Senior UX and Product Designer - 3 Month FTC

📍 Job Overview

Job Title: Senior UX and Product Designer - 3 Month Fixed-Term Contract

Company: Superloop

Location: Sydney, New South Wales, Australia

Job Type: Full-Time, Fixed-Term Contract

Category: Product Design / UX Design / Marketing Operations

Date Posted: May 27, 2026

Experience Level: Mid-Senior Level (7+ years)

Remote Status: Hybrid (3 days/week in office)

🚀 Role Summary

• This role is crucial for enhancing the end-to-end customer journey, bridging marketing, UX, CRO, and content design to create seamless digital experiences across Superloop's web, app, and customer platforms.

• You will be instrumental in designing and optimizing user experiences for enterprise-grade software and platforms, ensuring campaigns translate into effective digital interactions that drive customer value.

• A key focus will be on leveraging and testing new AI workflows and tools within the design process, alongside established industry-standard tools like Figma and Adobe Creative Suite.

• The position requires a strong understanding of conversion optimization strategies and digital product analytics to inform design decisions and improve engagement metrics.

📝 Enhancement Note: While the title is "Senior UX and Product Designer," the "Business Unit Overview" and "Key Responsibilities" clearly indicate a strong tie-in to marketing operations and customer journey management. This role is expected to work closely with marketing teams to ensure design initiatives directly support acquisition, conversion, and retention goals, making it a hybrid UX/Product Design and Marketing Operations function. The fixed-term nature suggests a project-driven need, likely focused on a specific initiative like a platform enhancement, campaign rollout, or new feature development.

📈 Primary Responsibilities

• Partner with Product Managers, Engineers, Product Strategists, and Writers to meticulously define user problems, establish project goals, map comprehensive user flows, prototype intuitive interactions, and drive innovative, user-centric solutions.

• Oversee the complete end-to-end design process for both product design and marketing-driven initiatives, fostering close collaboration with a multidisciplinary team including designers, writers, developers, and project managers.

• Proactively scope and plan project work in close alignment with Product Managers and Engineers, contributing to the definition of efficient design processes and realistic project timelines.

• Cultivate and maintain robust relationships with key stakeholders across core product teams and broader business units, demonstrating exceptional communication and stakeholder management skills.

• Apply a range of user research methodologies to gain deep insights into user needs, business objectives, and technical constraints, ensuring designs are both desirable and feasible.

• Design and refine enterprise-grade software and platforms, navigating complex business environments and diverse stakeholder expectations to deliver user-friendly solutions.

• Integrate and evaluate new AI workflows and tools (e.g., Figma Make, Claude) to streamline and enhance existing design processes, promoting efficiency and innovation.

• Utilize Figma, including its component libraries, and other industry-standard design and research tools to their full potential for creating high-fidelity designs and interactive prototypes.

• Contribute significantly to the design of Superloop's websites, mobile applications, and customer self-service dashboards, ensuring a consistent and high-quality user experience.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic product thinking and tactical execution within a marketing context. The requirement to "manage the end-to-end design process across design and marketing initiatives" highlights the operations aspect, ensuring that design outputs are aligned with marketing campaigns and customer journey objectives. The mention of AI tools suggests a forward-thinking approach to design operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is often preferred for senior roles. Equivalent practical experience is highly valued.

Experience:

• A minimum of 7 years of dedicated experience in product design, specifically within a software development environment.

• Proven track record of managing the entire design lifecycle, from initial concept and research to final implementation and iteration.

Required Skills:

• Strong Portfolio: A compelling portfolio showcasing a breadth of UX, visual, and interaction design skills across various digital products, demonstrating problem-solving capabilities and design thinking.

• Figma Proficiency: Expert-level knowledge of Figma, including the creation and utilization of component libraries, auto layout, and collaborative features.

• Adobe Creative Suite: Advanced proficiency in Adobe Creative Suite applications (e.g., Photoshop, Illustrator, After Effects) for asset creation and visual design refinement.

• User Research & Analysis: Demonstrated ability to apply research methods to understand user needs and business goals, and strong understanding of digital product analytics (e.g., Google Analytics, Hotjar, Tealeaf) to inform design decisions.

• Conversion Optimization: Solid understanding of Conversion Rate Optimization (CRO) strategies and how to apply them to digital product design to drive desired user actions.

• Design Systems: Experience in developing and maintaining design systems, including establishing and adhering to UI standards for color, typography, iconography, and imagery.

• Stakeholder Management: Excellent communication, presentation, and stakeholder management skills, with the ability to effectively influence and collaborate with diverse teams and leadership.

• Prototyping & Wireframing: Skill in creating sketches, wireframes, and high-fidelity interactive prototypes to effectively communicate design concepts and user flows.

• Accessibility Standards: A sharp eye for detail across all aspects of digital products, with a strong understanding and practical application of accessibility standards (WCAG A, AA, and AAA).

Preferred Skills:

• Experience with AI-driven design tools and workflows (e.g., Figma Make, Claude).

• Familiarity with the telecommunications (telco) industry and its specific user needs and technical considerations.

• Experience with Infrastructure-on-Demand platforms or similar complex service models.

• Knowledge of customer journey mapping and optimization techniques.

📝 Enhancement Note: The emphasis on a "strong portfolio" and "7+ years of experience" positions this as a senior-level role demanding a high degree of autonomy and strategic input. The inclusion of specific analytics tools (GA, Hotjar, Tealeaf) and AI tools (Claude) indicates a need for modern, data-informed design practices and a willingness to experiment. The mention of "commercial outcomes" alongside design excellence suggests that the candidate must balance user needs with business objectives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX & Interaction Design Case Studies: Detailed case studies showcasing your process from problem definition through to solution, including user research, journey mapping, wireframing, prototyping, and final UI design. Highlight challenges faced and how they were overcome.

• Visual Design Examples: Showcase high-fidelity mockups and UI designs for websites, mobile applications, or dashboards, demonstrating brand consistency, aesthetic appeal, and attention to detail.

• Design System Contributions: Examples of contributions to or creation of design systems, including style guides, component libraries, and UI pattern documentation.

• Conversion Optimization Impact: Case studies or examples that demonstrate how your design decisions have directly contributed to improved conversion rates, engagement metrics, or other key performance indicators. Quantifiable results are highly valued.

• Prototyping Skills: Demonstrations of interactive prototypes, ideally built in Figma, that effectively communicate user flows and interaction design.

Process Documentation:

• User Flow Diagrams: Examples of clear and concise user flow diagrams that illustrate complex user journeys across digital platforms.

• Wireframing & Information Architecture: Showcase wireframes that effectively organize content and functionality, demonstrating a strong understanding of information architecture.

• Design Process Overviews: Brief descriptions of your typical design process, including how you incorporate research, collaboration, iteration, and feedback into your workflow. This should highlight efficiency and a structured approach.

📝 Enhancement Note: For a Senior UX/Product Designer role, especially on a fixed-term contract, the portfolio is paramount. It needs to clearly demonstrate not just design capability but also strategic thinking, problem-solving skills, and the ability to deliver tangible results, particularly in conversion optimization and user engagement. The emphasis on process documentation should reflect an organized and repeatable methodology.

💵 Compensation & Benefits

Salary Range:

Given the Senior UX and Product Designer title, 7+ years of experience, and Sydney location, the estimated salary range for this 3-month FTC role would likely fall between AUD $120,000 to $160,000 per annum (pro-rata). This range can vary based on the candidate's specific skills, the complexity of the projects, and the urgency of the contract.

Benefits:

• Free Home Broadband: Access to Superloop's core connectivity services at no cost.

• Free Mobile SIM Plan: A complimentary mobile service plan.

• Flexibility: A hybrid work model with a structured requirement of 3 days per week in the office, offering a balance between in-person collaboration and remote work.

• On-site Perks: Complimentary lunch provided on Wednesdays, along with snacks and donuts, fostering a positive and engaging office environment.

• Diverse and Inclusive Culture: Opportunity to work within a company that actively promotes diversity and inclusion, valuing unique backgrounds and perspectives.

• Professional Development: Gain valuable skills and build essential relationships within the telecommunications and tech industries, enhancing career prospects both within Superloop and beyond.

Working Hours:

The role is Full-Time, which typically equates to approximately 38-40 hours per week. While there's a hybrid arrangement, the core working hours will align with standard business operations, with flexibility expected to meet project deadlines.

📝 Enhancement Note: For a fixed-term contract, the salary is often negotiated as a daily or hourly rate, or a pro-rata annual salary. The provided range is an estimate for a full-time equivalent. Benefits like free broadband and mobile are significant perks in the telco industry. The hybrid arrangement with specified office days is a key detail for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Internet Service Provision. Superloop operates within a dynamic and competitive market, focused on providing connectivity and digital services to consumers and businesses across Australia. The company leverages its own physical infrastructure, including fibre and subsea cables, to offer competitive services.

Company Size: Superloop is a publicly listed company (ASX: SLC) with a significant operational footprint. The company size suggests a structured organization with established processes but also potential for agility, especially within specific business units.

Founded: Superloop was founded in 2014 and has been listed on the ASX since 2015. This relatively recent founding indicates a modern, growth-oriented company that has rapidly scaled its operations and infrastructure.

Team Structure:

• Business Unit Focus: The role sits within a specialized business unit that integrates marketing, UX, CRO, content, and journey design. This unit is responsible for the entire customer lifecycle, from acquisition to retention.

• Cross-Functional Collaboration: You will work closely with Product Managers, Engineers, Product Strategists, Writers, Designers, Data Analysts, and members of the Adobe-powered marketing ecosystem. This requires strong collaboration and communication skills.

• Reporting: While not explicitly stated, a Senior UX/Product Designer typically reports to a Head of Product, Design Lead, or a Product Marketing Manager within such a unit.

Methodology:

• Customer-Centric Design: The team's approach is centered on creating connected and personalized experiences across all customer touchpoints.

• Data-Driven Optimization: Emphasis on using data from digital product analytics and CRO strategies to inform design decisions and measure impact.

• Agile & Iterative Processes: Working closely with engineering and product teams implies an agile or iterative development methodology, where design plays a continuous role.

• Technology Integration: The team leverages modern marketing technology (Adobe ecosystem) and is encouraged to explore new tools like AI for design.

Company Website: www.superloop.com

📝 Enhancement Note: The company's purpose ("enable better internet for Australian homes and businesses") and its focus on leveraging physical infrastructure for challenger retail brands provide context for the design work. The integrated business unit structure suggests a collaborative environment where design directly influences marketing and product outcomes.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating significant responsibility and autonomy. The role requires a seasoned professional capable of leading design initiatives, mentoring junior team members (if any), and influencing strategic decisions related to the customer experience and product development. The fixed-term nature implies a focus on delivering specific project outcomes within the contract period.

Reporting Structure: The role will likely report into a senior leader within the integrated Business Unit, such as a Head of Product, Design Director, or a senior Product Marketing Manager. This structure places the designer at a critical intersection of product development and customer engagement strategies.

Operations Impact: As a Senior UX/Product Designer focused on the end-to-end customer journey, your work will directly impact:

• Customer Acquisition: Designing intuitive onboarding and initial user experiences.

• Conversion Rates: Optimizing digital interfaces for higher conversion on websites and applications.

• Customer Engagement & Retention: Creating seamless and valuable experiences that encourage long-term use and loyalty.

• Brand Perception: Ensuring a consistent, high-quality, and user-friendly brand representation across all digital touchpoints.

• Operational Efficiency: Streamlining user interactions and self-service capabilities to reduce support load.

Growth Opportunities:

• Project Leadership: Leading significant design projects within the 3-month contract timeframe, showcasing project management and delivery capabilities.

• Skill Expansion: Gaining hands-on experience with emerging AI design tools and advanced analytics platforms.

• Industry Exposure: Deepening expertise in the telecommunications sector and its unique user challenges.

• Portfolio Enhancement: Delivering impactful work that significantly bolsters your professional portfolio with demonstrable results.

• Networking: Building relationships with key stakeholders in a publicly listed tech/telco company.

📝 Enhancement Note: The fixed-term nature means growth is likely focused on skill acquisition, project impact, and portfolio building rather than long-term internal advancement within this specific contract. However, successful performance could lead to further contract extensions or opportunities within Superloop or its network.

🌐 Work Environment

Office Type: Superloop maintains physical office locations, indicating a preference for collaborative work environments. The hybrid model specifically requires 3 days per week in the office, suggesting a structured approach to in-person interaction.

Office Location(s): The primary office location specified is Sydney, New South Wales, Australia, at Shelley Street. This implies a central business district location, likely offering good access to public transport and amenities.

Workspace Context:

• Collaborative Spaces: The office environment is expected to facilitate collaboration, with opportunities for brainstorming sessions, workshops, and team meetings with Product Managers, Engineers, and Marketing stakeholders.

• Technology & Tools: Access to standard office technology, high-speed internet, and the necessary software licenses (Figma, Adobe CC) will be provided. The company also encourages the use of new AI tools.

• Team Interaction: Regular face-to-face interaction with your immediate team and cross-functional colleagues is a key component of the hybrid model, fostering stronger working relationships and knowledge sharing.

Work Schedule: The role is full-time, typically 38-40 hours per week. The hybrid arrangement allows for flexibility, with 3 days in the office and the remaining 2 days remote. This schedule is designed to balance focused individual work with collaborative team activities and in-person stakeholder engagement.

📝 Enhancement Note: The hybrid model with a specific number of office days is a key aspect of the work environment. Candidates should be comfortable working both independently and collaboratively in a structured office setting for a portion of the week.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A preliminary call with a recruiter or hiring manager to assess basic qualifications, experience, and cultural fit. This is a good opportunity to confirm understanding of the role's scope and contract terms.

2. Portfolio Presentation & Interview: A more in-depth session where you will present your portfolio, discussing key projects, your design process, and how you've achieved desired outcomes (especially regarding conversion and user experience). This will likely involve discussing specific case studies.

3. Technical/Skills Assessment: Potentially a design challenge or a deep dive into specific skills (e.g., Figma capabilities, understanding of analytics tools, problem-solving scenarios related to user flows).

4. Stakeholder Interviews: Meetings with key stakeholders (e.g., Product Managers, Engineering Leads, Marketing Leads) to assess collaboration style, communication skills, and strategic thinking.

5. Final Decision: Offer extended based on overall assessment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase your UX, product design, and CRO skills relevant to Superloop's business (digital products, customer journeys, conversion optimization).

• Focus on Process & Impact: For each project, clearly articulate the problem, your role, your design process (research, ideation, iteration, testing), and the measurable outcomes (e.g., increased conversion rates, improved user satisfaction, reduced task completion time). Use data and metrics wherever possible.

• Highlight Collaboration: Be prepared to discuss how you worked with cross-functional teams (product, engineering, marketing) and managed stakeholders.

• Demonstrate Tool Proficiency: Showcase examples of your work in Figma and mention how you've utilized other relevant tools (Adobe CC, analytics platforms).

• Address AI Integration: If you have experience with AI design tools, be ready to discuss how you've leveraged them to enhance efficiency or outcomes.

• Keep it Concise: Aim for clear, impactful storytelling. Be ready to walk through your process and rationale efficiently.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the brief, the target users, and the business objectives.

• Think Aloud: During any live design exercises, articulate your thought process, assumptions, and decisions. This is as important as the final output.

• Prioritize: Focus on the most critical aspects of the problem within the given time constraints. It's better to solve a core part of the problem well than to superficially address many aspects.

• Consider Operations: Think about how your design would integrate into existing systems and workflows, and how its success would be measured (operations impact).

📝 Enhancement Note: The fixed-term contract nature may mean the interview process is more condensed. A strong, results-oriented portfolio is crucial for demonstrating immediate value. Be prepared to discuss how your design work contributes to business objectives and operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Expertise in component libraries and advanced features is expected.

• Adobe Creative Suite: Proficiency in Photoshop, Illustrator, and potentially After Effects for asset creation, visual refinement, and motion design.

• Prototyping Tools: Figma's prototyping capabilities are key, but experience with other tools like InVision or Adobe XD might also be beneficial.

Analytics & Reporting:

• Google Analytics (GA): For understanding user behavior on websites and tracking conversion funnels.

• Hotjar / Tealeaf: For heatmaps, session recordings, and deeper user behavior analysis to identify usability issues and conversion bottlenecks.

• Other Digital Product Analytics Platforms: Familiarity with similar tools used for tracking user engagement and performance metrics.

CRM & Automation:

Emerging Tools:

• AI Workflows & Tools: Specific mention of Figma Make and Claude indicates an interest in AI-assisted design, content generation, or research synthesis. Familiarity or a willingness to learn and experiment with these is a plus.

📝 Enhancement Note: The emphasis on Figma and Adobe CC is standard for UX/Product Design. The inclusion of specific analytics tools (GA, Hotjar, Tealeaf) and emerging AI tools highlights the role's data-driven and forward-thinking nature, crucial for optimizing customer journeys and conversion rates.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of Superloop's customers, ensuring all digital experiences are user-centric.

• Innovation & Agility: Encouragement to explore and test new ideas, tools (like AI), and processes to drive continuous improvement and stay ahead in a competitive market.

• Collaboration & Communication: Valuing teamwork and open communication across diverse disciplines (design, product, engineering, marketing) to achieve shared goals.

• Data-Driven Decision Making: Using insights from analytics and user research to inform design choices and measure the effectiveness of implemented solutions.

• Quality & Detail: A commitment to high standards in design execution, from user flows and interaction design to visual aesthetics and accessibility.

Collaboration Style:

• Cross-Functional Integration: The team operates through close collaboration between design, product management, engineering, and marketing. Expect to work within agile teams, participating in stand-ups, sprint planning, and retrospectives.

• Feedback-Oriented: A culture that likely encourages constructive feedback on designs and processes to foster continuous improvement.

• Shared Ownership: While specialized, there's a sense of shared ownership over the customer journey and product success, requiring designers to understand and contribute to broader business objectives.

📝 Enhancement Note: The company's emphasis on a "diverse and inclusive culture" is a core value. For this role, the collaborative and data-driven aspects are particularly relevant, as the designer will be deeply embedded within cross-functional teams working on customer-facing products and marketing initiatives.

⚡ Challenges & Growth Opportunities

Challenges:

• Fixed-Term Contract Pressure: Delivering significant impact and completing key project milestones within a 3-month timeframe requires strong time management, prioritization, and efficiency.

• Balancing Stakeholder Needs: Navigating the requirements and expectations of multiple stakeholders (Product, Engineering, Marketing, Business) to create cohesive and effective designs.

• Integrating AI Tools: Effectively incorporating new and potentially unproven AI workflows into established design processes without compromising quality or efficiency.

• Complex Product Ecosystem: Designing for enterprise-grade software and platforms within the telecommunications industry, which can involve intricate user flows and technical constraints.

• Rapid Iteration: The fast-paced nature of digital product development and marketing campaigns may require quick turnaround times for design revisions.

Learning & Development Opportunities:

• AI Design Tool Mastery: Gaining practical experience and developing expertise in using AI tools to enhance design productivity and creativity.

• CRO & Analytics Deep Dive: Further honing skills in conversion rate optimization and interpreting digital product analytics to drive measurable business outcomes.

• Telco Industry Insights: Developing a deeper understanding of the unique challenges and opportunities within the telecommunications sector.

• Cross-Functional Collaboration Experience: Enhancing skills in working effectively within diverse, cross-functional teams, particularly those integrating marketing and product functions.

• Portfolio Impact: Successfully completing a high-profile project within a limited timeframe will significantly enhance your professional portfolio.

📝 Enhancement Note: The primary growth opportunity lies in demonstrating rapid impact and adaptability within a defined period, leveraging new technologies, and strengthening your portfolio with tangible results.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you solved through UX and product design. What was your process, what challenges did you face, and what were the measurable outcomes?" (Focus on your process, data, and impact).

• "How do you approach designing for conversion optimization? Can you share an example where your design decisions directly led to improved conversion rates?" (Highlight your understanding of CRO principles and analytics).

• "Discuss your experience with design systems. When have you contributed to or built one, and how do you ensure consistency across multiple products and platforms?" (Showcase your ability to scale design).

• "How do you manage conflicting feedback or requirements from different stakeholders (e.g., Product vs. Marketing vs. Engineering)?" (Demonstrate negotiation and communication skills).

Company & Culture Questions:

• "What interests you about Superloop and our mission to enable better internet?" (Research Superloop's recent news, values, and market position).

• "How do you see your role contributing to our integrated customer journey approach, bridging marketing and product design?" (Connect your skills to the business unit's objectives).

• "Describe your ideal hybrid work environment. How do you ensure productivity and collaboration when working remotely versus in the office?" (Align with the 3-day office requirement).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear story arc: Problem -> Your Role & Process -> Solution -> Results & Learnings.

• Quantify Impact: Use metrics (conversion rates, engagement, task completion times, NPS scores) to demonstrate the business value of your design work.

• Highlight Collaboration: Be ready to discuss how you partnered with Product Managers, Engineers, and Marketing teams.

• Showcase Figma Mastery: Prepare to verbally walk through key screens or interactions within a Figma prototype.

• Address AI Integration: If you have examples of using AI tools, present them as innovative approaches to problem-solving or efficiency.

• Be Concise and Engaging: Practice your presentation to ensure it fits within the allotted time and keeps the audience engaged. Be prepared for questions that probe deeper into your decision-making process.

📝 Enhancement Note: Given the senior level and fixed-term nature, expect interviewers to focus heavily on your ability to deliver results quickly, your strategic thinking, and your experience with tools and processes that drive conversion and customer engagement. Be ready to discuss both the "what" (your designs) and the "why" (your rationale and impact).

📌 Application Steps

To apply for this Senior UX and Product Designer (3 Month FTC) position:

• Submit your application through the provided link on the Superloop careers page (https://superloop-1733718881.teamtailor.com/jobs/7801783-senior-ux-and-product-designer-3-month-ftc).

• Tailor Your Resume: Highlight your 7+ years of experience in product design, specifically mentioning your expertise in UX, UI, interaction design, CRO, and digital product analytics. Emphasize achievements with quantifiable results.

• Curate Your Portfolio: Select 3-4 of your most relevant projects that showcase your end-to-end design process, problem-solving skills, and impact on conversion and user experience. Ensure it includes examples of Figma work and, if possible, AI tool integration.

• Prepare Your Case Studies: For each portfolio project, be ready to articulate the problem, your process, your specific contributions, and the measurable outcomes. Practice presenting these concisely and compellingly.

• Research Superloop: Understand their business (telco, infrastructure, challenger brands), their mission, and their recent activities. Familiarize yourself with their website and app to understand their current user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding salary and specific interview processes, should be verified directly with the hiring organization. The fixed-term nature of this role means candidates should confirm contract duration, potential for extension, and payment terms.