PT Retail Custom Art Framer

📍 Job Overview

Job Title: PT Retail Custom Art Framer

Company: Michaels Stores

Location: Onalaska, Wisconsin, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-05-29

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Execute personalized customer service strategies to build strong client relationships and drive custom framing sales.

• Manage the end-to-end process of custom art framing, ensuring high-quality production and timely order fulfillment.

• Maintain visual merchandising standards and stock levels within the ready-made frame department and other assigned store areas.

• Operate the Point of Sale (POS) system, manage cash handling procedures, and support omni-channel fulfillment processes to enhance customer convenience.

📝 Enhancement Note: This role focuses on a blend of direct customer interaction, skilled production work (framing), and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department, requiring strong interpersonal skills and the ability to translate customer needs into tangible framing solutions.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing a consultative approach to custom framing solutions, aiming to exceed sales and production targets.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and internal standards.

• Execute the complete custom framing order process with a high degree of quality and within established turnaround times.

• Maintain the visual presentation and stock integrity of the ready-made frame department, including SISO (Single Item, Single Outcome) and Directed Replenishment processes.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised, in-stock store environment.

• Actively participate in truck un-loading and stocking procedures, ensuring adherence to truck standards and operational efficiency.

• Operate the cash register accurately, adhering to all cash handling policies and procedures.

• Acknowledge and engage with customers, assist them in product location, and provide effective solutions to their needs.

• Support and execute omni-channel processes, including buy online, pick-up in-store (BOPIS) and ship-from-store initiatives.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and operational execution. The mention of "Elevated ABC Deliver" points to a specific sales methodology that candidates should be prepared to discuss. The inclusion of "SISO and Directed Replenishment" indicates a structured approach to inventory management within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) and potential inventory management systems.

• Accurate basic measuring skills for custom framing projects.

• Ability to operate framing equipment safely and effectively.

• Competency in using a glass cutter.

• Strong customer service and interpersonal communication skills.

• Cash handling proficiency and experience operating a cash register.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented environment.

• Experience selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Basic knowledge of art or framing aesthetics.

📝 Enhancement Note: The experience level is entry-level, indicating that extensive prior framing expertise is not mandatory. However, the emphasis on "selling products and/or services" as a preferred skill suggests that candidates with a sales aptitude will be highly valued. The physical requirements also imply a need for candidates to be comfortable with manual tasks and standing for extended periods.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples demonstrating customer interaction and problem-solving in a retail setting.

• Documentation of any process improvements or efficiency gains initiated in previous roles.

• Evidence of accurate order processing or fulfillment, particularly in custom or made-to-order environments.

Process Documentation:

• Ability to follow and execute established Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Understanding of workflow for custom order creation, from customer consultation to final product delivery.

• Familiarity with inventory management processes, including receiving, stocking, and replenishment.

📝 Enhancement Note: While a formal portfolio might not be strictly required for this entry-level role, candidates are encouraged to prepare examples of their customer service interactions, problem-solving abilities, and any experience with custom orders or visual merchandising. The ability to articulate how they would follow established processes is key.

💵 Compensation & Benefits

Salary Range:

• Part-time retail associate positions at Michaels typically range from $10 to $15 per hour, depending on location, experience, and specific role responsibilities. For Onalaska, Wisconsin, a reasonable estimate would be $11.00 - $14.00 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) accrual for eligible team members.

• Tuition Assistance programs to support ongoing education.

• Generous Employee Discounts on Michaels products.

• Potential for additional benefits as outlined by company policy for part-time employees.

Working Hours: Part-time, with hours that may include nights, weekends, and early mornings. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: Salary is estimated based on industry benchmarks for part-time retail roles in the specified region. Benefits are detailed based on the provided information, highlighting common offerings for part-time employees in the retail sector. The working hours clearly indicate the need for schedule flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home décor products.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This size indicates a well-established operational structure and potential for diverse career paths.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand presence.

Team Structure:

• The role is part of the in-store retail team, working under a Store Manager and potentially a Custom Framing Manager or Lead.

• Collaboration is expected with fellow Sales Associates, Cashiers, and potentially other specialized roles within the store.

Methodology:

• Emphasis on customer-centric sales and service delivery ("Elevated ABC Deliver").

• Structured operational processes guided by Standard Operating Procedures (SOPs) for all key activities.

• Focus on visual merchandising and maintaining store standards for an optimal shopping experience.

• Data-driven approaches to sales performance and inventory management (e.g., Directed Replenishment).

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's size and long history suggest a stable work environment with established operational frameworks. The culture appears to be a blend of customer service excellence, hands-on creative engagement, and adherence to structured retail operations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on direct customer engagement and operational execution within a specific department (Custom Framing). It serves as a foundational role within the retail operations environment.

Reporting Structure: The PT Retail Custom Art Framer reports directly to the Store Manager or a designated Lead/Manager responsible for the Custom Framing department.

Operations Impact: This role directly impacts store performance through customer satisfaction, sales generation (especially custom framing), and efficient store operations. Maintaining high standards in custom framing contributes to customer loyalty and potentially higher average transaction values.

Growth Opportunities:

• Advancement to full-time positions within Michaels retail stores.

• Opportunities to become a Custom Framing Specialist or Supervisor.

• Potential to move into other retail operations roles such as Visual Merchandising Specialist, Inventory Control, or Assistant Store Management.

• Development of specialized skills in custom framing, consultative sales, and retail operations management.

📝 Enhancement Note: While entry-level, the role offers clear pathways for growth within Michaels' extensive retail network. The emphasis on custom framing provides an opportunity to develop specialized skills that can be leveraged for advancement into more senior or specialized operational roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop within the store.

Office Location(s): Onalaska, Wisconsin. The specific store address is 9348 State Rd 16, Ste 100.

Workspace Context:

• The environment is a climate-controlled retail store, with the framing shop being a specialized area that may involve specific tools and materials.

• Stock rooms may not always be climate-controlled.

• Occasional outdoor work may be required for tasks such as retrieving shopping carts or during truck unloading.

• The framing shop is equipped with tools like a glass cutter and heat press, requiring careful operation.

Work Schedule: Part-time hours are required, including nights, weekends, and early mornings. Flexibility in scheduling is essential to meet store operational needs and customer demand.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring adaptability to various tasks and conditions. The framing shop itself presents a unique operational workspace within the broader retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, including required skills and experience.

• In-Person Interview: Typically involves meeting with the Store Manager or a designated supervisor. This stage will focus on customer service philosophy, problem-solving abilities, understanding of retail operations, and enthusiasm for the Michaels brand. Be prepared to discuss your experience with sales, customer interaction, and any custom order handling.

• Skills Assessment: May include a practical assessment of basic measuring skills or a demonstration of understanding framing equipment operation (if applicable and feasible).

• Final Evaluation: Assessment of cultural fit, reliability, and overall suitability for the role and team.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be ready to discuss specific examples of:
  • Successful customer interactions where you provided excellent service or resolved an issue.
  • Any experience with custom orders, design, or production processes.
  • Examples of how you've maintained visual standards or organized a retail space.
  • Your understanding of sales techniques and how you drive revenue.

Challenge Preparation:

• Be prepared for situational questions related to customer service scenarios, handling difficult customers, and managing multiple tasks in a fast-paced retail environment.

• Practice articulating your problem-solving process for common retail challenges.

• Demonstrate an understanding of the importance of accuracy in both sales transactions and custom framing production.

📝 Enhancement Note: The interview process is likely to be hands-on and practical, focusing on assessing real-world retail skills and customer service aptitude. Candidates should be prepared to speak to their experience using concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales, returns, and managing customer transactions. Proficiency in operating a cash register and handling various payment methods is essential.

• Custom Framing Equipment: Including but not limited to mat cutters, framing tools, and potentially a heat press for specific framing applications.

• Glass Cutter: Required for precise cutting of glass for framed items.

Analytics & Reporting:

• Basic understanding of sales performance metrics as communicated by management.

CRM & Automation:

• Elevated ABC Deliver: While not a traditional CRM, this methodology implies a structured approach to customer engagement and relationship building.

• Omni-channel Systems: Platforms supporting Buy Online, Pick Up In-Store (BOPIS) and Ship-From-Store processes.

📝 Enhancement Note: The technology stack is primarily focused on direct retail operations: POS systems for transactions, specialized equipment for custom framing, and systems supporting omni-channel fulfillment. Familiarity with these tools is crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount, as highlighted by the "Elevated ABC Deliver" approach.

• Creativity & Passion: Michaels thrives on fostering creativity, which extends to the custom framing services offered.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and positive customer experiences.

• Integrity & Accountability: Adhering to company policies, SOPs, and maintaining honesty in all transactions and customer interactions.

• Efficiency & Quality: Balancing speed of service with the high-quality standards expected for custom framing.

Collaboration Style:

• Open communication and mutual support among team members to achieve store goals.

• Sharing knowledge and best practices, especially regarding custom framing techniques and customer service.

• Cross-functional assistance to ensure all store functions are covered and customer needs are met promptly.

📝 Enhancement Note: The company values emphasize a customer-centric approach, a passion for creativity, and a commitment to operational excellence. Collaboration and integrity are key components of the team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Effectively managing customer service, custom framing production, general merchandising, and POS operations simultaneously.

• Meeting Sales Targets: Consistently driving sales, particularly for higher-margin custom framing services.

• Physical Demands: Enduring long periods of standing, lifting heavy items, and performing repetitive tasks.

• Adapting to Customer Needs: Providing solutions for a diverse range of customer requests and artistic visions.

Learning & Development Opportunities:

• Framing Skills Enhancement: Advanced training on framing techniques, materials, and design principles.

• Sales & Customer Service Training: Developing consultative selling skills and advanced customer engagement strategies.

• Inventory Management Best Practices: Learning efficient methods for stock control and replenishment.

• Cross-Training: Opportunities to learn about other areas of store operations.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. Overcoming the challenges will involve strong organizational skills, a proactive attitude, and a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully sold a product or service to a customer. What was your approach?" (Focus on consultative selling and understanding customer needs.)

• "How would you handle a customer who is unhappy with their custom framing order?" (Emphasize problem-solving, empathy, and adherence to company policies.)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission, values, and product offerings.)

• "How do you embody creativity and customer focus in your work?" (Connect your personal attributes to Michaels' values.)

Portfolio Presentation Strategy:

• If asked to present examples, focus on situations where you:

  • Solved a customer's problem effectively.
  • Contributed to sales growth or customer satisfaction.
  • Demonstrated attention to detail and quality in your work.
  • Managed your time and tasks efficiently in a busy environment.

• Be prepared to walk through your experience with retail operations, customer service, and any custom order processes.

📝 Enhancement Note: Prepare to discuss your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions. Emphasize your ability to learn quickly and adapt to new processes and equipment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service experience, sales achievements, experience with custom orders or creative projects, and any technical skills related to measuring, cutting, or operating equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," and "merchandising."

• Prepare Talking Points: Be ready to discuss your understanding of the "Elevated ABC Deliver" methodology and how you would apply it. Prepare specific examples of your customer service successes and problem-solving abilities.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product lines, especially their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on how your skills and experience align with the requirements of a PT Retail Custom Art Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---