Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Moxie

Location: Brooklyn, NY, USA

Job Type: FULL_TIME

Category: Product Design / GTM Operations

Date Posted: May 22, 2026

Experience Level: 5-10 years

Remote Status: Remote OK (USA)

🚀 Role Summary

• Drive the end-to-end design process for operationally complex product domains, directly impacting provider trust and business operations.

• Focus on measurable provider outcomes, linking design efforts to key metrics such as onboarding completion, time-to-task, and feature adoption.

• Develop deep customer fluency by actively engaging with users, shadowing providers, and participating in account calls to understand intricate operational workflows.

• Elevate the design baseline by identifying and rectifying structural design debt, ensuring a solid foundation for new feature development and platform scalability.

• Contribute to strategic roadmap planning, bringing design-led problem framing and surfacing unmet user needs to influence product direction.

📝 Enhancement Note: While the role is titled "Senior Product Designer," its emphasis on "operationally complex" domains, "workflow-heavy product environments," and direct impact on "provider trust to run their business" strongly suggests a significant overlap with GTM Operations and Revenue Operations, particularly in how the product facilitates client operations and business success. The focus on metrics like onboarding, time-to-task, and feature adoption aligns with operational efficiency and user enablement.

📈 Primary Responsibilities

• Own the entire design lifecycle for designated product areas, from initial user discovery and problem definition through to shipping and post-launch impact analysis.

• Partner closely with Product Managers (PMs) and Engineering Leads (TLs) in a collaborative "trio model" to co-create product strategy and execution.

• Translate complex operational workflows into intuitive and efficient user experiences that build provider confidence and reduce manual effort.

• Conduct user research, including shadowing, interviews, and usability testing, to gain deep insights into the daily operational challenges and needs of aesthetic entrepreneurs.

• Proactively identify and champion the resolution of design debt, including inconsistent patterns, broken flows, and accumulated complexity, to improve overall platform usability and maintainability.

• Contribute to the development and refinement of design systems, patterns, and standards that ensure consistency and scalability across the product.

• Shape the product roadmap by bringing design-led insights and problem framing to strategic discussions, identifying new opportunities and potential challenges.

• Measure and report on the impact of design initiatives using key performance indicators (KPIs) related to user adoption, efficiency, and business outcomes.

📝 Enhancement Note: The responsibilities clearly indicate a need for a designer who can operate beyond visual design, engaging in strategic product thinking, deep user understanding of operational processes, and a data-driven approach to measure impact, which are core tenets of operations-focused roles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience. Experience:

• 5-10 years of experience in product design, with a strong focus on designing complex operational software.

• Proven experience in end-to-end design ownership, from discovery through to shipped product, including close collaboration with engineering and product management. Required Skills:

• Operational Software Design: Demonstrated ability to design for dense, workflow-heavy product environments (e.g., scheduling, billing, inventory, CRM, business management tools).

• User Research & Discovery: Expertise in conducting user research, including shadowing, interviews, and usability testing, to deeply understand user needs and operational challenges.

• End-to-End Design Ownership: Proven track record of leading design initiatives from conception to launch, including problem framing, solution design, prototyping, and impact measurement.

• Cross-functional Collaboration: Ability to thrive in a "trio model" with PMs and Engineers, fostering strong working relationships and driving alignment towards common goals.

• Customer-Driven Design: A strong instinct for user empathy and the ability to translate user insights into effective design solutions without explicit direction.

• AI Tool Proficiency: Active and fluent use of AI tools within the design workflow to enhance efficiency and output.

• Usability & Craftsmanship: Ability to create solutions that make complex tasks feel simple, with a clear understanding of usability principles over mere visual polish.

Preferred Skills:

• Experience within the aesthetic or medical practice management industry.

• Familiarity with design systems and contribution to their evolution.

• Experience with data analysis and metric-driven design decision-making.

• Prototyping skills using industry-standard tools (e.g., Figma, Sketch, Adobe XD).

• Understanding of SaaS product development cycles and agile methodologies.

📝 Enhancement Note: The emphasis on "complex operational software," "workflow-heavy product environments," and "AI in your practice" are critical differentiators for operations roles. The requirement for "end-to-end ownership" and driving "measurable provider outcomes" further solidifies the operations-centric nature of this design role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in Operational Complexity: Showcase 2-3 detailed case studies demonstrating your experience designing for complex operational workflows. These should highlight the problem space, your design process, the specific challenges encountered, and the solutions implemented.

• Impact Measurement: For each case study, clearly articulate the measurable outcomes and impact of your design work. Focus on metrics relevant to operational efficiency, user adoption, task completion rates, and customer satisfaction.

• End-to-End Ownership Examples: Provide evidence of your ability to lead design initiatives from initial discovery and research through to final implementation and iteration. This should include examples of how you collaborated with PMs and engineers.

• User-Centric Problem Solving: Demonstrate how you translated user research and customer fluency into tangible design solutions that addressed specific operational pain points.

Process Documentation:

• Workflow Design & Optimization: Include examples or descriptions of how you approach mapping and optimizing complex user workflows. This could involve flowcharts, user journey maps, or process diagrams that illustrate your analytical approach.

• Systemic Thinking: Showcase instances where you considered the broader system and potential design debt, and how you actively worked to improve consistency and scalability across product areas.

• AI Integration in Process: If applicable, describe how you leverage AI tools within your design process to enhance efficiency, generate ideas, or analyze user data.

📝 Enhancement Note: For a role with such a strong operational component, a portfolio must go beyond visual mockups. It needs to demonstrate an understanding of business processes, operational efficiency, and the ability to design systems that support complex workflows and drive measurable business outcomes. The focus on "measurable provider outcomes" and "operational software design" is paramount.

💵 Compensation & Benefits

Salary Range: $138,299 - $169,033 per year (USD)

Benefits:

• Equity (0.024% – 0.032%)

• Comprehensive health, dental, and vision insurance.

• Generous paid time off (PTO) and holidays.

• 401(k) plan with company match.

• Professional development budget for conferences, courses, and learning resources.

• Remote work stipend for home office setup.

• Opportunities for professional growth and advancement within a fast-growing company. Working Hours:

• Standard full-time role, approximately 40 hours per week.

• Remote-first culture allows for flexibility in work schedule, provided core collaboration hours and project deadlines are met.

📝 Enhancement Note: The salary range provided is competitive for a Senior Product Designer role in a high-cost-of-living area like Brooklyn, NY, especially for a remote position within the US. The equity component is significant for a senior role, indicating a belief in long-term growth and employee contribution.

🎯 Team & Company Context

🏢 Company Culture

Industry: SaaS / Technology (specifically supporting Aesthetic Entrepreneurs)

Company Size: Growing, described as "global, remote-first team now supporting 700+ practices nationwide." This implies a company that has achieved product-market fit and is scaling rapidly.

Founded: Not specified, but the mention of growing from an "idea to a global, remote-first team" suggests a relatively young, dynamic company.

Team Structure:

• Product Organization: The role is embedded within the product organization, operating in a "true trio model" with Product Managers and Engineering Leads.

• Design Integration: Design is being actively brought into "every critical product domain," signifying a commitment to design's strategic role.

• Cross-functional Collaboration: Strong emphasis on collaboration within the PM-design-eng trio, and implicitly with other functions that rely on product performance (e.g., Customer Success, Sales, Marketing).

Methodology:

• Data-Driven Impact: The team emphasizes driving "measurable provider outcomes" and knowing "if it worked," indicating a data-centric approach to product development and design.

• Workflow Optimization: A core focus is on understanding and improving "complex operational workflows" for aesthetic entrepreneurs.

• Agile & Iterative Development: The "trio model" and focus on shipping and measuring impact suggest an agile development methodology.

• Continuous Learning: The company values "simplify and learn every day," pointing to a culture of continuous improvement and adaptation.

Company Website: https://www.joinmoxie.com

📝 Enhancement Note: Moxie's focus on empowering "ambitious aesthetic entrepreneurs" and its remote-first, globally distributed team structure indicate a culture that values autonomy, efficiency, and a deep understanding of customer operational challenges. The "trio model" suggests a highly collaborative and integrated product development process, aligning with operational efficiency principles.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer, with significant autonomy and end-to-end ownership of critical product domains. This role is positioned to influence product strategy and shape the user experience for core operational functions.

Reporting Structure: The Senior Product Designer will partner directly with PMs and Engineering Leads in a "trio model." They will likely report into a Head of Design or a Design Manager, but the day-to-day work is highly autonomous within their product domain.

Operations Impact: The design work directly impacts the operational success and profitability of Moxie's clients (aesthetic practices). By making complex operational workflows simpler and more efficient, the designer contributes to client retention, adoption of Moxie's platform, and ultimately, Moxie's revenue growth. The role is explicitly tied to "metrics that matter: onboarding completion, time-to-task, support ticket reduction, feature adoption."

Growth Opportunities:

• Leadership in Design Domains: Opportunity to become the go-to design expert for specific, operationally critical product areas.

• Strategic Influence: Contribute directly to shaping the product roadmap and design strategy, moving beyond execution to influence direction.

• Career Advancement: A "clear path to grow" with a "real leveling framework" suggests opportunities for promotion to Lead Designer, Principal Designer, or management roles for high performers.

• Skill Development: Exposure to complex operational challenges, a growing user base, and a data-driven environment provides ample opportunity to hone skills in user research, workflow design, and impact measurement.

• Industry Expertise: Deepen understanding of the aesthetic practice management industry, a niche but growing market.

📝 Enhancement Note: This role offers a unique blend of design craft and operational impact. The growth potential is significant for someone who can excel in understanding and improving complex business processes through design, aligning perfectly with career paths in product operations or GTM strategy enablement.

🌐 Work Environment

Office Type: Remote-first. The company is distributed globally, with a primary focus on hiring within the USA for this role.

Office Location(s): While the role is remote, the candidate is expected to be based in the USA, with a Brooklyn, NY address listed. This may indicate a primary hub or a legal/tax nexus for employees.

Workspace Context:

• Autonomy and Flexibility: As a remote-first role, it offers significant flexibility in managing one's workday, provided collaboration and deadlines are met.

• Collaborative Tools: Expect a robust digital collaboration environment, utilizing tools for communication, design, project management, and documentation.

• User-Centric Environment: The work directly involves understanding and improving the operational environments of aesthetic practice providers, fostering a deep connection to the end-user's daily challenges.

• Fast-Paced Growth: Being part of a rapidly scaling company means a dynamic and evolving work environment, with opportunities to shape processes and contribute to growth.

Work Schedule:

• Full-time, approximately 40 hours per week.

• While remote, there will be core hours or designated collaboration times to ensure effective teamwork with PMs, engineers, and other stakeholders across different time zones.

📝 Enhancement Note: The remote-first nature coupled with the "trio model" implies a high degree of asynchronous communication and self-management, common in efficient operational teams. Candidates should be comfortable with digital collaboration tools and proactive communication.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in the role and company.

• Portfolio Review & Design Challenge: A session where candidates present their portfolio, focusing on case studies that demonstrate experience with complex operational workflows and end-to-end ownership. This may be followed by a take-home design challenge or a live design exercise focused on problem-solving within an operational context.

• Trio Collaboration Interview: An interview with a Product Manager and an Engineering Lead from the team the designer would join. This assesses collaboration style, communication, and how the candidate approaches problem-solving within a cross-functional team.

• Hiring Manager/Design Leadership Interview: A discussion with the hiring manager or design leadership to delve deeper into strategic thinking, career aspirations, and leadership potential.

• Final Round/Reference Checks: Potentially a final interview or reference checks to confirm suitability.

Portfolio Review Tips:

• Focus on Operational Impact: Clearly articulate how your design decisions improved operational efficiency, reduced user effort, increased adoption, or solved complex business problems for your clients. Use specific, quantifiable metrics whenever possible.

• Showcase the "Why": For each case study, explain your thought process, the research that informed your decisions, and how you navigated trade-offs. Emphasize your problem-framing skills.

• Highlight End-to-End Ownership: Demonstrate your involvement from initial discovery through to post-launch analysis. Show how you collaborated with PMs and engineers.

• Address Complexity: Select projects that showcase your ability to handle intricate workflows and dense interfaces. Explain how you simplified complexity without sacrificing essential functionality.

• AI Integration: If you've used AI tools, be ready to discuss how they enhanced your workflow and the outcomes.

Challenge Preparation:

• Understand the User: Research aesthetic practice operations. Think about their typical workflows, pain points, and business objectives.

• Focus on Problem Framing: If given a challenge, spend significant time defining the problem before jumping to solutions.

• Think Systemically: Consider how your proposed solution fits into the broader Moxie platform and the user's overall business operations.

• Be Metric-Minded: Consider how you would measure the success of your proposed solution.

• Practice Presentation: Be prepared to articulate your design decisions clearly, concisely, and persuasively, especially to technical and product-focused individuals.

📝 Enhancement Note: Given the operational focus, expect interview questions and portfolio reviews to heavily emphasize process, efficiency, problem-solving in complex systems, and measurable business impact, rather than purely aesthetic considerations.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely, given industry trends and collaborative nature), Sketch, Adobe XD.

• User Research & Testing: Tools for remote usability testing (e.g., UserTesting.com, Maze), session recording (e.g., Hotjar, FullStory), and survey platforms (e.g., SurveyMonkey, Typeform).

• Collaboration: Slack, Zoom, Google Workspace (Docs, Sheets, Slides).

• Project Management: Jira, Asana, Trello, or similar tools for tracking tasks and sprints.

Analytics & Reporting:

• Product Analytics: Tools like Mixpanel, Amplitude, or Google Analytics to track user behavior, feature adoption, and conversion funnels.

• Data Visualization: Tableau, Looker, or Power BI for creating dashboards and reports to communicate insights to stakeholders.

CRM & Automation:

• CRM: While not directly a CRM role, understanding how the product integrates with or functions similarly to CRM principles for managing client relationships and business operations is beneficial.

• Automation Tools: Awareness of workflow automation principles and tools that might integrate with or be part of the Moxie platform.

📝 Enhancement Note: Proficiency in modern design and collaboration tools is essential. For a role focused on operations, an understanding of how design integrates with analytics, workflow automation, and potentially CRM-like functionalities within the product is a significant advantage.

👥 Team Culture & Values

Operations Values:

• Act as Owners: Take responsibility for your domain, make decisions with the company's best interest in mind, and drive initiatives to completion.

• Give More Than We Take: Contribute positively to the team and company, support colleagues, and aim to leave things better than you found them.

• Move with Speed and Care: Balance the need for rapid progress with meticulous attention to detail and quality, especially in operational systems.

• Simplify and Learn Every Day: Continuously seek ways to streamline processes, reduce complexity, and acquire new knowledge and skills.

Collaboration Style:

• Trio Model: Tight-knit collaboration with PM and Engineering, characterized by shared ownership and iterative development.

• Data-Informed: Decisions are guided by user research and product metrics.

• Customer-Centric: A deep focus on understanding and serving the needs of aesthetic entrepreneurs.

• Remote-First: Emphasis on clear communication, asynchronous collaboration, and building trust across distributed team members.

📝 Enhancement Note: The company values directly mirror operational excellence principles: ownership, efficiency, continuous improvement, and a balanced approach to speed and quality. These are critical for success in roles that support business operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The primary challenge lies in designing intuitive solutions for inherently complex operational workflows within the aesthetic practice industry.

• Balancing Craft and Metrics: Ensuring that design solutions are not only aesthetically pleasing and usable but also drive specific, measurable business outcomes.

• Navigating Design Debt: Identifying and systematically addressing accumulated design debt while simultaneously delivering new features requires strategic planning and prioritization.

• Remote Collaboration: Effectively collaborating and building strong relationships within a remote-first, distributed team requires proactive communication and strong interpersonal skills.

• Rapid Scaling: Adapting to the evolving needs and processes of a fast-growing company can be demanding but also offers significant opportunities for impact.

Learning & Development Opportunities:

• Deep Domain Expertise: Gain in-depth knowledge of the operational challenges and business needs of aesthetic practice owners.

• Advanced Design Skills: Hone skills in designing for complex workflows, data visualization, and metric-driven product development.

• Strategic Product Influence: Develop capabilities in product strategy, roadmap shaping, and leading design initiatives from concept to impact.

• AI in Design: Further explore and integrate AI tools into the design process, staying at the forefront of technological advancements.

• Leadership Development: Potential to grow into design leadership roles, mentoring junior designers and influencing design strategy at a higher level.

📝 Enhancement Note: The challenges presented are typical of senior roles in growing tech companies, especially those focused on B2B SaaS solutions where operational efficiency is key. The growth opportunities are substantial for a designer who can effectively bridge the gap between user needs, business objectives, and complex system design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly complex operational workflow. What was the problem, your approach, and the outcome?" (Focus on problem framing, user research, and quantifiable results).

• "How do you balance the need for visual polish with the requirements of functional usability and operational efficiency in a dense interface?" (Highlight your understanding of usability vs. aesthetics and your process for achieving both).

• "Tell me about a significant piece of design debt you identified and how you advocated for its resolution. What was the impact?" (Demonstrate your proactive approach to improving platform health).

• "How do you use AI tools in your design process? Can you provide a specific example of how AI helped you solve a design problem or improve efficiency?" (Be ready with concrete examples of AI tool usage). Company & Culture Questions:

• "What interests you about Moxie's mission to empower aesthetic entrepreneurs?" (Show genuine interest in the specific industry and company mission).

• "How do you approach collaboration within a PM-design-eng trio? What makes a successful trio dynamic?" (Discuss your experience with cross-functional teams and your preferred communication styles).

• "Our values include 'Act as Owners' and 'Simplify and Learn Every Day.' How have you embodied these values in your past roles?" (Prepare examples that align with these specific values). Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly state the problem, your role, the key constraints, your process, the solution, and most importantly, the measurable impact.

• Emphasize Operational Context: When presenting, don't just show screens; explain the operational context of the user and how your design addressed specific business needs or workflows.

• Quantify Results: Use numbers and metrics to demonstrate the success of your designs (e.g., "reduced time-to-complete task by X%", "increased feature adoption by Y%", "decreased support tickets related to this feature by Z%").

• Showcase Problem-Solving: Highlight instances where you had to make difficult trade-offs or overcome significant challenges.

• Be Ready for Deep Dives: Expect questions about your decision-making process, user research methods, and how you collaborated with other team members.

📝 Enhancement Note: The interview process will likely test not only design skills but also strategic thinking, operational understanding, collaboration capabilities, and alignment with Moxie's specific values and remote-first culture. Be prepared to discuss how your design work directly contributes to business outcomes and operational efficiency.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 case studies that best demonstrate your experience with complex operational software, end-to-end ownership, and measurable impact. Prioritize examples showing workflow optimization and user-centric solutions for operational challenges.

• Resume Optimization: Ensure your resume clearly articulates your experience with "operational software design," "workflow optimization," "user research," "end-to-end ownership," and any experience with "AI tools in design." Quantify your achievements using metrics where possible.

• Interview Preparation: Practice articulating your design process and project outcomes, focusing on the "why" behind your decisions and the measurable impact. Prepare specific examples relating to Moxie's values and the challenges of designing for operational complexity.

• Company Research: Thoroughly research Moxie, its mission, its target users (aesthetic practice owners), and its company values. Understand the unique operational challenges faced by these businesses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.