Senior Product Designer, Instore Selling

📍 Job Overview

Job Title: Senior Product Designer, Instore Selling

Company: Lightspeed Commerce

Location: Toronto, Ontario, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: April 15, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (Remote OK, with potential office presence required)

🚀 Role Summary

• Lead the end-to-end product design lifecycle for Lightspeed's Instore Selling domain, focusing on point-of-sale (POS) and accounting functionalities.

• Drive the creation of intuitive and impactful user experiences by translating complex business requirements into elegant, user-friendly interfaces and workflows.

• Collaborate closely with cross-functional teams, including product management and engineering, to ensure seamless integration of design solutions and deliver on product strategy.

• Champion user-centric design principles, leveraging research, data, and a deep understanding of design systems to advocate for the user and continuously improve product offerings.

• Proactively identify opportunities for design innovation, including the exploration and integration of AI and emerging technologies to enhance merchant operations and customer experiences.

📝 Enhancement Note: While the job listing indicates "Remote OK," the "Instore Selling" focus and the mention of physical manifestations of design suggest that occasional on-site collaboration or presence in the Toronto office may be beneficial or required. This role is critical for the core commerce platform, implying significant strategic influence and a need for deep understanding of the merchant's operational environment.

📈 Primary Responsibilities

• Own and lead design initiatives for the Instore Selling and accounting product areas, driving projects from conceptualization through to successful launch.

• Facilitate design reviews and collaborative workshops, fostering alignment and ensuring the delivery of high-quality, impactful design solutions.

• Apply deep UX expertise to craft clear customer journeys and simple, elegant interfaces that enhance merchant efficiency and satisfaction.

• Proactively contribute during all project phases, including backend-heavy development, by refining specifications, conducting exploratory research, and anticipating future design needs.

• Translate abstract concepts into tangible, delightful, and functional product features that address real merchant challenges.

• Oversee the entire UX/UI process, ensuring consistency, usability, and aesthetic appeal across all design outputs.

• Utilize and contribute to the evolution of Lightspeed's design system to maintain consistency and scalability across diverse platforms and product lines.

• Synthesize insights from user research and data analytics to inform design decisions and develop effective, user-centered solutions.

• Build strong relationships with product managers, engineers, and marketing teams, acting as a vocal advocate for the end-user.

• Explore and integrate AI and emerging technologies to innovate design approaches and enhance the merchant experience.

• Serve as a positive role model for design best practices and contribute to a strong design culture within the organization.

📝 Enhancement Note: The emphasis on "backend-heavy phases" and "technically complex environments" suggests this role requires a designer who is comfortable with intricate systems and can contribute strategically even when direct UI design work is less prominent. This indicates a need for strong analytical and problem-solving skills beyond typical UI/UX tasks.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5 years of practical, in-house product, UX/UI design experience.

• Proven track record of designing for complex workflows and transforming them into simple, intuitive customer journeys.

Required Skills:

• UX/UI Design: Comprehensive expertise in user experience and user interface design principles.

• Design Systems: Proficient in leveraging and contributing to established design systems for consistency and scalability.

• Prototyping & User Research: Fluency in various prototyping tools and user research methodologies to gather insights and validate design concepts.

• Figma Proficiency: Advanced skills in Figma for design, prototyping, and collaborative workflows.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and advocate for users to internal stakeholders.

• Conceptualization: Strong visualization and conceptual skills to synthesize complex ideas into simple, aesthetic, and functional designs.

• Technical Acumen: Comfort working in technically complex environments, understanding architecture documentation, data models, and engineering discussions without necessarily writing code.

• AI Integration: Curiosity and ability to explore and integrate AI and emerging technologies into design processes.

Preferred Skills:

• Experience with JIRA for project management and workflow tracking.

• Familiarity with Google Suite for documentation and collaboration.

• Experience in the retail or hospitality technology sector.

• Skills in mentoring junior designers and fostering a collaborative design environment.

• Understanding of product strategy and business impact of design decisions.

📝 Enhancement Note: The requirement for "5 years of practical, in-house product, UX/UI design experience" points towards a mid-to-senior level individual contributor role. The emphasis on autonomy and leadership in design reviews suggests an expectation of seniority and the ability to guide projects and teams without direct management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of design thinking methodologies applied to real-world product challenges.

• Showcase end-to-end design process, from initial research and ideation to final implementation and iteration, with a focus on user-centric problem-solving.

• Include detailed case studies highlighting complex workflow design, simplification of user journeys, and creation of intuitive interfaces.

• Present examples of contributions to or creation of design systems, demonstrating an understanding of scalability, consistency, and maintainability.

Process Documentation:

• Clearly articulate your design process for each project presented, detailing discovery, ideation, wireframing, prototyping, user testing, and iteration phases.

• Illustrate how you gather and synthesize user research and data insights to inform design decisions and measure success.

• Showcase examples of how you’ve contributed to or managed the implementation of design systems, including contribution guidelines and evolution strategies.

• Demonstrate your ability to work with technical constraints and complex systems, explaining how you navigated these to deliver user-friendly solutions.

📝 Enhancement Note: Given the "Senior" title and the emphasis on leading projects, a portfolio that showcases strategic thinking, ownership, and the ability to influence product direction will be highly valued. Projects demonstrating impact on business metrics (e.g., conversion rates, efficiency gains for merchants) will strengthen the application.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $120,000 - $140,000 CAD per year.

• Explanation: This range is based on the explicitly stated compensation information in the job description for candidates hired in Ontario, Canada, and aligns with industry benchmarks for Senior Product Designers in a major tech hub like Toronto with 5-10 years of experience. Factors such as specific skills, interview performance, and market conditions may influence the final offer.

Benefits:

• Ownership: Lightspeed share scheme, making employees owners of the company's success.

• Flexibility: Unlimited paid time off policy and a flexible working policy, promoting work-life balance.

• Health & Wellness: Comprehensive health insurance, a $500 annual health and wellness benefit, and access to a mental health online platform with counseling and coaching services.

• Family Support: Paid leave and assistance for new parents, plus an RRSP plan with matching contributions.

• Professional Development: LinkedIn Learning license for continuous skill enhancement and volunteer days to support community involvement.

• Additional Insurance: Dental insurance, life insurance, and disability insurance.

Working Hours:

• Standard: The role implies a standard 40-hour work week, typical for full-time positions.

• Flexibility: The "flexible working policy" suggests adaptability in daily schedules, accommodating personal needs while ensuring project deadlines and collaborative responsibilities are met.

📝 Enhancement Note: The provided salary range is specific to Ontario. While the role is listed in Toronto, it's crucial for candidates to confirm if this range applies to their specific hiring location if it differs from Ontario, or if remote work from other Canadian provinces is permitted. The extensive benefits package highlights Lightspeed's commitment to employee well-being and long-term engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on providing a cloud-based commerce platform for retail, hospitality, and golf businesses. Lightspeed operates in the SaaS (Software as a Service) sector, enabling businesses to innovate and manage their operations effectively.

Company Size: Lightspeed is a global company with teams across North America, Europe, and Asia Pacific, indicating a significant organizational scale. The provided LinkedIn data suggests a company size of 1,001-5,000 employees, placing it in the mid-to-large enterprise category. This size offers opportunities for impact and growth while maintaining a lean team structure for specific product areas.

Founded: Founded in 2005 in Montreal, Canada. Lightspeed has a history rooted in inclusivity and has grown into a dual-listed company on the NYSE and TSX.

Team Structure:

• The "Instore Selling" team is likely a dedicated product pod or squad within Lightspeed's broader engineering and design organization.

• This team would typically consist of a Product Manager, several Product Designers (including this Senior role), and a group of Software Engineers.

• The Senior Product Designer will likely report to a Design Lead or Head of Product Design, and work closely with a Product Manager for the Instore Selling domain.

Methodology:

• Data-Driven Design: The role emphasizes drawing insights from research and data to inform design decisions, suggesting a strong reliance on analytics and user feedback.

• Agile Development: The mention of JIRA and iterative design/delivery points towards an agile or agile-like development methodology.

• Design System Utilization: A core part of the process involves leveraging and contributing to a design system, ensuring consistency and efficiency across the product suite.

• Exploratory Research: Proactive engagement in research, even during backend-heavy phases, indicates a commitment to understanding user needs deeply.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's origin in Montreal's gay village and its stated ethos of inclusion from the beginning are significant cultural markers. This suggests a company that values diversity and fosters a welcoming environment. The dual listing on major stock exchanges indicates a mature, publicly traded company with established corporate governance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior Product Designer," indicating a mid-to-senior individual contributor level. It requires significant autonomy, the ability to lead design efforts for a specific product domain, and the capacity to mentor others. The focus is on driving impactful design solutions and influencing product strategy within the Instore Selling area.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Head of Design and work in close collaboration with a Product Manager for the Instore Selling team. They will be part of a cross-functional product team comprising engineers, QA, and potentially other designers.

Operations Impact: This role has a direct impact on the core functionality of Lightspeed's commerce platform, specifically the point-of-sale and accounting experiences for merchants. By creating intuitive and efficient tools, the designer will directly influence merchant success, operational efficiency, customer satisfaction, and ultimately, Lightspeed's revenue and market position. The exploration of AI and emerging technologies also positions this role at the forefront of innovation for the company.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Product Designer role, managing a small team or a larger product area.

• Specialization: Deepen expertise in specific areas of commerce technology, AI integration, or complex system design.

• Cross-Functional Mobility: Opportunities to move into product management or other strategic roles within the company based on demonstrated skills and interests.

• Mentorship & Development: Act as a mentor to junior designers, contributing to the growth of the design team and building leadership skills.

• Strategic Influence: Contribute to the overall product vision and design strategy for Lightspeed's core offerings.

📝 Enhancement Note: The "Senior" designation, coupled with the directive to "raise the bar for quality, drive collaboration, and mentor others," suggests this role is a stepping stone for individuals aspiring to lead design initiatives or manage design teams. The emphasis on proactive contribution and strategic thinking indicates a path toward greater product ownership and influence.

🌐 Work Environment

Office Type: Lightspeed operates a hybrid work model. While the role is listed as "Remote OK," the Toronto location suggests access to a company office. This implies a blend of remote work flexibility and in-office collaboration opportunities. The company culture, rooted in community and collaboration, likely supports a vibrant office environment for team gatherings and brainstorming.

Office Location(s): The primary location mentioned is Toronto, Ontario, Canada. Lightspeed has global offices, but this specific role is tied to the Toronto hub. This location offers access to a strong tech talent pool and a dynamic urban environment.

Workspace Context:

• Collaborative Environment: The emphasis on building relationships and collaborating with cross-functional teams suggests an environment that values teamwork and open communication. Expect regular meetings, design reviews, and brainstorming sessions.

• Tools & Technology: Access to a modern technology stack, including Figma, JIRA, Google Suite, and other design and project management tools. The company also encourages the exploration of AI tools.

• Team Interaction: Opportunities to engage with product managers, engineers, marketing professionals, and fellow designers, fostering a rich learning and exchange environment. The "lean enough to make a real impact" comment suggests that individual contributions are highly visible and valued.

Work Schedule:

• Standard: A typical 40-hour work week is expected for a full-time role.

• Flexibility: The "flexible working policy" and "unlimited paid time off" policy indicate a culture that trusts employees to manage their time effectively, balancing personal needs with professional responsibilities and deadlines. This allows for adjustments to accommodate deep work, team syncs, and personal commitments.

📝 Enhancement Note: The "hybrid" nature of the work arrangement, even with "Remote OK," means candidates should be prepared for potential requirements to attend in-office meetings or events in Toronto periodically. This balance aims to leverage the benefits of remote flexibility with the advantages of in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screen: A screening call with a recruiter to assess basic qualifications, cultural fit, and interest in the role and company.

• Portfolio Presentation & Design Challenge: A core part of the process will involve presenting a portfolio of previous work, often with a deep dive into 1-2 key case studies. A practical design challenge or take-home assignment may be given to assess problem-solving skills and design approach for a relevant scenario.

• Hiring Manager & Team Interviews: Interviews with the hiring manager (likely a Design Lead or Head of Design) and key cross-functional team members (Product Manager, Engineering Lead) to evaluate technical skills, collaboration style, and strategic thinking.

• Final Interview: Potentially a final interview with a senior leader to discuss overall fit, career aspirations, and confirm alignment with company values.

Portfolio Review Tips:

• Showcase Impact: Focus on case studies that demonstrate tangible business impact, user problem-solving, and successful product launches. Quantify results whenever possible (e.g., increased conversion, improved efficiency, reduced errors).

• Detail Your Process: Clearly articulate your thought process, methodologies (research, ideation, testing), and the rationale behind your design decisions. Explain why you made certain choices.

• Highlight Collaboration: Include examples of how you worked with product managers, engineers, and other stakeholders. Show your ability to communicate effectively and build consensus.

• Design System Contributions: If you have experience with design systems, showcase your contributions, how you maintained consistency, and how you evolved the system.

• Address Complexity: For this role, highlight projects involving technically complex environments or intricate workflows, demonstrating your ability to simplify them.

• AI/Emerging Tech: If you have relevant experience or exploration in AI/emerging tech within design, be prepared to discuss it.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Lightspeed's products, particularly their POS and accounting solutions, and the challenges merchants face.

• Think Strategically: Be prepared to discuss not just the "how" but the "why" behind your design decisions. Connect your solutions to business goals and user needs.

• Practice Articulation: Rehearse explaining your design process and case studies concisely and effectively. Practice presenting your work under time constraints.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, product strategy, design challenges, and company culture.

📝 Enhancement Note: The emphasis on "autonomy and proactiveness is key" and the need to "raise the bar" suggests that interviewers will be looking for candidates who can demonstrate initiative, leadership potential, and a strong sense of ownership over their work, even without direct management responsibility.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design workflows. Proficiency is explicitly required.

• Google Suite: Likely used for documentation, presentations, and general collaboration (e.g., Google Docs, Sheets, Slides).

• JIRA: Commonly used for project management, bug tracking, and workflow management within agile development environments. Expected for task management and tracking design progress.

Analytics & Reporting:

• While not explicitly listed as tools, the role requires drawing insights from "research and data." This implies familiarity with or ability to work with:
  • User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback).
  • Analytics Platforms: Understanding how to interpret data from tools like Google Analytics, Amplitude, or Mixpanel to inform design decisions.

CRM & Automation:

• CRM Integration: While not a direct CRM role, understanding how design impacts CRM workflows or customer data is beneficial given the commerce platform context.

• Automation Tools: Familiarity with how design can facilitate automation within merchant workflows is a plus.

Emerging Technologies:

• AI Tools: The role explicitly mentions exploring and integrating AI and emerging technologies. Candidates should be open to and potentially have experience with AI-assisted design tools or concepts.

📝 Enhancement Note: The specified tools (Figma, JIRA, Google Suite) are standard in modern product design roles. The emphasis on drawing insights from data and exploring AI suggests that candidates with analytical skills and a forward-thinking mindset will be highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, evident in the emphasis on advocating for the user and turning insights into user-friendly solutions.

• Collaboration: Strong emphasis on working effectively with cross-functional teams (product, engineering, marketing) to achieve shared goals.

• Proactiveness & Autonomy: A culture that values individuals who take initiative, drive projects forward independently, and identify opportunities without constant direction.

• Excellence & Quality: A commitment to raising the bar for design quality and delivering impactful, elegant solutions.

• Innovation: Encouragement to explore and integrate new technologies, such as AI, to shape future product experiences.

• Inclusivity: As a company founded on inclusivity, this value likely permeates team interactions, fostering a welcoming and diverse environment.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with product managers and engineers throughout the product development lifecycle.

• Design Reviews: A culture of constructive feedback through regular design reviews, where ideas are shared and refined collectively.

• Knowledge Sharing: Encouragement to share learnings, best practices, and insights within the design team and across other departments.

• Process Improvement: A mindset of continuous improvement, where team members are encouraged to identify and implement more efficient ways of working.

📝 Enhancement Note: Lightspeed's founding ethos of inclusivity is likely a cornerstone of its culture. Candidates should be prepared to demonstrate how they embody these values in their work and interactions, particularly in a diverse, global company.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complexity and Simplicity: The core challenge will be to translate the intricate functionalities of POS and accounting systems into simple, intuitive user experiences that are easy for merchants to adopt and use daily.

• Technical Constraints: Navigating technically complex environments and collaborating effectively with engineering to ensure designs are feasible and scalable.

• Cross-Functional Alignment: Gaining buy-in and maintaining alignment across Product, Engineering, and other departments for design decisions, especially when dealing with diverse stakeholder needs.

• Rapid Evolution of Technology: Staying abreast of and integrating emerging technologies like AI into design processes to maintain a competitive edge and deliver innovative solutions.

• Driving Design Standards: As a Senior Designer, a challenge will be to consistently uphold and elevate design quality and contribute to the maturity of the design system and processes.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in complex UX problem-solving, system design, and leveraging AI in design.

• Product Strategy Contribution: Influence the strategic direction of the Instore Selling product suite and contribute to the broader company vision.

• Mentorship & Leadership: Develop leadership capabilities by mentoring junior designers and leading design initiatives.

• Industry Exposure: Gain exposure to the fast-paced world of SaaS commerce platforms and potentially attend industry conferences or workshops.

• Career Progression: Clear pathways for growth into Lead Designer, Design Manager, or specialized roles within the product organization.

📝 Enhancement Note: The "challenges" listed are inherent to senior-level product design roles in complex SaaS environments. Successfully navigating them will be a key indicator of a candidate's suitability and potential for growth within Lightspeed.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex workflow or system for end-users. What was your process, and what was the outcome?" (Focus on your problem-solving, user empathy, and process.)

• "How do you approach collaborating with product managers and engineers, especially when there are differing opinions or technical constraints?" (Highlight your communication, negotiation, and partnership skills.)

• "Walk me through a project where you used user research or data to significantly influence a design decision. What were the key insights, and how did you implement them?" (Showcase your data-driven approach and research methodology.)

• "How do you ensure consistency and scalability in your designs, particularly when working with or contributing to a design system?" (Demonstrate your understanding of design systems and their importance.)

Company & Culture Questions:

• "What interests you specifically about Lightspeed and our mission to power businesses through commerce?" (Show your research and genuine interest.)

• "How do you embody our company values of user-centricity, collaboration, and innovation in your work?" (Connect your experience to their stated values.)

• "What kind of work environment do you thrive in, and how do you contribute to a positive team culture?" (Assess cultural fit and teamwork.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process, the solutions you designed, and the impact achieved. Use a consistent structure.

• Focus on "Why": Explain the rationale behind your design decisions. Why did you choose a particular approach? What trade-offs did you consider?

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion, reduced task completion time, improved user satisfaction scores).

• Showcase Collaboration: Briefly mention how you worked with others and how their input influenced your designs.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, tool usage, and specific design choices.

• Tailor to the Role: Emphasize projects that align with the requirements of the Senior Product Designer, Instore Selling role, such as complex workflows, POS, or B2B applications.

📝 Enhancement Note: The interview process will likely assess not only your design skills but also your ability to operate autonomously, think strategically, and contribute positively to the team and company culture. Be ready to articulate your impact and growth potential.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit Your Application: Utilize the provided application link on the Greenhouse platform.

• Tailor Your Resume: Optimize your resume to highlight experience relevant to product design, UX/UI, design systems, and working with complex technical environments. Use keywords from the job description, such as "product design," "UX/UI," "Figma," "design systems," and "workflow optimization."

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your experience in designing for complex systems, simplifying workflows, and delivering user-centered solutions. Ensure your portfolio clearly details your process, role, and the impact of your work. Prioritize projects similar to Lightspeed's domain (e.g., B2B SaaS, commerce, finance, enterprise software).

• Prepare Your Presentation: Practice walking through your chosen case studies, focusing on your strategic thinking, problem-solving approach, and collaborative efforts. Be ready to articulate the "why" behind your design decisions and quantify results.

• Research Lightspeed: Understand Lightspeed's mission, products (especially the Instore Selling domain), and company culture. Familiarize yourself with their values and recent news to demonstrate genuine interest and alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.