Resident Engineer – Service Provider Routing and Switching Design Consultant (Mt Laurel, NJ)

📍 Job Overview

Job Title: Resident Engineer – Service Provider Routing and Switching Design Consultant

Company: Hewlett Packard Enterprise (HPE)

Location: Mt. Laurel, New Jersey, United States

Job Type: FULL_TIME

Category: Network Engineering / Design Consulting (Operations Focus)

Date Posted: May 05, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing advanced, post-sales technical consulting and design support for Hewlett Packard Enterprise's (HPE) Juniper Networks routing and switching solutions within a service provider customer environment.

• The position requires deep expertise in Juniper MX, PTX, and QFX platforms, encompassing network design, lab testing, implementation planning, and operational procedure development.

• A significant component of the role involves network automation, leveraging tools like Python, Ansible, and HPE Juniper PyEZ to enhance efficiency and streamline operations.

• The Resident Engineer will act as a trusted technical advisor, collaborating closely with the customer's technical teams, troubleshooting complex issues, and facilitating knowledge transfer to ensure sustainable network operations.

📝 Enhancement Note: While the title is "Resident Engineer," the responsibilities and required skills clearly position this role within a technical consulting and advanced support function, with a strong emphasis on network design and operational excellence for service providers. The "Operations Focus" category highlights the critical need for understanding and improving ongoing network performance and reliability.

📈 Primary Responsibilities

• Network Design & Architecture Support:

  • Support the design and planning of Juniper MX, PTX, and QFX network routing products and associated solutions within the customer's infrastructure, ensuring alignment with technical requirements and best practices.
  • Conduct comprehensive lab testing of new designs, features, and Junos software releases to validate functionality and performance before live network implementation.
  • Develop detailed implementation plans for network changes, ensuring successful transition from pre-production to live environments.

• Technical Implementation & Validation:

  • Test and validate patches and software fixes, working through pre-production environments to ensure successful deployment in the live network.
  • Perform Junos software release lab testing and validation at the customer's lab facilities.
  • Assist the customer in developing and maintaining Network Operating and Equipment Operating Procedures.

• Customer Collaboration & Training:

  • Lead design and information-gathering workshops with the customer to thoroughly understand their existing network design and new technical requirements.
  • Train customer's design, implementation, and support personnel on the configuration and operation of HPE Juniper Networks products.
  • Conduct technology workshops with the customer to discuss equipment and network problems, providing regular status updates and proposed solutions.

• Troubleshooting & Support:

  • Troubleshoot complex equipment and network problems, including opening and managing JTAC (Juniper Technical Assistance Center) cases through to resolution for pre- and post-production issues.
  • Develop and maintain fault diagnosis procedures to support effective and efficient fault resolution.
  • Support the production environment of HPE Juniper products, ensuring high availability and sustainability.

• Process Improvement & Automation:

  • Develop network operating procedures, configuration standards, and implementation plans specific to HPE Juniper products.
  • Define and maintain best-practice policies for HPE Juniper product applications used by the customer.
  • Leverage automation tools such as Ansible, YAML, and HPE Juniper PyEZ, and write automation scripts in Python to improve operational efficiency and manage network configurations.

• Subject Matter Expertise & Knowledge Sharing:

  • Serve as a subject matter expert on HPE Juniper's platforms, software, and features, coordinating directly with HPE Juniper for challenges with new software or feature implementations.

  • Peer with other Resident Consultant employees to share lessons learned and minimize risks associated with major network upgrades or changes.

  • Develop secondary skills in other products within the HPE Juniper portfolio.

📝 Enhancement Note: The responsibilities emphasize a proactive and consultative approach, moving beyond basic break/fix to strategic design, implementation guidance, and process optimization through automation. The need to "train the customer," "develop operating procedures," and "peer with other employees" highlights a strong focus on knowledge transfer and continuous improvement within the operations domain.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of progressive experience in the design, implementation, and operational management of large-scale IP networks.

Required Skills:

• Juniper Platform Expertise:

  • Extensive experience with Juniper routing devices, specifically MX, PTX, and ACX series.
  • Deep understanding and practical application of JUNOS CLI for configuration, management, and troubleshooting.

• Service Provider Networking Protocols:

  • Comprehensive knowledge of protocols fundamental to IP service provider networks, including:
    • TCP/IP and MPLS fundamentals
    • IP Routing: OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy
    • Routing protocol operation, migration strategies, and scaling mechanisms.
    • BGP peering point routing policies.
    • VPNs and associated tunneling technologies: L3VPN, VPLS, MVPN.
    • Ethernet switching and 802.1Q.
    • Quality of Service (QoS) and Class of Service (CoS) implementation.

• Network Automation & Scripting:

  • Proficiency in network automation tools such as Ansible and YAML.
  • Experience with HPE Juniper PyEZ for network device automation.
  • Ability to write and maintain automation scripts in Python.

• Consulting & Communication:

  • Strong customer interface and presentation skills, capable of effectively communicating complex technical information to diverse audiences.
  • Ability to communicate effectively in crisis situations to all levels of an organization, from operations staff to CIO/CISO.
  • Skill in refining and translating complex requirements into executable, best-practice solutions.

• Operational Experience:

  • Experience assisting with major network upgrades, planned maintenance windows, and significant changes within customer networks.

Preferred Skills:

• Advanced Technical Certifications:

  • Expert-level technical certifications are highly desirable, such as JNCIE (Juniper Networks Certified Internet Expert), JNCIP (Juniper Networks Certified Internet Professional), JNCIS (Juniper Networks Certified Internet Specialist), CCIE (Cisco Certified Internetwork Expert), or CCNP (Cisco Certified Network Professional).

• Broader Technology Exposure:

  • Familiarity with other network hardware vendors and technologies.

  • Experience with cloud networking concepts and hybrid cloud environments.

📝 Enhancement Note: The emphasis on "large-scale IP networks," "service provider protocols," and specific Juniper platforms (MX, PTX, ACX) indicates a need for deep, hands-on experience. The requirement for automation skills (Ansible, Python, PyEZ) is crucial for modern network operations and positions this as a forward-thinking role. The preference for expert-level certifications signals the high technical bar for this consulting position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Documentation: Showcase examples of network design documents, including diagrams, logical and physical topologies, IP addressing schemes, and routing/switching configurations.

• Implementation Plans: Present detailed plans for network upgrades, migrations, or new deployments, outlining steps, timelines, rollback procedures, and validation criteria.

• Automation Scripts & Frameworks: Provide examples of automation scripts (Python, Ansible playbooks) used for network configuration, validation, or operational tasks, demonstrating efficiency gains.

• Troubleshooting Case Studies: Include case studies detailing complex network issues, the diagnostic process, root cause analysis, resolution steps, and lessons learned for future prevention.

• Operational Procedures: Demonstrate experience in creating or refining network operating procedures, configuration standards, and best practice guidelines.

Process Documentation:

• Workflow Design & Optimization: Evidence of designing and documenting efficient workflows for network changes, incident management, and problem resolution.

• System Implementation Standards: Showcase understanding and application of standards for implementing new network hardware, software releases, and features.

• Measurement & Performance Analysis: Examples of how you've measured the impact of network designs or automation efforts, using metrics and data to demonstrate improvements in uptime, performance, or operational efficiency.

📝 Enhancement Note: For a role like this, a strong portfolio is essential to demonstrate practical application of skills. Candidates should be prepared to showcase not just their technical knowledge but their ability to translate that knowledge into actionable plans and documented processes that improve network operations and reliability for a service provider client. The automation aspect is particularly important to highlight.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $119,500 - $275,000 USD per year (for New Jersey location).

• Explanation: This range is based on the provided explicit salary information for New Jersey. The wide span reflects the significant variation possible based on the candidate's exact experience level, depth of expertise in specialized areas (e.g., specific Juniper certifications, advanced automation skills), and negotiation. The role's senior technical consulting nature and the demand for specialized service provider networking skills justify this upper range.

Benefits:

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional well-being.

• Personal & Professional Development: Investment in career growth through specific programs for knowledge expertise and cross-divisional skill application.

• Unconditional Inclusion: Commitment to an inclusive environment that celebrates uniqueness and supports work-life flexibility.

• Potential for Variable Incentives: The job description notes that "Variable incentives may also be offered," suggesting potential for bonuses or performance-based compensation.

Working Hours:

• Standard full-time hours, likely around 40 hours per week.

• Note: As an on-site resident consultant, flexibility may be required to meet customer needs, including potential after-hours work for critical maintenance or incident response, though this is not explicitly stated as a requirement beyond the general need for effective crisis communication.

📝 Enhancement Note: The salary range is explicitly provided for New Jersey. The benefits listed are standard corporate offerings but are framed to emphasize HPE's commitment to employee well-being and growth. The mention of variable incentives is a key detail for potential candidates to consider regarding total compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Edge-to-Cloud Computing, Networking Solutions, IT Services)

Company Size: Hewlett Packard Enterprise (HPE) is a large, global enterprise. The specific team size for this role is not provided but is likely part of a larger consulting or engineering services division.

Founded: 1939 (as Hewlett-Packard), spun off as Hewlett Packard Enterprise in 2015. This long history suggests a company with deep roots in innovation and a robust corporate structure.

Team Structure:

• The Resident Engineer is embedded within the customer's IT organization, acting as an HPE representative.

• They report operationally to the customer for day-to-day tasks and project delivery, while likely maintaining a technical liaison with HPE management or technical leads for support, guidance, and career development.

Methodology:

• Data-Driven Operations: The role emphasizes testing, validation, and troubleshooting, requiring a data-driven approach to network performance analysis and problem resolution.

• Process Optimization: A key aspect is developing and refining network operating procedures, configuration standards, and implementation plans to ensure efficiency and sustainability.

• Automation & Efficiency: The requirement for Python, Ansible, and PyEZ highlights a commitment to leveraging automation for network management, configuration, and operational tasks.

Company Website: https://www.hpe.com/

📝 Enhancement Note: HPE is a major player in the enterprise technology space, known for its broad portfolio. The "Resident Engineer" role signifies a deep integration with a specific customer, requiring not only technical prowess but also strong interpersonal and consulting skills to navigate customer dynamics and drive operational improvements. The emphasis on "edge-to-cloud" reflects HPE's strategic direction.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a senior-level technical consultant, likely equivalent to a Senior Network Engineer or Principal Network Consultant. It demands extensive hands-on experience and the ability to operate with a high degree of autonomy and technical authority.

Reporting Structure:

• Customer Interaction: Primarily works on-site with the customer, reporting to customer technical leads for project execution and daily tasks.

• HPE Connection: Maintains a connection with HPE management or technical specialists for escalations, best practice alignment, and professional development. This dual reporting dynamic is common in resident engineer roles.

Operations Impact:

• The Resident Engineer has a direct and significant impact on the customer's network availability, performance, and stability.

• By designing, implementing, and supporting critical routing and switching infrastructure, they directly influence the customer's ability to deliver services and achieve business objectives.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific Juniper platforms, routing protocols, or advanced networking technologies (e.g., SDN, network security).

• Automation Leadership: Transition into roles focused on network automation strategy, development, and implementation across multiple clients or within HPE.

• Consulting & Architecture: Advance to higher-level consulting roles, focusing on network architecture, strategic design, and pre-sales support for complex service provider solutions.

• Management Track: Potentially move into team lead or management positions within HPE's consulting or support services divisions, overseeing other resident engineers or technical teams.

• Cross-Portfolio Development: Develop secondary skills in other HPE product areas as encouraged by the role.

📝 Enhancement Note: This role offers a clear path for technical deepening and specialized growth within the service provider networking domain. The "resident" aspect provides unique exposure to a customer's operational challenges, fostering practical problem-solving skills and a strong understanding of real-world network demands.

🌐 Work Environment

Office Type: On-site, embedded within the customer's primary office location in Mt. Laurel, NJ. This implies working alongside the customer's IT and network operations teams.

Office Location(s): Mt. Laurel, New Jersey, United States. This is a dedicated, physical workspace within the client's facilities.

Workspace Context:

• Collaborative Environment: Expect to work closely with customer engineers, project managers, and support staff, fostering a collaborative atmosphere focused on network stability and project delivery.

• Tools & Technology: Access to the customer's network infrastructure, lab environments, and relevant IT resources will be provided. HPE will also support with necessary tools and access to their internal resources.

• Team Interaction: Daily interaction with customer personnel and regular communication with HPE counterparts will be standard. This fosters strong relationships and facilitates effective problem-solving.

Work Schedule:

• Primarily standard business hours, but flexibility may be required to accommodate customer operational needs, including potential after-hours work for maintenance or urgent troubleshooting. The role is designated as full-time.

📝 Enhancement Note: The "on-site" nature is critical. This isn't a remote consulting role; it requires physical presence and deep integration into the client's operational environment. This offers unique opportunities for hands-on experience and relationship building but also demands adaptability to the client's specific work culture and schedules.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or HR screen to assess basic qualifications, cultural fit, and salary expectations.

• Technical Interviews: Multiple rounds of in-depth technical interviews focusing on Juniper platforms, routing/switching protocols, automation skills, and problem-solving scenarios. Expect theoretical questions and practical troubleshooting exercises.

• Case Study/Design Challenge: May involve presenting a past project from your portfolio or tackling a hypothetical network design or troubleshooting challenge.

• HPE Team/Manager Interview: Discussion with hiring manager and potentially senior technical staff to assess experience, leadership potential, and alignment with HPE's consulting approach.

• Customer Interview (Possible): As a "resident" role, the end customer may have a final interview to ensure a good fit with their team.

Portfolio Review Tips:

• Curate for Relevance: Focus on projects that directly demonstrate your expertise in Juniper MX, PTX, QFX, service provider protocols, and network automation.

• Quantify Impact: For each project, clearly articulate the problem, your solution, the technologies used, and the quantifiable results (e.g., improved uptime by X%, reduced configuration time by Y% through automation, successful migration of Z services).

• Showcase Automation: Dedicate a section or specific examples to your Python scripts, Ansible playbooks, or PyEZ usage. Explain the problem the automation solved and the operational benefits.

• Process Documentation Examples: Include samples of network operating procedures, configuration standards, or implementation plans you've developed or contributed to.

• Troubleshooting Case Studies: Present 1-2 detailed examples of complex issues you resolved, highlighting your diagnostic methodology and problem-solving approach.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like "How would you troubleshoot a BGP flapping issue between two service providers?" or "Describe the steps to deploy a new Junos software release for a customer."

• Automation Scenarios: Be ready to discuss how you would automate routine tasks like device configuration backups, compliance checks, or firmware updates.

• Customer Management: Prepare for questions about handling difficult customer situations, managing expectations, and communicating complex technical issues effectively.

📝 Enhancement Note: The portfolio is crucial for this role. Candidates should proactively build and refine it to showcase their practical skills, particularly in automation and complex service provider environments. The interview process will likely be rigorous, testing both technical depth and consulting aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Juniper Networking Platforms: MX Series Routers, PTX Series Routers, QFX Series Switches.

• Network Operating System: JUNOS (extensive CLI experience required).

• Automation & Orchestration:

  • Python (for scripting)
  • Ansible (for configuration management and orchestration)
  • HPE Juniper PyEZ (for Python-based network automation)
  • YAML (for Ansible playbooks and data structures)

• Troubleshooting & Diagnostics:

  • Standard network diagnostic tools (ping, traceroute, packet capture).
  • Juniper's JTAC support portal and case management system.

Analytics & Reporting:

• Performance Metrics: Gathering and analyzing data related to network uptime, latency, throughput, and protocol stability.

• Reporting Tools: Ability to generate clear, concise status reports for customer management and technical teams. (Specific tools not mentioned; likely dependent on customer environment).

CRM & Automation:

• CRM: While not directly a CRM role, understanding customer interactions and support processes is key.

• Integration: Experience with API integrations for automation purposes would be beneficial.

📝 Enhancement Note: The technology stack is heavily focused on Juniper hardware and software, with a strong emphasis on modern network automation tools. Proficiency in Python, Ansible, and PyEZ is not just preferred but implied as essential for success in this role, enabling efficient management of complex service provider networks.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer's needs and ensuring their network operates reliably and efficiently.

• Technical Excellence: Maintaining a high level of expertise in Juniper technologies and service provider networking.

• Proactive Problem Solving: Identifying potential issues before they impact the network and developing preventative solutions.

• Efficiency & Automation: Championing the use of automation to streamline operations, reduce errors, and improve scalability.

• Collaboration & Knowledge Sharing: Working effectively with both customer teams and HPE colleagues to share knowledge and best practices.

• Continuous Learning: Staying current with evolving networking technologies, protocols, and automation techniques.

Collaboration Style:

• Embedded Partnership: Working as an integrated member of the customer's team, fostering trust and open communication.

• Cross-Functional Engagement: Collaborating with various customer departments (engineering, operations, support) and HPE internal teams (product specialists, JTAC).

• Process Improvement Culture: Encouraging a feedback loop for refining operational procedures and automation scripts based on real-world experience.

• Mentorship & Guidance: Providing technical guidance and training to customer personnel to build their internal capabilities.

📝 Enhancement Note: The culture emphasizes a blend of deep technical expertise and strong interpersonal skills. As a resident consultant, building rapport and trust with the customer is paramount, alongside delivering technical solutions and driving operational improvements through automation and best practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Environment Complexity: Navigating the unique and potentially complex network architecture, operational procedures, and political landscape of a large service provider.

• Rapid Technology Evolution: Keeping pace with the fast-changing landscape of networking hardware, software, and automation tools, especially within the competitive service provider sector.

• Balancing Proactive vs. Reactive Work: Managing the demands of ongoing operational support and incident response while dedicating time to proactive design, testing, and automation development.

• Integration with Existing Systems: Ensuring new designs and automation solutions integrate seamlessly with the customer's existing infrastructure and operational toolsets.

• Knowledge Transfer Effectiveness: Ensuring that technical knowledge and operational best practices are effectively transferred to the customer's team for long-term sustainability.

Learning & Development Opportunities:

• Advanced Juniper Certifications: Pursuing JNCIE-SP (Service Provider) or other expert-level certifications.

• Automation Specialization: Deepening skills in Python, Ansible, and broader DevOps principles for network engineering.

• Cloud Networking: Gaining expertise in cloud-native networking solutions and hybrid cloud architectures.

• Industry Conferences: Attending relevant industry events (e.g., Juniper Networks' NXTWORK, networking conferences) to stay abreast of trends and network with peers.

• HPE Internal Training: Leveraging HPE's resources for training on their broader product portfolio and consulting methodologies.

• Mentorship: Potentially being mentored by senior architects or technical leads within HPE or the customer organization.

📝 Enhancement Note: This role presents significant opportunities for growth by tackling complex, real-world service provider challenges. The emphasis on automation and continuous learning ensures that professionals in this role remain at the cutting edge of network engineering and operations.

💡 Interview Preparation

Strategy Questions:

• Network Design & Optimization: "Describe a complex network design problem you solved for a service provider. What were the key considerations, and what was the outcome?" "How would you approach designing a scalable and resilient MPLS VPN solution for a new enterprise customer?" "Walk me through your process for testing a new Junos software release before deploying it to a production environment."

• Automation & Scripting: "Provide an example of a complex network task you automated using Python or Ansible. What was the ROI?" "How would you use PyEZ to gather configuration compliance data across a fleet of Juniper routers?"

• Troubleshooting & Incident Management: "Describe your methodology for troubleshooting an intermittent BGP peering issue. What tools and commands would you use?" "How do you prioritize and manage multiple critical network incidents simultaneously?"

Company & Culture Questions:

• "Why are you interested in HPE and this specific Resident Engineer role?"

• "How do you approach building trust and rapport with a customer's technical team?"

• "Describe a time you had to communicate a complex technical issue to a non-technical audience."

• "How do you stay current with the latest trends in networking and automation?"

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations around compelling narratives. Clearly define the problem, your role/solution, the technologies used, and the measurable results.

• Focus on Impact: Emphasize how your work improved network performance, reliability, security, or operational efficiency. Use metrics whenever possible.

• Demonstrate Automation Value: For automation projects, clearly articulate the time savings, error reduction, or scalability improvements achieved.

• Conciseness: Be prepared to present key highlights efficiently, with the ability to dive into deeper detail if asked.

• Customer-Centricity: Frame your experience in terms of how it benefits a service provider customer.

📝 Enhancement Note: Interview preparation should focus on demonstrating deep technical expertise in Juniper and service provider networking, combined with practical experience in automation and strong consulting skills. Candidates should be prepared to "show, don't just tell" through their portfolio and detailed case studies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the HPE Careers portal via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight specific experience with Juniper MX, PTX, QFX, JUNOS CLI, service provider protocols (BGP, MPLS, etc.), and network automation (Python, Ansible, PyEZ).

• Resume Optimization: Ensure your resume clearly outlines your years of experience in large-scale IP networks and service provider environments. Use action verbs and quantify achievements related to network design, implementation, troubleshooting, and automation projects.

• Interview Preparation: Practice articulating your experience with specific examples for common technical and behavioral interview questions. Prepare to walk through 2-3 key projects from your portfolio that demonstrate your core competencies.

• Company Research: Familiarize yourself with HPE's "edge-to-cloud" strategy, their partnership with Juniper Networks, and their commitment to innovation and inclusion. Understand the typical challenges faced by service providers in today's market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.