UX Research Analyst

📍 Job Overview

Job Title: UX Research Analyst

Company: Banco PAN

Location: São Paulo, SP, Brazil

Job Type: Full-time

Category: User Experience (UX) Research

Date Posted: June 19, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Conduct comprehensive UX research to inform product development and enhance user experiences, aligning with business objectives.

• Define and apply appropriate research methodologies, from exploratory studies to usability testing, to gather actionable insights.

• Analyze user data and market trends to provide strategic recommendations for design and product teams.

• Collaborate effectively with UX designers, Product Managers, and stakeholders to ensure user-centricity in product decisions.

• Drive continuous improvement in research practices and tools within the UX team.

📝 Enhancement Note: The role is specifically for a UX Research Analyst, not a Revenue Operations, Sales Operations, or GTM role. Therefore, the enhancement notes will focus on UX research best practices and career paths within UX, rather than operations. The "category" has been updated to reflect this.

📈 Primary Responsibilities

• Propose and select the most suitable research methodologies based on project needs and objectives.

• Define and recruit target user segments for various research studies.

• Design, plan, and execute a range of research methods, including:

  • Moderated and unmoderated usability testing.
  • In-depth user interviews.
  • Surveys and questionnaires.
  • Card sorting and tree testing exercises.
  • Competitive and market benchmarking.
  • Diary studies and journey mapping.

• Synthesize research findings into clear, actionable insights and recommendations.

• Present research outcomes and strategic implications to UX, Product Management, and other relevant stakeholders.

• Conduct structured market research and trend analysis to inform design strategies.

• Identify and advocate for new investigative approaches and testing techniques for the UX Research team.

• Stay abreast of emerging research tools and methodologies, proposing their adoption where beneficial.

📝 Enhancement Note: The primary responsibilities are tailored to a UX Research Analyst role, emphasizing the breadth of research methods and the analytical process from planning to recommendation.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field is typically expected for UX Research roles.

Experience: 2-5 years of hands-on experience in UX Research, with a proven track record of applying various research methodologies to drive product improvements.

Required Skills:

• Proven experience in UX Research with a diverse toolkit of methods (usability testing, interviews, surveys, card sorting, tree testing, benchmarking, diary studies, journey analysis).

• Strong analytical profile: ability to structure problems, synthesize complex data, and translate findings into clear, actionable recommendations.

• Excellent communication and stakeholder management skills, including clarity in articulation, negotiation of priorities, and facilitation of alignment meetings.

• Strong storytelling capabilities and a good visual sense for creating impactful presentations and executive summaries.

• Ability to manage and adapt to a wide variety of project themes and research challenges.

• Demonstrated ability to work effectively in a hybrid work environment. Preferred Skills:

• Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics) and navigation analysis platforms.

• Familiarity with qualitative and quantitative data analysis techniques.

• Experience in the financial services industry is a plus.

• Proficiency in research tools such as UserTesting.com, Optimal Workshop, Lookback, Maze, etc.

📝 Enhancement Note: The experience level is inferred from the "2-5" years indicated in the input. The preferred skills are common additions for UX Research roles, especially in tech-forward companies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX research projects demonstrating the application of diverse methodologies.

• Highlight your ability to structure research problems, define objectives, and select appropriate methods.

• Include case studies that clearly articulate the research process, findings, and the impact of your recommendations on product design or business outcomes.

• Demonstrate your analytical skills through synthesized data, user insights, and actionable recommendations.

• Present your communication and storytelling abilities through well-crafted project narratives and visual aids. Process Documentation:

• Clearly outline the research process followed for each project presented in your portfolio.

• Detail how you translated research findings into concrete design or product strategy recommendations.

• Show evidence of how your research influenced product decisions and contributed to measurable improvements in user experience or business metrics.

📝 Enhancement Note: Portfolio requirements are structured to guide candidates in showcasing their UX research capabilities, emphasizing process, analysis, and impact, which are critical for this role.

💵 Compensation & Benefits

Salary Range: For a UX Research Analyst with 2-5 years of experience in São Paulo, Brazil, the estimated annual salary range is R$ 70,000 to R$ 110,000 (Brazilian Reais). This estimate is based on industry benchmarks for UX Research roles in major Brazilian cities and the provided experience level.

Benefits:

• Bonus / Profit Sharing (PLR)

• Meal Voucher (Vale Refeição)

• Food Voucher (Vale Alimentação)

• 13th month Food Voucher

• Comprehensive Medical Insurance (including in-patient for titular and dependents)

• Dental/Orthodontic Insurance

• On-site Medical Clinic

• Unlimited Telemedicine (Dr. Alper / Einstein Conecta)

• Life Insurance

• Extensive Pharmacy Discounts (over 10,000 pharmacies)

• Four Psychotherapy Sessions per month

• Extended Family Leave (6 months for primary caregiver, 30 days for secondary caregiver)

• Daycare/Nanny Allowance (Auxílio Creche / Babá)

• AcomPANha (Pregnancy Support Program)

• Wellhub/Totalpass (Gym and wellness membership)

• Assistive Technology Allowance (85% reimbursement for employees with disabilities)

• Development Programs

• On-site Beauty Salon

• Employee Assistance Program (PAE - Legal, Financial, Psychological, Social Guidance)

• Discount Portal (Allya) for various segments

• Annual Vaccination Campaign (for employee and dependents)

• Vehicle Financing Facilitation (subject to analysis)

• PAN Credit Card with differentiated limit (subject to analysis)

• Transportation Voucher (with a minimal 4% discount)

• Funeral Assistance

Working Hours: Full-time, typically 40 hours per week, with a hybrid work arrangement.

📝 Enhancement Note: Salary range is an estimate based on market research for UX Research roles in São Paulo, considering the mid-level experience. The benefits are directly listed from the provided data, with brief explanations where necessary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Banco PAN is a digital bank focused on providing intelligent financial solutions.

Company Size: Mid to Large (implied by the extensive benefits and established operations, likely 1,000+ employees). The company emphasizes agility, flexibility, and creativity, fostering a culture of leadership with intensity, nonconformity, efficiency, team spirit, and integrity.

Founded: Banco PAN has a history dating back to 1969, undergoing significant transformations, particularly in recent years towards digital banking.

Team Structure:

• The UX team is integral to the bank's digital transformation efforts, focused on bringing the customer to the center of product development.

• The UX Research team plays a crucial role in generating insights to guide decisions and ensure products meet customer needs and business goals.

• A UX Research Lead oversees adherence to standards, rituals, and methodologies, ensuring quality and consistency, and also conducts research hands-on.

• Collaboration is expected with UX designers, Product Managers (PMs), and other stakeholders across the organization. Methodology:

• The company champions building best market practices within the bank and prioritizing the customer experience.

• Research is data-driven, aiming to generate insights that inform strategic decisions and product roadmaps.

• There's an emphasis on continuous learning and proposing new approaches and tools to enhance research effectiveness.

Company Website: https://www.bancopan.com.br/

📝 Enhancement Note: Company culture and structure details are inferred from the provided description and general knowledge of digital banking transformation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Research Analyst, requiring 2-5 years of experience. It offers a significant opportunity to contribute to the strategic direction of product development by providing critical user insights. The role is hands-on but also involves influencing decisions and advocating for user needs.

Reporting Structure: The UX Research Analyst will likely report to the UX Research Lead, who ensures methodological consistency and quality. The role involves close collaboration with UX Designers and Product Managers.

Operations Impact: The UX Research Analyst's work directly impacts the success of digital products by ensuring they are user-friendly, meet customer needs, and achieve business objectives. Their insights help de-risk product development, optimize user journeys, and drive customer acquisition and retention within the competitive financial services landscape.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or product areas within financial services.

• Leadership: Progress to a Senior UX Researcher or UX Research Lead position, mentoring junior researchers and leading larger initiatives.

• Cross-functional Mobility: Transition into Product Management, UX Design, or other strategic roles within the digital transformation division.

• Skill Development: Access to development programs and continuous learning opportunities to stay current with UX research trends and tools.

📝 Enhancement Note: Career analysis focuses on typical progression paths within UX Research and the broader digital product development domain, considering the company's emphasis on growth and development.

🌐 Work Environment

Office Type: Hybrid work model, with 2-3 days per week expected in the office. The office is located in Av. Paulista, a major business and cultural hub in São Paulo.

Office Location(s): São Paulo, SP, Brazil (specifically Av. Paulista).

Workspace Context:

• The office environment is designed to foster collaboration, innovation, and a strong team spirit, aligning with Banco PAN's culture.

• Access to necessary tools and technology for research and collaboration is expected.

• Opportunities for direct interaction with UX designers, product managers, and other team members to facilitate swift feedback loops and integrated development processes.

Work Schedule: Standard full-time working hours (approximately 40 hours/week), with flexibility inherent in the hybrid model. The focus is on delivering results and contributing to team goals.

📝 Enhancement Note: The work environment details are based on the hybrid model and office location specified, emphasizing collaboration and accessibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, likely focusing on your UX research experience and alignment with required skills.

• Portfolio Review: You will likely be asked to present your portfolio, showcasing 2-3 key UX research projects. Prepare to discuss your process, methodologies, insights, and the impact of your work.

• Technical/Behavioral Interviews: Expect interviews with UX Research Leads, UX Designers, and Product Managers. These will delve into your research approach, problem-solving skills, analytical capabilities, and how you handle stakeholder management.

• Case Study/Challenge: A practical exercise or case study may be presented, requiring you to outline a research plan for a given problem or analyze a hypothetical dataset.

• Final Interview: Potentially with a senior leader in the UX or Product division to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your breadth of skills, problem-solving approach, and ability to deliver impactful insights.

• Tell a Story: For each project, clearly articulate the problem, your role, the methodology chosen and why, the key findings, and the resulting recommendations and impact. Use visuals effectively.

• Quantify Impact: Whenever possible, highlight how your research led to measurable improvements (e.g., increased conversion rates, reduced task completion times, improved user satisfaction scores).

• Be Prepared for Questions: Anticipate questions about your decision-making process, how you handled challenges or conflicting feedback, and how you collaborate with cross-functional teams.

Challenge Preparation:

• Familiarize yourself with common UX research scenarios in the financial services industry.

• Practice structuring a research plan under time constraints, identifying key research questions, target users, and appropriate methods.

• Prepare to articulate your thought process clearly and concisely, focusing on user needs and business objectives.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a UX Research role, emphasizing the importance of demonstrating research methodology, analytical skills, and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: UserTesting.com, Lookback, Maze, Optimal Workshop Suite (Card Sorting, Tree Testing), SurveyMonkey, Typeform.

• Collaboration Tools: Jira, Confluence, Miro, Figma (for design collaboration and prototyping review), Slack, Microsoft Teams.

• Analytics & Reporting: Google Analytics, Adobe Analytics, Hotjar, Mixpanel, Tableau, Power BI (for data visualization and reporting).

• CRM & Automation: While not directly a UX Research tool, understanding CRM data (e.g., Salesforce, Hubspot) can provide context for user behavior. Experience with data integration tools might be beneficial for advanced analysis.

📝 Enhancement Note: This section outlines common tools used in UX Research and related fields, providing candidates with an idea of the technology stack they might encounter.

👥 Team Culture & Values

Operations Values:

• Intensity: A proactive and driven approach to achieving goals and tackling challenges.

• Nonconformity: Encouraging innovative thinking and challenging the status quo to find better solutions.

• Efficiency: Streamlining processes and optimizing resource utilization to deliver high-quality results.

• Team Spirit: Fostering a collaborative environment where collective success is paramount.

• Integrity: Upholding ethical standards and transparency in all actions and decisions.

Collaboration Style:

• Cross-functional collaboration is key, with UX Research working closely with UX Design, Product Management, and potentially engineering and marketing teams.

• Open communication and feedback exchange are encouraged to ensure research findings are effectively integrated and acted upon.

• A data-driven approach is valued, where insights from research inform strategic discussions and decision-making.

📝 Enhancement Note: Values are directly from the company description, interpreted for their application within a UX Research context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Business Agility: Ensuring thorough research is conducted efficiently to meet fast-paced product development timelines.

• Synthesizing Diverse Data: Integrating qualitative and quantitative data from various sources to form cohesive insights.

• Influencing Stakeholders: Effectively communicating research findings and advocating for user needs, especially when they conflict with perceived business priorities.

• Keeping Pace with Evolving Tools & Methods: Continuously learning and adapting to new research techniques and technologies.

Learning & Development Opportunities:

• Access to Banco PAN's internal development programs and training initiatives.

• Opportunities to attend industry conferences, workshops, and webinars related to UX research and design.

• Potential for mentorship from senior UX researchers or leaders within the organization.

• Exposure to complex challenges within the financial services sector, fostering deep domain expertise.

📝 Enhancement Note: Challenges are framed around common UX Research scenarios, and growth opportunities are aligned with typical career development paths in the field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between different research methodologies for a project. What factors influenced your decision, and what was the outcome?" (Focus on justification of method selection and impact).

• "How do you approach synthesizing findings from multiple research studies or diverse data sources?" (Highlight your analytical and data synthesis process).

• "Tell me about a situation where your research findings contradicted a stakeholder's assumption or preference. How did you communicate this, and what was the result?" (Demonstrate communication, negotiation, and advocacy skills). Company & Culture Questions:

• "What interests you about Banco PAN and our mission to be a financial ally?" (Research the company's recent initiatives and digital transformation efforts).

• "How do you see your role as a UX Researcher contributing to our values of Intensity, Nonconformity, Efficiency, Team Spirit, and Integrity?" (Connect your work style and approach to their core values).

• "How do you ensure your research is actionable and directly influences product decisions?" (Focus on your process of translating insights into recommendations and collaborating with product teams). Portfolio Presentation Strategy:

• Structure is Key: Use a consistent structure for each case study: Problem/Opportunity, Your Role, Research Questions, Methodology, Participants, Process, Key Findings, Recommendations, Impact/Outcome.

• Focus on "Why": Explain why you chose specific methods, why certain findings were significant, and why your recommendations were made.

• Visuals Matter: Use mockups, screenshots, user quotes, and data visualizations to make your presentation engaging and easy to understand.

• Practice Your Narrative: Rehearse your presentation to ensure a smooth flow, clear articulation, and adherence to time limits. Be prepared to go deeper into any aspect of your work.

📝 Enhancement Note: Interview questions and preparation strategies are designed to assess a candidate's UX research expertise, problem-solving skills, and cultural fit for Banco PAN.

📌 Application Steps

To apply for this UX Research Analyst position:

• Submit your application through the provided link on the greenhouse.io job board.

• Tailor Your Resume: Highlight specific UX research projects, methodologies used, and quantifiable impact. Use keywords from the job description (e.g., Usability Testing, User Interviews, Data Synthesis, Stakeholder Management).

• Prepare Your Portfolio: Select 2-3 strong UX research case studies that showcase your end-to-end process, analytical skills, and ability to drive product improvements. Ensure it's easily accessible (e.g., a personal website, PDF, or dedicated portfolio platform).

• Research Banco PAN: Understand their digital offerings, target audience, and recent news to better articulate your interest and how your skills align with their goals.

• Practice Your Pitch: Be ready to walk through your portfolio and answer behavioral and methodological questions concisely and confidently.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Banco PAN before making application decisions.