Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Crunchtime

Location: Atlanta, Georgia, United States; Boston, Massachusetts, United States; Louisville, Kentucky, United States

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: May 07, 2026

Experience Level: Mid-Senior Level (3+ years)

Remote Status: On-site

🚀 Role Summary

• Drive the design vision and execution for Crunchtime's Food Safety and Operational Excellence product lines, focusing on complex B2B SaaS and mobile applications within the restaurant and foodservice industry.

• Lead end-to-end product design processes, from initial customer discovery and user research through to high-fidelity mockups, prototyping, and final execution, ensuring seamless integration with engineering and product management teams.

• Champion a user-centered design approach, translating intricate operational workflows and information architecture into intuitive, clear, and simple user experiences that solve real business problems for global restaurant brands.

• Contribute to the advancement of the product roadmap by proactively identifying new problem spaces, defining innovative solutions, and optimizing existing user experiences, thereby impacting the operational efficiency of over 150,000 locations worldwide.

📝 Enhancement Note: This role is specifically for a Senior Product Designer focused on B2B SaaS products within the restaurant operations technology sector. The emphasis is on translating complex business needs into user-friendly interfaces and workflows, requiring a strong understanding of operational challenges in multi-unit businesses. The role requires significant collaboration and leadership within the design team and cross-functionally.

📈 Primary Responsibilities

• End-to-End Design Ownership: Lead the design process for new features and products, from conceptualization and user research to creating detailed wireframes, user flows, and high-fidelity mockups.

• User Research & Discovery: Conduct comprehensive user research, including customer interviews, usability testing, and competitive analysis, to deeply understand user needs, pain points, and Jobs-to-be-Done for enterprise operators.

• Cross-Functional Collaboration: Partner closely with Product Managers to uncover customer insights and define product strategy, and collaborate extensively with Engineers to ensure design feasibility and successful implementation.

• Design System Management: Contribute to the evolution and maintenance of Crunchtime's Design System, advocating for scalable and consistent design solutions across the platform.

• Proactive Design Leadership: Initiate and lead design projects independently from inception to completion, driving innovation and improving user experiences within the Food Safety and Operational Excellence product areas.

• Information Architecture & Workflow Optimization: Simplify complex operational workflows and information architecture, designing intuitive user journeys and interfaces that enhance efficiency and ease of use for restaurant staff and management.

• Stakeholder Presentation: Clearly articulate design decisions, research findings, and proposed solutions to cross-functional teams and stakeholders through compelling written and verbal presentations.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for leading design initiatives, conducting deep user research, and managing complex enterprise product design. The emphasis on "proactive design projects" and "owning design from concept through launch" indicates a need for significant autonomy and strategic thinking.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience: 3+ years of professional experience as a Product Designer, UX Designer, or UI Designer, with a strong focus on SaaS and mobile products. Experience with enterprise-level products is highly advantageous.

Required Skills:

• Product Design Expertise: Proven ability to design user experiences for complex SaaS and mobile applications, with a portfolio showcasing end-to-end design projects.

• User Research Methodologies: Demonstrated experience applying various user research techniques, including user interviews, usability testing, persona development, and competitive analysis.

• Design & Prototyping Tools: Expertise in industry-standard design and prototyping tools such as Figma, Sketch, and InVision, or comparable software.

• Information Architecture (IA): Ability to structure complex information logically and create intuitive navigation systems.

• User Flow Design: Skill in mapping out user journeys and interactions to ensure seamless and efficient task completion.

• Communication & Presentation: Excellent written and verbal communication skills, with a strong ability to present design concepts and research findings effectively.

• Collaboration: Proven ability to work effectively with product managers, engineers, and other designers in a cross-functional team environment.

• Time Zone Overlap: Willingness and ability to work hours with at least a 4-hour overlap in the Eastern Time Zone to facilitate collaboration.

Preferred Skills:

• Domain Experience: Prior experience in retail operations, operations research, or the restaurant/foodservice industry is a significant plus.

• Enterprise Product Design: Experience designing for large-scale, complex enterprise software solutions.

• Distributed Systems: Familiarity with designing for distributed or omni-channel systems.

• Design System Contribution: Experience contributing to or managing design systems.

• Agile/Scrum Methodologies: Understanding of agile development processes.

📝 Enhancement Note: The experience requirement is clearly stated as 3+ years. The preferred skills provide a strong indication of what would make a candidate stand out, particularly domain experience in restaurant operations, which is critical for understanding the target user and their challenges. The requirement for Eastern Time Zone overlap is a key logistical constraint.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A portfolio showcasing 2-3 detailed case studies that demonstrate a full product design lifecycle, from problem identification and user research to solution design, prototyping, and user testing.

• Problem-Solving: Clear articulation of the business problem or user need addressed in each case study, highlighting your approach to understanding and solving it.

• Process Documentation: Evidence of your design process, including user research findings, wireframes, user flows, interactive prototypes, and final UI designs.

• Impact & Metrics: Quantifiable results or impact where possible, demonstrating how your design solutions improved user experience, efficiency, or business outcomes.

• Tool Proficiency: Examples that showcase your proficiency with design tools like Figma, Sketch, or InVision.

Process Documentation:

• Workflow Analysis: Examples of how you've analyzed complex operational workflows and translated them into simplified user interfaces and experiences.

• User-Centered Design: Showcasing how user research informed your design decisions and iterations.

• System Design: Demonstrating an understanding of how your designs integrate within a larger SaaS or mobile product ecosystem.

• Collaboration Evidence: If possible, examples of how you collaborated with product managers and engineers throughout the design process.

📝 Enhancement Note: For a Senior Product Designer role, especially in enterprise SaaS, a robust portfolio is critical. It needs to go beyond just showcasing final designs and must detail the user research, problem-solving process, and collaboration involved. The emphasis on complex workflows and operational efficiency is key.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer role in Atlanta, Boston, or Louisville, with 3+ years of experience, the estimated annual salary range is typically between $100,000 to $140,000 USD. This range can vary based on specific experience, the candidate's location within these cities, and the competitive landscape for design talent in the SaaS and restaurant technology sectors.

Benefits:

• Comprehensive Health: Medical, dental, and vision insurance, with Flexible Spending Account (FSA), Health Savings Account (HSA), and Health Reimbursement Arrangement (HRA) options.

• Financial Security: 401k employer match to support long-term financial planning.

• Work-Life Balance: Unlimited Paid Time Off (PTO), paid company holidays, and 10 weeks of paid parental leave.

• Professional Development: Learning & Development funds for continuous skill enhancement, and access to wellness benefits including Headspace, OneMedical, Omada, Gympass, and Carrot.

• Additional Perks: Yearly team off-sites, international travel opportunities, commuter benefits, fitness reimbursement, and basic/voluntary life insurance.

Working Hours: Standard full-time work hours are expected, likely around 40 hours per week. While the role is on-site, there is an explicit requirement for at least a 4-hour overlap with the Eastern Time Zone to facilitate collaboration, suggesting flexibility within the workday.

📝 Enhancement Note: Salary estimation is based on industry benchmarks for Senior Product Designers in major US cities, considering the specified experience level and the tech industry. The comprehensive benefits package is directly listed from the job description, highlighting strong support for employee well-being and development. The working hours note emphasizes the need for time zone overlap.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology, specifically focusing on Restaurant Technology and Operations Management. Crunchtime provides SaaS solutions that help global restaurant brands manage inventory, labor costs, food safety, and operational tasks.

Company Size: While not explicitly stated, Crunchtime is a significant player in its niche, serving over 150,000 locations globally. This suggests a medium to large-sized company with established processes and a substantial customer base.

Founded: The company has been operating long enough to serve as a critical platform for major brands, implying a history of growth and product evolution. The acquisition of Zenput also indicates strategic expansion and a dynamic approach to market needs.

Team Structure:

• Product & Design: The Senior Product Designer will be part of a product team that includes other designers, Product Managers, and Engineers, working collaboratively on specific product roadmaps.

• Reporting: Likely reports into a Design Lead, Head of Product, or VP of Product.

• Cross-functional Collaboration: Strong emphasis on partnering with Product Management and Engineering teams, indicating a highly integrated product development environment.

Methodology:

• Customer-Centric: A core principle is building deep customer empathy and using data to inform design and product decisions.

• Agile Development: Implied by the close collaboration with engineering and the focus on iterative product development.

• Design System: Commitment to scalable and consistent design through a Design System.

Company Website: https://www.crunchtime.com/

📝 Enhancement Note: The company context is derived from the provided description, emphasizing its role in the restaurant technology space and its commitment to operational efficiency for large brands. The acquisition of Zenput suggests a growing and evolving company. The team structure and methodology reflect a typical modern tech product development environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a position of significant responsibility and influence within the product development lifecycle. It requires not only design execution but also strategic thinking, leadership in design initiatives, and mentorship potential.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Head of Product, working within a dedicated product team structure alongside Product Managers and Engineers.

Operations Impact: The role directly impacts the operational efficiency and guest experience of global restaurant brands. By designing intuitive solutions for food safety, inventory management, and operational tasks, the designer contributes to cost savings, compliance, and brand consistency across tens of thousands of locations.

Growth Opportunities:

• Leadership: Potential to grow into a Lead Product Designer or Design Manager role, overseeing design strategy and mentoring junior designers.

• Specialization: Opportunity to deepen expertise in restaurant operations technology and complex B2B SaaS design.

• Product Strategy: Influence the product roadmap and contribute to the strategic direction of Crunchtime's offerings.

• Skill Development: Continuous learning through L&D funds, team off-sites, and exposure to diverse and complex design challenges.

📝 Enhancement Note: The "Senior" title implies a level of autonomy, strategic input, and potential leadership. The growth opportunities are inferred based on typical career paths for senior designers in tech companies, emphasizing both individual contribution and potential management responsibilities. The impact on the company's core mission is significant.

🌐 Work Environment

Office Type: The job is listed as "On-site," with locations in Atlanta, Boston, and Louisville. This suggests a traditional office-based work environment designed for collaboration.

Office Location(s): Atlanta, Georgia; Boston, Massachusetts; Louisville, Kentucky. Candidates are expected to work from one of these physical office locations.

Workspace Context:

• Collaborative: The on-site nature implies a workspace that encourages in-person interaction, brainstorming, and team synergy.

• Tools & Technology: Access to industry-standard design and prototyping tools (Figma, Sketch, InVision) will be provided.

• Team Interaction: Opportunities for direct collaboration with other designers, product managers, and engineers, fostering a dynamic and interactive work environment.

Work Schedule: While a standard full-time schedule (likely 40 hours/week) is expected, the requirement for a 4-hour overlap with the Eastern Time Zone suggests some flexibility in daily start and end times, as long as core collaboration hours are met.

📝 Enhancement Note: The "On-site" designation is key. It implies a preference for in-person collaboration, which is often beneficial for complex design work and team building. The specified locations are important for candidates to consider. The Eastern Time Zone overlap requirement is a critical detail for scheduling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role.

• Design Challenge/Case Study Presentation: Likely a practical exercise or in-depth presentation of your portfolio case studies, focusing on your design process, problem-solving skills, and ability to articulate design decisions. This will involve demonstrating how you've tackled complex operational workflows.

• Hiring Manager/Team Interviews: Conversations with the hiring manager and potential team members (other designers, Product Managers, Engineers) to assess technical skills, collaboration style, and cultural fit.

• Final Round: Potentially a broader discussion with leadership, focusing on strategic thinking and impact.

Portfolio Review Tips:

• Focus on Process: Clearly illustrate your design process for each case study, from user research and problem definition to ideation, iteration, and final solution.

• Highlight Complexity: Showcase your ability to handle complex information architecture and operational workflows, as this is central to Crunchtime's products.

• Quantify Impact: Whenever possible, provide data or metrics that demonstrate the positive impact of your designs on users or business objectives.

• Tell a Story: Structure your case studies as narratives that clearly define the problem, your role, your approach, and the outcome.

• Tool Proficiency: Be prepared to discuss your proficiency with Figma, Sketch, and InVision, and how you leverage them effectively.

Challenge Preparation:

• Understand the Domain: Research Crunchtime's products and the challenges faced by restaurant operators. Think about how design can solve these specific problems.

• Practice Articulation: Be ready to walk through your portfolio case studies, explaining your rationale and decisions clearly and concisely.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, the product, the design process, and company culture.

📝 Enhancement Note: The interview process is inferred based on typical senior design roles. The portfolio review is paramount, and candidates should prepare to deeply dive into their process and problem-solving skills, especially concerning complex operational challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, InVision (or similar industry-standard tools). Proficiency in at least one of these is essential.

• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey).

• Collaboration Tools: Familiarity with tools like Slack, Jira, Confluence for team communication and project management.

Analytics & Reporting:

CRM & Automation:

• Not directly relevant to the designer role's core responsibilities, but an awareness of how user data is managed and how automation impacts user workflows in B2B SaaS is helpful.

📝 Enhancement Note: The job description explicitly mentions Figma, Sketch, and InVision as the tools they use. Emphasis should be placed on demonstrating proficiency and experience with these specific tools and the broader design and research ecosystem.

👥 Team Culture & Values

Operations Values:

• Problem-Solving: A strong emphasis on tackling complex challenges and delivering clear, simple solutions.

• Customer Centricity: Putting customers first and building deep empathy through research and data.

• Collaboration: Partnering closely with Product Management and Engineering, and valuing relationships with coworkers.

• Proactivity: Encouraging initiative and ownership in advancing the organization's mission.

• Fun & Engagement: A desire to make the work environment enjoyable and to build strong relationships.

Collaboration Style:

• Integrated Teams: Designers work closely with Product Managers and Engineers, suggesting a highly collaborative and integrated approach to product development.

• Cross-Functional Communication: Open communication and partnership across departments are vital for success.

• Design System Advocacy: Promoting consistency and scalability through shared design practices and components.

📝 Enhancement Note: The company lists "fun team events" and emphasizes building "great relationships with coworkers." This indicates a culture that values both hard work and strong interpersonal connections, alongside a focus on solving real business problems for their clients.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Workflows: Translating the intricate operational processes of global restaurant brands into intuitive user experiences.

• Scale of Impact: Designing for a platform used by hundreds of thousands of locations requires careful consideration of scalability, performance, and consistency.

• Cross-Functional Alignment: Ensuring design vision aligns with product strategy and engineering feasibility across multiple teams.

• Balancing User Needs and Business Goals: Effectively advocating for user needs while meeting business objectives in a competitive SaaS market.

Learning & Development Opportunities:

• Skill Advancement: Continuous opportunities to refine UX/UI skills, user research techniques, and proficiency in design tools.

• Industry Knowledge: Deepening understanding of the restaurant technology sector and operational challenges.

• Leadership Development: Potential to take on more leadership responsibilities, mentor junior designers, and contribute to strategic product decisions.

• Formal Training: Access to learning and development funds for courses, conferences, or certifications.

📝 Enhancement Note: The primary challenge lies in the complexity of the domain and the need to simplify it for users. Growth opportunities are centered around deepening expertise and moving into more strategic and leadership roles within the product design function.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex workflow for a user. What was your process, and what was the outcome?" (Focus on IA, user flows, and problem-solving.)

• "How do you approach user research for an enterprise SaaS product? Can you share an example of how research directly influenced your design decisions?" (Emphasis on user empathy and data-driven design.)

Company & Culture Questions:

• "What interests you about Crunchtime's mission and the restaurant technology space?" (Research their products and market.)

• "How do you collaborate with Product Managers and Engineers? Describe a situation where you had to navigate differing opinions." (Focus on communication and teamwork.)

Portfolio Presentation Strategy:

• Select Relevant Case Studies: Choose 2-3 projects that best showcase your ability to handle complex enterprise SaaS, user research, and end-to-end design.

• Focus on the "Why": Clearly articulate the problem, your hypotheses, and the rationale behind your design decisions at each stage.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, user flows, prototypes) to illustrate your process and solutions effectively.

• Quantify Impact: If possible, present metrics or user feedback that demonstrate the success of your designs.

• Be Prepared for Q&A: Anticipate questions about your process, trade-offs you made, and how you handle feedback.

📝 Enhancement Note: Interview preparation should heavily emphasize the candidate's ability to handle complexity and demonstrate a robust, user-centered design process, particularly for B2B SaaS products in an operational context.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Crunchtime careers portal via the provided link.

• Portfolio Customization: Tailor your portfolio to highlight relevant case studies demonstrating experience with complex SaaS products, user research, and end-to-end design processes. Emphasize your work on operational workflows.

• Resume Optimization: Update your resume to clearly articulate your 3+ years of experience, proficiency in Figma/Sketch/InVision, and any relevant domain experience (restaurant operations, enterprise SaaS). Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your problem-solving approach, user research methodology, and collaborative skills. Prepare thoughtful questions for the interviewers.

• Company Research: Familiarize yourself with Crunchtime's product suite, their mission, and the challenges faced by their target customers in the restaurant industry. Understand their commitment to operational excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.