Senior UX Designer, Consumer

📍 Job Overview

Job Title: Senior UX Designer, Consumer

Company: Bertelsmann-Jobs (Riverty)

Location: Amsterdam, Berlin, or Heerenveen

Job Type: Full-time

Category: User Experience (UX) Design / FinTech Operations

Date Posted: September 01, 2026

Experience Level: Mid-Senior (5-10 years)

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Drive human-centric design principles to create sustainable financial services for consumers, focusing on empathy and advanced technology.

• Lead end-to-end product design processes, translating user needs and business goals into intuitive and impactful design solutions.

• Collaborate within an international, cross-disciplinary consumer team to enhance user experiences across all touchpoints and channels.

• Advocate for the customer by promoting a strong design culture and fostering a human-centric mindset throughout the organization.

• Leverage and contribute to a centralized design system with high-fidelity designs and UI components to ensure consistency and efficiency.

📝 Enhancement Note: While the primary role is UX Design, the emphasis on data-driven insights, financial services, and process optimization within Riverty's mission positions this role within the broader GTM and operational excellence framework, especially concerning customer experience strategy and product adoption. The "Operations" aspect in the category reflects this strategic alignment.

📈 Primary Responsibilities

• Conduct comprehensive user research to identify needs, pain points, and opportunities for service improvement within the consumer financial landscape.

• Develop and iterate on user flows, wireframes, and interactive prototypes using Figma to visualize and test design concepts and functionality.

• Validate design effectiveness through usability testing, user feedback analysis, and performance metrics to ensure alignment with user needs and business objectives.

• Collaborate closely with Product Managers, Engineers, Service Designers, UX Writers, and other stakeholders to ensure seamless integration of design solutions and alignment with overall business strategy.

• Contribute to and maintain the company's design system, ensuring consistency, scalability, and efficiency in design outputs across consumer-facing products and services.

• Champion a human-centric design culture by advocating for user needs and educating cross-functional teams on design thinking principles and best practices.

• Analyze market trends and competitor offerings within the FinTech and financial services sector to inform design strategies and maintain a competitive edge.

📝 Enhancement Note: The role requires a strong understanding of the entire product development lifecycle from a design perspective. The responsibilities highlight a blend of tactical execution (wireframing, prototyping) and strategic thinking (research analysis, design advocacy, market trend analysis), crucial for a Senior UX Designer in a dynamic FinTech environment.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, HCI, Computer Science, Psychology, or a related field, or equivalent practical experience.

Experience: 5-10 years of professional experience in UX Design, with a proven track record of leading end-to-end product design processes.

Required Skills:

• Proficient in conducting user research, identifying user needs, and translating them into intuitive and impactful design solutions.

• Experienced in leading end-to-end product design processes, from concept ideation to final implementation, while ensuring alignment with business goals and technical constraints.

• Skilled in creating wireframes, prototypes, and high-fidelity designs using Figma.

• Ability to collaborate effectively with cross-functional teams, including product managers, engineers, and stakeholders, to drive product innovation and deliver exceptional user experiences in a fast-paced environment.

• Strong understanding of interaction design principles, information architecture, and usability best practices, with a focus on creating seamless user flows and intuitive interfaces.

• Proficiency in conducting usability testing, gathering feedback, and iterating on designs to continuously improve the user experience.

• Excellent communication and presentation skills, with the ability to articulate design decisions and advocate for user-centered solutions.

• Strategic, analytical, and problem-solving skills, with the ability to translate complex user requirements into design approaches and estimations. Preferred Skills:

• Experience mentoring junior designers and contributing to the growth and development of the design team.

• Experience partnering with multiple designers and stakeholders to achieve goals across complex product ecosystems.

• Experience with financial services or FinTech products.

• Familiarity with product frameworks and development technologies.

• Experience with B2B, B2C, and/or B2B2C products.

• Familiarity with accessibility standards and guidelines (e.g., WCAG) and their application in design.

📝 Enhancement Note: The emphasis on Figma, user research, and cross-functional collaboration aligns with standard senior-level UX roles. The preferred skills indicate a desire for leadership potential and domain-specific experience, which are valuable for a role within a financial services company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 end-to-end UX design projects that demonstrate your problem-solving process, from initial research and ideation through to final design and iteration.

• For each project, clearly articulate the user problem, your role and responsibilities, the design process followed, key challenges encountered, and the impact of your design solutions (quantified where possible).

• Highlight your proficiency with Figma, including examples of complex wireframes, interactive prototypes, and contributions to design systems.

• Demonstrate your understanding of user research methodologies and how you’ve incorporated research insights into your design decisions.

• Include examples of collaboration with cross-functional teams (Product, Engineering, etc.) and how you managed stakeholder feedback. Process Documentation:

• Within your portfolio case studies, clearly outline the research and analysis phase, detailing how user needs were identified and validated.

• Showcase the iterative design process, including how feedback from usability testing and stakeholders was incorporated to refine designs.

• Provide examples of how you’ve contributed to or leveraged a design system to ensure consistency and efficiency in your work.

• Quantify the impact of your design solutions using relevant metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate ROI.

📝 Enhancement Note: A strong portfolio is critical for UX roles. The emphasis here is on demonstrating the entire design process, collaboration, and measurable impact, which are key indicators of a candidate's ability to deliver effective user experiences in a professional setting.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers with 5-10 years of experience in major European tech hubs like Berlin and Amsterdam, a competitive salary range would typically be between €65,000 - €90,000 annually. This can vary based on specific location, candidate experience, and negotiation.

Benefits:

• Competitive annual salary and potential for performance-based bonuses.

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Generous paid time off (PTO), including vacation days, public holidays, and sick leave.

• Pension scheme contributions and retirement planning support.

• Opportunities for professional development, including training, conferences, and workshops.

• Hybrid working model with flexibility for remote work.

• Access to modern office spaces designed for collaboration and innovation.

• Employee assistance programs and well-being initiatives.

• Potential for international mobility within the Bertelsmann group.

Working Hours: Standard full-time working hours are typically 40 hours per week. The hybrid model offers flexibility in structuring these hours, with an expectation of being in the office for core collaborative days.

📝 Enhancement Note: Salary ranges are estimated based on typical market rates for a Senior UX Designer in comparable European cities (Berlin, Amsterdam) with the specified experience level. Benefits are standard for mid-to-large international corporations in the tech/FinTech sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Financial Services. Riverty operates within the fast-paced financial technology sector, focusing on enabling flexible payments and simplifying financial management for businesses and consumers. This industry demands innovation, security, and a strong customer-centric approach.

Company Size: Riverty is part of the Bertelsmann group, an international media, services, and education company. Riverty itself has over 4,000 employees across 11 countries, indicating a substantial organization with resources for significant projects and employee development.

Founded: Riverty is a relatively new brand identity, but it is built upon established financial services expertise and is part of the long-standing Bertelsmann group, founded in 1835. This blend offers the stability of a large corporation with the agility of a FinTech entity.

Team Structure:

• The UX Design team is international and distributed, comprising UX Designers, UI Designers, Service Designers, and UX Writers.

• This Senior UX Designer role reports to the Design Lead, Consumer, and will work within a cross-disciplinary consumer team.

• Collaboration is expected across various product teams and with Product and Tech departments. Methodology:

• Riverty emphasizes a data-driven approach, combining empathy, advanced technology, and data-driven insights.

• The focus is on human-centricity, ensuring services are relevant and valuable to the people they serve.

• Agile methodologies are likely employed given the FinTech environment and cross-functional team structure.

Company Website: [Riverty Website - Placeholder, as specific URL not provided in input]

📝 Enhancement Note: Riverty's positioning as a FinTech entity within the larger Bertelsmann group suggests a culture that values both innovation and stability. The emphasis on human-centricity and data-driven insights is key for operations and product development.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior UX Designer, indicating a level of autonomy, expertise, and responsibility beyond mid-level positions. It requires the ability to lead projects, mentor others, and influence design strategy. The "Consumer" focus suggests specialization in end-user experience within the financial services domain.

Reporting Structure: The Senior UX Designer reports to the Design Lead, Consumer. This implies a clear hierarchy within the design function, with opportunities for guidance from a lead and potential for upward mobility within the design or product management tracks.

Operations Impact: The UX Designer's work directly impacts customer acquisition, retention, satisfaction, and overall product adoption. By creating seamless and intuitive financial services, they contribute to reducing customer friction, improving financial literacy, and ultimately driving revenue and business growth for Riverty. Their insights also inform product development priorities and operational efficiency in customer support.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specialized areas of UX, such as service design, UX research, accessibility, or FinTech-specific UX challenges.

• Leadership Development: Potential to grow into a Lead UX Designer role, managing a team, defining design strategy, and taking on larger project ownership. Mentorship of junior designers is also a key growth path.

• Cross-Functional Exposure: The hybrid and distributed nature of the teams allows for exposure to Product Management, Engineering, Marketing, and other GTM functions, broadening understanding of the business.

• Industry Expertise: Gaining deep experience in the FinTech and financial services sector, a rapidly evolving and high-demand field.

📝 Enhancement Note: The "Senior" title implies a path towards leadership and strategic influence. The FinTech industry offers significant growth potential due to its dynamic nature and increasing importance in daily life.

🌐 Work Environment

Office Type: The company operates a hybrid model with modern office spaces designed for collaboration and idea exchange. These are likely open-plan environments with dedicated meeting rooms and quiet zones.

Office Location(s): The role is available in Amsterdam, Berlin, or Heerenveen. These are major European cities with vibrant tech scenes, offering good accessibility and amenities. Specific office addresses are noted as Kantstrasse 17, Berlin (10623) and KR Poststraat 90-5, Heerenveen.

Workspace Context:

• The hybrid setup encourages a balance between focused individual work and collaborative team sessions.

• Employees will have access to the necessary tools and technology to perform their design duties effectively, including Figma and other relevant software.

• The distributed nature of the team means a significant portion of interaction will be virtual, emphasizing strong communication and collaboration tools.

Work Schedule: The standard 40-hour work week is complemented by flexibility, allowing employees to structure their days to optimize productivity and work-life balance, within the framework of required in-office days for collaboration.

📝 Enhancement Note: The hybrid model and distributed team structure are typical for modern tech companies, aiming to balance flexibility with the need for in-person collaboration. The specific locations in prominent European cities are attractive for talent acquisition.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio for a preliminary assessment of qualifications and experience.

• Portfolio Presentation & Interview: You will likely be asked to present a selection of your best work from your portfolio, detailing your process, design decisions, and the impact of your work. This will be followed by a discussion about your experience, skills, and approach.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers to assess your collaboration style, technical understanding, and ability to integrate into the team.

• Design Challenge (Potential): You might be given a small design exercise or case study to complete, either remotely or during an interview, to evaluate your problem-solving skills and design thinking in a practical context.

• Final Interview: A discussion with the Design Lead or a senior leader to assess cultural fit, strategic thinking, and overall suitability for the role and company.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your expertise in consumer UX, FinTech (if applicable), and your ability to handle end-to-end design.

• Tell a Story: For each project, clearly outline the problem, your role, your process, the challenges, and the outcomes. Use visuals effectively to guide the viewer.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. This is crucial for operations and business impact.

• Highlight Figma Proficiency: Showcase complex examples of wireframes, prototypes, and any contributions to design systems within Figma.

• Emphasize Collaboration: Detail how you worked with cross-functional teams and managed feedback.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement and any constraints.

• Think Aloud: During the challenge, articulate your thought process, assumptions, and decisions.

• Focus on Process: Demonstrate your structured approach to problem-solving, not just the final solution.

• Consider Business Goals: Relate your design decisions back to the user needs and business objectives of Riverty.

📝 Enhancement Note: The interview process for a Senior UX role typically involves a strong emphasis on portfolio review and practical problem-solving. Candidates should be prepared to articulate their design process and demonstrate how their work delivers tangible business value.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, high-fidelity design, and design system management. Proficiency is a core requirement.

• User Research Tools: Experience with tools for surveys, interviews, usability testing platforms (e.g., UserTesting.com, Lookback), and analytics platforms.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or similar for understanding user behavior and product performance.

• Data Analysis Tools: Basic proficiency in interpreting data to inform design decisions.

CRM & Automation:

• CRM Systems: Awareness of how CRM systems (e.g., Salesforce) interact with customer-facing applications, though direct CRM management is unlikely to be a primary UX responsibility.

• Project Management Tools: Experience with tools like Jira, Asana, Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: Figma is explicitly mentioned as a required skill, making it a critical tool in the technology stack. The role also requires an understanding of user research, analytics, and project management tools common in product development and operations.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A core value, emphasizing understanding and designing for the needs of people and businesses. This translates to prioritizing empathy and user well-being in all design decisions.

• Data-Driven Insights: Decisions are informed by data and analysis, ensuring that design choices are not just intuitive but also validated and impactful.

• Collaboration: Working effectively across diverse, international, and cross-functional teams is paramount. Open communication and shared problem-solving are key.

• Innovation & Agility: Operating in FinTech requires a forward-thinking mindset, embracing new technologies and adapting quickly to market changes.

• Sustainability: A focus on creating sustainable financial services implies long-term thinking and responsible design practices.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with Product, Engineering, Service Design, and UX Writing teams, fostering a unified approach to product development.

• Open Communication: Encouraging feedback and constructive critique is vital for iterating on designs and improving team processes.

• Knowledge Sharing: The distributed and international nature of the team promotes sharing best practices, learnings, and insights across different regions and disciplines.

📝 Enhancement Note: The company culture emphasizes a strong user-first approach, data-informed decision-making, and collaborative teamwork, all of which are essential for successful operations and product delivery in the FinTech space.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A constant challenge in UX design, requiring strategic negotiation and creative problem-solving to satisfy both user requirements and business objectives within technical constraints.

• Navigating a Complex FinTech Landscape: The financial services industry is highly regulated and evolving rapidly, requiring designers to stay updated on trends, compliance, and emerging technologies.

• Managing a Distributed and Hybrid Team: Ensuring effective communication, collaboration, and a cohesive team culture across different locations and working arrangements can be challenging.

• Advocating for Design in a Data-Centric Environment: Continuously championing user-centered design principles and ensuring they are prioritized alongside data-driven quantitative insights.

Learning & Development Opportunities:

• Specialization: Opportunities to focus on specific areas like accessibility, advanced research methodologies, or FinTech UX nuances.

• Mentorship: Formal or informal mentorship from the Design Lead and senior team members, as well as the chance to mentor junior designers.

• Industry Exposure: Participation in FinTech conferences, UX workshops, and access to online learning platforms to stay abreast of industry best practices and emerging trends.

• Cross-Disciplinary Learning: Gaining insights into product management, engineering processes, and marketing strategies through close collaboration.

📝 Enhancement Note: This role presents opportunities to tackle complex design problems in a critical industry, with strong support for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with strict business or technical constraints. How did you approach it, and what was the outcome?" (Focus on your process, negotiation, and problem-solving skills.)

• "How do you stay updated on the latest UX trends, tools, and best practices, especially within the FinTech industry?" (Highlight continuous learning and industry engagement.)

• "Walk me through a challenging UX project from your portfolio. What made it challenging, how did you overcome it, and what did you learn?" (Be ready to deep-dive into your case study.) Company & Culture Questions:

• "What interests you about Riverty and our mission to create sustainable financial services?" (Research Riverty's values, recent news, and connect it to your own career aspirations.)

• "How do you contribute to fostering a human-centric design culture within a team or organization?" (Provide specific examples of advocating for users.)

• "How would you approach collaborating with engineers who may have different priorities or perspectives on design implementation?" (Showcase your communication and diplomacy skills.) Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically, typically following the project lifecycle: Problem -> Research -> Ideation -> Design -> Testing -> Outcome.

• Focus on "Why": For each design decision, clearly explain the rationale behind it, linking it back to user needs or business goals.

• Showcase Figma Skills: Be prepared to demonstrate your proficiency in Figma, perhaps by showing interactive prototypes or explaining your design system contributions.

• Quantify Results: Use metrics to demonstrate the impact of your work. If exact numbers aren't available, explain the intended impact and how you would measure it.

• Be Concise and Engaging: Respect the interviewer's time. Practice your presentation to ensure it's clear, engaging, and within the allotted time.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of the UX design process, strategic thinking, collaborative abilities, and the ability to articulate the business impact of design decisions.

📌 Application Steps

To apply for this operations-aligned UX position:

• Submit your application through the provided SmartRecruiters link, ensuring all required fields are completed accurately.

• Portfolio Customization: Carefully select 2-3 key projects from your portfolio that best align with the responsibilities of a Senior UX Designer in FinTech, emphasizing consumer-facing applications and end-to-end design processes. Tailor your presentation to highlight your Figma proficiency and research methodologies.

• Resume Optimization: Update your resume to prominently feature keywords such as "UX Design," "Figma," "User Research," "Prototyping," "Interaction Design," "FinTech," and "Cross-functional Collaboration." Quantify your achievements with metrics whenever possible, showcasing your impact.

• Interview Preparation: Practice articulating your design process and case studies clearly and concisely. Be ready to discuss your experience with user research, usability testing, and how you’ve advocated for user needs in previous roles. Prepare specific examples of collaboration with product and engineering teams.

• Company Research: Familiarize yourself with Riverty's mission, values, and its position within the Bertelsmann group. Understand their focus on sustainable financial services and human-centricity to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.