Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Jeeny

Location: Riyadh, Riyadh Province, Saudi Arabia

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: May 07, 2026

Experience Level: Mid-Senior Level

Remote Status: On-site

🚀 Role Summary

• Drive product decision-making by integrating user insights from drivers and customers into the product development lifecycle.

• Lead the planning and execution of both qualitative and quantitative UX research initiatives to understand user needs and behaviors.

• Establish and manage robust feedback loops with operational users, such as drivers and riders, to ensure continuous improvement.

• Collaborate closely with Product Management, Design, and Data teams to translate research findings into actionable product strategies.

• Identify critical user pain points and strategic opportunities across the entire driver and rider journey to enhance the overall mobility experience.

📝 Enhancement Note: While the provided job title is "Senior UX Researcher," the responsibilities and context strongly indicate a role that bridges UX Research with Product Operations, particularly in understanding and optimizing the experience for operational users (drivers) within a mobility platform. This role is crucial for informing product strategy and ensuring the practical usability of the application in real-world scenarios.

📈 Primary Responsibilities

• Strategize, plan, and execute diverse research methodologies including in-depth user interviews, ethnographic field studies, comprehensive surveys, and rigorous usability testing sessions.

• Develop and maintain a dedicated panel of drivers and riders to facilitate ongoing feedback collection and iterative product enhancements.

• Synthesize complex qualitative and quantitative research findings into clear, concise, and actionable insights for product, design, and engineering stakeholders.

• Act as a key research partner to Product Managers and Designers throughout the product discovery, validation, and iteration phases.

• Methodically identify and articulate key user pain points, friction points, and untapped opportunities across the complete driver and rider lifecycle.

• Provide data-driven recommendations and robust research findings to support and influence strategic product decisions.

• Contribute to the development and refinement of research processes, documentation standards, and knowledge-sharing mechanisms within the organization.

📝 Enhancement Note: The emphasis on "field research with operational users (e.g., drivers, couriers)" and "building and managing a panel of drivers and riders" suggests a hands-on approach to research that goes beyond typical desk research. This implies a need for researchers comfortable with on-the-ground activities and managing relationships with a specific user segment crucial to the business operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field. Master's degree preferred for advanced research strategy and analysis.

Experience: 4-7+ years of progressive experience in User Experience (UX) Research, Product Research, or a closely related field, with a demonstrated track record of impacting product strategy.

Required Skills:

• Proven expertise in planning and conducting qualitative research methodologies, including user interviews, contextual inquiries, and focus groups.

• Strong foundation in quantitative research techniques, such as survey design, statistical analysis, and A/B testing interpretation.

• Demonstrated ability to articulate research findings clearly and persuasively to diverse, cross-functional teams, including non-researchers.

• Hands-on experience collaborating closely with Product Managers and UI/UX Designers during the entire product development lifecycle.

• Fluency in both Arabic and English, both written and spoken, enabling effective communication with a broad user base and internal teams.

• Experience in building and managing user panels or communities for continuous feedback.

Preferred Skills:

• Experience within the mobility, ride-hailing, on-demand delivery, or marketplace product sectors.

• Specific experience conducting field research and engaging with operational users such as drivers, couriers, or service providers.

• Proficiency with common analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) and interpreting behavioral data.

• Understanding of agile development methodologies and how UX research integrates into sprints.

• Experience with research operations (ResearchOps) principles and practices.

📝 Enhancement Note: The requirement for Arabic fluency is critical given the operational focus on Saudi Arabia and Jordan. The "4-7+ years" suggests a need for someone who can operate independently, mentor junior researchers if applicable, and contribute to research strategy, not just execution. Experience with operational users like drivers is a significant differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating end-to-end UX research projects with tangible outcomes.

• Clearly articulate the research problem, methodology employed, participant recruitment strategy, and key findings for each project.

• Highlight how your research insights directly influenced product design decisions, feature development, or strategic pivots.

• Quantify the impact of your research where possible, using metrics related to user satisfaction, task completion, adoption rates, or operational efficiency.

Process Documentation:

• Demonstrate experience in documenting research processes, from planning and recruitment to analysis and reporting.

• Provide examples of how you have contributed to or established standardized research workflows within a team or organization.

• Showcase an understanding of how to integrate research findings into product roadmaps and backlog prioritization.

• Illustrate your approach to knowledge management and sharing research insights to build organizational user empathy.

📝 Enhancement Note: For a Senior UX Researcher role, a portfolio is paramount. Candidates should be prepared to discuss their research process in detail, including their rationale for choosing specific methodologies and how they managed research projects end-to-end. The ability to demonstrate impact with data is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Researcher in Riyadh, Saudi Arabia, with 4-7+ years of experience, a competitive annual salary range is estimated between SAR 200,000 - SAR 300,000 (approximately $53,000 - $80,000 USD). This estimate accounts for the cost of living in Riyadh, the demand for skilled UX professionals, and the specific industry (mobility/tech).

Benefits:

• Comprehensive Health Benefits: Medical insurance coverage for employees and potentially dependents.

• Insurance: Life insurance and disability coverage may be included.

• Flexible Working Hours: Options for adjusting daily work schedules to accommodate personal needs while ensuring operational coverage.

• Professional Development: Opportunities for training, workshops, and attending industry conferences.

• Potential for performance-based bonuses or stock options, depending on company policy.

Working Hours: The standard work week is typically 40 hours, from Sunday to Thursday, aligning with business operations. However, the role offers flexible working hours, allowing for some autonomy in scheduling, provided core business needs and collaboration requirements are met.

📝 Enhancement Note: Salary figures are estimates based on publicly available data for similar roles in Riyadh. The actual compensation package will depend on the candidate's specific experience, qualifications, and negotiation. The inclusion of flexible working hours is a significant perk for operations-focused roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Mobile Application Development, Ride-Hailing, and On-Demand Transportation Services. This industry demands rapid iteration, data-driven decision-making, and a deep understanding of user behavior in a competitive market.

Company Size: Jeeny is part of MEIG (Middle East Internet Group) and has joint ventures with Rocket Internet and IMENA. Its operational presence across multiple cities and countries suggests a mid-to-large-sized organization with established processes but still retaining an agile startup-like culture.

Founded: Jeeny was established in 2014 (as Easy Taxi) and revamped in 2016. This history indicates a company with experience in the market, having navigated industry changes and evolutions.

Team Structure:

• The UX Research team likely operates as part of the Product or Design department, collaborating closely with Product Managers, UX/UI Designers, and Data Analysts.

• Reporting structure would typically be to a Head of Product, Director of Design, or a Lead UX Researcher.

Methodology:

• Data-driven decision-making is central, with a strong emphasis on leveraging both quantitative analytics and qualitative user feedback.

• Agile methodologies are likely employed, requiring iterative research cycles that align with product development sprints.

• A user-centric approach is expected, with a continuous effort to understand and empathize with drivers and customers.

• Emphasis on building scalable research practices and knowledge repositories.

Company Website: https://www.jeeny.me/

📝 Enhancement Note: The company's background as a joint venture and its operational presence across multiple countries suggest a dynamic environment with exposure to diverse markets and user segments. The emphasis on "mobility" and "ride-hailing" implies a need for researchers who understand the unique challenges and opportunities in this fast-paced sector.

📈 Career & Growth Analysis

Operations Career Level: This "Senior" role signifies a professional capable of independently managing complex research projects, contributing to research strategy, and mentoring junior team members. It requires a deep understanding of user research methodologies and their application to business objectives within a tech/product context.

Reporting Structure: Typically, a Senior UX Researcher reports to a Lead UX Researcher, Head of UX, Director of Product Design, or VP of Product. This position will likely be instrumental in shaping the research function as Jeeny continues to grow.

Operations Impact: The role has a direct impact on product strategy and user experience, which in turn drives customer acquisition, retention, and operational efficiency for drivers. Insights generated will influence feature prioritization, UI/UX design, and overall service quality, directly contributing to Jeeny's market competitiveness and revenue growth.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Lead UX Researcher or UX Research Manager role, overseeing a team and setting the strategic direction for UX research.

• Specialization: Opportunity to deepen expertise in specific research areas (e.g., behavioral economics, advanced quantitative methods, generative AI research) or product domains within the mobility sector.

• Cross-Functional Leadership: Developing skills in influencing product roadmaps and strategy across multiple departments.

• Mentorship: Providing guidance and support to junior researchers, fostering a culture of continuous learning.

📝 Enhancement Note: A Senior role implies a level of autonomy and strategic contribution. Candidates should look for opportunities to shape processes, influence product direction, and potentially lead initiatives, rather than just executing tasks.

🌐 Work Environment

Office Type: Jeeny operates from physical office locations, indicating an on-site or hybrid work model. The description mentions offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi, suggesting a collaborative office environment.

Office Location(s): Riyadh, Riyadh Province, Saudi Arabia. This location is a major hub for business and technology in the region.

Workspace Context:

• Collaborative Environment: The office setup likely encourages interaction with product managers, designers, data analysts, and other cross-functional teams. This is crucial for rapid feedback loops and idea generation.

• Tools & Technology: Access to standard office equipment, collaboration software, and potentially dedicated UX research tools and software.

• User Access: Proximity to a large user base (drivers and customers) in Riyadh facilitates on-the-ground field research and contextual studies.

Work Schedule: While standard office hours are expected, the company offers "Flexible working hours," suggesting an emphasis on results and autonomy, provided that collaboration needs and core business hours are respected. This flexibility is beneficial for balancing demanding research schedules with personal life.

📝 Enhancement Note: The on-site nature of the role in Riyadh means candidates should be prepared for local working conditions and potentially opportunities for direct user interaction within the city. Flexibility in hours is a key benefit for managing research fieldwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience and fit. Be prepared to discuss your research background and key projects.

• Hiring Manager/Team Interview: A conversation with the hiring manager (likely a Head of Product/Design) and potentially other team members to delve into your research experience, methodologies, and approach to problem-solving.

• Research Challenge/Case Study: You may be given a take-home assignment or asked to present a detailed case study from your portfolio. This will assess your research planning, execution, analysis, and communication skills. Focus on how you translated insights into actionable product recommendations.

• Cross-functional Interviews: Discussions with Product Managers and Designers to gauge your collaboration style and ability to integrate research into their workflows.

• Final Interview: Potentially with senior leadership to discuss strategic fit and long-term vision.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio by project, clearly outlining the problem, your role, the methods used, your process, key findings, and the impact/outcomes.

• Show, Don't Just Tell: Use visuals (screenshots, mockups, charts) to illustrate your work and findings.

• Quantify Impact: Where possible, use data and metrics to demonstrate the value of your research. For example, "reduced task completion time by X%" or "increased user satisfaction scores by Y points."

• Tailor to Jeeny: Highlight projects that are relevant to mobility, ride-hailing, marketplace dynamics, or operational user research.

• Be Prepared to Discuss: Be ready to elaborate on any aspect of your projects, including challenges you faced and how you overcame them.

Challenge Preparation:

• Understand the Business: Research Jeeny's business model, target users (drivers and riders), and competitive landscape in Saudi Arabia and Jordan.

• Identify Potential Problems: Think about common challenges in the ride-hailing industry and how UX research could address them.

• Practice Articulation: Rehearse explaining your research process and insights concisely and clearly, as if presenting to a non-research audience.

• Focus on Actionability: Emphasize how your research leads to concrete product improvements.

📝 Enhancement Note: For a senior role, expect in-depth questioning about your research philosophy, how you handle ambiguity, and your ability to influence product strategy. A strong portfolio that clearly demonstrates impact is non-negotiable.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools like UserTesting.com, Maze, Lookback for remote usability testing and session recordings.

• Survey Tools: SurveyMonkey, Typeform, Google Forms for quantitative data collection and user feedback.

• Prototyping/Design Tools: Familiarity with Figma, Sketch, Adobe XD for understanding design outputs and collaborating on prototypes for testing.

• Collaboration Tools: Slack, Microsoft Teams for day-to-day communication and team alignment.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Mixpanel, Amplitude for tracking user behavior, conversion funnels, and feature adoption.

• Data Visualization: Tableau, Power BI, or similar tools for creating dashboards and presenting quantitative findings.

• Spreadsheet Software: Excel or Google Sheets for data manipulation and preliminary analysis.

CRM & Automation:

• While not a primary CRM, familiarity with how customer data is managed within a CRM (like Salesforce, HubSpot) can be beneficial for understanding user segmentation and data accessibility. Experience with tools that support user feedback collection and management is also relevant.

• Project Management: Jira, Asana, Trello for tracking research tasks and integrating with product development workflows.

📝 Enhancement Note: While the role is focused on UX Research, proficiency in analytics tools and an understanding of how to interpret behavioral data are increasingly critical for modern UX researchers. The ability to connect qualitative findings with quantitative trends is highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the needs of both drivers and customers.

• Data-Informed Decisions: Relying on robust research and analytics to guide product development and strategic choices.

• Collaboration & Transparency: Open communication and close partnership with product, design, engineering, and other teams.

• Agility & Iteration: Embracing a fast-paced environment with a focus on continuous learning and improvement.

• Impact & Ownership: Taking responsibility for driving meaningful improvements in the user experience and business outcomes.

Collaboration Style:

• Cross-functional Partnership: Actively engaging with Product Managers to define research questions, with Designers to iterate on solutions, and with Data Analysts to triangulate findings.

• Feedback-Rich Environment: Encouraging constructive feedback on research plans, findings, and recommendations.

• Knowledge Sharing: Proactively sharing insights and best practices to elevate the user understanding across the entire organization.

• Problem-Solving Focus: Working collaboratively to identify user problems and co-create effective solutions.

📝 Enhancement Note: Jeeny's culture, as described, emphasizes flexibility, ownership, and collaboration. A Senior UX Researcher is expected to be a proactive team player who can champion the user while working effectively within a dynamic business environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Driver & Rider Needs: Effectively researching and addressing the potentially conflicting needs and priorities of both drivers and customers in a competitive market.

• Researching Operational Users: Developing effective methods for recruiting and engaging with drivers who have demanding schedules and unique work contexts.

• Pace of Development: Keeping pace with rapid product development cycles while ensuring thorough and impactful research is conducted.

• Establishing ResearchOps: Contributing to the formalization of research processes, tools, and best practices within a growing organization.

Learning & Development Opportunities:

• Deep Dive into Mobility Tech: Gaining specialized knowledge in the intricacies of the ride-hailing and on-demand transportation industry.

• Advanced Methodologies: Opportunities to explore and implement more advanced qualitative and quantitative research techniques.

• Cross-Functional Exposure: Working closely with product, engineering, and marketing teams to understand diverse business functions.

• Mentorship & Leadership: Developing leadership skills by guiding junior researchers and contributing to research strategy.

📝 Enhancement Note: The challenges highlight the dynamic nature of the mobility industry and the unique aspects of researching operational users. Growth opportunities are geared towards both deepening UX expertise and developing broader product and leadership skills.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching the primary pain points for drivers in Riyadh, considering their busy schedules?" (Focus on methodology, recruitment, and ethical considerations).

• "Describe a time when your research findings led to a significant change in a product's design or strategy. What was the impact?" (Be ready with a STAR method answer showcasing your impact).

Company & Culture Questions:

• "What interests you about Jeeny and the mobility industry specifically?" (Research Jeeny's mission, values, and recent news).

• "How do you approach collaborating with product managers and designers who may have different priorities or perspectives?" (Highlight your communication and negotiation skills).

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative – the challenge, your journey (research process), the discovery, and the resolution (impact).

• Highlight Your Role: Clearly define your specific contributions, especially if it was a team project.

• Focus on Impact: Quantify results whenever possible. If direct metrics aren't available, discuss the qualitative impact and how it informed future decisions.

• Be Prepared for Deep Dives: Anticipate questions about your methodological choices, challenges, and how you handled trade-offs.

• Show Enthusiasm: Demonstrate your passion for understanding users and improving their experiences.

📝 Enhancement Note: Expect questions that probe your ability to think strategically, drive impact, and operate effectively in a fast-paced tech environment. Your portfolio presentation is your primary opportunity to showcase your end-to-end research capabilities and influence.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided Workable link.

• Tailor Your Resume: Highlight experience relevant to mobility, ride-hailing, operational user research, and your fluency in Arabic and English. Quantify achievements where possible.

• Curate Your Portfolio: Select 3-5 strong case studies showcasing your end-to-end research process and demonstrable impact. Ensure they are well-structured and easy to understand.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clarity, impact, and your role in driving positive outcomes. Be ready to discuss your methodology and insights in detail.

• Research Jeeny: Understand their product, target audience, competitors, and company values to tailor your application and prepare informed answers for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.