Senior UX designer - Skatteverket

📍 Job Overview

Job Title: Senior UX Designer

Company: Agil Arbetskraft AB (Client: Skatteverket)

Location: Stockholm, Sweden

Job Type: Full-Time

Category: User Experience (UX) Design / Digital Services Operations

Date Posted: May 20, 2026

Experience Level: Senior (10+ years implied)

Remote Status: On-site

🚀 Role Summary

• Spearhead user-centered design initiatives for complex internal digital services at Skatteverket, focusing on information architecture, user flows, and interaction design.

• Drive the complete UX design lifecycle, from initial user research and analysis to the creation of prototypes, wireframes, and final design specifications for development teams.

• Champion web accessibility standards, specifically WCAG 2.1 or later, ensuring all digital solutions are inclusive and usable for all users.

• Collaborate within cross-functional, agile teams (following SAFe methodology) to deliver high-impact digital solutions that meet both user needs and organizational objectives.

• Contribute to the strategic development and enhancement of internal digital platforms, leveraging a mature design system and designdriven methodologies.

📝 Enhancement Note: This role is a Senior UX Designer position, a critical function within operations that bridges user needs with technological solutions. The emphasis on "internal digital services" and "complex information flows" suggests a focus on optimizing operational efficiency and employee productivity through well-designed digital tools. The mention of SAFe and a "mature design context" indicates a structured, enterprise-level environment with established UX practices.

📈 Primary Responsibilities

• Lead and execute UX design processes for internal digital services, encompassing research, ideation, wireframing, prototyping, and user testing.

• Conduct qualitative and quantitative user research to gather actionable insights, informing design decisions and strategy.

• Develop comprehensive user flows, interaction designs, wireframes, and high-fidelity prototypes using tools like Figma.

• Plan and conduct usability testing sessions, analyze results, and iterate on designs to enhance user experience and task completion rates.

• Ensure all digital designs comply with web accessibility standards (WCAG 2.1+) and perform accessibility evaluations.

• Contribute to the evolution and improvement of intricate internal digital systems and platforms, focusing on usability and efficiency.

• Foster strong collaboration with product owners, developers, testers, business stakeholders, and end-users within an agile SAFe framework.

• Actively utilize and contribute to the organization's established design system and designdriven methodologies.

📝 Enhancement Note: The core responsibilities highlight a hands-on senior role requiring end-to-end ownership of the UX design process within a complex governmental IT environment. The emphasis on internal services implies a focus on optimizing employee workflows and operational efficiency, which is a key aspect of GTM and RevOps support functions, albeit internally focused.

🎓 Skills & Qualifications

Education: Bachelor's degree in UX/Interaction Design, HCI, Computer Science, or a related field, or equivalent practical experience through KY/YH programs or relevant training.

Experience:

• Minimum of 8 years of current, hands-on experience as a UX Designer, Interaction Designer, or in a similar role.

• Minimum of 3 years of experience conducting qualitative and quantitative user research, including interviews, usability testing, and analysis of user data.

• Extensive, current experience with web accessibility standards, specifically WCAG 2.1 or later, including evaluation and compliance methods.

Required Skills:

• Advanced proficiency in UX design principles and methodologies.

• Expertise in user research techniques (qualitative and quantitative).

• Strong skills in creating user flows, wireframes, and interactive prototypes.

• Demonstrable experience with usability testing and analysis.

• Deep understanding and practical application of web accessibility (WCAG 2.1+).

• Proficiency with design and prototyping tools, with a strong preference for Figma.

• Experience working with and contributing to design systems and component-based design.

• Familiarity with designdriven work methods and their implementation.

Preferred Skills:

• Experience with complex information architecture for large-scale systems.

• Familiarity with government or public sector digital service design.

• Experience with analytics tools for user behavior analysis.

• Knowledge of front-end development principles to better collaborate with engineers.

📝 Enhancement Note: The 8+ years of experience requirement clearly positions this as a senior-level role. The specific mention of WCAG 2.1 and complex information flows points towards a need for deep expertise in designing for robust, compliant, and user-friendly internal operational tools, which indirectly supports broader GTM and Revenue Operations by enhancing internal efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating end-to-end UX design ownership, with a focus on internal digital services or complex systems.

• Clearly articulate your role and contributions within each project, highlighting your specific UX methodologies and decision-making processes.

• Include examples of user research artifacts, such as personas, journey maps, and key findings from qualitative/quantitative studies.

• Present detailed wireframes, user flows, and interactive prototypes that illustrate your approach to information architecture and interaction design.

• Demonstrate your application of usability testing, including methodologies, participant recruitment, analysis, and resulting design iterations.

Process Documentation:

• Document your approach to user-centered design, detailing how user needs are identified, validated, and translated into design solutions.

• Illustrate your workflow for creating and iterating on prototypes, from low-fidelity wireframes to high-fidelity, testable prototypes.

• Explain your methodology for conducting and analyzing usability tests, including how feedback is incorporated into design improvements.

• Showcase how you collaborate with development teams, product owners, and other stakeholders throughout the design and implementation phases.

• Provide examples of how you leverage design systems and component libraries to ensure consistency and efficiency in design output.

📝 Enhancement Note: For a senior UX role, particularly in a government context like Skatteverket, a portfolio is crucial for demonstrating practical application of skills. The emphasis on internal services and complex information flows suggests that projects showcasing efficiency gains, streamlined workflows, and robust information architecture will be highly valued. Demonstrating accessibility compliance is non-negotiable.

💵 Compensation & Benefits

Salary Range: Based on the Senior UX Designer role, 8+ years of experience, and location in Stockholm, Sweden, the estimated annual salary range is SEK 600,000 - 850,000 (approximately USD 57,000 - 81,000). This range is benchmarked against similar senior UX roles in the Stockholm tech and public sector market, considering the high demand for specialized design skills and the premium for consulting roles.

Benefits:

• 32 days of vacation, offering a generous work-life balance.

• Occupational Pension at the highest level, ensuring strong financial security for the future.

• Wellness allowance to support health and well-being initiatives.

• Access to a supportive team environment, fostering collaboration and professional growth.

Working Hours: The standard working hours are 40 hours per week, typical for a full-time position. While the role is primarily on-site, the agile SAFe methodology often allows for some flexibility in daily schedules, subject to team coordination and project needs.

📝 Enhancement Note: Salary estimates are based on current market data for senior UX designers in Stockholm, Sweden, provided by sources like Glassdoor, LinkedIn Salary, and industry-specific recruitment agencies. The provided benefits are standard for consulting roles in Sweden and are competitive for the market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government & Public Sector (Skatteverket) / Staffing & Consulting (Agil Arbetskraft AB)

The role is a consultancy placement at Skatteverket, Sweden's tax authority, which operates within the government and public sector. This implies a mission-driven environment focused on public service, efficiency, and regulatory compliance. Agil Arbetskraft AB, as the staffing agency, fosters a culture of agile methodologies and skilled professional development across its placements.

Company Size: Skatteverket is a very large government agency with thousands of employees. Agil Arbetskraft AB is a smaller, specialized staffing and recruitment firm. The experience will be within a large, established public sector organization, benefiting from its resources and structured environment, while working within the agile framework of the consulting provider.

Founded: Skatteverket was formed in 2004 through a merger of Swedish tax agencies. This indicates a long history of public service and tax administration, with a modern focus on digital transformation. Agil Arbetskraft AB's founding date is not specified but its focus on agile recruitment suggests a contemporary operational approach.

Team Structure:

• The UX Designer will be part of a larger UX/Service Design community within Skatteverket, providing a strong peer network and shared learning opportunities.

• Within the project, the designer will work in a cross-functional, agile team, likely including Product Owners, Developers, Testers, and Business Stakeholders.

Methodology:

• The team operates using SAFe (Scaled Agile Framework), indicating a structured approach to agile development within a large organization.

• A strong emphasis is placed on user-centered design (UCD) principles and designdriven development.

Company Website:

• Skatteverket: www.skatteverket.se

• Agil Arbetskraft AB: www.agilarbetskraft.se

📝 Enhancement Note: Understanding that this is a consultancy role at Skatteverket is key. Skatteverket's mission is societal, focusing on tax collection and administration, which translates to a need for highly reliable, user-friendly, and compliant digital services for both internal employees and citizens. The "mature design context" suggests that UX is valued and integrated into the development process.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a high level of expertise and autonomy. It requires not just execution but also strategic input, mentoring capabilities, and the ability to drive UX best practices within complex projects. This level is crucial for operational effectiveness by ensuring internal tools are optimized for efficiency and user satisfaction.

Reporting Structure: While employed by Agil Arbetskraft AB, the Senior UX Designer will report functionally to the project lead or UX Manager within Skatteverket for day-to-day tasks and project deliverables. This dual reporting structure is common in consulting engagements.

Operations Impact: The Senior UX Designer's work directly impacts operational efficiency by improving internal digital tools. Well-designed systems reduce training time, minimize errors, increase productivity, and enhance employee satisfaction, all of which contribute to the overall operational effectiveness of Skatteverket. By optimizing information flows and user interactions, this role supports the agency's core mission.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in areas like accessibility for complex systems, information architecture for large datasets, or user research for internal government applications.

• Mentorship: Potential to mentor junior designers or guide cross-functional teams on UX best practices, enhancing leadership skills.

• Project Diversity: Exposure to a variety of internal digital services and systems within Skatteverket, offering broad experience in different operational contexts.

• Career Advancement: Potential progression to Lead UX Designer, UX Manager, or specialized roles focusing on service design or design strategy within large organizations.

📝 Enhancement Note: The "Senior" title implies significant responsibility and the potential for leadership. In an operational context, this means driving improvements that have a tangible impact on internal workflows and employee productivity, which is a core GTM/RevOps objective, even if applied internally here.

🌐 Work Environment

Office Type: The role is on-site in Stockholm, Sweden, at Skatteverket's facilities. This suggests a professional, established office environment typical of a large government agency.

Office Location(s): Tullgårdsgatan 10, Stockholm, 116 68. This location is likely accessible via public transportation, common for major city offices.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities for in-person interaction with team members (developers, product owners, other designers).

• Access to necessary design tools (Figma) and potentially other enterprise software and hardware will be provided.

• The environment likely values structured processes, clear communication, and a focus on delivering reliable, compliant digital solutions.

Work Schedule: The standard work schedule is 40 hours per week, with an on-site presence required. While agile methodologies can offer some flexibility in task management, the expectation is consistent availability during core business hours for team collaboration and project progress.

📝 Enhancement Note: The on-site requirement is significant for a UX role. It emphasizes the importance of face-to-face collaboration, team cohesion, and direct engagement with the operational environment of Skatteverket, which is crucial for understanding complex internal needs.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your CV and portfolio by Agil Arbetskraft AB to assess basic qualifications and experience.

2. Hiring Manager/Recruiter Call: A discussion to understand your background, motivations, and fit for the role and Skatteverket's environment.

3. Portfolio Presentation & Technical Interview: A dedicated session where you present selected case studies from your portfolio, demonstrating your UX process, problem-solving skills, and expertise (especially in accessibility and complex systems). This will likely involve technical questions related to Figma, WCAG, and user research methodologies.

4. Team/Stakeholder Interview: Meetings with potential colleagues and stakeholders at Skatteverket (e.g., Product Owner, Lead Developer, other designers) to assess collaboration style, cultural fit, and alignment with the team's working methods (SAFe).

5. Final Decision: Evaluation based on all interview stages, focusing on experience, skills, and cultural alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your senior-level experience, focusing on complex internal systems, information architecture, and accessibility. Prioritize projects where you had significant end-to-end ownership.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable outcomes or impact. Use visuals effectively to illustrate your journey.

• Highlight Process: Emphasize your methodology—how you conducted research, synthesized findings, ideated solutions, prototyped, tested, and iterated. Show your thought process, not just the final deliverables.

• Demonstrate Accessibility Expertise: Explicitly detail how you addressed WCAG 2.1+ compliance in your designs, including any audits or evaluations performed.

• Showcase Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your file structure, component usage, and prototyping capabilities.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved task completion time, reduced error rates, increased user satisfaction scores).

Challenge Preparation:

• Be prepared for a design exercise or case study discussion that might involve analyzing a complex information flow or proposing UX improvements for a hypothetical internal tool.

• Practice articulating your design decisions clearly and concisely, explaining the "why" behind your choices.

• Prepare to discuss your experience with SAFe and agile methodologies, and how you integrate UX into these frameworks.

• Research Skatteverket’s mission and digital presence to understand their context and potential user needs.

📝 Enhancement Note: The interview process emphasizes practical skills and process demonstration, common for senior design roles. A strong portfolio showcasing relevant experience (complex systems, accessibility) and the ability to articulate one's process are critical success factors.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity design. Proficiency in its advanced features, including component libraries and collaboration tools, is expected.

• User Research Tools: Experience with tools for conducting interviews, surveys, and usability tests (e.g., Maze, UserTesting.com, Qualtrics, SurveyMonkey, or similar).

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and performance metrics, though direct analysis might be done by others.

CRM & Automation:

• While not directly CRM-focused, understanding how internal digital services integrate with broader organizational systems or databases might be relevant.

Design System Tools:

• Experience working with and contributing to design systems, understanding component-based design principles.

📝 Enhancement Note: Figma is explicitly mentioned, making it a core requirement. The emphasis on complex internal systems and user research implies a need for tools that support detailed workflow mapping and robust data analysis for informing design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and meeting the needs of internal users, ensuring digital tools are effective and efficient.

• Accessibility & Inclusion: A strong dedication to creating digital experiences that are usable by everyone, regardless of ability. This is a core value in public sector design.

• Collaboration & Teamwork: Emphasis on working effectively within cross-functional agile teams, fostering open communication and shared ownership.

• Data-Driven Decision Making: Utilizing research, testing, and analytics to inform design choices and measure impact.

• Continuous Improvement: An ongoing effort to refine processes, systems, and user experiences through iterative design and feedback.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with product owners, developers, testers, and business stakeholders to ensure designs are feasible, aligned with business goals, and meet user needs.

• Agile & Iterative: Working within SAFe means embracing iterative development cycles, regular feedback loops, and adaptability to changing requirements.

• Knowledge Sharing: Encouraging the sharing of design insights, best practices, and learnings within the UX community and across project teams.

📝 Enhancement Note: The values align with a mature, professional, and mission-driven organization. For a UX designer, these translate into a focus on creating impactful, usable, and accessible tools that directly support the operational efficiency of Skatteverket.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Internal Systems: Navigating and designing for intricate, legacy internal systems with extensive information flows and potentially diverse user groups.

• Balancing User Needs with Bureaucratic Constraints: Ensuring user needs are met while adhering to government regulations, security protocols, and established processes.

• SAFe Implementation: Effectively integrating UX design practices within the structured SAFe framework, requiring strong communication and alignment with multiple teams and stakeholders.

• Driving UX Maturity: Continuing to advocate for and embed user-centered design principles in a large, established organization.

Learning & Development Opportunities:

• Deep Dive into Accessibility: Gaining advanced expertise in WCAG compliance for complex enterprise applications.

• Mastering SAFe: Developing a sophisticated understanding of how to operate and influence within a scaled agile environment.

• Specialized UX Areas: Opportunities to focus on information architecture, interaction design for complex data, or advanced user research techniques relevant to public sector operations.

• Mentorship & Leadership: Potential to guide junior designers or lead UX initiatives within projects, fostering leadership skills.

📝 Enhancement Note: The challenges are typical for senior roles in large, established organizations, especially in the public sector. They present opportunities for significant professional growth by requiring adaptation, strategic thinking, and strong problem-solving skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex system with a large amount of data. What was your approach, and what were the key challenges?" (Focus on your process for information architecture, user flows, and handling complexity.)

• "How do you ensure accessibility (WCAG 2.1+) is integrated throughout your design process, not just as an afterthought?" (Be ready to detail specific methods, tools, and evaluation techniques.)

• "Walk us through a project where you had to balance competing stakeholder needs or technical constraints with user requirements." (Highlight your negotiation, communication, and problem-solving skills.)

Company & Culture Questions:

• "What interests you about working for Skatteverket, a public sector organization?" (Show an understanding of and appreciation for public service and societal impact.)

• "How do you approach working within a design system? Have you ever contributed to one?" (Demonstrate experience with component-based design and consistency.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and responsibilities, your design process, key decisions made, challenges encountered, solutions implemented, and the final outcomes/impact.

• Visualize Your Process: Use visual aids (screenshots, diagrams, flows, prototypes) to illustrate your journey. Don't just show final screens; show the journey to get there.

• Quantify Success: Wherever possible, back up your claims with data. Mention metrics like improved task completion rates, reduced error rates, or positive user feedback.

• Emphasize Figma & Accessibility: Be prepared to discuss your Figma workflow in detail and explicitly highlight how you addressed WCAG 2.1+ requirements in your projects.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, research methodologies, and how you handled trade-offs.

📝 Enhancement Note: Interview preparation should focus on demonstrating senior-level expertise, particularly in complex system design, accessibility, and agile collaboration. The portfolio presentation is the most critical component for showcasing practical experience and problem-solving abilities.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on jobb.agilarbetskraft.se.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience with complex internal digital services, information architecture, and WCAG 2.1+ accessibility. Prioritize case studies where you had end-to-end ownership.

• Resume Optimization: Ensure your resume clearly lists your years of experience in UX design and user research, specifically mentioning Figma, WCAG compliance, and any experience with SAFe or large organizations. Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your process, problem-solving, and outcomes. Prepare to answer questions about your approach to complex systems, accessibility, and agile collaboration.

• Company Research: Familiarize yourself with Skatteverket's mission, services, and digital presence. Understand the importance of their internal digital tools for operational efficiency and public service delivery.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Agil Arbetskraft AB or Skatteverket before making application decisions.