Senior UX Designer, Consumer (m/f/d)

📍 Job Overview

Job Title: Senior UX Designer, Consumer (m/f/d)

Company: Riverty (part of Bertelsmann group)

Location: Amsterdam, Netherlands / Berlin, Germany / Heerenveen, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: September 1, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the design of sustainable financial services by embedding human-centricity into consumer-facing products and experiences.

• Drive user understanding and advocacy across a diverse European customer base, ensuring relevance and usability of financial services.

• Lead end-to-end product design processes, from ideation and research to high-fidelity prototyping and implementation, aligning with business objectives and technical constraints.

• Foster a strong design culture and human-centric mindset by collaborating closely with cross-functional Product and Tech teams, and advocating for customer needs.

📝 Enhancement Note: This role is explicitly focused on the consumer side of financial services within Riverty, a FinTech company. The emphasis on "sustainable financial services" and "human-centricity" suggests a strategic imperative to design products that are not only functional but also ethically sound and deeply aligned with user needs, particularly in managing finances and debt. The mention of "keeping people and businesses in flow" and "payments made for them" points to a focus on seamless, intuitive financial management solutions.

📈 Primary Responsibilities

• Conduct comprehensive user research to gather insights, identify user needs, and translate findings into actionable design solutions that drive user engagement and satisfaction.

• Develop and iterate on end-to-end user flows, wireframes, and interactive prototypes using Figma to test and refine product functionality and user experience.

• Validate design effectiveness by ensuring solutions meet intended objectives and contribute to key business goals, including user adoption and retention.

• Analyze user feedback, performance metrics, and A/B test results to continuously improve the user experience across all consumer touchpoints and channels.

• Contribute to and leverage the company's design system, creating high-fidelity designs and reusable UI components to ensure consistency and scalability.

• Collaborate effectively with Product Managers, Engineers, Service Designers, UX Writers, and other stakeholders to ensure design alignment with strategic initiatives and technical feasibility.

• Act as a primary advocate for the customer, championing user needs and promoting a design-led, human-centric approach throughout the organization.

• Mentor junior designers, contributing to their growth and the overall development of the design team's capabilities.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The expectation to "gather and analyze information needed to produce and motivate a certain design" and "producing artefacts through research & analyzing insights" indicates a strong emphasis on data-driven design decisions. The role also involves significant stakeholder management and advocacy, crucial for a senior position in a cross-functional environment.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of professional experience in UX design, with a proven track record in designing consumer-facing digital products and services.

Required Skills:

• User Research & Analysis: Proficient in conducting various user research methodologies (e.g., interviews, surveys, usability testing) and translating insights into design requirements.

• End-to-End Product Design: Demonstrated experience leading the full product design lifecycle from concept ideation, user flows, wireframing, prototyping, to final implementation.

• Prototyping & Wireframing Tools: Advanced proficiency in Figma for creating wireframes, interactive prototypes, and high-fidelity mockups.

• Interaction Design & IA: Strong understanding of interaction design principles, information architecture, and usability best practices to create intuitive and seamless user experiences.

• Cross-functional Collaboration: Proven ability to work effectively with Product Managers, Engineers, and other stakeholders in a fast-paced, agile environment.

• Design Systems: Experience in leveraging and contributing to design systems and component libraries for consistent and scalable UI design.

• Human-Centric Design: Deep commitment to and practical application of human-centric design principles.

Preferred Skills:

• Mentorship: Experience mentoring junior designers and contributing to team growth.

• Complex Product Ecosystems: Experience partnering with multiple designers and stakeholders across complex product landscapes.

• FinTech/Financial Services: Prior experience designing for financial services, fintech products, or related industries.

• Product Frameworks & Technologies: Familiarity with agile product development frameworks and relevant technologies.

• B2B/B2C/B2B2C Experience: Exposure to designing for diverse business models.

• Accessibility Standards: Familiarity with WCAG guidelines and practical application in design solutions.

📝 Enhancement Note: The "Nice to have" section provides critical clues for candidates. Experience in financial services or fintech is highly desirable, suggesting that domain knowledge will be a significant advantage. Familiarity with B2B, B2C, and B2B2C products indicates the breadth of potential applications within Riverty. Accessibility (WCAG) is also a key differentiator, aligning with the "sustainable" and "human-centric" aspects of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies showcasing end-to-end product design projects, emphasizing problem definition, your role, design process, challenges faced, and quantifiable outcomes.

• Figma Proficiency: Demonstrations of your ability to create complex wireframes, interactive prototypes, and high-fidelity designs within Figma.

• User Research Integration: Evidence of how user research insights informed your design decisions and led to improved user experiences.

• Cross-functional Collaboration Examples: Portfolios that illustrate how you've collaborated with Product and Engineering teams to bring designs to life.

• Design System Contributions: Examples of contributions to or utilization of design systems, showcasing UI components and design consistency.

Process Documentation:

• Workflow Design: Showcase your ability to map out and optimize complex user journeys and workflows, particularly for financial management or payment processes.

• Usability Testing & Iteration: Document your process for conducting usability tests and how feedback was incorporated to iterate on designs.

• Design System Implementation: Illustrate how you've implemented or contributed to design systems to ensure consistency and efficiency.

• Metrics-Driven Improvement: Provide examples of how you've used data and performance metrics to measure the success of your designs and drive continuous improvement.

📝 Enhancement Note: For a Senior UX Designer role, especially in a regulated industry like FinTech, the portfolio is paramount. It needs to go beyond just aesthetics and demonstrate a deep understanding of user needs, business goals, and the practical application of design principles within a collaborative, iterative process. Quantifiable results and clear articulation of the design process are critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Berlin/Amsterdam with 5-10 years of experience, the estimated annual gross salary range is €65,000 - €90,000. This range can vary based on specific experience, qualifications, and negotiation.

Benefits:

• Flexible Working Conditions: Hybrid work model with 2 days/week in the office expectation, offering a balance between collaboration and remote flexibility.

• International Environment: Opportunity to work within a diverse, international team of over 4,000 employees representing nearly 80 nationalities across 11 countries.

• Professional Development: Access to learning opportunities, potential for mentorship, and contributing to a growing design team.

• Comprehensive Health & Wellness: Standard benefits likely include health insurance, paid time off, and potentially other wellness programs.

• Retirement Savings Plan: Contributions to a pension or retirement savings scheme.

• Employee Assistance Programs: Support services for personal and professional well-being.

Working Hours: Approximately 40 hours per week, with flexibility offered within the hybrid work model.

📝 Enhancement Note: Salary estimates are based on data from reputable job boards and salary aggregators for similar roles in major European tech hubs like Berlin and Amsterdam, considering the specified experience level and industry. Benefits are inferred from typical offerings at large, established companies within the tech/finance sector and the explicit mention of flexible working conditions.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Financial Services (part of Bertelsmann group's digital and services division). Riverty focuses on enabling flexible payments and simplifying financial management.

Company Size: Over 4,000 employees globally, with a significant international presence across 11 countries.

Founded: Riverty was established as a new brand consolidating various Bertelsmann financial services entities, with Bertelsmann itself being a long-standing global media conglomerate founded in 1835. This provides a blend of established corporate backing with a forward-thinking FinTech focus.

Team Structure:

• The Senior UX Designer reports to the Design Lead, Consumer.

• The role is part of an international team of UX designers, UI designers, service designers, and UX writers.

• Close collaboration is expected with cross-disciplinary consumer teams, including Product Managers and Engineers.

• The team operates in a "regionally-distributed-hybrid setup," emphasizing collaboration across different locations. Methodology:

• Human-Centric Design: A core philosophy, driving product development to meet user needs effectively and empathetically.

• Data-Driven Insights: Utilization of data and performance metrics to inform design decisions and measure impact.

• Agile Development: Implied through collaboration with Product and Tech teams, suggesting iterative design and development cycles.

• Cross-functional Collaboration: Emphasis on working seamlessly with various departments to achieve shared goals.

Company Website: https://www.riverty.com/

📝 Enhancement Note: Riverty aims to combine "empathy, advanced technology and data-driven insights." This suggests a culture that values both user-centricity and analytical rigor. Being part of Bertelsmann provides a stable foundation, while the FinTech focus implies a dynamic and innovative environment. The distributed hybrid setup points to a culture that embraces modern work practices.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a mid-to-senior level position. It requires significant autonomy, strategic thinking, and the ability to mentor others. The responsibilities go beyond task execution to include influencing design strategy and culture.

Reporting Structure: The role reports to the Design Lead, Consumer, placing it within a dedicated design function focused on consumer products. This structure allows for specialized guidance and career development within UX.

Operations Impact: The Senior UX Designer plays a critical role in shaping the user experience of Riverty's financial services, directly impacting customer acquisition, retention, satisfaction, and ultimately, the company's ability to achieve its mission of keeping people and businesses in financial flow. Their work directly influences how users perceive and interact with the brand.

Growth Opportunities:

• Leadership Development: Potential to move into lead roles, manage design projects, or even manage a team of designers as the company grows.

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or service design within the FinTech domain.

• Cross-functional Expertise: Gaining broader experience in product management, engineering, and business strategy through close collaboration.

• Mentorship: Formal or informal opportunities to mentor junior designers and contribute to the design community within Riverty and Bertelsmann.

📝 Enhancement Note: The "Senior" title implies a pathway for growth, either into management or becoming a deep subject matter expert. The FinTech industry is rapidly evolving, offering continuous learning opportunities. The connection to Bertelsmann could also open doors to broader career paths within the larger group.

🌐 Work Environment

Office Type: The company utilizes a hybrid workspace model, with offices designed for idea exchange and learning. The description suggests a modern, collaborative office environment supporting hybrid work.

Office Location(s): The role can be based in Amsterdam, Netherlands; Berlin, Germany; or Heerenveen, Netherlands, offering flexibility in location. The hybrid model requires approximately 2 days per week in the office.

Workspace Context:

• Collaborative Spaces: Offices are equipped to facilitate idea exchange, workshops, and team huddles, encouraging physical interaction for specific purposes.

• Technology Integration: Access to necessary design tools (like Figma) and likely other collaboration software to support hybrid workflows.

• Cross-functional Proximity: While distributed, the hybrid model is intended to foster in-person interaction with Product and Tech teams for key collaborative sessions.

Work Schedule: The standard working hours are approximately 40 per week. The hybrid arrangement allows for flexibility in structuring the work week, balancing office presence with remote work.

📝 Enhancement Note: The hybrid model is a key aspect, requiring candidates to be comfortable with a mix of in-office and remote work. The "twice a week expectation in the office" is a concrete detail for planning. The company's emphasis on "designed for exchanging ideas, learning from others" suggests a culture that values in-person collaboration for specific strategic activities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications and experience.

• Hiring Manager/Design Lead Interview: Discussion about your background, approach to UX design, and alignment with the team's philosophy. This is where your portfolio will likely be a central focus.

• Design Challenge/Exercise: A practical task, potentially involving a design problem related to consumer financial services, to assess your problem-solving skills, design process, and tool proficiency (e.g., Figma).

• Cross-functional Team Interview: Meeting with potential collaborators (Product Managers, Engineers) to evaluate your teamwork and communication skills.

• Final Interview: Potentially with a higher-level manager or stakeholder to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your thought process, research methodology, and how you arrived at your design solutions.

• Highlight Impact: Quantify the results of your work whenever possible (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores).

• Showcase Figma Skills: Be prepared to walk through your Figma files, demonstrating your proficiency in wireframing, prototyping, and component usage.

• Tailor to FinTech/Consumer: If possible, include projects relevant to financial services or consumer-facing applications that highlight your understanding of user needs in this domain.

• Explain Your Role: Clearly define your specific contributions, especially in team-based projects.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with common challenges and user needs in consumer financial services (e.g., debt management, payment processing, financial literacy).

• Practice Problem-Solving: Be ready to break down a complex problem, identify user needs, and propose a UX-driven solution.

• Articulate Your Strategy: Clearly explain the rationale behind your design choices, linking them back to user needs and business goals.

• Time Management: Practice completing design exercises within a given timeframe.

📝 Enhancement Note: Given the senior nature of the role and the emphasis on process, interviewers will likely scrutinize the candidate's portfolio for depth of thought, problem-solving capability, and quantifiable impact. The design challenge is a critical opportunity to demonstrate practical skills and strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as the primary tool for wireframing, prototyping, and high-fidelity designs. Proficiency is a must.

• User Research Tools: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Lookback, Maze).

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Collaboration Platforms: Tools like Slack, Microsoft Teams, or similar for communication and project management within a distributed team.

Analytics & Reporting:

• Product Analytics Tools: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or Pendo for tracking user behavior and measuring product performance.

• Data Visualization Tools: Experience with tools that help in understanding and presenting data insights, potentially Tableau or Power BI, though often integrated within product analytics platforms.

CRM & Automation:

• CRM Systems: While not a direct responsibility, understanding how UX designs integrate with CRM systems (like Salesforce) can be beneficial.

• Project Management Tools: Experience with tools such as Jira, Asana, or Trello for managing design tasks and project workflows.

📝 Enhancement Note: Figma is clearly the cornerstone of the design tool stack. Beyond that, the role implies a need for proficiency in user research platforms and an understanding of how design impacts product analytics. A candidate's ability to integrate with engineering workflows (e.g., using Jira) is also important.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A fundamental value, ensuring that user needs and empathy are at the forefront of all design decisions.

• Sustainability: Designing financial services that are not only effective but also responsible and long-term oriented.

• Data-Driven Decision Making: Relying on research and analytics to inform and validate design strategies.

• Collaboration & Transparency: Fostering an environment where ideas are shared openly, and cross-functional teams work cohesively.

• Continuous Improvement: A mindset of always seeking to enhance user experiences and optimize processes.

Collaboration Style:

• Cross-functional Integration: Working closely and actively with Product, Engineering, Service Design, and UX Writing teams.

• Advocacy & Influence: Proactively championing user needs and design best practices to influence stakeholders and product direction.

• Knowledge Sharing: A culture that encourages sharing insights, best practices, and learning from one another, especially in a distributed team.

• Iterative Design Culture: Embracing feedback loops and iterative development to refine designs and achieve optimal outcomes.

📝 Enhancement Note: The emphasis on "human-centricity" and "sustainability" points to a company that values ethical design and user well-being. The collaborative and data-driven aspects are crucial for success in a FinTech environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the inherent tension between creating ideal user experiences and meeting Riverty's business objectives within the FinTech landscape.

• Designing for Complex Financial Concepts: Simplifying intricate financial services and regulations into intuitive and accessible user interfaces for a broad consumer audience.

• Managing a Distributed Hybrid Team: Ensuring effective communication, collaboration, and design consistency across geographically dispersed team members and hybrid work setups.

• Adapting to FinTech Evolution: Staying ahead of rapid technological advancements and evolving user expectations in the dynamic FinTech industry.

Learning & Development Opportunities:

• FinTech Domain Expertise: Deepening knowledge of financial services, payment systems, and regulatory environments.

• Advanced UX Methodologies: Exploring and implementing cutting-edge UX research and design techniques.

• Leadership and Mentorship Skills: Developing capabilities in guiding junior designers and influencing strategic decisions.

• Cross-Industry Insights: Leveraging the broader Bertelsmann network for learning and understanding diverse business models and operational strategies.

📝 Enhancement Note: The challenges listed are typical for senior roles in innovative industries like FinTech. The growth opportunities highlight the potential for significant professional development, both in specialized UX skills and broader leadership competencies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex financial product for a consumer audience. What was your process, and what were the results?" (Focus on your problem-solving, user research, and impact).

• "How do you balance user needs with business objectives when designing a new feature? Can you provide an example from your portfolio?" (Demonstrate strategic thinking and negotiation skills).

• "How would you approach building and maintaining a design system for a consumer-facing FinTech product?" (Showcase understanding of scalability, consistency, and collaboration). Company & Culture Questions:

• "What interests you about Riverty and the FinTech industry specifically?" (Research Riverty's mission, values, and recent news).

• "How do you foster a human-centric design culture within a cross-functional team?" (Prepare examples of your advocacy and influence).

• "How do you stay updated on the latest UX trends and FinTech innovations?" (Highlight your commitment to continuous learning). Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative, clearly outlining the problem, your role, the process, key decisions, and the impact/solution.

• Quantify Everything: Use metrics to demonstrate the success of your designs (e.g., improved conversion, engagement, task completion rates).

• Showcase Figma Mastery: Be ready to navigate your Figma files, explaining your component usage, prototyping logic, and design system integration.

• Focus on "Why": For every design decision, be prepared to explain the rationale behind it, linking it to user needs or business goals.

• Address Challenges: Be open about challenges faced and how you overcame them, showcasing resilience and problem-solving skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, business acumen, and the ability to lead and influence. The portfolio presentation is your primary tool for showcasing these capabilities.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Tailor your Resume: Highlight experience in UX design, product design, user research, Figma proficiency, and any relevant FinTech or consumer product experience. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your end-to-end design process, problem-solving skills, and impact, with a focus on consumer-facing applications. Ensure Figma proficiency is evident.

• Prepare Your Narrative: Practice walking through your portfolio with clear explanations of your role, process, and outcomes. Be ready to discuss your approach to human-centric design and FinTech challenges.

• Research Riverty: Understand their mission, values, and target audience. Prepare thoughtful questions about their design culture, challenges, and team structure.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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