Senior Interaction / Product Designer

📍 Job Overview

Job Title: Senior Interaction / Product Designer

Company: CapTech Consulting

Location: Richmond, Virginia, USA

Job Type: Full-time

Category: Customer Experience (CX) / Product Design

Date Posted: May 22, 2026

Experience Level: 3-5 Years Professional Experience

🚀 Role Summary

• Design sophisticated, intuitive, and impactful digital brand experiences that align with user needs and business objectives.

• Drive product strategy through user research, heuristic analysis, information architecture, and usability testing.

• Develop high-fidelity wireframes, prototypes, and responsive web and mobile interface designs.

• Collaborate closely with cross-functional teams, including researchers, developers, and analysts, to deliver cohesive and effective solutions.

• Contribute to established design systems while also influencing their evolution.

📝 Enhancement Note: This role is positioned within CapTech's Customer Experience (CX) team, focusing on the intersection of user needs, business goals, and technology implementation. The emphasis on a "consulting firm" context suggests a client-facing aspect, requiring strong communication and presentation skills in addition to core design expertise. The mention of AI-powered design tools indicates a forward-thinking approach to design processes.

📈 Primary Responsibilities

• Create and refine user personas, customer journey maps, wireframes, interactive prototypes, and responsive interface designs for both web and mobile platforms.

• Design new digital experiences and enhance existing ones within established design systems, ensuring best practices in usability and interaction design.

• Develop and deliver clear, concise, and compelling presentations to clients and internal stakeholders, articulating design rationale and recommendations.

• Conduct and synthesize user research to inform design decisions, ensuring solutions are grounded in user needs and behaviors.

• Collaborate with developers to guarantee design fidelity, implement accessibility standards (WCAG), and ensure seamless integration.

• Proactively research and understand emerging design and technology trends, including AI-powered design tools, and assess their relevance for client solutions.

• Provide constructive and insightful feedback on design concepts, information architecture, content, and overall alignment with business goals.

• Consult with clients and team members on the benefits and implementation of accessible design principles.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking, hands-on creation, client engagement, and a commitment to continuous learning and adoption of new technologies like AI in design. The expectation to "extend and enhance existing designs" implies a need for understanding and working within established brand guidelines and design systems.

🎓 Skills & Qualifications

Education:

Experience:

• 3-5 years of professional design experience, preferably within a consulting or agency environment.

• Proven track record in designing sophisticated digital brand experiences.

Required Skills:

• Strong proficiency in product strategy, heuristic analysis, information architecture, and user research methodologies.

• Expertise in user interface (UI) design, wireframing, prototyping, and usability testing.

• Required Tool Proficiency: Figma for design and prototyping.

• Ability to translate complex business goals and user needs into thoughtful, elegant design solutions.

• Experience in creating responsive web and mobile interface designs following best practices.

• Strong written, verbal, conceptual, and visual communication skills, with the ability to present design rationale compellingly.

Preferred Skills:

• Experience designing developer-ready visual assets and UI components.

• Familiarity with user research tools such as Optimal Workshop, UserTesting, or SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG (Web Content Accessibility Guidelines) and other accessibility standards.

• Experience exploring and leveraging AI-powered design tools and workflows.

📝 Enhancement Note: The requirement for Figma proficiency is critical. Experience in a consulting or agency setting is highly valued, indicating comfort with client-facing work and rapid project cycles. The "plus" skills like Agile, WCAG, and research tools suggest areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is required for consideration, showcasing a range of interaction and product design projects.

• Projects should demonstrate a clear understanding of product strategy, user-centered design principles, and problem-solving capabilities.

• Showcase the end-to-end design process, from initial research and concept development through to final high-fidelity designs and prototypes.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs for both web and mobile applications.

Process Documentation:

• Portfolio pieces should articulate the design process followed, including user research conducted, ideation methods, and iteration cycles.

• Clearly define the business problem and user needs addressed by each project.

• Demonstrate how user feedback and usability testing informed design decisions and improvements.

• Show evidence of collaboration with cross-functional teams (developers, product managers, researchers).

• Quantify impact where possible, using metrics related to user engagement, task completion, or business outcomes.

📝 Enhancement Note: The emphasis on a portfolio is paramount. Candidates must be prepared to walk through their process, demonstrate their problem-solving approach, and articulate the rationale behind their design decisions. The inclusion of AI tools in the job description suggests that showcasing projects that explore or integrate AI in the design workflow would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage

• Generous Paid Time Off (PTO)

• Disability Insurance

• Paid Family Leave

• Learning & Development programs, including certification and tuition support, digital on-demand learning, and mentorship.

• Modern Health: A mental health and well-being platform.

• Carrot Fertility: Inclusive fertility and family-forming coverage.

• Fringe: A company-paid stipend for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Employee Resource Groups (ERGs) to foster diversity and inclusion.

• Philanthropic Partnerships and pro-bono project opportunities.

Working Hours:

• Standard full-time hours, likely around 40 hours per week. While remote work is possible when compatible with client and company needs, employees must be available to work onsite at client locations or CapTech offices as requested, indicating a hybrid or flexible on-site expectation.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for this role and location. Benefits are extensive, with a strong focus on well-being, professional development, and personalized lifestyle choices, reflecting a modern employer's approach to employee support. The hybrid work model requires flexibility in terms of on-site presence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting Services. CapTech Consulting partners with clients to achieve transformative results through technology.

Company Size: Approximately 2,500-5,000 employees (based on LinkedIn data and typical consulting firm sizes). This size indicates a well-established organization with structured processes and a significant client base.

Founded: The company was founded with a passion for building strong, long-lasting relationships with clients, emphasizing a people-centric approach.

Team Structure:

• The role is part of the Customer Experience (CX) team, which likely comprises interaction designers, UX researchers, visual designers, and potentially content strategists.

• This team collaborates extensively with other CapTech practice areas, such as Digital Transformation, Data & Analytics, and Application Development, as well as directly with client teams.

Methodology:

• CapTech emphasizes a collaborative approach, working alongside clients to understand their unique challenges and deliver tailored technology solutions.

• The company likely employs agile methodologies for project delivery, promoting iterative development and continuous feedback loops.

• A strong focus on data-driven insights and user-centric design principles is expected.

• Exploration of emerging technologies, including AI, is a stated component of their approach.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's culture appears to be built on strong client relationships, technological innovation, and employee development. The consulting environment suggests a dynamic pace and exposure to diverse client challenges. The emphasis on CX indicates a strategic focus on user-centric digital solutions.

📈 Career & Growth Analysis

Operations Career Level: Senior Interaction / Product Designer. This role is a mid-to-senior level individual contributor position, requiring a high degree of autonomy and expertise. It sits above mid-level designers and below lead or principal designer roles.

Reporting Structure:

• Reports to a Design Lead or Manager within the Customer Experience (CX) practice.

• Works closely with project managers, client stakeholders, and technical teams (developers, QA).

Operations Impact:

• The role directly influences the user experience and effectiveness of digital products, impacting client satisfaction, user adoption, and ultimately, client business outcomes.

• By designing intuitive and impactful interfaces, this role contributes to client success and CapTech's reputation for delivering high-quality digital solutions.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specific areas like AI-driven design, advanced prototyping, or accessibility standards.

• Leadership Development: Transition into a Lead Designer role, managing projects and mentoring junior team members. Opportunities may arise to specialize in a particular industry vertical or technology area.

• Cross-Functional Expertise: Develop a broader understanding of consulting methodologies, client management, and other technology practice areas within CapTech.

• Industry Recognition: Contribute to thought leadership, case studies, and potentially speaking engagements related to CX and design innovation.

📝 Enhancement Note: This role offers a clear path for career progression within a reputable consulting firm. The emphasis on continuous learning and client-facing experience provides a strong foundation for future leadership roles in design or broader technology consulting.

🌐 Work Environment

Office Type: CapTech operates with a hybrid work model. This means employees are expected to work from client locations, CapTech offices, or remotely when the needs of the work and clients allow. The environment is likely a mix of collaborative office spaces and client site engagements.

Office Location(s): The specific office location mentioned is Richmond, Virginia, USA. CapTech has multiple offices across the United States, so travel to other locations for client engagements or internal meetings may be required.

Workspace Context:

• Collaborative Environment: Expect a dynamic and collaborative workspace, particularly when working on-site with clients or in CapTech hubs. This facilitates real-time brainstorming, feedback, and problem-solving.

• Tools and Technology: Access to industry-standard design software (Figma is mandatory), collaboration tools, and potentially project management platforms will be provided. The role encourages the exploration and use of AI-powered design tools.

• Team Interaction: Frequent interaction with a diverse range of professionals – designers, researchers, developers, project managers, and client representatives – is a core aspect of the role.

Work Schedule:

• Standard full-time hours (approximately 40 hours/week).

• The hybrid nature of the work requires flexibility to accommodate client needs, which may involve on-site presence. While remote work is permitted, it is contingent on project requirements and client agreements.

📝 Enhancement Note: The hybrid work arrangement is a key characteristic. Candidates should be comfortable with a flexible setup that may require on-site work at client locations or company offices, balancing it with remote work capabilities. This structure is typical for consulting roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your application, focusing on your resume and, critically, your portfolio link.

• Portfolio Review & Initial Interview: Expect an interview with a hiring manager or senior designer to discuss your portfolio in detail. This will assess your design process, problem-solving skills, and communication abilities.

• Skills Assessment/Case Study: You may be given a design challenge or case study to complete, either as a take-home assignment or an in-interview exercise. This will evaluate your practical design skills, strategic thinking, and ability to apply design principles to specific problems.

• Team/Client Interviews: Interviews with other team members and potentially client representatives to assess cultural fit, collaboration style, and ability to articulate design rationale in a client-facing context.

• Final Interview: A final discussion with senior leadership to confirm alignment with the role and company.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase your interaction and product design skills, particularly those involving complex problem-solving and digital brand experiences.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you developed, and the impact of your work. Use visuals effectively.

• Highlight Process: Emphasize your design methodology, how you gathered insights, iterated on designs, and collaborated with others.

• Showcase Figma Proficiency: Ensure your portfolio clearly demonstrates your expertise with Figma, including advanced features like component libraries, prototyping, and design system contributions.

• Quantify Impact: Whenever possible, include metrics or outcomes that demonstrate the success of your designs.

• Address AI Exploration: If you have projects involving AI-powered design tools, highlight them to align with the job description's mention of emerging technologies.

Challenge Preparation:

• Be prepared to discuss your approach to common design challenges, such as designing for a new feature, improving an existing user flow, or addressing accessibility concerns.

• Practice articulating your design decisions concisely and justifying them with user-centered principles and business objectives.

• Understand CapTech's business and their focus on client success and technology solutions.

📝 Enhancement Note: The portfolio is the most critical component of the application. Candidates must meticulously prepare it to showcase not only their design output but also their thought process and ability to deliver value in a consulting environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Required for all UI design, wireframing, prototyping, and collaboration. Candidates must demonstrate advanced proficiency.

• Prototyping Tools: While Figma is primary, experience with other prototyping tools (e.g., Adobe XD, InVision) may be beneficial for understanding industry standards.

• Design System Software: Experience contributing to or working within established design systems.

Analytics & Reporting:

• User Research Tools: Familiarity with tools like Optimal Workshop, UserTesting, and SurveyMonkey is a plus for conducting and analyzing user feedback.

• Web Analytics (Optional but beneficial): Understanding of tools like Google Analytics or Adobe Analytics to interpret user behavior data and inform design decisions.

CRM & Automation:

• While not directly a CRM role, understanding how design impacts CRM interfaces or user journeys within CRM-driven processes can be advantageous.

• Familiarity with Agile development methodologies and related project management tools (e.g., Jira, Confluence) is a plus.

📝 Enhancement Note: Figma is the core tool. The other tools listed are either preferred or represent areas where broader understanding can enhance a candidate's profile. The role is design-centric, so the emphasis is on design and research tools.

👥 Team Culture & Values

Operations Values:

• Client Success: A primary focus on delivering exceptional value and results for clients.

• Collaboration: Strong emphasis on teamwork, open communication, and cross-functional partnerships.

• Innovation: Encouraging curiosity, exploring new technologies (like AI), and finding creative solutions.

• Excellence: Commitment to high-quality work, attention to detail, and continuous improvement.

• Integrity: Upholding ethical standards and building trust with colleagues and clients.

• People-Centricity: Valuing relationships, employee growth, and a supportive work environment.

Collaboration Style:

• Highly collaborative, with frequent interaction across design, research, development, and client teams.

• Expect a dynamic exchange of ideas, constructive feedback, and a shared responsibility for project outcomes.

• The consulting model necessitates effective communication and alignment with client stakeholders.

📝 Enhancement Note: CapTech's values blend professional consulting ethics with a focus on innovation and employee well-being. The collaborative style is essential for success in a fast-paced consulting environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs and Design Best Practices: Navigating diverse client requirements while ensuring designs adhere to usability, accessibility, and strategic goals.

• Fast-Paced Project Cycles: Adapting quickly to new projects, clients, and evolving project scopes within consulting timelines.

• Integrating New Technologies: Staying ahead of the curve with emerging tools like AI in design and effectively integrating them into client solutions.

• Cross-Functional Communication: Effectively bridging the gap between design vision and technical implementation with diverse teams.

Learning & Development Opportunities:

• Specialized Training: Access to certifications, tuition support, and digital courses to deepen expertise in UX/UI, AI in design, or related fields.

• Mentorship: Opportunities to learn from senior designers and leaders within CapTech's CX practice.

• Exposure to Diverse Projects: Working on a variety of client engagements across different industries provides broad experience and skill development.

• Leadership Track: Potential to grow into lead design roles, project management, or specialized consulting positions.

📝 Enhancement Note: The challenges are typical of a consulting role and offer significant opportunities for professional growth and skill development, particularly in areas of adaptability and emerging technology.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What was the problem, your approach, and the outcome?" (Focus on your process, problem-solving, and impact.)

• "How do you approach balancing user needs with business objectives and technical constraints?" (Highlight your strategic thinking and negotiation skills.)

• "Walk me through a project where you had to advocate for a specific design decision or principle." (Demonstrate your communication and persuasion abilities.)

• "How do you incorporate user research and feedback into your design process?" (Showcase your user-centric methodology.)

Company & Culture Questions:

• "Why are you interested in CapTech Consulting and this specific role?" (Research CapTech's values, client work, and CX focus.)

• "How do you approach collaboration with developers and other stakeholders?" (Align your style with CapTech's collaborative culture.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the context, problem, your specific role, your process, the solution, and the results.

• Highlight Your Process: Don't just show the final designs; explain how you got there – research methods, ideation, iteration, testing.

• Demonstrate Figma Mastery: Be ready to articulate your use of Figma's features for efficient design, prototyping, and collaboration.

• Quantify Impact: Use data and metrics whenever possible to showcase the effectiveness of your solutions.

• Prepare for Questions: Anticipate questions about your design choices, challenges faced, and how you would approach future problems.

📝 Enhancement Note: Interview preparation should heavily emphasize the portfolio and the ability to articulate a clear, user-centered design process. Demonstrating an understanding of consulting dynamics and an interest in emerging technologies like AI will be key differentiators.

📌 Application Steps

To apply for this Senior Interaction / Product Designer position:

• Submit Your Application: Apply directly through the provided link on smartrecruiters.com.

• Portfolio is Key: Ensure your resume includes a direct, working link to your online portfolio. This is the most crucial part of your application.

• Tailor Your Resume: Highlight experience relevant to product strategy, interaction design, UI design, prototyping, user research, and your proficiency with Figma. Use keywords from the job description.

• Prepare Your Portfolio Walkthrough: Be ready to discuss 3-5 of your strongest projects in detail, focusing on your process, problem-solving, and outcomes.

• Research CapTech: Understand their consulting model, client work, and commitment to Customer Experience. Prepare thoughtful questions about the role and the team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.