Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Super.com

Location: United States, Canada

Job Type: FULL_TIME

Category: User Experience Research

Date Posted: March 19, 2026

Experience Level: 5-10 years

Remote Status: Remote Solely

🚀 Role Summary

• Lead high-impact user experience research initiatives to inform product strategy and development for Super.com's fintech, earnings, travel, and emerging value-add products.

• Own end-to-end research projects, from defining research questions and designing studies to synthesizing findings and driving actionable decisions with senior leadership.

• Partner closely with Product, Design, Data, Engineering, and Growth teams to uncover user needs, evaluate new concepts, and de-risk product bets.

• Employ mixed-methods research approaches, including qualitative (interviews, usability testing) and quantitative (surveys, behavioral data) techniques, to address complex user challenges and opportunities.

• Champion user-centered design principles and the voice of the customer across the organization, ensuring products are understandable, trustworthy, and measurably valuable.

📝 Enhancement Note: While the core role is UX Research, the emphasis on influencing roadmaps, product requirements, experiment design, and partnering with Growth and Data teams indicates a strong connection to Go-To-Market (GTM) operations and data-driven decision-making, common in sophisticated operations functions. The need to build research ops systems also touches on operational efficiency.

📈 Primary Responsibilities

• Lead and manage end-to-end UX research projects, from clarifying objectives and designing studies through to synthesis, storytelling, and influencing decisions across teams and levels.

• Design and execute mixed-methods research using interviews, usability testing, surveys, concept tests, diary or longitudinal studies, and behavioral data to answer the right questions at the right fidelity.

• Partner with Product, Design, and Data on critical user journeys (e.g., homepage, Super+ value communication, travel booking, value-add experiences) to identify friction, clarify value, and improve conversion, retention, and member engagement.

• Translate complex qualitative and quantitative evidence into clear, actionable insights, frameworks, and recommendations that directly influence roadmaps, product requirements, and experiment design.

• Prioritize research opportunities and build roadmaps in partnership with UXR, Product, and Design leadership, balancing strategic bets with fast, iterative learning loops (e.g., rapid validation sprints, RITE-style testing, benchmark tracking).

• Mentor and coach other researchers, designers, PMs, and cross-functional partners on research methods, study design, and evidence-based decision-making, raising the quality bar for research across the organization.

• Build and maintain lightweight systems for research operations (e.g., templates, panels, tagging, repositories) so insights are discoverable, reusable, and easy to pull into business reviews and planning.

• Champion the voice of the customer and user-centered design principles throughout the product development lifecycle, ensuring we ship experiences that are accessible, trustworthy, and aligned with both user and business outcomes.

📝 Enhancement Note: The responsibilities highlight a strategic function, requiring the researcher to not only conduct studies but also to operationalize research insights and processes, mentor others, and influence product strategy. This level of ownership and strategic impact points to a Senior role that requires strong project management and operational thinking, especially in building and maintaining research ops systems.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field is typically expected for this level of UX research.

Experience: 5+ years of hands-on UX research experience in consumer-facing products, with demonstrated success in influencing product and business outcomes.

Required Skills:

• 5+ years of hands-on UX research experience in consumer-facing products (ideally in fintech, travel, membership/subscription, or adjacent spaces), with examples of how your work changed product and business outcomes.

• Depth in core qualitative methods (e.g., interviews, concept/usability testing, discovery work) and comfort with quantitative approaches (e.g., survey design, basic statistics, behavioral metrics, experimentation) to partner effectively with Data and Analytics.

• Proven track record leading complex, ambiguous research programs end-to-end and driving clear decisions with senior stakeholders across Product, Design, Engineering, and Growth.

• Strong analytical and synthesis skills, with the ability to pull signal from noisy data, connect dots across studies, and communicate trade-offs and implications with clarity in writing, live readouts, and async artifacts.

• Experience operating in fast-paced, experimentation-heavy environments, using tools like UserTesting, Qualtrics/Alchemer, Amplitude, Hotjar, and Figma to design, run, and socialize research.

• Ability to influence without authority, build strong cross-functional relationships, and calmly navigate competing priorities while keeping us anchored to member value and long-term quality.

Preferred Skills:

• Experience in fintech, travel, or membership/subscription product spaces.

• Experience building and scaling research operations (ResearchOps) infrastructure.

• Familiarity with AI technology in hiring processes or product development.

• Mentorship or team leadership experience.

📝 Enhancement Note: The requirements emphasize a blend of deep research expertise and operational acumen. The mention of partnering with Data and Growth, influencing roadmaps, and building research ops systems suggests that candidates with a strong understanding of how research integrates into broader GTM and product operational frameworks will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX research projects, clearly outlining the problem, methodology, your role, key findings, and the impact on product decisions and business outcomes.

• Include examples of how you translated complex qualitative and quantitative data into actionable insights and recommendations for senior stakeholders.

• Demonstrate experience with mixed-methods research, providing examples of studies that combined qualitative and quantitative approaches.

• Highlight instances where your research directly influenced product roadmaps, feature development, or experiment design, ideally with measurable results.

Process Documentation:

• Provide examples of how you have documented research processes, synthesized findings, and created reusable artifacts (e.g., templates, repositories, insight summaries) to enable broader organizational adoption and knowledge sharing.

• Showcase your ability to build lightweight systems for research operations, such as managing participant panels, tagging insights, or creating standardized study templates.

• Illustrate how you've operationalized research insights to inform product requirements, experiment design, and continuous learning loops within a fast-paced environment.

📝 Enhancement Note: For a Senior UX Researcher role, especially one that emphasizes driving decisions and building operational systems, a portfolio must go beyond just presenting research findings. It needs to demonstrate strategic thinking, impact, and the ability to operationalize research for scalable organizational benefit. Explicitly showing how research integrates into product development and GTM processes is crucial.

💵 Compensation & Benefits

Salary Range: Based on the provided AI-generated salary range and the Senior experience level, a competitive compensation package is expected. For Senior UX Researchers in the US and Canada, this typically falls between $112,000 and $150,000 USD annually, depending on specific location, experience, and negotiation.

Benefits:

• Remote-First Flexibility: Work from anywhere in the world and choose hours that suit you best.

• Time to Recharge: Unlimited PTO, company-wide recharge days, and annual team offsites.

• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel.

• Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan.

• Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.

• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

Working Hours: The role specifies 40 hours per week, with a remote-first approach allowing for flexible scheduling.

📝 Enhancement Note: The AI-generated salary range of $112,000 - $150,000 USD is a reasonable estimate for a Senior UX Researcher in the US and Canada. This range aligns with industry benchmarks for experienced professionals in tech, especially in remote roles that offer significant flexibility. The comprehensive benefits package underscores Super.com's commitment to employee well-being and professional development, which is a key factor for attracting top talent in operations-adjacent roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Fintech, Travel, Membership/Subscription Services)

Company Size: Super.com is described as a "fast-paced, high-growth tech company." While exact numbers aren't provided, the context suggests a growing organization with established teams and a significant market presence. The presence of multiple "Mission Aligned Teams (MATs)" further indicates a structured, yet agile, operational environment.

Founded: Super.com was founded with the mission to "maximize lives" for customers and employees, emphasizing personal potential, learning, and impact. The company actively promotes its culture through its careers page and press releases, highlighting its rapid growth and employee-centric approach.

Team Structure:

• The Product Design and UX Research team is a core function, shaping end-to-end product experiences.

• This team partners closely with Product, Engineering, Research, Data, Brand, and Growth departments.

• The UX Research function is small, senior, and highly collaborative, ensuring researchers are involved in key strategic decisions.

Methodology:

• Research is a core input, with a focus on rapid validation sprints, concept and usability testing, benchmarking, and deeper foundational programs (e.g., customer segmentation, value comprehension).

• Insights derived from research directly inform strategy, design, and go-to-market decisions.

• The company utilizes AI technology to enhance its hiring process, aiming for efficiency and inclusivity.

Company Website: https://www.super.com/

📝 Enhancement Note: The company culture is positioned as high-growth, employee-centric, and data-informed, with a strong emphasis on maximizing lives for both customers and employees. The structure suggests cross-functional agility, typical of successful tech companies aiming to innovate rapidly. The integration of AI in hiring is a notable operational aspect.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Researcher role represents a significant individual contributor position with substantial influence. It's a step beyond mid-level roles, requiring independent leadership of complex initiatives, strategic partnership with senior stakeholders, and the ability to mentor others. In an operations context, this level often involves driving process improvements and contributing to strategic planning.

Reporting Structure: The UX Researcher will be part of the Product Design and UX Research team, partnering closely with Product, Design, Data, Engineering, and Growth. The role involves influencing decisions across these departments and potentially reporting to a Head of Product Design or Research.

Operations Impact: The role's impact is directly tied to shaping product strategy, improving user experience, and ultimately driving key business metrics such as conversion, retention, and member engagement. By de-risking product bets and ensuring user needs are met, the researcher contributes significantly to efficient product development and successful GTM execution.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in mixed-methods research, build advanced research operations systems, and gain exposure to complex fintech and travel product ecosystems.

• Leadership & Mentorship: Develop leadership skills through mentoring junior researchers, designers, and product managers, and by influencing strategic roadmaps.

• Strategic Influence: Grow influence by partnering with senior leadership, contributing to company-wide product strategy, and potentially leading larger research programs or teams as the function scales.

• Cross-Functional Expertise: Gain a comprehensive understanding of product development, data analytics, and GTM strategies by working closely with diverse teams.

📝 Enhancement Note: This role offers a clear path for growth beyond traditional UX research, into areas of operational strategy, process optimization, and leadership. The emphasis on influencing roadmaps and building systems positions this individual to have a significant impact on how Super.com operates and grows.

🌐 Work Environment

Office Type: The company operates on a "Remote-First" model, indicating a distributed workforce where physical office presence is not a requirement for most roles. This allows for global talent acquisition and employee flexibility.

Office Location(s): While the job is remote and open to candidates in the United States and Canada, Super.com may have physical offices that serve as hubs for collaboration or specific team needs, though this is not central to this role.

Workspace Context:

• Collaborative Environment: The role emphasizes close partnerships with Product, Design, Data, Engineering, and Growth teams, suggesting a highly collaborative virtual environment. Regular communication, virtual whiteboarding, and shared digital workspaces are likely standard.

• Operations Tools & Technology: Access to a suite of digital tools for research (UserTesting, Qualtrics, etc.), collaboration (Figma, Slack, etc.), and data analysis (Amplitude) is expected. The company's use of AI in hiring also points to a tech-forward operational infrastructure.

• Team Interaction: Opportunities for interaction will occur through virtual meetings, async communication channels, and potentially through company-wide offsites or team retreats, fostering connection despite the remote setup.

Work Schedule: The role offers flexibility within a standard 40-hour work week, allowing individuals to structure their days to optimize productivity and personal life balance, a key component of the "Remote-First Flexibility" benefit.

📝 Enhancement Note: The remote-first nature of the role is a significant aspect of the work environment, necessitating strong self-management and digital collaboration skills. The company's commitment to providing tools and fostering connection in a distributed setting is crucial for success in this operational model.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and resumes, focusing on experience, skills, and alignment with the role's requirements.

• Portfolio Review: Candidates will be asked to present their portfolio, showcasing end-to-end research projects, impact, and methodology. This is a critical stage for demonstrating practical skills and strategic thinking.

• Hiring Manager/Team Interviews: Interviews with the hiring manager and potentially other members of the UX Research or Product Design team. These will likely delve into specific research challenges, how you've handled ambiguity, stakeholder management, and your approach to research operations.

• Cross-Functional Interviews: Interviews with partners from Product, Design, Data, or Engineering to assess collaboration skills, ability to influence, and understanding of the product development lifecycle.

• Final Decision: A final round to discuss the role in detail, answer any remaining questions, and make a hiring decision.

Portfolio Review Tips:

• Impact-Oriented: Clearly articulate the business and product impact of your research. Quantify results whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y%").

• End-to-End Narrative: Structure your case studies to tell a compelling story: problem definition, research questions, methodology, insights, recommendations, and implementation/outcomes.

• Showcase Ambiguity: Highlight projects where you navigated unclear problem spaces or competing priorities, demonstrating your ability to frame research effectively.

• Mixed-Methods Expertise: Include examples that demonstrate your proficiency in both qualitative and quantitative research methods and how you integrated them.

• Research Ops Examples: If possible, include examples of how you've built or improved research processes, managed participant recruitment, or created shareable insight repositories.

Challenge Preparation:

• Research Scenario: Be prepared for a hypothetical research challenge where you'll need to outline a study design, methodology, and potential insights for a given product problem.

• Stakeholder Management: Practice articulating how you would gain buy-in for research initiatives, present findings to different audiences (executives, engineers), and handle pushback.

• Synthesis & Storytelling: Prepare to synthesize complex data into clear, concise, and compelling narratives that drive action.

📝 Enhancement Note: The application process for a Senior role emphasizes demonstrating impact and strategic thinking. A strong portfolio that highlights not just research execution but also operational contributions (like building research ops) and cross-functional influence will be key to success.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: UserTesting, Qualtrics, Alchemer (for surveys, usability testing, remote moderated/unmoderated studies).

• Collaboration & Design Tools: Figma (for design collaboration and potentially reviewing prototypes/user flows), Miro or similar (for virtual whiteboarding and synthesis).

• Analytics & Behavioral Data Tools: Amplitude (for understanding user behavior, segmentation, and funnel analysis), Hotjar (for heatmaps, session recordings, basic user feedback).

Analytics & Reporting:

• Data Analysis Software: Proficiency in analyzing behavioral data, survey results, and qualitative coding. Familiarity with statistical concepts is beneficial.

• Reporting Tools: Ability to create clear, concise reports and presentations (e.g., using Google Slides, PowerPoint) that effectively communicate research findings and recommendations.

CRM & Automation:

• While not directly CRM-focused, understanding how user research feeds into CRM strategies (e.g., customer segmentation) and marketing automation for targeted outreach could be an advantage. The role is more about informing product features that impact these areas.

📝 Enhancement Note: The specified tools (UserTesting, Qualtrics, Amplitude, Figma, Hotjar) are standard for modern UX research roles. A Senior candidate is expected to be proficient, and ideally have experience integrating insights from these tools into broader product and GTM operations. The mention of Amplitude and behavioral data highlights the quantitative aspect of the role.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and advocating for the user at every stage of the product lifecycle.

• Data-Driven Decision Making: Leveraging both qualitative and quantitative data to inform strategy, design, and product development.

• Impact & Ownership: A proactive approach to identifying opportunities, taking ownership of research initiatives, and driving measurable outcomes.

• Collaboration & Influence: Working effectively across diverse teams to build consensus, influence decisions, and foster a shared understanding of user needs.

• Continuous Learning & Improvement: Embracing new methods, iterating on processes, and actively seeking to improve research craft and operational efficiency.

Collaboration Style:

• Cross-Functional Integration: Seamless partnership with Product, Design, Data, Engineering, and Growth, ensuring research is embedded early and often in the product development process.

• Evidence-Based Communication: Clearly and persuasively communicating research findings and their implications to various stakeholders, using data to support recommendations.

• Mentorship & Knowledge Sharing: Actively mentoring colleagues and sharing insights to elevate research maturity and user understanding across the organization.

📝 Enhancement Note: The team culture values a blend of rigorous research practice, strategic business impact, and collaborative execution. The emphasis on data-driven decisions and cross-functional influence aligns closely with the principles of effective revenue and GTM operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Tackling complex, undefined problems in a fast-paced, high-growth environment, requiring strong research framing skills.

• Driving Impact at Scale: Ensuring research insights translate into tangible product changes and business outcomes across multiple product lines (fintech, travel, etc.).

• Balancing Strategic vs. Tactical Research: Effectively prioritizing and executing both foundational, strategic research and rapid, iterative validation studies.

• Mentoring and Up-skilling Peers: Raising the research bar across the organization by mentoring non-researchers and fostering a user-centric mindset.

• Building ResearchOps: Establishing and maintaining efficient research operations processes to ensure insights are discoverable, reusable, and scalable.

Learning & Development Opportunities:

• Strategic Product Influence: Gaining experience in shaping product strategy for diverse offerings within a growing company.

• Research Leadership: Developing leadership skills through mentorship and by contributing to the strategic direction of the UX Research function.

• Fintech & Travel Domain Expertise: Deepening knowledge in complex, regulated industries and fast-moving consumer markets.

• Advanced Methodologies: Opportunity to explore and implement advanced research techniques and integrate behavioral data analysis.

• Operational Excellence: Learning to build and optimize research processes, contributing to the overall operational efficiency of product development.

📝 Enhancement Note: The challenges and growth opportunities are framed to appeal to ambitious, impact-oriented professionals. The role offers a chance to not only hone research skills but also to develop strategic, leadership, and operational capabilities within a dynamic tech environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex, ambiguous research project end-to-end. What was the outcome, and how did you influence decisions?" (Focus on process, stakeholder management, and impact.)

• "How would you approach researching the value proposition of our Super+ membership to different customer segments?" (Demonstrate strategic research design and segmentation expertise.)

• "Imagine we're launching a new feature in our travel booking flow. What research methods would you employ to ensure its usability and effectiveness?" (Showcase mixed-methods approach and understanding of user journeys.)

Company & Culture Questions:

• "What interests you most about Super.com and our mission to 'maximize lives'?" (Show research into company values and mission.)

• "How do you ensure user research findings are effectively communicated and acted upon by Product, Design, and Engineering teams?" (Focus on collaboration, influence, and cross-functional operations.)

• "Describe your experience mentoring or coaching others on research methods or user-centered design." (Assess leadership and team development capabilities.)

Portfolio Presentation Strategy:

• Start with Impact: Begin each case study by clearly stating the business problem and the impact your research achieved.

• Tell a Story: Structure your presentation logically, guiding the interviewer through the research journey from problem to solution.

• Show, Don't Just Tell: Use visuals (screenshots, quotes, charts) to illustrate your findings and methods.

• Highlight Your Role: Clearly define your individual contributions, especially in team projects.

• Be Prepared for Deep Dives: Anticipate questions about methodology choices, challenges encountered, and how you handled trade-offs.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, impact, and operational acumen. Candidates should be ready to articulate how their research directly contributes to business goals and how they can integrate into and improve Super.com's product development and GTM processes.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end research leadership, mixed-methods expertise, and quantifiable impact on product and business outcomes, especially in consumer-facing fintech or travel domains.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, emphasizing achievements in influencing decisions, leading complex programs, and any experience with building research operations systems or mentoring. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your research process, stakeholder management strategies, and how you drive action from insights. Prepare specific examples for behavioral questions and be ready to present your portfolio effectively.

• Company Research: Familiarize yourself with Super.com's products, mission, and values. Consider how your research skills can directly contribute to their goals in fintech, travel, and membership offerings. Understand their remote-first culture and commitment to employee growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.