Retail Picture Framer

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Canton, Ohio, United States

Job Type: Part-Time

Category: Retail Operations / Custom Services

Date Posted: April 27, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their needs and provide expert custom framing solutions, driving sales and customer satisfaction.

• Execute daily retail operations, including merchandising, inventory management, and maintaining store presentation standards.

• Operate specialized framing equipment and tools with precision and adherence to safety protocols.

• Manage point-of-sale transactions accurately, including cash handling and assisting with omni-channel processes.

• Contribute to a positive and safe store environment by adhering to Standard Operating Procedures (SOPs) and company programs.

📝 Enhancement Note: This role is centered on a blend of direct customer interaction, specialized craft skills, and general retail operations. The "Elevated ABC Deliver" mentioned in the description likely refers to a customer engagement methodology focused on building relationships and delivering exceptional service, which is crucial for custom sales roles. The role requires hands-on work with tools and materials, necessitating a focus on safety and quality.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging them, understanding their framing needs, and providing tailored design consultations using the "Elevated ABC Deliver" methodology to drive custom framing sales.

• Execute framing orders with a high degree of quality and on-time delivery, ensuring customer satisfaction and repeat business.

• Maintain the ready-made frame department, including visual merchandising, stock replenishment (SISO and Directed Replenishment), and ensuring a visually appealing and organized sales floor.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs for all operational tasks, including sales, production, cash handling, and inventory management.

• Support and actively participate in shrink reduction and safety programs to maintain a secure and hazard-free workplace.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and efficiency.

• Assist with omni-channel processes, such as online order fulfillment or in-store pickup, to provide a seamless customer experience across all channels.

• Participate in the truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Maintain a positive and respectful demeanor, acting as a role model and promoting commitment to the organization’s vision and values.

📝 Enhancement Note: The core responsibilities highlight a dual focus on sales/customer engagement and operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured approach to consultative selling within the framing department. Responsibilities like "SISO and Directed Replenishment" point to specific inventory management processes common in retail environments.

🎓 Skills & Qualifications

Education: High school diploma or equivalent (GED) is typically expected for entry-level retail positions.

Experience: While direct framing experience is not always mandatory, 0-2 years of experience in a customer-facing role is generally required.

Required Skills:

• Basic computer skills for POS systems and potential order management software.

• Basic measuring skills with high accuracy for custom framing projects.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service and interpersonal skills to build rapport and understand customer needs.

• Cash handling proficiency and accuracy.

• Ability to work independently and as part of a team in a fast-paced retail environment.

• Basic merchandising and stock replenishment skills.

Preferred Skills:

• Previous retail experience, particularly in a custom or specialized sales environment.

• Experience in consultative selling, with a proven ability to sell products and/or services to customers.

• Familiarity with custom framing design principles and materials.

• Basic knowledge of visual merchandising techniques.

• Experience with omni-channel retail operations.

📝 Enhancement Note: The "Minimum Type of experience" listed directly translates to required skills. The "Preferred Type of experience" indicates desirable attributes that would make a candidate stand out. The emphasis on basic measuring and computer skills suggests that while technical trade skills are important, foundational competencies are also key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for an entry-level retail framing role, candidates may be asked to demonstrate their measuring skills or discuss past customer service scenarios.

Process Documentation:

• Understanding and ability to follow Standard Operating Procedures (SOPs) for all aspects of the role, including customer consultation, order placement, production workflow, and point-of-sale transactions.

• Familiarity with inventory management processes, such as stock replenishment, visual merchandising standards, and SISO (Single Item, Single Order) principles.

• Awareness of safety protocols for operating equipment, handling materials (like glass), and maintaining a safe work environment.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" is unlikely. The focus is more on demonstrating practical skills and adherence to established retail processes. If a candidate has prior framing work, a visual representation of their work quality would be the closest equivalent to a portfolio.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position in Canton, Ohio, the hourly wage is likely to be competitive with local retail standards. Based on industry benchmarks for similar roles in the United States, a range of $12.00 to $16.00 per hour is estimated, depending on experience and specific store pay scales.

Benefits:

• Health insurance (medical, dental, and vision) - Eligibility may vary based on hours worked and employment status.

• Paid time off - Typically accrued based on hours worked for part-time employees.

• Tuition assistance - A valuable benefit for those looking to further their education.

• Generous employee discounts on Michaels products and services, including custom framing.

• Potential for other benefits such as 401(k) plans or employee assistance programs, which may be available depending on company policy and individual eligibility.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The job description mentions a standard 40-hour work week for "working_hours" but clarifies this is a PART_TIME role, implying flexibility and likely fewer than 40 hours per week.

📝 Enhancement Note: Salary estimation is based on general US retail part-time positions and the cost of living in Canton, Ohio. Benefits like health insurance and PTO for part-time roles can vary significantly by company policy; Michaels' stated commitment suggests these are available, though eligibility criteria should be confirmed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels is a leading retailer in the arts and crafts industry, focusing on providing supplies, creative inspiration, and custom services.

Company Size: Michaels operates over 1,300 stores across North America, employing tens of thousands of individuals. This indicates a large, established retail organization with structured corporate and store-level operations.

Founded: Founded in 1973, Michaels has a long history and established presence in the retail landscape, suggesting a stable work environment with well-defined operational frameworks.

Team Structure:

• Store teams are typically composed of a Store Manager, Assistant Store Manager(s), Team Leads, and individual Team Members (including sales associates, cashiers, and specialized roles like framers).

• The Picture Framer likely reports to a Framing Department Manager or the Store Manager, working closely with other sales associates.

Methodology:

• Data Analysis: While not a heavy data analysis role, performance metrics like sales targets, production efficiency, and customer satisfaction scores are tracked.

• Workflow Planning: Adherence to SOPs dictates workflow for framing orders, customer interactions, and daily store tasks.

• Automation: Limited direct automation in this role, but reliance on POS systems and potentially inventory management software.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' established nature means a structured, process-driven environment. The "purpose to fuel the joy of creativity and celebration" suggests a culture that values creativity, customer engagement, and a positive atmosphere. The emphasis on "all Team Members and all customers" indicates a commitment to inclusivity.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level, hands-on position within the retail operations framework. It focuses on direct customer interaction, specialized craft skills, and supporting store functions.

Reporting Structure: The Picture Framer reports to store management (e.g., Framing Manager, Assistant Store Manager, or Store Manager). They will work collaboratively with fellow sales associates and potentially receive support from district or corporate teams for specialized issues.

Operations Impact: The Picture Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service that encourages repeat business and positive word-of-mouth. They also contribute to operational efficiency by maintaining store standards and managing inventory.

Growth Opportunities:

• Skill Advancement: Opportunity to become a skilled custom framer, potentially specializing in complex designs or advanced techniques.

• Sales Expertise: Develop strong consultative selling skills, leading to potential roles in higher-commission sales environments or sales management.

• Leadership Potential: With demonstrated performance and leadership qualities, progression to roles like Framing Department Lead, Assistant Manager, or Store Manager is possible within Michaels' retail structure.

• Cross-Training: Opportunity to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: Growth within Michaels from a Picture Framer role typically involves moving up the retail management ladder or specializing further within the framing department if such opportunities exist. The foundation is built on customer service, sales acumen, and operational execution.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor and a dedicated frame shop area.

Office Location(s): Canton, Ohio - 1445 Riverstone Pkwy Ste 100. The store is located in a retail plaza, implying accessibility for customers via car.

Workspace Context:

• The frame shop is a specialized area containing tools like glass cutters and heat presses, requiring a focus on safety and organization.

• The sales floor requires constant interaction with customers and maintaining visual standards.

• Some stock rooms may not be climate-controlled, and there could be occasional outdoor work (e.g., retrieving carts, truck unloading).

• The environment is generally climate-controlled in public areas.

Work Schedule: The role is part-time. Work hours include nights, weekends, and early mornings, reflecting typical retail operating hours. Flexibility in scheduling is often a requirement for part-time retail associates.

📝 Enhancement Note: The work environment is dynamic, combining customer-facing sales with hands-on production. The mention of specific tools like a glass cutter and heat press highlights the practical, craft-oriented nature of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically involves a conversation with the hiring manager (Store Manager or Assistant Manager) to discuss experience, customer service philosophy, and suitability for the role.

• Skills Demonstration: May include a practical assessment of measuring skills or a discussion about how they would handle specific customer scenarios related to framing.

• Situational Questions: Questions about how they would handle customer interactions, sales challenges, or operational tasks.

• Culture Fit Assessment: Evaluation of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a traditional portfolio is unlikely. However, be prepared to discuss:
  • Customer Service Scenarios: How you've handled difficult customers, upsold products, or gone above and beyond for a customer.
  • Problem-Solving: Examples of how you've resolved issues related to product availability, customer complaints, or operational challenges.
  • Product Knowledge (if applicable): If you have prior framing or arts/crafts knowledge, be ready to discuss it.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to common retail scenarios, such as dealing with an upset customer, suggesting complementary products, or handling a stock discrepancy.

• Sales Approach: Be ready to articulate your sales approach, focusing on consultative selling and understanding customer needs.

• Operational Awareness: Demonstrate an understanding of retail operations, including merchandising, inventory, and cash handling.

📝 Enhancement Note: The interview process will likely focus heavily on interpersonal skills, customer service aptitude, and a willingness to learn the technical aspects of framing. Candidates should emphasize their ability to connect with customers and their proactive approach to problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, returns, and managing customer accounts.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats for artwork.
  • Frame Moulding Saw/Chopper: For cutting frame lengths to size.
  • V-Nailer/Stapler: For joining frame corners.
  • Heat Press: For mounting or applying specific finishes