Retail Pt Framer

📍 Job Overview

Job Title: Retail Pt Framer

Company: Michaels Stores

Location: Massapequa, New York, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-10

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Key responsibilities include building rapport with customers, understanding their needs for custom framing solutions, and executing sales and production targets for framing orders.

• The position requires adherence to Standard Operating Procedures (SOPs) for sales, production, and general store operations, including safety and shrink prevention programs.

• Candidates will also be involved in general retail duties such as merchandising, inventory management, stocking, and operating the cash register to support overall store performance.

📝 Enhancement Note: The job title "Retail Pt Framer" suggests a hybrid role blending direct customer interaction, sales, and specialized production skills within the custom framing area of a retail store. The "Pt" likely signifies "Part-time." The description emphasizes both sales/customer relationship building and the technical execution of framing orders, indicating a need for individuals who can bridge creative consultation with operational efficiency.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by utilizing the "Elevated ABC Deliver" methodology to understand customer needs and propose tailored custom framing solutions.
  • Drive sales and production results within the Custom Framing department by effectively consulting with customers and closing orders.
  • Provide friendly and attentive customer service, assisting shoppers in locating products and offering solutions to enhance their shopping experience.

• Custom Framing Production:

  • Accurately complete framing orders to a high standard of quality and within established timelines, ensuring customer satisfaction.
  • Operate framing equipment and a glass cutter safely and efficiently to produce finished framing products.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Store Inventory, Store Out) and Directed Replenishment processes.
  • Ensure a safe, clean, and clutter-free shopping environment for customers by adhering to store presentation standards.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Point of Sale & Transaction Management:

  • Operate the cash register proficiently and execute cash handling procedures according to company standards.
  • Assist with Omni-channel processes, which may include tasks related to online order fulfillment or customer pick-ups.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and internal requirements.

  • Support company-wide shrink and safety programs by maintaining awareness and following established protocols.

  • Interact positively and respectfully with colleagues, promoting a collaborative and productive work environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer-facing sales and production execution within a specialized department (Custom Framing). The mention of "Elevated ABC Deliver" and specific operational processes like "SISO" and "Directed Replenishment" indicates a structured approach to sales and inventory management. This role requires someone adept at both consultative selling and hands-on production.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and applying technical skills is essential.

Experience: 0-2 years of experience is typically required, with a focus on customer interaction and foundational operational skills.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Basic measuring skills for accurate order taking and production.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with a proven ability to build rapport and provide solutions.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Physical stamina to stand for extended periods, lift heavy items, and perform bending, reaching, and stretching motions. Preferred Skills:

• Prior retail experience, demonstrating an understanding of store operations and customer flow.

• Experience in sales, particularly in a consultative or solution-selling capacity.

• Familiarity with merchandising principles and maintaining visual standards.

• Experience with inventory management and stocking procedures.

• Knowledge of art, design, or framing techniques is a plus.

📝 Enhancement Note: The "0-2 years" experience level suggests the company is open to training individuals with transferable skills. The emphasis on "basic computer skills" and "basic measuring skills" indicates that technical proficiency is expected to be learned on the job, with a preference for candidates who have prior retail or sales exposure. The physical requirements are significant and should be carefully considered by applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to highlight any projects or experiences that demonstrate their ability to:
  • Design & Problem-Solving: Showcase instances where they identified a customer's need and provided a creative or effective solution, particularly in a sales or service context.
  • Quality Execution: Provide examples of tasks or projects completed with a high degree of accuracy and attention to detail, such as precise measurements or careful assembly.
  • Process Adherence: Demonstrate an understanding of following established procedures and protocols, especially in customer transactions or operational tasks.
  • Efficiency & Time Management: Highlight instances where they managed multiple tasks effectively to meet deadlines or customer expectations.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Design: How they would approach understanding and executing a customer's framing order from initial consultation to final product.
  • Implementation & Automation: While not directly an automation role, understanding how to use equipment efficiently and accurately contributes to process success.
  • Measurement & Performance: How they would track their own sales performance or ensure the quality of their framing work.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio demonstrating past projects is less critical than the ability to articulate how past experiences (even non-framing related) demonstrate the required skills. The emphasis should be on behavioral examples during the interview, showcasing problem-solving, customer interaction, and adherence to process.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Explanation of Range: This range reflects typical entry-level to slightly experienced retail associate compensation in the Massapequa, NY area, considering the specialized nature of the framing role and the company's stated pay scale. Factors influencing placement within the range include prior relevant experience, specific skill proficiency, and interview performance.

Benefits:

• Financial:

  • 401(k) with employer match (eligibility required)
  • Overtime compensation in accordance with state and local laws

• Health & Wellness:

  • Employee Assistance Program (EAP)
  • Medical coverage (eligibility required)
  • Dental coverage (eligibility required)
  • Vision coverage (eligibility required)
  • Telemedicine services
  • Flexible spending accounts

• Professional Development:

  • Tuition assistance
  • Adoption assistance

• Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs

  • Commuter benefits (eligibility may apply) Working Hours: This is a part-time position. While the exact hours will vary based on store needs and scheduling, the role may require availability for nights, weekends, and early mornings to meet operational demands and customer traffic. The general expectation for a full-time role is 40 hours per week, but part-time roles will be less.

📝 Enhancement Note: The salary range is provided. The benefits listed are comprehensive for a retail position, with many being eligibility-based for part-time roles. The working hours clearly state "part time" and mention the need for flexibility, which is crucial for candidates to understand.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer focused on providing supplies and services for creative hobbies, DIY projects, and celebrations.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail footprint. This size suggests structured operational processes and established career paths within the company.

Founded: 1973. With decades of history, Michaels has a well-developed brand identity and operational framework.

Team Structure:

• Store-Level Operations: This role is part of a local store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager.

• Departmental Focus: The role has a primary specialization in the Custom Framing department, requiring close collaboration with other store associates for general support and customer service.

• Cross-functional Collaboration: Associates will interact with customers, fellow sales associates, stockroom personnel, and management to ensure smooth store operations and excellent customer experiences. Collaboration is key for managing inventory, fulfilling orders, and providing comprehensive customer support.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as evidenced by the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical, ensuring consistency in sales, production, safety, and inventory management across all stores.

• Data-Informed Merchandising: Practices like SISO and Directed Replenishment suggest an approach to inventory management that relies on data to ensure product availability and optimize store presentation.

Company Website: www.michaels.com

📝 Enhancement Note: The company's large scale and long history suggest a stable work environment with established operational procedures. The culture appears to value customer relationships, creativity, and adherence to standardized processes, which are key for a retail operations role.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career role within retail operations, specifically focused on a specialized department. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and operational execution within a large retail chain.

Reporting Structure: The Retail Pt Framer typically reports to a Store Manager or Assistant Manager, with day-to-day guidance likely coming from a Framing Department Lead or Supervisor. This structure provides direct oversight and mentorship.

Operations Impact: While focused on the Custom Framing department, this role directly impacts the store's revenue through sales of framing services and products. It also contributes to overall customer satisfaction and store appearance, which are critical operational metrics for any retail business. Positive customer interactions and quality framing work can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, learn about different materials, and become proficient in sales consultation and customer relationship management.

• Advancement within Department: Potential to move into a Framing Lead or Department Manager role, taking on more responsibility for team supervision, inventory management, and sales targets for the framing department.

• Cross-Departmental Movement: Experience gained can lead to opportunities in other store departments, such as visual merchandising, receiving, or customer service management.

• Management Track: For high performers, there may be pathways to Assistant Store Manager or Store Manager positions within Michaels, requiring broader operational and leadership skills.

📝 Enhancement Note: This role is presented as a stepping stone. The growth path emphasizes skill acquisition in a specialized area, with clear potential for advancement into leadership roles both within the department and across the broader store operations.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within a Michaels store, including the sales floor, the custom framing area, and potentially stock rooms.

Office Location(s): Massapequa, New York, at 5500 Sunrise Hwy. This is a specific retail location accessible to the local community.

Workspace Context:

• Customer Interaction Hub: The sales floor and framing counter are environments for direct customer engagement, requiring excellent interpersonal skills and a professional demeanor.

• Production Area: The frame shop is a specialized workspace containing equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Collaborative Atmosphere: The store environment encourages interaction with colleagues to support customer needs, manage tasks, and maintain store standards. Access to stock rooms for inventory management is also part of the workspace.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment, and potentially basic computer systems for order management.

Work Schedule: This is a part-time role. Work hours will include evenings, weekends, and potentially early mornings, reflecting the operational needs of a retail environment. While stock rooms may not always be climate-controlled, the main customer-facing areas are climate-controlled. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific technical requirements for the framing area. The mention of climate-controlled areas and potential for outdoor tasks provides a realistic picture of the physical demands and settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, potentially followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely participate in one or more in-person interviews at the Massapequa store. This will typically involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and how candidates handle specific work situations (e.g., dealing with a difficult customer, managing multiple tasks).
  • Situational Questions: Presenting hypothetical scenarios related to framing consultations, sales challenges, or operational issues to gauge decision-making.
  • Skills Assessment: Potentially a brief demonstration or discussion of basic measuring skills or an understanding of the framing process.
  • Tour & Meet the Team: An opportunity to see the store environment and meet potential colleagues and supervisors.

• Final Interview: May involve a discussion with the Store Manager or a higher-level manager to finalize the hiring decision.

Portfolio Review Tips:

• Focus on Relevant Experiences: Since a formal portfolio might not be expected, prepare to discuss specific examples from previous jobs, volunteer work, or even personal projects that demonstrate:

  • Customer Interaction: How you've successfully helped customers, solved problems, or built rapport.
  • Detail Orientation: Instances where precision and accuracy were crucial for successful task completion.
  • Process Adherence: Your ability to follow instructions and procedures.
  • Sales Aptitude: Any experience in selling products or services, or persuading others.

• Quantify Achievements: If discussing sales or customer service achievements, use numbers where possible (e.g., "assisted an average of 30 customers per shift," "contributed to a 5% increase in framing sales in my previous role").

• Enthusiasm for Craft: Express genuine interest in the creative aspects of custom framing and Michaels' mission.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer consultation for a custom framing order, demonstrating how you would ask questions, offer solutions, and close the sale.

• Operational Problem: Prepare to discuss how you would handle a situation like a stock shortage for a popular frame, or a customer complaint about a completed order.

• Teamwork Example: Be ready to share an example of how you collaborated with colleagues to achieve a common goal or resolve an issue.

📝 Enhancement Note: The interview process for this role will heavily emphasize behavioral and situational assessments, as direct experience in custom framing is not a prerequisite. Candidates should prepare to articulate their customer service, sales, and problem-solving skills through concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing product information.

• Custom Framing Equipment: Including specialized saws, mat cutters, glass cutters, and heat presses, all requiring safe and precise operation.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices for accuracy.

• Basic Computer Systems: For potential order entry, inventory look-up, or internal communication.

Analytics & Reporting:

• While this role is not primarily analytical, understanding basic reporting related to sales performance within the framing department might be beneficial. Associates may view sales reports or performance dashboards relevant to their department. CRM & Automation:

• Customer Relationship Management (CRM): The POS system or a dedicated customer database likely stores customer information and order history, enabling personalized service and relationship building.

• Order Management Systems: Integrated with the POS, these systems track custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is primarily focused on transactional systems (POS), specialized production equipment, and basic measurement tools. The emphasis is on efficient and accurate use of these tools to serve customers and produce quality framing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A core value centered on building relationships, providing exceptional service, and ensuring customer satisfaction through creative solutions.

• Creativity & Passion: Embracing the joy of creativity that Michaels champions, both in assisting customers with their projects and in the execution of framing.

• Teamwork & Collaboration: Working together effectively to meet store goals, support colleagues, and create a positive shopping experience.

• Integrity & Accountability: Adhering to company policies, SOPs, and demonstrating responsibility for tasks, sales, and customer interactions.

• Efficiency & Quality: Striving for timely completion of tasks and production of high-quality framing while maintaining operational standards.

Collaboration Style:

• Customer-Centric Collaboration: Associates are expected to work together to meet customer needs, whether it's locating an item, assisting with a project idea, or processing a transaction.

• Process-Oriented Approach: Collaboration often involves ensuring that standardized processes (SOPs) are followed consistently across the team for optimal store performance and customer experience.

• Knowledge Sharing: A culture where team members can share tips on customer service, product knowledge, or efficient work practices to benefit the entire team and customer base.

📝 Enhancement Note: The culture at Michaels appears to be a blend of a passion for creativity and a disciplined approach to retail operations. Values like customer focus, teamwork, and integrity are crucial for success in this customer-facing, production-oriented role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing time to both consult with customers on framing needs and execute production orders accurately and on time.

• Handling Diverse Customer Needs: Meeting the varied expectations and creative visions of customers for their framing projects.

• Maintaining High Standards: Consistently delivering quality framing work while adhering to strict SOPs and production timelines in a fast-paced retail environment.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and performing repetitive motions, which can be physically demanding.

• Learning New Skills: Acquiring proficiency with specialized framing equipment and techniques may require a learning curve.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced production techniques.

• Sales & Customer Relationship Skills: Enhance consultative selling abilities and learn strategies for building long-term customer loyalty.

• Retail Operations Fundamentals: Gain a comprehensive understanding of store operations, inventory management, visual merchandising, and point-of-sale systems.

• Leadership Potential: Development opportunities for those aspiring to lead a department or move into management roles within Michaels.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines customer interaction with hands-on production. The growth opportunities are clearly defined, offering pathways for skill development and career advancement within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How did you approach the situation, and what was the outcome?" "How would you handle a customer who is unhappy with their custom framing order?"

• Sales & Consultation: "Imagine a customer wants to frame a valuable piece of art. What questions would you ask to understand their needs and recommend a solution?" "How do you stay motivated to meet sales goals?"

• Problem-Solving & Process: "What steps would you take if you realized you made a mistake on a framing order?" "How do you ensure accuracy when taking measurements or completing tasks?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels, and what appeals to you about this specific role?"

• "How do you contribute to a positive team environment?"

• "What does 'customer-centric' mean to you in a retail context?" Portfolio Presentation Strategy:

• Highlight Transferable Skills: Prepare specific examples from previous work or life experiences that demonstrate your customer service, sales aptitude, attention to detail, and ability to follow procedures.

• Showcase Enthusiasm: Express genuine interest in creativity, art, and helping customers bring their visions to life through custom framing.

• Discuss Learning Agility: Emphasize your willingness and ability to learn new technical skills, operate equipment, and adhere to company standards.

• Quantify Achievements: If possible, use metrics to illustrate your past successes in customer service, sales, or task completion.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions, emphasizing customer service, sales potential, and a willingness to learn technical skills. Candidates should be ready to articulate their fit with Michaels' culture and values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, measuring, or creative projects. Use keywords from the job description such as "customer service," "sales," "merchandising," "inventory," and "detail-oriented."

• Portfolio Preparation (Verbal): Prepare specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, manage tasks with accuracy, and work effectively in a team. Be ready to discuss these during an interview.

• Company Research: Familiarize yourself with Michaels' product offerings, their custom framing services, and their company values. Understand their mission to "fuel the joy of creativity."

• Interview Practice: Practice answering common retail and customer service interview questions, focusing on providing clear, concise, and positive responses. Be prepared to discuss your interest in the role and how your skills align with the job requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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