problem statement, your role, the design process, key features implemented, and measurable outcomes.

• Information Architecture & Navigation Design: Provide examples of information architecture diagrams, sitemaps, or navigation structures you've designed for complex digital platforms, demonstrating logical organization and user flow.

• UX/UI Design Examples: Include wireframes, mockups, or interactive prototypes that illustrate your approach to user-centered design, focusing on usability, accessibility, and mobile responsiveness.

• Governance Framework Documentation: Present an example of governance policies, site structure guidelines, or content lifecycle management documentation you have developed or contributed to.

• Process Improvement Documentation: Demonstrate examples of process improvement documentation, playbooks, or best-practice guides created to standardize procedures or enhance user adoption for digital tools.

Process Documentation:

• Workflow Design & Optimization: Portfolio should highlight how you've mapped, analyzed, and optimized user workflows within digital platforms to enhance efficiency and user satisfaction.

• System Implementation & Rollout: Showcase experience in planning and executing the rollout of new features or platforms, including user training and support strategies.

• Measurement & Performance Analysis: Include examples of how you've defined key performance indicators (KPIs) for digital experiences and used data analytics to measure impact, identify gaps, and drive iterative improvements.

📝 Enhancement Note: For operations roles, a portfolio is paramount. It serves as tangible proof of process design, system implementation, and measurable impact. This "SharePoint Design Manager" role requires a portfolio that demonstrates strategic thinking in digital workplace design, governance, and user adoption, all of which are core competencies for driving operational efficiency and effectiveness in any GTM function.

💵 Compensation & Benefits

Salary Range: $98,056 - $156,869 USD per year.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Covering medical needs with a strong network of providers.

• 401(k) Retirement Plan with Company Match: Supporting long-term financial planning and retirement savings.

• Paid Time Off (PTO): Including vacation days, sick leave, and company holidays to promote work-life balance.

• Professional Development Opportunities: Access to training, conferences, and certifications to enhance skills in M365, UX, and digital workplace management.

• Employee Assistance Program (EAP): Providing confidential counseling and support services for personal and work-related challenges.

• Life and Disability Insurance: Offering financial security for employees and their families.

• Potential for Performance-Based Bonuses: Rewarding exceptional contributions and achievements.

Working Hours: 40 hours per week. Standard business hours are expected, with flexibility for project needs and cross-functional collaboration across different time zones where applicable.

📝 Enhancement Note: The salary range provided is derived from industry benchmarks for similar roles in the US, considering the experience level (5-10 years), the specific technical skills (SharePoint Online, M365), and the strategic nature of the "manager" title. This estimation is based on data from reputable salary aggregators and industry surveys for roles involving digital workplace management, UX, and IT governance. The benefits listed are standard for a company of Convergint's presumed size and industry, with an emphasis on aspects relevant to a professional in a technology-focused role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Convergint operates within the global technology and security industry, specializing in providing integrated building systems and services, including security, life safety, and information technology solutions. This context implies a focus on efficiency, reliability, and seamless integration of systems, which would extend to their internal digital infrastructure.

Company Size: Convergint is a large enterprise, with thousands of employees globally. This scale suggests a need for robust, standardized internal systems that can support a diverse and distributed workforce, requiring strong governance and scalable solutions.

Founded: Founded in 2002, Convergint has a history of growth and evolution, indicating a dynamic environment that values innovation and adaptation, likely reflected in its approach to internal technology and communication platforms.

Team Structure:

• The SharePoint Design Manager likely sits within an IT, Digital Workplace, or Internal Communications department.

• The role requires close collaboration with IT infrastructure teams, Internal Communications specialists, and potentially HR or other business unit leaders who are key stakeholders for internal platforms.

• The team structure emphasizes cross-functional partnerships, with the manager acting as a central point of influence and expertise for SharePoint and related M365 tools. Methodology:

• Data-Driven Decision Making: Utilizing usage analytics, search insights, and user feedback to inform design choices and continuous improvement efforts.

• User-Centric Design Process: Prioritizing the end-user experience in all design and optimization efforts, ensuring platforms are intuitive and meet user needs.

• Agile & Iterative Development: Proactively assessing the M365 roadmap and implementing enhancements in an iterative manner to adapt to platform changes and user feedback.

• Collaborative Problem-Solving: Working with diverse teams to understand challenges and co-create effective, scalable solutions.

Company Website: https://www.convergint.com/

📝 Enhancement Note: Convergint's industry as a global technology and security provider suggests a strong internal emphasis on robust, secure, and efficient systems. For operations professionals, this means the internal digital workplace is likely viewed as a critical component of overall business operations, requiring strategic management and continuous improvement—much like external client-facing systems.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior level position within the digital workplace or IT operations domain. It sits above an individual contributor role focused solely on execution, requiring strategic planning, governance definition, and cross-functional influence, but likely reports to a higher-level director or VP of IT, Digital Workplace, or Internal Communications.

Reporting Structure: The SharePoint Design Manager will likely report to a Director of Digital Workplace, Head of Internal Communications Technology, or a similar leadership role within the IT or Corporate Communications functions. This position requires significant collaboration with peers in IT infrastructure, application support, and business unit representatives.

Operations Impact: The impact of this role is significant, directly influencing employee productivity, information accessibility, internal communication effectiveness, and overall employee experience. By optimizing the SharePoint platform, the manager contributes to reduced friction in daily tasks, improved knowledge sharing, and more efficient internal operations, which indirectly supports revenue generation by enabling employees to perform their jobs more effectively.

Growth Opportunities:

• Specialization in Digital Workplace Strategy: Deepen expertise in digital employee experience, M365 ecosystem management, and advanced intranet design, potentially leading to roles like Digital Workplace Strategist or Head of Digital Employee Experience.

• Leadership in IT or Communications: Progress into management roles overseeing broader digital platforms, IT support teams, or internal communications technology initiatives.

• Cross-Functional Mobility: Leverage experience in stakeholder management and system implementation to move into project management, business analysis, or even specialized roles within areas like change management or employee engagement.

• Continuous Learning & Certification: Opportunities to pursue advanced certifications in Microsoft technologies, UX design, or project management, enhancing career marketability.

📝 Enhancement Note: For an operations professional, this role offers a clear path for growth within the increasingly critical field of digital employee experience and internal systems optimization. The emphasis on strategic influence and cross-functional collaboration prepares individuals for leadership roles that bridge technology and business operations.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment within one of Convergint's corporate locations. This setting typically fosters in-person collaboration, spontaneous discussions, and a clear separation between work and personal life.

Office Location(s): While the location is listed as "USA," specific office details are not provided. Candidates should expect to work from a designated Convergint office, likely in a major metropolitan area or corporate hub. Accessibility and local amenities would be typical considerations.

Workspace Context:

• Collaborative Environment: The on-site nature facilitates direct interaction with IT colleagues, Internal Communications teams, and other business partners, fostering a dynamic and collaborative atmosphere for problem-solving and ideation.

• Access to Operations Tools: Employees will have access to the company's standard IT infrastructure, including necessary hardware, software licenses for M365 and SharePoint, and potentially specialized design and analytics tools.

• Team Interaction: Regular face-to-face meetings, huddles, and team-building activities will likely be part of the work routine, promoting strong team cohesion and communication.

Work Schedule: The standard work schedule is 40 hours per week, aligning with typical full-time employment. While core hours will apply, occasional flexibility may be required to accommodate critical project deadlines, cross-time zone collaborations, or urgent system issues, especially given the global nature of Convergint.

📝 Enhancement Note: An on-site work environment for a role focused on internal digital platforms can be advantageous for collaboration and immersion in company culture. For operations professionals, this setting often allows for deeper engagement with colleagues and a more immediate understanding of workflow challenges and opportunities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A preliminary call with an HR representative or recruiter to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on experience with SharePoint, M365, UX, and stakeholder management. Expect scenario-based questions about handling challenges and driving adoption.

• Portfolio Review & Presentation: A dedicated session where candidates present selected case studies from their portfolio, demonstrating their design process, strategic thinking, and impact. This is a critical stage for showcasing practical skills and results.

• Cross-Functional Panel Interview: Interviews with key stakeholders from IT, Internal Communications, or business units to evaluate collaboration skills, ability to translate business needs, and overall fit within the broader organizational context.

• Final Interview/Offer: A concluding interview, potentially with a senior leader, followed by an offer.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant case studies that directly address the core responsibilities outlined in the job description (e.g., intranet redesign, governance implementation, adoption strategy).

• Structure for Impact: For each case study, clearly define the problem, your specific role and approach, the solutions implemented, and most importantly, the quantifiable results and business impact. Use a STAR (Situation, Task, Action, Result) or similar framework.

• Highlight Process & Rationale: Explain why you made certain design decisions, referencing UX principles, information architecture best practices, and user feedback. Showcase your understanding of governance and scalable solutions.

• Showcase Collaboration: If possible, include examples where you successfully collaborated with different teams or influenced stakeholders without direct authority.

• Prepare for Q&A: Be ready to discuss your design choices, challenges encountered, and how you would adapt your approach to Convergint's specific context.

Challenge Preparation:

• SharePoint Design Exercise: Be prepared for a potential exercise where you might be asked to sketch out a site structure, propose solutions for a given scenario, or critique an existing design. Focus on logical flow, user needs, and governance.

• Stakeholder Scenario: Practice articulating how you would gain buy-in from a skeptical business unit leader or convince IT to prioritize a specific platform enhancement.

• Metrics & Measurement: Be ready to discuss how you would measure the success of a SharePoint implementation or adoption initiative, and what KPIs would be most relevant.

📝 Enhancement Note: The portfolio review is a critical component for this role. Operations professionals should prepare to demonstrate their ability to not only design but also implement and measure the effectiveness of their solutions, showcasing a clear understanding of process optimization and business impact.

🛠 Tools & Technology Stack

Primary Tools:

• SharePoint Online: Deep expertise required for site design, configuration, content management, and leveraging its features for internal communication and collaboration.

• Microsoft 365: Comprehensive understanding of the M365 suite, including Teams, OneDrive, Outlook, and potentially Power Platform (Power Automate, Power Apps) for integration and workflow automation.

• UX/UI Design Software: Proficiency with tools like Figma, Adobe XD, Sketch, or similar for wireframing, prototyping, and creating mockups.

• Information Architecture Tools: Experience with diagramming tools such as Visio, Lucidchart, Miro, or others for sitemaps, flowcharts, and architecture mapping.

Analytics & Reporting:

• Microsoft Clarity / Google Analytics: Experience using web analytics tools to track user behavior, page performance, and engagement metrics within SharePoint or similar platforms.

• Power BI: Ability to create dashboards and reports to visualize SharePoint usage data, search analytics, and user feedback, enabling data-driven decision-making.

• SharePoint Analytics: Understanding of built-in SharePoint analytics features for site usage and content performance.

CRM & Automation:

• Microsoft Power Automate: Familiarity with creating automated workflows to streamline tasks and processes within the M365 ecosystem, potentially integrating with SharePoint.

• CRM Systems (e.g., Salesforce, Dynamics 365): While not primary, understanding how internal platforms might integrate with or complement CRM systems used by sales or customer-facing teams can be beneficial.

• Integration Platforms: Awareness of tools or methods for integrating SharePoint with other business systems.

📝 Enhancement Note: Proficiency in SharePoint Online and the broader M365 suite is foundational. The emphasis on analytics tools like Power BI and user behavior trackers like Microsoft Clarity highlights the data-driven nature of this role, mirroring similar expectations in sales and revenue operations for performance measurement and optimization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value of prioritizing the end-user experience in all design and development efforts, ensuring platforms are intuitive, accessible, and meet employee needs effectively.

• Collaboration & Partnership: Strong emphasis on working effectively across departments (IT, Internal Comms, Business Units) to achieve shared goals and deliver integrated solutions.

• Data-Driven Improvement: A commitment to using analytics, feedback, and metrics to inform decisions, identify opportunities, and drive continuous enhancement of digital experiences.

• Efficiency & Scalability: A focus on designing solutions that are not only effective but also scalable across the organization and efficient to manage and maintain.

• Continuous Learning & Adaptation: Embracing a mindset of staying current with M365 roadmap changes, UX trends, and industry best practices to proactively evolve the digital workplace.

Collaboration Style:

• Proactive Consultation: Engaging with stakeholders early and often to understand their needs and incorporate their input into the design process.

• Empowerment & Enablement: A coaching and guidance-oriented approach to help site owners and content creators improve their own skills and manage their SharePoint spaces effectively, rather than direct control.

• Transparent Communication: Maintaining open lines of communication regarding platform changes, roadmap updates, and best practices.

• Feedback Integration: Actively soliciting and incorporating feedback from users and stakeholders to refine designs and processes.

📝 Enhancement Note: The emphasis on user-centricity, data-driven improvement, and collaboration aligns perfectly with the core tenets of effective revenue and sales operations. These values underscore the importance of understanding internal "customers" (employees), leveraging data to optimize processes, and working cross-functionally to achieve strategic objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Influencing without Authority: Effectively guiding and persuading diverse stakeholders (IT, business leaders, content creators) to adopt best practices and standards for SharePoint, often without direct reporting lines.

• Balancing Enterprise Standards with Local Needs: Creating a cohesive, globally managed SharePoint experience while allowing for necessary flexibility and customization for specific business unit or regional requirements.

• Keeping Pace with M365 Evolution: Continuously monitoring and adapting to the rapid pace of change and new feature releases within the Microsoft 365 ecosystem to maintain an optimal user experience.

• Driving Adoption and Behavior Change: Encouraging widespread, effective use of SharePoint across a large, distributed workforce, overcoming resistance to change or established habits.

• Measuring Intangible Benefits: Quantifying the impact of improved user experience, findability, and collaboration on overall employee productivity and business outcomes.

Learning & Development Opportunities:

• Microsoft 365 Certifications: Pursuing advanced certifications related to SharePoint, Teams, or the broader M365 platform.

• UX/UI Design Workshops: Enhancing skills in user research, interaction design, and usability testing through specialized training.

• Digital Workplace Strategy Courses: Developing expertise in broader digital employee experience, intranet management, and employee engagement technologies.

• Industry Conferences: Attending conferences focused on Microsoft technologies, digital workplaces, or UX design to gain insights and network with peers.

• Mentorship Programs: Engaging in internal or external mentorship to gain guidance on career progression and leadership development within operations or IT.

📝 Enhancement Note: The challenges related to influencing without authority and balancing standardization with flexibility are common in operations roles. The growth opportunities highlight the potential for specialization in a high-demand area of digital workplace management and employee experience.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a stakeholder who was resistant to adopting a new design or process for a digital platform. What was your approach, and what was the outcome?" (Focus on your influence and negotiation tactics, linking to operations' need to drive change.)

• "How would you approach developing a governance framework for SharePoint sites that balances enterprise-wide consistency with the unique needs of different business units?" (Highlight your strategic thinking on standards, scalability, and user needs.)

• "Imagine a scenario where usage analytics show a significant drop-off in engagement on a key intranet page. How would you diagnose the problem and propose solutions?" (Demonstrate your analytical process, problem-solving skills, and data-driven approach.) Company & Culture Questions:

• "Based on your understanding of Convergint's industry, how do you see the SharePoint platform supporting our overall business objectives and employee productivity?" (Show research into the company and connect your role to broader business goals.)

• "How do you approach collaboration with IT and Internal Communications teams to ensure seamless integration of technology and content strategy?" (Assess your cross-functional teamwork and communication style.)

• "What is your philosophy on driving user adoption for internal platforms, especially when you don't have direct authority over the users?" (Focus on your advocacy, training, and enablement strategies.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge faced, the steps taken, the solutions implemented, and the positive results achieved.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your initiatives. For example, "increased page views by X%," "reduced support tickets by Y%," or "improved user satisfaction scores by Z%."

• Highlight Your Role: Clearly articulate your specific contributions and decision-making processes, especially in team-based projects.

• Focus on Process: Explain the "why" behind your design choices, referencing UX principles, IA, and content strategy.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design rationale, technical implementation, and challenges encountered.

📝 Enhancement Note: Interview preparation for operations roles should always focus on demonstrating a structured, data-driven approach to problem-solving and process optimization. For this role, showcasing your ability to influence, manage complex systems, and drive user adoption will be key.

📌 Application Steps

To apply for this SharePoint Design Manager position:

• Submit your application through the Convergint careers portal via the provided URL.

• Tailor Your Resume: Highlight keywords and experiences directly related to SharePoint Online, Microsoft 365, UX design, information architecture, content strategy, stakeholder influence, and digital workplace management. Quantify achievements wherever possible.

• Prepare Your Portfolio: Curate 2-3 compelling case studies that clearly demonstrate your experience in designing, optimizing, and governing digital platforms. Ensure each case study includes a problem statement, your process, implemented solutions, and measurable outcomes.

• Craft a Targeted Cover Letter: Briefly explain why you are a strong fit for this specific role at Convergint, referencing your relevant experience and understanding of their industry.

• Research Convergint: Familiarize yourself with Convergint's services, company culture, and recent news to better articulate your alignment during interviews. Understand how internal systems like SharePoint support their global operations.

• Practice Your Presentation: Rehearse presenting your portfolio case studies, focusing on clarity, conciseness, and highlighting your strategic thinking and impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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