PT Framer *Training Provided*

📍 Job Overview

Job Title: PT Framer (Training Provided)

Company: Michaels Stores

Location: Bellevue, Washington, United States

Job Type: PART_TIME

Category: Retail Operations / Merchandising / Sales

Date Posted: May 21, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through personalized custom framing solutions, directly contributing to sales and production targets within a retail environment.

• Responsibilities include adhering to Standard Operating Procedures (SOPs), maintaining merchandising standards, and executing efficient inventory management practices.

• The position requires operating specialized framing equipment and handling customer transactions accurately and efficiently.

• Essential for success is providing exceptional customer service, assisting with store operations, and upholding company values of respect and positivity.

📝 Enhancement Note: While the job title is "PT Framer," the core responsibilities and required skills extend beyond basic framing into customer relationship management, sales, and operational efficiency within a retail setting, aligning with a broader GTM (Go-To-Market) and Sales Operations support function. The "Training Provided" aspect indicates a strong focus on developing internal talent and standardizing operational processes.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by providing expert guidance and creating memorable custom framing solutions.
  • Utilize Elevated ABC Deliver methodologies to engage customers and drive sales of custom framing services and related products.
  • Achieve personal sales and production targets by effectively presenting framing options and solutions.

• Operational Execution:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.
  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to established timelines.
  • Maintain the ready-made frame department, including visual merchandising, stock levels, and organization, in line with company standards.
  • Support inventory management through participation in truck un-loading, stocking processes, and directed replenishment initiatives.

• Customer Service & Store Maintenance:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing effective solutions.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to standards.
  • Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as needed.

• Teamwork & Compliance:

  • Interact positively and respectfully with colleagues, remaining professional and supportive even in challenging situations.

  • Promote commitment to the organization’s vision and values, serving as a role model for team members.

  • Support company-wide shrink and safety programs, contributing to a secure and efficient work environment.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer-facing sales, technical framing skills, and essential retail operations. The emphasis on SOPs, sales targets, and inventory management suggests a structured operational framework where consistency and efficiency are paramount.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though specific requirements are not detailed.

Experience:

• 0-2 years of experience in a retail or customer-facing role is generally considered entry-level.

• Experience in selling products or services is preferred, demonstrating an aptitude for customer engagement and conversion.

• Prior experience with custom framing or art-related services is a plus but not mandatory due to provided training. Required Skills:

• Basic Computer Skills: For operating point-of-sale systems, inventory management software, and potentially design software for framing mock-ups.

• Basic Measuring Skills: Essential for accurate framing measurements to ensure a perfect fit for artwork and photos.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter and potentially mat cutters or other specialized tools.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions that lead to satisfaction and sales.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

• Inventory Awareness: Understanding of stock management principles, including receiving, stocking, and maintaining product levels.

• Product Knowledge (or ability to learn quickly): Familiarity with different framing materials, styles, and their applications.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in achieving sales targets and building customer loyalty.

• Selling Products/Services: Proven ability to upsell, cross-sell, and present value propositions effectively.

• Visual Merchandising: Ability to maintain attractive and organized displays in the ready-made frame department.

• Art & Design Aptitude: A keen eye for aesthetics and an understanding of how to complement artwork with appropriate framing.

📝 Enhancement Note: The "Training Provided" designation significantly lowers the barrier to entry for required experience, emphasizing foundational skills and a willingness to learn. The required skills are directly tied to the operational tasks of framing and customer interaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase their understanding of process and customer interaction through their application and interview.

• Demonstrated Process Adherence: Highlight instances where you followed specific procedures or SOPs to achieve a desired outcome.

• Customer Solution Examples: Be prepared to describe how you identified a customer's need and provided a successful solution, even if it wasn't a formal framing project.

• System Interaction Examples: Mention any experience with POS systems, inventory tracking, or basic computer applications that demonstrate system proficiency.

• Impact on Results: If possible, quantify any positive impact your actions had on sales, customer satisfaction, or operational efficiency in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following documented processes, such as SOPs, for tasks like order fulfillment, cash handling, and inventory management.

• The ability to learn and implement new processes related to custom framing design and production is critical.

• Discussions may involve how to measure the success of a framing order (e.g., quality, timeliness, customer satisfaction).

📝 Enhancement Note: For an entry-level position with training provided, a formal portfolio is unlikely. However, candidates can demonstrate their aptitude by articulating their understanding and experience with structured processes and customer-centric problem-solving during the interview. The focus is on potential and adherence to established workflows.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

• This range reflects the base pay for a Part-Time Framer position. The exact rate of pay will depend on factors such as candidate experience, skills, and qualifications, as well as internal equity. Benefits:

• Health Insurance: Medical, dental, and vision insurance are available, contributing to overall well-being.

• Paid Time Off (PTO): Accrued PTO provides opportunities for rest and personal time.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products, fostering a connection with the brand and its offerings.

• Other Benefits: The company website (mikbenefits.com) indicates a comprehensive benefits package for both full-time and part-time team members, which may include retirement savings plans, life insurance, and other wellness programs.

Working Hours: The role is part-time, and work hours will include nights, weekends, and early mornings, aligning with typical retail operating schedules. The listed "Working Hours" of 40 likely refers to a standard full-time work week, but as this is a part-time role, hours will be less than 40.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in the Bellevue, WA area, considering the specialized nature of framing. The benefits package is robust for a part-time role, emphasizing the company's commitment to its employees' well-being and development. The "40" under working hours likely represents a default field value and should be considered as a maximum or standard full-time equivalent, with actual part-time hours varying.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail, specifically arts and crafts supplies, custom framing, and home decor. Michaels operates as a leading omni-channel retailer in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, employing a significant number of individuals in retail, corporate, and manufacturing roles. This indicates a large, established organization with complex operational structures.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history suggests stability and a well-established brand presence.

Team Structure:

• Store Level: This role is part of a store team, likely reporting to a Store Manager or Assistant Store Manager. The framing department may have a dedicated lead or supervisor depending on store volume.

• Cross-Functional Collaboration: Team members collaborate on daily store operations, including customer service, sales, inventory management, and visual merchandising across departments.

• Specialization: While part of a general store team, the Framer role has a specialized focus on custom framing, requiring specific technical skills and customer engagement strategies.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable solutions, as evidenced by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs is a core operational principle, ensuring consistency in service delivery, product quality, and compliance.

• Data-Driven Merchandising: While not explicit for this role, retail operations generally rely on data for inventory management, sales performance, and visual merchandising strategies.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is rooted in creativity, customer engagement, and operational efficiency. As a large retailer, it benefits from established processes and a structured environment, which can be advantageous for individuals seeking clear career paths and standardized training.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position. It serves as a foundational role within the retail operations and GTM support structure, focusing on direct customer interaction, sales, and specialized craft execution.

Reporting Structure: The PT Framer reports to store management (e.g., Store Manager, Assistant Store Manager), with potential guidance from a Framing Department Lead if the store structure includes one.

Operations Impact:

• The Framer directly impacts sales revenue through custom framing services.

• They contribute to customer satisfaction and loyalty by providing expert advice and quality custom solutions.

• Efficient operations in the framing department (e.g., timely order completion, accurate inventory) support the overall store's profitability and customer experience.

• By upholding store standards and assisting with general operations, they contribute to the overall efficiency and success of the retail location. Growth Opportunities:

• Skill Development: Gain expertise in custom framing techniques, materials, and design principles. Develop strong sales and customer relationship management skills.

• Advancement within Framing: Potential to become a full-time Framer, Framing Lead, or Manager, overseeing the framing department and its operations.

• Cross-Departmental Mobility: Opportunity to move into other retail operations roles within Michaels, such as Visual Merchandising, Inventory Specialist, or Assistant Store Manager, leveraging acquired retail operational experience.

• Leadership Potential: With demonstrated performance and leadership qualities, individuals can progress into store management or corporate roles.

📝 Enhancement Note: This role is an excellent stepping stone for individuals interested in retail operations, sales, or creative professions. The emphasis on training and development provides a clear path for skill acquisition and career progression within the Michaels organization.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The framing operations are conducted within a designated "Frame shop" area within the store.

Office Location(s): The specific store is located at 15600 NE 8th St Ste D-4, Bellevue, WA. This is a customer-facing retail location.

Workspace Context:

• Climate Control: Public areas of the store are climate-controlled. Some stock rooms may not be climate-controlled.

• Specialized Equipment: The frame shop is equipped with tools such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Team Interaction: Opportunities exist for collaboration with fellow store team members across various functions (sales, stocking, customer service) throughout the workday.

• Customer Interaction: A significant portion of the role involves direct interaction with customers in a retail environment.

Work Schedule: The schedule is part-time and requires flexibility to work nights, weekends, and early mornings, typical for retail operations. This schedule allows for work-life balance for those seeking part-time employment but requires availability during peak retail hours.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of retail. The frame shop is a specialized area within the store, requiring specific technical skills and safety awareness. Flexibility in scheduling is a key requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit your resume and application online. Recruiters will screen for basic qualifications and alignment with role requirements.

• Phone/Video Interview: A brief interview to discuss your background, interest in the role, and initial assessment of customer service and sales aptitude.

• In-Person Interview (at the store): This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions about:

  • Customer Service Scenarios: How you handle difficult customers, resolve issues, and build rapport.
  • Sales Aptitude: Your approach to understanding customer needs and recommending solutions.
  • Operational Understanding: Your experience with following procedures, handling cash, and managing inventory.
  • Technical Aptitude: Your comfort level with learning to use tools and equipment.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your understanding of design principles.

• Final Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• Focus on Transferable Skills: Since this is an entry-level role, highlight relevant experiences from previous jobs, volunteer work, or even personal projects that demonstrate customer service, problem-solving, attention to detail, and the ability to follow instructions.

• Quantify Achievements: Whenever possible, use numbers to describe your impact (e.g., "assisted an average of 30 customers per shift," "maintained 98% accuracy in cash handling").

• Describe Process Adherence: Be ready to talk about how you followed established procedures in past roles to ensure quality or efficiency.

• Showcase Learning Agility: Emphasize your eagerness to learn new skills, specifically custom framing techniques and equipment operation, as training is provided.

Challenge Preparation:

• Customer Scenario Role-Playing: Be prepared for scenarios where you might need to handle a customer complaint, upsell a product, or help a customer find a specific item.

• Problem-Solving Questions: Think about how you approach challenges, break them down, and find solutions.

• Understanding of Retail Operations: Be ready to discuss your familiarity with basic retail tasks like stocking, merchandising, and cash handling.

📝 Enhancement Note: The interview process will likely focus heavily on assessing soft skills, customer service aptitude, and the candidate's potential to learn technical framing skills. Demonstrating a positive attitude, strong work ethic, and a customer-first mentality will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Mat Cutter: For cutting custom mats to fit artwork within frames.
  • Frame Assembly Tools: Such as underpinner machines, staple guns, and various hand tools for assembling frame components.
  • Heat Press: Used in some framing processes, potentially for mounting or sealing.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

• Basic Computer Skills: For operating store systems, potentially internal communication platforms, and any scheduling software.

Analytics & Reporting:

• While not directly managed by the Framer, they operate within a system that likely uses sales data for performance tracking. Understanding basic sales metrics (e.g., units sold, revenue) can be beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer engagement, focusing on building relationships and understanding customer preferences for future sales.

• Inventory Management Systems: Used for tracking stock levels of framing materials, ready-made frames, and other store merchandise.

📝 Enhancement Note: The primary tools are specialized framing equipment. Familiarity with general retail POS systems is beneficial, but the core technical skills for framing will be taught. The role operates within a larger retail technology ecosystem.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction above all else, aiming to create memorable experiences and solutions.

• Creativity & Passion: Encouraging a creative spirit and a passion for arts, crafts, and self-expression, which is central to Michaels' brand.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a positive work environment for both team members and customers.

• Integrity & Respect: Conducting business ethically and treating everyone with respect, fostering an inclusive and accepting atmosphere.

• Efficiency & Quality: Striving for excellence in all tasks, from framing precision to operational processes, ensuring high-quality outcomes and efficient workflows.

Collaboration Style:

• Cross-Functional Integration: Framers work closely with other store associates to ensure seamless customer experiences, such as assisting with product location or handling customer inquiries outside of framing.

• Process-Oriented: Collaboration often centers around following established procedures for orders, inventory, and customer service to maintain consistency.

• Problem-Solving Together: Team members are encouraged to help each other and collaborate on solutions to operational challenges or customer needs.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline. The values promote a positive, collaborative, and customer-centric environment, which is crucial for success in a retail operations role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization and Efficiency: Providing personalized custom framing solutions while meeting production targets and maintaining efficiency in a fast-paced retail environment.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and artistic tastes for their framing projects.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and master various framing techniques requires practice and attention to detail.

• Maintaining Store Standards: Juggling framing duties with general store responsibilities like stocking, merchandising, and customer service.

Learning & Development Opportunities:

• Mastering Custom Framing: Deepen expertise in framing design, materials, techniques, and equipment operation through hands-on training and experience.

• Sales and Customer Engagement: Enhance skills in consultative selling, needs assessment, and relationship building to drive custom framing sales.

• Retail Operations Proficiency: Gain practical experience in inventory management, visual merchandising, cash handling, and Omni channel fulfillment.

• Career Progression: Opportunities exist to advance within the framing department or transition into broader retail management roles within Michaels.

📝 Enhancement Note: The challenges are typical of specialized retail roles that require both technical skill and customer interaction. The growth opportunities are significant, offering a clear path for skill development and career advancement within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you went above and beyond to help a customer."
  • "How would you approach a customer who is unsure about their framing choices?"
  • "What steps would you take to sell a premium framing option versus a standard one?"
  • "How do you handle a situation where a customer is unhappy with a product or service?"

• Operational & Technical Aptitude:

  • "How do you ensure accuracy when taking measurements or completing orders?"
  • "What is your experience with following detailed procedures or instructions?"
  • "Describe your comfort level with learning to operate new machinery or tools."
  • "How do you prioritize tasks when faced with multiple demands (e.g., customer waiting, order deadline, stocking needs)?"

• Company & Culture Fit:

  • "Why are you interested in working for Michaels?"

  • "What does 'customer obsession' mean to you in a retail context?"

  • "How do you contribute to a positive team environment?" Company & Culture Questions:

• Research Michaels' mission, values, and current promotions.

• Understand the "Elevated ABC Deliver" methodology if possible, or express interest in learning it.

• Be prepared to discuss how your personal values align with Michaels' stated values (creativity, teamwork, integrity, etc.). Portfolio Presentation Strategy:

• Focus on Action and Results: When discussing past experiences, use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Highlight Transferable Skills: Emphasize skills like attention to detail, problem-solving, communication, and customer focus, which are critical for a Framer role.

• Express Enthusiasm for Learning: Clearly articulate your eagerness and ability to learn the technical aspects of custom framing and operate the necessary equipment.

• Showcase a Positive Attitude: Convey a friendly, approachable, and proactive demeanor, demonstrating you can build rapport with customers and colleagues.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn, and an understanding of basic operational principles. Quantifiable examples and situational responses will be most impactful.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, attention to detail, or hands-on experience. Use keywords from the job description like "customer service," "sales," "measuring skills," and "equipment operation."

• Portfolio Preparation (Conceptual): While not a formal portfolio, be ready to discuss specific examples from past roles that demonstrate your ability to follow procedures, solve problems, and provide excellent customer service. Think about how you’ve handled tasks requiring precision and attention to detail.

• Interview Practice: Practice answering common interview questions related to customer service, sales, and problem-solving. Prepare specific examples using the STAR method. Rehearse your answers to questions about why you want to work for Michaels and your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' products, brand values, and its position in the arts and crafts retail market. Understand the importance of custom framing as a service offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.