Senior UX Designer, Consumer (m/f/d)

📍 Job Overview

Job Title: Senior UX Designer, Consumer (m/f/d)

Company: Riverty (part of Bertelsmann)

Location: Berlin, Germany (with flexible working conditions available, Amsterdam or Heerenveen also options)

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: September 1, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (2 days in office expectation)

🚀 Role Summary

• This Senior UX Designer role focuses on enhancing the consumer experience for financial services by integrating human-centric design principles into product and service offerings.

• You will be instrumental in creating intuitive and impactful design solutions by conducting user research, developing wireframes, and designing prototypes to optimize user interactions across all consumer touchpoints.

• The position requires strong collaboration with cross-functional teams, including Product Managers, Engineers, and other designers, to ensure alignment with business objectives and technical feasibility.

• A key aspect of this role involves advocating for the customer, championing a robust design culture, and fostering a human-centric mindset throughout the organization.

📝 Enhancement Note: The job title "Senior UX Designer, Consumer (m/f/d)" indicates a focus on end-user products and services, distinguishing it from B2B-focused roles. The "(m/f/d)" designation is standard in Germany and other European countries, signifying inclusivity for male, female, and diverse individuals. The mention of Riverty being part of Bertelsmann suggests a stable, established organization with potential for broad impact within the FinTech sector. The flexible working conditions and distributed hybrid setup highlight a modern approach to work-life balance and team collaboration.

📈 Primary Responsibilities

• Conduct comprehensive user research to gather insights, analyze user needs, and identify opportunities for design innovation within consumer financial services.

• Translate research findings and business requirements into end-to-end user flows, wireframes, interactive prototypes, and high-fidelity designs using Figma.

• Lead the end-to-end product design process, from initial concept ideation through to final implementation, ensuring seamless user journeys and alignment with strategic business goals.

• Collaborate closely with Product Managers, Engineers, UX Writers, Service Designers, and other stakeholders to ensure design solutions are technically feasible, user-centered, and meet business objectives.

• Validate design effectiveness through usability testing, A/B testing, and analysis of user feedback and performance metrics to drive continuous improvement of the consumer experience.

• Contribute to and leverage the company's design system by creating and maintaining high-fidelity designs and reusable UI components.

• Act as a strong advocate for the customer, championing user-centered design principles and fostering a design-thinking culture across the organization.

• Mentor junior designers, share best practices, and contribute to the professional development of the design team.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design, covering the entire product lifecycle from research to implementation. The requirement to "Gathering and analyzing information needed to produce and motivate a certain design" and "Producing artefacts through research & analyzing insights" points to a strong need for analytical and research-driven design thinking. The emphasis on "Validating the effectiveness of a design" and "Analyzing user feedback and performance metrics" highlights a data-driven approach to UX.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design (e.g., Interaction Design, Graphic Design, Human-Computer Interaction), Psychology, or a related field is typically expected for a Senior UX Designer role. Equivalent practical experience will also be considered.

Experience: A minimum of 5-10 years of professional experience in UX design, with a proven track record of designing and shipping successful consumer-facing digital products.

Required Skills:

• User Research: Proficient in conducting various user research methodologies (e.g., interviews, surveys, contextual inquiry) to uncover user needs, pain points, and behaviors.

• Wireframing & Prototyping: Expertly create low-fidelity wireframes, user flows, and interactive prototypes to visualize and test design concepts.

• Figma Proficiency: Advanced skills in using Figma for creating wireframes, high-fidelity mockups, interactive prototypes, and design system components.

• Interaction Design: Deep understanding of interaction design principles, user-centered design, and creating intuitive, engaging user interfaces.

• Information Architecture: Ability to structure and organize content and navigation logically to ensure ease of use and findability.

• Usability Testing: Skilled in planning, conducting, and analyzing usability tests to identify design flaws and gather actionable feedback for iteration.

• Product Design Leadership: Experience leading end-to-end product design processes, from concept to delivery, within cross-functional teams.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, engineers, UX writers, and other stakeholders in a fast-paced, agile environment.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to clearly articulate design decisions, present concepts, and advocate for user needs to diverse audiences.

• Analytical & Problem-Solving Skills: Strategic thinking ability to translate complex user requirements and business goals into effective design solutions.

Preferred Skills:

• Mentorship: Experience in mentoring junior designers, providing guidance, and contributing to team growth.

• Complex Product Ecosystems: Experience collaborating with multiple designers and stakeholders across large, complex product portfolios.

• Financial Services/FinTech: Prior experience designing for financial services, banking, or FinTech products.

• Product Frameworks & Technologies: Familiarity with agile development methodologies, product roadmapping, and common development technologies.

• B2B/B2C/B2B2C Experience: Exposure to designing for different business models.

• Accessibility Standards (WCAG): Knowledge of accessibility guidelines and best practices for inclusive design.

📝 Enhancement Note: The required skills list is robust, indicating a need for a seasoned UX professional. The emphasis on Figma and its associated capabilities (design systems, high-fidelity designs) is critical. The "Nice to have" section provides clear indicators of what would make a candidate stand out, particularly experience in financial services and mentoring. The statement "If you don’t check all these boxes but still feel you’d be a good fit for the role, we encourage you to apply" is a positive signal of inclusivity and a focus on potential and transferable skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 detailed case studies demonstrating your involvement in the entire design process, from initial problem definition and user research to final design solutions, testing, and implementation.

• Process Documentation: Clearly articulate the design process followed for each case study, including research methodologies, ideation techniques, wireframing, prototyping, and usability testing approaches.

• Figma Work Samples: Include examples of your work created in Figma, highlighting wireframes, interactive prototypes, and potentially UI components or design system contributions.

• Problem-Solving & Impact: For each case study, clearly define the user problem and business objective, and articulate the impact of your design solutions using quantifiable metrics where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Collaboration Evidence: Where possible, illustrate how you collaborated with cross-functional teams (Product, Engineering) and stakeholders.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map out complex user journeys, identify friction points, and design optimized workflows that improve user efficiency and satisfaction.

• Research Synthesis: Showcase how you synthesize qualitative and quantitative research data into actionable design insights and recommendations.

• Iterative Design: Provide examples of how you have iterated on designs based on user feedback, usability testing results, and performance data.

• Design System Contribution: If applicable, include examples of how you have contributed to or utilized a design system to ensure consistency and efficiency.

📝 Enhancement Note: For a Senior UX role, a portfolio is paramount. The emphasis should be on demonstrating strategic thinking, process, and measurable impact, not just visual polish. The requirements clearly point towards wanting to see how candidates approach complex problems, collaborate, and drive results through design.

💵 Compensation & Benefits

Salary Range: Based on the Senior UX Designer role, 5-10 years of experience, and the location of Berlin, Germany, a competitive salary range would be estimated between €65,000 - €85,000 annually. This estimate considers industry benchmarks for senior design roles in major European tech hubs and the cost of living in Berlin.

Benefits:

• Flexible Working Conditions: Options for hybrid work, with a stated expectation of 2 days per week in the office. This offers a balance between in-person collaboration and remote flexibility.

• International Community: Opportunity to work within a diverse, international team of over 4,000 people across 11 countries, fostering a rich cultural exchange.

• Professional Development: Potential for growth within Riverty and the broader Bertelsmann group, including opportunities for learning and skill development.

• Modern Workspaces: Access to 30 hybrid workspaces designed for idea exchange and collaboration.

• Comprehensive Health & Wellness Programs: (Assumed, typical for large European companies) Likely includes health insurance, potentially mental health support, and other wellness initiatives.

• Retirement Savings Plan: (Assumed, common in Germany) Contribution to a pension scheme or similar retirement savings plan.

• Paid Time Off: Generous annual leave allowance, public holidays, and potentially sick leave.

Working Hours: The role is full-time, with an estimated 40 hours per week. The hybrid setup allows for some flexibility in structuring workdays.

📝 Enhancement Note: Salary is not provided, so an estimate is necessary, factoring in location (Berlin), experience level (Senior, 5-10 years), and industry (FinTech). The benefits are inferred based on typical offerings for multinational companies of this size and sector, particularly within the German employment landscape. The mention of "flexible working conditions" and "distributed-hybrid setup" strongly suggests a modern approach to work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) and Financial Services. Riverty operates in a dynamic sector focused on enabling flexible payments, simplifying financial management, and building financial confidence through technology. As part of Bertelsmann, it benefits from the stability and resources of a large, established media, services, and education conglomerate.

Company Size: Riverty is part of the Bertelsmann group. Riverty itself has over 4,000 employees spread across 11 countries, indicating a substantial, international organization. This size suggests structured processes but also potential for agility within specific teams.

Founded: Riverty is a relatively new brand, but it is built on the foundations of established financial services entities. Bertelsmann was founded in 1835, providing a deep historical context of stability and long-term vision. This combination offers the best of both worlds: established backing and a forward-thinking approach to FinTech.

Team Structure:

• Design Team: The Senior UX Designer will join an international team of UX designers, UI designers, service designers, and UX writers. This team operates in a "regionally-distributed-hybrid setup."

• Reporting: The role reports to the "Design Lead, Consumer," indicating a clear reporting line within the design function.

• Cross-functional Collaboration: The role explicitly requires working "across the organization supporting your peers across Europe" and collaborating closely with "cross-functional partners in Product and Tech." This suggests a matrixed environment where designers are embedded within product teams but also contribute to a central design community.

Methodology:

• Human-Centricity: A core organizational mission is "Combining empathy, advanced technology and data-driven insights." This points to a design philosophy rooted in understanding user needs.

• Data-Driven Insights: The company leverages data to inform decisions, which is crucial for optimizing financial services and user experiences.

• Agile & Iterative: The "fast-paced industry" and emphasis on "continuous improvement" suggest an agile development environment where designs are regularly tested and refined.

• Hybrid Work Model: The "regionally-distributed-hybrid setup" with a 2-day office expectation indicates a structured approach to balancing remote work with in-person collaboration.

Company Website: https://www.riverty.com/ (and Bertelsmann: https://www.bertelsmann.com/)

📝 Enhancement Note: The company description highlights a strong mission-driven approach focused on user empathy and leveraging technology. The dual identity of Riverty (innovative FinTech) and Bertelsmann (established conglomerate) is a significant factor, suggesting both agility and stability. The distributed nature of the design team implies a need for strong asynchronous communication skills alongside in-person collaboration.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, positioned as an individual contributor with leadership potential. It requires significant autonomy, strategic input, and the ability to mentor others. The scope includes end-to-end design ownership for consumer-facing financial services.

Reporting Structure: The Senior UX Designer reports to the Design Lead, Consumer. This indicates a clear hierarchy within the design function, with opportunities to influence design strategy through the lead and to contribute to the broader design community across Europe.

Operations Impact: The role's impact is directly tied to improving the user experience of Riverty's financial services. By making these services more intuitive, accessible, and user-friendly, the Senior UX Designer will contribute to increased customer satisfaction, higher conversion rates, reduced support costs, and ultimately, greater financial confidence for users and business success for Riverty. This role is critical in shaping the perception and usability of the company's consumer offerings.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead UX Designer, Design Manager, or Head of Design role, managing teams and shaping design strategy.

• Specialization: Opportunity to deepen expertise in specific areas like service design, user research leadership, or accessibility within the FinTech domain.

• Cross-functional Expertise: Develop stronger product management and technical understanding by working closely with those departments.

• Mentorship & Coaching: Formalize experience in mentoring junior designers, contributing to the growth of the design discipline within Riverty and Bertelsmann.

• Industry Exposure: Gain extensive experience in the FinTech sector, a rapidly evolving and high-demand industry.

📝 Enhancement Note: The "Senior" designation implies a clear path for advancement. The emphasis on cross-functional collaboration and potential for mentorship suggests opportunities for developing leadership skills beyond pure design execution. The FinTech industry context offers significant growth potential.

🌐 Work Environment

Office Type: Riverty operates a "regionally-distributed-hybrid setup" with modern, hybrid workspaces designed for idea exchange and collaboration. The Berlin office is located at Kantstrasse 17, 10623 Berlin.

Office Location(s): While Berlin is highlighted, Amsterdam and Heerenveen are also mentioned as potential locations for this role, indicating a distributed team structure across multiple European cities.

Workspace Context:

• Collaborative Environment: The workspaces are explicitly designed for "exchanging ideas, learning from others, and shaping the way we work," fostering a collaborative atmosphere.

• Tools & Technology: As a Senior UX Designer, you will have access to industry-standard design tools, with Figma being a primary requirement. This implies a well-equipped digital environment.

• Team Interaction: The hybrid model (2 days in office) facilitates regular in-person interaction with design peers, product teams, and tech teams, enabling effective communication and brainstorming.

Work Schedule: The role is full-time, typically around 40 hours per week. The hybrid arrangement offers flexibility, allowing for a balance between focused individual work and collaborative team activities. Occasional travel for physical team huddles or cross-functional workshops may be required.

📝 Enhancement Note: The description emphasizes a modern, flexible work environment that balances remote autonomy with structured in-person collaboration. The specific office address in Berlin provides practical information for candidates in that region.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Portfolio Review & Design Challenge: A core part of the process will involve presenting your portfolio, discussing your case studies, and potentially undertaking a design exercise or challenge relevant to consumer financial services. This might involve problem-solving, ideation, or critiquing an existing design.

• Team/Hiring Manager Interviews: Interviews with the Design Lead, Consumer, and potentially other members of the design and product teams. These will focus on your technical skills, design process, collaboration style, and strategic thinking.

• Cross-functional Stakeholder Interview: An interview with a representative from Product or Tech to assess your ability to collaborate and communicate effectively with non-design disciplines.

• Final Interview: Potentially a final conversation with a senior leader to confirm fit and discuss overall alignment.

Portfolio Review Tips:

• Curate for Relevance: Select case studies that best showcase your experience with consumer-facing products, complex user flows, and ideally, FinTech or similar regulated industries.

• Tell a Story: For each case study, clearly articulate the problem, your role, your process, the challenges faced, your solutions, and the measurable outcomes or impact. Use visuals effectively to support your narrative.

• Highlight Figma Skills: Be prepared to walk through your Figma files, explaining your design decisions, component usage, and prototyping techniques.

• Emphasize Collaboration: Showcase how you worked with Product Managers and Engineers, demonstrating your ability to balance user needs with business goals and technical constraints.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Riverty's services, the FinTech landscape, and common user pain points in financial management and payments.

• Practice Design Thinking: Be ready to articulate your approach to problem-solving, user research, ideation, and iteration.

• Articulate Trade-offs: Be prepared to discuss design decisions and the trade-offs you considered (e.g., between user experience, business goals, technical feasibility, and accessibility).

📝 Enhancement Note: The interview process is expected to be thorough, with a strong emphasis on evaluating practical design skills and process through portfolio review and potential challenges. Candidates should prepare to articulate their design thinking and collaborative approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required tool for wireframing, prototyping, and high-fidelity design. Proficiency is essential.

• User Research Tools: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Hotjar, SurveyMonkey, Lookback).

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.

• Design System Management Tools: Understanding of how to create, maintain, and utilize design systems.

Analytics & Reporting:

• Web/App Analytics: Familiarity with tools like Google Analytics, Amplitude, or Mixpanel to understand user behavior and track performance metrics.

• Data Visualization: Ability to interpret data presented in dashboards and reports.

CRM & Automation:

• CRM Systems: While not a direct responsibility, understanding how UX design impacts CRM data and user journeys within a CRM context can be beneficial.

• Project Management Tools: Experience with tools like Jira, Asana, or Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: The explicit mention of Figma is a critical requirement. Beyond that, the tools listed are standard for a Senior UX Designer role, focusing on design creation, user research, and understanding product performance.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A core value driving the organization's mission to understand and serve its users with empathy.

• Data-Driven Decision Making: Utilizing advanced technology and data to inform product development and improve user experiences.

• Collaboration & Community: Fostering an environment of idea exchange, learning from peers, and working together across international teams.

• Agility & Innovation: Operating in a fast-paced industry requires adaptability, continuous learning, and a drive for innovative solutions.

• Empathy: A key element in creating financial services that truly help people and businesses.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with Product and Tech teams, acting as integral members of product development squads.

• Open Communication: The hybrid workspaces are designed for idea exchange, suggesting an environment where feedback and discussions are encouraged.

• Shared Learning: The mention of "learning from others" points to a culture that values knowledge sharing and mutual development within the design team and across departments.

• Advocacy: Designers are expected to be strong advocates for the customer, influencing decisions and fostering a user-centered mindset in others.

📝 Enhancement Note: The company culture appears to be a blend of modern, agile FinTech values (human-centricity, data-driven) and the stability and global reach of a large conglomerate (collaboration, community). The emphasis on empathy and user advocacy is particularly important for a UX designer.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of financial services, where regulatory requirements, security, and business objectives must be balanced with user needs.

• Designing for a Diverse User Base: Creating intuitive experiences for a wide range of consumers with varying levels of financial literacy and technical proficiency.

• Navigating a Hybrid & Distributed Team: Effectively collaborating and maintaining design consistency across different locations and time zones.

• Keeping Pace with FinTech Innovation: Staying ahead of rapid technological advancements and evolving user expectations in the financial technology sector.

Learning & Development Opportunities:

• FinTech Expertise: Deepen knowledge of financial services, payment systems, and regulatory landscapes.

• Advanced Design Methodologies: Opportunities to explore and implement cutting-edge UX research and design techniques.

• Cross-disciplinary Skills: Enhance understanding of product management, engineering, and business strategy through close collaboration.

• Leadership & Mentorship: Develop skills in leading design initiatives and mentoring junior team members.

• Global Exposure: Work with international teams and contribute to products used across multiple European markets.

📝 Enhancement Note: The challenges are typical for senior roles in regulated, fast-paced industries. The growth opportunities are substantial, offering a clear path for career advancement and skill diversification.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on negotiation, compromise, and user advocacy.)

• "How would you approach designing a new feature for a consumer payment app that aims to increase user financial literacy?" (Demonstrate your process for understanding user needs, ideation, and solution design in a FinTech context.)

• "Walk us through a complex user flow you designed. What were the key challenges, and how did you ensure it was intuitive and efficient?" (Highlight your wireframing, prototyping, and user flow optimization skills.) Company & Culture Questions:

• "What interests you about Riverty and the FinTech industry, specifically?" (Show genuine interest and research into the company and sector.)

• "How do you contribute to fostering a human-centric design culture within a team or organization?" (Provide examples of your advocacy and influence.)

• "Describe your experience working in a hybrid or distributed team environment. What strategies do you use to ensure effective collaboration?" (Address your adaptability to the work model.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, your process (research, ideation, design, testing), key decisions, challenges, and outcomes. Use a consistent structure.

• Highlight Your "Why": Explain the rationale behind your design decisions, linking them back to user needs and business goals.

• Show, Don't Just Tell: Use visuals (mockups, prototypes, user flows) to illustrate your work effectively. Be prepared to navigate Figma if asked.

• Quantify Impact: Present metrics and data whenever possible to demonstrate the success and value of your design work.

• Prepare for Questions: Anticipate questions about your process, design choices, trade-offs, and how you handle feedback.

📝 Enhancement Note: Preparation should focus on demonstrating a strong understanding of the UX design process, a user-centric mindset, collaborative abilities, and a clear ability to articulate design decisions and their impact, particularly within the FinTech domain.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience with consumer-facing products, Figma proficiency, user research, and end-to-end design process. Ensure your portfolio is easily accessible and showcases relevant case studies.

• Resume Optimization: Clearly articulate your years of experience (5-10 years), specific UX skills (user research, wireframing, prototyping, Figma), and achievements using keywords from the job description (e.g., "consumer experience," "human-centric design," "cross-functional collaboration," "FinTech").

• Interview Preparation: Practice articulating your design process, presenting your portfolio case studies, and answering common UX interview questions, including behavioral and situational scenarios. Be ready to discuss your approach to solving design challenges.

• Company Research: Thoroughly research Riverty, its mission, its products, and its place within the Bertelsmann group. Understand the FinTech landscape and potential user needs in this sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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