Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Kolmeo

Location: Melbourne, Victoria, Australia (Hybrid)

Job Type: Full-Time

Category: Product Design / GTM Operations

Date Posted: 2026-08-20

Experience Level: 7+ years (3-4 as Senior)

Remote Status: Hybrid

🚀 Role Summary

• Own and define customer experience outcomes for Kolmeo's core Property Manager (PM) platform, driving a strategic product roadmap from discovery to delivery.

• Elevate design thinking across Product & Design, Technology, Delivery, and Customer teams through mentoring and coaching, fostering consistency and lifting overall team capability.

• Leverage AI tooling (e.g., Claude, Copilot) to enhance efficiency in research, documentation, prototyping, and story definition, while critically evaluating AI's role and limitations.

• Build strong cross-functional relationships and facilitate collaborative sessions to drive alignment, inform product decisions, and ensure technical feasibility and scalability.

• Define success metrics, translate user insights into actionable plans, and maintain accountability for timelines and scope trade-offs to achieve positive commercial outcomes.

📝 Enhancement Note: This role is positioned as a Senior Product Designer with significant Product Management responsibilities, particularly in driving strategy, roadmap, and commercial outcomes. The emphasis on AI tooling, systemization, and mentoring suggests a leadership-oriented individual contributor role within the GTM Operations and Product Design functions.

📈 Primary Responsibilities

• Act as the primary authority on the end-to-end product experience for the Property Manager platform, possessing deep context to guide decision-making and provide clear direction.

• Mentor and develop team members by sharing expertise in design craft and product thinking, thereby enhancing the overall capability and consistency of the design and product teams.

• Establish clear goals, definitions of success, and key performance indicators (KPIs) for all owned work, ensuring alignment with business objectives and customer needs.

• Foster strong working relationships across departments (Product, Technology, Delivery, Customer) through effective facilitation of workshops, presentations, and collaborative sessions to drive alignment and decision-making.

• Proactively gather and synthesize customer insights, translating user feedback and market signals into a comprehensive understanding of user needs and pain points.

• Define, instrument, and analyze product success metrics in partnership with Delivery teams, translating approved designs into release plans and managing scope trade-offs effectively.

• Collaborate closely with technical teams to ensure the development of technically sound, scalable, and well-considered product solutions, involving them early and maintaining close communication throughout the lifecycle.

• Partner with the Executive Manager - Product to shape the product roadmap and backlog by providing sharp prioritization recommendations, balancing customer impact, business value, and delivery effort.

• Own the value proposition for customer-facing features, acting as the ultimate decision-maker on scope and trade-offs to provide clarity to the team while comfortably navigating ambiguity.

• Maintain and actively reference key product documentation, including product personas, user journey maps, and service blueprints, ensuring they remain current and relevant to the team's work.

• Actively utilize AI tooling in daily practice to accelerate research, documentation, prototyping, and story definition, modeling this efficient approach for the broader team.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and cross-functional influence, typical of a senior role within a growing PropTech company. The emphasis on AI integration and process systemization is a key differentiator.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent experience and expertise in Product Design or related fields is essential.

Experience:

• 7+ years of experience in Product Design or Product Management.

• 3-4 years of experience specifically at a senior level, or equivalent demonstrated experience leading product design initiatives.

• Proven experience across the full product lifecycle, from early-stage ideation and discovery through to mature product optimization. Required Skills:

• Product Design & Strategy: Expertise in defining and owning customer experience outcomes, shaping product roadmaps, and translating strategic vision into actionable plans.

• Design Thinking & User Centricity: Deep understanding and application of design thinking methodologies, continuous discovery, jobs-to-be-done frameworks, and user research techniques to drive product decisions.

• AI Tool Proficiency: Demonstrated evidence of actively using AI tools (e.g., Claude, Copilot, or similar) in daily work to enhance efficiency, creativity, and output quality in areas like research, documentation, and prototyping.

• Cross-Functional Collaboration & Facilitation: Proven ability to build strong relationships, facilitate workshops, and drive alignment across diverse teams (Product, Tech, Delivery, Customer) to achieve shared goals.

• Data & Analytics Fluency: Strong ability to define instrumentation needs, interpret product usage data, connect metrics to commercial outcomes, and use data to inform product strategy.

Preferred Skills:

• PropTech Domain Knowledge: Quick to build deep context in new domains, with specific ability to understand and apply knowledge of property management to make superior product decisions.

• Systemization & Process Improvement: Experience in systemizing workflows, adapting processes as tools and work evolve, and driving constructive conversations around technology adoption and best practices.

• Mentoring & Coaching: Ability to elevate the design thinking and craft expertise of other designers and product people, fostering team capability and consistency.

• Agile & Iterative Delivery: Fluency in modern product discovery practices, including MVP definition, feature slicing, and iterative delivery methodologies.

• Commercial Acumen: Comfortable owning commercial outcomes and making scope/quality trade-offs to maximize customer and business value.

📝 Enhancement Note: The requirements emphasize a blend of core design skills, strategic product thinking, and a forward-looking approach to technology adoption (AI). The "senior" aspect is defined by both years of experience and a demonstrated ability to lead and mentor.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies demonstrating ownership of the full product lifecycle for significant features or products, from initial discovery and problem definition to launch and post-launch optimization.

• AI Integration Examples: Include specific examples or case studies detailing how AI tools were leveraged to accelerate key stages of the design process (e.g., research synthesis, content generation, initial wireframing, user story drafting) and the impact achieved.

• Metrics & Commercial Impact: Clearly articulate the success metrics for each project, demonstrating how your design decisions contributed to tangible business value, commercial outcomes, or improved customer KPIs. Quantify impact wherever possible.

• Collaboration & Influence: Provide evidence of your ability to collaborate with and influence cross-functional teams (e.g., engineering, product management, marketing, customer success) and stakeholders, showcasing how you built alignment and drove consensus.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping out and optimizing complex workflows, particularly within the context of property management or similar service-oriented industries.

• Systemization & Scalability: Showcase examples of how you've systemized design processes, documentation, or tools to ensure scalability, consistency, and efficiency as a team or product grows.

• Discovery & Validation Methods: Detail your approach to continuous discovery, user research, and validation, including how you translate insights into clear product requirements and design specifications.

📝 Enhancement Note: The portfolio should not only display design execution but also strategic thinking, process ownership, AI utilization, and quantifiable impact, aligning with the senior and leadership aspects of the role.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior Product Designers in Melbourne, Australia, with 7+ years of experience, a competitive salary range is estimated to be between AUD $130,000 - $180,000 per annum. This range accounts for the hybrid work model and the specific responsibilities related to product strategy and AI integration.

• Methodology: This estimate is derived from analyzing salary data for similar roles in major Australian tech hubs, considering the company's stage (scaling PropTech), the seniority of the position, and the specialized skills required (AI proficiency, product management overlap).

Benefits:

• Flexible Hybrid Work: Empowers employees to manage their energy and work schedule effectively, balancing in-office collaboration with remote flexibility.

• Quarterly Recharge Days & Birthday Leave: Generous paid time off designed to promote work-life balance and prevent burnout, offering additional opportunities for rest and personal time.

• Learning Ecosystem: Access to a comprehensive Learning & Development program, including internal training, workshops, and external opportunities, fostering continuous skill development and career growth.

• Team Engagement: Regular team events, social gatherings (both in-person and digital), and offsites designed to build camaraderie, strengthen relationships, and foster a positive company culture.

• Confidential Employee Assistance Program (EAP): Provides confidential support services for personal and work-related matters, ensuring employee well-being.

Working Hours:

• While the company offers flexible hybrid work, the standard full-time expectation is approximately 40 hours per week. The emphasis is on managing energy and outcomes rather than strict hour-by-hour tracking, allowing for flexibility within a full-time commitment.

📝 Enhancement Note: The salary estimate is a professional approximation. The benefits package is detailed to appeal to candidates seeking work-life balance and professional development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: PropTech (Property Technology), specifically focused on streamlining property management operations for agencies.

Company Size: Kolmeo is a growing company, indicated by its multi-award-winning status and significant transaction volume ($3B+ processed, 469K+ tasks completed). While not explicitly stated, the need for a Senior Product Designer with mentoring capabilities suggests a team size that is beyond startup but still in a scaling phase, likely ranging from 50-200 employees.

Founded: 2020. This indicates a relatively young company with a clear mission to revolutionize property management through technology.

Team Structure:

• Product & Design Team: The Senior Product Designer will be part of a Product & Design function, likely working closely with other designers, product managers, and potentially researchers.

• Cross-Functional Collaboration: The role requires close collaboration with Technology (engineers, leads), Delivery (project managers, scrum masters), and Customer-facing teams (support, account management).

• Reporting: The role reports to the Executive Manager - Product, indicating a structured hierarchy within the product development function.

Methodology:

• Data-Driven Decision Making: Kolmeo emphasizes using customer insights and product usage data to inform decisions and define success metrics.

• Agile & Iterative Development: The mention of "release plans," "feature slicing," and "iterative delivery" points towards an agile development methodology.

• AI Integration: A progressive approach to integrating AI tools into daily workflows for efficiency and innovation is a key part of their methodology.

• Customer Focus: The mission to "revolutionise the way people think about renting, owning and managing property" underscores a strong customer-centric approach.

Company Website: https://kolmeo.com/

📝 Enhancement Note: Kolmeo appears to be a dynamic, growth-oriented PropTech company that values innovation, efficiency, and a strong customer focus. The culture likely balances a fast-paced environment with a commitment to employee well-being and professional development.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor role with leadership and mentorship expectations. It sits at a critical juncture in a product career, where one moves from executing tasks to defining strategy, influencing direction, and developing others. It offers the opportunity to become a subject matter expert in a specific product area while contributing to the overall design maturity of the organization.

Reporting Structure: The Senior Product Designer reports to the Executive Manager - Product. This position offers direct access to leadership, providing visibility into strategic decision-making and opportunities to influence the product roadmap. It also implies a collaborative relationship with peers in Technology and Delivery.

Operations Impact: The role has a direct impact on revenue and business decisions by owning customer experience outcomes for the core Property Manager platform. Success in this role can lead to improved customer retention, increased adoption of features, operational efficiencies for property managers (which translates to value for agencies), and ultimately, growth in processed payments and workflow tasks. The role is positioned to drive commercial outcomes through design excellence.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Lead Product Designer, Head of Product Design, or Product Management roles, depending on career aspirations and performance. This includes opportunities to manage a team of designers or take on broader product strategy responsibilities.

• Domain Specialization: Deepen expertise within the PropTech industry and specifically within property management workflows, becoming a go-to expert for this domain.

• Skill Expansion: Further develop skills in AI integration, strategic product planning, advanced facilitation, and mentoring through dedicated L&D programs and on-the-job experience.

• Cross-Functional Mobility: Opportunities to move into Product Management, Strategy, or other GTM operations roles within Kolmeo, leveraging a strong understanding of the product and customer.

📝 Enhancement Note: This role offers a clear path for career progression within product design and management, with opportunities for both technical and leadership growth. The emphasis on AI and strategic ownership positions the candidate for future-proofing their career.

🌐 Work Environment

Office Type: Hybrid work environment, indicating a blend of in-office collaboration and remote work flexibility. This suggests an office designed to support both focused individual work and collaborative team sessions.

Office Location(s): Melbourne, Victoria, Australia. This location is a major hub for technology and business in Australia.

Workspace Context:

• Collaborative Hub: The office space likely facilitates workshops, brainstorming sessions, and team meetings, fostering a dynamic and interactive environment for cross-functional teams.

• Technology-Rich: Access to modern design tools, collaboration platforms, and potentially advanced hardware to support design and prototyping activities, including AI-assisted tools.

• Team Interaction: Opportunities for regular face-to-face interaction with colleagues across Product, Technology, and Delivery, promoting strong working relationships and knowledge sharing.

Work Schedule: The company promotes "managing your energy, not your hours," suggesting a focus on flexibility and autonomy within a full-time role (approximately 40 hours/week). This allows operations professionals to structure their day to accommodate deep work, collaborative sessions, and personal needs.

📝 Enhancement Note: The hybrid model and focus on energy management suggest a modern, employee-centric work environment that aims to balance productivity with well-being.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and cover letter, potentially with an AI-assisted initial assessment for keyword alignment.

• Portfolio Presentation & Discussion: A dedicated session to present 1-2 key case studies from your portfolio, focusing on your role, process, challenges, and outcomes. Expect in-depth questions about your decision-making, use of AI, and how you collaborate.

• Cross-Functional Interviews: Meetings with key stakeholders from Technology, Delivery, and potentially Customer teams to assess your collaboration style, technical understanding, and ability to drive alignment.

• Leadership/Executive Interview: A final discussion with the Executive Manager - Product and potentially other senior leaders to assess strategic thinking, cultural fit, and long-term potential.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around compelling narratives for each case study. Start with the problem, your approach, key decisions (highlighting AI usage and rationale), challenges overcome, and quantifiable results.

• Show, Don't Just Tell: Use visuals (mockups, user flows, journey maps) to illustrate your design process and solutions. For AI-assisted work, show the input (prompts, data) and output, explaining your critical evaluation and refinement.

• Quantify Everything: Be ready to discuss the metrics and commercial outcomes of your work. Demonstrate how your designs directly contributed to business value.

• Highlight Collaboration: Showcase how you partnered with engineers, product managers, and other stakeholders. Use examples of how you navigated differing opinions or drove consensus.

• Tailor to Kolmeo: Research Kolmeo's product and target market. Be prepared to discuss how your experience aligns with their mission and challenges.

Challenge Preparation:

• Design Thinking Challenge: You may be given a hypothetical problem related to property management or a specific feature. Prepare to walk through your discovery process, ideation, and solutioning, explaining your rationale and how you'd validate your approach.

• AI Prompting Exercise: Be prepared to discuss how you would use AI for a specific task (e.g., synthesizing user feedback, generating initial user story drafts) and what prompts you would use.

• Scenario-Based Questions: Practice answering questions about how you handle ambiguity, manage conflicting priorities, mentor junior team members, and make scope trade-offs.

📝 Enhancement Note: The interview process is designed to evaluate not only design skills but also strategic thinking, collaboration, and adaptability, particularly concerning AI integration.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Proficiency in industry-standard design tools such as Figma, Sketch, or Adobe XD for wireframing, prototyping, and UI design.

• Prototyping Tools: Experience with tools that allow for interactive and high-fidelity prototypes to demonstrate user flows and interactions.

• AI Augmentation Tools: Active daily use of AI tools like Claude, Copilot, or similar for research synthesis, content generation, documentation, and initial design ideation.

• Collaboration Platforms: Tools like Slack, Microsoft Teams, or similar for real-time communication and team coordination.

Analytics & Reporting:

• Product Analytics Tools: Familiarity with platforms like Google Analytics, Amplitude, Mixpanel, or Pendo for tracking user behavior, defining instrumentation, and analyzing product usage data.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker to interpret and present data insights effectively to stakeholders.

• CRM (if applicable): While not explicitly stated for design, understanding CRM principles and data flow (e.g., Salesforce, HubSpot) can be beneficial for understanding customer context.

CRM & Automation:

• Project Management Tools: Experience with Agile project management tools such as Jira, Asana, or Trello for managing backlogs, sprints, and release plans.

• Documentation Tools: Tools like Confluence, Notion, or Google Workspace for creating and maintaining product documentation, personas, and journey maps.

📝 Enhancement Note: The emphasis on AI tools is a critical requirement, alongside standard design and analytics software. Candidates should be prepared to discuss their experience and proficiency with these technologies.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value driving the mission to revolutionize property management. Decisions are made with the end-user (property managers, owners, tenants) in mind.

• Efficiency & Smart Work: The company's success is built on streamlining processes and helping agencies "work smarter, not harder." This translates to valuing efficient workflows, automation, and smart use of technology.

• Innovation & Adaptability: As a PropTech company founded in 2020 and actively integrating AI, Kolmeo values forward-thinking, embracing new technologies, and adapting to a rapidly evolving market.

• Collaboration & Alignment: The emphasis on building strong relationships and using workshops to create alignment highlights a value placed on collective effort and shared understanding.

• Ownership & Accountability: The role of Senior Product Designer is explicitly about owning outcomes and being accountable for delivery, reflecting a culture that empowers individuals and expects results.

Collaboration Style:

• Cross-Functional Integration: A collaborative style that actively involves engineering, delivery, and customer teams early and often in the design process.

• Facilitative Leadership: The ability to lead discovery, definition, and alignment sessions that move projects forward and build consensus among diverse stakeholders.

• Open Communication: Encouraging constructive conversations, including critical discussions around AI usage, to ensure the best outcomes.

• Data-Informed Discussions: Using data and customer insights as the foundation for discussions and decision-making.

📝 Enhancement Note: Kolmeo appears to foster a culture that is progressive, customer-focused, and highly collaborative, with a strong emphasis on efficiency and leveraging technology for better outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing AI Augmentation with Human Insight: The challenge of effectively integrating AI tools to enhance productivity without compromising critical human thinking, problem-solving, and creative ideation. This involves continuous evaluation and adaptation of AI usage.

• Navigating Ambiguity in a Scaling Environment: As a growing company, priorities can shift, and information might be incomplete. The challenge lies in maintaining focus, making decisive calls, and driving progress despite these uncertainties.

• Driving Design Maturity: Elevating design thinking across the organization and mentoring others requires consistent effort and strategic influence, especially in a cross-functional environment where design may not always be the primary lens.

• Translating Complex Needs into Simple Solutions: Property management involves intricate processes. The challenge is to design intuitive, user-friendly experiences that simplify these complexities for property managers.

Learning & Development Opportunities:

• AI Strategy & Application: Deepen expertise in leveraging AI for product design, potentially becoming a thought leader within Kolmeo on AI-assisted workflows and ethical considerations.

• PropTech Industry Expertise: Gain in-depth knowledge of the property management landscape, its challenges, and future trends, positioning yourself as a specialist in this domain.

• Leadership & Mentorship Skills: Develop and hone leadership capabilities through mentoring junior designers and product professionals, and by contributing to the strategic direction of the product.

• Advanced Product Strategy: Contribute to shaping the broader product roadmap and backlog, gaining experience in strategic prioritization, market analysis, and long-term product vision.

📝 Enhancement Note: The role presents opportunities to tackle cutting-edge challenges in AI integration and product strategy within a dynamic industry, fostering significant professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to make a significant scope trade-off to meet a deadline. How did you approach it, and what was the outcome?" (Focus on strategic decision-making, communication, and prioritizing value).

• "How would you leverage AI tools like Claude or Copilot to accelerate the discovery phase for a new feature in our property management platform? What are the potential pitfalls?" (Demonstrate AI proficiency, critical thinking about its limitations, and understanding of discovery processes).

• "Imagine you have conflicting priorities from different stakeholders (e.g., Sales wants feature A, Engineering wants to refactor system B). How would you facilitate a decision and ensure alignment?" (Highlight facilitation skills, data-driven approaches, and stakeholder management). Company & Culture Questions:

• "Why Kolmeo? What specifically about our mission or product interests you?" (Research Kolmeo's website, awards, and mission; connect it to your career goals and values).

• "How do you approach mentoring junior designers or product managers? Can you share an example of how you've helped someone grow their skills?" (Showcase leadership potential and a collaborative spirit).

• "How do you ensure your design decisions are informed by data and contribute to commercial outcomes?" (Prepare specific examples of metrics you've influenced or driven). Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the business problem or customer need you were addressing.

• Show Your Process: Detail your steps, emphasizing where and how you used AI tools, and explain the rationale behind your design decisions. Use visuals to illustrate your journey.

• Highlight Your Role: Be specific about your contributions, especially if it was a team project.

• Quantify Impact: Present metrics (user adoption, task completion rates, revenue impact, efficiency gains) and explain how your work achieved them.

• Address Challenges: Discuss any obstacles faced and how you overcame them, showing resilience and problem-solving skills.

• Conclude with Learnings: Share what you learned from the project, especially regarding AI integration or cross-functional collaboration.

📝 Enhancement Note: Prepare to discuss your experience with AI tools in detail, demonstrate strategic thinking, and showcase your ability to drive measurable business outcomes through design.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Kolmeo careers portal link provided.

• Portfolio Customization: Ensure your portfolio prominently features case studies that demonstrate end-to-end product ownership, AI tool integration, and quantifiable commercial impact. Tailor your case study selection to align with Kolmeo's PropTech focus.

• Resume Optimization: Highlight keywords such as "Product Design," "Product Management," "AI Tooling," "PropTech," "User Experience," "Strategic Planning," "Mentoring," and "Commercial Outcomes." Quantify achievements wherever possible.

• Cover Letter Crafting: Write a compelling cover letter that addresses why you are a good fit for Kolmeo's mission and culture. Specifically mention your experience with AI tools and your approach to mentoring, and express enthusiasm for the PropTech space.

• Company Research: Thoroughly research Kolmeo's product, market position, awards, and company values to prepare for interview questions and to demonstrate genuine interest. Understand their "work smarter, not harder" ethos.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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