Senior Visual Designer

📍 Job Overview

Job Title: Senior Visual Designer

Company: Truth Collective

Location: Rochester, New York, United States

Job Type: Full-time

Category: Creative Operations / Visual Design

Date Posted: 2026-06-07

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (On-site with Remote Flexibility)

🚀 Role Summary

• This hybrid role combines creative production with project coordination for a Fortune 50 client, requiring a blend of design execution and operational discipline.

• You will lead the design and production of confidential projects, managing fast-moving client requests, coordinating workflow, and delivering high-quality work under demanding timelines.

• As the primary client point of contact during assigned coverage shifts, you'll manage daily intake, prioritization, creative execution, and delivery.

• This position demands calm execution under pressure, strong client-service instincts, excellent organizational skills, and the ability to fluidly navigate between design, production, and project management responsibilities.

📝 Enhancement Note: The role is described as a "hybrid creative production and project coordination role," and the company emphasizes a "client-service" focus, indicating a strong need for operations-minded individuals who can manage processes, stakeholders, and deliverables efficiently. The "Fortune 50 client" context suggests a high-stakes, demanding environment where operational excellence is paramount.

📈 Primary Responsibilities

• Serve as the primary client point of contact during assigned coverage shifts, managing the full request lifecycle from intake and clarification to prioritization, status updates, execution, and final delivery.

• Create, adapt, version, and produce high-quality visual materials across a broad spectrum of applications, including digital, presentation, print, environmental, fabrication, and installation.

• Leverage AI tools (e.g., ChatGPT, Midjourney, Adobe Firefly) to accelerate design exploration, image and video generation, versioning, content adaptation, and overall production efficiency.

• Ensure all creative output strictly adheres to approved brand standards, client direction, Truth Collective quality expectations, and all applicable confidentiality, file management, naming, and operational protocols.

• Prepare accurate, organized, and production-ready files for vendor handoff, meticulously managing all print, fabrication, installation, proofing, packaging, timing, delivery, and quality-control requirements.

• Coordinate workflow and project progression seamlessly with internal visual designers, pod teammates, Truth Collective team members, client stakeholders, production partners, and external vendors.

• Maintain clear, proactive, and consistent communication regarding request status, priorities, timelines, dependencies, potential risks, escalation needs, and defined next steps.

• Balance multiple concurrent requests with exceptional speed, accuracy, composure, responsiveness, and a keen attention to detail.

• Support real-time collaboration, live working sessions, and demanding fast-turn production needs as required by client priorities.

• Document work status, key decisions, and essential handoff notes to ensure seamless continuity and operational efficiency across shifts and pod coverage.

• Handle all confidential client materials and communications with the utmost discretion, professionalism, and care.

• Contribute creative excellence, operational efficiency, and positive cultural value to both Truth Collective and the client relationship.

📝 Enhancement Note: The responsibilities heavily emphasize process management, client liaison, and meticulous delivery, which are core to operations roles. The need to "coordinate workflow," "manage production details," and "ensure seamless continuity across shifts" highlights the operational backbone of this design position.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Art, Marketing, Advertising, Communications, or a related field is preferred. An equivalent combination of relevant work experience, training, and/or education may also be considered.

Experience: Proven and relevant experience in design execution, production design, creative operations, project coordination, or agency/client-service environments is required. Specific experience in preparing files for print and digital, generating AI images and videos, coordinating with vendors, managing production details, and working directly with clients is essential.

Required Skills:

• Strong visual design, layout, typography, composition, hierarchy, image selection, and brand system skills across digital, print, and production applications.

• Expert proficiency in macOS and Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat); working knowledge of Figma and other relevant digital design and collaboration tools.

• Deep print production expertise, including a thorough understanding of bleeds, crops, color profiles, resolution, linked assets, packaging, PDF settings, proofing, and vendor-ready file preparation.

• Proficiency with AI tools such as ChatGPT, Grok, Google Gemini, Midjourney, Adobe Firefly, and other emerging platforms to accelerate creativity, production, retouching, animation, versioning, research, and workflow efficiency.

• Strong project coordination, prioritization, organization, file management, and deadline-management skills, with the proven ability to balance multiple requests quickly and accurately.

• Confident client communication skills, including the ability to interface calmly and professionally with senior-level clients, internal teams, external vendors, and production partners.

• Sound judgment, problem-solving ability, and composure in urgent, ambiguous, or high-pressure situations.

• Ability to work both collaboratively and autonomously, take direction effectively, and make progress with limited oversight when needed.

• Familiarity with Google Workspace, Microsoft Office Suite, and cloud-based storage platforms, including Box.

• Understanding of digital file optimization, accessibility considerations, and cross-platform design requirements.

• Ability to manage handoffs, document work status, and maintain continuity across a rolling or shift-based coverage model.

• Professional discretion when handling confidential client materials, communications, and production details.

• Comfort and adaptability working non-traditional schedules, including weekend and holiday coverage. Preferred Skills:

• Experience with environmental graphics, fabrication, or installation design processes.

• Familiarity with project management software beyond basic cloud storage.

• Advanced skills in motion graphics or basic video editing.

📝 Enhancement Note: The requirements emphasize a blend of creative and operational competencies. "Creative Operations" is a key emerging field, and this role sits squarely within it. The emphasis on "print production expertise," "file preparation for vendor handoff," and "project coordination" points to a need for process rigor. The inclusion of AI tools suggests a forward-thinking approach to design production, aligning with operational efficiency goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A PDF file (preferred) or a link to a curated portfolio showcasing a range of design samples.

• Samples should demonstrate proficiency in visual design, layout, typography, and brand system application across various mediums.

• Include examples of online or social media content, article/editorial design, infographics, charts & graphs, Photoshop retouching or compositing samples.

• Provide links to any video content you have created, showcasing adaptability in production.

• The portfolio should implicitly or explicitly highlight your ability to manage project timelines and client expectations. Process Documentation:

• While not explicitly stated as a portfolio requirement, applicants are expected to demonstrate their understanding of production workflows through their portfolio examples.

• Showcase projects that illustrate clear file management, organization, and preparation for final delivery or vendor handoff.

• If possible, include case studies or project descriptions that touch upon how you managed complex requests or tight deadlines, indicating process awareness.

• Examples demonstrating the use of AI tools in the workflow and their impact on efficiency or creative output are highly valued.

📝 Enhancement Note: The job description explicitly requires a portfolio. For an operations-focused role, the portfolio should not just showcase design aesthetic but also operational capability. This means highlighting projects that demonstrate efficiency, clear process, problem-solving, and successful delivery under constraints. The "prepare accurate, organized, production-ready files for vendor handoff" responsibility strongly suggests that the portfolio should contain evidence of this capability.

💵 Compensation & Benefits

Salary Range: An estimated annual salary range of $70,000 - $90,000 USD.

Benefits:

• Flexible working practices: supporting both on-location and remote work where appropriate.

• Competitive financial and wellness benefits package.

• Generous paid time off, allowing for personal time, family, and leisure activities.

• Personal and professional development opportunities designed for continuous growth.

• Access to a collaborative and supportive team environment with talented individuals.

Working Hours: The role operates on a 3-days-on / 3-days-off rotation, with alternating Sunday coverage. This schedule typically results in 3 or 4 days off per week and approximately 78 fewer working days annually compared to a standard Monday-Friday schedule. Active coverage hours are from 7:00 AM ET to 10:00 PM ET, supported by staggered shifts (approx. 7:00 AM - 5:00 PM ET and 12:00 PM - 10:00 PM ET). Weekend and holiday coverage may be required and is compensated within the overall package. Occasional requests outside of standard coverage hours may arise due to urgent client priorities.

📝 Enhancement Note: The salary range is estimated based on the "Senior" title, the "Mid-Senior Level" experience indicated by AI, and the Rochester, NY location, aligning with industry benchmarks for skilled design and operations professionals. The detailed breakdown of the "3-days-on / 3-days-off" schedule is a significant differentiator and directly impacts work-life balance, a key benefit for many operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Creative Services / Advertising / Marketing Agency. Truth Collective operates within the dynamic landscape of creative services, supporting clients with design, production, and project coordination. The "Fortune 50 client" context suggests they are a high-capacity, perhaps specialized, agency partner.

Company Size: Truth Collective's presence on BambooHR suggests a structured organization, likely ranging from 50-250 employees, allowing for specialized teams while maintaining agility.

Founded: While the founding date isn't provided, the company's focus on a "dedicated creative & production model" and supporting a "Fortune 50 client" indicates a mature and established operation.

Team Structure:

• The role operates within a "pod" system, suggesting small, dedicated teams (likely 3-5 individuals) focused on specific client needs or project types.

• This Senior Visual Designer will be part of a two-team structure for coverage, implying a collaborative environment where handoffs and continuity are critical.

• The reporting structure likely involves a Creative Director or Operations Lead, with direct interaction with client stakeholders. Methodology:

• A strong emphasis on a "creative production and project coordination model" highlights a process-driven approach.

• The use of AI tools for "accelerating design exploration, image and video generation, versioning, content adaptation, production efficiency, and workflow support" indicates a commitment to modern, efficient operational practices.

• The "3-days-on / 3-days-off" schedule necessitates robust documentation and communication protocols to ensure seamless workflow transitions.

• Client service is paramount, requiring a responsive and adaptable operational approach to meet demanding timelines.

Company Website: https://truthcollective.bamboohr.com/careers

📝 Enhancement Note: The company's emphasis on a "employee- and team-centered" environment, combined with a structured "creative & production model" for a major client, suggests a culture that values both individual well-being and operational rigor. The "pod" structure implies cross-functional collaboration within smaller units.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as "Senior," requiring 5-10 years of experience. It blends senior-level design execution with significant project coordination and client-facing responsibilities, akin to a Creative Operations Specialist or Project Manager within a creative context. The emphasis on leading design and production for confidential projects and serving as the primary client contact signifies a leadership potential within the pod structure.

Reporting Structure: The Senior Visual Designer will likely report to a Creative Director, Operations Manager, or Pod Lead. They will also have direct reporting lines to the client's stakeholders during their coverage shifts, requiring strong communication and stakeholder management skills.

Operations Impact: This role directly impacts the client's brand presence and operational efficiency by ensuring timely, high-quality visual asset delivery. Success in this role contributes to client satisfaction, retention, and the smooth functioning of the dedicated creative production model, thereby influencing the client's go-to-market strategies and operational workflows.

Growth Opportunities:

• Specialization: Deepen expertise in specific production areas (e.g., print, digital, AI-driven workflows) or client industries.

• Leadership: Progress to a Pod Lead or Team Lead role, managing a small team and overseeing client deliverables.

• Creative Operations: Transition into a pure Creative Operations Manager position, focusing more heavily on process optimization, vendor management, and resource allocation.

• Client Management: Develop advanced client relationship management skills, potentially leading to account management roles within the agency.

📝 Enhancement Note: The "Senior" designation, combined with project coordination and client-facing duties, suggests a path towards operations management or team leadership within a creative agency setting. The role offers a unique blend of creative and operational skill development.

🌐 Work Environment

Office Type: The role is based in Rochester, New York, with a hybrid arrangement. This suggests a physical office space for collaboration and focused work, but with flexibility for remote work days. The emphasis on "on location and where you want to be" indicates a modern, flexible work policy.

Office Location(s): Rochester, New York. Specific office amenities and accessibility details are not provided but can be assumed to support a collaborative creative environment.

Workspace Context:

• The work environment is designed to be "employee- and team-centered," fostering a supportive atmosphere.

• Expect a fast-paced, responsive studio environment, especially during assigned coverage shifts, requiring focus and efficiency.

• Access to necessary design software, AI tools, and cloud storage platforms (like Box) is expected to be provided.

• Collaboration is key, with opportunities to work closely with pod teammates, other Truth Collective members, and client stakeholders.

Work Schedule: The unique 3-days-on / 3-days-off rotation with extended daily coverage hours (7 AM - 10 PM ET) is a defining characteristic. This compressed schedule offers significant blocks of personal time but requires high availability and responsiveness during assigned shifts, including potential weekend and holiday coverage.

📝 Enhancement Note: The "hybrid" and "flexible working practices" are crucial. The compressed schedule is a significant factor in the work environment, offering a unique work-life balance proposition that operations professionals often seek for greater personal time.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your resume and portfolio to assess design skills, production experience, and operational fit.

• Skills Assessment/Portfolio Review: A deeper dive into your portfolio, potentially including a discussion about specific projects, your design process, and how you've managed production workflows or client requests. Expect questions about your experience with Adobe Creative Suite, print production, and AI tools.

• Operational/Situational Interview: Questions designed to assess your project coordination, client communication, problem-solving abilities, and composure under pressure. You may be asked to describe how you would handle specific scenarios related to client intake, prioritization, or urgent requests.

• Team/Cultural Fit Interview: An opportunity to meet potential teammates and discuss how you contribute to a team-centered, collaborative environment. Questions may focus on your work style, adaptability, and how you handle feedback.

Portfolio Review Tips:

• Highlight Process: Don't just show finished products; explain your process. Detail how you managed timelines, coordinated with stakeholders, prepared files for production, and handled any challenges.

• Showcase Operational Skills: Include projects that demonstrate exceptional organization, file management, attention to detail in production outputs, and client communication.

• Quantify Impact: If possible, mention any metrics or outcomes related to your projects (e.g., efficiency gains, successful delivery within tight deadlines).

• Demonstrate AI Proficiency: Include examples where you've effectively utilized AI tools to enhance design or production workflows.

• Tailor to the Role: Emphasize work that aligns with digital, print, and production applications, and highlight any experience with confidential projects or high-pressure client environments.

Challenge Preparation:

• Be prepared for potential scenario-based questions. For example: "How would you prioritize these three urgent requests arriving simultaneously?" or "Describe a time you had to deliver a project under an extremely tight deadline."

• Practice articulating your thought process clearly and concisely, focusing on operational steps and communication strategies.

• Understand the company's unique schedule and be ready to discuss how you adapt to shift-based work and extended coverage.

📝 Enhancement Note: The emphasis on a "portfolio of design samples" and "proven and relevant experience in design execution, production design, creative operations, project coordination" means the interview process will likely scrutinize both creative output and operational capabilities. The unique schedule also means interviewers will assess adaptability.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Expert proficiency required in InDesign, Illustrator, Photoshop, and Acrobat. This is fundamental for design and production.

• Figma: Working knowledge is expected for digital design and collaboration.

• AI Design Tools: Proficiency with ChatGPT, Grok, Google Gemini, Midjourney, Adobe Firefly, and other emerging platforms is essential for accelerating workflows.

Analytics & Reporting:

• While not explicitly mentioned for this role, familiarity with tools that track project status, client requests, and delivery times would be beneficial. CRM & Automation:

• Google Workspace: Familiarity with tools like Docs, Sheets, and Slides for documentation and collaboration.

• Microsoft Office Suite: Standard office productivity tools.

• Cloud Storage: Proficiency with platforms like Box for file management and sharing.

• Project Management Tools: While not specified, experience with tools like Asana, Trello, or Monday.com would be advantageous for project coordination.

📝 Enhancement Note: The explicit mention of Adobe Creative Suite, Figma, and a range of AI tools, alongside productivity suites like Google Workspace and Microsoft Office, highlights the technical requirements. The emphasis on AI tools for "production efficiency" and "workflow support" is a strong indicator of the role's operational focus.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A primary focus on serving the client's needs with speed, accuracy, and professionalism, especially during assigned coverage shifts.

• Operational Excellence: Commitment to meticulous file preparation, clear communication, workflow coordination, and adherence to brand and operational protocols.

• Efficiency & Speed: Utilizing tools and processes, including AI, to deliver high-quality work under demanding timelines.

• Collaboration: Working effectively within a pod structure and with cross-functional teams to ensure seamless project progression.

• Adaptability & Composure: Maintaining a calm and collected demeanor when handling urgent, ambiguous, or high-pressure situations.

Collaboration Style:

• Pod-Based: Working closely within small, dedicated teams for focused client support.

• Cross-Functional: Seamlessly coordinating with internal design teams, client stakeholders, and external production partners.

• Shift-Based Continuity: Emphasizing clear documentation and communication to ensure smooth handoffs between team members covering different shifts.

• Responsive & Proactive: Maintaining open lines of communication regarding project status, potential issues, and next steps.

📝 Enhancement Note: The company's stated values ("employee- and team-centered," "unlocking extraordinary creative work") combined with the operational demands of the role (client service, production, tight deadlines) create a culture that likely values both individual well-being and high-performance execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Demanding Timelines: Consistently delivering high-quality creative assets under pressure for a Fortune 50 client.

• Balancing Creative & Operational Tasks: Effectively switching between design execution, project coordination, and client communication.

• Shift-Based Workflow: Adapting to and maintaining efficiency within a non-traditional 3-days-on/3-days-off schedule with extended daily coverage.

• Confidentiality: Handling sensitive client information with the utmost discretion and professionalism.

• AI Integration: Staying current with and effectively leveraging rapidly evolving AI tools for design and production.

Learning & Development Opportunities:

• Advanced AI Tool Training: Opportunities to deepen expertise in using AI for creative acceleration and production efficiency.

• Creative Operations Best Practices: Learning and implementing advanced strategies for workflow optimization, vendor management, and client coordination within a high-volume environment.

• Client Relationship Management: Developing skills in managing senior-level client expectations and communication.

• Specialized Production Techniques: Gaining experience in diverse applications like environmental graphics, fabrication, and installation.

• Leadership Development: Potential to grow into team lead or management roles within the pod structure.

📝 Enhancement Note: The challenges presented are typical for high-stakes operational roles in creative agencies. The growth opportunities highlight a path for professionals who want to evolve within the "Creative Operations" space, blending creative acumen with robust operational skills.

💡 Interview Preparation

Strategy Questions:

• Operations & Workflow: "Describe your process for managing multiple urgent design requests simultaneously. How do you prioritize and ensure timely delivery?" "How have you used AI tools to improve your design or production workflow? Can you provide an example?" "Walk me through your process for preparing files for print production or vendor handoff."

• Client Management & Communication: "How do you handle communication with demanding clients, especially when there are delays or issues?" "Describe a time you had to manage client expectations on a tight deadline." "How do you ensure clear handoffs and continuity of work across different shifts?"

• Problem-Solving & Adaptability: "Tell me about a time you faced an unexpected challenge on a project. How did you resolve it?" "How do you stay calm and productive in high-pressure situations?" "What are your strategies for adapting to non-traditional work schedules like the one described?"

Company & Culture Questions:

• Research: Understand Truth Collective's mission, values, and their model for supporting large clients. Review their website and any available case studies.

• Culture Fit: Be ready to discuss how you contribute to a "team-centered" environment and how you handle collaboration within a pod structure.

• Motivation: Clearly articulate why this unique schedule and hybrid role appeal to you and how it aligns with your career goals.

Portfolio Presentation Strategy:

• Narrative Focus: For each project, tell a story that includes the challenge, your approach (highlighting process and tools used), and the outcome.

• Operational Emphasis: Clearly articulate your role in project coordination, file management, and production readiness. If applicable, mention how you used AI tools.

• Visual Clarity: Ensure your presentation is visually clean and professional, reflecting your design skills.

• Conciseness: Be prepared to present key projects efficiently, focusing on relevance to the role's requirements. Practice your timing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative talent and operational discipline. The unique schedule and client demands mean interviewers will be looking for adaptability, strong process management, and excellent communication skills.

📌 Application Steps

To apply for this Senior Visual Designer position:

• Submit your application through the provided link on the Truth Collective careers page.

• Tailor your Resume: Emphasize keywords related to creative operations, production design, project coordination, Adobe Creative Suite, AI design tools, print production, and client communication. Highlight achievements that demonstrate efficiency, problem-solving, and successful delivery under pressure.

• Curate Your Portfolio: Select projects that best showcase your visual design skills, print production expertise, AI tool utilization, and project management capabilities. Prepare to discuss your process, challenges, and outcomes for each. Ensure it's easily accessible (PDF or link).

• Prepare for Scenario-Based Questions: Anticipate questions about handling multiple requests, managing client expectations, and adapting to the unique work schedule. Practice articulating your operational approach clearly.

• Research Truth Collective: Understand their company culture, values, and operational model. Be ready to explain why you are a good fit for their team-centered, client-focused environment and unique schedule.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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