Senior UX Researcher

Majid Al Futtaim
Full-time•Cairo, Egypt

📍 Job Overview

Job Title: Senior UX Researcher

Company: Majid Al Futtaim

Location: Cairo, Egypt

Job Type: Regular (Full-Time)

Category: User Experience (UX) Research / Product Operations

Date Posted: 2026-06-25

Experience Level: Mid-Senior Level (4+ years)

Remote Status: On-site

🚀 Role Summary

  • Lead comprehensive UX research initiatives, from strategic planning and execution to delivering actionable insights that shape product development and user experience strategies.

  • Employ a diverse range of qualitative and quantitative research methodologies to uncover deep user needs, behaviors, and pain points within the retail and e-commerce landscape.

  • Drive the establishment and enhancement of robust Research Operations (ResearchOps) frameworks, ensuring consistency, scalability, and high-quality outputs across all research activities.

  • Translate complex user data and research findings into clear, concise, and impactful recommendations for product, design, and business stakeholders, fostering a data-driven decision-making culture.

  • Mentor and guide junior UX researchers, fostering team development and enhancing the overall research capability within the organization.

📝 Enhancement Note: While the title is "Senior UX Researcher," the responsibilities heavily imply a role that bridges UX research with broader product operations and GTM strategy by focusing on actionable insights for product direction and establishing ResearchOps. This suggests the role requires not just research execution but also strategic thinking about research infrastructure and impact.

📈 Primary Responsibilities

  • Spearhead end-to-end UX research projects, including defining research objectives, selecting appropriate methodologies, recruiting participants, conducting studies, analyzing data, and presenting findings.

  • Design and execute a variety of research studies, such as user interviews, usability testing, surveys, persona development, journey mapping, and ethnographic research to understand user needs and behaviors.

  • Develop and implement A/B testing and multivariate testing strategies to validate product features, optimize user flows, and measure the impact of design changes on key performance indicators (KPIs).

  • Establish and refine ResearchOps processes, including participant recruitment strategies, research repository management, ethical guidelines, and tool adoption, to ensure efficiency and scalability.

  • Analyze both qualitative and quantitative data sets to identify trends, patterns, and key insights, synthesizing complex information into clear, actionable recommendations for product and design teams.

  • Mentor and coach junior UX researchers, providing guidance on research methodologies, project management, and stakeholder communication to foster their professional growth.

  • Champion a user-centric approach across the organization by effectively communicating research insights and advocating for user needs in product strategy and design decisions.

  • Collaborate closely with cross-functional teams, including Product Management, UX/UI Design, Engineering, Marketing, and Business

Application Requirements

Requires a Bachelor's degree in HCI, Psychology, Computer Science, or a related field with over 4 years of UX research experience, preferably in e-commerce. Must possess strong analytical skills and proficiency in both qualitative and quantitative research methodologies.