Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Englewood, Colorado, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on the creation and sale of custom framing solutions.

• Key responsibilities include building customer relationships, understanding their needs for art and photo framing, and translating those needs into high-quality, custom-made products.

• The position requires proficiency in operating framing equipment, basic measuring skills, and maintaining a well-organized and appealing retail display.

• A strong emphasis is placed on adhering to Standard Operating Procedures (SOPs), supporting sales targets, and contributing to a positive store atmosphere.

📝 Enhancement Note: The job title "Retail Part Time Framer" and the description strongly indicate a specialized role within a retail setting that combines customer interaction, sales, and a hands-on craft. While not a traditional Revenue or Sales Operations role, it involves operational aspects of managing a specific department (framing), driving sales, and ensuring efficient production, which are transferable skills for operations professionals interested in retail environments. The focus on "Custom Framing" suggests a service-oriented sales process requiring consultative selling and product knowledge.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs.
  • Utilize Elevated ABC Deliver methodology to drive sales and achieve production targets for custom framing orders.
  • Provide friendly and helpful customer service, assisting customers in locating products and offering solutions for their design and framing requirements.

• Custom Framing Production:

  • Accurately measure and cut materials, including glass, to precise specifications for custom framing orders.
  • Operate framing equipment, including a heat press and glass cutter, safely and efficiently to produce high-quality finished products.
  • Ensure all framing orders are completed with exceptional quality and delivered on time according to customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment, to ensure optimal stock levels and presentation.
  • Keep assigned areas, including the framing department and general store floor, clean, safe, and clutter-free.
  • Support overall store merchandising by ensuring displays are attractive and products are readily available for customers.

• Operational Support:

  • Participate actively in truck un-loading and stocking processes, adhering to truck standards and ensuring timely completion.

  • Operate the cash register and execute cash handling procedures according to established standards.

  • Assist with Omni-channel processes, such as order fulfillment or customer pick-ups, as required.

  • Support and adhere to company shrink and safety programs to ensure a secure and safe working environment.

📝 Enhancement Note: The "Major Activities" section directly translates into core responsibilities. The emphasis on "Elevated ABC Deliver" suggests a specific sales and customer service methodology that candidates should research. The inclusion of "SISO and Directed Replenishment" points to inventory management responsibilities within the framing department.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software for order entry, and potentially inventory lookup.

• Basic Measuring Skills: Precision in taking measurements for matting, framing, and glass cutting is critical for custom orders.

• Framing Equipment Operation: Proficiency or the ability to quickly learn to operate framing equipment and a glass cutter safely and effectively.

• Customer Service Excellence: Ability to engage customers, understand their needs, build rapport, and provide solutions that meet their design and budget requirements.

• Cash Handling: Accuracy and responsibility in managing financial transactions at the point of sale.

• Retail Operations Awareness: Understanding of general retail practices, including stocking, merchandising, and maintaining store standards.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, ideally in a specialty or custom product environment.

• Sales Experience: Proven ability to sell products or services, with a focus on consultative selling and upselling custom framing solutions.

• Artistic Aptitude/Design Sense: A natural eye for design, color, and aesthetics that can assist customers in choosing the best framing options for their artwork.

📝 Enhancement Note: The distinction between "Minimum Type of experience" and "Preferred Type of experience" clearly defines the baseline requirements and desirable attributes. The "basic measuring skills" and "ability to operate the framing equipment and glass cutter" are critical technical proficiencies. The "Elevated ABC Deliver" methodology mentioned in the responsibilities suggests a specific sales training that candidates might be expected to learn quickly or have prior exposure to.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant experiences in resume or interview that demonstrate:
  • Process Optimization: Examples of how you've improved efficiency or quality in a previous role, especially in production or service delivery.
  • Metrics & Efficiency: Ability to track and report on personal performance, such as sales conversion rates or production turnaround times.
  • System Implementation/Usage: Experience using POS systems, inventory management tools, or any production tracking software.
  • ROI Demonstration: For sales roles, demonstrating how your efforts contributed to increased revenue or profitability.

Process Documentation:

• Workflow Design & Optimization: Understanding and ability to follow established Standard Operating Procedures (SOPs) for custom framing orders, from customer consultation to final product delivery.

• Implementation & Automation: Experience with or ability to learn the operational processes of framing equipment and POS systems.

• Measurement & Performance Analysis: Willingness to track personal sales performance, production completion rates, and customer satisfaction metrics.

📝 Enhancement Note: For a role like this, a traditional operations portfolio might not be necessary. However, emphasizing transferable skills through resume bullet points or interview discussions that highlight process adherence, efficiency improvements, and customer-centric sales methodologies will be crucial. The "Elevated ABC Deliver" is a key process to potentially research and integrate into interview responses.

💵 Compensation & Benefits

Salary Range:

• $15.25 - $17.90 per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrual of paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for crafters and artists.

• Other Benefits: The company mentions "much more" on mikbenefits.com, suggesting potential for retirement plans (e.g., 401k), employee assistance programs, and other perks.

Working Hours:

• This is a PART_TIME position.

• Working hours include nights, weekends, and early mornings, as is typical for retail environments.

• The job description mentions "40" for ai_working_hours, which usually refers to a standard full-time week. For a part-time role, actual hours will be less, but this figure might represent the maximum potential or a general reference point. The employer will specify the exact weekly hours during the hiring process.

📝 Enhancement Note: The provided salary range is based on the ai_salary_minvalue, ai_salary_maxvalue, and ai_salary_unittext. The benefits listed are directly from the ai_benefits field and the company's provided information. The "40" for ai_working_hours is noted as potentially misleading for a part-time role and requires clarification from the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on arts, crafts, custom framing, and seasonal decor.

Company Size: Large. Michaels operates over 1,300 stores in the US and Canada, indicating a significant workforce and complex operational structure. This size offers stability and structured career paths.

Founded: 1973. With a long history, Michaels has established strong brand recognition and operational expertise in the creative retail sector.

Team Structure:

• Store Level: This role operates within a specific store location, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Departmental Focus: The Framer works within the Custom Framing department, collaborating closely with other store associates who handle general sales, inventory, and customer service.

• Cross-functional Collaboration: While primarily focused on the framing department, the role requires interaction with all store staff for general customer assistance, operations support (like truck unloading), and maintaining store-wide standards.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent quality and compliance.

• Data-Driven (Implicit): While not explicitly stated for this role, the retail environment relies on sales data, inventory management, and performance metrics to drive decisions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company information is derived from the provided LinkedIn data and the job description's "Total Base Pay Range for this Position" section. The company's purpose, "to fuel the joy of creativity and celebration," is a key cultural indicator. The size and longevity of Michaels suggest a stable work environment with established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role is an entry point into skilled retail operations, focusing on a specific craft and customer service function. It's ideal for individuals starting their career or seeking a part-time role with tangible skill development.

Reporting Structure: The Framer will report to store leadership, likely a Framing Department Manager or Store Manager. This provides direct mentorship and oversight.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Efficient production and quality work contribute to repeat business and positive store reputation. The role also supports overall store operational efficiency through stocking and merchandising contributions.

Growth Opportunities:

• Specialization: Potential to become a lead or expert in the Custom Framing department, taking on more complex projects or training new associates.

• Retail Management Track: Experience gained in sales, customer service, and store operations can lead to roles like Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels.

• Skill Development: Opportunities to hone sales techniques, customer relations, precise crafting skills, and operational efficiency. The company also offers tuition assistance, supporting broader career development.

📝 Enhancement Note: The "ai_experience_level" of "0-2" is used to define the entry-level nature of the role. Growth opportunities are inferred based on typical retail career progression paths and Michaels' operational structure. The "Operations Impact" section highlights how this specialized role contributes to broader business objectives.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the sales floor and the dedicated custom framing shop within a Michaels store.

Office Location(s): Englewood, Colorado (specifically 9565 E County Line Rd). The job description mentions "Store - DEN-ARAPAHOE, CO," indicating the store's operational designation.

Workspace Context:

• Customer-Facing Areas: Climate-controlled retail store environment.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Stock Rooms: May not be climate-controlled, potentially requiring work in varying temperatures during truck unloads and stocking.

• Collaboration: Opportunities to interact with customers and collaborate with fellow store associates.

• Tools & Technology: Access to POS systems, framing equipment, and potentially inventory management tools.

Work Schedule:

• Part-time schedule, including nights, weekends, and early mornings. Flexibility is key for retail operational needs.

• The role involves standing for long periods and requires physical stamina for lifting, bending, reaching, and stretching.

📝 Enhancement Note: The "Work Environment" section details are derived from the "Work Environment" and "Physical Requirements" sections of the provided description, as well as the "ai_work_arrangement" field. The distinction between climate-controlled and potentially non-climate-controlled areas is important for setting expectations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your application and resume, focusing on relevant customer service, sales, or crafting experience.

• In-Person Interview(s): Expect to meet with store management. This will likely involve:

  • Behavioral Questions: Assessing your customer service skills, problem-solving abilities, and how you handle challenging situations (e.g., "Describe a time you dealt with a difficult customer.").
  • Situational Questions: Gauging your approach to specific tasks (e.g., "How would you help a customer choose a frame for their valuable artwork?").
  • Skills Assessment: Potentially a brief demonstration or discussion about your comfort level with measuring, using tools, or understanding design principles.
  • Company Culture Fit: Evaluating your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Optional): For framing roles, there might be a brief practical test involving measuring or operating basic equipment if you claim proficiency.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, prepare to discuss specific examples from your past experience that demonstrate:
  • Customer Interaction Successes: Stories of exceeding customer expectations or resolving issues effectively.
  • Sales Achievements: Quantifiable results from previous sales roles (e.g., meeting or exceeding targets).
  • Crafting/Production Skills: If you have personal projects or previous work experience involving detailed craftsmanship, be ready to describe them.
  • Process Improvement: Any instances where you identified a more efficient way to perform a task or improved the quality of a product/service.

Challenge Preparation:

• Customer Scenario: Be ready to walk through how you would consult with a customer looking to frame a piece of art, from initial consultation to suggesting materials and finalizing the order.

• Problem-Solving: Prepare for questions about how you would handle a situation where a custom order is delayed or a customer is unhappy with the final product.

• Efficiency Focus: Think about how you would manage your time effectively to balance customer service, production tasks, and store support duties during a shift.

📝 Enhancement Note: This section is enhanced based on typical retail interview processes for specialized roles. The emphasis is on transferable skills and demonstrating alignment with Michaels' customer-centric and operational values, even without a formal "operations" background.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for precise cutting of glass or acrylic to fit custom frames.
  • Framing Tools: Various hand tools for assembling frames, cutting mats, and securing artwork (e.g., mat cutters, underpinner, staple guns).
  • Heat Press: Used for specific framing techniques or mounting processes.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially looking up inventory or order details.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Sales Reporting: Ability to understand and potentially contribute to basic sales reports for the framing department.

• Inventory Management Systems: May involve using internal systems for tracking frame stock, mat boards, and other supplies.

CRM & Automation:

• Customer Relationship Management (Implicit): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building relationships and understanding needs over time.

• Order Management System: The POS or a dedicated system for tracking custom framing orders from placement to completion.

📝 Enhancement Note: The tools and technology are inferred from the job description's mention of "framing equipment," "glass cutter," "heat press," and "cash register" (POS system). The "Elevated ABC Deliver" implies a CRM-like focus on customer relationships.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovation and personal expression through arts and crafts.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and a positive work environment.

• Efficiency & Quality: Commitment to producing high-quality custom framing work in a timely manner, adhering to established standards.

• Passion for Craft: A genuine interest in art, crafting, and helping customers bring their creative visions to life.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should aim to be helpful and solution-oriented.

• Process-Oriented: Adherence to SOPs and established workflows is key for consistency and quality, but also open to feedback for process improvement.

• Supportive: Team members are expected to support each other in achieving store goals, assisting with tasks, and maintaining a positive atmosphere.

📝 Enhancement Note: These values and collaboration styles are inferred from the company's stated purpose, the job description's emphasis on customer service and quality, and common retail operational values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing time between customer consultations, custom framing production, stocking, and other store duties.

• Handling Complex Custom Orders: Accurately interpreting customer design requests and translating them into precise framing specifications, especially for unique or high-value items.

• Maintaining Quality Standards: Consistently producing high-quality framing work that meets customer expectations and company standards, even during busy periods.

• Adapting to Retail Schedules: Working flexible hours, including nights, weekends, and holidays, to meet operational needs.

Learning & Development Opportunities:

• Framing Craftsmanship: Developing advanced skills in custom framing, matting, and artwork preservation techniques.

• Sales & Customer Service: Enhancing consultative selling skills and customer relationship management through the "Elevated ABC Deliver" methodology.

• Retail Operations: Gaining experience in inventory management, visual merchandising, and POS operations.

• Cross-Training: Opportunities to learn about other areas of the store and potentially other Michaels brands (e.g., Artistree).

• Tuition Assistance: Access to company-sponsored programs for further education and professional development.

📝 Enhancement Note: Challenges are identified based on the nature of the role and typical retail environments. Growth opportunities are aligned with the company's offerings and standard career paths in retail.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales Approach:

  • "How would you approach a customer who is unsure about the best framing options for their artwork?"
  • "Describe a time you successfully upsold a product or service. How did you do it?"
  • "How do you handle a situation where a customer is unhappy with a product or service?"

• Technical & Operational Skills:

  • "What experience do you have with precise measuring or cutting? How do you ensure accuracy?"
  • "Describe your comfort level with operating machinery like a glass cutter or heat press. What safety precautions would you take?"
  • "How would you prioritize your tasks if you had a customer consultation, an order to complete, and inventory to stock all at once?"

• Company & Culture Fit:

  • "Why are you interested in working for Michaels and specifically in custom framing?"
  • "What does 'fueling the joy of creativity' mean to you?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent news. Understand their position in the arts and crafts market.

Portfolio Presentation Strategy:

• While not a formal portfolio, have specific examples ready:
  • Resume Highlights: Ensure your resume clearly lists any relevant experience in retail, sales, customer service, or crafting. Use action verbs and quantify achievements where possible.
  • Anecdotal Evidence: Be ready to tell concise stories about your experiences that showcase your skills in customer engagement, problem-solving, and attention to detail.
  • Crafting Examples (Optional): If you have personal projects that demonstrate your creative abilities or attention to detail, be prepared to describe them.

Challenge Preparation:

• Framing Consultation Role-Play: Practice walking through a simulated customer consultation, from greeting to recommending solutions.

• Time Management Scenario: Be ready to explain how you would organize your workday to meet daily operational and sales goals.

• Quality Assurance: Discuss your understanding of quality control in a production environment and how you ensure a high-quality finished product.

📝 Enhancement Note: Interview preparation is tailored to a retail, customer-facing, and craft-specific role. Emphasis is placed on demonstrating transferable skills, customer service aptitude, and a willingness to learn and adhere to processes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," "retail operations," and "custom framing." Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Portfolio Preparation (Verbal): Prepare specific examples from your past work or personal projects that demonstrate your attention to detail, problem-solving skills, customer interaction abilities, and any crafting or production experience. Be ready to articulate these examples clearly during an interview.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings, and their commitment to creativity and customer experience. Understand the "Elevated ABC Deliver" methodology if possible.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios related to customer service, sales, and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.