Senior Service Designer

📍 Job Overview

Job Title: Senior Service Designer

Company: Aurora Engineering AB

Location: [Location - On-site, specific city/country not provided]

Job Type: Full-time

Category: Service Design / Strategic Design / Customer Experience

Date Posted: May 26, 2026

Experience Level: Senior Expert (12+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the strategic transformation of customer and business experiences through advanced Service Design methodologies.

• Drive innovation by translating complex insights into actionable service strategies, concepts, and experience frameworks for a global organization.

• Foster cross-functional collaboration and embed human-centered design principles across diverse teams and digital ecosystems.

• Develop and deliver high-impact service design artefacts, including customer journeys, service blueprints, and strategic roadmaps.

• Contribute to future-focused initiatives by identifying emerging trends and market opportunities within key industries like mobility and SaaS.

📝 Enhancement Note: The provided job description focuses heavily on "Service Design" and "Strategic Design" within a "global organization" context. Given the company's name, "Aurora Engineering AB," and the mention of "mobility, transportation, automotive, SaaS, or enterprise ecosystems," this role is likely within a B2B engineering or technology solutions provider, emphasizing complex service offerings and digital ecosystems. The "Senior Expert" designation and 12+ years of experience indicate a high level of autonomy and strategic influence.

📈 Primary Responsibilities

• Translate intricate customer and business needs into robust service strategies, innovative concepts, and comprehensive experience frameworks.

• Spearhead design-driven research initiatives, including qualitative and quantitative methods, to generate deep customer and market insights.

• Design and execute impactful customer experience design projects that address key business objectives.

• Facilitate dynamic and productive collaboration workshops with a wide array of stakeholders, including senior leadership and cross-functional teams.

• Produce and present high-quality service design artefacts such as detailed customer journeys, comprehensive service blueprints, ecosystem maps, compelling experience concepts, and strategic roadmaps.

• Communicate complex opportunities, research findings, and strategic recommendations through persuasive storytelling and impactful visualizations.

• Act as a key contributor to business innovation by expertly bridging customer value, business viability, and technical feasibility.

• Ensure high-quality design execution across multifaceted service initiatives and intricate digital ecosystems.

• Champion and integrate human-centered design (HCD) methods and service design best practices throughout the organization.

• Proactively identify emerging trends, evolving customer behaviors, and untapped market opportunities to inform future-focused innovation strategies.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level role focused on strategic foresight and execution. The emphasis on "translating complex insights," "leading initiatives," and "balancing strategic thinking with hands-on design execution" suggests that this individual will be expected to operate independently and drive significant change. The specific mention of artefacts like "service blueprints" and "customer journeys" highlights the practical deliverables expected.

🎓 Skills & Qualifications

Education: Specific degree requirements are not listed, but a strong academic foundation in a relevant design, business, or technical field is implied by the experience level.

Experience: 12+ years of progressive professional experience in Service Design, Customer Experience Design, Strategic Design, or Experience Innovation.

Required Skills:

• Demonstrated expertise in leading complex, end-to-end design initiatives from initial research through to successful implementation.

• Extensive experience in creating and presenting sophisticated service design artefacts and strategic concepts to diverse audiences.

• Proven ability to effectively collaborate within large organizations, manage complex services, and navigate intricate digital ecosystems.

• Significant experience working with cross-functional product or innovation teams, fostering alignment and driving shared goals.

• Exceptional facilitation and stakeholder management skills, with a strong track record of engaging and influencing senior leadership.

• Superior storytelling, visualization, communication, and presentation capabilities, adept at conveying complex ideas clearly and persuasively.

• A balanced approach that combines strategic foresight with practical, hands-on design execution.

Preferred Skills:

• Background in Human-Centered Design (HCD), UX Strategy, Business Design, Innovation Consulting, or Product-Service Systems.

• Prior experience working within the mobility, transportation, automotive, SaaS, or complex enterprise ecosystems.

• Familiarity with a range of methodologies including Design Thinking, Service Innovation frameworks, Systems Thinking, and organizational transformation initiatives.

• Experience collaborating effectively with product management, UX/UI designers, business stakeholders, and engineering organizations.

• Knowledge of future mobility trends, sustainability principles, and digital transformation initiatives.

📝 Enhancement Note: The "Required Skills" section emphasizes leadership, strategic execution, and stakeholder influence, aligning with a senior-level role. The "Preferred Skills" suggest that industry-specific knowledge (mobility, automotive, SaaS) and a broader design/business toolkit (HCD, Business Design, Systems Thinking) would be highly advantageous, indicating a preference for candidates with a holistic understanding of complex business environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 12 years of impactful work in service design, customer experience, or strategic design.

• Documented case studies demonstrating leadership in transforming complex customer and business challenges into innovative service solutions.

• Evidence of creating and implementing strategic service concepts, including customer journeys, service blueprints, and ecosystem maps.

• Examples of driving process optimization and efficiency improvements through service design interventions.

Process Documentation:

• Detailed descriptions of the service design and research methodologies employed throughout project lifecycles.

• Workflow diagrams illustrating how insights were gathered, synthesized, and translated into strategic recommendations.

• Examples of how cross-functional teams were engaged and facilitated during the design process.

• Documentation of how service design concepts were iterated upon and validated.

📝 Enhancement Note: For a Senior Service Designer role, the portfolio is critical. It needs to go beyond visual design and demonstrate strategic thinking, process leadership, and measurable impact. The emphasis should be on the how and why behind the design decisions, showcasing an ability to navigate complex organizational structures and deliver tangible business outcomes.

💵 Compensation & Benefits

Salary Range: Given the "Senior Expert" level, 12+ years of experience, and specialized skills in Service Design and Strategic Innovation, the estimated salary range for this role in Sweden (assuming Aurora Engineering AB is based there, common for AB company suffixes) would likely fall between 75,000 SEK to 110,000 SEK per month, or approximately 900,000 SEK to 1,320,000 SEK annually. This estimate is based on industry benchmarks for senior design and strategy roles in major Scandinavian tech hubs, considering the complexity and strategic impact of the position.

Benefits:

• Comprehensive health and wellness programs, potentially including extended medical coverage and mental health support.

• Generous paid time off (PTO) policies, vacation time, and public holidays.

• Retirement savings plan contributions (e.g., pension schemes).

• Opportunities for professional development, including training, conferences, and workshops relevant to service design and strategic innovation.

• Potential for performance-based bonuses or incentives.

• Support for work-life balance, possibly including flexible working arrangements where operational needs permit.

• Employee assistance programs (EAP) offering confidential support for personal and professional challenges.

Working Hours: 40 hours per week, with potential for flexibility depending on project needs and team collaboration schedules.

📝 Enhancement Note: Based on the "Senior Expert" designation and the required 12+ years of experience, a competitive salary is expected. The salary range provided is an estimate for Sweden, reflecting typical compensation for highly specialized, senior roles in the tech and engineering sectors. Specific benefits would need to be confirmed with Aurora Engineering AB.

🎯 Team & Company Context

🏢 Company Culture

Industry: Engineering / Technology Solutions / Mobility / Automotive / SaaS. Aurora Engineering AB likely operates within a B2B context, providing engineering services, software solutions, or complex integrated systems. The company's focus on "future-focused transformation" and "sustainability" suggests an innovative and forward-thinking approach.

Company Size: The job description implies a large, global organization with complex structures and diverse teams, likely placing it in the "Large Enterprise" category (e.g., 1000+ employees). This scale suggests a need for robust processes and strategic alignment.

Founded: The founding date is not provided, but the company's focus on innovation and transformation suggests it is likely established enough to have a global presence and significant operations, yet agile enough to prioritize future-focused initiatives.

Team Structure:

• The Service Designer will likely be part of a broader Design, Innovation, or Strategy department.

• The role involves close collaboration with various cross-functional teams, including Product Management, UX/UI Design, Engineering, Business Development, and potentially Marketing and Sales.

Methodology:

• Emphasis on Human-Centered Design (HCD) and Design Thinking principles as core operational methodologies.

• Data-driven decision-making, utilizing customer insights and market analysis to inform strategy and design.

• Collaborative workshops and co-creation sessions as key processes for stakeholder engagement and idea generation.

• Agile or