Senior Product Designer - Invoices Lifecycle (12-month fixed-term)

📍 Job Overview

Job Title: Senior Product Designer - Invoices Lifecycle (12-month fixed-term)

Company: Shine

Location: Amsterdam, Berlin, Copenhagen, Paris

Job Type: FULL_TIME

Category: Product Design / Fintech Operations

Date Posted: 2026-04-28

Experience Level: Senior (6+ years)

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end product design for critical B2B invoicing workflows, ensuring user-centricity and compliance.

• Translate complex regulatory requirements (VAT, e-invoicing) into intuitive, multi-market digital experiences.

• Collaborate within a 'product trio' (Design, Product, Engineering) to deliver high-impact features and iterate based on data.

• Leverage user research and product thinking to frame opportunities and define actionable design directions.

• Contribute to and maintain robust design systems for consistency and efficiency across the product.

📝 Enhancement Note: While the role is Senior Product Designer, its focus on "Invoices Lifecycle," "B2B workflows," "compliance," and collaboration with "Tax Experts" strongly suggests a significant overlap with Revenue Operations and Fintech Operations principles. Success in this role will require understanding operational workflows, regulatory impacts, and how design directly influences financial processes and compliance, making operations-centric candidates highly relevant.

📈 Primary Responsibilities

• Own the complete design lifecycle for the invoicing experience, from opportunity identification and solution exploration to impact validation and implementation support.

• Act as a subject matter expert on complex B2B workflows, independently guiding UX decisions for high-stakes features like advanced Invoice Editors, e-invoicing flows, and compliance-critical document generation.

• Translate intricate regulatory and technical requirements (e.g., VAT rules, e-invoicing standards, country-specific formats) into seamless, user-friendly digital experiences applicable across various European markets.

• Foster close collaboration with Product Managers, Engineers, and internal Tax Experts to ensure domain coherence within invoicing and to align on shared design patterns and system constraints.

• Partner with Product Managers to define success metrics for new features and rigorously validate their impact on key business and user outcomes.

• Conduct and synthesize user research to inform product strategy and design decisions, ensuring the product meets the evolving needs of freelancers and small business owners.

• Contribute to the evolution and application of the company's design system, ensuring scalability, consistency, and efficiency in design output.

📝 Enhancement Note: The responsibilities emphasize a deep dive into the operational aspects of invoicing, including regulatory compliance and B2B workflows. This requires a candidate who can not only design but also understand the business and operational implications of their design decisions, akin to a product operations role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and proven experience in digital product design are paramount. A background in Design, Human-Computer Interaction (HCI), or a related field is beneficial.

Experience: 6+ years of experience designing digital products, with a strong preference for B2B software or applications involving complex, workflow-driven processes.

Required Skills:

• Proven ability to own and execute the full product design process end-to-end.

• Deep expertise in product thinking and problem framing, with a demonstrated ability to convert ambiguity into clear hypotheses and actionable design directions.

• Extensive hands-on experience conducting user research, synthesizing findings, and translating them into impactful product decisions.

• Advanced proficiency in UI/UX design principles, methodologies, and best practices.

• Solid understanding of engineering constraints, technical feasibility, and business context, enabling effective collaboration with cross-functional teams.

• Practical experience contributing to and actively working with design systems to ensure consistency and scalability.

Preferred Skills:

• Prior experience in invoicing, accounting software, or other fintech/SaaS platforms.

• Familiarity with document-heavy B2B products and their unique design challenges.

• Experience designing for multiple European markets and understanding regional nuances in financial regulations.

• Knowledge of specific VAT rules, e-invoicing standards, and other relevant compliance requirements.

📝 Enhancement Note: The emphasis on B2B workflows, regulatory translation, and experience with accounting/fintech software indicates that candidates with a background in operations-adjacent design roles or those who can demonstrate a strong understanding of business processes will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design ownership for complex digital products, ideally within B2B or workflow-intensive domains.

• Include case studies demonstrating your ability to frame ambiguous problems, conduct user research, and translate findings into intuitive UX solutions.

• Highlight examples of translating regulatory or technical constraints into user-friendly interfaces, particularly if related to financial compliance or multi-market products.

• Present work that illustrates collaboration within cross-functional teams (Product, Engineering, Subject Matter Experts) and how you influenced product decisions.

Process Documentation:

• Detail your systematic approach to user research, from planning and execution to synthesis and integration into the design process.

• Provide examples of your problem-framing methodology, illustrating how you define opportunities and set design hypotheses.

• Showcase your workflow for translating complex requirements (e.g., regulatory, technical) into detailed user flows, wireframes, and high-fidelity prototypes.

• Demonstrate how you define and measure success metrics for features, including examples of post-launch analysis and iteration.

📝 Enhancement Note: For this role, the portfolio is critical. It should not just display visual design but also a strategic approach to problem-solving, understanding of complex business processes, and the ability to navigate regulatory landscapes, which are key in operations-focused roles.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer with 6+ years of experience in these European cities (Amsterdam, Berlin, Copenhagen, Paris), a competitive salary range would typically fall between €70,000 - €100,000 annually, depending on specific experience, location, and the company's compensation philosophy. This estimate is based on industry benchmarks for senior design roles in major European tech hubs and the fixed-term nature of the contract.

Benefits:

• A role with significant, visible impact on the daily operations and success of freelancers and small business owners across Europe.

• End-to-end ownership within a collaborative 'product trio' environment, offering substantial influence over product strategy and execution.

• The opportunity to tackle high-ambiguity, high-impact problems with a focus on shipping measurable improvements.

• Membership in a strong Product Design community with regular rituals for feedback, skill enhancement, and continuous learning.

• A diverse and multicultural work environment, fostering collaboration with colleagues across France, Germany, Denmark, and the Netherlands.

• Competitive salary package, commensurate with experience and profile.

• Potential for professional development and learning opportunities within the design and operations domains.

Working Hours: The role is full-time, typically equating to approximately 40 hours per week. The hybrid work arrangement allows for flexibility, with an expectation of 2 remote working days per week.

📝 Enhancement Note: Salary estimates are based on general European market data for senior design roles in major cities. Actual compensation will depend on Shine's specific compensation bands, the candidate's profile, and negotiation. The benefits highlight opportunities for operational influence and professional development, which are attractive to operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, SaaS, Financial Services. Shine operates within the rapidly evolving fintech sector, providing integrated banking, invoicing, and accounting solutions for freelancers and small businesses. This industry demands a strong focus on user experience, data security, compliance, and operational efficiency.

Company Size: Over 400 people. This size indicates a company that has moved beyond startup chaos into a more structured, scalable phase. It suggests established processes, dedicated departments (like Product Design, Engineering, Tax Experts), and opportunities for cross-functional collaboration, while still retaining a dynamic, growth-oriented culture.

Founded: While the founding date of Shine itself isn't explicitly stated, the company is a result of bringing together leading European fintechs (Shine, Kontist, Tellow). This implies a history of innovation and a strategic consolidation to build a comprehensive platform. This background suggests a culture that values agility, merging of expertise, and a clear vision for market leadership.

Team Structure:

• The Product Design team is substantial, comprising 40+ individuals across specialized areas like Accounting, Banking, Global Design, User Research, and Copywriting. This structure allows for deep expertise within each domain.

• The "Invoices Lifecycle" team is a specialized unit within the broader Product Design organization, working closely with Product and Engineering in a 'product trio' model.

Methodology:

• Data-Driven Decision Making: Emphasis on defining and validating success metrics, indicating a strong reliance on data analytics and A/B testing to inform design and product strategy.

• User-Centric Design: A core tenet is understanding and serving the needs of freelancers and small business owners, requiring robust user research and empathy.

• Agile & Iterative Development: The 'product trio' model and focus on shipping measurable improvements suggest an agile development approach with continuous iteration.

• Design System Utilization: A commitment to design systems points to a structured and scalable design process.

Company Website: https://careers.shine.co (Note: The provided URL is for careers, the main company URL is likely shine.tv based on domain_derived)

📝 Enhancement Note: The company's focus on fintech and serving freelancers/SMEs means operations are critical. The design role is deeply embedded in ensuring the operational efficiency and compliance of financial processes for users, making it a highly relevant role for those with an operations mindset.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level, indicating a need for significant autonomy, strategic input, and the ability to lead design initiatives within a specific domain (Invoicing Lifecycle). It's a role where the individual is expected to not only execute but also to frame and influence the direction of product development, particularly concerning operational efficiency and compliance for users.

Reporting Structure: The Senior Product Designer will likely report to a Head of Product Design or a Design Lead within a specialized area. They will operate within a 'product trio' structure, collaborating daily with a Product Manager and Engineering Lead for the Invoices Lifecycle domain. This structure fosters close alignment between design, product strategy, and technical implementation.

Operations Impact: The design decisions made by this role have a direct and significant impact on the operational efficiency, compliance, and financial health of Shine's users (freelancers and small businesses). By simplifying complex invoicing and regulatory processes through intuitive design, this role directly contributes to user retention, satisfaction, and the company's mission to reduce administrative burdens. The role also influences the operational workflows of the internal teams (Product, Engineering, Tax Experts) through clear design specifications and collaboration.

Growth Opportunities:

• Specialization & Domain Expertise: Deepen expertise in B2B financial product design, particularly within the nuances of European invoicing compliance, e-invoicing, and tax regulations.

• Leadership & Mentorship: With 6+ years of experience and a senior title, there are opportunities to mentor junior designers, lead design initiatives, and contribute to the strategic direction of the Product Design team.

• Cross-Functional Advancement: Develop a deep understanding of product management, engineering processes, and tax/compliance expertise, potentially opening doors to product management or specialized operational roles within the fintech space.

• Design System Leadership: Contribute to the evolution and governance of the company's design system, potentially leading initiatives for new components or guidelines.

• Impact Measurement: Gain experience in defining and tracking key operational and user-centric metrics, strengthening skills in data-driven product iteration.

📝 Enhancement Note: The growth opportunities strongly lean into developing expertise relevant to operational excellence within a fintech context, making it an attractive path for individuals looking to blend design skills with an understanding of business operations.

🌐 Work Environment

Office Type: The job description implies a hybrid work model, with the possibility of working two days remotely per week. This suggests a modern office environment designed to support both focused individual work and collaborative team activities. The presence of a large, international team indicates a professional and structured workplace.

Office Location(s): The role is available in Amsterdam (Danzigerkade 207, 1013 AP), Berlin (10245), Copenhagen (1171), and Paris (75002). These are all major European cities with well-established tech hubs, offering significant cultural and professional opportunities. Employees are expected to be able to work from one of these office locations on designated in-office days.

Workspace Context:

• Collaborative Hubs: Offices are likely equipped with meeting rooms, brainstorming areas, and open-plan spaces to facilitate effective collaboration between the 'product trio' and other team members.

• Technology-Enabled: Expect access to standard professional tools and potentially specialized hardware or software required for design work, alongside robust IT support.

• International & Diverse: The workspace will be populated by a multicultural team, fostering an environment of diverse perspectives and global collaboration, which is crucial for a pan-European product.

Work Schedule: The role is full-time, approximately 40 hours per week. The hybrid arrangement offers flexibility, allowing employees to balance office-based collaboration with remote focus time. This structure supports efficient workflow management for design tasks, research, and team syncs without constant physical presence.

📝 Enhancement Note: The hybrid model and international presence emphasize a modern work environment that values flexibility and global collaboration, key elements for operations roles that often require seamless coordination across different locations and time zones.

📄 Application & Portfolio Review Process

Interview Process:

• 1️⃣ 45' call with Talent Acquisition: An initial screening to assess basic qualifications, cultural fit, and interest in the role and Shine. Be prepared to articulate your career journey and motivations.

• 2️⃣ 45' interview with Hiring Manager: A deeper dive into your experience, design philosophy, and approach to problem-solving. Expect questions about your past projects and how you handle complex design challenges.

• 3️⃣ 1h Business Case Presentation: This is a critical stage. You will be given a realistic business case related to the invoicing lifecycle. Prepare to demonstrate your product thinking, problem-framing, user research synthesis, and end-to-end design process. Focus on how your design decisions drive business value and address operational complexities.

• 4️⃣ Team Introduction & Soft Skills Interview: An opportunity to meet potential colleagues and assess team dynamics. This stage often includes personality assessments to gauge how best to support your growth and integration into the team. Focus on showcasing your communication, collaboration, and adaptability skills.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest case studies that best represent your experience with B2B software, complex workflows, user research, and problem framing. Prioritize projects that demonstrate end-to-end ownership and impact.

• Show, Don't Just Tell: For each case study, clearly outline the problem, your role, the process you followed (research, ideation, prototyping, testing, implementation), the constraints you faced, and the impact of your solution (quantify where possible using metrics).

• Highlight Operations Relevance: Emphasize how your designs addressed specific user pain points related to financial administration, compliance, or workflow efficiency. If possible, include examples of how your design decisions influenced operational outcomes for users or the business.

• Design System Contribution: If applicable, showcase your experience with design systems, detailing how you contributed to or utilized them to ensure consistency and efficiency.

• Prepare for Discussion: Be ready to talk through each project in detail, answer questions about your decision-making process, and discuss alternative approaches you considered.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with the core challenges of invoicing for freelancers and small businesses in Europe, including common pain points, regulatory requirements (VAT, e-invoicing), and best practices.

• Structure Your Approach: For the business case, use a clear framework: Problem Definition -> User Research/Assumptions -> Proposed Solution (with key features/flows) -> Rationale & Impact -> Metrics for Success.

• Focus on Process & Rationale: The interviewers will be evaluating your thought process as much as the final design. Articulate why you made certain decisions, considering user needs, business goals, and technical feasibility.

• Practice Presentation: Rehearse your presentation to ensure it's concise, engaging, and fits within the allotted time. Prepare to answer questions thoughtfully and confidently.

📝 Enhancement Note: The interview process, particularly the business case and portfolio review, is heavily geared towards assessing practical skills in problem-solving, strategic thinking, and understanding complex operational contexts, which are vital for this design role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools like Figma, Sketch, Adobe XD, or similar is essential. Figma is often preferred in collaborative environments for its real-time collaboration features.

• User Research Platforms: Experience with tools for conducting surveys, interviews, and usability testing (e.g., Typeform, SurveyMonkey, UserTesting.com, Lookback).

• Wireframing & Flow Tools: Tools like Miro, Whimsical, or Lucidchart for ideation, mapping user flows, and creating low-fidelity wireframes.

Analytics & Reporting:

• Familiarity with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior, track feature adoption, and measure impact.

CRM & Automation:

• While not directly a CRM role, understanding how design impacts user journeys within a CRM context or how design outputs integrate into automated workflows is beneficial.

• Experience with project management and collaboration tools like Jira, Confluence, or Asana for tracking design tasks and communicating with engineering teams.

📝 Enhancement Note: The emphasis on analytics and collaboration tools highlights the operational nature of this design role, requiring designers to be data-informed and integrated into the broader product development workflow.

👥 Team Culture & Values

Operations Values:

• User Obsession: A deep commitment to understanding and solving the real-world problems of freelancers and small business owners, especially regarding their financial administration and compliance.

• Simplicity & Clarity: Striving to make complex financial processes intuitive and accessible, reflecting Shine's mission to reduce administrative burdens.

• Collaboration & Transparency: Working effectively in cross-functional teams ('product trios'), sharing insights openly, and valuing diverse perspectives from Product, Engineering, and Tax Experts.

• Impact & Ownership: Taking end-to-end responsibility for design outcomes and focusing on delivering measurable value that genuinely improves users' lives and business operations.

• Continuous Improvement: An iterative mindset, embracing feedback, learning from data, and constantly seeking ways to optimize processes and user experiences.

Collaboration Style:

• Integrated Product Teams: Working closely within 'product trios' where design is an integral part of the development cycle from conception to launch and iteration.

• Cross-Functional Dialogue: Actively engaging with Product Managers for strategy and requirements, Engineers for feasibility and implementation, and Tax Experts for regulatory accuracy.

• Feedback-Rich Environment: Participating in regular design critiques, team rituals, and feedback sessions to refine work and foster collective learning.

• Knowledge Sharing: Contributing to the design community within Shine, sharing best practices, and participating in learning sessions to elevate the craft across the organization.

📝 Enhancement Note: The values and collaboration style emphasize a pragmatic, results-oriented approach that is highly aligned with operational excellence, focusing on efficiency, clarity, and measurable impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Complexity: Translating diverse and often changing European VAT rules, e-invoicing standards, and country-specific financial regulations into a unified, user-friendly design. This requires continuous learning and close collaboration with subject matter experts.

• Balancing User Needs with Business/Technical Constraints: Designing for the specific needs of freelancers and SMEs while adhering to engineering limitations, company strategy, and the operational requirements of a financial product.

• Driving Adoption of Complex Features: Ensuring users understand and effectively utilize features related to compliant invoicing, which can be inherently complex and require careful user education and onboarding.

• Maintaining Consistency Across Markets: Designing a cohesive invoicing experience that works seamlessly across multiple European countries, each with its own unique requirements and user expectations.

Learning & Development Opportunities:

• Deep Dive into Fintech Operations: Gain specialized knowledge in the operational intricacies of financial products, compliance, and B2B workflow automation within the fintech sector.

• Cross-Disciplinary Skill Building: Enhance skills in product management principles, technical understanding of SaaS development, and the practical application of tax and legal requirements in product design.

• Advanced Design System Contribution: Opportunity to influence and expand the company's design system, potentially leading initiatives for new components or guidelines that support operational efficiency.

• Impact Measurement & Data Analysis: Develop expertise in defining, tracking, and analyzing product metrics to measure the operational and business impact of design decisions.

• Mentorship and Leadership: Grow into a senior role with opportunities to mentor junior designers and contribute to strategic design discussions.

📝 Enhancement Note: The challenges and growth opportunities are deeply rooted in understanding and improving operational processes within a regulated industry, offering significant development for career paths aligned with product operations and fintech expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex regulatory requirements into a user-friendly design. What was your process, and what was the outcome?" (Focus on your structured approach, collaboration with experts, and measurable impact.)

• "How do you approach framing ambiguous problems in a B2B context to identify clear design opportunities? Walk us through an example." (Showcase your product thinking, hypothesis generation, and ability to bring clarity to uncertainty.)

Company & Culture Questions:

• "Why are you interested in Shine and specifically this role within the Invoices Lifecycle team?" (Research Shine's mission, values, and recent news. Connect your skills and interests to their goals and the specific challenges of financial operations design.)

• "How do you foster collaboration within a 'product trio' and with subject matter experts like Tax Experts?" (Provide examples of your communication style, how you seek input, and how you ensure alignment and shared understanding.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story arc: the problem/opportunity, your role and process, the solution, the impact (quantified if possible), and key learnings.

• Emphasize Operational Impact: Clearly articulate how your design solutions improved the operational efficiency, compliance, or financial outcomes for users. Use specific examples and metrics.

• Showcase Your Process: Be prepared to discuss your design methodology, user research techniques, ideation process, and how you iterated based on feedback and data.

• Address Constraints: Discuss any technical, business, or regulatory constraints you faced and how you navigated them effectively.

• Engage Your Audience: Present with enthusiasm and confidence. Be ready to answer in-depth questions and engage in a dialogue about your work.

📝 Enhancement Note: The interview questions are designed to probe your strategic thinking, operational understanding, and ability to translate complex requirements into actionable design solutions, reflecting the operational nature of the role.

📌 Application Steps

To apply for this operations-centric design position:

• Submit your application through the careers link provided by Shine.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate experience with B2B workflows, financial compliance, user research impacting operational processes, and collaboration with domain experts. Focus on case studies that showcase end-to-end ownership and measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your 6+ years of experience, emphasizing skills in product thinking, problem framing, UI/UX design, user research, and design systems, particularly within complex or regulated environments. Use keywords relevant to fintech, B2B SaaS, and product operations.

• Interview Preparation: Practice articulating your design process and decision-making rationale. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and handling ambiguity. Rehearse your presentation of the business case, focusing on strategic thinking and operational impact.

• Company Research: Deeply understand Shine's mission, target audience (freelancers and small businesses), and its position in the European fintech market. Research their values, culture, and recent developments to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.