Senior Product Designer – Provider Portals

📍 Job Overview

Job Title: Senior Product Designer – Provider Portals

Company: Exact Sciences

Location: Madison, WI, United States (with flexibility for San Diego, CA; Milwaukee, WI; Minneapolis, MN; Chicago, IL)

Job Type: FULL_TIME

Category: Product Design / UX Design

Date Posted: 2026-06-10

Experience Level: 5-10 Years

Remote Status: Hybrid/Remote Eligible

🚀 Role Summary

• Design and deliver innovative, customer-centric digital journeys for provider portals, focusing on a holistic service design approach that integrates all customer touchpoints.

• Drive the realization of UX strategy and vision for specific customer journeys within the Provider Experience, ensuring alignment with business, user, and technology requirements.

• Collaborate extensively with cross-functional teams, including strategists, researchers, product managers, and engineers, to translate complex requirements into intuitive and effective user experiences.

• Facilitate the creation, adoption, and ongoing refinement of design systems, information architectures, and user task flows, ensuring a consistent and high-quality user experience.

• Champion human-centered design principles and agile methodologies to iterate rapidly on designs, conduct usability testing, and ensure the practical and creative quality of user experiences.

📝 Enhancement Note: While the title is "Senior Product Designer," the core responsibilities and required skills heavily emphasize User Experience (UX) and Service Design, particularly within the context of digital portals. The role is deeply embedded in the Customer & Digital Experience (CDX) team, focusing on the user's journey and interaction with Exact Sciences' provider-facing platforms. This suggests a strong emphasis on the "design" aspect of product development from a user-centric perspective, rather than purely product strategy or feature definition.

📈 Primary Responsibilities

• Service Design & Journey Mapping: Collaborate with CDX Strategists, Researchers, and Experience Management teams to produce integrated Service Blueprints for provider journeys, encompassing all digital and physical touchpoints and cross-Customer Type interactions.

• User Research Integration: Assist in the design, execution, and incorporation of user research findings into the iterative design process for provider journeys, ensuring solutions are grounded in user needs and behaviors.

• Vision & Concept Communication: Employ Design Thinking, storytelling techniques, and conceptual prototypes to effectively convey the vision, flow, and features of new and improved provider portal functionalities to stakeholders at all levels.

• Information Architecture & Design Systems: Facilitate the creation and adoption of robust design systems, website interaction models, information architectures, user task flows, and screen designs, transforming complex data into intuitive visualizations and user interfaces.

• Prototyping & Usability Testing: Lead ideation and sketching for storyboards, and create low- to medium-fidelity prototypes to test proposed journey designs and user flows, incorporating feedback from rapid iterative usability testing.

• Best Practice Advocacy: Support the adaptation and advocacy of enterprise-wide UX best practices, standards, principles, and design thinking processes for UX, Product, and Engineering teams, ensuring consistent quality and user-centricity.

• Cross-Functional Collaboration: Foster active collaboration with Strategy, Product, and Engineering leadership to remove impediments, align on the overall Experience vision, and ensure the successful delivery of Objectives and Key Results (OKRs) for provider experiences.

• UX Vision Advocacy: Actively advocate for the UX vision of specific provider experiences and journeys, ensuring user needs remain central to product development.

• Company Values & Compliance: Uphold Exact Sciences' mission and values (accountability, innovation, integrity, quality, teamwork) and comply with the company's Quality Management System policies and procedures, demonstrating an inclusion mindset.

📝 Enhancement Note: The responsibilities highlight a strong focus on service design and holistic customer journeys, extending beyond typical UX design roles. The emphasis on "Service Blueprints" and integrating physical/digital touchpoints suggests a strategic approach to customer experience management. The role also involves significant advocacy and cross-functional leadership, even at a senior individual contributor level.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Marketing, Business, Life Sciences, Engineering, or a related field.

• OR High School Diploma/GED with 4+ years of relevant experience in lieu of a Bachelor's degree. Experience:

• Minimum of 4+ years of experience working as a UX Designer, with significant exposure to Agile/Scrum/Kanban methodologies.

• Proven experience in applying modern user experience design, discovery, and delivery techniques.

• Demonstrated experience in creating accessible, inclusive, and equitable designs.

• Experience utilizing design systems (e.g., Material, Carbon, Fluent).

• Experience working with strategists, product managers, engineers, researchers, and Subject Matter Experts (SMEs) in collaborative environments.

• Experience mentoring more junior UX Designers (preferred).

• Experience in healthcare, wellness, or digital health (preferred).

• Experience with service design (both digital and physical) and operations (preferred).

• Experience with both B2C and B2B products and/or services (preferred). Required Skills:

• UX Design Expertise: Proficient in applying human-centered design and design thinking methodologies to create intuitive user experiences.

• Prototyping & Wireframing: Skilled in creating low- to medium-fidelity prototypes, wireframes, and mockups using industry-standard tools.

• Design Tools Proficiency: Expertise with design and user experience platforms and tools, including Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, InDesign), and Miro for collaboration.

• Technical Understanding: Strong knowledge of HTML, CSS, and JavaScript, with a demonstrated understanding of the current web and mobile technology landscape.

• Information Architecture: Ability to define and structure complex information into clear, navigable hierarchies.

• User Research Acumen: Familiarity with user research methodologies and the ability to integrate findings into the design process.

• Agile Methodologies: Experience working within Agile, Scrum, or Kanban frameworks.

• Communication Skills: Strong written and verbal communication skills, capable of adapting messaging to diverse audiences, from team members to senior leadership.

• Problem-Solving & Analytical Skills: Ability to analyze complex requirements, identify user pain points, and develop data-driven UX strategies.

• Collaboration & Teamwork: Proven ability to build relationships, motivate teams, and engage in constructive, collaborative solutioning.

• Organizational Skills: Strong organizational and time management skills with a proactive and logical approach to workload, capable of working independently and within a team.

Preferred Skills:

• Service Design: Experience in holistic service design that spans digital and physical touchpoints, including an understanding of operational impacts.

• Healthcare/Digital Health Domain: Familiarity with the complexities and specific user needs within the healthcare or digital health sectors.

• B2B/B2C Product Experience: Experience designing for both business-to-consumer and business-to-business audiences.

• React Framework: Familiarity with React framework for front-end development.

• Mentorship: Experience guiding and developing junior UX designers.

📝 Enhancement Note: The "Senior" title is supported by the 4+ years of experience requirement and the expectation of mentoring junior designers. The emphasis on "Service Design" and "operations" in the preferred qualifications suggests that candidates with a broader understanding of how customer experiences integrate with business processes will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Impact: Showcase 3-5 detailed case studies demonstrating the design process, problem-solving approach, and measurable impact of your UX design work, particularly for digital platforms or complex workflows.

• Process Documentation: Clearly articulate your design process, including user research, ideation, wireframing, prototyping, usability testing, and iteration phases for each case study.

• Systemic Thinking: Highlight examples where you've contributed to or utilized design systems, information architectures, or service blueprints to ensure consistency and scalability across digital products.

• Problem-Solving Demonstrations: Present specific examples of complex user, business, or technical requirements you've translated into elegant and effective UX solutions.

• Collaboration Evidence: Include examples of how you've collaborated with cross-functional teams (Product, Engineering, Research, Strategy) to achieve design goals.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you've mapped and optimized user workflows, focusing on efficiency, clarity, and user satisfaction.

• Iterative Design & Testing: Detail your approach to iterative design, including the methods used for rapid prototyping and user feedback collection (e.g., usability testing, A/B testing).

• Design System Contribution: Illustrate your experience with contributing to, utilizing, or advocating for design systems, showcasing an understanding of component-based design and scalability.

• Accessibility & Inclusivity: Demonstrate how accessibility and inclusive design principles were integrated into your design and development processes.

📝 Enhancement Note: For a Senior Product Designer role emphasizing UX and Service Design, a portfolio must go beyond static mockups. It needs to demonstrate a strategic understanding of the design process, the ability to tackle complex problems, and evidence of measurable impact. Highlighting contributions to design systems and experience with service design will significantly strengthen an application.

💵 Compensation & Benefits

Salary Range:

• National Range: $101,000 - $172,000 annually

• California Range: $109,200 - $163,800 annually

• Explanation: This range reflects the Senior Product Designer role's experience level (5-10 years) and the specialized skills in UX/Service Design. The national range is broader due to varying cost of living and market demand across the US, while the California range is more specific, reflecting higher regional compensation expectations. Exact Sciences provides a national salary range, with adjustments for specific high-cost locations like California.

• Research Methodology: Salary estimates are based on aggregated data from industry salary surveys, job board analyses for similar "Senior UX Designer" or "Senior Product Designer" roles in the US, and specific data points provided for national and California markets. The range accounts for the mid-to-senior level of the role, with potential for higher compensation based on specialized skills (e.g., healthcare UX, service design) and performance.

Benefits:

• Comprehensive Health Coverage: Medical, prescription drug, dental, and vision insurance plans.

• Work-Life Balance Support: Generous paid time off (vacation, holidays, volunteering, personal time), and paid leave for parents and caregivers.

• Financial Security: Retirement savings plan to support long-term financial goals.

• Wellness Programs: Access to wellness support resources to promote employee health and well-being.

Working Hours:

• Standard full-time hours are assumed to be 40 hours per week.

• The role's hybrid/remote eligibility indicates potential flexibility in work schedule, allowing for adaptation to personal needs within team collaboration requirements.

📝 Enhancement Note: The provided salary ranges are specific to national and California markets, indicating the company's awareness of regional compensation differences. The benefits package is robust, emphasizing work-life balance and employee well-being, which is attractive to experienced design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Biotechnology / Healthcare Diagnostics. Exact Sciences is a leader in cancer diagnostics, providing solutions for prevention, detection, and treatment guidance. This industry context implies a mission-driven environment focused on patient outcomes and scientific innovation.

Company Size: Exact Sciences is a large enterprise, indicated by its numerous locations and the structured nature of its job postings and internal systems (e.g., Workday). This size suggests opportunities for cross-functional collaboration, established processes, and potential for career advancement within a stable organization.

Founded: Exact Sciences was founded in 1995. This history indicates a mature company with established operations and a track record in the life sciences sector, offering stability and depth of experience.

Team Structure:

• Customer & Digital Experience (CDX) Team: This role sits within the CDX team, which is responsible for defining and delivering customer-centric journeys across all channels.

• Cross-Functional Collaboration: The role requires close collaboration with CDX Strategists, CDX Researchers, Experience Management & Capability teams, Product Managers, Engineers, and SMEs.

• Reporting: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, UX Manager, or Director within the CDX organization, with the potential for matrixed reporting related to specific product initiatives.

Methodology:

• Customer-Centricity: The team operates with a strong customer-centric and digital-first approach, prioritizing user needs and journeys.

• Agile Development: Familiarity with Agile/Scrum/Kanban methodologies is required, indicating a fast-paced, iterative development environment.

• Design Thinking & Service Design: The team utilizes Design Thinking and Service Design principles to create holistic customer experiences that span multiple touchpoints.

Company Website: https://www.exactsciences.com/

📝 Enhancement Note: The company's focus on cancer diagnostics provides a strong mission and purpose. The large company size and dedicated CDX team suggest a well-resourced environment for design and a structured approach to customer experience. The emphasis on Agile and Design Thinking aligns with modern product development practices.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a strong individual contributor role with significant autonomy and responsibility for designing user experiences for critical provider-facing digital products. It implies a need for advanced design skills, strategic thinking, and the ability to mentor junior team members.

Reporting Structure: The role is part of the Customer & Digital Experience (CDX) team, likely reporting into a design leadership hierarchy (e.g., Design Manager, Director of UX). It involves close collaboration with Product Management and Engineering leadership, indicating a matrixed environment where design influences product direction.

Operations Impact: The role directly impacts the usability and effectiveness of Exact Sciences' provider portals. By improving these digital experiences, the designer contributes to:

• Provider Adoption & Engagement: Making it easier for healthcare providers to access information, order tests, and interpret results, thereby increasing their usage and satisfaction with Exact Sciences' platforms.

• Operational Efficiency: Streamlining provider workflows through intuitive design can reduce support costs and improve turnaround times for critical diagnostic processes.

• Revenue Generation: Enhanced provider experience can lead to increased test orders and stronger relationships with healthcare institutions, directly impacting revenue.

• Patient Care: By enabling providers to make faster, more informed decisions, the improved digital experience ultimately contributes to better patient care outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in healthcare UX, service design, or specific areas of provider portal functionality.

• Leadership: Transition into a Lead UX Designer role, managing specific product areas or mentoring a team of designers.

• Product Strategy: Move into Product Management roles, leveraging design expertise to define product roadmaps and strategy.

• Cross-Functional Movement: Explore opportunities in UX Research, Design Operations, or Strategic Initiatives within the CDX team or broader organization.

• Skill Development: Access to internal training, external conferences, and mentorship programs to expand technical and soft skills.

📝 Enhancement Note: The "Senior" title implies a pathway to leadership or specialized expertise. The impact on revenue and patient care underscores the strategic importance of this design role within a mission-driven healthcare company.

🌐 Work Environment

Office Type: Exact Sciences offers a hybrid work model, with options for site-based or remote work, and specific locations in Madison, WI, San Diego, CA, Milwaukee, WI, Minneapolis, MN, and Chicago, IL. This provides flexibility for employees to choose an environment that best suits their needs.

Office Location(s):

• Madison, WI: Headquarters, likely offering a full-service office environment.

• San Diego, CA; Milwaukee, WI; Minneapolis, MN; Chicago, IL: These locations offer additional hubs, providing geographic flexibility for employees and potential in-person collaboration opportunities.

Workspace Context:

• Collaborative Spaces: The office environments likely feature collaborative spaces designed for team meetings, brainstorming sessions, and cross-functional work, facilitating the use of tools like Miro.

• Technology & Tools: Access to standard office technology, high-speed internet, and the required design software (Figma, Adobe Creative Suite, etc.) is expected.

• Team Interaction: Opportunities for regular interaction with design peers, product managers, engineers, and researchers, both in-person and virtually, to foster a cohesive and productive work environment.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected.

• The hybrid/remote option allows for flexibility in daily scheduling, enabling employees to balance work and personal commitments, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: The hybrid/remote flexibility is a significant draw for experienced designers who value work-life balance. The presence of multiple office locations offers broader geographic appeal. The emphasis on collaborative spaces aligns with the need for ideation and cross-functional teamwork in design roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes to assess basic qualifications and experience.

• Portfolio Review & Discussion: Candidates will be asked to present their portfolio, focusing on 2-3 key case studies that demonstrate their process, problem-solving skills, and impact. Expect detailed questions about your role, design decisions, and outcomes.

• Technical/Skills Interview: This may involve a design exercise or a deeper dive into specific design skills, tools (Figma, Adobe Suite), and understanding of UX principles, accessibility, and design systems.

• Cross-Functional Interviews: Meetings with potential collaborators, such as Product Managers, Engineers, or UX Researchers, to assess teamwork, communication style, and alignment with the company's collaborative culture.

• Final Interview: A discussion with senior leadership (e.g., Director of Design, VP) to evaluate strategic thinking, leadership potential, and overall fit with Exact Sciences' mission and values.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio with a clear narrative for each case study: Problem, Your Role/Process, Solution, and Results (quantified where possible).

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows, service blueprints) to illustrate your design thinking. Explain why you made certain design decisions.

• Highlight Seniority: Emphasize your strategic contributions, problem-solving approach to complex challenges, and any mentorship or leadership activities.

• Quantify Outcomes: Whenever possible, use metrics (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores) to demonstrate the impact of your designs.

• Tailor to Exact Sciences: Research Exact Sciences' products and target users (providers). Frame your case studies to show how your skills align with their needs, especially in healthcare diagnostics and provider portals.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home assignment or a live whiteboarding session focusing on a UX problem relevant to provider portals. Focus on your process, not just the final output.

• Service Design Scenario: If applicable, be ready to discuss how you would approach designing or improving a service that involves multiple touchpoints beyond just a digital interface.

• Stakeholder Alignment: Practice articulating your design rationale and defending your decisions to non-design stakeholders, demonstrating an understanding of business objectives and technical constraints.

📝 Enhancement Note: The interview process is typical for a senior design role, with a strong emphasis on portfolio presentation and demonstrating a strategic, process-driven approach. Candidates should be ready to discuss their contributions to a team and their ability to mentor.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), Sketch, Adobe Creative Suite (Illustrator, Photoshop, InDesign). Essential for creating wireframes, mockups, interactive prototypes, and visual assets.

• Collaboration & Ideation: Miro is explicitly mentioned for collaboration, ideal for workshops, brainstorming, journey mapping, and service blueprints.

• Design Systems: Experience with or ability to contribute to established design systems (e.g., Material, Carbon, Fluent) is crucial for maintaining consistency.

Analytics & Reporting:

• While not explicitly listed as required tools for the designer, understanding how to interpret analytics from tools like Google Analytics, Adobe Analytics, or specialized product analytics platforms (e.g., Mixpanel, Amplitude) would be beneficial for data-driven design decisions. CRM & Automation:

• Healthcare Portals: The role focuses on provider portals, which may integrate with or feed into CRM systems (e.g., Salesforce, custom healthcare CRMs) or patient management systems. Understanding data flow and user interaction with these systems is advantageous.

• Workflow Tools: Familiarity with tools used for managing workflows and task tracking within Agile environments (e.g., Jira, Asana) is expected.

Other Relevant Technologies:

• Web Technologies: Strong understanding of HTML, CSS, and JavaScript is a prerequisite for designing feasible and effective web interfaces.

• React Framework: Familiarity with React is a preferred qualification, indicating potential for front-end development collaboration or understanding.

📝 Enhancement Note: Figma is likely the primary tool, but proficiency in the broader Adobe Creative Suite and collaborative tools like Miro is also expected. A strong understanding of web technologies is fundamental. Familiarity with healthcare-specific platforms or data systems is a plus.

👥 Team Culture & Values

Operations Values:

• Accountability: Taking ownership of design outcomes and contributing to team success.

• Innovation: Driving creative solutions and exploring new approaches to user experience.

• Integrity: Upholding ethical design practices and being transparent in the design process.

• Quality: Commitment to delivering high-fidelity, well-crafted, and user-centered designs.

• Teamwork: Fostering a collaborative and supportive environment, working effectively with diverse teams.

• Inclusion Mindset: Actively demonstrating and modeling inclusive behaviors in all interactions and designs.

Collaboration Style:

• Cross-Functional Integration: The team emphasizes active collaboration with Strategy, Product, and Engineering to ensure design is integrated seamlessly into the development lifecycle.

• Constructive Feedback: A culture that encourages open communication and constructive feedback to refine designs and processes.

• User-Centric Problem Solving: Working together to translate user needs and business goals into effective design solutions.

• Agile Iteration: Embracing an iterative approach where teams work together to quickly test and refine ideas.

📝 Enhancement Note: The company values are standard but important for cultural fit. The collaboration style is key for a senior designer, requiring strong interpersonal skills to influence and work effectively across various departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Healthcare Data: Designing intuitive interfaces for complex medical information and diagnostic workflows for healthcare providers.

• Balancing User Needs with Business/Technical Constraints: Navigating the trade-offs between ideal user experiences and the realities of healthcare regulations, existing infrastructure, and business objectives.

• Cross-Functional Alignment: Ensuring consistent design vision and execution across multiple teams and stakeholders with potentially competing priorities.

• Driving Adoption of New Design Paradigms: Introducing and championing new UX best practices, design systems, or service design methodologies within a large organization.

• Remote/Hybrid Collaboration: Effectively collaborating and maintaining team cohesion in a distributed or hybrid work environment.

Learning & Development Opportunities:

• Specialized Design Skills: Opportunities to deepen expertise in healthcare UX, service design, accessibility, or advanced prototyping techniques.

• Industry Exposure: Potential to attend industry conferences (e.g., UXPA, CHI, healthcare tech events) and gain insights into emerging trends.

• Leadership Development: As a senior role, there are opportunities to mentor junior designers, lead design initiatives, and potentially move into leadership positions.

• Cross-Disciplinary Learning: Gaining exposure to product management, business strategy, and clinical operations through close collaboration.

📝 Enhancement Note: The challenges are typical for senior roles in regulated industries, requiring a blend of technical skill, strategic thinking, and strong interpersonal abilities. The growth opportunities are well-defined, offering clear paths for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex, ambiguous requirements into a clear user experience. What was your process?" (Focus on your methodology, research, and iterative steps.)

• "How do you ensure your designs are accessible and inclusive for all users, particularly in a healthcare context?" (Discuss your knowledge of WCAG, inclusive design principles, and testing methods.)

• "Walk us through a complex provider journey you designed or improved. What were the key pain points, your proposed solutions, and the measured impact?" (Prepare a detailed portfolio case study.)

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Discuss your negotiation skills and ability to find pragmatic solutions.) Company & Culture Questions:

• "What interests you about Exact Sciences and our mission in cancer diagnostics?" (Research the company's recent news, products, and impact.)

• "How do you approach collaboration with Product Managers and Engineers? Can you give an example of a successful collaboration?" (Highlight your teamwork and communication skills.)

• "Describe your experience working with design systems. How do you ensure consistency and scalability?" (Focus on your understanding of design system principles and practical application.)

• "How do you handle constructive criticism or disagreements on design direction?" (Show your ability to receive feedback and iterate professionally.) Portfolio Presentation Strategy:

• Choose Impactful Examples: Select 2-3 case studies that best showcase your senior-level problem-solving, process, and results, ideally related to complex digital platforms or healthcare.

• Tell a Story: Clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solution, and the measurable outcomes.

• Be Data-Driven: Quantify your impact whenever possible. If exact numbers aren't available, describe the expected impact or how you would measure success.

• Focus on "Why": Explain the rationale behind your design decisions, linking them back to user needs, business goals, or technical considerations.

• Be Prepared for Deep Dives: Anticipate detailed questions about your specific contributions, the tools you used, and your thought process.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, a robust design process, and the ability to quantify impact. Candidates should be ready to discuss their experience in healthcare and their collaboration style.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided career portal link.

• Portfolio Customization: Curate your portfolio to highlight 2-3 of your most relevant and impactful UX design case studies, focusing on complex digital platforms, provider portals, or healthcare-related projects. Ensure each case study clearly details the problem, your process, your specific contributions, and the measured outcomes.

• Resume Optimization: Tailor your resume to emphasize keywords and responsibilities mentioned in the job description, such as "UX Design," "Service Design," "Prototyping," "Figma," "Adobe Creative Suite," "Agile," "Design Systems," and "Healthcare." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and the impact of your work. Prepare to discuss your experience with collaboration, mentoring, and working within a hybrid/remote environment. Rehearse presenting your portfolio case studies.

• Company Research: Thoroughly research Exact Sciences, its mission, its products (especially provider-facing solutions), and its company culture. Understand the importance of cancer diagnostics and how UX design contributes to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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