Service designer - Network visibility

📍 Job Overview

Job Title: Service Designer - Network Visibility

Company: Wallenius Wilhelmsen

Location: Gothenburg, Sweden

Job Type: Full-Time

Category: Operations & Logistics Transformation

Date Posted: 2026-06-11

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Design and optimize end-to-end logistics business processes with a focus on enhancing network visibility solutions.

• Act as a critical bridge between business stakeholders, operational teams, and technology developers to translate complex logistics workflows into efficient, scalable service designs.

• Drive clarity and structure in ambiguous environments by mapping current ("as-is") and future ("to-be") processes, identifying inefficiencies and dependencies.

• Utilize qualitative and quantitative data to inform design decisions and ensure that Network Visibility solutions are operationally effective and aligned with strategic business objectives.

📝 Enhancement Note: This role is positioned as a hybrid between Service Design and Business Analysis, with a strong emphasis on operational workflows and process optimization within the logistics domain rather than traditional UI/UX design. The "Network Visibility" aspect highlights a focus on real-time tracking, transparency, and data-driven decision-making across the supply chain.

📈 Primary Responsibilities

• Lead the mapping of "as-is" and "to-be" business processes for critical logistics workflows, ensuring comprehensive documentation and stakeholder understanding.

• Identify operational inefficiencies, process gaps, and potential dependency risks within existing logistics networks, providing actionable recommendations for improvement.

• Facilitate cross-functional workshops and meetings to align diverse stakeholders (business, operations, IT) on process flows, scope, boundaries, and expected outcomes.

• Translate complex operational requirements and business needs into clear, structured service designs, including detailed process diagrams (e.g., BPMN, swimlanes) and service blueprints.

• Leverage qualitative and quantitative data to support design decisions, validate proposed solutions, and contribute to a culture of continuous process improvement.

• Act as a translator between business users and technical teams, ensuring that system capabilities align with defined operational processes and business objectives.

• Define functional and business requirements for Network Visibility solutions, ensuring alignment between business needs, product backlogs, and delivered functionalities.

• Contribute to the development and refinement of operational dashboards and digital twin concepts that enhance real-time understanding of the logistics network.

📝 Enhancement Note: The responsibilities emphasize a deep dive into operational mechanics and process architecture, rather than user interface design. The focus on "Network Visibility" implies a need to understand data flows, system integrations, and the impact of process design on real-time asset tracking and supply chain transparency.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in Business Administration, Logistics, Industrial Engineering, Service Design, or a related field would be highly beneficial.

Experience: 5-10 years of proven experience in roles that blend service design, business analysis, and process optimization within complex operational environments.

Required Skills:

• Proven experience in Service Design methodologies, including service blueprints and journey mapping.

• Strong Business Analysis capabilities, including "as-is" and "to-be" process mapping and requirement definition.

• Expertise in Business Process Mapping and Optimization, with the ability to translate complex workflows into structured diagrams (e.g., BPMN, swimlanes).

• Demonstrated ability to facilitate workshops with diverse stakeholders and manage differing viewpoints to drive clear decisions.

• Experience working in cross-functional Agile teams and complex environments with multiple stakeholders (business, product, tech).

• Strong analytical skills with the ability to use qualitative and quantitative data to inform design decisions.

• Excellent communication and stakeholder engagement skills, with the ability to bridge the gap between business and technology.

• Natural curiosity and a systems-thinking approach to understanding end-to-end operational flows.

• Detail-oriented with a focus on clarity, consistency, and completeness in process and requirement definitions. Preferred Skills:

• Experience working in the logistics, shipping, or supply chain industry.

• Exposure to concepts like Digital Twins, real-time tracking systems, or operational dashboards.

• Understanding of data flows across systems and integration dependencies.

• Familiarity with Azure DevOps or similar backlog management tools.

• Proficiency with design and process mapping tools such as Figma, Miro, Visio, or Lucidchart.

📝 Enhancement Note: The requirements highlight a need for practical, hands-on experience in process definition and optimization, rather than purely theoretical design. The emphasis on "challenging assumptions" and "driving clarity" suggests a need for strong analytical and problem-solving skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end process mapping projects, showcasing "as-is" and "to-be" states with clear optimization outcomes.

• Examples of service blueprints or journey maps that illustrate complex operational workflows and stakeholder interactions.

• Case studies detailing how you translated ambiguous business needs into structured functional and business requirements.

• Visualizations of process diagrams (e.g., BPMN, swimlanes) that effectively communicate workflow logic and system dependencies.

• Evidence of facilitating workshops and successfully aligning diverse stakeholder groups on process improvements. Process Documentation:

• Ability to create clear and comprehensive documentation for business processes, including detailed steps, roles, responsibilities, and system interactions.

• Experience in documenting functional and business requirements derived from process analysis and stakeholder input.

• Examples of how you have used process documentation to drive clarity, guide development, and ensure alignment across teams.

📝 Enhancement Note: Candidates should prepare a portfolio that clearly showcases their ability to dissect complex operational systems, map them visually, and articulate clear paths for improvement. The focus is on the process of design and analysis, and its tangible outputs, rather than just final UI mockups.

💵 Compensation & Benefits

Salary Range: While not specified, for a Service Designer role with 5-10 years of experience in Gothenburg, Sweden, a competitive annual salary range would typically be between SEK 550,000 - SEK 750,000 (approximately $52,000 - $71,000 USD, depending on current exchange rates). This estimate considers the cost of living in Gothenburg and industry benchmarks for specialized design and analysis roles.

Benefits:

• Comprehensive health and well-being support:

  • Low-cost medical, dental, and vision insurance options available after 30 days of employment.

• Financial security:

  • Industry-leading company-matching 401(k) plan to support retirement savings.

• Protection and security:

  • Company-paid life insurance, short-term disability, and long-term disability coverage.

• Professional development:

  • Access to on-the-job training and opportunities for career development.

• Lifestyle perks:

  • Exclusive discounts on attractions, automotive, travel, and more. Working Hours: Standard full-time hours, likely around 40 hours per week, with potential for some flexibility depending on project needs and team dynamics. The role is based on-site in Gothenburg.

📝 Enhancement Note: The salary estimate is based on general market data for similar roles in Sweden and the specified experience level. Actual compensation will be determined by the company based on individual qualifications, experience, and internal compensation structures.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global Logistics and Vehicle Transportation. Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, managing the global distribution of vehicles and heavy equipment. The company is also committed to a green transition in logistics, aiming for carbon neutrality by 2040.

Company Size: Approximately 9,500+ employees globally. This indicates a large, established organization with complex operations and significant resources, offering opportunities for impactful work within a structured environment.

Founded: Wallenius Wilhelmsen is a long-standing entity in the shipping industry, with roots tracing back to the early 20th century, reflecting a deep heritage and extensive experience in global trade and logistics.

Team Structure:

• The role is within a team focused on "Network Visibility," suggesting a group dedicated to enhancing tracking, transparency, and data flow management across the logistics network.

• This team likely collaborates closely with IT/technology departments, business operations units, and potentially product management to deliver integrated solutions.

• The structure likely involves a mix of specialists in areas like service design, business analysis, data engineering, and software development, working within an Agile framework. Methodology:

• Emphasis on Agile methodologies for project delivery and iterative development.

• A data-driven approach to decision-making, utilizing qualitative and quantitative data to inform process and service design.

• Focus on continuous improvement of logistics workflows and operational efficiency.

• Commitment to sustainability and digital transformation as key strategic pillars.

Company Website: https://careers.walleniuswilhelmsen.com/

📝 Enhancement Note: The company's focus on digital transformation and sustainability suggests an environment that values innovation and forward-thinking solutions, particularly within its operational and technological functions.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior level position within an operations and transformation function. It requires a blend of analytical rigor, design thinking, and stakeholder management, indicating a move beyond purely execution-focused tasks towards strategic process improvement and solution design.

Reporting Structure: While not explicitly stated, the role likely reports into a manager or lead responsible for Digital Transformation, Operations Excellence, or a specific functional area like Network Visibility. The role will necessitate frequent interaction with various levels of management and operational staff across different departments.

Operations Impact: The Service Designer plays a crucial role in shaping the efficiency, scalability, and user experience of critical logistics operations. By improving Network Visibility, this role directly impacts decision-making accuracy, operational throughput, customer satisfaction, and the company's ability to achieve its sustainability and digital transformation goals.

Growth Opportunities:

• Specialization: Deepen expertise in logistics service design, business process re-engineering, or specific operational technologies within the shipping industry.

• Leadership: Progress into roles such as Lead Service Designer, Business Process Manager, or Transformation Lead, managing larger projects or teams.

• Cross-functional Mobility: Transition into roles within product management, IT strategy, or operational leadership leveraging a strong understanding of business processes and system integration.

• Skill Development: Opportunities to enhance skills in data analysis, digital twin concepts, and advanced process modeling tools through hands-on project work and potential training.

📝 Enhancement Note: The hybrid nature of this role offers a unique pathway for career growth, allowing individuals to develop expertise in both the strategic design of services and the practicalities of business analysis within the complex logistics sector.

🌐 Work Environment

Office Type: The role is based on-site in Gothenburg, Sweden. This suggests a traditional office environment where face-to-face collaboration and direct engagement with colleagues and operational teams are expected.

Office Location(s): Gothenburg, Sweden. This is a major port city with a strong industrial and maritime heritage, providing a relevant context for a global shipping company.

Workspace Context:

• Collaborative Environment: The role requires extensive collaboration with business users, operational staff, and technology teams, indicating a dynamic and interactive workspace. Facilitating workshops and leading discussions will be key aspects of the daily work.

• Tools & Technology: Access to standard office productivity tools, as well as specialized design and process mapping software like Figma, Miro, Visio, and Lucidchart, will be essential. Familiarity with Azure DevOps for backlog management is also noted.

• Operations Focus: The work environment will be deeply integrated with the realities of global logistics operations, providing direct exposure to the challenges and opportunities within the supply chain.

Work Schedule: Standard business hours are expected, likely Monday to Friday. Given the global nature of logistics, occasional flexibility may be required to accommodate meetings with teams in different time zones, although the primary work arrangement is on-site.

📝 Enhancement Note: The on-site requirement in Gothenburg suggests a preference for in-person collaboration, which is often crucial for effective process mapping and stakeholder alignment in complex operational settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the required skills and experience, particularly in service design and business process mapping within operational contexts.

• Hiring Manager Interview: Discussion focused on your experience with process mapping, stakeholder management, and your understanding of the logistics domain. Expect questions about your approach to identifying inefficiencies and designing "to-be" processes.

• Skills Assessment/Case Study: You may be asked to complete a practical exercise or present a case study from your portfolio demonstrating your ability to map a complex process, identify issues, and propose solutions. This will likely involve using tools like Miro or Lucidchart.

• Team/Cross-functional Interview: Meet with potential colleagues and stakeholders from business and technology teams to assess your collaborative style, communication skills, and ability to translate between different perspectives.

• Final Interview: May involve senior leadership to discuss your strategic fit and long-term potential within the company.

Portfolio Review Tips:

• Highlight Process & Operations: Ensure your portfolio prominently features examples of process mapping, workflow analysis, and service design applied to operational challenges, not just user interfaces.

• Showcase Tools: Include examples of diagrams created using BPMN, swimlanes, service blueprints, or journey maps. Mention your proficiency with tools like Miro, Lucidchart, Figma, and Visio.

• Quantify Impact: Where possible, demonstrate the positive outcomes of your process improvements (e.g., increased efficiency, reduced errors, improved visibility).

• Tell a Story: For each project, clearly articulate the problem, your approach, the solutions you designed, and the results achieved.

• Tailor to Logistics: If you have logistics or supply chain experience, ensure this is highlighted. If not, draw parallels to other complex operational environments.

Challenge Preparation:

• Process Mapping Exercise: Be prepared to map a hypothetical logistics process or analyze a given scenario, identifying bottlenecks and proposing optimizations.

• Stakeholder Alignment Scenario: Practice how you would facilitate a workshop to gain consensus on a complex process change with conflicting stakeholder interests.

• Translate Needs: Be ready to explain how you translate vague business needs into concrete requirements and actionable design specifications.

📝 Enhancement Note: Given the role's emphasis on process and operations, expect the interview process to heavily scrutinize your practical experience in mapping, analyzing, and improving business workflows, and your ability to communicate these effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Process Mapping & Design: Miro, Lucidchart, Visio (essential for visualizing complex workflows, process maps, and service blueprints).

• Prototyping & UI/UX (Secondary): Figma (useful for conceptualizing service interfaces and user interactions within broader service designs).

• Agile Project Management: Azure DevOps (or similar tools like Jira, Asana) for managing backlogs, user stories, and project workflows.

Analytics & Reporting:

• While not explicitly listed as a requirement for this role, familiarity with data visualization tools or dashboards that support network visibility (e.g., Power BI, Tableau) would be beneficial for understanding how data informs process design. CRM & Automation:

• Understanding of how CRM systems and automation tools interact with operational workflows would be advantageous, though not a primary requirement for this specific design role.

📝 Enhancement Note: Proficiency with diagramming and collaboration tools like Miro and Lucidchart is a key requirement, indicating a heavy reliance on visual communication and collaborative design processes.

👥 Team Culture & Values

Operations Values:

• Efficiency & Optimization: A strong drive to identify and implement improvements in operational workflows and service delivery.

• Data-Driven Decision Making: Utilizing data and analytics to inform process design and measure impact.

• Collaboration & Transparency: Working effectively across teams and ensuring clear communication regarding processes and solutions.

• Customer Centricity: Designing services that meet the needs of both internal operational users and external customers.

• Sustainability: Contributing to the company's mission of leading the green transition in logistics through optimized and efficient operations.

Collaboration Style:

• Cross-functional Integration: Actively engaging with business, operations, and technology teams to ensure holistic service design.

• Facilitation-Oriented: Leading workshops and discussions to drive alignment and gather input.

• Constructive Feedback: Open to providing and receiving feedback to refine processes and designs.

• Agile Mindset: Embracing iterative development and adaptability in project execution.

📝 Enhancement Note: The company culture emphasizes a blend of traditional maritime logistics expertise with a forward-looking approach to digital transformation and sustainability, requiring professionals to be both grounded in operational realities and innovative in their thinking.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Global Logistics: Navigating the intricate and often geographically dispersed nature of Wallenius Wilhelmsen's operations.

• Legacy Systems & Processes: Integrating new service designs with existing infrastructure and operational habits.

• Stakeholder Alignment: Gaining consensus among diverse groups with potentially competing priorities and perspectives.

• Data Integration & Quality: Ensuring that data flows are robust and accurate to support true network visibility.

• Balancing Operational Needs with Digital Innovation: Designing solutions that are both practically implementable and forward-thinking.

Learning & Development Opportunities:

• Deep Dive into Logistics: Gaining specialized knowledge of the RoRo shipping and global vehicle logistics industry.

• Digital Transformation Exposure: Contributing to the company's ambitious goals for decarbonization and digital supply chain solutions.

• Advanced Process Modeling: Refining skills in industry-standard process mapping and service design techniques.

• Cross-functional Skill Development: Broadening understanding of business analysis, IT systems, and operational management.

• Mentorship: Potential for guidance from experienced professionals in operations, digital transformation, and service design within a large, established organization.

📝 Enhancement Note: The challenges inherent in this role are significant but also present substantial opportunities for professional growth and impact within a leading global logistics company.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex operational workflow you've mapped and optimized. What were the key challenges, and what was the outcome?" (Focus on process mapping, analysis, and impact).

• "How do you approach translating ambiguous business requirements into clear, actionable designs for technical teams?" (Highlight your translation and definition skills).

• "Walk me through a time you had to facilitate a workshop with conflicting stakeholder interests. How did you achieve alignment?" (Emphasize facilitation and stakeholder management).

• "What is your understanding of 'Network Visibility' in a logistics context, and how would your service design skills contribute to it?" (Show your understanding of the role's core purpose). Company & Culture Questions:

• "What interests you about Wallenius Wilhelmsen's mission, particularly its commitment to sustainability and digital transformation?" (Research company values and recent initiatives).

• "How would you integrate your service design approach with the Agile development methodologies used here?" (Demonstrate understanding of Agile collaboration).

• "Describe your experience working in environments with multiple stakeholders across business and technology. How do you ensure effective communication?" (Highlight cross-functional collaboration). Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, clearly outlining the problem, your role, the methodologies/tools used, the solution(s) designed, and the results achieved.

• Visuals: Prioritize clear process diagrams (BPMN, swimlanes), service blueprints, and journey maps. Ensure they are easy to read and understand.

• Narrative: Be prepared to verbally walk through 1-2 key projects, explaining your thought process and the impact of your work. Focus on the why and how behind your design decisions.

• Tool Proficiency: Be ready to discuss your experience with Figma, Miro, Lucidchart, and Visio, and demonstrate your ability to use them effectively for process visualization.

📝 Enhancement Note: Be prepared to demonstrate not just design skills, but a deep understanding of operational processes and the ability to drive tangible improvements through structured analysis and collaborative design.

📌 Application Steps

To apply for this Service Designer position:

• Submit your application through the Wallenius Wilhelmsen careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in service design, business analysis, and process optimization, specifically within operational or logistics contexts. Emphasize your proficiency with process mapping tools and methodologies.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, key skills in process mapping, stakeholder management, and your familiarity with Agile environments. Use keywords from the job description.

• Interview Preparation: Practice answering strategy and behavioral questions, focusing on your ability to dissect complex problems, design solutions, and collaborate effectively. Prepare to present a detailed case study from your portfolio.

• Company Research: Familiarize yourself with Wallenius Wilhelmsen's operations, its commitment to sustainability, and its digital transformation initiatives. Understand the logistics industry context to better align your responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.