Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: M&T Bank

Location: New York, NY, United States

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: May 27, 2026

Experience Level: Mid-Level (3-7 years)

Remote Status: Hybrid

🚀 Role Summary

• Design end-to-end digital business banking experiences, focusing on onboarding, account management, and servicing.

• Collaborate closely with product owners, developers, researchers, and business stakeholders to define functionality and ensure successful implementation.

• Create concepts, wireframes, high-fidelity designs, and prototypes that communicate ideas and drive alignment across teams.

• Contribute to and advocate for design standards, accessibility best practices, and design system usage across business banking experiences.

• Mentor junior designers and contribute to growing a culture of design quality, craft, collaboration, and continuous improvement.

📝 Enhancement Note: This role is positioned within a specialized product design team focused on Digital Business Banking Experiences (DBX), indicating a need for expertise in complex B2B financial products and workflows. While the title is "Senior Product Designer," the experience requirement of 3+ years (or 7 combined) suggests a mid-level focus, with senior responsibilities including mentorship and influencing roadmap planning.

📈 Primary Responsibilities

• Design intuitive user flows and interfaces for critical digital business banking experiences, encompassing onboarding, servicing, and account management.

• Translate complex research findings, stringent business requirements, technical constraints, and regulatory considerations into elegant, customer-centric solutions.

• Develop a range of design artifacts, including concepts, wireframes, high-fidelity mockups, and interactive prototypes, to effectively communicate design intent and foster cross-functional alignment.

• Engage in deep collaboration with product owners, engineering teams, user researchers, and business stakeholders throughout the product development lifecycle to ensure seamless execution and product success.

• Champion and contribute to the evolution of design standards, advocate for accessibility best practices (WCAG compliance), and promote consistent usage of the design system across all business banking digital touchpoints.

• Actively participate in design critiques, team rituals, and agile ceremonies, iterating designs based on constructive feedback from peers, product managers, developers, and key stakeholders.

• Support usability testing initiatives and partner with user researchers to gather actionable insights that drive continuous improvement of complex business banking experiences.

• Mentor and guide junior designers, fostering a team culture that values design quality, craft, robust collaboration, and a commitment to continuous learning and process refinement.

• Proactively influence product roadmap planning by identifying experience optimization opportunities, surfacing critical usability concerns, and contributing to the prioritization of work based on demonstrable customer and business impact.

📝 Enhancement Note: The responsibilities emphasize a blend of core UX/UI design tasks with strategic contributions, including mentorship and roadmap influence. The focus on regulated industries and complex workflows highlights the need for a designer who can navigate intricate requirements and deliver user-friendly solutions within a structured environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or a closely related field. Alternatively, a combined minimum of 7 years of relevant work experience and/or education in product design or UX.

Experience: A minimum of 3 years of relevant professional experience in product design, with a strong emphasis on designing for workflow-intensive, enterprise-level, or form-heavy digital experiences, preferably within regulated industries like financial services.

Required Skills:

• Proficient in User Flow Design, creating clear and logical pathways for complex user journeys.

• Expertise in Wireframing, translating concepts into structural layouts and information architecture.

• Skilled in Prototyping, developing interactive models to test and communicate design solutions.

• Advanced proficiency with Figma for detailed UI design and collaboration.

• Experience with modern design tools such as Adobe Creative Suite (CC) and collaborative platforms like Miro.

• Solid understanding of Accessibility Standards (e.g., WCAG 2.1 AA) and best practices for inclusive design.

• Demonstrated ability to apply User-Centered Design methodologies throughout the entire product lifecycle.

• Experience working within Agile development methodologies, iterating on designs based on feedback and data.

• Proven ability to collaborate effectively with cross-functional stakeholders, including product managers, engineers, and researchers.

Preferred Skills:

• Experience designing within the financial services industry or with complex, compliance-driven workflows.

• Prior experience designing digital banking platforms, enterprise applications, back-office systems, or digital servicing experiences.

• Specific experience designing for business customers, focusing on servicing experiences or operational platforms.

• Familiarity with Design Systems and their application in maintaining consistency and efficiency across digital products.

📝 Enhancement Note: The requirements clearly differentiate between essential skills and preferred experience, highlighting the value of domain-specific knowledge in financial services and complex enterprise applications. The emphasis on Figma, Adobe CC, and Miro points to a modern, collaborative design workflow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating the end-to-end design process for complex digital products or features.

• Each case study should clearly articulate the problem statement, user research conducted, design challenges faced, design decisions made, and the final solution's impact.

• Highlight specific contributions to user flows, wireframes, high-fidelity designs, and interactive prototypes.

• Include examples of how user-centered design principles and accessibility best practices were integrated into the design process.

Process Documentation:

• Provide evidence of your design process, detailing how you move from initial concept to final implementation.

• Showcase examples of how you translate business requirements, technical constraints, and user research into tangible design artifacts.

• Illustrate your approach to collaboration with cross-functional teams (Product, Engineering, Research) throughout the design lifecycle.

• Include examples of how you have contributed to or utilized design systems and design standards.

• Demonstrate your ability to iterate on designs based on feedback, usability testing, and data analysis.

📝 Enhancement Note: A strong portfolio is critical for this role, especially showcasing experience with complex workflows and regulated environments. Applicants should be prepared to detail their design process and demonstrate how they drive impact through user-centered solutions.

💵 Compensation & Benefits

Salary Range: $104,700.00 - $174,500.00 Annual (USD)

Explanation of Range: This range reflects M&T Bank's commitment to competitive, market-informed compensation for a Senior Product Designer role in New York, NY. The specific salary offered will depend on the candidate's unique combination of skills, experience, education, and performance during the interview process. This range is benchmarked against similar roles in major metropolitan areas known for their tech and finance sectors.

Benefits:

• Comprehensive Medical Insurance plans.

• Robust Retirement Plan options (e.g., 401k matching).

• Paid Volunteer Time, encouraging community engagement.

• Access to M&T Bank's broader employee benefits package, which may include dental, vision, life insurance, disability coverage, and employee assistance programs.

• Opportunities for professional development and continuous learning.

Working Hours: 40 hours per week. This is a hybrid role, requiring a balance of in-office collaboration and remote work flexibility. Specific in-office days will be determined by team needs and manager guidance.

📝 Enhancement Note: The provided salary range is substantial, indicating a senior-level position in a high cost-of-living area. The benefits package appears standard for a large financial institution, with a notable inclusion of paid volunteer time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. M&T Bank operates within a highly regulated sector, emphasizing security, compliance, reliability, and customer trust. This context heavily influences design decisions, requiring a meticulous approach to user experience.

Company Size: Large Enterprise (M&T Bank is a significant financial institution with thousands of employees). This scale implies established processes, cross-functional departmental structures, and a robust internal infrastructure, but also potential for bureaucratic layers.

Founded: M&T Bank was founded in 1856. Its long history suggests a stable, established organization with a deep understanding of the financial industry and a commitment to long-term customer relationships.

Team Structure:

• The Product Design team is described as "small (but mighty!)" within the Digital Business Banking Experience (DBX) focus area.

• This specialized team is part of the larger Digital Experience Design (DxD) organization, which spans M&T Bank and Wilmington Trust, offering strong support, collaboration, and alignment across a broader group of designers.

Methodology:

• The team operates with a customer-first mindset, balancing user needs with business goals and regulatory requirements.

• Collaboration is key, with close partnerships between Product, Technology, and Business teams.

• Agile development methodologies are employed, indicating iterative design and development cycles.

• There is a stated focus on evolving the design practice, suggesting an openness to new tools, processes, and approaches.

• Design standards, accessibility, and design system usage are actively promoted.

Company Website: https://www.mtb.com/

📝 Enhancement Note: The company culture emphasizes stability and a strong focus on regulated financial services. The product design team, while specialized, benefits from the broader DxD organization's support, suggesting a structured yet collaborative environment where design quality and customer-centricity are paramount.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a mid-to-senior individual contributor role with significant autonomy and responsibility. It involves not only executing design tasks but also mentoring junior team members, influencing product strategy, and contributing to the growth of the design practice. The role requires a strategic thinker who can balance user needs, business objectives, and complex technical/regulatory constraints.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Lead within the Digital Experience Design (DxD) organization. They will work closely with Product Owners, Engineering Leads, and User Researchers on specific product initiatives. This structure allows for both specialized focus within the DBX team and broader alignment with the overall DxD strategy.

Operations Impact: The Senior Product Designer will have a direct impact on how M&T Bank's business customers interact with digital platforms. By designing intuitive and efficient onboarding, account management, and servicing experiences, they will contribute to customer satisfaction, retention, operational efficiency, and potentially revenue growth by enabling easier access to banking services. Their influence extends to shaping the product roadmap and evolving the bank's digital design maturity.

Growth Opportunities:

• Specialization: Deepen expertise in financial services UX, complex B2B digital products, and enterprise design systems.

• Leadership: Progress into a Design Lead role, managing a small team or a specific product area, and taking on more strategic responsibilities.

• Cross-Functional Influence: Expand influence across different product lines or contribute to broader digital strategy initiatives within the DxD organization.

• Mentorship: Continue to develop leadership and mentorship skills by guiding junior designers, potentially leading design critiques and workshops.

• Industry Trends: Stay abreast of emerging UX trends, technologies, and best practices in fintech and enterprise design.

📝 Enhancement Note: This role offers a clear path for growth within a large, stable financial institution, emphasizing specialization in a critical area (Digital Business Banking) and opportunities for leadership development. The impact is tangible, affecting customer experience and operational efficiency.

🌐 Work Environment

Office Type: Hybrid. This role requires a blend of remote work and in-office presence, likely at M&T Bank's New York, NY location. This model aims to combine the flexibility of remote work with the benefits of in-person collaboration, team building, and access to office resources.

Office Location(s): Primarily New York, New York. This location offers access to a major metropolitan hub with extensive public transportation options.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with product, technology, and business teams. Expect regular meetings, design reviews, and working sessions, both virtually and in person.

• Tools & Technology: Access to industry-standard design tools (Figma, Adobe CC, Miro) and potentially other internal M&T Bank systems and platforms. The team is part of a larger DxD organization, suggesting a commitment to providing necessary design resources.

• Team Interaction: Opportunities to interact with a dedicated product design team focused on DBX, as well as the broader DxD organization, fostering knowledge sharing and professional development. The New York office likely offers a professional corporate environment.

Work Schedule: Standard 40-hour work week, with flexibility expected to meet project deadlines and team needs. The hybrid model allows for some autonomy in structuring the work week, balancing remote focus time with in-office collaboration.

📝 Enhancement Note: The hybrid work environment in a major city like New York suggests a professional setting with opportunities for both focused individual work and dynamic team collaboration. The emphasis on collaboration is a key aspect of the work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. Be prepared to clearly articulate your relevant experience and suitability for a Senior Product Designer role in financial services.

• Portfolio Review & Design Challenge: A deeper dive into your portfolio, focusing on case studies relevant to complex workflows, enterprise applications, or financial services. You may be asked to present a specific case study or complete a design challenge that simulates real-world problems faced by the DBX team. This will assess your process, problem-solving skills, and design craft.

• Cross-Functional Interviews: Interviews with key stakeholders, including Product Owners, Engineering Leads, and potentially other designers or researchers. These sessions will evaluate your collaboration style, communication skills, ability to incorporate feedback, and understanding of business and technical constraints.

• Final Interview: Typically with senior leadership (e.g., Head of Design, Director of Product), focusing on strategic thinking, leadership potential, cultural fit, and overall alignment with M&T Bank's values and the DxD organization's goals.

Portfolio Review Tips:

• Focus on Relevance: Prioritize case studies that showcase experience with complex workflows, enterprise applications, financial services, or B2B products. If you don't have direct financial services experience, highlight transferable skills in handling complexity, regulation, and enterprise-level user needs.

• Detail Your Process: Clearly articulate your design process for each case study – problem identification, research methods, ideation, iteration, and final solution. Use visuals to support your narrative.

• Quantify Impact: Wherever possible, include metrics or outcomes that demonstrate the impact of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Highlight Collaboration: Showcase how you worked with cross-functional teams, managed feedback, and contributed to alignment.

• Accessibility & Design Systems: Explicitly mention how you integrated accessibility best practices and utilized or contributed to design systems.

Challenge Preparation:

• Understand the Context: Research M&T Bank's digital offerings, particularly in business banking if possible. Understand the challenges of designing for regulated industries.

• Practice Problem-Solving: Be ready to break down a complex problem, ask clarifying questions, and propose a structured approach to finding a solution.

• Articulate Trade-offs: Demonstrate an understanding that design decisions involve trade-offs between user needs, business goals, and technical feasibility.

• Prepare to Present: Practice presenting your thought process and design rationale concisely and clearly.

📝 Enhancement Note: The interview process is structured to thoroughly assess design skills, process, collaboration, and strategic thinking, with a strong emphasis on portfolio content relevant to the specific industry and role complexity.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Expect to use it extensively for creating wireframes, high-fidelity mockups, and interactive prototypes.

• Adobe Creative Suite (CC): Likely used for asset creation, image editing, and potentially other graphic design tasks that complement Figma workflows.

• Miro: A collaborative online whiteboard platform, crucial for brainstorming, user journey mapping, workshop facilitation, and cross-functional collaboration.

Analytics & Reporting:

• While not explicitly listed, expect to work with data from analytics platforms (e.g., Google Analytics, Adobe Analytics, or internal tools) to understand user behavior and inform design decisions.

CRM & Automation:

• While this role is not directly in CRM or sales operations, understanding how design impacts customer experience within the banking ecosystem is key. Familiarity with how user data flows and informs customer journeys might be beneficial.

• Design System Tools: Proficiency with or experience contributing to design systems is highly valued. This might involve tools for component management and documentation.

📝 Enhancement Note: The core tools are standard for modern product design. The emphasis is on Figma, supported by Adobe CC and Miro for collaborative ideation and execution. Awareness of how design integrates with broader analytics and customer data is implied.

👥 Team Culture & Values

Operations Values:

• Customer-First Thinking: Designs that prioritize user needs and business goals, aiming for intuitive and effective experiences.

• Collaborative: Fostering strong partnerships with Product, Technology, and Business teams to achieve shared objectives and ensure successful product delivery.

• Detail-Oriented: Meticulous attention to detail, particularly crucial for complex workflows, financial transactions, and servicing experiences where precision is paramount.

• Proactive: Taking initiative to seek clarity, identify potential issues early, and propose thoughtful solutions to challenges.

• Craft-Driven: A deep commitment to high-quality design, consistency, usability, and adherence to established design systems and standards.

• Growth Mindset: Openness to continuous learning, embracing feedback (both giving and receiving), and a drive for self-improvement and process optimization.

Collaboration Style:

• Cross-Functional Integration: Actively working with diverse teams, requiring strong communication and the ability to translate design concepts into actionable insights for non-designers.

• Design Critiques and Feedback: Regularly participating in and conducting design reviews to foster a culture of constructive feedback and continuous improvement.

• Knowledge Sharing: Contributing to the team's collective knowledge through sharing best practices, insights from research, and learnings from projects.

• Agile Iteration: Embracing an iterative approach to design, working closely with development teams to refine solutions based on ongoing feedback and testing.

📝 Enhancement Note: The articulated values and collaboration style align with a mature design organization that values both individual contribution and collective success, with a strong emphasis on user advocacy and professional development.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Workflows: Designing for intricate, multi-step processes in business banking requires a deep understanding of user needs, regulatory requirements, and technical limitations. Simplifying these complexities into intuitive experiences is a primary challenge.

• Balancing Stakeholder Needs: Navigating the diverse requirements of customers, business units, legal, compliance, and technology teams requires strong negotiation and communication skills.

• Adhering to Strict Regulations: The financial industry is heavily regulated, meaning designs must comply with numerous rules and standards, which can sometimes constrain creative solutions.

• Evolving Design Practice: As part of a large organization, driving adoption of new design practices, tools, and a consistent design system across different teams can be a gradual process.

Learning & Development Opportunities:

• Deep Dive into Fintech UX: Gain specialized expertise in the unique challenges and opportunities of User Experience Design within the financial technology sector.

• Enterprise Design System Contribution: Opportunity to contribute to or influence the evolution of a large-scale enterprise design system, enhancing consistency and efficiency across M&T Bank's digital products.

• Mentorship and Leadership: Develop leadership capabilities through mentoring junior designers and potentially taking on project leadership roles, preparing for future management opportunities.

• Cross-Functional Acumen: Enhance understanding of business strategy, product management, and software development lifecycles within a large financial institution.

• Accessibility Expertise: Deepen knowledge and practical application of accessibility standards in complex enterprise environments.

📝 Enhancement Note: The challenges are inherent to operating in a regulated, complex industry. The growth opportunities are substantial, focusing on specialization, leadership, and enhancing cross-functional understanding within a major financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for a regulated industry. What were the key challenges, and how did you ensure user needs were met while adhering to compliance?" (Focus on your process, stakeholder management, and problem-solving for complexity).

• "How do you approach balancing competing priorities from different stakeholders (e.g., product, engineering, legal, marketing) when designing a feature?" (Highlight your collaboration, negotiation, and prioritization skills).

Company & Culture Questions:

• "What interests you about designing for M&T Bank's Digital Business Banking Experiences, specifically?" (Research M&T Bank's current digital offerings and their stated mission/values).

• "How do you contribute to a collaborative design culture, especially within a hybrid work environment?" (Discuss your experience with design critiques, feedback, and remote collaboration tools).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the outcome/impact. Use a storytelling approach.

• Highlight Key Artifacts: Showcase wireframes, user flows, high-fidelity mockups, and prototypes, explaining the rationale behind your design decisions at each stage.

• Emphasize Collaboration: Detail how you worked with product managers, engineers, and researchers. Mention specific instances of feedback incorporated and how you achieved alignment.

• Quantify Impact: If possible, present metrics demonstrating the success of your designs (e.g., improved conversion rates, task completion times, user satisfaction scores).

• Be Ready for Questions: Anticipate questions about your design choices, trade-offs, and how you would approach specific challenges related to business banking.

📝 Enhancement Note: Preparation should focus on demonstrating expertise in complex design, stakeholder management, and a deep understanding of the financial services context, supported by well-documented case studies.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday link (https://mtb.wd5.myworkdayjobs.com/MTB/job/New-York-NY/Senior-Product-Designer_R86169).

• Customize Your Resume: Tailor your resume to highlight experience in UX/UI design, product design, enterprise applications, workflow-intensive experiences, and financial services (if applicable). Use keywords from the job description such as "User Flow Design," "Wireframing," "Figma," "Accessibility," and "Agile." Quantify achievements with specific metrics where possible.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to handle complex design challenges, especially those involving intricate workflows or regulated environments. Ensure each case study clearly outlines the problem, your process, your role, your solutions, and the impact.

• Prepare Your Presentation: Practice walking through your portfolio case studies concisely and engagingly. Be ready to articulate your design decisions, collaboration methods, and problem-solving approach.

• Research M&T Bank: Familiarize yourself with M&T Bank's mission, values, and their current digital product offerings, particularly in business banking. Understand their position in the financial services industry and any recent news or initiatives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.